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South Bay Hyundai
Torrance, CA
4,466 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,466 reviews
May 17, 2026
This is my third visit to the Hyundai service center, and unfortunately, each experience has been worse than the last, something I didn’t think was possible given how bad my previous visit was. I brought unfortunately, each experience has been worse than the last, something I didn’t think was possible given how bad my previous visit was. I brought my car in after noticing a strong, unusual smell, which my husband identified as a bubbling battery, clearly a serious safety concern. I was initially told to wait until Monday to bring it in, despite the potential fire risk. When I insisted on bringing it in on Friday, there were no loaner vehicles available. I had to rent a car for four days before one was eventually provided (which was nice as it took me 5 months to get reimbursed from Hyundai when I last rented a car during service) My vehicle remained at the service center for two weeks. At no point during that time was I informed that the repairs would not be covered under my extended warranty. When I questioned this, I was told they would waive the diagnostic fee and could reinstall the damaged battery if I preferred which is not a reasonable solution. My charging port, which was covered under warranty, was replaced for the third time. While I appreciate that it was handled, having the same issue occur repeatedly is concerning. When I picked up my car, it had been left outside (I typically keep it garaged), was extremely dirty, smelled strongly of cigarette smoke, and had only a 16% charge. I do not smoke, so this was especially frustrating. Overall, this has been an incredibly disappointing experience marked by poor communication, lack of transparency, and unacceptable vehicle care. I will not be purchasing another Hyundai vehicle in the future solely to avoid dealing with this level of service. Unfortunately, I’m stuck with this car for now, but this is a mistake I won’t make again, and I will be sharing my experience More
by NATALIEKEELAN
Verified CustomerEmployees Worked With
May 16, 2026
Convenient and great customer service. Waiting area was comfortable and had nice amenities. Friendly staff. Waiting area was comfortable and had nice amenities. Friendly staff. More
by dfnojima
Employees Worked With
May 15, 2026
Lord she’s rude and mean and unprofessional hung up on me like I had called her home felt so disrespected like I had called her home felt so disrespected More
by Varuzh85
Employees Worked With
Other Employees :
Most of the staff is just careless and rude
May 15, 2026
No pressure very straightforward deal. I’m very transparent on the numbers. Very very good customer service. I’m very transparent on the numbers. Very very good customer service. More
by ggalindo1967
Employees Worked With
May 14, 2026
Friendly and professional . If asked they explaine the work done Offer ride to customers when car dropped off If asked they explaine the work done Offer ride to customers when car dropped off More
by SHMCPA1
Employees Worked With
May 13, 2026
The issue with my car was complex and ongoing. Other dealerships were not able to figure it out but Will at South Bay Hyundai found a way and I am so grateful. I will absolutely be returning to So Other dealerships were not able to figure it out but Will at South Bay Hyundai found a way and I am so grateful. I will absolutely be returning to South Bay for my future car needs. More
by tere126
Employees Worked With
May 13, 2026
Jalen was truly amazing and made my car buying experience great and seamless! He helped my mom a few months with getting into her new Sonata and after seeing his experience with her I came in a specifically great and seamless! He helped my mom a few months with getting into her new Sonata and after seeing his experience with her I came in a specifically asked for him! More
by jonathantmartinez9
May 11, 2026
This dealership is awesome! Ahmed Omar is great. Smooth, patient, knowledgeable salesman. The whole staff was very accommodating the whole time I was there. I needed to charg Ahmed Omar is great. Smooth, patient, knowledgeable salesman. The whole staff was very accommodating the whole time I was there. I needed to charge my phone and they had no problem with helping get it charged. This is my second vehicle purchased/leased and I will continue going back…until I can purchase my dream car Genesis!!! 😀 More
by tcainstnt
May 10, 2026
Anthony handled the negotiations of the deal with the utmost professionalism! Even when i was looking at other dealerships, there wasn't any rush or pressure to hurry up and buy from him; it felt like hi utmost professionalism! Even when i was looking at other dealerships, there wasn't any rush or pressure to hurry up and buy from him; it felt like his whole purpose was to ensure we chose the right car for us, even if it wasn't through him. Omar and Jose helped seal the deal wonderfully! They had us feeling genuinely welcomed once arriving, not making us feel rushed in just enjoin the moment of getting out vehicle, and kept everything transparent every step of the way. There's not enough I can say about the wonderful job they all did More
by deleonniko
May 08, 2026
Excellent Customer Service. Accomodating. Friendly. Explained things well. Answered all questions clearly. Clean and organized office. Accomodating. Friendly. Explained things well. Answered all questions clearly. Clean and organized office. More
by michelleson977
