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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,306 Reviews

2,306 Reviews of South Bay Hyundai - Service Center

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August 24, 2025

Jack is the best service representative in SB Hyundai. From the manager Calvin to Keito, all the service reps are super kind and friendly over executive service attitude! Definitely come back again More

by kmotorsceo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Pacas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 22, 2025

Jack was great. Nice, transparent and attentive. If all of your agents are like him, I will definitely be back. More

by i.martinez.osvaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

South Bay Hyundai responded

We’re thrilled to hear that Jack made such a positive impression! His transparency and attentive care are exactly what we aim to provide for every guest. Thank you for your kind words — we’ll be sure to share them with Jack. We look forward to welcoming you back again in the future!

August 22, 2025

Nicole must be one of the hardest working members of your staff! She was that perfect balance of friendly and professional, and made me feel like I was her #1 customer (though I know she was handling many c More

by rdpoor
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

South Bay Hyundai responded

We’re so glad to hear Nicole made your experience such a great one! She truly embodies that balance of professionalism and friendliness, and it’s wonderful to know she made you feel like a top priority. We’ll be sure to share your kind words with her. Thank you for taking the time to share your feedback!

August 22, 2025

The service team is responsive and very helpful. I have been to the dealer twice within two months due to recalls and battery issues and they made sure I had a loaner car each time. More

by cathy27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly
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Aug 22, 2025 -

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad to hear our service team was responsive and helpful, and that we were able to provide you with a loaner vehicle to keep things convenient during your visits. We appreciate you trusting us with your vehicle and look forward to serving you again in the future.

August 20, 2025

I have recently returned to South Bay Hyundai (18 months now), since parting ways with this dealership around 5 years ago! I would say the number 1 reason I came back is my Service Advisor - Kei. He is know More

by sramos7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

South Bay Hyundai responded

Welcome back, and thank you for sharing such wonderful feedback! We’re thrilled to hear that Kei’s professionalism, knowledge, and transparency made all the difference in your decision to return. Your loyalty means so much to us, and we’ll be sure to recognize Kei for the top-tier service he provides. We look forward to serving you for many years to come!

August 18, 2025

This dealership damaged my rim when they changed the tire on my 2012 Azara, and Mr. Kim was of litter of no help in get the damage fixed. More

by latkins2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

South Bay Hyundai responded

We’re very sorry to hear about your experience and the concern regarding your vehicle’s rim. That’s certainly not the level of service we aim to provide, and we understand how frustrating this must have been. We’d like the opportunity to review the situation further. Please reach out to our management team directly at your earliest convenience so we can address this matter.

August 17, 2025

Very satisfied with their professionalism and knowledge, curtesy and promptness. Thank you so very much More

by sanjacintomr1518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

South Bay Hyundai responded

Thank you for your kind words! We’re so glad to hear that our team’s professionalism, knowledge, and courtesy made your experience a positive one. Your satisfaction means so much to us, and we truly appreciate you choosing us. We look forward to serving you again!

August 14, 2025

i had and oil change and it was done reasonable amount of time for me More

by m3lvino1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

South Bay Hyundai responded

Thank you for your feedback! We’re glad to hear your oil change was completed in a reasonable amount of time. We appreciate your visit and look forward to seeing you again!

August 13, 2025

Still waiting for quotes for service. Asked 4 different times and also asked in person. Still not getting response. More

by RAMIREZ_RODOLFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 13, 2025

My appointment was scheduled for 10:30am, they did not take my car in until after 2pm. Evidently they are scheduling more appointments than they can handle. The facilities are fine, plenty of snacks and More

by PR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2025 -

South Bay Hyundai responded

Thank you for sharing your experience. We’re glad to hear you found our facilities comfortable and our team friendly, but we’re sorry for the long wait and the scheduling issue you encountered. We understand your time is valuable, and we’ll review our appointment process to better manage timing and improve the experience for our customers.

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