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Spitzer Buick GMC Parma

Parma, OH

4.5
639 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 639 reviews

October 31, 2024

I’m going to give a honest review. For a while I wasn’t a fan of the move from Axelrod over to Spitzer. I felt like the service took a big step back and my salesman retired. After voic More

by TCPPhotoCLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hettinga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2024

My Oil change was a disaster and ruined my driveway from negligence with service department More

by Jodi Denise~
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Travis Freeman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett has always been helpful and goes over and beyond as he sold me sold my cars..
October 31, 2024

They were amazing they were able to get me in and out and worked around my schedule. More

by dfreyersongreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Buchner
October 29, 2024

The sales manger and service manger went overtop to provide great service always a good experience More

by MPC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Tom "Squid" Reppucci was a pleasure to work with. NO pressure whatsoever. He had answers to my questions and took care of my concerns. So far everyone that I've had contact with has been very frie More

by tlmock49
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Spitzer Buick GMC Parma responded

We greatly appreciate you for leaving Tom this spectacular review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Tom could provide you with top notch service. We are delighted to know that he was a pleasure to work with and no pressure what so ever. We sincerely congratulate you on your new vehicle- behalf of the entire Spitzer Buick GMC Parma team!

October 28, 2024

My car service was good. The standard oil change went well. The service center was neat and clean. The personnel are nice and courteous. Paula is ALWAYS a treat to see and co More

by Jeremy Sadler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kubow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula in the service department also gets 5 stars. I think, in time Tayler will get 5 stars also, I just didn't get the warm welcome I'm normally used to getting from the servicedepth. Otherwise, she was great..
Oct 29, 2024 -

Spitzer Buick GMC Parma responded

Jeremy, Thank you for leaving Paula and Tim this positive review! We are glad to hear that they took great care of you and your automotive needs. We are happy to know that they were friendly, welcoming and great. Please do not hesitate to let us know how we may be of further service to you.

October 26, 2024

Es un buen lugar donde la garantía es muy buena,los asesores son muy amables y siempre te responden ante cualquier situación, More

by Orozcoroseling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolanda Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Spitzer Buick GMC Parma responded

¡Estamos agradecidos por dejarnos esta maravillosa reseña! Nos complace saber que nuestro equipo fue muy amable y receptivo. Conduzca con seguridad y no dude en informarnos cómo podemos brindarle más servicios.

October 26, 2024

Took my Lucern in for repair. The service dept refused to even look at it after I called them, told them the situation and paid for the tow. They were completely useless. More

by BGav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2024

Took my vehicle there to deactivate the anti theft alarm, it became to be a big problem. They said my engine was bad, that I needed a new. They said I needed a new battery and ignition switch, they replaced More

by JOER.4871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kubow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2024

People were friendly and explained what was wrong. And what I needed to do to prevent more damage to the brake pads. Very informative. More

by Donnaciborowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Spitzer Buick GMC Parma responded

Providing quality and efficient service is so important to us here at Spitzer Buick GMC Parma and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were friendly, explained what was wrong and very informative. We wish you safe travels until we meet again!

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