We went to Steve Rayman hoping to purchase a new/used van to replace our 2000 caravan that had seen better days. The whole process was really easy and Amber and Rick couldn't have been more helpful. The only complaint we have is that Brian was clearly in a hurry, as it was after hours by the time we got to signing the paperwork, and we felt very rushed and didn't receive much information at all about what we were signing. That definitely could have been better, but beyond that we had a good experience and were able to purchase a car at an affordable payment.
3/13/2013: I'm amending my rating today on both the customer service and overall experience today based on a few things.
1. The day after I posted this rating, Brian called me and apologized, as he was told that we were in a hurry (we never told anyone we were in a hurry, so I'm not sure why our salesperson would have told him that). We accepted his apology and told him it was a misunderstanding. For that, I'd have changed my customer service rating to a more positive note. However, over the last week and a half, we have had questions come up regarding our financing that have left us wondering (more accurately, worrying) if we'll have to return our new van. My husband called the dealership on multiple occasions over the past few days, always being transferred to voicemail (except for the one time he was able to speak with Amber, promising a return call and not delivering on that promise) and NO ONE calling him back. As it has been nearly 2 weeks, we have already purchased insurance and, of course, there's the $2925 down payment that we paid, and we can't seem to get any answers as to whether or not the financing has gone through.
2. We were given a "valet key," it was called, by our sales people (after the fact, of course). We left the dealership at around 9:30 at night, proceeded to the nearest Chick-Fil-A for dinner, as our family was hungry and we had been at the dealership for 4 hours. We locked the doors to the van and proceeded to go inside, have a meal, and on returning to the van, realized that the key would not unlock the doors. The only business card we were given was for their Social Media guy, so we called him (it was after hours). He gave us Rick Cobb's number, so we called and were told that Dodge Roadside Service would cover us, call them and they'll come open the doors. We called Dodge Roadside Service, lockouts are not covered. We paid $61 for them to come unlock the doors while we waited in the cold outside of a closed Chick-Fil-A (they close at 10 pm) until 11:30 pm when they finally showed up. They popped the lock, we paid, and went home. We were told that the dealership would reimburse us the $61. However, as of today, no one can answer whether or not that check was ever cut, and we certainly have not received it in the mail. I didn't mention it in my previous review because I really believed they would make it right. Not only did we have to go through this situation, but then again on Monday we had to return to have the "real" key cut, only to find that we needed to go down the road to the Dodge dealership to have that done. We live in Douglasville. The Steve Rayman Dealership is in Marietta. There was a lot of time involved and no one ever so much as apologized for the trouble.
All in all, we're disappointed. We're hopeful that they will make this right and return our phone calls, give us some answers so we can rest easy. If someone would just be courteous enough to return my husband's calls, we would feel better about the whole situation.
I Recommend This Dealer:
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