Subaru of Little Rock

We went to purchase a new car and had an awful experience. After making us wait for 30 minutes, we were told the salesman we were working with - Mark - was out sick. We were then told the SUV we w experience. After making us wait for 30 minutes, we were told the salesman we were working with - Mark - was out sick. We were then told the SUV we were going to purchase had been sold that morning. They proceeded to try and sell us models with fewer features in colors we didn't want and told us we were getting a great deal. The sales team is unethical and untrustworthy. There are better dealers in Memphis, Fayetteville and Dallas. More

I'm the biggest fan of Subaru of Little Rock. Buying and financing a car there was so easy and painless. I never felt pressured or felt like anyone was breathing down my neck, they let me take my Buying and financing a car there was so easy and painless. I never felt pressured or felt like anyone was breathing down my neck, they let me take my time, and they explained everything I needed clarification about. I bought my car from Melanie, and I'd go back to buy 100 cars from her. The service department is top notch- they're so fast, and they go out of their way to honor warranties, discounts, etc. to find you the best price for your service. More

I bought my Forester from the dealership on Col. Glenn in 2018. I am so blessed that I did!! They are the only ones that have done any service or parts replacement on my Awesome vehicle. Today ALEX Glenn in 2018. I am so blessed that I did!! They are the only ones that have done any service or parts replacement on my Awesome vehicle. Today ALEX PEREZ was my service advisor, and worked hard to help me in every way!!!! I cannot thank him enough!!!! I love my Forester more today than even the 1st day I owned it!!! Thank you ALEX and Subaru for a fantastic experience as usual!!!! More

While I love the 2016 Forester I purchased new from them. There service department is deplorable. While the car itself is very dependable and reliable, the service department at Subaru of Little Rock makes i There service department is deplorable. While the car itself is very dependable and reliable, the service department at Subaru of Little Rock makes it doubtful I'll ever purchase another car there. Absolutely deplorable. You schedule an appointment more than 10 days in advance. Request a loaner because scheduled service is more than 4 hours. Most likely 6 to 7 hours, will cost over $1000.00? You explain to them your bringing the vehicle in from out of town? They don't even have the courtesy to call you to tell you they don't have a loaner available? You have to call them to verify your appointment. They can't get a Service Department representative on the phone? They can only text you? Then they inform you "no loaners/courtesy" cars available? On a Monday Morning? Yeah right. Oh but we have a shuttle service and updated lounge with quite rooms avaiable. Seriously Subaru I expected so much more from you... More

Doc bent over backwards to make our deal work. He got us the perfect vehicle, in a timely fashion. We really appreciate that he never pushed us but made the buying process easy and stress free. H He got us the perfect vehicle, in a timely fashion. We really appreciate that he never pushed us but made the buying process easy and stress free. He is the reason we are telling everyone, that this is the place, and the person, to buy your Subaru from. We couldn’t be happier with our purchase. Billy also explained all of our buying options very well, in a friendly ( and humorous) manner. Both of these guys are a great asset to your business! More

IF YOU ARE RETIRED SERVICE MEMBER OVER 24 MONTHS DON'T ASK FOR A DISCOUNT. PLEASE DON'T TELL ME THANK YOU FOR YOUR SERVICE. SALE PERSON COULD HAVE DONE MORE RUDE SALE MANAGE, CASH PURCHASE NO INCENTIVES. ASK FOR A DISCOUNT. PLEASE DON'T TELL ME THANK YOU FOR YOUR SERVICE. SALE PERSON COULD HAVE DONE MORE RUDE SALE MANAGE, CASH PURCHASE NO INCENTIVES. More

Took my 2019 Forester in for service 01/15/24. As always, visit went well. Patrick Dyer & Gage Scott took great care to communicate with me. Since purchasing the Forester, any dealing with Subaru As always, visit went well. Patrick Dyer & Gage Scott took great care to communicate with me. Since purchasing the Forester, any dealing with Subaru of Little Rock has been good. I highly recommend this dealership. More

Brought in my 2019 ascent for an oil change, tire, rotation, and inspection before a trip to Vanderbilt University for critical pulmonology appointment. They missed my drive belt being frayed after on rotation, and inspection before a trip to Vanderbilt University for critical pulmonology appointment. They missed my drive belt being frayed after only 3000 miles. I discovered this two weeks after my appointment and three days before my trip I called to make sure it was fixed and they told me I couldn’t get in till the following Friday which was too late I brought it in at 8 AM in the morning we’re supposed to get a text on updates after six hours I sent the first text asking what the status was and got no response. I sent a text again two hours later looking for an update got no response I called and asked to speak to a manager , and of course they wouldn’t talk to me, second time! The first time they were supposed to call me when I made the first inquiry about the belt three days prior. at 4 PM I called and asked what the status was and they said they didn’t have a belt and it would be two days to get one. I cannot believe that a dealership who sells models with the boxer engine, would not have a drive belt. I went to Napa to buy a belt and have them put it on saying they couldn’t find one as I got there 45 minutes later they seemed to find a belt and have it installed in my car ready to go. Every time I’ve been to this dealership for service I’ve had to go back for other problems they replaced my cabin filter. They forgot to put a part in to stop the cold air from blowing through my glove box after they fix that my glove box wouldn’t latch had to go back a third time , after one oil change, I had to go back because they stripped the drain plug. Customer service is terrible and because of this I will never buy a Subaru again I wouldn’t buy a pair of rollerskates from this dealership I would give them a -2 stars if that was an option. More

Two Subaru dealers in Arkansas (On Dealer Reater) and this one is completely different from the other. I live in NW AR and my local dealer does NOT add dealer accessories (Nitrogen in the tires) and oth this one is completely different from the other. I live in NW AR and my local dealer does NOT add dealer accessories (Nitrogen in the tires) and other things like body side mouldings. They also don't add a documentation fee! No wonder the dealer in Little Rock has new vehicles in inventory and the dealer in NW AR has few...they sell more!. Also note the number of reviews the dealer in LR has compared the the other....let alone the rating. Wake up Little Rock! More

Staff is friendly and easy to work with. I would highly recommend them any future purchase. I would highly recommend them any future purchase. More