Ted Britt Chevrolet

Care-Free Car Buying Experience I cannot say enough about our experience with Ted Britt Chevy in Sterling. My husband and I were making our first car purchase together and were nervo I cannot say enough about our experience with Ted Britt Chevy in Sterling. My husband and I were making our first car purchase together and were nervous about the experience. After the care and time Anthony, Dan, and James took with us both we wouldn't hesitate to recommend this dealership to all our family and friends. The care to detail, willingness to meet us where we were at, answer any and all of our questions, patience while we mulled things over, going above and beyond to make sure we were comfortable was superb. Anthony even took the time to fill up our gas tank, sit in the new truck and walk us through all the features of the vehicle, and stay after hours until we made our decision. We are so pleased with our experience and we couldn't beat the deals and life time service package Ted Britt offers. Thank you! More

Excellent sales experience This was my 9th purchase of car and my salesman Mr. Hook Pagnotta was the best salesman I ever dealt with. He made everything easy. We agreed on price This was my 9th purchase of car and my salesman Mr. Hook Pagnotta was the best salesman I ever dealt with. He made everything easy. We agreed on price and he send me the out the door price via email and text message. When I came to Ted Britt car was ready to be test driven. Purchase went smooth and did not took long at all. He took his time to explain all features of the car and followed up with phone calls and emails to make sure that everything thing was to my satisfaction. I am pretty sure that Ted Britt is very happy to have Mr. Pagnotta working at their dealership. More

Warranty Service Chris was great to work with. He kept me updated on the progress of the work and the warranty work was completed on time Will continue to have my Impa Chris was great to work with. He kept me updated on the progress of the work and the warranty work was completed on time Will continue to have my Impala serviced at Ted Britt. More

Kristina Valdes AKA Super Consultant Kristina Valdes was my sales rep and i did want someone to call me daily while i was looking for my next car she took my number and sent me cars that Kristina Valdes was my sales rep and i did want someone to call me daily while i was looking for my next car she took my number and sent me cars that i would like and as promised she didn't call my cell while is was at work or disturbed me on the weekends. After making up my mind i called her and told what i wanted to spend, the car i wanted and she took it from there. i went in the dealership and she had what i asked for picked out and the payments came in under what i was willing to spend so i left with a 2016 Cameron. this is what services should be like I've had some Honorable experience with dealerships so I've always purchase user cars and cut them out of my car buying process but she has giving me hope that they are nor all bad. Kristina thank you for your help my wife loves the car you picked for me and we will be coming back for the family car we where looking at after we close on are new home. More

BARBARA RILEY WAS AWESOME!! If you ever need service done on your car ~ I would definitely request Barbara Riley to assist you in getting whatever you need done ~ I went in for 2 If you ever need service done on your car ~ I would definitely request Barbara Riley to assist you in getting whatever you need done ~ I went in for 2 recalls on my 2006 Cobalt and needed various other things done to my car and Barbara coordinated everything for me .... keeping me in the loop on every estimate. Knowing very little about cars, my employer was helping me to decide what needed to be done to get my car running smoothly again. Barbara talked directly to my employer and explained what was going on for me ~ after getting off of the phone with her, he said to me "I wish there were more Service Reps like Barbara around ~ she was very helpful and explained everything!" I guess at this point, I should also mention that the guys who actually fixed the car did an excellent job fixing it....although I do not know their names ~ my car now runs like the day I bought it!! Thank you to all at Ted Britt Chevrolet on Route 7 :)Sandy Gallaro More

Amazing Experience - Anthony Saunders I have purchased several cars and this was by far the best experience. The thorough approach and attention to detail is unmatched. I highly recommend I have purchased several cars and this was by far the best experience. The thorough approach and attention to detail is unmatched. I highly recommend the dealership and Anthony as your salesperson. You won't be disappointed! More

Consistently exceeding expectations! I purchased a 2016 Corvette from Hook Pagnotta on May 8, 2016. He worked with me well before the sale over email and the telephone and answered a myri I purchased a 2016 Corvette from Hook Pagnotta on May 8, 2016. He worked with me well before the sale over email and the telephone and answered a myriad of question from both my wife and I (sometimes even at the same time from different email accounts). His level of professionalism, friendliness, and patience exceeded my expectations from our first contact continuing through today. He was incredibly understanding and helpful with many of my odd requests; such as no dealer badges being added, no washing, basically no one touching the car except for me even BEFORE I officially owned it. This purchase started when I brought my 2012 Vette in for a state inspection when a saw almost her twin in a c7 sitting on the lot. I spoke to him briefly and before I knew it, I had the keys to the new one, temporary tags and his go ahead to take it out for a spin. I had hesitations switching from a manual to an automatic because the 2006 Vette I owned a while back was an auto and the shifting was incredibly slow. The new car had approximately .5 miles on it and he let me take it out to ease my concerns without making me feel as though I was going to hurt the price they could sell the car for. This kind of confidence in a customer and the product being sold is rarely seen. At that point, I was not seriously planning on buying the car but that did not stop him from accommodating my request to try out the auto transmission. Needless to say now that the car is in my garage, I was very happy with how much GM has improved the automatic transmissions. The shifts are now just as quick as could be pulled off with a manual version but not quite as quick as a dual clutch auto but that is to be expected. There were a few minor hang ups when Hook had to take my many offers and questions to his manager but he continued to try and work towards making me happy. I wanted $3k+ more than they were offering for my current Vette (4lt, Cyber Grey vert with 14k miles in immaculate condition) and roughly $4k less on the new car when we first started negotiating. There was a laid back feeling to the entire process that I solely credit him for and in the end, Hook and the general manager were able to get within $705 of my “buy it” number. I came in with financing already in hand and James in their financing department was even able to beat the lowest interest rate I had come across after shopping around. While this is my first review about this dealership I have been a faithful, extremely satisfied customer of their sales and service since 2006 when I purchased my first Vette from them. We used them for a courtesy delivery in 2012 for our Grand Sport that I spec’ed and had built exactly for our family from the factory. At that time, I met Chris in service, Glenn their Corvette mechanic, and Hook in sales. I was so impressed by the time and care that they all put into the courtesy delivery (which is something the dealership basically makes nothing on) that I began bringing all my cars to them for repairs and scheduled maintenance. It has been a little over 4 years now that I have taken all three of my cars solely to Ted Britt (formerly Sterling Chevy) for everything and I couldn't be happier. Having the confidence knowing that the cars won’t come back from service with new scratches, dings, or new problems that were not there before is incredibly comforting. I also trust that the things Chris and Glenn say need fixing on my cars is the 100% truth and I have never felt like they would ever take advantage of my car mechanical ignorance. Before I met this group of gentleman and Ted Britt, I would sweat bullets every time one of my cars had to go in for service and would go over the interior, exterior and engine with a fine tooth comb when it came out looking for some sort of damage. It is incredibly comforting to have that level of confidence in the folks charged with caring for your vehicles. I recommend Ted Britt, Glenn, Chris and Hook to anyone and everyone that will listen when the opportunity comes up and I will continue to do so. If anyone there happens to read this I just want to say one more THANK YOU! More

Great Experience Hook was awesome....had some issues at the beginning...BUT Hook was very helpful and did what he could to resolve the issue....he made sure I left the Hook was awesome....had some issues at the beginning...BUT Hook was very helpful and did what he could to resolve the issue....he made sure I left there a happy customer!!!!!!! I will say he does everything he can to make sure you get what you want and don't leave there unhappy....Hook thanks for kindness and honestly and all you did to make my experience buying my SUV a great one!!!!! He went above and beyond to make me HAPPY CUSTOMER! I would definitely go back to the dealership and have him as my salesman!!! More

Bait and Switch Truck has 26k miles and developed vibration. Went in and was told a likely wheel balance issue. Was NOT told repair was NOT covered under warranty unt Truck has 26k miles and developed vibration. Went in and was told a likely wheel balance issue. Was NOT told repair was NOT covered under warranty until after repair was made. Just another terrible customer experience at Ted Britt Chevrolet. More

Go get your VOLT NOW Thanks to Daniel and Hook for making the buying experience painless! Hook is definitely willing to go the extra mile to help out his customers, even Thanks to Daniel and Hook for making the buying experience painless! Hook is definitely willing to go the extra mile to help out his customers, even after everything has been delivered and paid for. The Volt is an awesome car. The listed EV range is 53 miles, which is fantastic, but I'm getting just over 60! More