Ted Britt Chevrolet

We had another great experience at Ted Britt while purchasing our 2014 Malibu. Omar Hernandez, Tanya White-Deyo, and Carey Lair were awesome! Omar and Tanya went out of there way to make sure we fou purchasing our 2014 Malibu. Omar Hernandez, Tanya White-Deyo, and Carey Lair were awesome! Omar and Tanya went out of there way to make sure we found the right vehicle for a fair price. Tanya even trooped through the freezing rain and ice we endured that day! Carey was a pleasure to work with again, she was able to find us warranty and maintenance plans that met our needs. Carey also found us a better interest rate, which is always helpful! Bottom line is that we will be heading directly to Ted Britt Chevy when we need another car, hopefully that Camaro I was drooling over....... Highly recommend this dealership........Thanks again Omar, Tanya, and Carey!! More

Came in today because of the great experience I had with Omar in 2011 and I wasn't disappointed. Everyone I worked with was extremely professional and helpful. In addition to Omar I really enjoyed working w Omar in 2011 and I wasn't disappointed. Everyone I worked with was extremely professional and helpful. In addition to Omar I really enjoyed working with Spencer, Vanessa and Donald Kim. Ted Britt should be proud of such a great team! More

Eddie was extremely friendly as a person and knowledgeable when it came to his job. He always put me first and did his best to answer all my questions and got me a great deal. Finance was great knowledgeable when it came to his job. He always put me first and did his best to answer all my questions and got me a great deal. Finance was great and when it was time for delivery of my car, he went through every detail of the car to ensure that I would leave with no doubts. I recommend Ted Britt over any other dealership. Make sure to ask for Eddie, he's awesome. More

MY TRUCK BUYING EXPERIENCE WITH THE ASSOCIATES AT TED BRITT CHEVEROLET WAS PERFECT, ANTHONY SAUNDERS DID A GREAT JOB AND WAS VERY HELP FULL IN HELPING ME SELECT MY NEW TRUCK!!! VERY THOROUGH IN GETTING M BRITT CHEVEROLET WAS PERFECT, ANTHONY SAUNDERS DID A GREAT JOB AND WAS VERY HELP FULL IN HELPING ME SELECT MY NEW TRUCK!!! VERY THOROUGH IN GETTING ME ALL THE INFORMATION NEEDED ABOUT THE TRUCK!!! NATT FLUMARA AND OMAR HERNANDEZ DID A GREAT JOB IN WORKING THE NUMBER ON MY TRADE AND GIVING ME THE BEST DEAL ON THE NEW TRUCK I PURCHASED!!! ALL THE TED BRITT EMPLOYEES THAT WORKED WITH ME ON THE PURCHASE OF MY NEW TRUCK WERE KNOWLEDGEABLE AND VERY ENJOYABLE TO WORK WITH!!! THERE NON PUSHY STAFF ARE VERY PROFESSIONAL AND A PLEASURE TO WORK WITH!!! TED BRITT CHEVEROLET HAS EARNED ALL MY BUSINESS AND HIGHLY RECOMMENDED TO ANTONE WANTING TO PURCHASE A VEHICLE FROM THEM!!! THANK YOU GREG More

Was the friendliest auto sales staff I've done business with yet . highly recommend !!!! There attitude was great and seem to want to work with you on getting the deal done. business with yet . highly recommend !!!! There attitude was great and seem to want to work with you on getting the deal done. More

I initiated an online search for a 2014 2LT Coupe Camaro that went out to 3 dealerships. Mas Hill was the first to respond by email and included links to inventory at the Sterling lot. In person, Mas is exc that went out to 3 dealerships. Mas Hill was the first to respond by email and included links to inventory at the Sterling lot. In person, Mas is exceptionally polite and walked me through the vehicle that made it feel like a personal relationship I was building between the car, myself, and Ted Britt as a dealership. I never felt rushed or wasted time. Lara walked me through all the options for my new Camaro and worked with me to ensure I was getting the best value out of the vehicle. Carey in financing went through all the paperwork, numbers, and details about the deal without leaving out any of the price items, and the experience left me feeling that I had made a good deal, both financially and emotionally. In my opinion, I would say they were all extremely professional and effective at making my experience with Ted Britt Chevrolet an enjoyable one. More

This is the 2nd time here for servicing my GMC Sierra Denali. Both times I have received excellant customer service. I was also in with a problem with a 2008 Vette and it was taken care of most professio Denali. Both times I have received excellant customer service. I was also in with a problem with a 2008 Vette and it was taken care of most professionally. More

I recently purchased a 2014 Chevy Cruze. My sales rep, Mas Hill, was very receptive to what I was looking for in a car. I explained that I was looking for something very basic in a manual transmission wi Mas Hill, was very receptive to what I was looking for in a car. I explained that I was looking for something very basic in a manual transmission without all of the bells and whistles. It’s hard to believe that the new Cruze I bought is the base model. It has more features than I could have imagined, for an affordable price. This was the best car buying experience I have had – there were no pushy tactics or hard sells. Mas worked within my budget and I very much appreciated it. More

Awful! I can't believe this still happens. In a world where information can pass so quickly and through so many channels, this service department is still trying to take advantage (read: scan you out of where information can pass so quickly and through so many channels, this service department is still trying to take advantage (read: scan you out of money) of you at every opportunity. This service is so bad that I called for an appointment and they said they could take me within the hour. I go, and when I get there, they say their computers have been down for 2-3 hours! Why didn't the central reservation center know that the location couldn't take customers!? Just common sense folks! They called me when their computers came back online and I scheduled for the next day. Now the real display of pure scams come to play. I'm not dumb. I knew exactly what was wrong with my car. I just don't have the tools. I explained to the service consultant my issue and I could tell he was only half concerned with my real issue. Their real game is to just get you in the door, do the "27 point inspection", and hope you buy into their "diagnosis" of your car. After "diagnosing" about $4000 in estimates for future repairs/work, they said they need to order a replacement for my issue that I came in for. This was a flat LIE! Like I said I'm not dumb but at the time I didn't want to jump the gun and argue. I hesitantly agreed to the new part thinking I have to double check my thought on the issue. The part had to be ordered which was good for me, because I didn't get out of the parking lot before I double checked my original assessment of the issue. Where they said the part broke and needed the replacement, I PROVED them to be wrong. I went back to the service counter and told them they were wrong. Of course they were defensive. The service manager jumped in and he FINALLY took a close look at my issue and agreed that my part was not broken. It just needed the appropriate effort and tool to fix the issue. They still had the nerve to charge me labor after it was so obvious they were trying to scam me. The experience was eye opening. I can tell you that the whole thing was a minor fix and inexpensive but that is not the point. This establishment can NOT be trusted! At the very hint of a questionable diagnosis, this place should know that they lose a customers trust. How can an automobile service department regain trust with a customer? The answer is that they can't. There is nothing they can do to re-establish trust with a smart consumer in the new Information Age. Bottom line: I knew what my issue was, they didn't address it and tried to scam me, I pointed out their mistake and they desperately tried to save face but couldn't. This place needs to know that their scams need to stop! More

I bought a certified used Chevy Volt from Rockmont Ourisman Chevrolet in Rockville MD and did not get a very good deal at all (after 8 hours). I refinanced through my credit union and bought an extend Ourisman Chevrolet in Rockville MD and did not get a very good deal at all (after 8 hours). I refinanced through my credit union and bought an extended warranty at Ted Britt Chevy in Sterling VA. I dealt with Carey Lair and she was incredible. She showed me how Rockmont took advantage of me and offered a better warranty for $600 less. Not only did she do all this in 15 minutes, she took two phone calls and talked to a sales person who popped his head in about getting tags mailed to a customer. The whole time she was so personable and professional with me, the sales person, and the people who called her. If everyone worked like her, all the work in the world would be done - and done well. More