Toyota of Scranton

We didn't feel too much pressure. We were allowed to think things over and make a good decision. One of the things I really liked was that we were able to take a test drive without having any employee o think things over and make a good decision. One of the things I really liked was that we were able to take a test drive without having any employee of the dealership with us. It made us feel as if it were our car in the first place. More

Everyone was so courteous, helpful and polite. It seemed Everyone was so courteous, helpful and polite. It seemed that they were willing to bend over backwards to be of assistance. This seems to me to Everyone was so courteous, helpful and polite. It seemed that they were willing to bend over backwards to be of assistance. This seems to me to be a first rate operation. It was the first time I had purchased an automobile there. I purchased a Prius 3 which was different from any car I have ever owned which left me with lots of questions even after I had gone through the manual several times and they were very helpful with answers. More

Picked up our 5th Toyta this morning (2012 RAV4) and couldn't be more satisfied; like dealing with old friends. Actually looking forward to future service visits, as that experience mirrors the sales e couldn't be more satisfied; like dealing with old friends. Actually looking forward to future service visits, as that experience mirrors the sales experience. This place still sets the standard for others to follow. More

Recently my wife and I purchased a new 2012 Camry from Toyota of Scranton. We must have test driven 10 cars and visited 3 or 4 times before making our final pick. Through the entire process Lewis was more Toyota of Scranton. We must have test driven 10 cars and visited 3 or 4 times before making our final pick. Through the entire process Lewis was more then patient and very helpful. The entire process of buying a car at this dealership was easy with no pressure from anyone. This dealer certainly has the selling/buying process down pat. After our purchase was complete, Lewis spent the time with us to explain everything on the new car and took the time to give us a tour of the dealership, showing us where all the departments where and who to speak to if we needed anything. Again they know what they are doing here. More

My husband and I purchased a new 2012 Camry XLE from Jeff Mericle yesterday. We looked at a few different cars at a few different dealerships and very quickly determined that the Camry and Toyota of Scranton Mericle yesterday. We looked at a few different cars at a few different dealerships and very quickly determined that the Camry and Toyota of Scranton was a perfect match for us. It literally is a one stop shopping experience... even the DMV work was done on the spot (at night!) and we left with our car prepped, licensed, and ready to roll! Jeff was an exceptional salesman and also not a bad marriage counselor when my husband and I were (almost literally) butting heads! The whole Toyota of Scranton team was phenomenal and we are totally pleased. If you're looking to buy a Toyota, go talk to Jeff at Toyota of Scranton. He's the bomb! More

buying my first new car was great at toyota iof scranton. they were friendly and did not pressure me at all. we worked together to come to a great price on my new toyota tacoma. they were friendly and did not pressure me at all. we worked together to come to a great price on my new toyota tacoma. More

This dealer is a model for the other locals to follow. The sales and service staff are friendly and well informed, and go all out to put the customer at ease. I read the few negative reviews on this site The sales and service staff are friendly and well informed, and go all out to put the customer at ease. I read the few negative reviews on this site, and only assume those writers will never be happy anywhere - after 3 purchases, Toyota Scranton has me convinced they are here to stay, and will do that by excelling (not just by "selling") at all they do. If you're one who thinks all NEPA dealers are shysters, try this one - they'll knock your socks off, and you'll never buy elsewhere. More

Went with the intention of looking for a new tacoma p/u truck, and went home 3 hours later with a new one. Highly recommend this dealership. This is my 7th toyota purchase and first from this dealership truck, and went home 3 hours later with a new one. Highly recommend this dealership. This is my 7th toyota purchase and first from this dealership and higly impressend by their professional knowledge of every aspect of the car purchasing procedue etc from start to finish. I plan on getting my next toyota from this dealership in another year as my 2010 Highlander will be turned in (probably for another highlander). More

we have dealt with this dealership for almost twenty years and have gotten excellent service for our vehicles with them. As to our buying experiences, we have always gotten an excellent price and trade years and have gotten excellent service for our vehicles with them. As to our buying experiences, we have always gotten an excellent price and trade in when buying. Chris is a super salesman and has always gone out of his way to provide us with what we are looking for. More

Every time we have taken in one of our two toyotas for service we get ripped off. They always find extra work that needs to be done at a highly inflated price. An acceleration problem that should never service we get ripped off. They always find extra work that needs to be done at a highly inflated price. An acceleration problem that should never have happened on a six year old camry was originally quoted at over a thousand dollars to fix, they did find a used part and charged us less but the problem should have been taken care of from the beginning. I had one of the cars in five times for brake issues and the issue was never resolved. They just kept charging more money each time, saying something else needed to be done and then insisting the brake issue was resolved when it wasn't. They replaced the back windshield on the camry and it rattles every time the car goes over 50 miles per hour. They are very polite but the politeness just extends to words not service. If they can squeeze an extra penny out of you they will do it. An extra couple of hundred is more likely. Next time one of the cars get recalled I will drive somewhere else to have it serviced. It seems as if the dealership gets trained in how to make additional monies off of the customers. When my two young adult children take the cars in for service the estimates just get higher and higher. They basically use scare tactics to insure that the money will be spent. No more Toyotas from Toyota of Scranton. More