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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,036 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,036 reviews

December 27, 2022

I have had the best car buying experience at Toyota. Setting up services have been quick and the technicians have been super friendly and helpful. More

by TCADWALDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lane, Chris Ellis
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Dec 27, 2022 -

Toyota of Scranton responded

TCADWALDER, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
December 27, 2022

Excellent dealership! ! I tell everyone who is looking for a car to go to Toyota of Scranton! Everyone there took care of me. From the moment I called until the day I wa More

by SCLPROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny, Michael Reilly
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Dec 27, 2022 -

Toyota of Scranton responded

SCLPROD, Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team. Enjoy your new vehicle. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
December 26, 2022

Ebrahin was an excellent salesperson and made the process stress free. He was the reason we bought from this dealership. Joe Gatto is a long time friend since he was at Gibbons Toyota. More

by MPATEL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reilly
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Dec 27, 2022 -

Toyota of Scranton responded

MPATEL55, Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team, especially Abe and Joe Gatto. Enjoy your new vehicle. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
December 26, 2022

My needs were met & the female that helped me was great. Sorry I don’t remember her name. More

by DANBARTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2022 -

Toyota of Scranton responded

DANBARTLE, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and you enjoyed working with our service team, especially Kacie. Thank you for letting us know! We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
December 23, 2022

The service provider was very forward and honest and was very helpful when I brought my car in for service. More

by TRACKGUY439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Toyota of Scranton responded

TRACKGUY439, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and you enjoyed working with our service team. Thank you for letting us know! We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
December 23, 2022

The dealership is the best in the business when buying a car or getting your car serviced. All associates are knowledgeable and extremely courteous. We been a customer for over 15 years, and we are always More

by j1960y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2022 -

Toyota of Scranton responded

j1960y, Welcome to the Toyota of Scranton family. Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team. We all appreciate your loyalty to our dealership. Thank you very much! We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
December 22, 2022

david grieco is excellent. no other comments. pls don't force me to write in comments. More

by MARYJOYCEMCCARTHY123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2022 -

Toyota of Scranton responded

Hi Mary Joyce, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and you enjoyed working with our service team, especially David Grieco. Thank you for letting us know! We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
December 21, 2022

From the moment I walked in and met with Joe Mercado Jr and ultimately signing the paperwork with Mark Valenti, everything was tremendous. First rate customer service and I am thrilled with my RAV 4! More

by MCCORMICK0425
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Toyota of Scranton responded

MCCORMICK0425, Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team, especially Joe, Jr. and Marco. Enjoy your new vehicle. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
December 20, 2022

Jonathan "Jax" Gonsky sales professional was very good honest and fair. I feel like he worked to get me the best deal on my trade in and my purchase I give him 5 stars. More

by SOARINGEAGLE1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonsky, Michael Reilly
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Dec 20, 2022 -

Toyota of Scranton responded

SOARINGEAGLE1995, Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team, especially Jax. Enjoy your new vehicle. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
December 20, 2022

Online appointment was super easy. Services performed on time. Good feedback from service members of vehicle maintenance. More

by NICK.MOSCOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Lane
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Dec 21, 2022 -

Toyota of Scranton responded

NICK.MOSCOW, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and you enjoyed working with our service team. Thank you for letting us know! We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

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