Toyota of Scranton - Service Center

Toyota of Scranton responded

Dear Mountain Man, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly staff, but we regret to hear about the concerns you've raised regarding our service department. We sincerely apologize for any oversight that may have occurred, and we understand how important it is to ensure that every aspect of your service experience meets your expectations. Your feedback about items being added to your service order without prior consent is concerning, and we want to address this issue promptly. To better assist you and investigate the matter thoroughly, we kindly ask you to provide more details about your specific experience. If you could share additional information such as your name, contact details, or the date of your service visit, it would help us identify and rectify the situation. At Toyota of Scranton, we strive to deliver a transparent and customer-focused service, and your feedback is invaluable in helping us improve. Please feel free to reach out to Mary Jo Preno, VP Guest Experience, so that we can better understand your concerns and take appropriate action. Thank you for bringing this to our attention, and we look forward to the opportunity to address and resolve these issues. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton 570.702.8776

Toyota of Scranton responded

Dear SILKYMARE14169, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you found our service bay area very clean and our staff professional. Maintaining a clean and welcoming environment is a top priority for us, and we're delighted that it contributed to your positive experience. We're also pleased that you enjoyed our complimentary lunch and coffee. Providing a comfortable and convenient experience for our customers is important to us, and we're glad it made a positive impression on you. Thank you for recommending Toyota of Scranton to your friends and family. We truly appreciate your support, and we look forward to serving you and your loved ones in the future. If there's anything else we can do to enhance your experience or if you have any suggestions, please don't hesitate to let us know. We value your feedback. Thanks again for choosing Toyota of Scranton! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

XASHHOLESX, We appreciate your positive feedback regarding our maintenance and repair services. At Toyota of Scranton, we strive to provide efficient and reliable service to keep your vehicle in top condition. It's great to know that we've met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

HANS_KUNG, We appreciate your positive feedback regarding our maintenance and repair services. At Toyota of Scranton, we strive to provide efficient and reliable service to keep your vehicle in top condition. It's great to know that we've met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

KLANDATHU99, We sincerely apologize for the inconvenience and frustration you experienced during your recent service at Toyota of Scranton. We deeply regret any miscommunication or misunderstanding that occurred regarding the diagnosis and resolution of your vehicle's issue. We are committed to providing top notch service and we are concerned about your visit and the comments in your review. We will reach out to you to further discuss your experience. My contact information is listed below. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

Toyota of Scranton responded

LSLISALOU, We appreciate your positive feedback regarding our maintenance and repair services. At Toyota of Scranton, we strive to provide efficient and reliable service to keep your vehicle in top condition. It's great to know that we've met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear David-CM, Thank you so much for sharing your positive experience with Toyota of Scranton! We appreciate your trust in us for maintaining your Corolla and are delighted to hear that you find our location to be excellent and trustworthy. Our team is dedicated to providing a respectful and cordial environment for all our customers, and we're pleased that it has contributed to your satisfaction. It's great to know that you find our waiting room comfortable and relaxing – we strive to make your service experience as pleasant as possible. Your feedback is valuable to us, and we look forward to continuing to meet and exceed your expectations in the future. If there's anything specific you appreciate about our services or if there are areas where we can further enhance your experience, please feel free to let us know. Thank you for choosing Toyota of Scranton, and we appreciate your ongoing support. Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

tulaneys2, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

TIM.CLAUSS1, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that our team provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Dennis Durney, Thank you for taking the time to share your feedback as a verified customer. We appreciate your kind words about our reliable and on-time professionals, and we're delighted to hear that you believe they did an outstanding job. We understand that your time is valuable, and we apologize for any inconvenience caused by the slight delay. We continually strive to improve our processes, and your input helps us identify areas where we can enhance our services further. If there's anything specific you'd like to discuss or if you have suggestions on how we can better meet expectations regarding timing, please feel free to reach out. We value your business and the opportunity to serve you. Thank you once again for choosing our services. We look forward to serving you with the same level of excellence in the future. Best regards, The Toyota of Scranton Team