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Transwest Ford - Service Center

Scottsbluff, NE

4.2
139 Reviews

139 Reviews of Transwest Ford - Service Center

Sort by
October 27, 2023

My 2008 power stroke. Diesel has been in the shop for almost 2 weeks. And they have no clue what is going on with it. More

by mlandscottsbluff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassie Cross
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Transwest Ford responded

Thank you for your review but we have no information to go off of. Please call our Service Manager at 308-310-0008 so we can get this situation rectified. Thank you in advance for your help with this. The Transwest Ford Team

Helpful
October 26, 2023

They got my pickup in for service and installation of mud flaps and finished the work promptly. More

by RLBSPD8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith
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Oct 30, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our service team was able to get you in, fixed up and back on the road. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 25, 2023

Honest people ,good experience dealing with them so far,like the service no complaints, recommend them to others. More

by Tac4840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith
Report | Print
Oct 30, 2023 -

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy our service team was able to take good care of yoiu while on your recent visit. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 24, 2023

We were kept informed of progress and had a comfortable waiting room until the vehicle was ready. More

by gene.mcdowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Transwest Ford responded

Transwest Ford appreciates your great review. We are happy the team kept you notified throughout the process. Our goal is to make your visit as smooth and hassle-free as possible. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 24, 2023

Great service! Cassie was very friendly, knowledgeable and helpful. Glad she was the service rep yesterday’ More

by lindy_ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Transwest Ford responded

Hi Lindy. Transwest Ford appreciates the great review. We are happy Cassie was able to take good care of you while on your recent visit. We are fortunate to have such a great service team. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 24, 2023

I don’t really know them yet. They seem to be pretty good. Haven’t had a chance to buy anything from them just doing service on vehicles with them they’ve treated me good with all More

by david.roth69357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith
Report | Print
Oct 30, 2023 -

Transwest Ford responded

Hi David. Transwest Ford is happy to hear our service team has been taking good care of you. We work hard to deliver a great experience to all of our guests. Thank you for your continued support and we look forward to seeing you again soon. The Transwest Ford Team

Helpful
October 24, 2023

Check if parts are tight before trying to sell parts that aren't needed no need to upsell when I was just in for oil change. More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Transwest Ford responded

Hi Jake. Transwest Ford appreciates your feedback. Our techs perform a general inspection on vehicles and make sure our guests are informed of possible issues. This is done as a courtesy. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 24, 2023

TransWest ford took excellent care of me turning my purchase of my new F150 Tremor. Brian Collar is an excellent salesman an an asset to your company. My family will continue to purchase vehicles from More

by griggsdds
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Collar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Transwest Ford responded

Transwest Ford is happy Brian was able to take great care of you while making your recent purchase. We have a great team and Brian is certainly one of the best. We look forward to helping you and your family in the future. The Transwest Ford Team

Helpful
October 24, 2023

They were very friendly and very helpful They came to my house to work on my car. More

by merna_calderon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Transwest Ford responded

Hi Merna. Transwest Ford is happy our team was able to take great care of you and get your car back on the road. We appreciate the 5-star review and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 24, 2023

Cassie Cross has been enormously helpful and informative in all my dealings with Transwest. Service has been excellent More

by DNKC811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Transwest Ford responded

Transwest Ford is happy Cassie has been able to take great care of you. We work hard to deliver a great experience to all of our guests. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
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