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Universal Nissan - Service Center

Orlando, FL

4.4
147 Reviews

147 Reviews of Universal Nissan - Service Center

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September 30, 2024

GREAT CUSTOMER SERVICE, VERY HELPFUL, UNDERSTAND THE NEED OF THE CUSTOMER AND GO ACCORDINGLY, WITH ALL GREAT HELP PROVIDED 👍. GLAD TO BE ASSISTED BY MR. SARFARAZ More

by zuricris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Universal Nissan responded

Thank you for your kind words for Sarfarez! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

November 15, 2023

I highly recommend avoiding this dealership. In July, I traded in a 13 year old Nissan truck for a new Rogue. The new car had several problems (broken side window retract mechanism, broken dome More

by kennethjmayer
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Macias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge
Nov 19, 2023 -

Universal Nissan responded

Kenneth, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava@universalnissan.com

August 18, 2023

I stopped in briefly to get my splash guard secured, it had dropped due to travel and possible error on my home dealership service department. Juan was polite and quickly helped. He got down looked under t More

by tw14
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan I.
Aug 18, 2023 -

Universal Nissan responded

Thank you so much for choosing Universal Nissan! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 08, 2023

Purchased a use car less than 30 days and and the team there did a great job replacing malfunctioning headlight and dying battery at no cost to me. More

by alwardtc
Recommend Dealer
Yes
Employees Worked With
Jorge Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Arocho
Aug 10, 2023 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 18, 2023

Great and fast Very pleasant and excelent servicio. Keep You inform ay allá time of they service. More

by jdilonefla
Recommend Dealer
Yes
Employees Worked With
Collins
May 18, 2023 -

Universal Nissan responded

Thank you for your review! Here at Universal Nissan customer satisfaction is our #1 priority and i’m glad we met those expectations! Truly the better place to buy Gina Nava Reputation manager gnava@universalnissan.com

May 16, 2023

Great experience Was quick and thorough and great idea with the video Everything was explained clearly More

by NEDDY.COLLINS
Recommend Dealer
Yes
Employees Worked With
Nicholas
May 16, 2023 -

Universal Nissan responded

Neddy, Thank you for the kind words for our service department! Glad you enjoyed the video! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 15, 2023

Everything was fine. I like the food area and comfortable. My service advisor was great! All in all, nice experience. More

by SWARDELL1963
Recommend Dealer
Yes
May 15, 2023 -

Universal Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 15, 2023

Good Was a good experience, the advisor was good with the services and the tech may a excellent job. More

by user456
Recommend Dealer
Yes
Employees Worked With
5
May 15, 2023 -

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 12, 2023

Yesterday I went to Nissan to receive my second FREE oil change. I was never told that this service had an expiration date until after my car was done and it was time for me to pay. I was forced to pay out More

by JALEXISMOUNTS18
Recommend Dealer
No
Employees Worked With
Ivan
May 17, 2023 -

Universal Nissan responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava@universalnissan.com

May 12, 2023

Was Great! The service was excellent, thank you Awesome! Fantastic I'm satisfied with the service More

by ARMANDOOLIVERM
Recommend Dealer
Yes
Employees Worked With
Casiano
May 14, 2023 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Universal Nissan to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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