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146 Reviews of Universal Nissan - Service Center
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August 01, 2016
Excellent I give Universal Nissan 5+ star. I was in just to see at future cars and Hector Santiago did an amazing job. Everything from greetings to the end he p I give Universal Nissan 5+ star. I was in just to see at future cars and Hector Santiago did an amazing job. Everything from greetings to the end he provided an excellent service and answered all my questions. Hector Santiago, a great guy wirh a lot of knowledge. Not knowing he was going to end up convincing me to buy a new car right away and just thinking I was browsing he didnt mind and was with me the whole time. I bought my car ahead of time but with the help, time and ,effort I received from Hector I'm more than happy to say I got a new car and great deal. Thank you Hector Santiago for everything you help me on. ? More
by Leyla
Employees Worked With
Hector Santiago
Helpful April 17, 2016
I had a wonderfull experience, Mike J. is a great sales representative, that made the purchase of my vehicle hastle free. I would recommend Mr. Jahangir to anyone who is interested in purchasing a new a us representative, that made the purchase of my vehicle hastle free. I would recommend Mr. Jahangir to anyone who is interested in purchasing a new a used vehicle.. More
by dplaza1025
Employees Worked With
mike jahangir
April 08, 2016
Service fell flat on their face 2 days to perform an oil change with a early morning appointment on a new car, pathetic. Also, just called and my warranty replacement armrest is in, 2 days to perform an oil change with a early morning appointment on a new car, pathetic. Also, just called and my warranty replacement armrest is in, first appointment is 4 weeks out for an armrest swap. C'mon Universal Nissan, who has the time for this? Why would a customer want to purchase a vehicle from here when the service is so bad? Disheartening More
by Twizzty
Employees Worked With
Jorge Macias
March 03, 2016
Poor seevices We went to check our Nissan Rouge and the lady in the front desk to us to do a walk in. Well we did and they told us to leave the car overnight. And n We went to check our Nissan Rouge and the lady in the front desk to us to do a walk in. Well we did and they told us to leave the car overnight. And needless to say we went the next day at 4:00 pm and they didn't have the courtesy to call us for follow up. Well we went to pick up the car because we needed for work. And they didn't hesitate , to the contrary they were happy to return the car without even look at it. The service are of Umiversal Nissa. Us the worst service in the Orlando area. I would never recommend anyone to go there. Thank you for nothing !!!!! More
by Mylene01
Employees Worked With
Edwin
February 11, 2016
don't honor what they promised. When I purchased my Truck on 2014 they told me I can do a car wash when needed. I did use this service at least every other month for about 1 1\2 year When I purchased my Truck on 2014 they told me I can do a car wash when needed. I did use this service at least every other month for about 1 1\2 year. Suddenly they stop offering this swevice without advise customer. Service manager was arrojan when I try to get and explanation from him. I did ask for general manager ans and what I got a worse customer oriented person. He told me that it was a courtesy from the dealer and they were not obligated to do that. It looks that service department it is a contractor company that don't really care service after sales. I had been doing all the maintenance with them, knowing that they are expensive but not any more. I really don't like they are aptitud. I wont recommended this dealer to any relatives and friends just because of their service department. More
by migui
Employees Worked With
Alberto Santos
September 29, 2015
PLEASE READ THIS REVIEW BEFORE DOING BUSINESS WITH UNIVERSAL If you are looking for a business that will rip you off, then Universal Nissan is the place for you. I had my car "fixed" at this location for $835, o If you are looking for a business that will rip you off, then Universal Nissan is the place for you. I had my car "fixed" at this location for $835, only to brake down 5-miles from the dealership - with the exact same symptoms. I guess that sensor wasn't the problem after all! What did they do about it? Absolutely nothing except tell me that I needed more repairs off their rap sheet of suggested purchases. Except, they couldn't guarantee the new repairs would fix the car. No thank you! I'm not going to let you replace the whole car letting you guess what is causing the problem. What was really telling was listed on the "recommended" repairs they put low tread down for my tires. Tires that I purchased 3 months prior. That shows you they are out to make money off you, even if it means lying. Not to mention you get the feeling it's the good ole boys club at this location. Every time I was there, they were more worried about talking with each other than helping anyone out. You had to seek them out for assistance and when you did, it seemed like you were bothering them. So my plea to you is don't walk, but RUN AWAY FROM THIS BUSINESS!!! You will be thankful that you did. More
by newmr015
Employees Worked With
Saul, Paul Conklin
September 05, 2015
Poor repair service after you buy their vehicle My NV 200 Cargo Van year 2015 by Nissan entire IT package went out. I have been trying to get repaired by Universal for 2 weeks. They said it would My NV 200 Cargo Van year 2015 by Nissan entire IT package went out. I have been trying to get repaired by Universal for 2 weeks. They said it would take 2-5 days for the part to come in. Its been nearly 2 weeks now. I call the service rep that I was dealing with and he said it is coming and would call me Saturday, Sept 5. I never heard from him so I called him and left a message on his voice mail. He never returned my call. So I called the Service manager. He too did not return my call. I called the dealership and asked the name of the person that owns the dealership and asked if he was in. They said no he wasn't in but would not give the owners name or number. This vehicle is a lemon since the IT package is already gone out. Stay away from this dealership. Rotten service. More
by SadieSue
Employees Worked With
employees is not listed
September 01, 2015
"Always Excellent Service" I brought my 2012 Rogue in for routine services as usual that day. As always I'm greeted with a warm friendly smile as well as a willingness to assist I brought my 2012 Rogue in for routine services as usual that day. As always I'm greeted with a warm friendly smile as well as a willingness to assist my needs and concerns by Francisco in Service Dept.. While waiting for my car to be service Jonathan V. (Sales Dept.) walked over to say hello. Jonathan V. took care of a dear friend last year with her new car purchase (I was there during the process). I wasn't there to purchase a car that day, However, I already decided that my next car would be a BMW (USED) from CarMax. I previously owned and purchased several cars with them in the past. Several moments later after saying hello Jonathan ask , If I'm ready to trade in my Rogue.. I said No, I'm going to get a BMW soon and I'm not interest in any other car. AND he replied, I Got Something BETTER than a BMW.. Then he ask me: What color do you like? I replied. Silver. He said, I will be right back and you're going to love this. It only took him a few second to introduce me to "The 2016 Maxima".. First let me just say: I never, ever, ever been attracted to nor drawn to a Maxima, until now!! The 2016 Maxima is beautiful in every aspect of it's inner/outer designs and technology . As for as the driving aspect of this car is incredibly fast, smooth, sporty (for it's size), and while the turn by turn ratio/steering hugs the road with much love and safety.. I knew I would purchase this car the moment I sat behide the wheel. Jonathan was absolutely Right!! The 2016 Maxima is Better than a BMW.. Thank you for a Beautiful car and a Beautiful Experience at Universal Nissan of Orlando.. More
by Tiger52
Employees Worked With
Jonathan Virgilio, Adriano De Oliveira, Francisco Melendez
August 23, 2015
Fast, easy & excellent I leased an Altima in 2014 and was interested in exchanging my lease to purchase something bigger. I went in for an oil change and left with a 2015 Ro I leased an Altima in 2014 and was interested in exchanging my lease to purchase something bigger. I went in for an oil change and left with a 2015 Rogue :-)! The service was amazing, especially with a 10 month old with me the whole time. Alberto was able to get me a great deal and work with what we were looking for! I would def. recommend a Nissan to anyone- especially coming from universal Nissan! More
by Kgray89
Employees Worked With
Alberto Santos, Norm Leblanc
May 23, 2015
Awesome job Just picked up our 2014 Nissan from some warranty work.Paul the service manager was so helpful and friendly. Hector was very professional, and friendl Just picked up our 2014 Nissan from some warranty work.Paul the service manager was so helpful and friendly. Hector was very professional, and friendly. The whole service department was excellent. Drove home our Nissan with a big Smile !!!! More
by jperky1956
Employees Worked With
Paul, service manager. Hector service.
