Volkswagen of Ocala - Service Center

Courteous, knowledgeable, everything was explained clearly. I was given enough info to make an informed decision clearly. I was given enough info to make an informed decision More

VW of Ocala service is a 10 out of 10⭐️’s. They give you all the information you need to hear when bringing your car in. They give you all the information you need to hear when bringing your car in. More

I scheduled my ‘24 Golf R for an unscheduled oil change {per my request}, and scheduling on line was quick and without issues. Upon arrival I was met by very friendly staff who directed me to the service d {per my request}, and scheduling on line was quick and without issues. Upon arrival I was met by very friendly staff who directed me to the service desk. Fez was my service writer and even though they were extremely busy, he handled the paperwork quickly and efficiently. The work was done by Steve {technician}, and all requested services were provided. The car was detailed when I picked it up. Top notch service from start to finish. More

Always get great service with attention to detail. Service advisors are always knowledgeable and friendly Service advisors are always knowledgeable and friendly More

I was in and out in a reasonable Amount of time. Everyone was really nice. I have a new service guy Rickey and he is awesome. Everyone was really nice. I have a new service guy Rickey and he is awesome. More

They have their service down to a science. Excellent service and very polite and courteous. I would definitely recommend them. Can’t wait to buy a new car from them someday. Excellent service and very polite and courteous. I would definitely recommend them. Can’t wait to buy a new car from them someday. More

Fez was very professional and thorough with the process of my service experience. It's nice to have someone who is courteous and kind who goes over and beyond . Thank you Fez! of my service experience. It's nice to have someone who is courteous and kind who goes over and beyond . Thank you Fez! More

I have been coming here for 3 years, and have noticed a decline in the customer experience. First off, I came for a sensor to be replaced (under warranty) and ended up waiting because i was told it would b decline in the customer experience. First off, I came for a sensor to be replaced (under warranty) and ended up waiting because i was told it would be a couple hours at most, ended up four hours later. I was very upset with this wait. Then i was given a video of my car's repair work but i cant understand what the mechanic is saying! If we cater to helping Spanish interpret English in this country then may i have an interpreter to interpret Spanish into English because i cannot understand what is being said. This is crucial information about our vehicles! Plus we pay a lot to maintain them. I do miss the customer service of Maulan, he was a great asset to the dealership. Very kind and always catering to the customer's experience. Unfortunately, and i hate to say this, i am stuck going to this dealership because the others are so far away. Tyler was my customer service rep and I found him to be very pleasant and nice. As far as the long wait i had the last time i was there, i almost wondered if they were taking the paying customers over me because mine was under warranty. I will be finding out the next time i go there because i will be a "paying" customer needing an oil change, a new battery, and tires. More

Everyone seems to be friendly and helpful. I like the video explaining the inspection of the car!! I like the video explaining the inspection of the car!! More

The dealership is always clean and everyone is friendly. Danny and Caleb are awesome to work with and make sure you are updated and informed about your vehicle. Danny and Caleb are awesome to work with and make sure you are updated and informed about your vehicle. More