Volkswagen of Salem

The group tries to help as much as they can and finds ways to make sure you are informed and taken care of. ways to make sure you are informed and taken care of. More

The dealership is always welcoming. The staff is attentive & friendly, the lobby is well kept & offers great amenities amd the service is always great. The staff is attentive & friendly, the lobby is well kept & offers great amenities amd the service is always great. More

Wow! By far the best dealership I've ever visited. Fantastic staff with caring personality. I without a doubt would highly recommend this dealership to an By far the best dealership I've ever visited. Fantastic staff with caring personality. I without a doubt would highly recommend this dealership to anyone who wants a great experience from a topnotch team in automotive. Thank you so much for the happiness. More

Very good first service experience on my Tiguan. Completed routine oil change service & repaired the oil leaks, replacing the oil pan and timing gear cover gaskets which were all covered under warra Completed routine oil change service & repaired the oil leaks, replacing the oil pan and timing gear cover gaskets which were all covered under warranty. Excellent customer service from all! More

Quality job on the service. Amazing job on the car wash. Nice show room to wait in. Amazing job on the car wash. Nice show room to wait in. More

Kept me informed of the work and costs. Work was done in timely manner. THANK you Work was done in timely manner. THANK you More

I only have had a problem with the service department. I brought my F350 which I purchased from them in because one of the motors for a mirror went bad. They were to check on an extended warranty to see i I brought my F350 which I purchased from them in because one of the motors for a mirror went bad. They were to check on an extended warranty to see if it would be covered and to order the parts. I waited over a week and a half for an answer. Finally after 3 repeated calls with no call back and 2 weeks later I was told that it would be covered and that they would order the part but it would take another 5 to 10 days to get it in. I feel like my problem was just forgotten about and frustrated with not having my calls being returned. More

They seem to get the job done. However they are not always helpful. Took me almost a year to get recall done. Only have one car so told them I had to wait. Only after my prodding d However they are not always helpful. Took me almost a year to get recall done. Only have one car so told them I had to wait. Only after my prodding did they informed me that they have a courtesy vehicle that could take me home and pick me up. Too little-too late. More

Unfortunately I chose to go here and regret it and they put my family at risk. I bought a car within 24hrs started shaking really bad, took it into Les schwab and it had a bent wheel, and shocks were bad: put my family at risk. I bought a car within 24hrs started shaking really bad, took it into Les schwab and it had a bent wheel, and shocks were bad: and obviously tried to cover it all up with 8ounces of weights on one wheel. I immediately called Volkswagen to get this fixed. They called said the tires were just rotated and it’s fine come grab it. I did pick it up because they said it was safe. Immediately no it wasnt safe the shake got even worse. Now we’re 2 weeks in and they are trying to go backwards .. fixing shocks, new wheel, and I didn’t mention they pushed out my sensors on the back had to replace those. Now I have a loaner for who knows how long and I had a EV, meaning now I have to pay for gas at 14mpg from the loaner. Then coming out to dealership 3 times now is frustrating. Money and time needs to be compensated. And I don’t get to enjoy my new car. After I get my car back I won’t be coming back. More

Because of a delay I was treated very fairly. I always get good service from this dealership I always get good service from this dealership More