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Volkswagen of Salem

Salem, OR

4.3
647 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 647 reviews

October 31, 2024

Salem oregon VW Service Department takes the best care of our VW vehicles. Greg Bell, Josh, and the other Service providers and Technicians are professional, friendly and up front and honest about the servi More

by CARROLLK22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 31, 2024

Very happy that Salem Volkswagen are taking care of our Tiguan, since we moved from california More

by MUNAROO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 29, 2024

They’ll tell you that they will answer your calls and they never actually will. Even when the manager promises they will. The management is nice but they obviously have some work to be done with their em More

by AM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

This was my second experience with VW of Salem, and it was wonderful. Brendan was so laid back, yet professional and respectful. The entire process was so different than other high pressure, shuck and jiv More

by MTYMOLLY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenden in Sales, and I believe the finance guy was Bailey.
Oct 29, 2024 -

Volkswagen of Salem responded

We are so glad that Brenden had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 29, 2024

Very friendly and knowledgeable. Will work with you to get to the right solution. Recently helped me get my car back to me in Lincoln City and pickup rental to take back to dealershi More

by JULIAHAYY58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Volkswagen of Salem responded

Thank you so much, Julia, for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 28, 2024

It was a great expierence with an amazing customer service aspect I loved how we were treated throughout More

by MO.WALLACE07
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tonya Cervantes
Oct 28, 2024 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 28, 2024

Before they even looked at my car they had $1,200:00 of recommended repairs and service items They also said they garage a few for printing an invoice and storing your car information on their computer s More

by KEN_TAYLOR
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Daniel Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

Great people service was great friendly prompt service great location clean place would come again More

by REDSOCK6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ledgerwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stabler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 27, 2024

Sent it in for warranty work. Had to order a part that would arrive “Monday at the latest”. They assured me they would call me. We went to get the car in the meantime and upon pic More

by DM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure who helped me.
Oct 31, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 27, 2024

Fantastic service at Salem vw service department. Greg Bell, Josh and service team take good care of customers and the cars they service. Professional, friendly and fix the cars right the first tim More

by CARROLLK22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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