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Volkswagen of Salem - Service Center

Salem, OR

4.1
569 Reviews
Call Service Center (503) 400-6307

569 Reviews of Volkswagen of Salem - Service Center

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June 19, 2025

Long wait even with appointment, only one person in service department to help. Very slow More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
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June 19, 2025

Brendon Braff was super helpful in my car searching discovery. He was very responsive and gave me answers I needed to make the right decision More

by THINH.A.LE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Braff
Report | Print
Jun 19, 2025 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 19, 2025

Don’t appreciate constant up sell. Love the car second one. Don’t appreciate constant up sell. More

by THOMASHUENEKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 18, 2025

Finished work two hours earlier than estimated time. Did not push unwanted services. Appreciated that. More

by MATTBUSCHERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hall
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Jun 18, 2025 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 18, 2025

The service department was very helpful. And felt heard with all my questions being answered. Very polite and professional. More

by SYDCAESAR27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 17, 2025

The advisor I worked with was great and it was easy to get an appointment when I called in. More

by C.RMOLINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
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Jun 17, 2025 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 16, 2025

Overall good. The only issue I had was that work was recommended that had already been done within the last year and they weren't aware even though the work was do More

by MICHAEL.MORGAN0
Recommend Dealer
Yes
Employees Worked With
Don't remember his name.
Report | Print
Jun 16, 2025 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 15, 2025

David did a great job with my oil change. Even with the surprise snake in my car. They are quick and efficient More

by BCAMERON84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David quarlas
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Jun 15, 2025 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 11, 2025

Service is adequate. No personality. Complete service in a timely manor. Minimal client interaction. Area clean. More

by DROSEGASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 11, 2025

Ordered new keys and FOBS. River was great! The shock was the programming portion after I had received the keys. Thanks We know have spares!! More

by Charlie 5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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