Volkswagen of Salem - Service Center

I scheduled my service appointment and showed up at the scheduled time, They took my car right in and started immediately and got my oil change with awash done within an hour. scheduled time, They took my car right in and started immediately and got my oil change with awash done within an hour. More

I had really good experience with service department at VW of Salem, fast and professional service. VW of Salem, fast and professional service. More

The service was faster than expected and met my expectations. Everything was completed as ordered expectations. Everything was completed as ordered More

The service advisor did an excellent job but who ever did the oil change he step inside my van with oily dirty shoes ???? the oil change he step inside my van with oily dirty shoes ???? More

Amazing experience! Working here many years helped me see which vehicle I needed for the future. Working here many years helped me see which vehicle I needed for the future. More

High pressure sales and deceptive loan practices. Wearing me down over time to accept conditions I normally never would. Wearing me down over time to accept conditions I normally never would. More

Staff are very friendly and courteous, always helpful. The service is always five stars. Always a pleasure to do business. Thank you. The service is always five stars. Always a pleasure to do business. Thank you. More

Extended warranty is a pain to deal with. online offers rental cars, but then none are available. Employees make you feel like you're a problem they dont want to deal with. Oil leaked from fi online offers rental cars, but then none are available. Employees make you feel like you're a problem they dont want to deal with. Oil leaked from filter before I left after my oil change. Left my car overnight for further diagnosis and never received a call when they were finished. They recommended a transfer case service on a 2 wheel drive car More

Service dept is very attentive. Willing to be flexible and works hard on customer satisfaction. Service manager Greg is top notch! Willing to be flexible and works hard on customer satisfaction. Service manager Greg is top notch! More

Not very hospitable. Staff was not personable. Openly expressed that their techs don't like doing tire rotations and it showed. I had to pay for the rotation and my wheel Staff was not personable. Openly expressed that their techs don't like doing tire rotations and it showed. I had to pay for the rotation and my wheels were caked in grease and had chips in them. It took my several washes and cleaners to get them looking decent. With my extended maintenence and rim warranty I purchased I will be filing a claim to get my rims fixed. They do not offer free loaners or a wash after service unlike my previous dealership which is disappointing. I personally will not be using their services again or be recommending the dealership. More