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This rating includes all service center reviews, with more weight given to recent reviews.
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230 Reviews of Volkswagen of Salem - Service Center
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January 07, 2023
Greg Bell and his service team are thorough, courteous, and enjoyable to work with. They answered all questions and the scope of work they performed on our older VW made it drive like new again. We have be and enjoyable to work with. They answered all questions and the scope of work they performed on our older VW made it drive like new again. We have been working with them for over 10 years and have never been disappointed. More
by Sally P
Employees Worked With
Helpful September 08, 2022
They were very accommodating to my needs! they brought me a loaner when I need them to fix the seatbelt that was put in wrong! I was very pleased with them! they brought me a loaner when I need them to fix the seatbelt that was put in wrong! I was very pleased with them! More
by Sandra pingel
Employees Worked With
Joshua mcelwain
July 13, 2022
I received prompt service, with all manor of courtesy. I will look to them when I replace my current vehicle. I will look to them when I replace my current vehicle. More
by dgoff1951
June 29, 2022
Excellent customer service, always friendly and efficient. Competitive pricing. Waiting room has good coffee drinks! efficient. Competitive pricing. Waiting room has good coffee drinks! More
by skunked35
Employees Worked With
October 02, 2021
Greg, my Service Manager, worked patiently over a three week period to get my navigation fixed. He was always courteous. I felt respected. week period to get my navigation fixed. He was always courteous. I felt respected. More
by David in Salem
Employees Worked With
April 14, 2021
I'm very satisfied with the professionalism and willingness to go the extra way to answer my questions. Every time I called the service department they always responded respectfully. I will defin willingness to go the extra way to answer my questions. Every time I called the service department they always responded respectfully. I will definitely would recommend VW of Salem to everyone I know and I will be returning again when needed. More
by JohnW.
March 16, 2021
They were wonderful to work with while my car was in getting repairs done. The “texting” was very convenient. They were very prompt to reply if I had questions. getting repairs done. The “texting” was very convenient. They were very prompt to reply if I had questions. More
by Amy
Employees Worked With
Joshua
December 30, 2020
Gregg is absolutely phenomenal. He greets me on a first name basis (even more impressive when everyone is wearing masks) and goes out of his way to deliver personal, fast, and customer-friendly service eve name basis (even more impressive when everyone is wearing masks) and goes out of his way to deliver personal, fast, and customer-friendly service every single time. Gregg is a model example of the long lost art of "customer first" service. I will bring my car to VW of Salem every time for service as long as Gregg works there. More
by Galen H
Employees Worked With
May 07, 2020
Recall on 2019 Atlas very professional staff. and friendly. Work was done on a timely basis . Greg and Joe have always been great to work with . It makes for relaxed tim very professional staff. and friendly. Work was done on a timely basis . Greg and Joe have always been great to work with . It makes for relaxed time when I have gone in there. More
by ritch
Employees Worked With
