Ford Thansmission problem correction. - HIFROMSPC
I was treated with respect and Ben did an excellent job communication to me on the issue. I have always had a good experience at Harbin. Please keep up the good work, I was a Manager for 38 years and I know how important customer satisfaction is !!
It was awesome .. - MRS. GAUNTT
My salesmen rock down to earth professional an i would recommend anyone go see Wallace... He will give you a real good experience of making a good choice.
Mixed emotions. - Tammie Franz
Will recommend with reservations of competence of service department and this is why.
My husband and I purchased a 2015 Chrysler Town & Country from Chuck Stevens Ford. While we are very impressed with their forever warranty, we aren't happy with certain things that happened the day of purchase. We decided on a vehicle on a Saturday. We went through the purchase process while they "detailed" the vehicle". Upon completion of paperwork, my husband had to leave for an appointment. I waited for the van. When we test drove the van, the driver's rear tire was very low on pressure, (15psi). I mentioned this and the sales rep said it would be taken care of. He also had to run down to the local gas station to get gas. When I started to drive off the lot, the tire still showed 15psi of air pressure. The gas gauge was a hair above empty and the auto detailing was a joke. When I asked the salesman, he said, "I didn't have much cash so I could only get a little bit of gas and had no money for air". My husband was completely blown away that they allowed a lady to leave with not much more than a flat tire, and they didn't have money for it? They have 4 or 5 dealerships in a mile span and there was no one to access an air compressor at any of the locations. Kind of a safety issue.
Second issue, the day after purchasing the vehicle the passenger side door latching mechanism was acting up. I called the following Monday and they assured me they would take care of it. Prior to leaving the next week on vacation, I took the van in to have the tire fixed and the door serviced. They couldn't fix the door, as they said they didn't have the expertise that the Chrysler service department had. They fixed the tire....if you want to call it that. They plugged it and the plug came out 1 1/2 weeks later. I ended up taking it to a local tire repair business and he showed me the where it had been plugged. The tire repairman patched the tire the correct way.
The door has continually got worse....it comes ajar while driving down the road. Seriously a safety hazard. When I talked to our salesman, he said that since we didn't buy the bumper to bumper warranty we were responsible for full charges of getting the door fixed. I understand they can't be responsible for every issue forever, however, I brought the door to their attention the monday after we purchased it on saturday. I firmly believe they should repair the vehicle! Neither here nor there. My husband said that since they would not make it right, we would take it to our HONEST mechanic to have it fixed. His confidence in their service department is lacking. His statement to me, "if they can't fix a tire, what makes you think they can fix a door latching mechanism"? Point taken.
So....my review is 2 stars in stead of 1 simply because we are confident in the actual owner, Chuck Stevens, and if he was aware of the issues, we feel like he would take care of them. He is on medical leave so we aren't able to be in contact with him. Also, the forever warranty on used cars is awesome. It covers the engine, transmission, bearings....power train. That, you can't find at any other used car dealership. We feel their vehicles are very fair in price.
It's too bad they didn't fix the tire correctly and the door. I would have given them 5 stars, had they satisfied me.
Jerome and David are amazing! - Sharon forman
I recent had the pleasure of working with Jerome Edwards and David Hudson in the purchase of my new Ford Flex from town and country ford. From the initial greeting to the goodbye I cannot say enough good about my experience. They were busy this day and not once did I feel that I was not their priority. Equally as much a pleasure working with Tawnya regarding financing and paperwork. Rock star team keep doing what you do.
This was the best car buying experience - Pierce Garrison
The service was excellent and could now have been better. The salesman Rocky Stemen, the owner Matt Miles and the finance manager Becky Pritchett were all very professional. I will never buy another vehicle anywhere else. Thanks again for the fantastic service.
Courtesy Military Auto Service 2016 Warrior Mustang - Warrior
I'd like to thank Jim Skinner Ford and Charlie Martin for the excellent support and collaboration with the Military Auto Service. This very special vehicle was delivered to Jim Skinner Ford and they treated me and the car in a very special way. We are grateful for Jim Skinner Ford's support to the United States Military. We are thankful for the alliance that Jim Skinner and the Military Auto Service have in supporting our active overseas military servicemen and women.
Thank you again,
Purchase of A New Car - CLT
I just purchased a Lincoln MKS from King Ford Dealership. I was very pleased with the service of everyone that I dealt with. David Breedlove was the salesman that assisted me through this process. He was very kind and very knowledgeable of the vehicles that I looked at and test drove..
I would certainly recommend this dealership to anyone that is looking to purchase a new or used vehicle.
a breath of fresh air - bbowers3
These people are the real deal!!!!! They were able to get me in with a full schedule on a Friday after lunch and get the Ford F-150 back to me before the end of the day.they fixed it fast and fixed it right the first time....... They also were able to do better than their initial quote,..... which is always nice...... I will recommend thesr guys to my friends and family!
Service Department is 5 stars! - Cfallin
The service department is always so kind and helpful. They have fast service and are always personable. I never dread the service experience as I have at other places.
Denise - Aunt Chele
Denise was very nice, helpful, and well-manered. It was a pleasure buying a vehicle from her. If I am need of a vehicle again, I would go see her first.
It couldn't have been easier - Charles73151
The buying process at Long-Lewis couldn't have been easier. I got a fair offer for the car I was trading in. The vehicle I wanted was not available in the color I wanted- salesman Ethan Holt found one and had it on hand in a short amount of time. Credit Manager Jeff Peck made the loan application simple and easy. I have bought several vehicles from Long-Lewis and I will buy more in the future.
Good Experience - PensacolaBuyer
Friendly, knowledgeable staff. The salesman, Dennis Finn, answered all my questions and spent significant time showing me the vehicle and going through it's options. I first looked at the vehicle I was interested in on the internet where the dealership had a good write up and lots of pictures posted.
I came over from a neighboring city because the dealership had what I wanted. I bought a quality used vehicle (Chevy Traverse) at a reasonable price. It was a good experience and I would deal with Moyer Ford again.
Excellant truck buying experience - DoubleM
I tried to get another dealer to order one of the new 2017 super duties for me but was not successful.
I was told it would be December before they could get the one I liked.
James Hankins with Mullinax was able to find the truck I wanted and get it to me within 3 days starting on a Saturday. No high pressure sales and he gave me a great deal on my trade in.
My best ever car buying experience.!!!!!!.
2007 mustang gt - William Frost
I was looking for a mustang gt found online dusty Strickland got me in the car would go through them again thanks a lots s
More than satisfied! - tbzlftychil
I am thoroughly excited happy and satisfied with my recent vehicle purchase. I bought a 2015 Ford Mustang V6. My dealer Kyle was awesome and continues to stay in contact with me to help out with any concerns I may have. I bought and traded in my last car at Sunny King and if I ever decide to trade this one in then I will go back! #Awesome
Best Car Deal Ever !!! - Lincoln Lady
Best Car Deal Ever !!!. I drove from Montgomery, AL. to buy my car. Go See Dewayne Kennedy. They are all so courteous and professional at Bondy's FORD. I saw my car on-line, applied for credit at Bondys' website, and had most of my paperwork done before I showed up for my purchase. I was in and out of the dealership under 45 minutes. I will certainly recommend them to everyone and will buy my next car there too. They treat you like your are special and like you want to be treated.
Thank you, Lydia Porter, Montgomery, Alabama 11/04/2016
Phenomenal ! - Mica Taylor
Mike Braswell was fantastic! Super nice and wasn't overbearing at all, he was very polite and worked hard to get us into the truck we wanted. Will definitely be using him next time we decide to purchase a vehicle from there.
Searching for second vehicle - mommydanford
I had multiple sales reps meet with me on the lot to ask if I needed help. All sales reps were very friendly and no one really pressured me at all.
Great service, Great people, Great cars - Brilstern
I bought by 2016 Fusion with Lynn Layton, and I haven't had a better experience. It took me only a few hours (5th car purchase and the last 4 were over 4 hours elsewhere) and they explained every step of the way. Even finance and the managers were super helpful and made sure I got a great deal. If you want a Ford in the Huntsville greater area, shop Lynn Layton!
The salseman was helpfull not pushy and very personable. - JMPENNINGTON
When I bought the car, one of the extras i liked was the active backup lines. this was a major sale point to me. When I re-synced the system the active lines went away. Both dealers said that this vin did not come with the active backup lines. and I could not get them without a $2000 dollar upgrade. How were thy there in the first place? Apparently the required hardware and electronics are there. What would it take to install the active backup lines, again. Keep in mind within 6 months some one is going to crack the system. Ford should be making the profit on the active backup lines upgrade. again the hardware is there and functions I used it for 3 days before I reset the system. I am in essence being told that I have lied about the situation. This does not bode well customer relationship. the Salesman Bill was great!
Excellent service and the best deal. Highly recommended deal - Fred. W.
We were in the area and passed through the lot of the dealership to look at a vehicle. Mr. Wynn Pierce came out to meet us and said he would be glad to show us around. We took one of his cards and left because we were in a hurry. A few days later we went back and Mr. Pierce showed us several of the Transit Connect vans we were interested in. We were not dead set on buying a new van but Mr. Pierce made us a great deal, 2,000.00 less than the closet competitor. The Transit Connect van is a excellent vehicle with luxury car like front and heavy duty cargo space in the back. To top it off, six weeks after our purchase, Mr. Pierce sent us a rebate check we had no idea we were entitled to. If you are looking for a Transit Connect at the lowest possible price, see Mr. Wynn Pierce at Sandy Sansing Ford Lincoln in Daphne.
Service of my F250 super duty. - Andrewl813
I have been to Ed Sherling a few times and the guys in the service department went above and beyond to accommodate me. They have worked with me on the price of the service, they have done an oil change without an appointment. I was on my way to fish a tournament and got a nail in my tire, and the service rep went in the back and plugged my tire so I could get on the road. I have had multiple problems with a big named service company and they have tried to ruin my truck. I will not go back to anyone else except Ed Sherling. Also, the guys who work in the parts department are awesome too. They have gone above and beyond to find the right parts when I have needed them. They are also going to order my lift, tires and wheels for my truck. I recommend you get to know the employees at Ed Sherling Ford and let them get to know you. Ms. Sherling called me tonight and asked me about my experience at her dealership. I told her that I will not be taking my truck to anyone else while I am in Enterprise. She asked me to tell her if I ever have anything negative to say, I told her that I would. I believe if you want good service, you need to get out and introduce yourself and deal with people face to face. Just for calling me, Ms. Sherling will have my business and you should give them a fair shot at earning yours.
Awful experience - Dawn Bates
We waited an hour for someone to help us. Then when someone finally came out to talk to us we were told they do not negotiate process at all even for cash money. So we went somewhere else and spent even more than we werected going to spend. That's what happenshe when you provide crappy customer service. I will never be back and will never ever recommend.
Very Disappointed. - Sherrie
Jeep giving all kinds of codes,then radio would go off, clock would go back to 12:00, then engine would shut off but not always. Happen over and over. Took it in they pulled the codes and when I ask what they were. They said old codes. They cleaned battery cables and tighten then up. Drove it 20 miles nothing. Told me couldn't find anything wrong. Husband drove it same thing. I put it back on my mail route. Started back coding. I do have to say in the past they have been good to me. But it seems like they have lost some really good people that worked their. They also need to upgrade the mechanics equipment bad. They are so far behind other dealerships. Just seems like to me they should have known what was wrong with my Jeep. It's still giving codes and still not fixed. But that is my work vehicle and I can't take off for days at a time for them to fix it. They never have parts sometimes they even get the wrong part in and that cost me another days pay. They also need to train more than on Chysler person to work on Chysler products. That would help so much.
stay away - bait and switch - stay away - TroyG
Disregard my star rating, I only gave them one star because it wont let me submit with zero.
My wife and I went to buy a used car based on them having about 10 advertised in our price range. When we arrived we were informed that they had none of the advertised and only had vehicles twice as expensive ur more. The vehicles they said they didn't have were still advertised weeks later. This is the very definition of bait and switch. Stay away from these crooks!
Stay away. - Vldm
Customer service on this dealership service center is NON existent. Being in Birmingham on business trip my brand new Ford Explorer 2016 with 8,600 miles on it stalled in the middle of the traffic. Likely nobody rear ended me and I escaped unharmed. It was real life threatening situation. Turned out Electronic Trottle Body broke down. Repair time to replace it is about 30 minutes. This is common problem for most of Ford cars and it's unbelievable that they sell cars that are really DANGEROUS to drive. Just read the reviews. No recall for this problem is issued by Ford. Car was towed to the nearest Ford location Adamson Ford. It all happened in Thursday around noon. Ford haven't offered any loaner car or arranged rental even when I asked for it. I explained that I'm in Birmingham on business trip and had to leave on Saturday morning. They promised to call me and update on the status of repair. They never did. I had to call them Friday three times and asked and begged to fix my car so I could drive it home. Service advisor Bradley Evans acted like he doesn't give a xxxx about me and my problem. He told me that is the earliest they could even take a look on my car is Monday next week but he wasn't sure they will. I had to drive rental car home and eventually drive back 300 miles to Birmingham to pick up my car when it is finally fixed. Buy Ford car or service it on Adamson Ford dealership service center only if you are into some sort of S&M and like to be treated like dirt.
Terrible service - Franciscobir
Bought a brand new car and the battery died after 1 year, they replaced it because it was under warranty however the new battery died again after 18 months but my mileage was 600 miles over the warranty so they charged me to put a new battery. I don't understand does their batteries have their own warranty. They said no they don't. So why does ford put such a terrible brand of batteries on their cars? I will never buy from long Lewis ford.
Never again!! - Louis Carson
Bought a new 2016 Ford Fusion. Not once did I ever get call thanking us for buying a car from them. We have not gotten any offers for us doing our service work their as well. Stay!! We feel once the sale is made they don't really care if they see you again.
This is a letter of complaint about service on my truck - lash12
This is a letter of complaint about service on my truck, 1999 Ford Ranger XLT, 4cyl 2.5 , 5 speed manual transmission.
I took my Ranger to Collier Ford in Wetumpka AL. on March 7, 2014 to have the valve cover gasket, power steering pump, serpentine drive belt and sparks plugs changed. My truck was idling fine when I took it to them. When I picked my truck up it was idling very high, although it would idle down very slowly. I called Collier Ford and they said to bring it back. I took the truck back. They said they had cleaned the Throttle body while they had it off changing the vale cover gasket. Collier’s Tech checked my truck and said it had to be the IAC valve. I had to come back the next day because they did not have one in stock. The next day the Tech put a new IAC vale on but it was not a Ford part. My truck idled higher than it did when I brought it back to them. The Tech said they had this problem in the Past, so they ordered a Ford IAC valve. When the valve came in I took my truck back and the Tech put the Ford IAC valve on this slowed the idle down to where it was when I brought it back to them because of the idle.
The Service Manager drove the truck with me and agreed it was not right. I left my truck with then for two days. When I picked my truck up this time it was still idling high. The Service Manager said they had flashed the computer and I would need to drive it about 500 miles to reset it. I drove the 500 plus miles, however, when going down the road at 55 mph and let off the accelerator and push in the clutch it would take 10 seconds for the truck to idle down. Now that could be a big problem in heavy traffic. After the 500 plus miles the truck is still idling high. I took the truck back to Collier Ford. The service Manager told me this all he could do. I argued with him and he finally told me if I could find something wrong he would pay to have it fix. I took my truck to Wetumpka Tire where it was checked out by their two best Techs. Their diagnostic was it was the throttle body or the ECM. They told me to take my truck to another Ford Dealership. I took my truck to Gilmore Ford in Prattville AL. Gilmore’s Tech checked my truck and said it was the throttle cable so they ordered one and it came in and was changed a few days later. This did not fix the problem. Gilmore’s Tech flashed the ECM again. I picked up my truck and it was still idled high. The Tech said I would need to drive it 40 cycles for the computer to reset. About a month later I took the truck back to Gilmore Ford it is still idling high. The Tech said the only other possibly was the throttle body itself. I found one new throttle body at a Ford Dealership in TN. I order it myself and paid for it. Gilmore Ford installed it for me. They gave me the old part and showed me where it was damaged when cleaned. The problem was solved. My truck idles like it did before the work was done at Collier Ford. Thanks to Derick at Gilmore Ford. My truck was fixed June 6, 2014. It liked one day being three months to get my truck fixed.
I talked to the Service Manager Scott and Kim Collier Maddox at Collier Ford and asked to be reimbursed for the cost of the throttle body only
Dreamcar2011 - Dodgegirl15
I purchased a vehicle from here September 19,2015. I had spoken with a sales rep Jackie Banks. For hours throughout that day which was a Friday he called me to varify information an for me to email and fax him everything that he needed. Upon my arrival after work NOTHING was together, I waited almost 2 hours to see the car in question. It was close to 9pm before I left an still no paperwork was done. I had agreed to get the car I looked at an they allowed me to test drive it home an bring it back the very next day at my appointed time. Once I arrived it took almost an hour for him to see me. The finance manager must have thought that by me being a woman I was completely ignorant and tried to give me extremely high interest rates! I did my homework prior to contacting them about the car in question an had visited other dealerships. It was literally a flat out war between us an when my fiancé would jump in with his opinion the finance manager would rudely interrupt him an say that his name wouldn't be on the car so it needed to be only me speaking with him. HOW RUDE! So I got the car anyway, 2011 Dodge nitro. It has now been a year since I purchased it an we have replaced the alternator, a starter, a hose, timing belt, radiator an now have to get a flywheel!!! I have never had to do so much to a car in one year!!! The service here sucks, you can't even get anyone on the line in the service department. Now I'm looking for a great mechanic to fix my car because I refuse to continue to try getting in touch with Strivers to fix it. I love my car but for a car with less than 75k miles it should not have this much trouble!!!!