Don't pay to have it washed. - talonak33
I always feel as if I am being treated ok, but when I pay extra to have my car washed for my wedding and come to pick it up and it still has little dead bugs all over the front and side mirrors, dirt under the handles and was obviously not washed, it really hurts my feelings, so I ask to have the money credited to my name and I'll go wash it myself, even if I'm not physically able to to so.
Top Reviewed Specialists At This Dealership
Blessed New Owner of 2017 Dodge Charger!!! - Blessed Owner of 2017 Dodge Charger!!!
To make a long story short, I was having no luck in finding a good deal on a new 2017 Dodge Charger in my hometown. To say that I was discouraged would be an understatement. I just happened to see a beautiful white 2017 Dodge Charger online at Tallassee Automotive. When I called Tallassee Automotive, the secretary said that Eric (Gill) was with a customer, but he would call me back. It wasn't ten minutes later that Eric (Gill) called me back, and he was so kind to offer me a great deal on a 2017 Dodge Charger over the phone. Since I had almost given up on purchasing a 2017 Dodge Charger at a good price, I was beyond excited!!!
The next day my family and I traveled 4 hours to Tallassee, Alabama, and Eric (Gill) stayed after hours to allow us to look at and purchase the 2017 Dodge Charger. Eric was so kind to my family and me. Before we picked up our Charger, Eric was so kind to have our windows tinted too. With the tinted windows, our white 2017 Dodge Charger looked spectacular!!! I wish you could see it!!!
We have now had our 2017 Dodge Charger for a week and a half, and we have almost 1000 miles on it! It has been in Destin Beach and all over the place! It is a gorgeous car, and we have never had a car run this beautifully! My family and I are so very, very happy with our purchase!
We are so grateful to Eric Gill and Tallassee Automotive for providing such a beautiful car with such awesome customer service! Eric (Gill) went the extra mile to serve my family and me, and I want him to know how much we love our Charger....and how much we appreciated his kindness to our family! If I had any extra money, I would go right back to Tallassee Automotive and buy one more Dodge Charger!
Yes, we love the Dodge Charger that much!
Thank you, Eric Gill, and Tallassee Automotive for making my family and me so happy! We are thankful and blessed! The 2017 Dodge Charger will help make a lot of new, wonderful memories for my family!
What a gorgeous car!!! Thank you so much for everything, Eric, and Tallahassee Automotive!!!
Great Buying Experience - Dgarrison66
Adam was great to work with and helped us enjoy a very easy and low pressure buying experience. I had actually bought my last 2 Ford vehicles at other dealers (after buying my previous 2 at Woody Anderson) and Adam was easy to work with and won our business back at Woody Anderson. We also worked with Tony in Adam's absence during one of our visits and he was just as good to work with.
Mixed emotions. - Tammie Franz
Will recommend with reservations of competence of service department and this is why.
My husband and I purchased a 2015 Chrysler Town & Country from Chuck Stevens Ford. While we are very impressed with their forever warranty, we aren't happy with certain things that happened the day of purchase. We decided on a vehicle on a Saturday. We went through the purchase process while they "detailed" the vehicle". Upon completion of paperwork, my husband had to leave for an appointment. I waited for the van. When we test drove the van, the driver's rear tire was very low on pressure, (15psi). I mentioned this and the sales rep said it would be taken care of. He also had to run down to the local gas station to get gas. When I started to drive off the lot, the tire still showed 15psi of air pressure. The gas gauge was a hair above empty and the auto detailing was a joke. When I asked the salesman, he said, "I didn't have much cash so I could only get a little bit of gas and had no money for air". My husband was completely blown away that they allowed a lady to leave with not much more than a flat tire, and they didn't have money for it? They have 4 or 5 dealerships in a mile span and there was no one to access an air compressor at any of the locations. Kind of a safety issue.
Second issue, the day after purchasing the vehicle the passenger side door latching mechanism was acting up. I called the following Monday and they assured me they would take care of it. Prior to leaving the next week on vacation, I took the van in to have the tire fixed and the door serviced. They couldn't fix the door, as they said they didn't have the expertise that the Chrysler service department had. They fixed the tire....if you want to call it that. They plugged it and the plug came out 1 1/2 weeks later. I ended up taking it to a local tire repair business and he showed me the where it had been plugged. The tire repairman patched the tire the correct way.
The door has continually got worse....it comes ajar while driving down the road. Seriously a safety hazard. When I talked to our salesman, he said that since we didn't buy the bumper to bumper warranty we were responsible for full charges of getting the door fixed. I understand they can't be responsible for every issue forever, however, I brought the door to their attention the monday after we purchased it on saturday. I firmly believe they should repair the vehicle! Neither here nor there. My husband said that since they would not make it right, we would take it to our HONEST mechanic to have it fixed. His confidence in their service department is lacking. His statement to me, "if they can't fix a tire, what makes you think they can fix a door latching mechanism"? Point taken.
So....my review is 2 stars in stead of 1 simply because we are confident in the actual owner, Chuck Stevens, and if he was aware of the issues, we feel like he would take care of them. He is on medical leave so we aren't able to be in contact with him. Also, the forever warranty on used cars is awesome. It covers the engine, transmission, bearings....power train. That, you can't find at any other used car dealership. We feel their vehicles are very fair in price.
It's too bad they didn't fix the tire correctly and the door. I would have given them 5 stars, had they satisfied me.
Service and body work - Fusionowner
I bought my car from the Florence location, and there were two clips on my front bumper that needed to be replaced. The team at long Lewis was so nice and friendly to do business with. Never once did I fell like I was an inconvenience like at other dealerships when you bring an issue to them.
Best truck buying experience you can have - Mark Yeager
The best truck buying experience I ever had. The sales staff was great they went above and beyond to fill all of me and my wife's needs.If you looking for a new car or truck this is the place to go.
Outstanding Customer Service - PVinson
This car dealership went above and beyond to make sure my needs were met and made my experience phenomenal! I would definitely recommend this dealership for all of your needs.
Courtesy Military Auto Service 2016 Warrior Mustang - Warrior
I'd like to thank Jim Skinner Ford and Charlie Martin for the excellent support and collaboration with the Military Auto Service. This very special vehicle was delivered to Jim Skinner Ford and they treated me and the car in a very special way. We are grateful for Jim Skinner Ford's support to the United States Military. We are thankful for the alliance that Jim Skinner and the Military Auto Service have in supporting our active overseas military servicemen and women.
Thank you again,
Excellent Service - Caitlin1
Excellent experience! Love this dealership! Had a great experience with John. I got the exact car I wanted and he made it an easy process.
Great Experience - trevorembry
Bought a Mustang and Edge from this dealership, easy process and no stress. Very friendly employees. Would highly recommend this dealership if you want a hassle free sale.
EASY TO WORK WITH - CANDY@1234
AMANDA IS THE ONE I dealt with and she was great!
I UNDERSTOOD EVERYTHING SHE TOLD ME. SHE ALSO EXPLAIN ALL THE DETAILS OF THE CAR.
SHE WENT OUT OF HER WAY TOO MAKE THE PROCESS EASY FOR ME.
Denise - Aunt Chele
Denise was very nice, helpful, and well-manered. It was a pleasure buying a vehicle from her. If I am need of a vehicle again, I would go see her first.
Good Experience - PensacolaBuyer
Friendly, knowledgeable staff. The salesman, Dennis Finn, answered all my questions and spent significant time showing me the vehicle and going through it's options. I first looked at the vehicle I was interested in on the internet where the dealership had a good write up and lots of pictures posted.
I came over from a neighboring city because the dealership had what I wanted. I bought a quality used vehicle (Chevy Traverse) at a reasonable price. It was a good experience and I would deal with Moyer Ford again.
Very Happy so far, very responsible no pressure. - jackfish28
Another Ford dealer I know who I have purchased 3 prior vesicle from actually admitted that Mullinax is outselling them 3 to 1 and there is obviously a reason. They are easy to deal with. They have upfront pricing which I was not used too as I bargain for a living and typically don't like to pay even 500 dollars over invoice. But I was satisfied as the car was a good price and it was easiest car purchase I have ever had. Whole process took 30 minutes.
Jarus Rawals always helps us any way he can . - Catwoman4
Steve Smith & Juarus Rawls always make sure things are taken care of when servicing or purchasing a vehicle. I have had someone to bring me home or to work when needed.
Great Assistance, Help and Service - J Burg
In the purchase of a new vehicle I was helped tremendously in finding this dream. It was an experience that was carried out professionally which all matters concerned were made clear in understanding.
Great customer service! - TiffanyMcK
This was by far one of the best car buying experiences I've had! Chad helped me out in making the decision to make a purchase and Sal was great with the financing! Awesome, friendly staff! Would recommend to anyone!
Got the truck I was searching for... - Bruce Parmele
Clinton Collins treated us great. The wife and I had been looking for a truck of a particular color and features. Boy did we find it. I was surprised that I was able to leave with the truck I wanted on the same day considering it was after 5pm when the paperwork was completed. Clinton also made sure that a couple minor items would be addressed after the sale. I did have a slight issue with the trade-in value of my old truck, but they had actually let me trade it in sight unseen, just my word and pictures from my phone. I guess everybody wants more for their trade-ins, right? Nonetheless, I am happy with my new truck.
Great! 👍!!! - Cfwsr
They took very good care of me my vehicle and my concerns.Everyone there seemed to love their job! A God Send! Best Ford dealership I've ever been to! Thanks everyone!
Great Experience - dthomas22324
I recently purchased a a Ford Mustang from this dealership the service I received was outstanding. My sales person Austin Craig was great he went above and beyond to make sure I got the best service and a great price even his wife was a great help and was very encouraging when I thought I couldn't get financed. I would recommend this dalrship to any body. So if you re looking for a great car at a great price go see Austin Craig.
Best experience! - nowthatimetu
Best experience with buying a car twice in 3 months! Bought a car in September and had a wonderful experience. Quick easy. Husband wrecked new vehicle so we went back to get the same car and we located one nearby to get transferred to us. It fell through due to the other dealership in D'iberville who lied to us etc. (whole other review for those folks!). Anyhow same day, Chris Farber and the team at Sandy Sansing found me a better vehicle and made it happen! I am sooo happy! Ralph in finance dept is amazing. Straightforward and true people all around. Was driving home the same day my original deal was messed up and in a better car! Had balloons 🎈 on my new car when I got there and we released them upon leaving... Was an experience versus a chore. Great Job to all there. Chris Farber went above and beyond ! Thank you!
The salseman was helpfull not pushy and very personable. - JMPENNINGTON
When I bought the car, one of the extras i liked was the active backup lines. this was a major sale point to me. When I re-synced the system the active lines went away. Both dealers said that this vin did not come with the active backup lines. and I could not get them without a $2000 dollar upgrade. How were thy there in the first place? Apparently the required hardware and electronics are there. What would it take to install the active backup lines, again. Keep in mind within 6 months some one is going to crack the system. Ford should be making the profit on the active backup lines upgrade. again the hardware is there and functions I used it for 3 days before I reset the system. I am in essence being told that I have lied about the situation. This does not bode well customer relationship. the Salesman Bill was great!
Service of my F250 super duty. - Andrewl813
I have been to Ed Sherling a few times and the guys in the service department went above and beyond to accommodate me. They have worked with me on the price of the service, they have done an oil change without an appointment. I was on my way to fish a tournament and got a nail in my tire, and the service rep went in the back and plugged my tire so I could get on the road. I have had multiple problems with a big named service company and they have tried to ruin my truck. I will not go back to anyone else except Ed Sherling. Also, the guys who work in the parts department are awesome too. They have gone above and beyond to find the right parts when I have needed them. They are also going to order my lift, tires and wheels for my truck. I recommend you get to know the employees at Ed Sherling Ford and let them get to know you. Ms. Sherling called me tonight and asked me about my experience at her dealership. I told her that I will not be taking my truck to anyone else while I am in Enterprise. She asked me to tell her if I ever have anything negative to say, I told her that I would. I believe if you want good service, you need to get out and introduce yourself and deal with people face to face. Just for calling me, Ms. Sherling will have my business and you should give them a fair shot at earning yours.
Very Disappointed. - Sherrie
Jeep giving all kinds of codes,then radio would go off, clock would go back to 12:00, then engine would shut off but not always. Happen over and over. Took it in they pulled the codes and when I ask what they were. They said old codes. They cleaned battery cables and tighten then up. Drove it 20 miles nothing. Told me couldn't find anything wrong. Husband drove it same thing. I put it back on my mail route. Started back coding. I do have to say in the past they have been good to me. But it seems like they have lost some really good people that worked their. They also need to upgrade the mechanics equipment bad. They are so far behind other dealerships. Just seems like to me they should have known what was wrong with my Jeep. It's still giving codes and still not fixed. But that is my work vehicle and I can't take off for days at a time for them to fix it. They never have parts sometimes they even get the wrong part in and that cost me another days pay. They also need to train more than on Chysler person to work on Chysler products. That would help so much.
Bad business - Abril47
My mom bought a bdlrand new car in 2013 and it's been givin her problems since well in may the headgasket blew and when I got it out the shop I took it to get my oil changed and from arrival I was told I had a oil leak and now they givin me a hard time anybody know any suggestions to resolving my concern please help!!
David Rusk in service is awesome! - bgoxley
My F150 oil light was coming on and off. I was in Auburn visiting my college students. I made a unexpected stop by Automation Auburn to the service department to get it checked out. David from the start asked the issue and immediately came out and looked at my truck. He was very nice and caring and got my truck into service within 15 minutes. He kept me informed and even offered us lunch. He made our near tragedy into a delightful visit. Thanks David!
no good - mocha951
Had a good trade in nothing wrong they paid off the car so they say! but added payment to the new car this is not a good deal found out while signing paper work
Best Car Dealership in Montgomery AL - Kimberly Nelson
I love Stivers Ford this is my second time getting a car from you all Great People Very helpful and friendly wouldn't go nowhere else for a car Thanks Kimberly Nelson .
Very Unprofessional - Cargirl
There were two salesmen outside today and not one person asked to assist me. I walked around for about 15 minutes and they both watched me as I looked around. I was looking to buy a car today but they've lost my service. I would never recommend anyone to come here.
no one in charge - ford123
The dealership has changed ownership several times in recent years. The current line up is HORRIBLE! The service manager in particular. He insulted my wife and lied about the work he did to my vehicle. My brand new vehicle, I'd only had for six months was requiring repairs. Based on what I've seen I would not buy or have anything serviced from these people they are incompetent and rude. Makes me regret buying a having traded a Hyundai for a Ford.