Good car buying experiance - LNMAC
Jerome Edwards had been helping me with a 2015 GT convertible for at least two months. He showed extraordinary patience as I test drove the car probably three separate times. I also spoke with the Used Car Manager, Billy Sain, several times. When I finally decided to purchase the Mustang, Jerome and Billy made it as smooth as a car buying process could be. Jerome is a VERY knowledgeable Ford salesman, and Billy was very easy to work with. I highly recommend this dealership, and, in particular, these two gentlemen. I'm very satisfied with the entire process.
Larry N. McCarty
Best Experience - JIMPYLESR
I have purchased several vehicles from Harbin, via Mark Warren. Mark is very knowleable, courteous,
and patient. Does not attempt to "upgrade" your choice always remembers I am the customer and
attempts to meet my wishes' I am 72 years old and have bought a lot of cars in my lifetime and by
far Mark is the best I've ever dealt with.
My new 2016 Dodge Ram - Ram
I was met by the most professional salesperson in my 52 years of buying vehicles. Very knowledgeable and up to date on trucks. I live in Montgomery, about 25 miles from this dealership. I had heard a lot of good things about the dealership and it's employees, I was never more pleased on my trip to Tallassee Automotive and plan to return next year to purchase a 2018 Dodge Ram.
Mixed emotions. - Tammie Franz
Will recommend with reservations of competence of service department and this is why.
My husband and I purchased a 2015 Chrysler Town & Country from Chuck Stevens Ford. While we are very impressed with their forever warranty, we aren't happy with certain things that happened the day of purchase. We decided on a vehicle on a Saturday. We went through the purchase process while they "detailed" the vehicle". Upon completion of paperwork, my husband had to leave for an appointment. I waited for the van. When we test drove the van, the driver's rear tire was very low on pressure, (15psi). I mentioned this and the sales rep said it would be taken care of. He also had to run down to the local gas station to get gas. When I started to drive off the lot, the tire still showed 15psi of air pressure. The gas gauge was a hair above empty and the auto detailing was a joke. When I asked the salesman, he said, "I didn't have much cash so I could only get a little bit of gas and had no money for air". My husband was completely blown away that they allowed a lady to leave with not much more than a flat tire, and they didn't have money for it? They have 4 or 5 dealerships in a mile span and there was no one to access an air compressor at any of the locations. Kind of a safety issue.
Second issue, the day after purchasing the vehicle the passenger side door latching mechanism was acting up. I called the following Monday and they assured me they would take care of it. Prior to leaving the next week on vacation, I took the van in to have the tire fixed and the door serviced. They couldn't fix the door, as they said they didn't have the expertise that the Chrysler service department had. They fixed the tire....if you want to call it that. They plugged it and the plug came out 1 1/2 weeks later. I ended up taking it to a local tire repair business and he showed me the where it had been plugged. The tire repairman patched the tire the correct way.
The door has continually got worse....it comes ajar while driving down the road. Seriously a safety hazard. When I talked to our salesman, he said that since we didn't buy the bumper to bumper warranty we were responsible for full charges of getting the door fixed. I understand they can't be responsible for every issue forever, however, I brought the door to their attention the monday after we purchased it on saturday. I firmly believe they should repair the vehicle! Neither here nor there. My husband said that since they would not make it right, we would take it to our HONEST mechanic to have it fixed. His confidence in their service department is lacking. His statement to me, "if they can't fix a tire, what makes you think they can fix a door latching mechanism"? Point taken.
So....my review is 2 stars in stead of 1 simply because we are confident in the actual owner, Chuck Stevens, and if he was aware of the issues, we feel like he would take care of them. He is on medical leave so we aren't able to be in contact with him. Also, the forever warranty on used cars is awesome. It covers the engine, transmission, bearings....power train. That, you can't find at any other used car dealership. We feel their vehicles are very fair in price.
It's too bad they didn't fix the tire correctly and the door. I would have given them 5 stars, had they satisfied me.
I was looking for good deal on a low mileage truck - Russty
We just purchased a F-150 4X4 2014 truck from Buster miles Ford. Everyone was really nice and helpful. Thumbs up to Matt, Rocky, Leslie. Mim and Becky. They are great people to do business with. BTW if you look on the internet you will find autos for sale at Buster Miles are very competitively priced! They also were very fair on my trade in. I live 3 hours from them and it was very much worth the drive.
Courtesy Military Auto Service 2016 Warrior Mustang - Warrior
I'd like to thank Jim Skinner Ford and Charlie Martin for the excellent support and collaboration with the Military Auto Service. This very special vehicle was delivered to Jim Skinner Ford and they treated me and the car in a very special way. We are grateful for Jim Skinner Ford's support to the United States Military. We are thankful for the alliance that Jim Skinner and the Military Auto Service have in supporting our active overseas military servicemen and women.
Thank you again,
Purchase of A New Car - CLT
I just purchased a Lincoln MKS from King Ford Dealership. I was very pleased with the service of everyone that I dealt with. David Breedlove was the salesman that assisted me through this process. He was very kind and very knowledgeable of the vehicles that I looked at and test drove..
I would certainly recommend this dealership to anyone that is looking to purchase a new or used vehicle.
a breath of fresh air - bbowers3
These people are the real deal!!!!! They were able to get me in with a full schedule on a Friday after lunch and get the Ford F-150 back to me before the end of the day.they fixed it fast and fixed it right the first time....... They also were able to do better than their initial quote,..... which is always nice...... I will recommend thesr guys to my friends and family!
2007 mustang gt - William Frost
I was looking for a mustang gt found online dusty Strickland got me in the car would go through them again thanks a lots s
Denise - Aunt Chele
Denise was very nice, helpful, and well-manered. It was a pleasure buying a vehicle from her. If I am need of a vehicle again, I would go see her first.
Great experience - Collin Ray
Easiest car deal ever great service from start to finish came from out of state and Shannon and the guys handled everything perfectly. Would recommend dealership to anyone
Blessed to deal with honest people! !! - Hgator76
I called them up told them how much I want to spend out the door. They got alot closer to it then anyone I went to. I am from Pensacola and it is worth the drive. We got all we wanted in car from color to model. Derek was a great guy to do business with. Mullinax was the last one I called but from now on it will be the first
More than satisfied! - tbzlftychil
I am thoroughly excited happy and satisfied with my recent vehicle purchase. I bought a 2015 Ford Mustang V6. My dealer Kyle was awesome and continues to stay in contact with me to help out with any concerns I may have. I bought and traded in my last car at Sunny King and if I ever decide to trade this one in then I will go back! #Awesome
Awesome Experience! - Tekulve
This truly was an awesome experience. Our Sales Representative (Chad Tidwell) was very professional yet personable. He never tried to pressure us into a decision. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle.
Wasn't looking to buy - Mason Owens
I'm always popping in to look at different vehicles from time to time, and this day was no different. Not really being in the market for a vehicle, oddly enough, is probably the best time to buy. I owned a 2008 2wd f 150 and loved it....but being an union ironworker I needed a work horse and more towing capacity. Long story short Bondys sales team hooked me up the F250 truck was under nada and trade was over nada trade-in.....what more could ya ask for?
First Time Buying a Car was a Breeze - Sarahcat93
I recently set out to purchase a vehicle for the first time and was dreading the process. Horror stories of pushy salemen, all day waits, and no true customer service made me cringe. I visited Moyer Ford and was happy to find they were the exception. Dennis was wonderful and quickly put my firsttime buyer jitters to rest. He and all the staff at Moyer were very knowledge and friendly. I would highly recommend them to anyone looking to purchase a vehicle!
Great service - Clark4
Mike Brasswell was great to work with! No pressure and very helpful. He knew everything about the inventory and helped us to buy the perfect car.
Searching for second vehicle - mommydanford
I had multiple sales reps meet with me on the lot to ask if I needed help. All sales reps were very friendly and no one really pressured me at all.
The salseman was helpfull not pushy and very personable. - JMPENNINGTON
When I bought the car, one of the extras i liked was the active backup lines. this was a major sale point to me. When I re-synced the system the active lines went away. Both dealers said that this vin did not come with the active backup lines. and I could not get them without a $2000 dollar upgrade. How were thy there in the first place? Apparently the required hardware and electronics are there. What would it take to install the active backup lines, again. Keep in mind within 6 months some one is going to crack the system. Ford should be making the profit on the active backup lines upgrade. again the hardware is there and functions I used it for 3 days before I reset the system. I am in essence being told that I have lied about the situation. This does not bode well customer relationship. the Salesman Bill was great!
Excellent service and the best deal. Highly recommended deal - Fred. W.
We were in the area and passed through the lot of the dealership to look at a vehicle. Mr. Wynn Pierce came out to meet us and said he would be glad to show us around. We took one of his cards and left because we were in a hurry. A few days later we went back and Mr. Pierce showed us several of the Transit Connect vans we were interested in. We were not dead set on buying a new van but Mr. Pierce made us a great deal, 2,000.00 less than the closet competitor. The Transit Connect van is a excellent vehicle with luxury car like front and heavy duty cargo space in the back. To top it off, six weeks after our purchase, Mr. Pierce sent us a rebate check we had no idea we were entitled to. If you are looking for a Transit Connect at the lowest possible price, see Mr. Wynn Pierce at Sandy Sansing Ford Lincoln in Daphne.
Poor technical service - Marty77
I took my 99 F150 4x4 XLT 5.4 V8 here when the ABS Warning light came on, I had already stopped at Advanced Auto Parts to get the code checked, (rear centre abs sensor failure). I thought may as well get an oil change t the same time as the truck has high mileage. After waiting for 3 hrs, the rep came and told me that there were 2 codes and COULD be the abs sensor or module, I asked how much? $230 for the sensor replacement and the module is obsolete so they can't help. At this point; I thought well if you can't take the time to diagnosis the fault and lie about the abs module being obsolete, I'll take my business else where. Short story - bought the sensor for $13 and fixed myself in under 20 minutes.
"We went above and beyond to help you with your lemon" - jenstott11
Possibly the worst service department out there. Somehow I am paying for a brand new car with multiple problems which are usually rectified with an excuse and also paying for a rental car because my brand new car is sitting on their lot broken down and has been for 2 months and 1 week. I am just waiting for the storage fee bill to be mailed.I don't blame them for the lemon I bought but I do blame them for their inability to fix the problems with the car. To take the car in for brake problem and to receive a receipt back stating there is another car on the lot of the same make and model that does the same thing and then to have the brakes lock up 4 days later is crazy. Purchasing a car from them is not bad, I recommend finding another dealership for routine maintenance and warranty issues.
Stay away. - Vldm
Customer service on this dealership service center is NON existent. Being in Birmingham on business trip my brand new Ford Explorer 2016 with 8,600 miles on it stalled in the middle of the traffic. Likely nobody rear ended me and I escaped unharmed. It was real life threatening situation. Turned out Electronic Trottle Body broke down. Repair time to replace it is about 30 minutes. This is common problem for most of Ford cars and it's unbelievable that they sell cars that are really DANGEROUS to drive. Just read the reviews. No recall for this problem is issued by Ford. Car was towed to the nearest Ford location Adamson Ford. It all happened in Thursday around noon. Ford haven't offered any loaner car or arranged rental even when I asked for it. I explained that I'm in Birmingham on business trip and had to leave on Saturday morning. They promised to call me and update on the status of repair. They never did. I had to call them Friday three times and asked and begged to fix my car so I could drive it home. Service advisor Bradley Evans acted like he doesn't give a xxxx about me and my problem. He told me that is the earliest they could even take a look on my car is Monday next week but he wasn't sure they will. I had to drive rental car home and eventually drive back 300 miles to Birmingham to pick up my car when it is finally fixed. Buy Ford car or service it on Adamson Ford dealership service center only if you are into some sort of S&M and like to be treated like dirt.
Service of my F250 super duty. - Andrewl813
I have been to Ed Sherling a few times and the guys in the service department went above and beyond to accommodate me. They have worked with me on the price of the service, they have done an oil change without an appointment. I was on my way to fish a tournament and got a nail in my tire, and the service rep went in the back and plugged my tire so I could get on the road. I have had multiple problems with a big named service company and they have tried to ruin my truck. I will not go back to anyone else except Ed Sherling. Also, the guys who work in the parts department are awesome too. They have gone above and beyond to find the right parts when I have needed them. They are also going to order my lift, tires and wheels for my truck. I recommend you get to know the employees at Ed Sherling Ford and let them get to know you. Ms. Sherling called me tonight and asked me about my experience at her dealership. I told her that I will not be taking my truck to anyone else while I am in Enterprise. She asked me to tell her if I ever have anything negative to say, I told her that I would. I believe if you want good service, you need to get out and introduce yourself and deal with people face to face. Just for calling me, Ms. Sherling will have my business and you should give them a fair shot at earning yours.
Very Disappointed. - Sherrie
Jeep giving all kinds of codes,then radio would go off, clock would go back to 12:00, then engine would shut off but not always. Happen over and over. Took it in they pulled the codes and when I ask what they were. They said old codes. They cleaned battery cables and tighten then up. Drove it 20 miles nothing. Told me couldn't find anything wrong. Husband drove it same thing. I put it back on my mail route. Started back coding. I do have to say in the past they have been good to me. But it seems like they have lost some really good people that worked their. They also need to upgrade the mechanics equipment bad. They are so far behind other dealerships. Just seems like to me they should have known what was wrong with my Jeep. It's still giving codes and still not fixed. But that is my work vehicle and I can't take off for days at a time for them to fix it. They never have parts sometimes they even get the wrong part in and that cost me another days pay. They also need to train more than on Chysler person to work on Chysler products. That would help so much.
Watch out for this place, greedy. - Troy999
I bough a truck from Long Lewis in Muscle Shoals. They messed up something in the paperwork and when I went to register it I was told I had to pay over $450 out of my pocket. I called the dealer and they admitted they made a mistake but that I would have to pay it. I don't know about you, but when I make mistakes I have to pay for them. They didn't charge enough sales tax for MS, funny, they are only about 10 miles from the border so they must sell to MS people all the time, AND they have a dealership in MS! I am very disappointed that a place that sells "over 400 cars a month" wouldn't pay for THEIR mistake to keep a customer happy. If you buy from them just know that if THEY make a mistake, YOU will have to pay for it. I won't buy from them again and will not recommend them to my friends.
stay away - bait and switch - stay away - TroyG
Disregard my star rating, I only gave them one star because it wont let me submit with zero.
My wife and I went to buy a used car based on them having about 10 advertised in our price range. When we arrived we were informed that they had none of the advertised and only had vehicles twice as expensive ur more. The vehicles they said they didn't have were still advertised weeks later. This is the very definition of bait and switch. Stay away from these crooks!
Never again!! - Louis Carson
Bought a new 2016 Ford Fusion. Not once did I ever get call thanking us for buying a car from them. We have not gotten any offers for us doing our service work their as well. Stay!! We feel once the sale is made they don't really care if they see you again.
This is a letter of complaint about service on my truck - lash12
This is a letter of complaint about service on my truck, 1999 Ford Ranger XLT, 4cyl 2.5 , 5 speed manual transmission.
I took my Ranger to Collier Ford in Wetumpka AL. on March 7, 2014 to have the valve cover gasket, power steering pump, serpentine drive belt and sparks plugs changed. My truck was idling fine when I took it to them. When I picked my truck up it was idling very high, although it would idle down very slowly. I called Collier Ford and they said to bring it back. I took the truck back. They said they had cleaned the Throttle body while they had it off changing the vale cover gasket. Collier’s Tech checked my truck and said it had to be the IAC valve. I had to come back the next day because they did not have one in stock. The next day the Tech put a new IAC vale on but it was not a Ford part. My truck idled higher than it did when I brought it back to them. The Tech said they had this problem in the Past, so they ordered a Ford IAC valve. When the valve came in I took my truck back and the Tech put the Ford IAC valve on this slowed the idle down to where it was when I brought it back to them because of the idle.
The Service Manager drove the truck with me and agreed it was not right. I left my truck with then for two days. When I picked my truck up this time it was still idling high. The Service Manager said they had flashed the computer and I would need to drive it about 500 miles to reset it. I drove the 500 plus miles, however, when going down the road at 55 mph and let off the accelerator and push in the clutch it would take 10 seconds for the truck to idle down. Now that could be a big problem in heavy traffic. After the 500 plus miles the truck is still idling high. I took the truck back to Collier Ford. The service Manager told me this all he could do. I argued with him and he finally told me if I could find something wrong he would pay to have it fix. I took my truck to Wetumpka Tire where it was checked out by their two best Techs. Their diagnostic was it was the throttle body or the ECM. They told me to take my truck to another Ford Dealership. I took my truck to Gilmore Ford in Prattville AL. Gilmore’s Tech checked my truck and said it was the throttle cable so they ordered one and it came in and was changed a few days later. This did not fix the problem. Gilmore’s Tech flashed the ECM again. I picked up my truck and it was still idled high. The Tech said I would need to drive it 40 cycles for the computer to reset. About a month later I took the truck back to Gilmore Ford it is still idling high. The Tech said the only other possibly was the throttle body itself. I found one new throttle body at a Ford Dealership in TN. I order it myself and paid for it. Gilmore Ford installed it for me. They gave me the old part and showed me where it was damaged when cleaned. The problem was solved. My truck idles like it did before the work was done at Collier Ford. Thanks to Derick at Gilmore Ford. My truck was fixed June 6, 2014. It liked one day being three months to get my truck fixed.
I talked to the Service Manager Scott and Kim Collier Maddox at Collier Ford and asked to be reimbursed for the cost of the throttle body only
Lied to multiple times - Madmustang16
Was called,emailed and text OTD price. I live 2 hrs away and drove to dealership. Then was told a different price by almost $5000. Was not pleased with sales service in any way.