Customer Service - Maryjo67
I would recommend Harbin to anyone looking for a vehicle the sales person that helped me was very nice he made sure i got the vehicle i was interested in
It was awesome .. - MRS. GAUNTT
My salesmen rock down to earth professional an i would recommend anyone go see Wallace... He will give you a real good experience of making a good choice.
Top Reviewed Specialists At This Dealership
Delivery Specialist / Internet Sales
Mixed emotions. - Tammie Franz
Will recommend with reservations of competence of service department and this is why.
My husband and I purchased a 2015 Chrysler Town & Country from Chuck Stevens Ford. While we are very impressed with their forever warranty, we aren't happy with certain things that happened the day of purchase. We decided on a vehicle on a Saturday. We went through the purchase process while they "detailed" the vehicle". Upon completion of paperwork, my husband had to leave for an appointment. I waited for the van. When we test drove the van, the driver's rear tire was very low on pressure, (15psi). I mentioned this and the sales rep said it would be taken care of. He also had to run down to the local gas station to get gas. When I started to drive off the lot, the tire still showed 15psi of air pressure. The gas gauge was a hair above empty and the auto detailing was a joke. When I asked the salesman, he said, "I didn't have much cash so I could only get a little bit of gas and had no money for air". My husband was completely blown away that they allowed a lady to leave with not much more than a flat tire, and they didn't have money for it? They have 4 or 5 dealerships in a mile span and there was no one to access an air compressor at any of the locations. Kind of a safety issue.
Second issue, the day after purchasing the vehicle the passenger side door latching mechanism was acting up. I called the following Monday and they assured me they would take care of it. Prior to leaving the next week on vacation, I took the van in to have the tire fixed and the door serviced. They couldn't fix the door, as they said they didn't have the expertise that the Chrysler service department had. They fixed the tire....if you want to call it that. They plugged it and the plug came out 1 1/2 weeks later. I ended up taking it to a local tire repair business and he showed me the where it had been plugged. The tire repairman patched the tire the correct way.
The door has continually got worse....it comes ajar while driving down the road. Seriously a safety hazard. When I talked to our salesman, he said that since we didn't buy the bumper to bumper warranty we were responsible for full charges of getting the door fixed. I understand they can't be responsible for every issue forever, however, I brought the door to their attention the monday after we purchased it on saturday. I firmly believe they should repair the vehicle! Neither here nor there. My husband said that since they would not make it right, we would take it to our HONEST mechanic to have it fixed. His confidence in their service department is lacking. His statement to me, "if they can't fix a tire, what makes you think they can fix a door latching mechanism"? Point taken.
So....my review is 2 stars in stead of 1 simply because we are confident in the actual owner, Chuck Stevens, and if he was aware of the issues, we feel like he would take care of them. He is on medical leave so we aren't able to be in contact with him. Also, the forever warranty on used cars is awesome. It covers the engine, transmission, bearings....power train. That, you can't find at any other used car dealership. We feel their vehicles are very fair in price.
It's too bad they didn't fix the tire correctly and the door. I would have given them 5 stars, had they satisfied me.
my experience was like none other will be back. - fordgurl05
my experience my excellent. the service was great, the people were nice I will definitely be back in the future for more quality service and it didn't take a lot of time.
Best car buying experience ever! - Dan S
By far, the best car buying experience ever. I was looking for a very specific used vehicle and within a very short time, they had several great options for me to choose from. When I arrived at the dealership to take delivery, the vehicle and the deal were better than promised! Awesome people!!
Courtesy Military Auto Service 2016 Warrior Mustang - Warrior
I'd like to thank Jim Skinner Ford and Charlie Martin for the excellent support and collaboration with the Military Auto Service. This very special vehicle was delivered to Jim Skinner Ford and they treated me and the car in a very special way. We are grateful for Jim Skinner Ford's support to the United States Military. We are thankful for the alliance that Jim Skinner and the Military Auto Service have in supporting our active overseas military servicemen and women.
Thank you again,
Purchase of A New Car - CLT
I just purchased a Lincoln MKS from King Ford Dealership. I was very pleased with the service of everyone that I dealt with. David Breedlove was the salesman that assisted me through this process. He was very kind and very knowledgeable of the vehicles that I looked at and test drove..
I would certainly recommend this dealership to anyone that is looking to purchase a new or used vehicle.
It was amazing - Qallen19
They were amazing Dorothy helped me out a lot I would recommend anyone go and see Dorothy. They don't leave you waiting long and they try everything possible to get you out in the vehicle you want.
Denise - Aunt Chele
Denise was very nice, helpful, and well-manered. It was a pleasure buying a vehicle from her. If I am need of a vehicle again, I would go see her first.
Good Experience - PensacolaBuyer
Friendly, knowledgeable staff. The salesman, Dennis Finn, answered all my questions and spent significant time showing me the vehicle and going through it's options. I first looked at the vehicle I was interested in on the internet where the dealership had a good write up and lots of pictures posted.
I came over from a neighboring city because the dealership had what I wanted. I bought a quality used vehicle (Chevy Traverse) at a reasonable price. It was a good experience and I would deal with Moyer Ford again.
Mullinax Positive Purchase - stella
Mullinax Ford was a positive visit for me. I was limited in purchase time and my salesman, Bennie Howard, handled the purchase without rushing me through my options. There was no continued haggling in prices, just reasonable offers for my vehicle and the vehicle I wanted to purchase. I would recommend Mullinax for upfront treatment to its customers.
2007 mustang gt - William Frost
I was looking for a mustang gt found online dusty Strickland got me in the car would go through them again thanks a lots s
No pressure sales - Bonman
I was ready to purchase a new F150 and the sales team Ryan and Brian did a great job of getting me what I wanted. No pressure sales. Great place at Town and Country Ford to purchase a new vehicle !!!!
Excellent customer care! - Jstar642
Purchased a 2017 Ford Explorer and loved the car but really appreciated our salesman, Clint Collins! If you are looking for a great car without having to deal with a pushy salesman, ask for Clint. He answered our questions and treated us kindly not aggressively. Car and Clint are awesome.
Great Experience - trevorembry
Bought a Mustang and Edge from this dealership, easy process and no stress. Very friendly employees. Would highly recommend this dealership if you want a hassle free sale.
Best experience! - nowthatimetu
Best experience with buying a car twice in 3 months! Bought a car in September and had a wonderful experience. Quick easy. Husband wrecked new vehicle so we went back to get the same car and we located one nearby to get transferred to us. It fell through due to the other dealership in D'iberville who lied to us etc. (whole other review for those folks!). Anyhow same day, Chris Farber and the team at Sandy Sansing found me a better vehicle and made it happen! I am sooo happy! Ralph in finance dept is amazing. Straightforward and true people all around. Was driving home the same day my original deal was messed up and in a better car! Had balloons 🎈 on my new car when I got there and we released them upon leaving... Was an experience versus a chore. Great Job to all there. Chris Farber went above and beyond ! Thank you!
The salseman was helpfull not pushy and very personable. - JMPENNINGTON
When I bought the car, one of the extras i liked was the active backup lines. this was a major sale point to me. When I re-synced the system the active lines went away. Both dealers said that this vin did not come with the active backup lines. and I could not get them without a $2000 dollar upgrade. How were thy there in the first place? Apparently the required hardware and electronics are there. What would it take to install the active backup lines, again. Keep in mind within 6 months some one is going to crack the system. Ford should be making the profit on the active backup lines upgrade. again the hardware is there and functions I used it for 3 days before I reset the system. I am in essence being told that I have lied about the situation. This does not bode well customer relationship. the Salesman Bill was great!
Was told $1000 for parts and labor for an $80 job. - TWRobinson
I was having a starter issue with my vehicle. Had it towed to Townsend ford to be checked. Was told the problem was my fuel pump and with parts, labor and tow would be approximately $1000. I told them not to touch my car. I had it towed to a different shop. The problem WAS a starter problem and caused $80 to fix. That mechanic told me that Townsend was attempting to rip me off. I met with the owner to complain. He admitted that his shop uses machines to diagnose problems and his mechanic may have been "motivated by greed" after seeing a big ticket item. He did offer to refund my tow bill and money for the wrong diagnoses. I took it. I also reported him to the BBB and State Attorney General's Office. Amazingly, every time I write a bad review, it disappears. When it does, I'll just write another one. Please don't take your car here.
Jeep Cherokee - BowHunter
Very friendly atmosphere. Everyone treated me very well. I was very pleased with my experience and would gladly do business with them again in the future. Everything was explained very well and I was able to make decisions better because of the very detailed level of customer care.
Service of my F250 super duty. - Andrewl813
I have been to Ed Sherling a few times and the guys in the service department went above and beyond to accommodate me. They have worked with me on the price of the service, they have done an oil change without an appointment. I was on my way to fish a tournament and got a nail in my tire, and the service rep went in the back and plugged my tire so I could get on the road. I have had multiple problems with a big named service company and they have tried to ruin my truck. I will not go back to anyone else except Ed Sherling. Also, the guys who work in the parts department are awesome too. They have gone above and beyond to find the right parts when I have needed them. They are also going to order my lift, tires and wheels for my truck. I recommend you get to know the employees at Ed Sherling Ford and let them get to know you. Ms. Sherling called me tonight and asked me about my experience at her dealership. I told her that I will not be taking my truck to anyone else while I am in Enterprise. She asked me to tell her if I ever have anything negative to say, I told her that I would. I believe if you want good service, you need to get out and introduce yourself and deal with people face to face. Just for calling me, Ms. Sherling will have my business and you should give them a fair shot at earning yours.
Very Disappointed. - Sherrie
Jeep giving all kinds of codes,then radio would go off, clock would go back to 12:00, then engine would shut off but not always. Happen over and over. Took it in they pulled the codes and when I ask what they were. They said old codes. They cleaned battery cables and tighten then up. Drove it 20 miles nothing. Told me couldn't find anything wrong. Husband drove it same thing. I put it back on my mail route. Started back coding. I do have to say in the past they have been good to me. But it seems like they have lost some really good people that worked their. They also need to upgrade the mechanics equipment bad. They are so far behind other dealerships. Just seems like to me they should have known what was wrong with my Jeep. It's still giving codes and still not fixed. But that is my work vehicle and I can't take off for days at a time for them to fix it. They never have parts sometimes they even get the wrong part in and that cost me another days pay. They also need to train more than on Chysler person to work on Chysler products. That would help so much.
no good - mocha951
Had a good trade in nothing wrong they paid off the car so they say! but added payment to the new car this is not a good deal found out while signing paper work
David Rusk in service is awesome! - bgoxley
My F150 oil light was coming on and off. I was in Auburn visiting my college students. I made a unexpected stop by Automation Auburn to the service department to get it checked out. David from the start asked the issue and immediately came out and looked at my truck. He was very nice and caring and got my truck into service within 15 minutes. He kept me informed and even offered us lunch. He made our near tragedy into a delightful visit. Thanks David!
Bad business - Abril47
My mom bought a bdlrand new car in 2013 and it's been givin her problems since well in may the headgasket blew and when I got it out the shop I took it to get my oil changed and from arrival I was told I had a oil leak and now they givin me a hard time anybody know any suggestions to resolving my concern please help!!
Best Car Dealership in Montgomery AL - Kimberly Nelson
I love Stivers Ford this is my second time getting a car from you all Great People Very helpful and friendly wouldn't go nowhere else for a car Thanks Kimberly Nelson .
Never again!! - Louis Carson
Bought a new 2016 Ford Fusion. Not once did I ever get call thanking us for buying a car from them. We have not gotten any offers for us doing our service work their as well. Stay!! We feel once the sale is made they don't really care if they see you again.
Very Unprofessional - Cargirl
There were two salesmen outside today and not one person asked to assist me. I walked around for about 15 minutes and they both watched me as I looked around. I was looking to buy a car today but they've lost my service. I would never recommend anyone to come here.
NEW TRANSMISSION!? - johnibobbitt
My grandfather bought me my '99 Ford Ranger brand new when I was 15, and it's been my baby ever since. The service department at the dealership in Virginia, where we lived, was fantastic and no truck has ever been pampered more. My family boight 8 cats over 40 years from those guys! After driving to Mobile, it began to shudder and jerk, so I googled the nearest dealership and took it in...assuming the quality of service would be the same. Autonationmobile told me I needed a whole new transmission to the amount of $4300... after having me come back because they couldnt figure out how to start it! A quick Google showed the same truck for sale nearby, with 50k less miles, for $3000. I, literally, teared up at the thought of having to give up that truck. On a whim, i took it to a transmission shop for a second opinion. Long story short, it was a $50 fuel injector (that i replaced myself), and its good as new. All i did was take it to Auto Zone, and they plugged it into the computer for error codes for free. 200k miles now, and counting!
Insult to injury, following my scathing Google review, I recieve constant e-mails about everything from tornado warnings to service discounts flooding my inbox daily now. Live and learn
Worst Customer Service EVER! - MustangSally
Had an appointment scheduled for 10a. Arrived 15 minutes early to be "greeted" by a rude service advisor who questioned what I needed and who made the appointment. Which doesn't matter and was told it would be almost 2 hours before they even touch it. He was discouraging me from staying. I went in to let the service cashier know to cancel my upcoming service for a different Appointment. She too was very rude and was demanding to know who scheduled the appointment. I had to ask her if that was not something she could look up. I said forget it I'll just never come back here. She got a smile on her face and said oh sorry. Well you watched all my money and everyone I knows money walk right out the door. Now that's something to smile about.