758 Alabama Tesla/1000 Service Centers

Service delivered promptly in a professional manner. - Whiz83

Service delivered promptly in a professional manner. Courteous customer service provided by service advisor, technician and cashier

Mitchell CDJR sets the standard for customer service. - cuuda65

Mitchell CDJR sets the standard for customer service. 1100 miles from home, Check Engine light comes on in our 2020 Ram and noticeable engine issues. Contacted Mitchell CDJR, Wesley Roberson, Service Advisor, instructs us to bring it in and they will investigate. This was after another dealership, informed us that they could look at it in a month. After review Wes had to deliver the bad news that there was a catastrophic engine failure. Dave Marshall, Service Manager assured us that they would do everything possible to expedite delivery of parts, and required shop time to get us back on the road. Additionally, he committed to a timeline that would keep us from returning home to the northeast while waiting for repairs. We contacted a national car rental agency and learned they had no cars available. Dave assured us they would help, and connected us with Jessica Mcguffin, Customer Coordinator. She arranged a weekly rental, and drove us to Mitchell Nissan to pick up the car. The rental was a 2024, reasonably priced and very easy on gas. Upon return Dave provided a loaner, while Tech Mike Ray finalized the major repairs. Once complete we were assured that driving the 1100 miles home would be fine. Most of those miles were on interstate, there were, and have been, no issues. I realize that this is a lengthy review, but this team needed to be recognized for their natural customer service and actions.

Called at 7 and was back in my car by 1130 Couldn’t be - gaylemartin58

Called at 7 and was back in my car by 1130 Couldn’t be better served great. Friendly people

Everything was done professionally and Ashley was very - HAWKINSC16

Everything was done professionally and Ashley was very courteous and kind. Thank you Serra Nissan.

I was kept well abreast of the repair and time. - tfrito63

I was kept well abreast of the repair and time. Really enjoyed the concierge service

Excellence was received, I received the top-of-the-line - derrick

Excellence was received, I received the top-of-the-line communication and support, I recommend you go see these guys

Excellent customer service. - chris.d.finney

Excellent customer service. Friendly people. I did a walk-in appointment for routine service and I got in and out fast.

I have been happy with services rendered this far, and - LUCIANBLIGHT

I have been happy with services rendered this far, and hope for a positive experience each time I have to stop by. Thanks for everything.

Took vehicle in for oil change. - nejathome

Took vehicle in for oil change. Service was timely, with vehicle being washed when work was completed.

My family is so thankful for the service staff at Jack - Parkuszeski

My family is so thankful for the service staff at Jack Ingram Nissan. We are always greeted with good attitudes and a smiling face. We always look forward to bringing our vehicles in for service. Top notch advisors and technicians.

I only dealt with the service department. - pastor

I only dealt with the service department. They were very helpful and prompt in helping us get a loaner car.

Took my vehicle in May 16, 2025. - Barbara

Took my vehicle in May 16, 2025. Christina Rembert is my new service rep. She was extremely helpful, professional and knowledgeable. My car was serviced in a timely manner and Michelle made checking out a breeze. I've always had good service from Lexus of Birmingham. Thank you Christina and Michelle.

Vehicle was ready when I was told that it would be, - Russellmccarronsr

Vehicle was ready when I was told that it would be, courtesy of the employee’s

Lance is a Great saleman we have purchased 5 trucks from - jswjfrost

Lance is a Great saleman we have purchased 5 trucks from him and alway got 10 service

Parts manager has a horrible attitude, very - Janet5009

Parts manager has a horrible attitude, very unprofessional and seems to be a poor choice of representative for the company.

Since Tamaron took over from the last dealer, everything - hwb8447

Since Tamaron took over from the last dealer, everything is so much improved. I deal with Brittany White and it feels like she takes a particular interest in my needs. The dealership is well maintained from the offices, showrooms and the workshop. I always know my car and I will be well taken care of.

Patience willing to help explain all points and choices - wpharr697

Patience willing to help explain all points and choices Willing to help you make the best choice

UPDATE! - Ward.js03

UPDATE!!!!! Today I was contacted by the sales manager at Basswood Dodge here in Ft. Payne, AL. He was great. He offered me an apology for the way I was treated and 100% made it right in my mind. He personally guaranteed me that no one's car would leave the service department of Basswood Dodge with greasy hand prints all over it. I have to say, I sure appreciate the folks at Basswood going out of their way today to provide superior customer service. I'd have no problem buying or servicing a vehicle there in the future. Thanks Basswood Dodge!! Stay away!!!!!!! I have a very nice 2022 Dodge Challenger. She's a beautiful car and I go to great lengths to keep it that way, to include monthly professional detailing and keeping her garaged. I went to Basswood Dodge in FT. Payne, AL for an oil change and tire rotation. When I paid and got my car I didn't notice the massive amounts of greasy hand prints all over it, but when I did I went back and talked to the service manager. He didn't care one bit. He asked me if I wanted it wiped off with a rag. Seriously. Zero customer service. I have no confidence that this place even serviced my vehicle correctly and definitely will not take her back. Common courtesy, gone. Civility, gone. Customer service, zero. My business and the business of folks I know, definitely gone. If I could give them negative stars, I would. Don't take your vehicle here, they're dishonest and uncaring. Definitely don't deserve your money. Stay away!

Yall needa give this man a raise. - Chris

Yall needa give this man a raise. Such a nice gentleman. He really helped out!

They are great, always let you know what is going on. - Shane

They are great, always let you know what is going on. Service is completed in a timely manner.

I was greeted within five minutes and with a smile. - lovablelin65

I was greeted within five minutes and with a smile. The representative was helpful and friendly.

I truly enjoyed working with the salesman. - angelemartin46

I truly enjoyed working with the salesman. He went above and beyond his job to help me get in a vehicle.

They were friendly and the service was quick. - Keunmi Park

They were friendly and the service was quick.He also gave me a detailed description of the car grades.

High-class operation with a hometown feel. - Gary

High-class operation with a hometown feel. I’ve had a couple of recall issues over the years. The attention, efficiency, and communication were great. The free, multi-point inspection was welcome, and Service Advisor Lori was wonderful: no pressure at all to agree to the resulting recommendations. (Even so, the quoted price to replace my air filter, for example, was the same as if I bought and installed the thing myself!)

Haley goes out of her way to make sure the customer is - Deputychiefprfd

Haley goes out of her way to make sure the customer is happy! She communicates with you throughout the service process to be sure you are receiving the right service.

Very pleasant experience dealing with Geoff, my service... - Ines Labra

Very pleasant experience dealing with Geoff, my service advisor! Geoff was very helpful, and knowledgeable, and very professional, and I could not be more pleased. Got my Cadillac fixed quicker than expected. Service was accomplished in a competent and timely manner. Will bring my SUV in for any services needed! Thank you so much!

After having an awful experience trying to get my car - koyen

After having an awful experience trying to get my car fixed. I explained here in a review what had happened and received notice that they had figured out the problem. So after four months my car was fixed. They realized the inconvenience and did not charge the $1383.24 bill. This was extremely generous.