5 Arizona BMW Dealers

There is never a long wait at this dealership. - jmtw596

There is never a long wait at this dealership. Estevan explained how long it would take to get a new tire. He called for transportation to my work. Transportation was arrived quickly.

Very easy to deal with, no pressure sales. - woodycanuck

Very easy to deal with, no pressure sales. I told the sales rep how I wanted to work out a deal, and he was respectful and very helpful.

I am extremely disappointed with my experience at Chapman - HOLLY

I am extremely disappointed with my experience at Chapman BMW on Camelback. Despite calling ahead to ensure a quick process, I was stuck in finance for four hours. I finally received my vehicle at 8:30 PM, only to find the floor mats and second key missing. The salesperson promised the key would be mailed the next day, but I was later told it would cost $1,500 for these items. Furthermore, despite a claimed 120-point inspection, the low oil light appeared less than 30 days after purchase, indicating it was 2 quarts low. I had to pay a separate manufacturer dealership $1,600 for service and an additional $800 to fix a rear door that wouldn't open due to prior tampering. How did this pass a thorough multipoint inspection? Management falsely claimed they must have just forgotten to reset the light, but a reset does not change a critically low oil level. The General Sales Manager promised a week ago to look into these issues and call me back, but I still have not heard anything. As a business owner, I find this lack of communication and failure to stand behind an inspection completely unacceptable. If you are buying a used vehicle of another make from this dealership, beware. They clearly do not properly inspect or stand behind other brands they sell. 2 weeks later still have not recieved a call back!

Bought a gently used luxury SUV from Chapman BMW over the - pjfenaroli

Bought a gently used luxury SUV from Chapman BMW over the phone from 1200 miles away. Could not be more pleased. Salesman Steve Murphy said the car was “pretty clean” - - it was actually close to perfect. Price was fair and it was delivered quickly and spotless. We had one issue - - the second key was wrong - - and Steve immediately promised to find the right key or make good on the $1,000 replacement key cost. I have bought new BMWs, MBs, Porsches, and Ferraris and used MBs and BMWs from OEM dealers. Chapman was as good as any I have dealt with.