We are 30+ year customers of Hyundai vehicles. - lakicjean51
We are 30+ year customers of Hyundai vehicles. We've never had a bad experience when Larry Plunkett was the Service Manager. Once he left, it was nothing but arrogant pushback from that department. However, moving ahead to a current visit to Hyundai for an issue on a new 2024 Venue that was purchased only 2 weeks ago, Aldo from the Service Department gets a 10 star review! He intervened when I was dealing with a couple of service guys at the front desk who wouldn't help me with a serious issue that I had with my newly purchased Venue. To elaborate on the two very unhelpful service men would be counterproductive, so I'm sincerely hoping that Hyundai Management acknowledges Aldo's for his exceptionally stellar customer service skills and his valuable work ethic and perhaps mention to the rest of his Service Staff that all customers deserve to be treated the way that Aldo treated us. Way to go Aldo! Your kindness restored my faith in a department within your company that has been a constant disappointment.
Read More