1,960 Illinois Pontiac/1000 Service Centers
The service that I get from napleton Jeep at Arlington - saf
The service that I get from napleton Jeep at Arlington heights is pretty good. Alan has been wonderful to work with. They have a pretty descent waiting area as well while your car is being inspected.
Patti has been great at the Genesis service center. - Arthur Dent
Patti has been great at the Genesis service center. Helps scheduling and making sure everything gets done and you are comfortable. Very pleasant experience.
Kelly has awesome customer service skills Meet n greet - Laquanda
Kelly has awesome customer service skills Meet n greet with excellence as always thanks Kelly
Service was the usual great experience. - don.cote
Service was the usual great experience. Everyone knows you will spend time waiting for your car to be serviced no matter the problem . That said you are informed from beginning until you drive away. That in itself means a successful feeling to the time spent waiting. Knowing what’s going on. Justin Storr was friendly, professional and seemed to take your visit personally and made sure you felt comfortable with what was going on. A pleasant surprise from what you might expect elsewhere. Thanks Justin!
Top Reviewed Service Specialists At This Dealership
Service Consultant
The person that was taking care of me Tommy was - Juanrgarcia893
The person that was taking care of me Tommy was excellent, but the wait time for the maintenance was not ideal
Service Advisor
Parts Manager
Parts Advisor
Cayla was very helpful and informed me how long it will - ttayag@astound.net
Cayla was very helpful and informed me how long it will take for the car to be serviced. I needed an oil change and tire rotation.
Went to another shop with an on-going issue I had with my - Natalia
Went to another shop with an on-going issue I had with my vehicle not starting. I decided to go to Continental Toyota and spoke to the manager Jordan and he was able take me in very short notice. Turns out the aftermarket remote start I got installed was causing my battery to drain (I don’t understand cars) They were able to remove it and I have not had an issue since! The technician also sent over a video explaining what he found which was pretty cool. Stew the other service manager was able to explain a little more in “non technician” terms to make me better understand things, which again, I don’t know cars but my car is fixed and I couldn’t be more relieved! Being stuck and not knowing what was going on with my car was such a stressful thing especially when I had my 3 kids in the car. Will be going back for future services!
Production Manager
service advisor
When you arrive they are always ready and courteous to - hockeyskates5
When you arrive they are always ready and courteous to me. Very helpful to get me back home. They always keep me updated on my van. Thank you.
Awesome costumer service, good prices . - Shellyflores37
Awesome costumer service, good prices .. Erick was super helpful great salesman I love golf mill Ford ..
Service Director
Service Manager
Always professional, knowledgeable and straight forward. - Edwardj
Always professional, knowledgeable and straight forward. No surprises. Thank you for being on top of things 👍🏼
Service Writer
It was easy to schedule an appointment. - corey.winchester
It was easy to schedule an appointment. Jennifer took care to cater to my needs and was timely with her communication with me about my car. I appreciated the care and concern and felt that as a dealer, Murgado did not try to force me into bankruptcy to fix my car. Dealers are not typically trusted and while I have my hesitations, felt that my experience here was done with fidelity!
excellent customer service, and mechanics doin well - chelbie717
excellent customer service, and mechanics doin well giving updates of service they did with video . Love it
They always try to get me out asap and when I need - virginianeiweem
They always try to get me out asap and when I need something extra it is taken care of
Parts Counterman
My sales person Jason was awesome. - msrem386
My sales person Jason was awesome. Very patient and understanding of my wants, needs and requirements. Very professional, soft spoken and knowledgeable. Just the right person for me.
Excellent customer service and professional staff. - corecommunications7
Excellent customer service and professional staff. Thank you for a great car service experience. I would recommend this location to my friends.
Sr Service Advisor
Very good service provided, not long waiting time, the - innaapple1969
Very good service provided, not long waiting time, the same, very good quality work done, nice people to communicate. I definitely recommend!
Very good service. - Cindy
Very good service. Will was kind and informative. He listened to my concerns.thank you
I didn’t believe in dealerships in the past. - 1981chrismac
I didn’t believe in dealerships in the past. But Matt in service, has convinced me to continue to take my truck to Castle Buick.
Steven Martin pull me out down of the service Department. - Latrice Cobbs
Steven Martin pull me out down of the service Department. He Was Able To Get Me and My Boys Into A Brand New 2024 Vehicle With No Money Down, With the BEST WARRANTY AND DEALS. He Is Truly Hands Down A God Send!! HIGHLY RECOMMENDED!!
Facility is being modernized and the service area is - little_shawn
Facility is being modernized and the service area is becoming more efficient. Staff was very friendly.
Recall was completed and I had no trouble retrieving car - no24
Recall was completed and I had no trouble retrieving car and understanding future needs for next visit
Great service. - doyledeb
Great service. Very friendly and welcoming environment. Very clean and comfortable waiting area.wait time was good.
Used the Website to easily schedule my service - Mike and Loretta
Used the Website to easily schedule my service appointment. Met by Sebastian promptly at 7:00 AM for check-in. Oil Change and Tire Rotation along with the 16 point inspection completed while I waited. The work was completed in the time promised. Thank you.
Quick and effective. - marisolcsa
Quick and effective. Favian is the best. Second time I get a car serviced and it was great. This time I was in and out in a short amount of time.
I had Recall perform on my car. - Chill327
I had Recall perform on my car. Service Department Chris was very, very helpful completing the recall. I just had surgery and couldn't drive. Chris arranged car pickup from my house, over seen the completion of the recall and had my car dropped back off at the house. Thank You Chris.
Very helpful and friendly. - mrroselli414
Very helpful and friendly. Had to come back to finish something up but very quick and effortless
Service BDC Agent
Fabian in the Service Department is the absolute best. - 2018Jeep
Fabian in the Service Department is the absolute best. I would highly recommend Fabian and Sherman Dodge for vehicle service
They are on it. - cindinault
They are on it. With everything. So happy we went there awesome JOB Everyone very happy customer 😍
It is the bomb when it comes to Very quick service and - celestinegibbs65
It is the bomb when it comes to Very quick service and Kyle is the man he is awesome when checking your vehicle in and out.
I am always greeted right away with a friendly face. - Gellis410
I am always greeted right away with a friendly face. Darryl is always so kind and honest with me. He keeps me informed and up to date with the progress of my service and ensures it's done promptly.
Assistant Service Manager
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