31 Illinois Volkswagen Dealers

Amazing ambience, amazing peiple working here, amazing - milosvujovic2005

Amazing ambience, amazing peiple working here, amazing location, beautiful vehicles, quick and eqsy process. Thank you

Had a 10:30am appointment for an oil change. - bhanson955

Had a 10:30am appointment for an oil change. Took one and a half hours. If you make an appointment it should not take that long. 🤬

George made my VW purchase pleasant and took care of me - prrockwell

George made my VW purchase pleasant and took care of me fantastically. Thank you George!!

Our car-buying experience at Fox Valley VW was nothing - Tauneutrino

Our car-buying experience at Fox Valley VW was nothing short of exceptional! Our first visit was on 5/23 to check out a used VW Passat for our son. Unamused, he found another used car; however, it was already sold. After test driving a few other pre-owned cars, the conversation shifted to leasing a new car. We took a 2025 VW Jetta SE for a spin. The ride was amazing; however, our son, was interest in looking at another car for sale from a private seller. Working through the numbers, it became glaringly apparent to our son that choosing a new car was a better decision. Reflecting on our experience, my wife and I returned to Fox Valley VW on 5/30 to trade in our 2023 Palisade Limited for a 2025 Atlas SEL Premium R-Line. What we genuinely appreciate about this process is that there was no wrangling or high-pressure sales tactics. The level of professionalism and transparent integrity demonstrated by Dan Latcu (sales associate), Alex Williams (sales manager), and last but not least, Joey Laudando (finance) was impeccable! Their collective approach to selling us two new cars in the span of a single week should be the gold standard in the industry!

Frank is absolutely the only person my family will - Boss lady

Frank is absolutely the only person my family will purchase a car from. Outgoing friendly and caring. Treats us as if we are his own family.

We purchased a 2019 Jetta from them. - samhan2

We purchased a 2019 Jetta from them. They made the process very easy and efficient. Asim Syed was our sales person and Anthony Pociask was the manager. we made the deal on a Wednesday and picked the car up the next day. everything was ready for us and it took 1.5 hours for doing the finance deal, and getting a tour of the car, and them making sure they answered all of our questions. In case you are wondering, Yes I would highly recommend them to a family member :-)

I purchased a new Outlander Sport from Jeff at Napleton. - anthony.loveless

I purchased a new Outlander Sport from Jeff at Napleton. It was a great experience. The staff were extremely friendly and helpful. It started pouring down rain right when we were finished and they had a driver come pick us up from the other building so we didn’t have to go out in the rain. Our purchase went very smooth and effortless and we were in and out in no time! If you want a professional, friendly dealership that shows care and concern for your needs and wants, check out Napleton in Urbana!

Friendly, professional and courteous people. - Happy customer

Friendly, professional and courteous people. Made every effort to make sure we were satisfied with purchase of our new vehicle - from trade-in of car to financing options, special offers and demonstrating features of new vehicle. Would definitely recommend to friends and family. And will be a return customer!!

Tristan was excellent! - KAMRYN2001

Tristan was excellent! She was friendly, knowledgeable, professional and honest. She made this experience easy and smooth! We will definitely recommend her! The financing guy was great too! We will definitely come back to buy again! Thank you again Tristan!

Fernando from parts was super helpful and I got my keys - kyla.sylvers

Fernando from parts was super helpful and I got my keys replaced efficiently. Thank you! 😃

Always on time with follow up before and after - CATRINATAYLOR2

Always on time with follow up before and after appointment and aware of the main issue besides adding more than necessary components to increase the price of service

Only problem i had was the time. - MZARLISA

Only problem i had was the time. I know moving forward i cant schedule before work.

Have. - Fabiolalara

Have. Very positive experience Chao Ngo was very attentive and kept informed with everything that was happening with my claim.

Thank you guys so much I truly can't thank you enough! - Desiree Mcgee

Thank you guys so much I truly can't thank you enough!! I worked with Quentin and Jon Osvath to get a brand new Nissan Sentra and get rid of my old car and they got it done. After so many places turned me down or said they coudnt help me I finally was able to get something else. Thank you!!!

Great customer service! - Sip2122

Great customer service! No hidden fees! Easiest car buying experience ever! From the salesperson to the finance team! All great! Thanks again Fernando

Happy new year! - Wchuckw

Happy new year! Great end to a frustrating day. Larry Roesch VW was our third dealer of the day. Had been messaging with Jeanette Valentin and when I arrived she was there to immediately meet with me and show the three different models I was interested in. Jeanette was extremely helpful during the entire process. Long drive to the suburbs but thankful it was made. Big thanks to Jeanette and everyone at Larry Roesch VW who got us into our new VW Atlas.

If you are looking for a service department that truly - brianna.clark

If you are looking for a service department that truly cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetle serviced, I choose to drive an hour to Marion, Illinois because of the quality of service, kind staff, and knowledgeable technicians. My Beetle is my baby, and this service department treats her as such, even going as far as remembering my car’s name, Stella. The folks at Volkswagen of Marion always do an excellent job but it was my visit in April 2023 when the team showed me just how exceptional their service can be, especially Brian Evans and Rich Lewis. They stayed in contact with me while their technicians team spent several days pinpointing what was wrong with my car. My biggest concern was having some form of transportation during this time. Well, they quickly squashed that concern by giving me a vehicle to drive while mine was in the shop. When my Beetle was fixed, they brought it back to me looking brand new inside and out with gas in the tank. As a woman, dealerships and service departments can be intimidating. Historically, the automotive industry has been male-dominated, and as a result, women are sometimes stereotyped as not knowing much about cars. Luckily, it’s not like that at the Volkswagen of Marion service department. If I could, I’d give the service department at Volkswagen of Marion way more than a five-star rating as they continue to exceed my expectations.

I felt the need to write this review as a thank you to my - Debbiefayenowak

I felt the need to write this review as a thank you to my sales rep AARON He went beyond my expectations in all matters of my purchase of my 24 Atlas.. Hawk VW is blessed to have a representative AARON on staff With much appreciation Deb Nowak

I had a great experience at Mulller Subaru. - FeaF

I had a great experience at Mulller Subaru.Yeon was helpful and informative. It was a relaxed buying experience and I’m very happy. I would go back for future purchases.

Drove two hours to get the car I wanted and was firm with - Lindalsamp

Drove two hours to get the car I wanted and was firm with what I wanted and expected and they delivered with grace. I had a wonderful experience and will definitely be back. I left feeling great about my purchase and experience.

Very nice and helpful staff and I can have confidence - Klwilli55

Very nice and helpful staff and I can have confidence that my vehicle is serviced with quality and care.

Blatant Bait-and-Switch — Dishonest Pricing, Mandatory - Jmaverick4189

Blatant Bait-and-Switch — Dishonest Pricing, Mandatory Junk Fees I came in as a cash buyer to purchase a 2023 Porsche Macan they had listed for $44,974. The ad made no mention of required dealer add-ons or hidden fees. Once I asked for a final price, they slapped on over $4,200 in non-negotiable garbage, including: • $1,499 for a “Nano Armor” ceramic coating • $864 for a GPS tracker • $1,895 for “prep and delivery” — on a used car When I pushed back, they told me this was “just how they do it.” They would not remove the charges, even though I never requested or agreed to any of them. This was not a miscommunication — this was intentional deception. This dealership uses classic bait-and-switch tactics. They advertise one price, then refuse to honor it unless you agree to inflated, high-margin junk you don’t need. This is a predatory and dishonest sales model, and based on dozens of other reviews, they’ve been doing it for over a year with the same staff. The worst part? They treat it like it’s normal. No apology. No effort to correct anything. Just pure greed. I walked away and filed formal complaints with the BBB, FTC, and Attorney General. If you’re reading this and thinking about buying a car from here — don’t. They don’t deserve your money, and they sure don’t deserve your trust.

Great sales experience, staff is excellent at making you - dg

Great sales experience, staff is excellent at making you feel comfortable about the purchase till the end

I was shopping around for the best price on a used Atlas - Mikeeul1234

I was shopping around for the best price on a used Atlas and came across one at Elgin Volkswagen that was cheaper than any other Atlas I saw online. I was a little skeptical because the price was so low, but when I went to the dealership a manager named Tom helped me through the process and made it very easy. So far I'm very happy with my Atlas!

Scheduled an appoint to have the brakes replaced - Schmoe

Scheduled an appoint to have the brakes replaced (including a quote) and replace transmission fluid. They said it would be a couple hours next week. I come back in for the appointment, asked that they were indeed going to replace the rear brakes, they confirmed, and I waited. 3 hours later, they said the rear brakes needed to be replaced, would I like to wait the rest of the day or get a loaner. No, because I already planned around the time estimate they gave me when I said to replace the xxxx brakes. And also no, because they literally did not do the one, main thing I brought it in for, and was unambiguous about it needing that service. This is on top of a separate, major electrical issue they magically couldn't reproduce three separate times, and still won't fix, even with a TSB highlighting the exact issue and resolution. And yet, I can still get errors and dings right as I pull up, and right as I drive away. They even ignored the videos a passenger was able to capture. The staff has left me with the impression that they either don't have the interest in fixing the car, the ability to, or both. I wish I could say it was a one-off, but three times means those are habits, not simple accidents. If I were Wecks, I wouldn't want my name on that door. UPDATE: They apparently read these reviews, because after setting up an appointment to bring the car in for a recall issue related to the backup cameras (NHTSA 24V480000), I brought the car in the next morning, after getting the appointment confirmation text, handed my keys over, and was told to leave the building. When I set up the appointment, I said a loaner wasn't needed, I had the day off and wished to remain available in case there were other issues found. The response: they told me to leave the building because ownership didn't like my earlier review and they would call the police. I took my key back, took my phone out to record and confirm that it was ownerships decision that I was no longer a customer. Suspiciously, that they decided I was no longer a customer made itself known after I said the work needed was part of a recall. Not when I set up the appointment, walked in, provided my info, and handed over the keys.

Do Not purchase an extended warrenty from this - bgalardi

Do Not purchase an extended warrenty from this dealership. If for any reason you either sell or trade the vehicle you will be cheated out of the purchase price from this dealer. I purchased a 2025 ID Buzz with an extended warrenty for $3,900. I traded the vehicle and asked this dealer for a refund. To this date I have not received notice from this dealership and I am out the monies that I paid. Volkswagen of Bloomington Normal is a dealership that should be avoided if you value your hard earned money.

Bought 3 cars in 45 days from this dealership and nothing - Rdh.

Bought 3 cars in 45 days from this dealership and nothing but good experiences with these guys .. Will recommend this dealer

I had a great experience with the salesman being willing - syrus64209

I had a great experience with the salesman being willing to video chat with me and fully look over the car. He was quick to respond and get me answers to my questions. Also managed to pull off having my car delivered fast as possible.