Illinois Volkswagen Dealers

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Fox Valley Volkswagen Chicago - West Chicago, IL

On 11/4/2009 11:04:54 PM veets wrote:
Took my Passat in for its 20K service and some warranty issues as well. I was going out of town on a business trip so they had the car for three days. Upon my return (a Saturday), I went to the cashier to pick up the keys and pay. I realized I had forgotten to give the service writer a discount coupon when I dropped the car off so they had to redo the paperwork. No problem. All of the warranty items had been addressed and repaired, except for one item which they said was operating normally. They also fixed a problem that I didn't ask them to, but really did need to be repaired (under warranty of course). The service invoice was very detailed and described all of the mechanics observations and what was done to repair each problem. I really liked this. This was a much better experience than I have had at some other VW dealers and I will definitely be taking my car to Fox Valley for Service again.

Autobarn Volkswagen of Countryside - Countryside, IL

On 9/28/2009 11:44:15 AM lstamer wrote:
Worst experience ever. Went to look at a 2002 beetle. Liked it, was assured it was in good condition. During negotiations, was asked over and over how much I could pay a month, and could not get a straight answer on the price of the car. I also said I would need an extra key for the car since it only came with one, was told OK, but then after the signed contract, told that I had to pay $250 for the key. Did not get a fair price for my trade-in, not even sure if they applied a credit towards the car. They made the whole process extremely confusing and upsetting. Also was talked into the "preferred plan" so that I could get free carwashes, which I think they're supposed to give you anyways. Realized this was a total rip off and canceled, but it took 4 months for them to cancel it of which I had to pay for the service all 4 months. Also, tried to take it in for my "free" carwash during the plan, and it was either too crowded, or closed, never did get one car wash there. Now the car itself. As soon as it got warmer, found the AC didn't work. Took to my mechanic (don't trust VW at all!) found out that the alternator had to be replaced. $1300. Car was pulling to the right, took it it for that, had to get new brakes, rotors, tires, and tire balance. $1200. Window broke, turbo "fin" that pops out of roof is iffy at best, arm rest broke. Also, once it got warmer noticed water on drivers side floor. Turned out that the drain connecting to the sunroof was disconnected, so the water was just spilling into my ceiling, through the door, and onto (into) the floor. The moldy smell is starting to go away now. So yes I am an idiot, it was my first used car buying experience, but these people will take you for all you're worth.