7 Maine Subaru Dealers

Mathew Foulke went above and beyond to service my 2016 - Mary

Mathew Foulke went above and beyond to service my 2016 Forester after a faulty transmission part installation. He arranged reimbursement of my tow bill and had the repair done in a couple of days. I appreciate the customer care and complete satisfaction!

Great doing business with them! - Ninadarisse

Great doing business with them! The owner really cares about his customers and taking care of anything that comes up!

Do not trust Patriot Subaru’s advertised "No Gimmicks" - andrew.rockwood

Do not trust Patriot Subaru’s advertised "No Gimmicks" Lifetime Warranty. My 2019 Ascent failed the Maine State Inspection due to a cracked weld on the front exhaust assembly, a known factory defect documented perfectly under Subaru TSB 09-106-23R. There is a major bait-and-switch happening here. While a standard exhaust pipe replacement might normally sit outside of powertrain coverage in a generic parts catalog, Subaru Corporate explicitly designated the repair of this specific structural failure under the Powertrain Warranty on page 3 of TSB 09-106-23R. Because Patriot's Lifetime Warranty explicitly states it "duplicates the factory powertrain warranty," this repair is contractually covered. The level of administrative incompetence here is staggering. On my official invoice from Patriot, the service department actually wrote: "Lifetime powertrain does not apply. There is no exhaust manifold." Yet, on the very next line of the exact same document, their own technician contradicts this entirely, writing: "Technician found exhaust manifold cracked near the flanges ... Exhaust Manifold (All updated parts and gaskets from 09-106-23R please) — $2,047.88." They literally claimed the part didn't exist while trying to charge me over $2,000 to fix it. Despite this clear diagnostic and the explicit TSB language, Service Manager Paul Hall denied the claim. They opened a claim with the third-party administrator (WiseF&I / Vehicle Service Administrator LLC) but failed to submit the mandatory diagnostic codes to move it forward. When I escalated this severe breach of contract and paperwork failure to the General Manager, David Shoemaker, my emails were completely ignored. I am posting this review after giving them 21 days to respond and work with me, but leadership has chosen to completely cut off communication. They use third-party administrative loopholes to escape their own advertised promises. Get corporate involved immediately, because local management and leadership at Patriot will completely ghost you to avoid honoring their word.

A horrible experience! - briandpratt10

A horrible experience! We have a 2021 Crosstrek that had a catastrophic engine failure at 62,000 miles. We had the car towed to Pape. To make a long story shorter, the car sat at their dealership for almost a month. The only assistance they provided was to say they could not diagnose the cause without a $2,000 charge and they quoted us $22,000 in repairs. I told them we would be willing to buy a new Crosstrek if we could find a way to salvage the current car and trade it in. I asked several times to be contacted by a sales manager in hopes of finding a solution. Nobody called!!! Finally, I went to the dealership where we purchased the car in NH hoping they could make a recommendation. We ended up having the car towed there. In less than 24 hours we had a plan to repair the car using used parts at less than half the cost, and it will be ready in less than a week. They showed true concern followed by action. It's also worth mentioning that Subaru corporate was no help in this process. The warranty on the engine was 60,000 miles and we were at 62,000 miles. We had all our service records, but that did not help. Not very impressive or inspiring customer service from the Subaru brand either.

We love our new electric Trailseeker by Subaru! - nurse Wheelock

We love our new electric Trailseeker by Subaru!! Austin and Cooper were amazing. Very patient and knowledgeable, friendly and professional. We are also grateful to Ryan’s patience in getting in to see him. We love that they have a designated person to help us navigate how to use an electric car! We also were grateful for their policy on allowing dogs as we had just gotten our puppy that week. We are enjoying our leased car and will continue to support Charlie’s Subaru!! Thank you all!

Forget the company, look at their employee. - Donald T

Forget the company, look at their employee. I took my car to this mechanic Brady and, frankly, it was tremendous. Really tremendous. This guy knows cars--believe me. The engine? Running like a dream. The brakes? Perfect. Some people say nobody fixes cars better, and after seeing the job he did, I think they might be right. I've seen a lot of mechanics some good, some not so good--some very bad, losers actually. But this guy? Top-notch. He looked at the problem, figured it out quickly, and got it fixed fast. No nonsense, no games. Just great work. If you want your car fixed right, by someone who really knows what he's doing, this is the mechanic to go to. Fantastic service. Beautiful. Brady should be making the big bucks. Give him a raise. Let him have direct deposit, it's a cost saver for companies - a no brainer. Do it.

outstanding service - jga

Stanley Subaru is a big part of why we are now a Subaru family. Salespeople were knowledgeable, friendly and relaxed. We were allowed to try out multiple cars with no "get it back fast" or meddling in how we test-drove. Prices were good, we kept hearing good stuff about Subes. So we bought. Skip forward a couple of years & my son's Subaru needed a pretty expensive bit of work on the transmission. We sighed and got ready to pay. Imagine how we felt when we called in to see if it was ready & the folks at Stanley said "come get it, and oh, its on the house". I said "WHAT? how come?" and they said that we had been loyal customers & they had worked with the national Subaru folks for us &, well, it is fixed. Free. Needless to say we will be back when we need our next car!