Hi, if u want a dealership with zero customer service , - Barbwallace
Hi, if u want a dealership with zero customer service , go here. We were dealing with 3 dealers and were enticed to go here by their offer of a free $50. Gift card for test driving a new subaru. This gift card has still not materialized after purchasing a brand new Forester from them. Was suppose to pick up my new car on a Wednesday so I could get the cargo net and rear seat protectors that I wanted. Several calls to Justin Gannon went unanswered. Called service 3 times on Friday and finally the woman who answered walked over to service to see if my car was ready, and it was not. I decided I did not want to pick it up on a Friday in rush hour traffic so would wait till the following week to drive down from WI to get it. Called Justin the next week and he assured me it would be ready with all the things I ordered. Guess what. The next Friday, no cargo net, no rear seat protector, no $50 gift card. We picked up the car and bought our merchandise at another subaru dealer closer to home. Between my husband and I we have put in at 10 phone calls about the gift card , 1 phone call was answered by Lou, but he promised the gift card that still has not ever shown up. If u want a dealership that takes your $$ and provides no customer service. Go there.
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