10 Massachusetts BMW Dealers

I would like to take a moment to express my sincere - maratantonyan

I would like to take a moment to express my sincere appreciation and gratitude to Higor Teixeira. Higor has been my service advisor and has taken care of my vehicle for the past three years. He is highly professional, extremely knowledgeable, and consistently informative. He always ensures that everything is done thoroughly and to the highest standard. During my most recent visit - when my coolant system failed and I encountered a few other issues, Higor once again stepped up and delivered exceptional service. As always, he went above and beyond, providing outstanding customer care. It’s always a great experience bringing my vehicle to him for service at Herb Chambers BMW of Boston. Thank you so much, Higor Teixeira! Best, Marat

Went for selling my bmw x3. - etha.t.hua

Went for selling my bmw x3. The whole process is really smooth and very efficient

We had a good experience overall and would definitely - Salt13

We had a good experience overall and would definitely return to buy from John Durkin again! He was incredibly patient and genuinely committed to ensuring we were satisfied—not just during the sale, but even after everything was finalized. The financing process went smoothly, though we do regret purchasing the Zurich Shield. The application left messy streak marks and what felt like overspray bumps on the car. We were the first customers to work with a new leather repair specialist, and unfortunately, the results didn’t meet our expectations. That said, the team did everything they could to make it right, and we truly appreciated their effort—even if the outcome wasn’t ideal. However, we were promised something extra to make up for the poor experience, but haven’t heard anything further on that. The service department, however, left something to be desired. Despite being told I’d receive follow-up calls, I had to reach out multiple times when no one got back to me. Important details discussed beforehand were missing at the time of the appointment, and items that were supposed to be looked into ahead of time were not addressed. On a positive note, the actual repairs were excellent and the loaner cars were a big plus. The detailing shop also fell short—especially after the leather repairs required several return visits. We eventually took the car to a professional detailer, and the difference was night and day. In summary, while there were a few bumps along the way, our overall experience was positive—thanks in large part to John Durkin’s exceptional service.

The new receptionist was funny and polite. - elrivers20

The new receptionist was funny and polite. Jack was very professional and has a very relaxed demeanor. He didn’t pressure me at all, which is important. Chad in finance was good; Julie the tech geek is super smart and all were very nice and welcoming.

I had a great experience at BMW of West Springfield! - mbail

I had a great experience at BMW of West Springfield! The staff was welcoming, knowledgeable, and made the car-buying process seamless. I felt valued, never rushed, and all my questions were answered. HIGHLY recommend for anyone looking for a BMW! I didn’t see it before, but they just finished a remodel, and it’s easily the nicest, most modern BMW dealership I’ve been to. Special thank you to Jerome, Gezim, and Bryce!

I recently had the pleasure of purchasing a vehicle at - GK

I recently had the pleasure of purchasing a vehicle at this dealership. Gene Wagner was instrumental with my positive experience. He is an excellent salesman. Knowledgeable, patient and professional. He made the entire experience from the inquiry phone calls, test drive and ultimate purchase a very positive experience. I was also fortunate to work with Paige. Paige delivered my vehicle to my home. Her enthusiasm and excitement upon arrival to my home was contagious. She was helpful and professional. Paige was refreshing and should consider going into sales!

I have been a customer at BMW of Norwood since 2012. - bowentj

I have been a customer at BMW of Norwood since 2012. I have always had an excellent experience in all departments. I just recently purchased a Pre-Owned BMW and I’m glad I’m continuing with this dealership.

I have brought my 2023 430i to the Rockland service - oconndave11

I have brought my 2023 430i to the Rockland service center a couple times most recently on 5/28/2025. From the friendly people to the great service I would highly recommend this dealership/service center when shopping for a luxury/sporty vehicle. Thank you to the team at Rockland BMW! Dave O

Most ineffiicient purchase process I have ever seen. - jk7765

Most ineffiicient purchase process I have ever seen. We arrived to find ou they had screwed up all of our paper work which took them 90 minutes to rectify, After another 90 minutes of waiting around we found out that they had not even provided the needed information to our insurance company. We had to call ourselves. The sales manager tried to blame our insurance company instead of them dropping the ball not once but twice. Nobody from the dealership trhought to call. I am hoping the service department is better but I woud stay away from sales. They are simply awful.