10 Massachusetts BMW Dealers

Great experience as always! - Tony J

Great experience as always! Hadi and David are great to work with and I highly recommend seeking out both.

I took my BMW in to have it serviced twice this month, - wyncooper

I took my BMW in to have it serviced twice this month, and Laurevens did an excellent job of making sure everything went well, which it did. He was courteous, competent, and a pleasure to work with.

We recently purchased a vehicle from Herb Chambers BMW of - sandeepsingh

We recently purchased a vehicle from Herb Chambers BMW of Sudbury, and the entire experience was nothing short of exceptional. Brianna, who assisted us throughout the process, was incredibly warm, inviting, and attentive to our needs. From the very beginning, she made us feel welcome and went out of her way to ensure everything was handled efficiently so we could take our vehicle home as soon as possible. She stayed on top of every detail — from organizing the paperwork to providing timely follow-ups — and kept us clearly informed at every step. Her professionalism, kindness, and genuine desire to help made the whole process smooth and stress-free. Beyond Brianna, the entire team at the dealership was equally humble, compassionate, and easy to work with. It truly felt like everyone there cared about making the experience as enjoyable as possible. Highly recommend Herb Chambers BMW of Sudbury — especially if you get the chance to work with Brianna!

We had a good experience overall and would definitely - Salt13

We had a good experience overall and would definitely return to buy from John Durkin again! He was incredibly patient and genuinely committed to ensuring we were satisfied—not just during the sale, but even after everything was finalized. The financing process went smoothly, though we do regret purchasing the Zurich Shield. The application left messy streak marks and what felt like overspray bumps on the car. We were the first customers to work with a new leather repair specialist, and unfortunately, the results didn’t meet our expectations. That said, the team did everything they could to make it right, and we truly appreciated their effort—even if the outcome wasn’t ideal. However, we were promised something extra to make up for the poor experience, but haven’t heard anything further on that. The service department, however, left something to be desired. Despite being told I’d receive follow-up calls, I had to reach out multiple times when no one got back to me. Important details discussed beforehand were missing at the time of the appointment, and items that were supposed to be looked into ahead of time were not addressed. On a positive note, the actual repairs were excellent and the loaner cars were a big plus. The detailing shop also fell short—especially after the leather repairs required several return visits. We eventually took the car to a professional detailer, and the difference was night and day. In summary, while there were a few bumps along the way, our overall experience was positive—thanks in large part to John Durkin’s exceptional service.

I had a great experience at BMW of West Springfield! - mbail

I had a great experience at BMW of West Springfield! The staff was welcoming, knowledgeable, and made the car-buying process seamless. I felt valued, never rushed, and all my questions were answered. HIGHLY recommend for anyone looking for a BMW! I didn’t see it before, but they just finished a remodel, and it’s easily the nicest, most modern BMW dealership I’ve been to. Special thank you to Jerome, Gezim, and Bryce!

Service department responsive and prompt. - hiramwilliams

Service department responsive and prompt. Also satisfied with the work including a complicated repair job

The dealership is very clean, professional, friendly and - huntertracey443

The dealership is very clean, professional, friendly and accommodating and welcoming I would recommend to otgers

My sales person, Hunter was friendly, polite, - Linda Rose

My sales person, Hunter was friendly, polite, professional, and totally knew his stuff. We never felt rushed and he sat with us and helped me design my perfect car. Super responsive to all of my emails and text messages which made for an easy experience. I highly recommend BMW of Rockland and especially working with Hunter Leighton. Curtis, our finance manager was easy to work with as well, and Chris is a wizard explaining all the technology that BMW offers

Most ineffiicient purchase process I have ever seen. - jk7765

Most ineffiicient purchase process I have ever seen. We arrived to find ou they had screwed up all of our paper work which took them 90 minutes to rectify, After another 90 minutes of waiting around we found out that they had not even provided the needed information to our insurance company. We had to call ourselves. The sales manager tried to blame our insurance company instead of them dropping the ball not once but twice. Nobody from the dealership trhought to call. I am hoping the service department is better but I woud stay away from sales. They are simply awful.