Great Experience - claudiod
Unfortunately we had to give back our car and for now decided not to get a new one as we just moved into the City. Returning the car and ending the lease Kevin has been a great help! the Process was very easy and Kevin made sure to explain important things. I hope in the near future we can lease a new car and I am sure I will work this out with Kevin! Thanks a lot!
Like her own son! - Leo.sangadej
Another year, Another car, Another awesome experience by Chang "Michelle" Hsie. As usual she is amazing and almost a second mother, looking out for me and making sure the car I buy is a safe car for me! She is very knowledgable and always goes to bat with the GMs and managers. No matter what I need she gets for me. Super straight forward. For as long as I buy a car I will always go back to this awesome lady for help!!! PLEASE ask for her! She will treat you like you are her own KID!
** Did not buy a car from Herb Chambers BMW this time. BUT not because of this awesome lady!! Due to lack of inventory.
Quick Professional and Excellent - Greg
I first met Jamie 12 years ago when I bought my first BMW - between my extended family and friends Jamie now has over 20 clients referred in by me - that's what happens when you deal with a consummate professional who appreciates his clients and never misses any details.
They get it - Mercedes12
Savvy dealerships understand the value of customer retention. I've been a customer here for a very long time. For good reason. The people here will go way beyond "good enough" to keep customers smiling.
Superb service experience - barrettreid
I had a real problem with my X5 BMW showing warning signs of engine overheating. The advisor was very professional, was able to accommodate my service request in a timely manner. They had to keep the car for a few days however, I was informed every step of the way and I was provided with a courtesy vehicle so that I did not have to feel stranded without my vehicle. My overall experience was great, my vehicle felt and looked like a car by the time they were through with their services. I would truly recommend this service department to everyone.!!!! excellent service, wonderful experience!
Possibly the best car buying experience ever. - Papa Pons
I'm sharing my experience so others can benefit from it. If I tell you we weren't a bit apprehensive walking in, it'd be a lie. This was by far the most fun we've had buying a new vehicle. Tim Muldoon was our sales rep. He's passionate about BMW and very knowledgeable, with lots of fun facts and eager to test drive any model or all of them. We test drove several before we fell in love with the X4.
Once you buy one of these amazing vehicles, you are faced with the dilemma of having the largest array of fun features at your finger tips except you don't have a clue until you meet Kyle Dailey (aka Genius) Kyle knows every inch of these vehicles and he's a lot of fun to talk to. A great coach with a natural ability to share his knowledge. And yes, you can go back to him anytime.
for making the experience so special, fun and painless.
a great experience - vlaw
Recently we purchased a vehicle from BMW of West Springfield.By the luck of the draw we
were introduced to Edwin Torres. He made the purchase a enjoyable experience.
Answered all our questions-gave us all the information we needed.From start to finish
Edwin made the purchase problem free.He is a professional sales person at the top level.
Jim & Virginia L.
Very accomodating - carla
Just bought a car, everyone was friendly and helpful. I felt that I got a very fair deal on the car that I wanted. Joey Harrington is a great salesman, helpful but not pushy. I have walked out of other dealerships when I felt that the salespeople were obnoxious. Did not get that here, evryone was pretty down to earth and helpful.