Very professional - paulPandaG
I had very nice experience getting my new car here. Ahmed is my client advisor, provided detail usage of each little feature of my car. From test driving to signing the docs, it just took me around 3 hours. The experience is seamless. They are also willing to give better price, I got the best price from them comparing other places. Strongly recommended!
Outstanding Service Advisor + Repeat Service Experience - John Sutherland
Currently I'm driving my 6th BMW, an X3. I purchased this Certified Pre-Owned vehicle last year from BMW of Sudbury. Over the years, i've experienced three different dealerships and worked with countless service advisors. There is no doubt that Kenneth Meltzer is the finest Service Advisor i've ever had the pleasure of working with. His customer service is extraordinary during every step of the process, from intake to pick up and after the work is done, he personally follows your vehicle with great attention detail that goes far beyond expectations. It is a strong team led by Al Jonuz. Colleen Silver has also been very helpful. In summary, Kenneth Meltzer in particular is an automotive expert you can trust, and one that I would highly recommend you use for servicing your BMW.
Keeps going the extra mile - mpetke
Jamie continues to amaze with his ongoing support and service orientation well beyond the purchase experience. The man continues to be a trusted and appreciated professional who goes above and beyond in the name of personalized service.
Wonderful experience! - Nina M
I worked with Tim Muldoon and I can say that it was the best car buying experience I've had to date. Tim was absolutely wonderful and very responsive. He gave me his personal mobile and I contacted him many times regarding the pros and cons of a specific car that I had my eye on. Tim was great to work with and I really feel that he was looking out for my best interest. His exact words "You're not wasting my time at all! Even if you do go with a different brand, I just want to make sure that you're getting a good value". He is truly a class act and helped me through this process, which can be rather daunting to someone that does not have a lot of knowledge about cars.
The dealership is beautiful. There is a great waiting area and they treat everyone that walks in the door like gold. Wonderful coffee/beverage station and plenty of snacks. Very comfortable leather chairs in the waiting room and I won't mind sitting and waiting when my vehicle gets serviced. The finance manager (Richard) was wonderful as well as Ethan Harrington who spent almost two hours showing me how my new car works and all of the bells and whistles. He even put in the new mats for me and switched out the license plate holder upon my request. They really left no stone unturned. I'm happy to be part of the Premier BMW family and will continue to purchase my future cars from this dealership. Anyone considering a BMW should visit this dealership and ask for Tim Muldoon, you'll be happy that you did!
Terrible! - GetReal
Total lack of respect for their customer base and future customers. If your a millionaire then be me guest and pay top dollar. If your looking for a good deal on a BMW go elsewhere. Just friendly advice from lifetime BMW owner.
BEWARE !!! Hungry to sell - NO LONGER A CUSTOMER
In fall of 2015 had minor service was informed I should get snow tires, I replied," I don't drive it in the winter", then was told by Peter well in the spring "you will need new tires and brakes" , thought that was odd just got new tires in spring of 2015. Had the car towed in fall of 2016 following belt broke. Was then informed needed new water pump, had it completed then they replaced the belt and test drove it and found issue with power steering pump, recommended it get replaced all for about 3K. Didn't sound or feel right had car towed out of there without the belt or power steering pump at a cost of 1K. It is now spring of 2017, just had car repaired at repair shop I heard about on radio that has a lot experience with BMW's. Just informed do not need new water pump, it was left loose, new belt put on and total bill was $ 191. Instinct paid off. Would not recommend Wagner for anything. THEY NEED TO CLEAN UP THEIR ACT AND BE HONEST IT WILL GET YOU MORE BUSINESS !!!
Great experience in car buying - Lisa Crouse
Bryce Piemonte was great experience. He explained everything clearly and there was no pressure. He spoke directly to me and not my husband which is not usually the case with car salesmen. I was impressed. I would highly recommend him.
Horrible Service - DCalla
Brought my car in for service on May 3rd after setting up an appointment that included a loaner car. When I dropped it off the person told me I wasn't able to get a loaner due to something management did. However at 8:30 am on a Wednesday there wasn't one member of the management team there to talk to. This caused a delay and some embarrassment as the flag was done in error. Never was I contacted when the flag was placed, or when I made the appointment. I asked for a call during the day from a manager to review but never got one. When I picked up the car the manager I talked to was clearly uninterested in mY issue. They also told me they were unable to find an issue but my independent shop found an oil leak 2 days later. Avoid this dealer!