Matt Baker - Alexis Thornton
I have been going to Herb Chambers BMW in Boston for the last 8+ years, i have bought 6 cars from them. During the entire time my experience had been great, especially when it comes to the service department advisor Matt Baker, he always seem to go above and beyond my expectations. He is a tremendous asset to this company, he has great communicating skills and never leaves his customers waiting for an answer about their vehicle or what service is being done. I always feel great walking through the door and see his face because i know i am in good hands. If i had a business this is the type of Man i would love to have there for my customers. Thanks Matt Baker for all you have done!!!
Great customer service and welcoming sales staff!! - mattliptak
Lets face it, as you know buying a car stinks but this place makes it pretty easy. Nice staff and not only helpful and welcoming but easy going. I came in to take a look at a pre owned certified vehicle they had online and they could not of been more helpful. Plus the person I had been speaking to over email was great and responsive, giving me all the details and even crunching numbers for me without me even having to pick up the phone once. The location is off a busy road near the North Shore Mall and traffic is tight, however the sales and finance department here was awesome and I would highly recommend anyone looking for a BMW to come here and check these guys out.
I was just looking - Lenbuilder
It was my first day looking for a car, I picked it up the next day! It happened to be the perfect car Ryan found me at a price that was comfortable for me. I've never never had an experience at a dealership like this, nor have I ever shopped for a BMW. Beautiful atmosphere, an awesome selection and some great great people. Ryan made the sale so simple and Brad made the contract part a breeze. As Arnold said, I'll be back!!
First rate! - Mercedes12
Been a customer here for many many years. Good reasons for that too. Highly recommend. Greg Dolabany (sales) is outstanding. No pressure. Always answers questions. Listens.
Possibly the best car buying experience ever. - Papa Pons
I'm sharing my experience so others can benefit from it. If I tell you we weren't a bit apprehensive walking in, it'd be a lie. This was by far the most fun we've had buying a new vehicle. Tim Muldoon was our sales rep. He's passionate about BMW and very knowledgeable, with lots of fun facts and eager to test drive any model or all of them. We test drove several before we fell in love with the X4.
Once you buy one of these amazing vehicles, you are faced with the dilemma of having the largest array of fun features at your finger tips except you don't have a clue until you meet Kyle Dailey (aka Genius) Kyle knows every inch of these vehicles and he's a lot of fun to talk to. A great coach with a natural ability to share his knowledge. And yes, you can go back to him anytime.
for making the experience so special, fun and painless.
Service department is one of a kind! Exceptional treatment! - mattliptak
This review is for the service department only since I did not buy my car there. Very smooth process, helpful and accommodating staff and they walked me through all of the components of my warranty and even pulled up info about my BMW. Nice waiting area lounge with free bagels, coffee, juice etc. Very nice parts/store with all sorts of neat BMW gadgets. I can honestly say it was a pleasurable experience and I came away from it feeling good. I would definitely recommend the dealership and I would return here for service and possibly sales down the road.
Excellent experience! - CJ
I recently purchased a 2013 335i xDrive. Chris Hughes, Stephen King, Kyle Cowdell and Aminder Singh are true professionals who treat the customer with respect. Pleasure to do business there!!!
Excellent Experience!!! A+++ - Lee D.
I was in the market for a BMW X5 and came across a CPO vehicle on the website. I emailed at 10:30 p.m. Friday night and had a response within 10 minutes. They were on line dealing with another customer and saw my email well after they were closed. They took the time to respond even though I was not expecting it. Scheduled an appointment for the next morning at 9:45. I met Joey Harrington, my assigned Sales Rep. Great guy!!!! We went on a well thought out test drive. Joey H. was knowledgeable and an effective partner in the transaction. Within 25 minutes of the test drive we had agreed on a fair price for my trade in and the deal was struck. The Finance team was awesome and easy to deal with. No hard sell here. Again, very thoughtful about the various aspects of the transaction. Picked the vehicle up on the coldest day of the year and yet Joey H. did not rush the process. He took the time to wash my license plates before he put them on the vehicle. It is the little details that matter!!!! If you are in the market for a new or used vehicle do not hesitate to give Wagner a shot for your business. I do not think you will be disappointed.