With so many dealers to choose from go with Herb - tkjeldgaard
With so many dealers in the Boston area it can feel overwhelming, but Herb Chambers is the best. Omar, our sales representative, went above and beyond. My wife (who was 8 month pregnant) and myself had a lengthy list of needs. Omar was able to respond quickly, accurately, and politely. Don't put up with pushy and annoying sales at other dealers. Omar was always available via email, phone and even cell phone. He earned our business and our trust. Herb Chambers pricing is very competitive, but Omar's sales service is what sold us. I highly recommend him to anyone interested in a BMW. We will be coming back for our next car. A+ service.
Marjorie is the best!! - Clarkee
If your buying a BMW this is a great dealer. Ask for Marjorie as she took care of me from the minute I walked through the door to the follow up call a week after I picked up the car.
Marjorie made the ordering and buying process smooth and painless and took care of all the loose ends. I was expecting a boring, stiff, car salesman but was pleasantly surprised dealing with Marjorie as she is a ray of sunshine!
Friendly - Dealer2016
Disappointed the way they handled my car purchasing, but the client advisor was excellent, very helpful and went extra mile to make the deal. Communication could have been better :(
They get it - Mercedes12
Savvy dealerships understand the value of customer retention. I've been a customer here for a very long time. For good reason. The people here will go way beyond "good enough" to keep customers smiling.
Outstanding service and Friendly employees! - Alicia Shaheen
Everyone from the person answering my emergency call, to the guys in service, to the general manager were very nice, helpful and accommodating! I've gone here for the past 2yrs and won't go to any other dealership because of the level of professionalism here! They have amenities too if you need to work on your laptop!!
Great dealership!!!! - Charlie S.
It was a pleasure working with Ben Whitney I was interested in a 2016 400 series sedan and Ben explained all my options. Their pricing makes it simple and easy to decide. Thanks again Ben!
will buy from them again - Tom B
I have a 2009 528 that I purchased from BMW of WS in 2012. it now has 254000 miles and still runs great. my shopping and purchasing experience was excellent (Jason P) the service I receive is still above my expectation
as a result of my experience at WS BMW my daughter bought her 328 and was very pleased with Bryce
all and all I look forward to my next purchase at BMW of West Springfield
Honest and cost concious - Jhslawsky
I had trouble with my X3 while on vacation in NJ. They fixed the immediate problem and told me when I got back home to have my local dealer check the rear shocks as one was supposedly leaking. I took it in to Wagner, where I bought the car, and had them take a look. They told me that if the shock was leaking at all it was very minimal and they recommended I not replace the rear shocks yet and to check them again at my next regular service appointment. This saved me a lot of money needless to say. I greatly appreciate Wagner's "wait and see" approach.