On 3/8/2014 2:37:40 PM Theodore Steinman wrote:
I have been dealing with Herb Chambers for over 25 years, and the reason is Kevin Bugbee. During the many leases on 2 cars, one after another, Kevin is the most personable, forthright, honest and reliable individual I have ever encountered in the automobile business. A recent interaction exemplifies the meaning of service. The garage door opener mechanism for my new BMW X-1 was not working despite many attempts by myself and another person at the dealership. Kevin came to my home, calling a 1-800 number and going thru the necessary steps to re-program the garage mechanism that now allows an opening of the garage door from inside the car (and it was a complicated process). Then he adjusted the rear wiper blade rather than telling me to bring it into the dealership for servicing. He could not have been more accommodating, thorough and meticulous in his approach -- making sure everything was perfect before he left. Such service is why he is the only auto salesman I have dealt with for over 25 years.
On 3/6/2014 5:16:19 PM ElliotAcoca wrote:
Michael Tirrell was extremely attentive and friendly as was the rest of the office. My visit was brief and the problem was resolved.
A highly efficient and well run showroom and wouldn't hesitate to recommend them to ALL my friends.
I am so pleased with them that I am considering making my next BMW purchase from their showroom.