Outstanding service ... and Kevin Bugbee is the best! - eharrison3
I have had the pleasure of purchasing two BMWs from Herb Chambers -- and Kevin Bugbee has been my sales consultant both times. Never has the process of purchasing an automobile been such a pleasure -- and it doesn't stop there. Kevin is available and also regularly checks in with customers -- and always is willing to go above and beyond. I can't say enough good things about my experience with Herb Chambers and Kevin -- and I've heard wonderful things about HC's other brands too. 5 stars, all the way.
Excellent experience! - Erin Sarin
Jonathan Parker was absolutely wonderful to work with! We had such a great experience when our 328xi lease came to an end, and we wanted to explore additional models. He took the time to review features and options for all the different models we considered, was very thorough and thoughtful with all of his suggestions. He truly made the whole experience very easy for us, and we ended up with a beautiful 4 series M sport!
Thank you to Jonathan for going out of your way to make sure we would be driving exactly what we wanted! We will be coming back to see you soon for our next car!
Great customer service and welcoming sales staff!! - mattliptak
Lets face it, as you know buying a car stinks but this place makes it pretty easy. Nice staff and not only helpful and welcoming but easy going. I came in to take a look at a pre owned certified vehicle they had online and they could not of been more helpful. Plus the person I had been speaking to over email was great and responsive, giving me all the details and even crunching numbers for me without me even having to pick up the phone once. The location is off a busy road near the North Shore Mall and traffic is tight, however the sales and finance department here was awesome and I would highly recommend anyone looking for a BMW to come here and check these guys out.
First rate! - Mercedes12
Been a customer here for many many years. Good reasons for that too. Highly recommend. Greg Dolabany (sales) is outstanding. No pressure. Always answers questions. Listens.
Terrible follow through - Bmwgall0123
Unfortunately, this company prides itself on horrendous follow through. After paying off a car early, I was owed a refund on GAP insurance which was sold by the dealership. After months of requesting it, I never heard anything. In fact, my emails were blatantly ignored. The GM responded when I reached out, but was quite rude. I then reached out to the Gallery Group which is the umbrella Corp under which this dealership sits. Although I finally received my refund, I was promised a call back which I never received and the management overseeing this dealership from Gallery Group is non responsive. It seems that the parent company has fomented a culture at this dealership that puts customers last and that is quite unfortunate.
Possibly the best car buying experience ever. - Papa Pons
I'm sharing my experience so others can benefit from it. If I tell you we weren't a bit apprehensive walking in, it'd be a lie. This was by far the most fun we've had buying a new vehicle. Tim Muldoon was our sales rep. He's passionate about BMW and very knowledgeable, with lots of fun facts and eager to test drive any model or all of them. We test drove several before we fell in love with the X4.
Once you buy one of these amazing vehicles, you are faced with the dilemma of having the largest array of fun features at your finger tips except you don't have a clue until you meet Kyle Dailey (aka Genius) Kyle knows every inch of these vehicles and he's a lot of fun to talk to. A great coach with a natural ability to share his knowledge. And yes, you can go back to him anytime.
for making the experience so special, fun and painless.
EXCELLENT IN EVERY WAY!!! - BMDACURA
This dealership went above and beyond my expectations. Stephen King and Kyle Cowdell are the best. Excellent Custer service, the work very hard to get what you want and always follow through. They are a wealth of knowledge and super awesome to work with!!!
Very accomodating - carla
Just bought a car, everyone was friendly and helpful. I felt that I got a very fair deal on the car that I wanted. Joey Harrington is a great salesman, helpful but not pushy. I have walked out of other dealerships when I felt that the salespeople were obnoxious. Did not get that here, evryone was pretty down to earth and helpful.