Purchase of a new X5 - New car purchaser
I recently made the decision to trade in my 640 to purchase an X5. I visited two dealerships in the Boston area as part of my purchase process. I found there to be no comparison between the two as Herb Chambers was head and shoulders above the other dealership in terms of their professionalism and customer responsiveness. I worked with Omar as my sales consultant and Aaron as the sales manager and both were terrific to work with.
First rate in all respects - Joe68
My family has purchased four different model BMWs from this dealership in the past several years. The sales force and service force are second to none in the industry. Henry Ding in sales is knowledgeable, honest, straightforward, and always follows through on the little details that make the experience a pleasure. My wife and I each purchased a car through Henry recently and recommend him highly. The entire sales management team team (Juan and Jason) also went out of their way to get to know me and my wife personally and make sure we were satisfied. Buying a new car can be stressful given the size of the expenditure, but dealing with Henry, Juan, and Jason take as much stress out of the experience as possible.
I highly recommend BMW of Sudbury and will buy from them again without hesitation.
Great customer service and welcoming sales staff!! - mattliptak
Lets face it, as you know buying a car stinks but this place makes it pretty easy. Nice staff and not only helpful and welcoming but easy going. I came in to take a look at a pre owned certified vehicle they had online and they could not of been more helpful. Plus the person I had been speaking to over email was great and responsive, giving me all the details and even crunching numbers for me without me even having to pick up the phone once. The location is off a busy road near the North Shore Mall and traffic is tight, however the sales and finance department here was awesome and I would highly recommend anyone looking for a BMW to come here and check these guys out.
First rate! - Mercedes12
Been a customer here for many many years. Good reasons for that too. Highly recommend. Greg Dolabany (sales) is outstanding. No pressure. Always answers questions. Listens.
Excellent Care and level of professionalism - Satisfied Customer
I truly appreciate the level of professionalism and genuine concern displayed by my service advisor, Stan Sooklal. With Stan, I am always confident that my concerns will be addressed promptly and accordingly. He is very thorough and attentive to your needs. He gets the job done right. I would most certainly recommend Mr. Sooklal to a friend. He's understands the importance of service
Possibly the best car buying experience ever. - Papa Pons
I'm sharing my experience so others can benefit from it. If I tell you we weren't a bit apprehensive walking in, it'd be a lie. This was by far the most fun we've had buying a new vehicle. Tim Muldoon was our sales rep. He's passionate about BMW and very knowledgeable, with lots of fun facts and eager to test drive any model or all of them. We test drove several before we fell in love with the X4.
Once you buy one of these amazing vehicles, you are faced with the dilemma of having the largest array of fun features at your finger tips except you don't have a clue until you meet Kyle Dailey (aka Genius) Kyle knows every inch of these vehicles and he's a lot of fun to talk to. A great coach with a natural ability to share his knowledge. And yes, you can go back to him anytime.
for making the experience so special, fun and painless.
Same issues have not been fixed - Oceandigger
I bought a pre-owned 2013 BMW 3 series active hybrid about 1.5years ago. Within that 1.5 years, the car had been in the dealer for more than 10 times for the same issues and it has never been fixed. it was great for the frist month, but afer that, it started slight shaking when it was idling and got worst everyday. Just got it back from dealer (10days in the shop). They told me that they needed to replace 4 tires so they could do a test drive so i did and hopefully they will solve the issue but disappointed. I will keep bringing it to the dealer until they will solve the issue for me while my car still under warranty.
My visit - Scott
Wagner BMW is awsome ! First class dealership ! I was driving and my cigarette outlet stopped working... Drove in and expected to have to make an appointment... Nope took care of it within 15 minutes... Matt the service rep was fantastic, can't say enough positive things, never any gasses or headaches !