Purchased a used INFINITI - JasonPam
We chose this dealership to trade in our INFINITI for a newer one and dealt with Jonathan Stanhope who was excellent! He was very professional and took care of our issues with our trade to our satisfaction. We actually turned in our newer purchase for a bigger Infiniti M and Jonathan helped make that happen. We are very satisfied with the dealership and Jonathan.
Simple service done right - BrettCline
I've worked with Ken for several years now and I'm assured a clear, simple explanation before work starts and my car is done correctly when I leave.
Ken takes the time to know the little things about each model and has lot of general experience to make decisions easier.
Amazing service - Nolan
We were shopping for a used car and had some very specific requirements. We visited 9 dealerships till we found the perfect looking car online it was far away but looked perfect. I emailed and set up an appointment they called shortly after and set everything up. Upon arriving to the dealer at 6pm I walked in and asked for Jeff. He was standing at the counter waiting for us. We are not your typical looking BMW buyer but they did not care. Jeff had the car up front and warm. He took us for a drive and was extremely knowledgeable. He answered every question. When it came time to talk business he was very easy going and gave us all the time we needed. Our old car was not yet officially totalled and we did not want to buy till we were sure. Jeff understood and said they would hold the car with no money down for 3 days. They did. When it came time to buy Jeff was there for every step and offered us everything possible. When we picked up the car he spent a half hour teaching us how to use this fancy BMW. His amazing customer service and the dealerships programs for people that buy from them will make us do the long drive to buy from again and drive past dozens of other dealers to get there.
Terrible! - GetReal
Total lack of respect for their customer base and future customers. If your a millionaire then be me guest and pay top dollar. If your looking for a good deal on a BMW go elsewhere. Just friendly advice from lifetime BMW owner.
Great dealership!!!! - Charlie S.
It was a pleasure working with Ben Whitney I was interested in a 2016 400 series sedan and Ben explained all my options. Their pricing makes it simple and easy to decide. Thanks again Ben!
Sales & Service 5* - AnneMarie Hannigan
I purchased a 535xi from Kenny on 12/08/16. This is actually my second BMW from Wagner. Kenny is the person to go to. After two months of owning my car he still answers questions and is so nice to deal with. I never feel like I'm at a car dealership with Kenny. He gets the job done.
Great sales experience - Nataliya P
I recently purchased 2017 BMW X1 and got excellent customer service from Bryce Piemonte.He was very friendly and helpful, and followed up with me after the deal. I love the car of course! This is my first time buying BMW so I hope for a great experience with the dealership in the future as well.
Poor pre-purchase inspection & communication - hianderson
I'm an 18-year bmw CCA member. Took used car for a pre-purchase inspection in late December. Very disappointing experience. Poor communication - xx did not response to multiple calls once he had the vehicle. Wanted to get some direct feedback on how the car felt during the test drive from the mechanic. Was not able to do so. As a result, I have some concerns about the car which I will have to evaluate myself. Kept the independent dealership employees who were picking the car up waiting b/c I hadn't paid - but I had called twice to try to pay the bill. Had to go around xx, the service advisor, to close out the books. Provided a very cursory inspection sheet - much, much less detailed than I was expecting (wanted the BMW CPO inspection that you can find on google, got a one-page green/yellow/red of just the major systems, with no metrics except tire depth). Just felt like a poorly run dealership, honestly. Would definitely not recommend to others doing a PPI.