Zach Laub - Thamrun
Was helped by Zach Laub purchasing my new ride. Very helpful and more importantly very clear and detailed when it comes to helping this customers out with the car features and just generally getting us comfortable to the new car. Word up to Zach
Excellent Service!! - zbmw
Visiting BMW of Sudbury is always a great experience. A welcoming atmosphere and my special requests are always taken care of by Ken Meltzer. If he goes to another BWM dealership I may have to follow him there.
One Happy Customer!
The best car buying experience! - Joseph stilwell
I called Frank Lopez in hopes of finding a new or used BMW x3 after telling me what inventory the dealership had in Stock he invited me down to take a test drive with my fiancee. We both picked out the perfect black on black x3. It had CPO (Certified Preowned) and looked brand new. We have now owned the car for 2 weeks and are in love with it! Frank was a delight to work with from the first phone call to the follow up after we took delivery. Undoubtedly the best car buying experience we have ever had! Thanks Frank Lopez! Sincerely, Joe and Becca
They get it - Mercedes12
Savvy dealerships understand the value of customer retention. I've been a customer here for a very long time. For good reason. The people here will go way beyond "good enough" to keep customers smiling.
Outstanding service and Friendly employees! - Alicia Shaheen
Everyone from the person answering my emergency call, to the guys in service, to the general manager were very nice, helpful and accommodating! I've gone here for the past 2yrs and won't go to any other dealership because of the level of professionalism here! They have amenities too if you need to work on your laptop!!
Great dealership!!!! - Charlie S.
It was a pleasure working with Ben Whitney I was interested in a 2016 400 series sedan and Ben explained all my options. Their pricing makes it simple and easy to decide. Thanks again Ben!
Honest and cost concious - Jhslawsky
I had trouble with my X3 while on vacation in NJ. They fixed the immediate problem and told me when I got back home to have my local dealer check the rear shocks as one was supposedly leaking. I took it in to Wagner, where I bought the car, and had them take a look. They told me that if the shock was leaking at all it was very minimal and they recommended I not replace the rear shocks yet and to check them again at my next regular service appointment. This saved me a lot of money needless to say. I greatly appreciate Wagner's "wait and see" approach.
will buy from them again - Tom B
I have a 2009 528 that I purchased from BMW of WS in 2012. it now has 254000 miles and still runs great. my shopping and purchasing experience was excellent (Jason P) the service I receive is still above my expectation
as a result of my experience at WS BMW my daughter bought her 328 and was very pleased with Bryce
all and all I look forward to my next purchase at BMW of West Springfield