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Lease a BMW X3 - Shakes
Originally we planned to lease an X1, but finally we were convinced to lease an X3 instead. Rafael Rohden has been very professional, helpful and easy and comfortable to talk. He tried to help us by all means. We are very satisfied with the deal and hope to continue to do business with him in the future. Only one downside comment is that the time for the final sign of all the documents took way much longer than we expected (hours), maybe because of year-end busy time, but a better arrangement would be appreciated.
smoothest car perchance ever - jairo lopez
Sheraz Sheikih & Justin Shin made the whole translation seen effortless, i am very pleased with the good job they did, i went to the dealer to see the car and with Sheraz good humor i end up buying the car the same day, he never pushed or rushed me what so ever, same goes for Justin, both very professional, never felt any pressure from them to do anything, they did help me get what i wanted.
Amazing service - Nolan
We were shopping for a used car and had some very specific requirements. We visited 9 dealerships till we found the perfect looking car online it was far away but looked perfect. I emailed and set up an appointment they called shortly after and set everything up. Upon arriving to the dealer at 6pm I walked in and asked for Jeff. He was standing at the counter waiting for us. We are not your typical looking BMW buyer but they did not care. Jeff had the car up front and warm. He took us for a drive and was extremely knowledgeable. He answered every question. When it came time to talk business he was very easy going and gave us all the time we needed. Our old car was not yet officially totalled and we did not want to buy till we were sure. Jeff understood and said they would hold the car with no money down for 3 days. They did. When it came time to buy Jeff was there for every step and offered us everything possible. When we picked up the car he spent a half hour teaching us how to use this fancy BMW. His amazing customer service and the dealerships programs for people that buy from them will make us do the long drive to buy from again and drive past dozens of other dealers to get there.
Outstanding service and Friendly employees! - Alicia Shaheen
Everyone from the person answering my emergency call, to the guys in service, to the general manager were very nice, helpful and accommodating! I've gone here for the past 2yrs and won't go to any other dealership because of the level of professionalism here! They have amenities too if you need to work on your laptop!!
Great dealership!!!! - Charlie S.
It was a pleasure working with Ben Whitney I was interested in a 2016 400 series sedan and Ben explained all my options. Their pricing makes it simple and easy to decide. Thanks again Ben!
Excellent customer service and experience - Lwoodbury
Everyone at this BMW dealership is outstanding. I worked with Ryan M to purchase my new X3 he and the finance guys worked hard to make it work for me with my trade in. They were all so supportive, helpful and courteous during the entire transaction. I have also used the service center to fix my previous car and I already know those guys who work in there are outstanding as well. Thank you BMW Wagner!
Great sales experience - Nataliya P
I recently purchased 2017 BMW X1 and got excellent customer service from Bryce Piemonte.He was very friendly and helpful, and followed up with me after the deal. I love the car of course! This is my first time buying BMW so I hope for a great experience with the dealership in the future as well.
CAR DAMAGED DURING SERVICE!!! BEWARE!! - RedSox518
I had brought my vehicle in for a routine service and upon completion, the tech and pulled my vehicle up to the pick up area. I was in the waiting area and he informed it was ready. I went out and he had left my vehicle running with the driver's door open. Didn't think much of it and drove home. I got home and did whatever and came back out later to run some errands. As I approached my vehicle, I noticed a curl of paint/plastic hanging from the rocker panel. Upon further inspection, the rocker panel had numerous scratches around the jacking point. One of my wheel was nicked as well.
I know what nicks and stuff are present on my vehicle and those were definitely not there prior to my service. I called the SA and informed him about this. He requested for pictures which I sent to him. He said he would follow up with me after discussing with the Service Manager. A few days later I called the SA back and he stated that the Service Manager reviewed camera footage and concluded there was not any evidence it could have happened. I tried to reach the Service Manager by phone and could not get through and he has not returned any of my messages.
I will certainly drive an extra 20-30 minutes out of my way to have my vehicle serviced at a different dealership. For those of you that must bring your vehicles here for service, I would recommend taking an examination and adequate amount of pictures of your car in the drop off area prior to leaving it with them.