Happiness is a new Cadillac! - Disneyfan1253
This is our 4th purchase from Olsen Cadillac. They turned a very difficult issue into a successful outcome and we are smiling once again! Each staff member we have come into contact with has treated us with kindness and respect, from our salesman John Bradley, to Service Manager Gary Carman, to our service advisor Joanne Sasso, to cashier Denise Leigh. I highly recommend R. C. Olsen Cadillac if you're thinking of buying yourself a little bit of happiness!
Best Car Buying Experience Possible - Elizabeth99
I recently purchased a 2013 Cadillac ATS from this dealership and could not have had an easier, more enjoyable experience. Kingslay, Lorne, and Jim made the car purchasing experience as smooth as possible. After having a bad experience at Ira Audi of Peabody, I am so thankful for the generosity, concern and compassion the Herb Chambers of Lynnfield sales crew showed me. Kingslay was knowledgable about the car, Lorne was extremely helpful in explaining the options for financing, and Jim made the purchasing portion painless. I'm very excited about the future in my beautiful ATS as well as with Herb Chambers of Lynnfield!
Best buy and repair! - mike b
I recently bought a used Chevy Volt here at Baker. I visited previously and asked the salesman to call next time they got one in. He did actually call me back! I loved the car. It was in great shape and very clean. Paul, the salesman, was very thorough and professional but not snooty. He and the manager, Mark, gave me a great deal and I have shopped around to know. After I bought the car, I had it serviced because of a slow leak in one of the tires. They removed the nail and fixed the tire and then re-balanced it at no cost to me! I would definitely recommend this Baker Dealership to anyone looking to purchase a new or used vehicle. Great place to shop! They were the best!
Best dealership I've ever done business with - Big Pete
Purchased a 2013 Chevrolet Suburban. Mark from sales treated my wife and I like family. Very easy and fair negotiating process. Tim in finance was extremely accommodating, helpful, and very personable. They seemed to be more concerned about your satisfaction than a profit. Had a minor issue with the vehicle upon delivery. Service department was simply put, unbelievable. Took immediate care of the issue and was genuinely sorry for the issue.
Purchased many vehicles from many different dealers and this dealership was the best.
Purchased vehicle. No pressure, no stress, - Buick 2016
Found vehicle online and was everything I was looking for. Bob Merrill was very informative and enjoyable to work with. Went to several dealers prior and some not so good.
Thanks for making my experience a good one. Buying a car is not the most enjoyable pass time but you made it great. Financing was a breeze too. I'll see you in a few years.
Great Service, unexpected surprise - foodie42
I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.
Easy and Honest- Best Car Buying Experience - cindymom
Like most consumers I dread buying a car, expecting the usual back and forth secret discussions between the salesman and the manager. This was not the case at Mastria Cadillac. The salesman Paul went out of his way to make this an easy, open, honest and smooth transaction. From the initial introduction to the final paperwork , and the detailing of the car (and replacing the battery) to the actual delivery and follow up he was 100% perfect. I will never fear the car buying experience again... mostly because I plan on buying from this dealership. Great Company, Great Staff, Great Selection and Great Prices. All around winner!
Good experience - Jnjd2
Flavio Video is a good dealer, pleasantly and with good experience, he is supportive and do great job for the costumers. Thank you. Was a good experience. God bless all of us.
NIGHTMARE car buying experience - Shaunna S
Purchased a used 2013 truck for $26K and a 2 year warranty for an additional $2,700. The low tire light was on when a test drove the truck. I assumed it was not a big issue, the dealer took care of it and the light was off when I took delivery of the truck but after 24 hours it was on again. Slow leaks & flat tires have been an ongoing issue with most (if not all) of the tires on the truck. It's been towed 3 times and additionally has required multiple emergency road service calls to change flat tires. I have documentation of this issue being repaired by Diamond 5 times!!! They have altered the TPM sensors and valve stems repeatedly to stop the tires from leaking. Come to find out, the real issue is the aftermarket wheels that came on the truck. I continue to get low and flat tires, the truck is currently not operable because the valve stem they shortened to get the tire to stop leaking has disappeared into the wheel so I can't re-inflate it (as I have been daily for the last 2 weeks). I recently moved out of state and my local Chevy dealer refuses to service the issue claiming the wheels all need to be replaced. Diamond refuses to do anything about it now that I'm out of state. So I have a $600 truck payment to GM Financial, purchased a warranty so I wouldn't have out of pocket expenses and I have a truck that can't be driven and the dealer won't service it. PERFECT ending to my perfect 9 month nightmare! Buyer beware!!!!! Ready to tow the truck to the Chevy dealer and walk away... screw my credit. FML
Awful service department. - Sal n
I brought my wife's cadilac esv platinum to this dealership the truck was still under factory warranty I brought it in 2 times for a faulty parking sensors they told me if they were working intermittently they could not replace. 1 month after the car was out of warranty the same issue came up I brought the car to them for the 3rd time in a matter of 4 months and they said my sensors were fried and I had to pay because it was out of warranty. I spoke to the manager Peter and he told me there was nothing they could do because it was out of warranty even though it was documented that I brought the car in while warranteed two prior times. I paid and left very unhappy.
Recently I bought my 17 year old son a cadilac cts for his birthday because we love american cars more specifically the cadilac brand. The same exact thing happens last week. I brought his car in for a faulty tire sensor that would go on and off and they told me they couldn't replace I told them the car has 49800 miles please replace the tire sensors I don't want the same thing to happen as what occurred with my wifes I was basically shown the door and nothing was done. Now the car is out of warranty and the sensor is completely broken. It's sad that I spent a good amount of money and received service that is unbefiting a prestigious car company as cadilac. Sal N.
Peter you know who I am and I'm really disappointed.
Issue with a repair Bill I thought unfair - mike122569
I brought my car in for brake service after having brought it in a couple times previously but finding I didn't need brake pads at that tie. Unfortunately this time it was too late and I was told I needed rotors as well. Now for those that don't know, rotors can go bad for many reasons but it was hard for me to not blame the dealership for not listening to me the last 2 times.
When I spoke with Ron Caswell about my disappointment I was hoping that he would understand and explain to me why this happened and why I now had to pay a lot of money.
Ron was beyond helpful! He listened to me and acknowledged my concern and explained to me some reasons why this could have happened without making me feel as if he was just brushing me off.
In the end he did something beyond my belief and far above what was needed. He did it for no other reason than to show me that this dealership is there to be a partner and not an adversary.
I have been sold on Cadillac for 10 years now and probably will buy a new one soon. I will not go anywhere else because of this great manager and the treatment that left me feeling like a valued client.
Thank you again Ron. I will be telling everyone who will listen what a great bunch of people you have working in this dealership.
I have been using Long Cadillac as my only dealer for... - sdoherty
I have been using Long Cadillac as my only dealer for service since I bought my 2010 Cadillac SRX from another dealer in Massachusetts in October of 2009. It has been 3 years of top notch customer service. I hope they keep it up as service is the single most important part of car dealer/car owner relationship. So far Long seems to understand this very well indeed...
Inaccurate diagnostic suggesting $700.00 in unrelated... - Pennyspontiac
Inaccurate diagnostic suggesting $700.00 in unrelated repairs to problem. Car taken to a dealership in Schenectady, NY and was properly diagnosed and covered under warranty.
I worked with Tom on a possible lease on a Buick Encore.... - devad
I worked with Tom on a possible lease on a Buick Encore. I loved the car but did end up choosing a different vehicle. Tom was amazing to work with. His response time was so quick and extremely patient while explaining the terms of a lease to me, multiple times. We got to the dealership on time and he was there and ready with keys and a plate. You could tell that he valued our time and I truly valued his.
His customer service made me second and third guess my decision to go with an alternate vehicle. He was extremely transparent and fair to work with. If I have the opportunity to recommend Tom or Sudbay Chevrolet, Buick, Cadillac, GMC in the future, I absolutely will, and send them right to Tom!