AWESOME - ctsv
I leased three new Cadillac's and bought my CTS V from Olsen. Never was really happy with them. A new leased 2012, 2013, 2015 and my 2011 v in 2015 I bought. But since Colonial took over a complete turnaround has transpired.
The service manager will not let you leave , until he makes sure you are 100% happy with your vehicle. His name is Gary Carman Right now Colonial Cadillac is (SECOND TO NONE) as far as service goes. Next all the service writers are very knowledgeable They get you in and done with no problems. .Now at Colonial Cadillac at the top of my list is a guy I met once his name is Brett, I believe he is the General Manager he will make sure you are happy when you leave. You won't get a chance to meet him because he has turned that dealership around, and any problems are taken care of before they reach him. Hats off to Colonial Cadillac, your people are outstanding, and my entire family are returning to Colonial Cadillac and we are telling everyone . Thanks Barbara & Vinny Bozzi
P.S. Peter in service and Denise are outstanding people to deal with.
Highly recommend - Kerrie
Jason was great to work with, and navigated us through the motions effortlessly. He even stayed after closing time so that we could test drive multiple vehicles, in order to make the right choice for us. We are repeat customers and will be back in the future.
Top Reviewed Specialists At This Dealership
A Service experience with a smile - Seabee2003
The service was great. What a great team. You really feel welcome coming in and leaving. Mike & Paul work as a great team along with the receptionist Karen. Mr Chambers should be very proud with a well oiled service team that never makes excuses. They have a Can-Do smile and very professional.
WOW! 5 Stars! - november6
I had the best buying experience here. John Lynch really made my experience worth a 5 star review. I knew what I wanted and he made that a reality. The staff here went above and beyond to make it all happen. They were such a joy to work with. I will definitely be back!
Vendetti Motors Great value No nonsense - Anna Mendes-O'Leary
I just purchased a new 2016 Buick Encore. We had the time and we were not in a rush to buy so we visited many dealerships in our area including other competitors like Ford,Toyota, Honda to check out their inventory and what value they had to offer. WE chose Vendetti Motors for their honesty, no games, no nonsense prcing, no pressure, and best value for the money. I would highly reccommend Vendetti Motors.
Purchase pre-owned Subaru Outback from Long Cadillac - jrpmorris
Enjoyed an excellent sales experience. Long Cadillac went the extra distance to delight us, including installing a timing belt on the car, at no additional charge. Also they transported the car to and from the Long Subaru dealership and took care of all the delivery details in spite of a major nor'easter storm that came through the day before we took delivery. Everyone was very helpful and courteous and took great care to ensure that everything went smoothly.
Poor Customer Service!!! - kaylapercy14
I had recently had an issue with my 2014 Cruze and had to have it towed to Diamond on Thursday. They returned my car to me same day saying it was the negative battery cable (which is a common issue for the Cruze). Only a few hours later, my car started acting the same way it did before it was brought there so I brought it back. Next day, Friday, they looked at it again and replaced the battery. Josh called me up and assured me that my issue was resolved. Sure enough, Saturday morning it was still having issues. I called both Josh and the General Manager, leaving messages to both of them requesting they call me back. It is now Tuesday and I have not heard from either of them! I brought my car to a different Chevrolet dealership and they were able to diagnose the issue within a day. Considering I work at a different car dealership myself, I know what the process is and what kind of service I should be receiving and I was VERY dissatisfied! I would NOT recommend this service department to anyone...
Great experience - carvalho12
I really love this place, customer service was awesome!
I'm first time buyer and Flavio Vidoto help me with everything, he was always available to answer my questions and he made the buy process very easy!
I recommend this place.
Buyer/Consumer Beware - Disappointed One
I have had the MA Inspection performed on my auto several times in the past 10 yrs at this dealership. I am very familiar with the mechanics of autos in and out. Most recently, I spoke to Paul Treseler (Service Consultant) about service to my auto that wasn't needed and the cost. I was told that the tech said so, and there was no record of previous service(s) in the system.
When I returned days later after getting repairs done elsewhere, I was greeted with attitude and told another service station did not properly service my auto. The last repair needed to be done, was assigned to this dealership. Prior to it being done, I was told it would take a minimum of 2 hrs @ $150.00 an hr to diagnose the issue(s).
My auto sat in my view for 40 mins at the end of it being diagnosed, before I was spoken with. I was then told that a part (no-refundable) part needed to be ordered that day and a suggestion was made that the auto stay at the dealership until part was received. I declined leaving the auto, due to it was the weekend and it was going to cost yet another $150.00, just to put the part in and I had several days before re-inspection expired.
When asked about the part, then came a lot of mumble fast talk, but the price of the part was clear. I felt compelled to order part and see repair to the end seeing as it was costing me $300.00, taking or leaving auto. An appointment was made next business day (service dept.). When I returned for the part to be installed, I arrived 10 mins early, auto was not moved from time of appointment for 15 mins.
So many cars in service intake area, they couldn't be moved. I walked in the customer waiting area and found it full of mature/elderly adults asking/complaining about the cost of service. And feeling compelled to pay such as I. I waited the release of my auto for an 1 1/2, 10 mins, I saw it unattended. When I questioned why it still had a rejection sticker,
I was told, I had to take it back to where I got it inspected. I had to remind Paul Treseler (Service Consultant) I remined him of the service(s) being performed today and the paperwork he insisted I sign before service was performed sitting in front of him stated such.
Another 30 mins for re-inspection to be done, that had already been done that prior Friday. Little over 2 hrs to install a part that I now know it should have taken 15-20, scrap off old sticker, replace with valid sticker, done. If you have an mature/elderly loved one, or know someone that you can offer assistance to, that is seeking service from this dealership, accompany them so they have a full understanding of what they are paying for and why.
THIS COULD BE YOUR PARENTS, GRAND PARENTS, IN-LAWS, OTHER RELATIVE...FRIEND
Issue with a repair Bill I thought unfair - mike122569
I brought my car in for brake service after having brought it in a couple times previously but finding I didn't need brake pads at that tie. Unfortunately this time it was too late and I was told I needed rotors as well. Now for those that don't know, rotors can go bad for many reasons but it was hard for me to not blame the dealership for not listening to me the last 2 times.
When I spoke with Ron Caswell about my disappointment I was hoping that he would understand and explain to me why this happened and why I now had to pay a lot of money.
Ron was beyond helpful! He listened to me and acknowledged my concern and explained to me some reasons why this could have happened without making me feel as if he was just brushing me off.
In the end he did something beyond my belief and far above what was needed. He did it for no other reason than to show me that this dealership is there to be a partner and not an adversary.
I have been sold on Cadillac for 10 years now and probably will buy a new one soon. I will not go anywhere else because of this great manager and the treatment that left me feeling like a valued client.
Thank you again Ron. I will be telling everyone who will listen what a great bunch of people you have working in this dealership.
Great Service, unexpected surprise - foodie42
I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.
Inaccurate diagnostic suggesting $700.00 in unrelated... - Pennyspontiac
Inaccurate diagnostic suggesting $700.00 in unrelated repairs to problem. Car taken to a dealership in Schenectady, NY and was properly diagnosed and covered under warranty.
I worked with Tom on a possible lease on a Buick Encore.... - devad
I worked with Tom on a possible lease on a Buick Encore. I loved the car but did end up choosing a different vehicle. Tom was amazing to work with. His response time was so quick and extremely patient while explaining the terms of a lease to me, multiple times. We got to the dealership on time and he was there and ready with keys and a plate. You could tell that he valued our time and I truly valued his.
His customer service made me second and third guess my decision to go with an alternate vehicle. He was extremely transparent and fair to work with. If I have the opportunity to recommend Tom or Sudbay Chevrolet, Buick, Cadillac, GMC in the future, I absolutely will, and send them right to Tom!