Great experience again... - John
My wife and I have always had a very good experience working with Olsen and Joe Latores and the rest of the Olsen sales and finance teams
Best Car Buying Experience Possible - Elizabeth99
I recently purchased a 2013 Cadillac ATS from this dealership and could not have had an easier, more enjoyable experience. Kingslay, Lorne, and Jim made the car purchasing experience as smooth as possible. After having a bad experience at Ira Audi of Peabody, I am so thankful for the generosity, concern and compassion the Herb Chambers of Lynnfield sales crew showed me. Kingslay was knowledgable about the car, Lorne was extremely helpful in explaining the options for financing, and Jim made the purchasing portion painless. I'm very excited about the future in my beautiful ATS as well as with Herb Chambers of Lynnfield!
Best dealership I've ever done business with - Big Pete
Purchased a 2013 Chevrolet Suburban. Mark from sales treated my wife and I like family. Very easy and fair negotiating process. Tim in finance was extremely accommodating, helpful, and very personable. They seemed to be more concerned about your satisfaction than a profit. Had a minor issue with the vehicle upon delivery. Service department was simply put, unbelievable. Took immediate care of the issue and was genuinely sorry for the issue.
Purchased many vehicles from many different dealers and this dealership was the best.
Great Service, unexpected surprise - foodie42
I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.
New car buying - Judy
Just bought my 1st Buick here . Great car buying experience at Mastria Buick GMC and Cadillac . Mike is very friendly and knowledgeable . Definitely will recommend this dealership .
Excellent service - Bob M
The gentlemen I worked with were very professional and helpful. They even delivered my car out of state. My car is as described and I love it.
Leased a brand new 2016 Z-71 silverado - Mark L
I went to Diamond Chevrolet looking for a used Silverado and they didn't have anything that met my needs. Steve Wilbur was a great salesman and explained the option of a lease for a 2016 Silverado for a very fair price. I was able to go to Diamond after work and leave a few hours later with my brand new Silverado! I will recommend Steve Wilbur to all of my friends and family for such a great experience and deal exclusively with him at Diamond Chevrolet in Auburn when my lease is done.
Great Place - Cay1
This place found me a great truck for a great price. The staff actually knew what they were talking about and if any one of my friends or family needed a new car I would send them here with out hesitation.
XTS Purchase - alstond78XTS
Just purchased my 2013 Cadillac XTS from Baker. This was was third vehicle purchased from this dealership over the years. Randy and Scott thank you for making my new purchase quick and painless. I also would like to thank the superb service department for keeping my vehicles in tip top shape.. Everyone who works at Baker Cadillac are the very best.
Best purchase experience - hamzarafiq
We purchased our Certified GMC Acadia last week from Vendetti. Excellent experience, Sales and management are well respected and treat you great. They price their vehicle well and stand by their vehicles with service and any other needs. Will shop there again! Mike Gelinas was our sales rep and he was great! Good job guys... Thank you!
Dishonest and disappointed at each stage of buying process - Moses123
I found an attractive vehicle online. Went to Diamond to check it out. Vehicle had a vibration issue. The tires looked new so I was concerned . The salesman told me they were aware of the vibration and not to worry, we will fix it.
We sat down to talk about financing. The salesman brings out a sheet of paper. $18,000 financed., $439 per month 60 months. Asked what rate is that. He tells me 6%. I told him I don't think so. No where on the sheet did the rate show. I asked again what's the rate that, not right. "It the same rate everyone gets, between 6-9 percent. " he tells me. Now I'm irritated because I know I'm being lied to. I told him to double check the rate. He steps out of the office in his fancy suit (way to tight) and comes back shortly after. I just spoke to the finance guy, your right it's between 9-12%. . I pulled out my auto loan calculator (Apple I phone app) and showed him, his loan was closer to 15%. I called him a lier and walked out. To be continued........
I have been using Long Cadillac as my only dealer for... - sdoherty
I have been using Long Cadillac as my only dealer for service since I bought my 2010 Cadillac SRX from another dealer in Massachusetts in October of 2009. It has been 3 years of top notch customer service. I hope they keep it up as service is the single most important part of car dealer/car owner relationship. So far Long seems to understand this very well indeed...
Inaccurate diagnostic suggesting $700.00 in unrelated... - Pennyspontiac
Inaccurate diagnostic suggesting $700.00 in unrelated repairs to problem. Car taken to a dealership in Schenectady, NY and was properly diagnosed and covered under warranty.
I worked with Tom on a possible lease on a Buick Encore.... - devad
I worked with Tom on a possible lease on a Buick Encore. I loved the car but did end up choosing a different vehicle. Tom was amazing to work with. His response time was so quick and extremely patient while explaining the terms of a lease to me, multiple times. We got to the dealership on time and he was there and ready with keys and a plate. You could tell that he valued our time and I truly valued his.
His customer service made me second and third guess my decision to go with an alternate vehicle. He was extremely transparent and fair to work with. If I have the opportunity to recommend Tom or Sudbay Chevrolet, Buick, Cadillac, GMC in the future, I absolutely will, and send them right to Tom!