Massachusetts Cadillac Dealers

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Olsen Cadillac - Woburn, MA

On 5/13/2009 7:17:20 PM Catman123123 wrote:
Best experience I have ever had buying a car! This dealership exceeded my every expectation. The Show room was impressive to say the least. The inventory covers several different lots. The personnel are courteous, professional and sincere.

My Salesman, Mark Smith was the epitome of a professional sale consultant. Knowledgeable, professional, willing to take the time showing me the inventory and explaining the different features and those benefit me and my family.

Steve Desisto, the Sales manager was also polite, professional and to the point. I left there knowing I did not get gouged and confident that I got a great deal.

Truly, this place makes it a moot point to shop anywhere else. They make you feel like part of the family and a place where you belong and can trust in there ability to take care of you.

I was not let go until I got a complete tour of the different departments, introduced to key members of the Olsen Team, and offered a a final test drive. I was so impressed I came on line immediately after pick up and posted this resonse.

Sincerely,

James Catalini

Santilli Center for Automobiles - Brockton, MA

On 4/26/2009 10:50:03 PM general wrote:
car was in for service on engine temperature problem at cold weather, after driving the car at freeway speeds for over 15 minutes, the temperature gauge didn't move to the expected upper rail that one would expect, and the heater would only blow out warm air instead of hot.

I end up paying $239.50 for "diagnostics followed by a repair of a loose wire to the temperature gauge. I drove out of the service department with EXACT same problem that it had when it entered the for service. I contacted the service department, explained the issue and tried to reason with them but was turned away. The service manager told me that my car was 14 years old and it should be expected that there will be problems with it. He said that if I brought the car back to them, that they would not look at it. He was very rude to me and I was not treated with the respect due a customer.

I took the car to a small garage where the problem was quickly and correctly diagnosed as a bad thermostat. They charged me $96 parts/labor and the car has been working fine.

I'm convinced that there was no loose or broken wire to my temperature gauge. there was no repair made to my car and what a ripped off. I doubt whether there was any serious attempt made during the diagnostic procedure. I don't think they have driven the car to diagnose the problem. Base on my experience with the bad service, I wouldn't recommend anyone bring to car for service in there.