Very Pleased Old School Customer Service Excellance - j85man
After my resent sales experience I was questioning my visit to the Colonial Cadilac service department for my inspection sticker and a problem with a key remote. On a very busy Friday after work I was pleasantly greated by the service writer and professionally asked what I needed. The car was quickly inspected, the remote was re-programmed and the car returned to me. I was treated like a valued customer even though my used car purchase was not a cadillac. I will return for service as I feel the service department has concern and care for their customers. Thank you Colonial Cadillac Service Department.
Excellent dealership to do business with - Satified Customer
Our family had a terrific experience at Baker Cadillac. Convenient location, selection and quality of used cars excellent. Dealership was emasculate and polished and a worthy dealership to visit!
Top Reviewed Specialists At This Dealership
Great experience - ats ejf 44
Mike Anagnos was very helpful and friendly. Explained what had to be done. The work was done in a short time and my car was cleaned inside and out. Great experience.
Best dealership I've ever done business with - Big Pete
Purchased a 2013 Chevrolet Suburban. Mark from sales treated my wife and I like family. Very easy and fair negotiating process. Tim in finance was extremely accommodating, helpful, and very personable. They seemed to be more concerned about your satisfaction than a profit. Had a minor issue with the vehicle upon delivery. Service department was simply put, unbelievable. Took immediate care of the issue and was genuinely sorry for the issue.
Purchased many vehicles from many different dealers and this dealership was the best.
Vendetti Motors Great value No nonsense - Anna Mendes-O'Leary
I just purchased a new 2016 Buick Encore. We had the time and we were not in a rush to buy so we visited many dealerships in our area including other competitors like Ford,Toyota, Honda to check out their inventory and what value they had to offer. WE chose Vendetti Motors for their honesty, no games, no nonsense prcing, no pressure, and best value for the money. I would highly reccommend Vendetti Motors.
Easy lease transaction - chandlersattic
I just purchased a 2017 Buick Encore lease from Mastria Buick (my second one). Mike T made the transaction so easy! He handled every detail professionally and explained exactly what what would be involved....no tricks, no double talk.
Mike also had the car ready when he said he would, and helped me set up the latest version of communication technology in my new car.
I've really enjoyed all of my purchase and service experiences at Mastria Buick. Everyone is very pleasant and knowledgeable.
Thanks Mike, Vinny & Dave
Bad Customer relations - don't be rude
I was told to leave by a salesman He said I came to the dealership to many times & I was torturing the sales staff while trying to purchase a new truck, me the Customer!!! I spoke to the sales manager he could care less as to what took place
Happy Caddy owner - SteveG
Purchased a used XTS yesterday and traded in my CTS. The dealership is very upscale, clean and well organized. Dealt with Al Piacitelli and his manager Joe. Both were very professional, knowledgeable, and easy to deal with. They tried very hard to make the experience pleasurable. I believe I received a fair price for my trade in and also a good price for the new car. Since it was late in the day when the transaction took place, my insurance company was unable to get their paperwork completed in time for my to take the new car home. So the dealer offered to loan me another car to drive home and are going to deliver the new car to me, the next day. The kicker here is that I live on Cape Cod! That's about 80 miles from the dealership. This kind of customer service really impressed me and I'm sure would not be equaled by your typical car dealer. Nice job guys!
Poor Customer Service!!! - kaylapercy14
I had recently had an issue with my 2014 Cruze and had to have it towed to Diamond on Thursday. They returned my car to me same day saying it was the negative battery cable (which is a common issue for the Cruze). Only a few hours later, my car started acting the same way it did before it was brought there so I brought it back. Next day, Friday, they looked at it again and replaced the battery. Josh called me up and assured me that my issue was resolved. Sure enough, Saturday morning it was still having issues. I called both Josh and the General Manager, leaving messages to both of them requesting they call me back. It is now Tuesday and I have not heard from either of them! I brought my car to a different Chevrolet dealership and they were able to diagnose the issue within a day. Considering I work at a different car dealership myself, I know what the process is and what kind of service I should be receiving and I was VERY dissatisfied! I would NOT recommend this service department to anyone...
Issue with a repair Bill I thought unfair - mike122569
I brought my car in for brake service after having brought it in a couple times previously but finding I didn't need brake pads at that tie. Unfortunately this time it was too late and I was told I needed rotors as well. Now for those that don't know, rotors can go bad for many reasons but it was hard for me to not blame the dealership for not listening to me the last 2 times.
When I spoke with Ron Caswell about my disappointment I was hoping that he would understand and explain to me why this happened and why I now had to pay a lot of money.
Ron was beyond helpful! He listened to me and acknowledged my concern and explained to me some reasons why this could have happened without making me feel as if he was just brushing me off.
In the end he did something beyond my belief and far above what was needed. He did it for no other reason than to show me that this dealership is there to be a partner and not an adversary.
I have been sold on Cadillac for 10 years now and probably will buy a new one soon. I will not go anywhere else because of this great manager and the treatment that left me feeling like a valued client.
Thank you again Ron. I will be telling everyone who will listen what a great bunch of people you have working in this dealership.
Great Service, unexpected surprise - foodie42
I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.
I have been using Long Cadillac as my only dealer for... - sdoherty
I have been using Long Cadillac as my only dealer for service since I bought my 2010 Cadillac SRX from another dealer in Massachusetts in October of 2009. It has been 3 years of top notch customer service. I hope they keep it up as service is the single most important part of car dealer/car owner relationship. So far Long seems to understand this very well indeed...
Inaccurate diagnostic suggesting $700.00 in unrelated... - Pennyspontiac
Inaccurate diagnostic suggesting $700.00 in unrelated repairs to problem. Car taken to a dealership in Schenectady, NY and was properly diagnosed and covered under warranty.
I worked with Tom on a possible lease on a Buick Encore.... - devad
I worked with Tom on a possible lease on a Buick Encore. I loved the car but did end up choosing a different vehicle. Tom was amazing to work with. His response time was so quick and extremely patient while explaining the terms of a lease to me, multiple times. We got to the dealership on time and he was there and ready with keys and a plate. You could tell that he valued our time and I truly valued his.
His customer service made me second and third guess my decision to go with an alternate vehicle. He was extremely transparent and fair to work with. If I have the opportunity to recommend Tom or Sudbay Chevrolet, Buick, Cadillac, GMC in the future, I absolutely will, and send them right to Tom!
Baker Cadillac, Inc.