Had leak and they determined it was transmission hoses. - Linda B
Needed to bring car back a second time as there were still leak occurring. They kept me informed as they tried to determine where the problem was. Since the last time in, there have not been any more leaks.
Best Car Buying Experience Possible - Elizabeth99
I recently purchased a 2013 Cadillac ATS from this dealership and could not have had an easier, more enjoyable experience. Kingslay, Lorne, and Jim made the car purchasing experience as smooth as possible. After having a bad experience at Ira Audi of Peabody, I am so thankful for the generosity, concern and compassion the Herb Chambers of Lynnfield sales crew showed me. Kingslay was knowledgable about the car, Lorne was extremely helpful in explaining the options for financing, and Jim made the purchasing portion painless. I'm very excited about the future in my beautiful ATS as well as with Herb Chambers of Lynnfield!
Best dealership I've ever done business with - Big Pete
Purchased a 2013 Chevrolet Suburban. Mark from sales treated my wife and I like family. Very easy and fair negotiating process. Tim in finance was extremely accommodating, helpful, and very personable. They seemed to be more concerned about your satisfaction than a profit. Had a minor issue with the vehicle upon delivery. Service department was simply put, unbelievable. Took immediate care of the issue and was genuinely sorry for the issue.
Purchased many vehicles from many different dealers and this dealership was the best.
Great Service, unexpected surprise - foodie42
I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.
Quick and easy - Janet Mills
Had a pleasant experience buying a 2016 Buick Enclave. Salesperson Mike Teixera was great - answered all questions. Paperwork was a breeze with Maria Carvalho. Thanks much!
Poor Customer Service - topdawg115
Customer service set up an appointment for early morning and said the job should take an hour. I got no update and called them 5 hours later to be told they didn't start it yet and had no idea when it would be done. I called again 30 minutes before closing and Anthony said it was done "a while ago" and he left a voicemail. I show up and they said they had me confused with another customer. They finally gave me a rental which they had said earlier in the day they did not have. To sum it up, a 2 hour long job took a day and a half, and cost me a day of work without my truck. Really? No one from that dealership has reached out to me to apologize or explain what happened.
If you must go to this dealership (not recommended) speak only to David Poitras.
XTS Purchase - alstond78XTS
Just purchased my 2013 Cadillac XTS from Baker. This was was third vehicle purchased from this dealership over the years. Randy and Scott thank you for making my new purchase quick and painless. I also would like to thank the superb service department for keeping my vehicles in tip top shape.. Everyone who works at Baker Cadillac are the very best.
Leased a brand new 2016 Z-71 silverado - Mark L
I went to Diamond Chevrolet looking for a used Silverado and they didn't have anything that met my needs. Steve Wilbur was a great salesman and explained the option of a lease for a 2016 Silverado for a very fair price. I was able to go to Diamond after work and leave a few hours later with my brand new Silverado! I will recommend Steve Wilbur to all of my friends and family for such a great experience and deal exclusively with him at Diamond Chevrolet in Auburn when my lease is done.
respect - bartski
The Vendetti family is one of the most honest familys i now. i worked there for 12 years and made a mistake and lost my job.and to this day it was the best one i ever had.Today im 64 and still miss the Vendetti family. With due respect thanks for all the help an understanding you gave me robert bodreau
Great Place - Cay1
This place found me a great truck for a great price. The staff actually knew what they were talking about and if any one of my friends or family needed a new car I would send them here with out hesitation.
Issue with a repair Bill I thought unfair - mike122569
I brought my car in for brake service after having brought it in a couple times previously but finding I didn't need brake pads at that tie. Unfortunately this time it was too late and I was told I needed rotors as well. Now for those that don't know, rotors can go bad for many reasons but it was hard for me to not blame the dealership for not listening to me the last 2 times.
When I spoke with Ron Caswell about my disappointment I was hoping that he would understand and explain to me why this happened and why I now had to pay a lot of money.
Ron was beyond helpful! He listened to me and acknowledged my concern and explained to me some reasons why this could have happened without making me feel as if he was just brushing me off.
In the end he did something beyond my belief and far above what was needed. He did it for no other reason than to show me that this dealership is there to be a partner and not an adversary.
I have been sold on Cadillac for 10 years now and probably will buy a new one soon. I will not go anywhere else because of this great manager and the treatment that left me feeling like a valued client.
Thank you again Ron. I will be telling everyone who will listen what a great bunch of people you have working in this dealership.
I have been using Long Cadillac as my only dealer for... - sdoherty
I have been using Long Cadillac as my only dealer for service since I bought my 2010 Cadillac SRX from another dealer in Massachusetts in October of 2009. It has been 3 years of top notch customer service. I hope they keep it up as service is the single most important part of car dealer/car owner relationship. So far Long seems to understand this very well indeed...
Inaccurate diagnostic suggesting $700.00 in unrelated... - Pennyspontiac
Inaccurate diagnostic suggesting $700.00 in unrelated repairs to problem. Car taken to a dealership in Schenectady, NY and was properly diagnosed and covered under warranty.
I worked with Tom on a possible lease on a Buick Encore.... - devad
I worked with Tom on a possible lease on a Buick Encore. I loved the car but did end up choosing a different vehicle. Tom was amazing to work with. His response time was so quick and extremely patient while explaining the terms of a lease to me, multiple times. We got to the dealership on time and he was there and ready with keys and a plate. You could tell that he valued our time and I truly valued his.
His customer service made me second and third guess my decision to go with an alternate vehicle. He was extremely transparent and fair to work with. If I have the opportunity to recommend Tom or Sudbay Chevrolet, Buick, Cadillac, GMC in the future, I absolutely will, and send them right to Tom!