On 3/6/2014 8:14:01 AM Niccilang wrote:
This is my second experience with this dealership.. I will NEVER use them again! My experience last summer was with the service department. After a car accident I had my 3 month old vehicle brought to then to make sure I received GN factory installed parts etc.. The service manager made false quotes to get more money from my insurance. Eventually the car was considered a total loss! This left me upside down in a loan. No apologies or contact! Then 2 days ago my son recommended a nice salesman to help with my youngest son getting a vehicle. This salesman was very nice and tried to help.. After one full day we were told my son was approved for a lease and we just needed to decided on money down and style.. We chose the right vehicle and payment.. The manager and finance ok it but because it was too close to 6 which is their closing time we were told the deal had to wait till next day. Pure laziness.. Then the next day my salesman did a great job getting our GM discount entered and getting car prepped but at. 3 pm the next day the deal was a no go.. Why? Because the managers and finance never originally looked at the deal.. My sons credit score was not high enough.. Hmmm.. You knew that over a day ago.. Then there was a scramble for cosigners etc.. Needless to say the salesman was left with disgruntled customers and a mess.. As of today there is still no deal no apologies for the poor business procedure that happened! Do NOT ever use this dealer! They do NOT care about their customers! From service to sales I will spread the word on the shady dealings of this dealership!
On 3/6/2014 6:49:51 AM crystalbevier wrote:
Duane was amazing! I knew him from outside the Dealership and I went to him because I knew I could trust him. My husband and I made two trips to the dealership and both were an exceptional experience. Everyone in the pre-owned building was very friendly and considerate even though we came specifically to work with Duane. He made his best effort to find what vehicle would best fit our needs and even helped us look at vehicles outside his own. We ended up buying at 2008 Ford Escape that was a trade in and it is wonderful. The did an awesome job cleaning it up and even did their inspection before we left the lot with it to make sure it was mechanically sound and safe. We are planning on going back in the future to purchase a new car for my husband as well because we value a sales associate we can trust and know will go the extra mile for us. I would highly recommend going here to purchase your new/new used car!