very easy - Snobeck22
I had a great experience at the dealership with Grant. He found my vehicle and got the price exactly where I needed it to be. Working with him was stress free, easy and quick. The whole experience was very good. Thank you again Grant 😊
Caring salesman - Bryman86
I would choose to shop with Tony Sutton for all of my future vehicle purchases. He is knowledgable, funny, and most importantly; he actually cares about finding you what you're looking for. Because of his experience, he's a great resource to rely on with any uncertainties you have, and you'll definitely have a great buying experience with him.
Truck purchase - Truck girl1234
I enjoyed the experience. The truck i bought was exactly what i was looking for. Id been to many dealerships and most of them didnt have what i was looking for or refused to negotiate. I found everyone friendly and it is a nice place. It took a little longer than i thought it would but i got a good deal.
MHS Review - shafferm35
Great customer service and body work. Kenny was an excellent, thoughtful representative that Randy Wise should be glad they have working for them. Great experience for me as far as dealerships are concerned. Thank you Kenny.
Quick and painless - MikeSonline
I usually dread car shopping, but Matt Christy took the pain out of it and it was a quick and enjoyable experience. He provided me a very good detailed quote online before I even entered the dealership. Not many of the so called online shopping places will do that. I had most of my details worked out before I entered the dealership. At the dealership the people were very friendly and did not use hard sell techniques. I was able to have the paperwork done in about an hour and was in my awesome new GMC Sierra 1500.
2016 Colorado - Happy Colorado Buyer
Purchased a certified 2016 Colorado as an out of state buyer. Dealt with Dave Hunt and Matt Jury over the phone and in-person at the dealership. Both Dave and Matt were extremely professional and a pleasure to work with. I would recommend this dealership and in particular Dave and Matt to anyone in the market for a vehicle.
Professional Experience - Classey
Over all my experience with the representatives at Sellers Buick was good. Dominic my sales person was very knowledgeable about the Lacrosse that I leased. He conducted business with me in a very professional manner however he has a dry personality. It was really a pleasure to work with Steve Buckman. He has a fun up beat personality and felt really comfortable with him. Also I had a great experience with Judy Williams. She is very down to earth and easy to talk to. My credit score was shy of a few points for the payment that I wanted. I explained my situation to Judy and she told me that she would see what she could do. After speaking with her I felt confident that things would work out and they did. As a result of all the professional help I received, I would recommend others this dealership.
Used Car Purchase - Kathleen Nazars-newbrough
David, Thank you for the wonderful service getting my daughter into her new/used car! Going above and beyond, driving to Lansing, bringing the car in, just for her to see it! We will be back!!
Shopping for a Used Car from a Distance - JVega87
I would like to say that it was my pleasure to have been assisted with my every question & request by such a dedicated and respectful Sales person as Tricia Casey. Thank you very much for your personalism.
2016 sierra - Andrew Osebold
Exceptional sales experience. Willard was professional, knowledgeable, and timely. I couldn't be happier with my purchase. Looking forward to a long relationship with this dealership.
Honest & friendly - Malibu
I'm new to the Portage area & my engine light came on. I've tried other Chevy service shops but they seem not to want my business. One shop I had to wait 10 min before they even acknowledge I was there, with 3 ppl behind the counter. So I came across John Tapper in Paw Paw called them . The info they told me on the phone was the same info(prices) when I got there. After talking with Angela I felt good about leaving my baby(automobile) with them. Come to find out it was a sensor & it's covered under warranty. I had a great experience. Even the tech was friendly. The shop manager took the time out to say something nice. And today is customer appreciation day. There was a lot of ppl there. This is the type of service I remember my parents getting. Thanks for a great place with great ppl
The best customer Service - Miguel04
I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.
Great Service - dmullen1326
I was recommended to Amanda by a family friend. I was able to meet with her right away to go over leasing options. I was able to sell my car within 24 hours on my own. Amanda was right there the next day to help me with my purchase. She was extremely helpful, putting me in the car I wanted and was able to get me right at the price range needed. I love my GMC Terrain! I would recommend Amanda to anyone looking for a new car :-)
Professionalism Above & Beyond - OxStew
I was down to a last straw in trying to find the car of my dreams when I stumbled upon Serra Grand Blanc and I haven't looked back. In 2010 when Buick introduced the all-new LaCrosse, I wanted a specific model/options but couldn't find it. I had been to 5 different dealerships throughout the Detroit Metro area and salesmen there all explained "it's not so much about what you want but what we have - and the car (options/trim combo) you want doesn't exist." I got the same message when I went to Serra Buick in Grand Blanc and since there Cadillac showroom was next door, I thought I'd go see what they may have since I couldn't find a LaCrosse. I sat down with Jim Papatheodore and we talked about alternatives but then asked what I really wanted, so I told him about the LaCrosse. He was surprised that no one was able to help me and said "give me two days," which I did. After 2 days, Jim called me back and found exactly what I wanted - 2 in fact: 1 in Escanaba and 1 in Columbus, OH. He went above & beyond what anyone else had done and because of that, he has earned my business several times over. Since the dealership is 45 minutes form my home, there have been times when they've brought loaners to my home for routine and warranty service - again, much more than one could ever expect of imagine from most dealers. In the past 7 years, I have bought/leased 5 vehicles from Jim and look forward to my next vehicle from him as well.
Great Service - Grace Ketchum
I had to wait a bit as folks were busy but waiting area is comfortable and time went quickly! I love the convenience to my home and I love my new car.
Happy again! - Tocco
I have had a great experience each and every time I go to Groulx. Nick is a great salesperson and Doug is wonderful in the service department.
Loyal Customer of GMC Labadie Dealership - YoungAtHeart
My service and sales from the GMC LaBadie Dealership is always excellent, and their staff is
very friendly and listen to my concerns. I would
definitely recommend this dealership to anyone!
Purchased a used vehicle - Marigold
A very pleasant experience working with Brendan McCaffrey.He is very professional,knowledgeable and friendly.Management work with Brendan and us to arrive at a price we were all happy with, At least we were happy. Love our new t0 us 2013 Traverse
Wonderful and friendly!! - James L Oliver
The whole staff is great. I have been treated so well and with efficiency by the sales people and the the service folks! Plus, after a deer ran out in front of me I got to know the people in the excellent body department. I love DeMaagd. I bought my last two cars at your place. My grandfather was a service manager in the parts department many years ago. He would be proud of ya'll!
Amazing service - Ricky17
I was very impressed by my sales man Ray. Non pushing, very knowledgeable, courteous, just above and beyond. I am happy i came and purchased my vehicle from this dealer. I recommend all my friends and family.
Mega thanks to Mega lot - Lovinmysalesexperence
I wasn't looking forward the hassle of buying a truck and probably took my frustration out on the poor person who greeted me when I first walked in the showroom (Jim burrows) but he stood there and let me take it out on him, then when I was done, he change my whole attitude and assured me that he would make this experience different....and he absolutely did!!!! Jim and his employees made me laugh through out the whole process, it was like attending a comedy show the whole time and still puts a smile on my face when ever I think about it, thanks Jim for making me laugh again...I will without a doubt recommend Patsy lou to anyone looking for a car or truck, and I'll go with them for the entertainment
My 09 suburban purchase - Richard Foreman Jr
I purchased a 2009 suburban. I should have read the carfax. It had been in 3 accidents of which i was not informed of. After driving it 120 miles home the left front caliper started seizing up. 4 days later the transmission went out. Thats 340 miles from purchase. I dont even have the plate yet. Now it sits at quality transmission on north st. No offer to even help with the 1900 dollar bill .Beware.
Oil change, tire rotation and brake service - gbuydaert
The entire staff has always been friendly, helpful. The service department has always performed work on my Buick in reasonable amount of time and completed the work correctly.
Thank You Trimarco Staff
Abysmal experience from start to finish - czechman335
Based on other reviews, we thought this would be a great dealership to buy our certified pre-owned car. We were wrong.
From start to finish, this was the typical car dealership run-around circus. All of our concerns with the state of the car were glazed over. "All of those things are taken care of by the warranty" is not something a buyer wants to hear when making a $25,000+ investment. Fix the cars you are selling before they're put onto the lot.
The interior shape of the car was ABYSMAL. Clumps of human and dog hair in the back seat and cargo area. We found dog food all over the cargo space.
After 15 minutes of back-and-forth, the dealer (Elia A) finally relented to cleaning the car. "A $250 professional" detailing was done in all of three minutes.
The detailer and dealer admitted right in front of us that another dealer drove the car around on a daily basis, and had a chuckle over it. Nothing like a dealer taking your new car around town on joyrides before you buy it.
We were told that $250 would be taken off the price, based on the horrible state of the interior. We never received the $250.
The power lift-gate struts are very clearly worn out on the car. This is checked off as inspected and OK on the CPO inspection. It makes us wonder what else was "glazed over" on the CPO inspection.
The XM radio was not activated at the time of purchase, even though we were told it was.
It took 15 minutes of back-and-forth with the sales manager (Sam Anton) to replace a safety item (worn out and dry-rotted tires).
We contacted VP/GM of Sales at the dealership (Jim Bechtell); we never received a reply to address any of our concerns.
We drove for over 8 hours to see this specific car. We're so glad we never have to deal with these people again.
Best in 40 years - Disappointed X-Customer
Traded in two vehicles. Bought one new Canyon. THE MOST PLEASURABLE EXPERIENCE I have ever had at a dealership. Bill Wills in Sales, Tony in finance, Mitch in sales, and Ryan the sales manager all were great to work with. This is where I'll be buying my next vehicle.
Very professional - greggagnon
Although we could not put together a deal on the Jeep Grand Cherokee, Lisa was always professional and courteous. She got me the information I needed and followed up with me along the way. Never used any high pressure games or tactics. I wish more dealers were this good on handling out of state internet requests
Best dealer ever - Happy happy happy
Me and my family have bought 3 cars off Steven in the last 4 years. Low pressure, great prices. Great small town dealer. Avoid dealers in Muskegon
Did not fix my vehicle, but said they did - terosset
I dropped off my 2013 Buick Regal in order to fix a flex fuel sensor that had caused the engine light to come on. I dropped if off just before I left the country for a couple weeks, they had two weeks to fix it. The whole time I was in Canada, I hadn't received one phone call saying the vehicle was done, or they had an issue, etc. When I got back into the country, I gave the dealer a call and they had said they didn't have my car. They had no record of me dropping the vehicle off whatsoever. A lot more phone calls later, they found my car and said they ordered the replacement part and it still hadn't arrived, but it should be done that week. Thursday rolled around and I went in to pick up my car. The engine light was still on, so I went right back into the service garage and told them. The guy told me that the mechanic must've forgotten to reset the light. No big deal, but you'd think it would reset itself had it been fixed. Regardless, they reset the light for me and I was off to my house (less than 5 miles away). One thing to note here, I received zero paperwork for the service they "performed", they said they would mail it out to me. It is now ~6 months later and I have yet to receive any paperwork for the reason that follows I presume. Before I got home, the service engine light came back on. I ended up taking it to the Chevy dealership down the street who fixed it literally the same day I dropped it off. I had them look up the service record that this dealership wrote up. Apparently they wrote that they could not duplicate the issue and did absolutely nothing to it and lied straight to my face saying they did fix it.
Prior to this visit, I also went in to test drive some new vehicles. I was not allowed to test drive any cars for some reason. My only guess is that it's because I looked too young to afford one, but honestly I do not know for sure. I was just surprised that I wasn't allowed to drive something.
PLEASED - HEAVY-M
Frank Boskovich was very informative on the product and gave an honest opinion, to me
as the customer, for what I was looking for. Helped with our needs Pleased!
Find another Dealership - ChuckToo
They could not fix my two cars. So they told me to never come back (Thank you Jeff that was the most honest answer I got). I started calling around to Dealers. The first two dealers I called said in no uncertain terms that they would not honor any work that RAY LAETHEM did. Their reputation precedes them. FYI the leaking sun roof you had my car for almost two months total was nothing more than an adjustment on the corner, not leaves in the drip tube twice during the winter.
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