Helpful, honest, responsive - j_zak
Would highly recommend McDonald GMC. I was pretty much sold on an F-150 at another dealership. I visited McDonald on my lunch hour to see what they had before I decided to proceed with the Ford. I told them what I was looking for. Brad listened carefully, said he had a truck that met my needs, grabbed some keys, and showed me a truck. He got it right the first time.
I then talked to Brad and Tom about my trade. I told them what I was expecting for my trade. Within 15 minutes. they had an appraisal, Then Tom came back and told Brad to start the paperwork... Fastest I ever purchased a new vehicle. I was back at work in under an hour.
Picked up the truck the next day, Met with Odis. He was fantastic. He had the answers to every question without having to "get back to me".
All of these people were great to work with. Everything they promised happened. I have been in contact with them a few times since purchasing my truck. They always call back and make sure all my questions are answered..
Internet sale - Joes Canyon
My search for a vehicle came to an outstanding result when I found the GMC Canyon I've been looking for at Elhart GMC in Holland MI. I live about 500 miles from there. I contacted them off there web site and they returned my email with a call from Ron H. We discussed the vehicle and price. He asked for a video of my truck which I did and within an hour or so Ron called me and we had finalized the deal and I went down on the following Tuesday received my new GMC Canyon
I can't say enough to Express my experience with Elhart and there sales people. It was just outstanding service. I'll drive 500 miles again to purchase a vehicle
Excellent dealership !
Vehicle leasing made easy! - SueReu
I wanted to share that how easy it was to go through the process of leasing my Buick Encore from the LaFontaine Buick GMC Cadillac dealership in Highland Township. The entire experience from the minute I walked into the dealership until the day I drove away with my new vehicle was extremely efficient and hassle-free. Shopping around for a big ticket item such as a car is time consuming, which I had been dreading. However, the procedures that this dealership has in place along with how the staff made the process go smoothly contributed to a very pleasant shopping experience for me.
I have noticed that I have been greeted promptly every time I entered the showroom by a showroom staff member. In my opinion, this is an important detail to letting a customer know that their business is valued. More importantly, I felt very fortunate that Rob Blonde helped me locate the vehicle I wanted, arranged for the test drive, reviewed the features of the car with me and provided me with the leasing information that allowed me to make my decision after one hour! I appreciated his friendliness, professionalism and knowledge that helped me make this decision. Afterwards, Rob took it from there, by following up with me to return to the dealership to complete the necessary paperwork prior to picking up the Encore. Picking up the Encore went very smooth. I valued the informative and helpful meetings with the Kirk Shubert and Shannone Bondie to review last minute financing matters and connect with the service department.
From beginning to end, my car leasing experience at LaFontaine Buick GMC Cadillac was very positive and convenient. Thank you, Rob Blonde for making this all happen!
Insurance Repair - Tracy
My insurance sent me to Randy Wise for repairs. Great experience, everyone was very nice and helpful. They were quick and had my car ready earlier than expected. It was there for collision repair, but they washed and cleaned it before I came to get it.
My new 2016 Regal - Jackie Grier
This is my second vehicle, from Suburban and I can say that. "I am one satisfied customer again". Thanks again Matt Sowter for all your hard work, and for putting up with me. See ya in 39 months
2016 Colorado - Happy Colorado Buyer
Purchased a certified 2016 Colorado as an out of state buyer. Dealt with Dave Hunt and Matt Jury over the phone and in-person at the dealership. Both Dave and Matt were extremely professional and a pleasure to work with. I would recommend this dealership and in particular Dave and Matt to anyone in the market for a vehicle.
Professional, courteous, respectful! - Terrain Michelle
This dealership was outstanding! The salespeople in general were great especially Phil Haelterman. He was extremely patient while helping me pick out the right car for me. He was extremely informative about all of the vehicles and was efficient in guiding me yet not pushy or bothersome.
When picking up my vehicle I was introduced to the manager and was assured he would be available should any issues arise. Mr. Haelterman spent a large amount of time educating me about my car with its new functions.
I recommend this dealership and salesman, Mr. Phil Haelterman, highly and will be sure to spread the word. So excited! I haven't bought a car since 2005 and boy things have changed.
Exceptional service!!!!! - Rosemary
They were very professional and treated our family wonderful. I have never had a dealership work so hard to get a car repaired and back on the road so fast. I can't say enough and I will strongly recommend them to all my friends and family.
Great Experience! - k9sniffin
Just purchased a beautiful 2016 Buick Encore! Thank you Dave Tapper, It is exactly what I wanted. Dave and Tapper team made buying a car a great experience! Thank you!
The best customer Service - Miguel04
I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.
Great Service - dmullen1326
I was recommended to Amanda by a family friend. I was able to meet with her right away to go over leasing options. I was able to sell my car within 24 hours on my own. Amanda was right there the next day to help me with my purchase. She was extremely helpful, putting me in the car I wanted and was able to get me right at the price range needed. I love my GMC Terrain! I would recommend Amanda to anyone looking for a new car :-)
Courteous, thorough explanations, speedy, good magazines - Regal Eagle
It is always a pleasure to visit and/or do business with Fletch's,,,especially with John, Charlie , Rick, Dan, Darla, Sarah and the whole office staff!
Another good job by the guy's in the service department. - Timothy Reed
I have been purchasing my vehicles and having them serviced at this dealership for over 23 years. Would never consider going any place else. Their service department is second to none.
5000 mile check oil change filter tire rotation - Generalmoters614
Vehicle was promptly and quickly taken care of. Very professional staff,always feel confident with the care provided by Causley. Would recommend to friends and family.
The Labadie Experience - Jeri Zaggy
Always prompt, efficient, and helpful...thanks. Service was great as usual, and Brandy was very easy and friendly to work with. Got all that and a car wash and popccorn in a reasonable amount of time!
Purchased a used vehicle - Marigold
A very pleasant experience working with Brendan McCaffrey.He is very professional,knowledgeable and friendly.Management work with Brendan and us to arrive at a price we were all happy with, At least we were happy. Love our new t0 us 2013 Traverse
Great service! (Old building) - Jess1234
Super service, very helpful, exceptional price. I am so happy with the price/deal and service. Team was helpful and made the process as fast as possible. Building/dealership is pretty old and shoddy..but the people are great!
Amazing service - Ricky17
I was very impressed by my sales man Ray. Non pushing, very knowledgeable, courteous, just above and beyond. I am happy i came and purchased my vehicle from this dealer. I recommend all my friends and family.
Mega thanks to Mega lot - Lovinmysalesexperence
I wasn't looking forward the hassle of buying a truck and probably took my frustration out on the poor person who greeted me when I first walked in the showroom (Jim burrows) but he stood there and let me take it out on him, then when I was done, he change my whole attitude and assured me that he would make this experience different....and he absolutely did!!!! Jim and his employees made me laugh through out the whole process, it was like attending a comedy show the whole time and still puts a smile on my face when ever I think about it, thanks Jim for making me laugh again...I will without a doubt recommend Patsy lou to anyone looking for a car or truck, and I'll go with them for the entertainment
Oil change, tire rotation and brake service - gbuydaert
The entire staff has always been friendly, helpful. The service department has always performed work on my Buick in reasonable amount of time and completed the work correctly.
Thank You Trimarco Staff
Abysmal experience from start to finish - czechman335
Based on other reviews, we thought this would be a great dealership to buy our certified pre-owned car. We were wrong.
From start to finish, this was the typical car dealership run-around circus. All of our concerns with the state of the car were glazed over. "All of those things are taken care of by the warranty" is not something a buyer wants to hear when making a $25,000+ investment. Fix the cars you are selling before they're put onto the lot.
The interior shape of the car was ABYSMAL. Clumps of human and dog hair in the back seat and cargo area. We found dog food all over the cargo space.
After 15 minutes of back-and-forth, the dealer (Elia A) finally relented to cleaning the car. "A $250 professional" detailing was done in all of three minutes.
The detailer and dealer admitted right in front of us that another dealer drove the car around on a daily basis, and had a chuckle over it. Nothing like a dealer taking your new car around town on joyrides before you buy it.
We were told that $250 would be taken off the price, based on the horrible state of the interior. We never received the $250.
The power lift-gate struts are very clearly worn out on the car. This is checked off as inspected and OK on the CPO inspection. It makes us wonder what else was "glazed over" on the CPO inspection.
The XM radio was not activated at the time of purchase, even though we were told it was.
It took 15 minutes of back-and-forth with the sales manager (Sam Anton) to replace a safety item (worn out and dry-rotted tires).
We contacted VP/GM of Sales at the dealership (Jim Bechtell); we never received a reply to address any of our concerns.
We drove for over 8 hours to see this specific car. We're so glad we never have to deal with these people again.
Best in 40 years - Disappointed X-Customer
Traded in two vehicles. Bought one new Canyon. THE MOST PLEASURABLE EXPERIENCE I have ever had at a dealership. Bill Wills in Sales, Tony in finance, Mitch in sales, and Ryan the sales manager all were great to work with. This is where I'll be buying my next vehicle.
Very professional - greggagnon
Although we could not put together a deal on the Jeep Grand Cherokee, Lisa was always professional and courteous. She got me the information I needed and followed up with me along the way. Never used any high pressure games or tactics. I wish more dealers were this good on handling out of state internet requests
My 09 suburban purchase - Richard Foreman Jr
I purchased a 2009 suburban. I should have read the carfax. It had been in 3 accidents of which i was not informed of. After driving it 120 miles home the left front caliper started seizing up. 4 days later the transmission went out. Thats 340 miles from purchase. I dont even have the plate yet. Now it sits at quality transmission on north st. No offer to even help with the 1900 dollar bill .Beware.
Did not fix my vehicle, but said they did - terosset
I dropped off my 2013 Buick Regal in order to fix a flex fuel sensor that had caused the engine light to come on. I dropped if off just before I left the country for a couple weeks, they had two weeks to fix it. The whole time I was in Canada, I hadn't received one phone call saying the vehicle was done, or they had an issue, etc. When I got back into the country, I gave the dealer a call and they had said they didn't have my car. They had no record of me dropping the vehicle off whatsoever. A lot more phone calls later, they found my car and said they ordered the replacement part and it still hadn't arrived, but it should be done that week. Thursday rolled around and I went in to pick up my car. The engine light was still on, so I went right back into the service garage and told them. The guy told me that the mechanic must've forgotten to reset the light. No big deal, but you'd think it would reset itself had it been fixed. Regardless, they reset the light for me and I was off to my house (less than 5 miles away). One thing to note here, I received zero paperwork for the service they "performed", they said they would mail it out to me. It is now ~6 months later and I have yet to receive any paperwork for the reason that follows I presume. Before I got home, the service engine light came back on. I ended up taking it to the Chevy dealership down the street who fixed it literally the same day I dropped it off. I had them look up the service record that this dealership wrote up. Apparently they wrote that they could not duplicate the issue and did absolutely nothing to it and lied straight to my face saying they did fix it.
Prior to this visit, I also went in to test drive some new vehicles. I was not allowed to test drive any cars for some reason. My only guess is that it's because I looked too young to afford one, but honestly I do not know for sure. I was just surprised that I wasn't allowed to drive something.
Find another Dealership - ChuckToo
They could not fix my two cars. So they told me to never come back (Thank you Jeff that was the most honest answer I got). I started calling around to Dealers. The first two dealers I called said in no uncertain terms that they would not honor any work that RAY LAETHEM did. Their reputation precedes them. FYI the leaking sun roof you had my car for almost two months total was nothing more than an adjustment on the corner, not leaves in the drip tube twice during the winter.
TERRIBLE CUSTOMER SERIVE - iluv2rn
Made an appoint on a Wed to have my car picked up at 730AM Monday morning to have 2000 worth of work done. They originally quoted me just over 2100 for the work and they missed a part so the total was a few hundred dollars more and they ended up getting it down to 1986 as the final total. THEY MADE THE MISTAKE. THAT'S NOT MY PROBLEM. They did not show up until after 1pm. Then they ended up not having the work done until Thursday afternoon. Terrible customer service. Communication was awful and they think that giving you a hundred bucks off a 2000 service is giving you a break. AVOID AVOID AVOID!!!!
Horrible salesmen - Tayler
I went to Lunghamer and found a used 2014 Jeep Patriot that had all the upgrades I was looking for with only 50,000 miles. The price was a little high but I was willing to make the deal. The salesman had a vacation to go on that evening and had no interest in selling me the car. I took the day off work to look for cars and he told me to leave and come back the next time I had the day off and hope the car was still there. On top of him being rude he had no answers for the question I had about the car when we were test driving. Even though I did not want to give that dealership my business, they had the car I wanted so I decided to purchase. The closing took an extensive amount of time ending with the surprise of only receiving one set of keys for my new 18,000 dollar car! Flash forward 4 weeks and my car is in the shop for a serious transmission issue. I was assured it was in good condition and having my transmission light on not even a month later is not good condition. I Do NOT recommend Lunghamer.
Service department is the most unprofessional I have ever ha - Bhowa30
Went with my daughter to the service department and was treated awful the service people pretty much kept laughing in our faces. She bought a chevy crude from them took it in several times telling them about a grinding noise that they kept saying they couldn't hear but anyone who went near the car could hear. Now that the warranty is up miraculously then can now hear it and wanna make her pay 800 dollars to get it fixed. Please keep yourself safe and never do business with these people. They will treat u awful when it comes right down to and lie about it all.
Ed Rinke Chevrolet and salesman Kurt Forbert are scams - car_buyer
I purchased a vehicle from Ed Rinke Chevrolet Buick GMC from salesman Kurt Forbert. 1 week after I purchased my car I noticed the wheel was jerking. I took it in to a dealership and they said I needed brand new tie rods. After about 2 more weeks, both front tires were balled and tearing from the old tie rod throwing off the alignment. 1 year later and I just had to put another $1,000 down for a new paint job because the driver door and hood started peeling. Kurt Forbert is an absolute scam and no one should ever work with this "salesman" or this dealership ever!!!
Sales & Leasing Consultant
McDonald GMC Cadillac
Elhart Nissan Dealer Trade Manager
Elhart Automotive Campus
New GMC Sales
New Nissan & Pre-Owned Sales Manager