We had great service from start to finish - McCartney,April
Everything was great! Randy was very helpful and went above on customer service to make sure we were very happy. We will recommend Randy to our friends and family.
Great service from K.C. (Kealoha) and Caryn! - Len
Kealoha Rossiter and the used car team were awesome to work with. Kealoha was honest and transparent in all dealings and negotiations relative to my purchase of a 2012 Chevy Suburban. The team went overboard to correct some issues with the vehicle and gave me confidence in purchasing it. I would do business with them again.
AWESOME - Mike65
Salesperson, Steve Hartwig, went beyond what I expected! He found the perfect vehicle for me. Steve took the time to explain all the new car gadgets in terms I could understand.
Oil change and Recall notice! - RONALD PAULEY
I just happen to be in the dealership for some other business and check to see if I could get my Chevrolet truck's oil changed. The service advisor said no problem and got the paperwork together for it and told me there was a recall on it and that they could take care of that too. So I said go head and low and behold within 30 minutes everything done and I was on my way. Great service!
THhy Swayed me - Jacki Smith
I waled in just to see what is available in the new car market and check prices. I have to say I was being crabby and resistant until my sales guy Matt Sowter put me in a 2014 LacCrosse at the price I was looking to spend.
He was easy about my resistance, helpful and kept asking questions until he got to what I was looking for. The whole team was engaged, other sales people asked me if I needed anything and the finance guy, Sean Sanders, was a a treat to work with. They even sang to me while we were laughing about the process of getting a car.
I'm dedicated, I'm a fan and I would send everyone in my family to them
Review - Emily
I was helped by Brent, Maggie and Nick and they were always very friendly and attentive.
Thank you for help me every time.
Emily Soto Barajas
Teamwork...appreciated! - John and Rae
Joe and Dennis handled the lease in a proficient and enjoyable manner. Judy Williams went over and above normal expectations to process our transitional paperwork!
Oil change and estimate - Jlindlbauer
Great customer service from Kevin! Knowledgeable and provided genuine care for the job at hand. Look forward to coming back. Nice job, keep up the great work!
Shopping for a Used Car from a Distance - JVega87
I would like to say that it was my pleasure to have been assisted with my every question & request by such a dedicated and respectful Sales person as Tricia Casey. Thank you very much for your personalism.
Service Department/Chevy/GMC - Shine123
I always have all my vehicles serviced by the Tapper Chevy Service Department. I am always greeted with helpful and professional employees. Tyler, Angela and Victoria are the best!!
The best customer Service - Miguel04
I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.
Great Service - dmullen1326
I was recommended to Amanda by a family friend. I was able to meet with her right away to go over leasing options. I was able to sell my car within 24 hours on my own. Amanda was right there the next day to help me with my purchase. She was extremely helpful, putting me in the car I wanted and was able to get me right at the price range needed. I love my GMC Terrain! I would recommend Amanda to anyone looking for a new car :-)
Professionalism Above & Beyond - OxStew
I was down to a last straw in trying to find the car of my dreams when I stumbled upon Serra Grand Blanc and I haven't looked back. In 2010 when Buick introduced the all-new LaCrosse, I wanted a specific model/options but couldn't find it. I had been to 5 different dealerships throughout the Detroit Metro area and salesmen there all explained "it's not so much about what you want but what we have - and the car (options/trim combo) you want doesn't exist." I got the same message when I went to Serra Buick in Grand Blanc and since there Cadillac showroom was next door, I thought I'd go see what they may have since I couldn't find a LaCrosse. I sat down with Jim Papatheodore and we talked about alternatives but then asked what I really wanted, so I told him about the LaCrosse. He was surprised that no one was able to help me and said "give me two days," which I did. After 2 days, Jim called me back and found exactly what I wanted - 2 in fact: 1 in Escanaba and 1 in Columbus, OH. He went above & beyond what anyone else had done and because of that, he has earned my business several times over. Since the dealership is 45 minutes form my home, there have been times when they've brought loaners to my home for routine and warranty service - again, much more than one could ever expect of imagine from most dealers. In the past 7 years, I have bought/leased 5 vehicles from Jim and look forward to my next vehicle from him as well.
Came in for three tires to be put on and an alignment. - swamimassman
Made an appointment a week in advance. Did not write down the time, arrived earlier, the service advisor had the car brought in for prep, before work was done. Told him wanted the three new tires put on and an alignment done, as the present tires only had 12,000 miles on them. He could not believe they were that bald in such a short period of time. I told him that is why I brought it over to them, as the shop in Alpena did the same of tires and an alignment, when I took it back and tires were worn they told me it must be the tires as it was right on. Did not and do not believe that, as the car was not moved on the recheck. My son had excellent reviews when he took his vehicles into Fletch's. Very pleased, it wasn't over 15 minutes after getting vehicle in and started taking old tires off, found the problem. A bad upper control arm on drivers side. Told them to go ahead. After replacement and alignment everything was back in the green. These statements are coming from an assistant service manager of 14+ years at a dealership in Alpena. I would definitely recommend to anyone. Everyone was very courteous, knowledgeable and stayed on task. Three hours was back on the road and very well satisfied.
Routine maintenance and new brakes - Pat222
They took me to work and picked me up after work. My car was ready when we got there and I was on my way home.
GREAT EXPERIENCE - Paul Zeock
THANK YOU FOR A GREAT EXPERIENCE with the Service and Recall on my Truck. Everyting was done as required in the highest caliber. Great in both areas..
smooth - 4forMike
4th new vehicle purchase here. Will come back for 5th. Have worked with Jeff Wozniak on all purchases, Gave very fair trade-in values on all purchases.
Purchased a used vehicle - Marigold
A very pleasant experience working with Brendan McCaffrey.He is very professional,knowledgeable and friendly.Management work with Brendan and us to arrive at a price we were all happy with, At least we were happy. Love our new t0 us 2013 Traverse
Wonderful and friendly!! - James L Oliver
The whole staff is great. I have been treated so well and with efficiency by the sales people and the the service folks! Plus, after a deer ran out in front of me I got to know the people in the excellent body department. I love DeMaagd. I bought my last two cars at your place. My grandfather was a service manager in the parts department many years ago. He would be proud of ya'll!
Premiere customer service - Chris
We have dealt with quite a few car sales people, and have had varied experiences. When we met Christi Foster at Grand Allegan, hands down, she has exceeded any expectations that I had.. Christi is cheerful, friendly, and knowledgeable. If you are looking for a new/used vehicle... with a home town atmosphere, I highly recommend Christi Foster at Grand Allegan.
Amazing service - Ricky17
I was very impressed by my sales man Ray. Non pushing, very knowledgeable, courteous, just above and beyond. I am happy i came and purchased my vehicle from this dealer. I recommend all my friends and family.
Mega thanks to Mega lot - Lovinmysalesexperence
I wasn't looking forward the hassle of buying a truck and probably took my frustration out on the poor person who greeted me when I first walked in the showroom (Jim burrows) but he stood there and let me take it out on him, then when I was done, he change my whole attitude and assured me that he would make this experience different....and he absolutely did!!!! Jim and his employees made me laugh through out the whole process, it was like attending a comedy show the whole time and still puts a smile on my face when ever I think about it, thanks Jim for making me laugh again...I will without a doubt recommend Patsy lou to anyone looking for a car or truck, and I'll go with them for the entertainment
My 09 suburban purchase - Richard Foreman Jr
I purchased a 2009 suburban. I should have read the carfax. It had been in 3 accidents of which i was not informed of. After driving it 120 miles home the left front caliper started seizing up. 4 days later the transmission went out. Thats 340 miles from purchase. I dont even have the plate yet. Now it sits at quality transmission on north st. No offer to even help with the 1900 dollar bill .Beware.
Oil change, tire rotation and brake service - gbuydaert
The entire staff has always been friendly, helpful. The service department has always performed work on my Buick in reasonable amount of time and completed the work correctly.
Thank You Trimarco Staff
Abysmal experience from start to finish - czechman335
Based on other reviews, we thought this would be a great dealership to buy our certified pre-owned car. We were wrong.
From start to finish, this was the typical car dealership run-around circus. All of our concerns with the state of the car were glazed over. "All of those things are taken care of by the warranty" is not something a buyer wants to hear when making a $25,000+ investment. Fix the cars you are selling before they're put onto the lot.
The interior shape of the car was ABYSMAL. Clumps of human and dog hair in the back seat and cargo area. We found dog food all over the cargo space.
After 15 minutes of back-and-forth, the dealer (Elia A) finally relented to cleaning the car. "A $250 professional" detailing was done in all of three minutes.
The detailer and dealer admitted right in front of us that another dealer drove the car around on a daily basis, and had a chuckle over it. Nothing like a dealer taking your new car around town on joyrides before you buy it.
We were told that $250 would be taken off the price, based on the horrible state of the interior. We never received the $250.
The power lift-gate struts are very clearly worn out on the car. This is checked off as inspected and OK on the CPO inspection. It makes us wonder what else was "glazed over" on the CPO inspection.
The XM radio was not activated at the time of purchase, even though we were told it was.
It took 15 minutes of back-and-forth with the sales manager (Sam Anton) to replace a safety item (worn out and dry-rotted tires).
We contacted VP/GM of Sales at the dealership (Jim Bechtell); we never received a reply to address any of our concerns.
We drove for over 8 hours to see this specific car. We're so glad we never have to deal with these people again.
Friendly environment - Jones
The place you need to go to. Chris the Manager went out of his way to make sure I got the best deal. The whole staff there are very helpful and educated about the vehicles, you tell them what you looking for and they know exactly what you need.
Best in 40 years - Disappointed X-Customer
Traded in two vehicles. Bought one new Canyon. THE MOST PLEASURABLE EXPERIENCE I have ever had at a dealership. Bill Wills in Sales, Tony in finance, Mitch in sales, and Ryan the sales manager all were great to work with. This is where I'll be buying my next vehicle.
Very professional - greggagnon
Although we could not put together a deal on the Jeep Grand Cherokee, Lisa was always professional and courteous. She got me the information I needed and followed up with me along the way. Never used any high pressure games or tactics. I wish more dealers were this good on handling out of state internet requests
Great dealership - Mark
Ms Butler made my car buying experience easy and great. She and Dennis went above and beyond to make sure I got the car I wanted and was very helpful. Ms Butler has definitely gained a longtime customer!!
Best dealer ever - Happy happy happy
Me and my family have bought 3 cars off Steven in the last 4 years. Low pressure, great prices. Great small town dealer. Avoid dealers in Muskegon
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