Great Service - Cathybrz
We bought most of our vehicles from Randy and are very happy with how he helps us. He goes the extra mile to help you. Thanks Randy!
Intermittent issues while fueling vehicle - Cruiser1
I would like to thank Aaron Spearling for having the tenacity, perseverance and dedication to customer service in resolving a long term ittermitent issue with my gas tank that would not accept fuel without shutting off the gas pump many times which was very frustrating, There were several visits and different resolutions were attempted the fourth was the charm and fixed the issue , As a result my next GMC vehicle will be purchased from Randy Wise. Thank You Aaron
surpasses the car buying experience - brian roberts
victor was the best finance managers i've ever dealt with. Going beyond normal duties to exceed my expectations. Making my car buying experience great.
Great Dealership - DimicRo
great customer service Tom Gaynor is a great person to work with. We are very satisfied with the dealership and the staff and are vehicle.
Oil change - Randy
I came in to the dealership for an oil change and didn't have an appointment. They took me right away. The service Technician was courteous and they even washed my car for me. Excellent customer service!
Found some serious defects - Mkjonesjr
Went in for an oil change and they found numerous other problems I was not aware of. Drew pointed out the consequences of not fixing the problems
Shopping for a Used Car from a Distance - JVega87
I would like to say that it was my pleasure to have been assisted with my every question & request by such a dedicated and respectful Sales person as Tricia Casey. Thank you very much for your personalism.
Proactive Sales person - Kiley - Meri
I last leased my GMC Terraine from Kiley and Fletch's. When I heard lease pricing was going down, I asked her to please keep me posted on any good pull ahead deals. She called me while I was on vacation and offered a lease I couldn't turn down. Michelle overnighted the paperwork to where I was staying with a return overnight. Just got home from vacation and will trade my old vehicle in for a newer, updated one with a lower car payment. This is the third vehicle I have leased or bought from Fletch's. Thanks!
Excellent dealership - Andrea Fleming
First lease ever bought from there, went back for my next one. Process was smooth and painless. Also service department is wonderful. I will continue to use this as my dealership of choice!
Service Department/Chevy/GMC - Shine123
I always have all my vehicles serviced by the Tapper Chevy Service Department. I am always greeted with helpful and professional employees. Tyler, Angela and Victoria are the best!!
The best customer Service - Miguel04
I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.
South Haven Chevrolet - Beachbum269
A great overall car buying experience! Our salesperson Rosa was fantastic and found me and my husband the perfect vehicle that was within our budget.
Warranty work - Chet
Check engine light came on and just drove into the service department and they took the vehicle right in and corrected the problem and I was on my way in no time. Best dealership in the state of Michigan.
Awesome - Nicole
My 3Rd vehicle purchase has been more amazing each time. The time and effort everyone put in was by far the best yet. Thank you Groulx!!!
Purchased a used vehicle - Marigold
A very pleasant experience working with Brendan McCaffrey.He is very professional,knowledgeable and friendly.Management work with Brendan and us to arrive at a price we were all happy with, At least we were happy. Love our new t0 us 2013 Traverse
ELECTRICAL ISSUE IN HEATED SEAT - DENALI2010
Had no heat on drivers side. Dealer that I purchased truck form did not want to help. DeMaagd took the time too diagnose and found the problem then went the extra mile to assist with he the labor costs and to repair wiring issue. They have a customer for life.
Premiere customer service - Chris
We have dealt with quite a few car sales people, and have had varied experiences. When we met Christi Foster at Grand Allegan, hands down, she has exceeded any expectations that I had.. Christi is cheerful, friendly, and knowledgeable. If you are looking for a new/used vehicle... with a home town atmosphere, I highly recommend Christi Foster at Grand Allegan.
Fast and friendly. - Fixedthecar
Casey has always been very kind and considerate to us. Sorry but I don't remember the name of the service rep who initially helped us but he was very nice also. We usually ask for Brandon but this was on a Saturday so he was off for the weekend.
Unhappy with employees who work there. - Debbie
The communication was terrible from the moment I arrived for service. The sign said stay in your car until someone checks out your car. The guy waved me in. I rolled down my window. He walked past me, saying nothing. He just stood off to the side. The staff in the glassed in area were standing around talking to each other staring at me, some laughing. I wasn't sure what to do. I got out of my car and just waited. When I was inside I bought a sandwich and sat at a table. The staff in the cafe area were so loud. They were laughing ridiculously loud. It was very annoying and unprofessional. They were young girls and very immature. An hour and a half later, my buzzer went off, telling me my car was ready. I was told they would wash it too. I went outside to look for my car. It was parked off to the left and not washed. I had to go back in to ask if they were sure my car was done, because there was another car just like mine washed and sitting there, ready for another customer. The woman with reddish brown hair was snippy with me. I said my car was parked way off to the side over there and it wasn't washed. I will never recommend this place to anyone. I will tell about 10 people about this poor customer service. It just seemed like they all didn't have enough to do. The employees need to learn how to treat people and perhaps you have too many employees with not enough to do.
Great Customer Service - WrightBuick
My visit at LaFontaine Buick GMC was excellent. This is my first time leasing a vehicle, and the sales rep, Lance Nichols, made everything easy for me to understand. Furthermore, Maggie was very helpful in getting me additional options for the vehicle to make sure I was covered for wear and tear on the vehicle. I was very happy with the customer service that I received, I told my wife about my experience. She was so impressed that she is considering trading her vehicle in for a better car.
Amazing service - Ricky17
I was very impressed by my sales man Ray. Non pushing, very knowledgeable, courteous, just above and beyond. I am happy i came and purchased my vehicle from this dealer. I recommend all my friends and family.
Five day moneyback guarantee " buyer beware " - Spanky55
I went into Patty Lou to test drive the new truck, I didn't really particular like the truck, it was nice, but a dog, but through high-pressure sales , and they weren't letting me go out the door to go to Al sera dealership test drive a Chevrolet Silverado I was interested in , " actually wanted to test drive a Dodge to " anyhow I ended up buying the truck, I have A+ credit rating, and my credit union turned me down for the loan, they purposely put down the wrong amount of income I make per month, went to the credit union to find out, and it was $5000 Over what I make, I took the truck back and they told me that I could return it but they would keep the sales tax, which is almost $4000, Not only did they break the law, they lied to me, worst buying experience I have ever encountered !!out of all of all the cars and trucks I have bought in my lifetime, I am retired, "this is a big warning "do not step 1 inch on that dealership on less you have a lawyer with you !!!!!
New terrain - Deborah Haslett
My salesman Dave was very helpful with gathering my needs and wants to bring me to the right vehicle. Very easy transaction and I got what I wanted.
Matt Witmer's excellent service helped us decide to buy - Dan Miller
Matt Witmer's professionalism was just what we needed to understand that the car we wanted was the Buick LaCrosse. We are so pleased with the car we've had for only a few days that we just would like to thank Matt for taking so much time with us to answer all our questions and teach us just what the LaCrosse had to offer. We can't wait to show it to all of our friends and let them see what a great ride it is.
Professionals - jerry1776
I have been involved in dealership all of my 78 years. NEVER have I been around one that is so clean and professional. They take the time to inform you of your situation. They do not push anything on you and you feel like they care 100%.
Friendly environment - Jones
The place you need to go to. Chris the Manager went out of his way to make sure I got the best deal. The whole staff there are very helpful and educated about the vehicles, you tell them what you looking for and they know exactly what you need.
Best in 40 years - Disappointed X-Customer
Traded in two vehicles. Bought one new Canyon. THE MOST PLEASURABLE EXPERIENCE I have ever had at a dealership. Bill Wills in Sales, Tony in finance, Mitch in sales, and Ryan the sales manager all were great to work with. This is where I'll be buying my next vehicle.
Happy Customer - UnhappyConsumer
If you go here see Zach. Great salesman and took care of my needs. They have a great selection of pre-owned cars and do their best to meet your needs. I would recommend researching what your trade in is worth though because it is shocking to see what dealers want to give you for your trade in.
Derrick was great! - KEAST
Had a great experience here - honest service, great communication during the purchase process, and would highly recommend anyone using Derrick. I would send any of my family and friends to him.
Best dealer ever - Happy happy happy
Me and my family have bought 3 cars off Steven in the last 4 years. Low pressure, great prices. Great small town dealer. Avoid dealers in Muskegon
Sales & Leasing Consultant
McDonald GMC Cadillac