VERY WEEL IMPRESSED AND PLEASED - Heather and Leo Strike
We were in a car loan and needed to get out of it because it was not healthy or comfortable for me or my husband and had tried many dealers before and kept being turned down and unable to trade in the car we so needed to get out of then got about 3 letters in the mail saying this dealer could get us something different and so after about the 3rd letter we decided to check it out on a Wednesday we looked at a truck and was told that maybe by Thursday or Friday we might be able to get something different by Thursday we got a call and was told to come and deal further and was very happy to have by Friday a different truck that was much more comfortable, affordable, and convenient as well so within 3 days we were VERY PLEASED to have something just like the letters we had been getting said the Lady we were dealing with (Shauna Drozdowski) did everything possible to not let us leave that dealer empty handed and with something different she was very kind, made every effort possible to please and help us and we would recommend her to ANYONE!! looking for a new or used car or truck we had awesome service and help with her thank you so much for this new blessing of a truck we for 6 months have been trying to get out of with no success at all until Saginaw Mi McDonald GMC Cadillac and Shauna Drozdowski thanks again for your wonderful service VERY PLEASED Sincerely Leo and Heather Strike
Great Experience from beginning to end - SunnyMI
This was my first experience at this dealership, as for many years I had been loyal to another dealership in the area but this experience was a game changer. All of the staff was friendly from the greeter at the entrance to the salesman that introduced himself, Joe Garber, when he approached. We sat down and discussed what I was looking for in a new car and I never felt rushed or like I was bothering him. Joe listened and we were able to work together to find what I was looking for, a 2017 Acadia in Black Cherry. It was at another dealer but he said that was no problem and they would work on getting it. He would let me as soon as he heard something. Unfortunately that particular vehicle was already sold and Jim Borthwick had the pleasure of letting me know that, as Joe was off that day, but he did have a similar vehicle at there location. It did, however have different equipment on it. Jim reviewed this with me via phone and we set up to met on Saturday, as the dealership is open the last two Saturdays of the month, to discuss and possibly lease this vehicle. Jim sent me an email regarding items to bring with me as to help facilitate the process if I decided to move forward. When I arrived at the dealership I was greeted promptly by Jim who was extremely busy but made me feel like I was a priority. We were able to discuss the vehicle and options without feeling rushed and I got the car I wanted. I would definitely recommend not only the dealership but also Jim and Joe if your looking for a new vehicle. Keep up the good work!
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Satisfaction Guaranteed! - Lori Whitten
Absolutely Love doing business with Oliver! And will highly recommend him to all my friends and family. He goes above and beyond to assure you get the best car buying experience.
Car buying made easy - Completely Satisfied High Maintenance Customer
Trason Landefeld made my car buying experience efficient. He was both professional & personable, he paid attention the little things like making sure the car was full of gas and did a thorough overview of all the features upon delivery. He is responsive to any questions post the delivery and continues to check in to ensure I am completely satisfied! Best in class!!!
Great experience! - mknize72
The entire staff at Suburban Buick GMC is amazing! From my first phone call to sales, finance, service and even the person who washed my car...they were all professional and friendly. I worked with Nate Passero to lease my Terrain and he was wonderful! Very friendly, funny and completely transparent! I will most definitely be back! Highly recommend!
Maintance - Walt
I took a 2003 Pontiac Vibe vehicle with 218,000 miles on it in for new shocks and springs and other routine maintenance. I had scheduled an appointment for the service. I had to bring the vehicle back to have a dashboard brake light that came on when I picked up the car. The service manager authorized the troubleshooting and correction of the warning light at no cost to me.
Shopping for a Used Car from a Distance - JVega87
I would like to say that it was my pleasure to have been assisted with my every question & request by such a dedicated and respectful Sales person as Tricia Casey. Thank you very much for your personalism.
New Vehicle Purchase - Scott Conti
Randy Ross is an exceptional sales professional! He made the process simple and enjoyable. Fletch's dealership has the best prices with a relaxed atmosphere.
The best customer Service - Miguel04
I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.
Excellent service! - Jens6880
The service department is very professional and prompt. The two times I have had work done on my car they have done an excellent job. They always call to let me know what is going on before doing any kind of work and are sure to take care of any warranty information. I would recommend DeMaggd to anyone to get their car serviced!
Top knotch customer service - ShawnaCraft
I had the pleasure of working with Ametta to schedule an appointment and then salesman Aiman upon arrival. They both were extremely knowledgeable and got me into the car of choice. I have been a longtime customer of Groulx and the excellent service brings me back every few years.
Oil change and possible car lease - smart1-26
My car needed an oil change. I was coming in to discuss a lease for our daughter. I called and the woman in 'Service' told me to bring the car in, let them know why I was there, and they'd fit me in.
They did! I told them we were discussing another possible lease...very pleasant people...very
Below, you're asking about employees working there....who was better....both Service (the man who
wrote up the order for oil change) and Willard (sales person) were very nice to deal with. They were
both helpful and took time for us. I'm unable to 'judge' 1 over the other.....
Excellent sales people, very helpful and not pushy. - Moore's Excavation
I purchased a jeep grand cherokee from them my sales person was Brett Smith, I would recommend him and the dealership to everyone. They were very easy to negotiate with. Handled all paperwork and made the purchase process a breeze...
Purchased a used vehicle - Marigold
A very pleasant experience working with Brendan McCaffrey.He is very professional,knowledgeable and friendly.Management work with Brendan and us to arrive at a price we were all happy with, At least we were happy. Love our new t0 us 2013 Traverse
Premiere customer service - Chris
We have dealt with quite a few car sales people, and have had varied experiences. When we met Christi Foster at Grand Allegan, hands down, she has exceeded any expectations that I had.. Christi is cheerful, friendly, and knowledgeable. If you are looking for a new/used vehicle... with a home town atmosphere, I highly recommend Christi Foster at Grand Allegan.
BODY WORK DONE - JWIZTOYS
TOOK CAR IN FOR BODY WORK,, THEY WERE READY FOR ME,, HAD A RNT CAR READY FOR ME,, 4 DAYS LATER,, THEY CALLED,, CAR WAS READY AND ALL CLEANED AND DETAILED UP,,, GREAT JOB,, A+++ FOR THEM
Great experience at LaFontaine of Highland! - Karen Mazzolini
I scheduled a meeting with Mike Graff on Thursday evening. He showed me the car, gave me the keys, and let me take it for a ride. After a short test drive, we discussed price & trade in, came to an agreement, did the paperwork and had the deal completed within 3 hours. I really liked the small restaurant at the dealership; with Mike's personal business card I was able to have something to eat, (no charge) read the paper and relax while they were doing the paperwork. Very nice dealership. Everyone was very friendly and professional. Mike gave me a car to drive home and delivered my new car to my home on Friday. Thanks Mike and staff for a great car buying experience!
Friendly, but that's about it - Coop2012
Be careful of their nice, friendly, personable approach, you're being swindled!!! I was told something would be knocked off the price of my car for them lying and saying it had Bluetooth capabilities when it does not, even was advertised on the paper in the window and nothing was took off. I was told someone would repair the crack in the windshield "I'm placing the order now so they can meet you tomorrow" this was Monday 3/20 and today is Tuesday 3/28, I've called and left messages and even drove up to the dealership and spoke with a manager (Nick, same name as my sales guy so that should've been my clue nothing would get done) who promised he would handle it, nothing. I was told my price would be adjusted for the car sitting on the lot 60days along with the price online being different than advertised at the dealership, it wasn't.. I was told my I couldn't use my current finance company because their rates were too high, when I checked my credit report I noticed they never inquired with them...
just a bunch of promises that were not completed and lies to pacify me, NOT SATISFIED AT ALL! Wish I could drive the car back and leave it in their lot and take my Malibu back. Maybe they saw me coming and being that I was desperate to get out my lease I didn't take my time and MAKE SURE things I needed were done then and there. I took their word like an idiot and now I'm paying for it!
Saturn Safety! - vincmich
I brought my '05 Saturn Vue in for a basic oil change and a repair to the driver's door that was desirable but not necessary. Ryan advised, serious safety issues were found. He assisted in prioritizing the essential repairs. Dan helped with pricing to make those repairs doable. I can't thank them enough for their patience.
Five day moneyback guarantee " buyer beware " - Spanky55
I went into Patty Lou to test drive the new truck, I didn't really particular like the truck, it was nice, but a dog, but through high-pressure sales , and they weren't letting me go out the door to go to Al sera dealership test drive a Chevrolet Silverado I was interested in , " actually wanted to test drive a Dodge to " anyhow I ended up buying the truck, I have A+ credit rating, and my credit union turned me down for the loan, they purposely put down the wrong amount of income I make per month, went to the credit union to find out, and it was $5000 Over what I make, I took the truck back and they told me that I could return it but they would keep the sales tax, which is almost $4000, Not only did they break the law, they lied to me, worst buying experience I have ever encountered !!out of all of all the cars and trucks I have bought in my lifetime, I am retired, "this is a big warning "do not step 1 inch on that dealership on less you have a lawyer with you !!!!!
Hits and misses experienced with service. - Brian Kinney
I have taken my vehicle to the service dept here several times. Overall my vehicle issues have been taken care of acceptably. However, some things seem to fall thru the cracks with this service dept.
One time I had made an appointment to have a recall item fixed. When I showed up for the appointment 3 days later, they no longer had the parts on hand to fix it. No call ahead of time saying not to come, or no holding of my parts back to make sure they could do the repair. C'mon guys you can do better.
On a separate occasion, I took my vehicle in for a warranty issue repair. This was right after swapping wheels and tires from winter set to summer set. The tire pressure monitors, of course, have to be reset after this is done. A procedure that takes the tech all of 5 minutes to do. They had my vehicle half a day, drove it several times, all the while with the big TPM light and message on the dash lit up. Do you think they took 5 minutes to reset the TPM to provide outstanding customer service? NOPE!
Again, c'mon guys, really?
Took the vehicle to the local Discount Tire, they reset the TPM in 5 minutes, no appointment, no fuss, for free.
So there you have it, an entirely average GM service dealership. No HUGE complaints, but certainly wouldn't call them outstanding by a long shot.
Service - alex2292
GREG is SUPER consultant !!! He is the reason that we purchase car from Lathem .
You are lucky to have him !!!! he is friendly and responsive to my time needs.
Service Department Shines - dbn123
Another pleasant experience in the Service Department. You guys rock. If only the Sales department handled things as expeditiously, professionally, and courteously. I will continue to bring all three of my GM vehicles in for service. Just took delivery of a 2017 SS Camaro I ordered from Mike Savoie because of last unhappy experience and lack of follow through in the Sales department going back to November. Keep up the good work - see you soon.
Friendly environment - Jones
The place you need to go to. Chris the Manager went out of his way to make sure I got the best deal. The whole staff there are very helpful and educated about the vehicles, you tell them what you looking for and they know exactly what you need.
scammed me for not needed mantaince. - not scammed
Took my vehicle in for oil change, they tried to scam me into un-needed repairs. $2000. WORTH, My personal mechanic verified this scam.sham on you.
Terrible service - gagesmama
Was recently at this dealership for my usual oil change and tire rotation. Each time I've been in the last two years, the service has gotten progressively worse. This time was no exception. After arriving at my appointment on time, I was informed they were running behind, and it would take about 45 minutes. I told them no problem I would wait in the waiting room. TWO HOURS later I went out to check on why it was taking so long. I was informed that they were sorry, but they had "forgot" to come and get me. Seriously?!? What kind of poor customer service is this? I was given a discount for my trouble, but I still don't think it was worth it for my lost time. They lost a customer, I won't be returning.
Lied about the car - Leo
They lied about the oil change. The oil was old and messed up the car, the oil filter was jammed and also old. There's rust at the bottom of one of the doors, they didn't mention it. The passengers seatbelt is been taken out and put back the wrong way in and the guy who sold the car said he can't do anything about it he also said that the oil was changed. They don't even check after their mechanics.
Happy Customer - UnhappyConsumer
If you go here see Zach. Great salesman and took care of my needs. They have a great selection of pre-owned cars and do their best to meet your needs. I would recommend researching what your trade in is worth though because it is shocking to see what dealers want to give you for your trade in.
Derrick was great! - KEAST
Had a great experience here - honest service, great communication during the purchase process, and would highly recommend anyone using Derrick. I would send any of my family and friends to him.
Rip off - Chevy57girl
Bought a used vehicle was under impression it had some type of inspection next day after purchase took it back motor mount broke, caliper locked up, miss firing had oil on two spark plugs they said they would fix the interior pillars never did did would fix rear window defrost never did. Won't help at all with very expensive repair bill, manger won't return call. Very rude. Now they lie and claim they only did an oil change and never actually inspected it. I find that a lie because they offer 120 k mile warranty and this Escalade had 108 they knew about the issues.
Sellers Buick GMC
Sales & Leasing Consultant
McDonald GMC Cadillac