love the awd terrain. - lovin the awd terrain
art neil of mcdonald gmc saginaw took plenty of time to find me the 17 terrain i wanted at a terrific end of year price.the dealer was totally professional and so was art.thank you
Outstanding! - appledump
When my husband and I arrived at the dealership, after speaking with Tim, Tim had already pulled the vehicle we were inquiring about out and placed near the side door. We all introduced our self's and after that he asked who would be test driving the vehicle and asked if he could get a copy of the drivers license. He gave me the key and invited me to go out and inspect the vehicle. After Tim made a copy of my husbands ID he placed the dealer plate on the vehicle and told us to take a ride and take our time. When we got back at the dealership he talked with us like we mattered, I know he was trying to sell the car but now of days customer service can be a mess no matter what, oh and I left out that before we left for our test drive he offered us both a beverage twice. Tim was very honest and direct with us and worked with us to get the best deal available which I believe we did. Tim's customer service extended even more to buying us lunch on him at the deli they have inside the dealership which I thought was awesome!!! If you want a car buying experience that is comfortable, non demanding and not wasted on bs then Tim Egan is the guy to talk to. Oops again I left out something. Tim realized I was having allergy problems and immediately offered tissue and a waste paper basket without skipping a beat. Well we did buy the car and we love it and at the end of the day we got a 2014 GMC Acadia (certified) and a gift bag with some nice things inside, Tim even helped clear out our turned in vehicle, how cool is that. We will see Tim and Sellers Buick/GMC for our next car buying experience and will recommend our friends and family!!!!!!!!!!!
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Great fast service - meyers deb 1214
It was so easy and fast getting reviewed and approved for a loan. I needed a loan for a work van and Jennifer Martinez got me through this process in just a few hours. Could not believe how easy she made it to go through the whole process. I would recommend Elhart and staff to every one looking to purchase a new or used vehicle to do your car shopping here.
Sales Professional New & Pre Owned
Used Car Sales Professional
Nissan Sales Professional
Purchasing of My 2014 ford Taurus - 2014 ford Taurus
I was very very pleased with the service I received from Lavert poole at suburban Buick GMC on Woodward in Ferndale. I was very very satisfied with this dealership so if anyone asks me where to get a vehicle I will send them to suburban Buick GMC. I just hope that when I go to purchase my next vehicle he is still there and will be getting my business.
Thanks again Lavert
Way more than expected! - JTWB
My wife had her heart set on a newer Buick Encore and just looking online we knew this was the place for us. We decided to go visit Randy Wise Buick GMC in Fenton just to check out our options. We knew we had a couple of blemishes so we figured we were going to gather information and make our plan to achieve this at a later date, however when we met our salesman Bryan Bickford he listened to our story and didn't miss a beat, after a few short questions he assured me that he was pretty sure that we could make this work. Bryan let my wife and I take the Beautiful Encore for a test drive while he went right to work to help us purchase exactly what we wanted and came for, on the same day! Needless to say Bryan fit us right into the car of my wife's dreams within my expected car payment for my budget! Bryan made us feel extremely comfortable throughout the process, he was very knowledgeable about the Encore that we got and showed us many features, trust me I even recommended a friend and Bryan helped him the exact same way he helped me and my friend from work made a purchase as well . If your looking for a car that is in great shape and you want to get treated well then go to Randy Buick GMC in Fenton MI and see Bryan Bickford!
Awesome - Patti82404
This dealership all of its staff are top-notch very professional and made my experience a very good one. I would recommend them to anyone!
Great Team - chad harris
Matt and The Team did a great job getting me what I wanted and helping me out. They stayed a little late to get the job done and another happy customer
Truly amazed & will return for life n send everyone I know o - Ramzi Elghazali
Today was my very first lease, after researching and asking friends for reference they all kept saying the same name over & over " superior Buick GMC Dearborn". I met the owner Bas and the guy is dedicated and he really cares about his customers and business. I highly recommend this dealer, the staff is really friendly and the rates are awesome. You will not go wrong with them that's the honest truth!
Great job! God Bless you guys
Best GMC/ Buick Dealership in Michigan...hands down! - DDAGOSTA
Can't say enough about Larry White and his team at Todd Wenzel! We have purchased multiple vehicles from Mr. White and the experience has been awesome. It's disappointing that people only come online and give ratings when people slip up...mistakes will happen, but I have never experienced this at Todd Wenzel GMC/ Buick!
GREAT Experience - Nancy Gordy-Baker
Steve made the buying process quick and easy. He was very professional and knowledgeable. We are so happy with our purchase and he got us a great deal!!! BEST buying experience we've ever had...HIGHLY recommend!!!
Courteous and Professional - FirstBuick
This was my first Buick purchase. The salesperson I dealt with, Alex Malone, was very courteous, professional, and willing to go above and beyond to answer my questions. Thank you!
Excellent service! - Jens6880
The service department is very professional and prompt. The two times I have had work done on my car they have done an excellent job. They always call to let me know what is going on before doing any kind of work and are sure to take care of any warranty information. I would recommend DeMaggd to anyone to get their car serviced!
Love these guys! - Audrey
THEY TTAKE THERE TIME AND EXPLAIN IN PLAIN ENGLISH WHAT IS GOING ON WITH YOUR CAR. They found a seal leak on mine and the repair is covered under warranty, I feel they have always been honest with me. This is the 3rd vehicle I have purchased from fletches in the 12 years I have lived in northern Mich. Very happy with all !!!
Great experience ! - DeputyDawg
Spoke with salesman on phone - one week later went to the dealership - had an appointment - he knew what we wanted - everything was waiting for us when we got there - even the choice of 3 vehicles.. We were in and out and everything signed in about 1/2 hour.
New car purchase. - Lisa Carlin
Traded in my old vehicle, purchased New vehicle. Good experience. Always treated well at this dealership. I plan to come back for New vehicles and service.
Premiere customer service - Chris
We have dealt with quite a few car sales people, and have had varied experiences. When we met Christi Foster at Grand Allegan, hands down, she has exceeded any expectations that I had.. Christi is cheerful, friendly, and knowledgeable. If you are looking for a new/used vehicle... with a home town atmosphere, I highly recommend Christi Foster at Grand Allegan.
the best new car buying experience ! - Mark Dyviniak
Have purchased five new cars in the past few decades and must say that the experience at Tapper was - without question - the smoothest, most professional, lowest pressure experience of them all. Kudos to Tony S. for the exceptional experience! He was superb. Traveled more than an hour to get to Paw Paw and so glad that we did. It was definitely worth the drive.
Friendly staff, excellent customer service - Sharon7771
Very reliable, friendly, and overall excellent customer service. Prompt service, and accommodating. The business is cleaned and neat. A Local business, that supports the community as well.
Great Experience! - R. Hawthorne
Had two vehicles whose lease were up, worked with Mike Kessler to turn them in and replace with one new leased vehicle. Mike and his assistant were great, wonderful experience with a very professional team.
The worse experience - Ddhier
Had my 2007 GMC Acadia towed into Hart. They broke the positive battery cable, said the body control module is fried. Asked for it to be diagnosed and was told it was 50.00. Okay. Then I receive a call stating the body control module was fried and about the positive battery cable. It was going to be 1800.00 to repair. So I said okay I will be down to pay the diagnosis fee and have it towed back home. Well the fee went up to 200.00. They left grease all over my vehicle, never put anything back together and broke clips etc. I called and they said they didn't have time.. ummm it was a couple hours notice. This was a horrible experience
GMC Terrain Lease - DJParthum
Because of Matt Frame, I decided to lease the GMC Terrain even though I had a better offer from another dealership. I highly recommend Matt Frame to anyone looking for a new Buick or GMC!!!
Consistenly good service - Bruce F
I have been buying vehicles and having all my service done at Sundance St Johns since they opened! While nothing is ever perfect, they have been pleasant to deal with and fair in my opinion. I've known Todd Gates since the Keelean pre-Sundance days, and have never bought a new vehicle from anyone else! Terrah Hanks is also friendly and fair, and a great supporter of the community. Great service from Kelly and Jennifer in the service department each and every time! - Bruce Fandel
Buyer Beware - rowle1jt
Let me first start out, that when you call their 1-800 number, you ARE NOT calling the dealership. You are calling their business development center that is who knows where.
I called one morning about a car on their lot. Set up an appointment and was told that it would be pulled up to the front of the dealership waiting for us. The gentleman on the phone and I discussed how I was driving well over 2 hours and was not coming down to kick tires. I was bringing my trade and the clear title. To which I was told no problem.
My wife and I took 1/2 vacation day and drove over two hours down to the dealership. The van was on the lot (not pulled up front) and we went inside. We were assigned to Tom and he spent the next 15-20 minutes telling us about how great the dealership is and how many happy customers he has. He finally takes my drivers license to make a copy and get they keys and promptly disappears for 15 minutes. When he does come back he had only copied my license and goes to find the keys.
10-15 minutes later he comes back, not able to find the keys. At this point in time I see the van pull back into the parking lot with other people driving it. I'm not pleased. More games ensue about finding the keys, I tell him, that the keys are currently with another salesmen who is out in the front with people driving it. He pretends to be surprised, but I have zero doubt that he knew the whole time and that he was doing everything he could to delay and keep us in the dealership in case this person didn't want it. He just didn't want to tell us that someone else was driving it.
At this point I am clearly mad and I stand up to walk out. My wife, who has much more patience tells me to sit down and be nice. For some stupid reason we still drove the van, "in case the other person can't afford it" as Tom put it. He insists on going with us, I hate that, I don't need you babysitting me.
We go back to the dealership, sit there for another 20+ minutes hearing how awesome Tom's weekend was and how great the dealership is again. Sales manager comes out, says he is sorry, which I appreciate the apology as some places wouldn't even do that. He asks if there is another vehicle we would like to look at? No, I came for that vehicle and the rest like it in all of your locations have more miles, not the features or price that I am looking at.
Tom apologizes, then proceeds to lecture us on how a vehicle is never held with out a deposit or earnest money. Shame on me for not putting a deposit down and shame on their "business development center" for not offering it. Lesson learned, it cost 7 hours of my life, a half vacation day, 8 gallons of gas, whole lot of patience and lunch at Taco Bell.
The next day the guy in the business development center call me to see how it went. I politely informed him how it went and how I was treated at the dealership. He expressed his genuine apology and said he would contact the dealership manager and let him know what happened. I have no clue if he called the manager as I never heard anything else. I'm okay with that.... because I won't ever go back...
editing my initial review - Deena S
So here I am sadly a little over 3 months in to my daughter purchasing a vehicle from Patsy Lou and she is now faced with having to put a transmission in her Jeep commander that Tommy Leedle put her in. We reached out to both Tommy and Kylie and was pretty much told "nothing we can do". I contacted the used car manager Wayne and I'm still waiting on a call back now 2 weeks later since the initial contact. I then asked for his bosses number Mr. Masterson. I called and left a detailed message of our issue and no call back. It's sad that my daughter is a little over 3 months in to a car paying a car note and full coverage insurance and now having to replace a transmission and no one at Patsy Lou wants to help. I'm angry about this and I just keep thinking about all the things Tommy said to us about us being happier for going there instead of a B lot "take his word for it". As you can see my initial review says we felt like they treated us like family. Well I guess this is how they take advantage of family. They stuck my daughter in a lemon and now it's you are pretty much on your own. No return calls no help only 3 months in to a vehicle purchased from them. It's really really sad.
We had an awesome experience. Tommy and Kylie worked their magic and really treated us like family. They got me in something that I could afford and mapped out a plan for me to get my bad credit back on track.
Repair of GMC Terrain - bob l
Great experience with Service Consultant, Lee Stalhood, treated us very well, arrange a rental vehicle and had the work done when expected, I would recommend this dealership highly.
Excellent! - dawn67
I've been coming to Al Serra for 15+ years (sales/service). My experience is always excellent from start to finish! The staff is always friendly, knowledgeable and very helpful - I never feel pressured and I feel like I'm kept in "the loop" .
Terrible - Tito
Salesperson made me wait an hour while making several phone calls in front of me. Never once acknowledged me. Would be nice to ensure customers are taken care of.
Bad Seevice - Justme7203
Got a new truck, treated like crap after one issue, many other issues still not resolved! Service Is not what it should be! Get better or quit selling cars and trucks!
Ripped me off!!! - Willnotbereturning
Went in for oil change and tire rotation. Had a $35 coupon for Dexos oil change. Told me I needed a new air filter. Bill came to $100. I asked them to double check and they said it was correct. Wife later reviewed invoice....charged $44 for the oil change, $24 for air filter, and $40 for tire rotation (used to be free with oil change). Called up there and they apologized that we were overcharged for the rotation. What about the oil change? They took $4 off for that instead of $9. Rotation should have been $10 instead of $40. They also took two of my tire caps. This isn't the first issue I have had with them but we are done! My husband is disabled and it takes a lot for him to get out to get an oil change, but to be ripped off and to come back for the refund of the overages plus a $10 off coupon. They certainly are not Jim Waldron GMC any longer - He valued his customers, didn't rip customers off, and gave back to the community. Will not be returning! I will drive as far as I need to in order to obtain good customer service!
body work - snowking43
had body work done on 2015 terrain Denali, paint color off, vehicle returned very dirty and dusty inside. vehicle had just been clean days before.
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