Service at McDonald GMC/Cadillac in Saginaw, MI - Steve O.
I have never met a friendlier, more professional staff. My Service Advisor was very patient with me, and happily answered all the questions I had about my vehicle. The work on my vehicle was done in a timely manner and the entire experience was a very smooth one for me.
Excellent Experience - vonica
I was able to get exactly what I wanted! My salesman is the reason I gave this dealership a 5 star. He works hard and fast and always gets the deal done. I will definitely keep going back.
Easy, Fast, Fun. - CanyonTim
Just got a new GMC Canyon, and it was easily the most pleasant car buying experience I've had. This is my third car from Lafontaine, and each time it becomes more a streamlined process...it is obvious they are not resting on their laurels. Viktor, our salesman, did a wonderful job for us. He quickly but thoroughly explained all the new features of our truck so we can enjoy all it has to offer...and we are.
--and I love the new digital document table.
Thanks Viktor and LaFontaine!
Satisfying Experience - eluv1028
I recently bought a 2013 Buick Verano from "Magic" and I was extremely satisfied with both the car and customer service. "Magic" was personable, polite, and knowledgeable. I felt like he wasn't just trying to move a car off the lot he seemed to be genuinely interested in helping me find a car that was good for me. I appreciate him and I will try and steer future business to "Magic" at Suburban Buick GMC!
Great communication - Kati
Dustin answered all my questions, explaining everything in detail. Professional, polite, reliable and friendly. I know where I'll go in the future. Great group of people!
Smooth and effortless - Riv5078
Dave was honestly such a great salesman it didn't even feel like a sale it felt like we were visting a friend. We were very stressed about finding the right vehicle as we didn't have anything narrowed down and within no time Dave found us the PERFECT car . From there there was no pressure he basically just helped us do everything and did almost all of the work including he himself did added cleaning to the car once it came out. When Dave introduced us to Matt it was a familiar feeling of comfort and ease. Both very polite and guiding than pressuring or aggressive I will honestly never go through a different salesman or dealer ship.
A cool breeze on a hot day! - Gloria Rappuhn
Vehicle Color wanted (check)
top options available (check)
Friendliness of staff (check)
Trade-In Value (check)
Incentives given (check)
Speed & ease of Delivery (check)
Love our new GMC !
A pleasant experience - Mussontodd
My salesman Danny and the finance team went the extra mile to get me into what i wanted. I had some unforseen circumstances and had to file bankruptcy. But when I recieve my discharge and went to the dealership and they treated me great. I will go back again
Good dealer with low pressure sales team. - Rubberband
Just purchased a vehicle from Tapper and it was by far the best experience I have had with a vehicle purchase. After visiting a minimum of 5 other dealers to test drive different manufacturer's vehicles, I can say that the Tapper sales person was by far the best to work with. He did not try to "put me in a vehicle today" and allowed me to go through my process. At the end, I feel good about the vehicle I purchased and will mosts certainly go back to Tapper the next time I am considering the purchase of a new vehicle.
The best customer Service - Miguel04
I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.
Great Service - dmullen1326
I was recommended to Amanda by a family friend. I was able to meet with her right away to go over leasing options. I was able to sell my car within 24 hours on my own. Amanda was right there the next day to help me with my purchase. She was extremely helpful, putting me in the car I wanted and was able to get me right at the price range needed. I love my GMC Terrain! I would recommend Amanda to anyone looking for a new car :-)
Fletch's is Fab! - Dreva
THESE GUYS ARE AMAZING! My husband's Yukon was seriously overdue for an oil change and we were able to get the work done on the day we wanted. Also, they were kind enough to let us pick it up after hours, which worked out perfectly for our hectic schedule. Can't say enough about Charlie, Sergio and the whole crew.
John's great service! - Jan
John is great! He really knows how to treat a customer. And he's the reason I went back for this vehicle. Closing was quick
Great work - SunnyB
I like coming into the dealership because they are always very nice, courteous and considerate of my time. I think they do great work. I have never had a bad experience there.
Purchased a used vehicle - Marigold
A very pleasant experience working with Brendan McCaffrey.He is very professional,knowledgeable and friendly.Management work with Brendan and us to arrive at a price we were all happy with, At least we were happy. Love our new t0 us 2013 Traverse
reoccurring - pjp,usmc
I have purchased GMC vehicles for over 20 yrs. I believe GMC trucks are the best on the road. I go to Labadie because it is located close to home. I have always been treated with respect and friendliness in a very professional manner by Labadie employees especially Sammy Coleman.
Great service! (Old building) - Jess1234
Super service, very helpful, exceptional price. I am so happy with the price/deal and service. Team was helpful and made the process as fast as possible. Building/dealership is pretty old and shoddy..but the people are great!
Amazing service - Ricky17
I was very impressed by my sales man Ray. Non pushing, very knowledgeable, courteous, just above and beyond. I am happy i came and purchased my vehicle from this dealer. I recommend all my friends and family.
Mega thanks to Mega lot - Lovinmysalesexperence
I wasn't looking forward the hassle of buying a truck and probably took my frustration out on the poor person who greeted me when I first walked in the showroom (Jim burrows) but he stood there and let me take it out on him, then when I was done, he change my whole attitude and assured me that he would make this experience different....and he absolutely did!!!! Jim and his employees made me laugh through out the whole process, it was like attending a comedy show the whole time and still puts a smile on my face when ever I think about it, thanks Jim for making me laugh again...I will without a doubt recommend Patsy lou to anyone looking for a car or truck, and I'll go with them for the entertainment
Oil change, tire rotation and brake service - gbuydaert
The entire staff has always been friendly, helpful. The service department has always performed work on my Buick in reasonable amount of time and completed the work correctly.
Thank You Trimarco Staff
Abysmal experience from start to finish - czechman335
Based on other reviews, we thought this would be a great dealership to buy our certified pre-owned car. We were wrong.
From start to finish, this was the typical car dealership run-around circus. All of our concerns with the state of the car were glazed over. "All of those things are taken care of by the warranty" is not something a buyer wants to hear when making a $25,000+ investment. Fix the cars you are selling before they're put onto the lot.
The interior shape of the car was ABYSMAL. Clumps of human and dog hair in the back seat and cargo area. We found dog food all over the cargo space.
After 15 minutes of back-and-forth, the dealer (Elia A) finally relented to cleaning the car. "A $250 professional" detailing was done in all of three minutes.
The detailer and dealer admitted right in front of us that another dealer drove the car around on a daily basis, and had a chuckle over it. Nothing like a dealer taking your new car around town on joyrides before you buy it.
We were told that $250 would be taken off the price, based on the horrible state of the interior. We never received the $250.
The power lift-gate struts are very clearly worn out on the car. This is checked off as inspected and OK on the CPO inspection. It makes us wonder what else was "glazed over" on the CPO inspection.
The XM radio was not activated at the time of purchase, even though we were told it was.
It took 15 minutes of back-and-forth with the sales manager (Sam Anton) to replace a safety item (worn out and dry-rotted tires).
We contacted VP/GM of Sales at the dealership (Jim Bechtell); we never received a reply to address any of our concerns.
We drove for over 8 hours to see this specific car. We're so glad we never have to deal with these people again.
Very professional - greggagnon
Although we could not put together a deal on the Jeep Grand Cherokee, Lisa was always professional and courteous. She got me the information I needed and followed up with me along the way. Never used any high pressure games or tactics. I wish more dealers were this good on handling out of state internet requests
My 09 suburban purchase - Richard Foreman Jr
I purchased a 2009 suburban. I should have read the carfax. It had been in 3 accidents of which i was not informed of. After driving it 120 miles home the left front caliper started seizing up. 4 days later the transmission went out. Thats 340 miles from purchase. I dont even have the plate yet. Now it sits at quality transmission on north st. No offer to even help with the 1900 dollar bill .Beware.
excellent - FrankJones
everything I expected from a dealer will recommend to friends. Mike Makowiec and Mike Cooper were fantastic to work with. Got a great deal! Will be back!
Did not fix my vehicle, but said they did - terosset
I dropped off my 2013 Buick Regal in order to fix a flex fuel sensor that had caused the engine light to come on. I dropped if off just before I left the country for a couple weeks, they had two weeks to fix it. The whole time I was in Canada, I hadn't received one phone call saying the vehicle was done, or they had an issue, etc. When I got back into the country, I gave the dealer a call and they had said they didn't have my car. They had no record of me dropping the vehicle off whatsoever. A lot more phone calls later, they found my car and said they ordered the replacement part and it still hadn't arrived, but it should be done that week. Thursday rolled around and I went in to pick up my car. The engine light was still on, so I went right back into the service garage and told them. The guy told me that the mechanic must've forgotten to reset the light. No big deal, but you'd think it would reset itself had it been fixed. Regardless, they reset the light for me and I was off to my house (less than 5 miles away). One thing to note here, I received zero paperwork for the service they "performed", they said they would mail it out to me. It is now ~6 months later and I have yet to receive any paperwork for the reason that follows I presume. Before I got home, the service engine light came back on. I ended up taking it to the Chevy dealership down the street who fixed it literally the same day I dropped it off. I had them look up the service record that this dealership wrote up. Apparently they wrote that they could not duplicate the issue and did absolutely nothing to it and lied straight to my face saying they did fix it.
Prior to this visit, I also went in to test drive some new vehicles. I was not allowed to test drive any cars for some reason. My only guess is that it's because I looked too young to afford one, but honestly I do not know for sure. I was just surprised that I wasn't allowed to drive something.
Unsatisfied - Erik M
Service Adviser Rob Chandonais provided me with what I can only describe as the worst service I have ever received in my life. Rob was not rude to my face, but failed to return my phone calls on multiple occasions and left me in lurch about my vehicle that was being serviced. I had to call every other day to try and get an update from from Rob, that was if anyone would answer the phone (my apologies to the poor women who tried to transfer me to the Service Dept over a dozen times with no luck). Rob eventually called me to tell me my car was ready after I had approved $900 of work on it. However, after I had paid and got the keys the car didn't make it out of the parking lot. After another week without a call from Service Manager John Strehler or Rob Chandonais I was informed that if would be another $2600 dollars to fix my car (the price later came down to $1500 after I had communicated my dissatisfaction). I told Rob that I wasn't interested in further repairs and that their technician should have tested the car and known it was not ready, I also requested my money back for the initial repair but was fine with paying for the initial estimate. Had I known the car would required $3500 worth of work, I would not have approved any repairs. After another week without any communication or returned phone calls, I had to actually go in any talk to John Strehler in person. John agreed that they should have tested the car more but was not willing to compensate me for their mistake; instead Ray Laethem forces the customer to pay for their mistake. At this point I took my car home and requested a call from John's manager, Jeff Laethem. I appreciate the time Jeff took to listen to me, however, he advised me this practice is common place and they could not compensate me for their mistake. I hope Jeff and John will use this as training opportunity for their Service Advisers and also perhaps an opportunity to improve the processes of their service technicians in regard to communicating with their customers and thoroughly testing vehicles brought into the service center respectively .
Serious Shoppers Go Elsewhere! - Non-Lunghamer Buyer & Happy
wAfter contacting this dealership about a used car, I received a generic email about them contacting me shortly. The following day I received a call from Kenya with lots of questions. I specifically state we are driving a lengthy distance and are interested in ONE particular car. She insists inventory in full; I again state we are just interested in this ONE car. I ask if price is negotiable as the car is more than what we have to spend, it's a long way to drive...Kenya insists they are having an inventory clearance and prices are definitely negotiable during this sale. She states Doug will be my sales person upon arrival.
Two minutes later I receive a call from the dealership, a salesman - Rob. Asking questions I just covered with Kenya. This should have clued me in to the lack of service to come. I explained to him I covered this material just two minutes ago with her and I'm at work. He says he is now my sales person. Okay!
Walk into the dealership and within two minutes Rob hands us off to Ron Newman. From the beginning he presented that we were an inconvenience. As customers we knew more about the used car than he did. We test drive the car and sit to discuss hard numbers.
I explain my previous TWO discussions about driving out there and price negotiations to which he tells me they do not negotiate as their prices are so good. When I don't respond to his posturing, he says he'll take an offer to his sales manager if I have one. I give him my offer to which he responds by jumping up, refusing to take that offer, throwing his pen down on the desk, and walking away.
I wouldn't recommend this dealership to anyone for assistance. Not only did Ron Newman conduct himself beyond poorly, I'm confident if I was a man he would have talked like a mature adult and not thrown objects in front of my daughter.
TERRIBLE CUSTOMER SERIVE - iluv2rn
Made an appoint on a Wed to have my car picked up at 730AM Monday morning to have 2000 worth of work done. They originally quoted me just over 2100 for the work and they missed a part so the total was a few hundred dollars more and they ended up getting it down to 1986 as the final total. THEY MADE THE MISTAKE. THAT'S NOT MY PROBLEM. They did not show up until after 1pm. Then they ended up not having the work done until Thursday afternoon. Terrible customer service. Communication was awful and they think that giving you a hundred bucks off a 2000 service is giving you a break. AVOID AVOID AVOID!!!!
Service department is the most unprofessional I have ever ha - Bhowa30
Went with my daughter to the service department and was treated awful the service people pretty much kept laughing in our faces. She bought a chevy crude from them took it in several times telling them about a grinding noise that they kept saying they couldn't hear but anyone who went near the car could hear. Now that the warranty is up miraculously then can now hear it and wanna make her pay 800 dollars to get it fixed. Please keep yourself safe and never do business with these people. They will treat u awful when it comes right down to and lie about it all.
Are you serious? - J_Schihl
I have a 2003 Pontiac Vibe that had a recall for an airbag module so I took it to Ed Rinke Chevrolet for this procedure. When I picked up my car at 1pm on 2/24/2016 I found they left my windows open on a day where it was snowing with sleeting rain. The drivers door switch was covered with slushy snow, the drivers seat was soaked and there was snow under the seat. Knowing that snow/water is not good for electrical components I asked for them to put in writing what happed so if I had a door switch problem it would be documented but they refused, I was told don’t worry the switches are basically waterproof and if I have an issue (within a week) to come back. The only person who was apologetic was the service porter who drove my car up, the 2 service people never apologized, yes my car is a 2003 but it is and was well cared for so finding my car treated like this does not sit well with me. My wife who works at the GM tech center and I both will tell others of this experience and we will tell them to go someplace else.
Elhart Automotive Campus
Sales & Leasing Consultant
McDonald GMC Cadillac