Most Amazing car buying experience of my LIFE!! - Ashley Galaviz
I went there today looking for a newer car because my car was getting high on miles and just wasn't comfortable. Brad Jeske was amazingly attentive, He asked what I wanted and listened!! He got me into a BRAND NEW vehicle within the budget that I gave him. It was amazing. I didn't feel pressured at all. I have purchased 3 vehicles in my life and this by far was the absolute best experience I have ever had. Odis worked very hard to get me financed where I needed to be as well in order for me to be able to pull off the lot with my dream vehicle. I ABSOLUTELY LOVED THEM!! Everyone needs to go here and experience what I did today!!
Leases - Tennis123
This is my second lease that I have gotten through randy wise. Oliver is who has helped me through both lease deals. Oliver and his team made the process very easy, which was nice and appreciated. I will continue to purchase through these guys! Thanks!
Scott Hixson is the man!!! - TreyBreezy
Talk to Scott Hixson if your in the market for a new vehicle!!! He will get you the best deal possible and make sure your 100% satisfied with your new ride!! Just got my new 2016 sierra denali and I love it! The whole experience was very smooth and easy. Scott kept me updated everyday on when my new truck would arrive on transit. This is my 2nd new vehicle and i will continue to personally call him up when I'm ready for my next set of wheels!! It doesn't get any better, don't waste your time call Scott Hixson and he will make sure you get exactly what your looking for hands down!!! I'm very happy with the whole experience!! Everything i wanted from the color to every detail Scott made sure it was exactly what I wanted!!!!
Suburban Dealerships are great to work with - Skippy1194
I've dealt with two different salesman from different Suburban dealerships in the past year(leased two new vehicles) and they were great. I live 2 hrs from the dealerships but I bypass the locals ones to deal with the Suburban staff.
Professional, Open, and very Helpful - icyglare24
The salesman wasn't pushy and listened to what my interests were. He was very helpful in explaining all the cars features. When Dealing with Matt Jury, I found him to be knowledgeable and professional. He worked diligently to find me the best interest rates possible. I was provided with a Carfax on the vehicle as well as them disclosing the full known history of the vehicle. He did not give me the feeling of being rushed to make the sale and made small talk the entire visit and was even great with my son. I am satisfied with my experience and would recommend Matt to anyone.
Great Sales staff - L. Smith
I worked with Anthony Ruthledge. His deskside manner put us at ease. Anthony delivered on everything he promised. I will be back in two years when my lease is up and I hope to work with Anthony again. Great dealership also with a nice selection of cafe items.
A pleasant experience - Mussontodd
My salesman Danny and the finance team went the extra mile to get me into what i wanted. I had some unforseen circumstances and had to file bankruptcy. But when I recieve my discharge and went to the dealership and they treated me great. I will go back again
Great Experience - Zeliajoy
Ask for Marty. He took the time to talk to me and find out what I was really looking for. He took care of me from beginning to end. Overall my car buying experience was pleasant from beginning to end.
The best customer Service - Miguel04
I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.
Great Service - dmullen1326
I was recommended to Amanda by a family friend. I was able to meet with her right away to go over leasing options. I was able to sell my car within 24 hours on my own. Amanda was right there the next day to help me with my purchase. She was extremely helpful, putting me in the car I wanted and was able to get me right at the price range needed. I love my GMC Terrain! I would recommend Amanda to anyone looking for a new car :-)
Excellent Service at a Modern Dealership - TheKingsOwn
Fletch's Buick/GMC is a well run business with an attractive, purpose built facility.
Every time I use them to service my vehicle I have been impressed the quality of the staff and their honest, helpful advice.
Great Customer Service - Banner
I live 6 hours away from the dealership and they are the dealership of choice. They are very accommodating they return calls and text within 24 hours. I went to them, on a family recommendation 3 years ago and have not been sorry.
I have a Buick/GMC dealership in town and will only use them for service.
Always Efficient - Brandon Nemeth
Willard always makes sure we can do the deal in the limited amount of time that I have when I'm home from long term job assignments out of the state. It makes it very convenient for me.
It was great. Good sales people willing to help! - Jim. Me
We are happy with everything so far.. Time will tell as we go on using your services. Past experience has been great. Your sales people has been very helpful, also your service people. Thank You
Purchased a used vehicle - Marigold
A very pleasant experience working with Brendan McCaffrey.He is very professional,knowledgeable and friendly.Management work with Brendan and us to arrive at a price we were all happy with, At least we were happy. Love our new t0 us 2013 Traverse
Awesome Experience - Jamgeorge2
I am completely satisfied with my buying experience with Linda Quigley on Friday 3/13. This is my second vehicle that I have purchased from her at Bob Jeannotte Buick GMC. Linda did everything she could to make sure that I was happy with my 2016 GMC Sierra Denali and made sure I received exactly what I wanted. Linda was very patient with me, especially after ordering my vehicle and it took a little longer that expected. I would highly recommend Linda to anyone I know wanting to buy a new or used car and I will definitely buy from her again when looking to make another purchase.
Mega thanks to Mega lot - Lovinmysalesexperence
I wasn't looking forward the hassle of buying a truck and probably took my frustration out on the poor person who greeted me when I first walked in the showroom (Jim burrows) but he stood there and let me take it out on him, then when I was done, he change my whole attitude and assured me that he would make this experience different....and he absolutely did!!!! Jim and his employees made me laugh through out the whole process, it was like attending a comedy show the whole time and still puts a smile on my face when ever I think about it, thanks Jim for making me laugh again...I will without a doubt recommend Patsy lou to anyone looking for a car or truck, and I'll go with them for the entertainment
Wonderful experience. - chops
John was attentive, informative, timely, & wonderful to work with. Everyone in the dealership was very nice; I especially liked that I wasn't pounced on. The dealership itself was bright, very clean, & appeared comfortable for anyone who waited for their vehicle in service. All & all, a wonderful experience & I would highly recommend the dealership & John Swanson in particular to anyone.
Thank you John!!!!! Love my Encore!!!
Oil change, tire rotation and brake service - gbuydaert
The entire staff has always been friendly, helpful. The service department has always performed work on my Buick in reasonable amount of time and completed the work correctly.
Thank You Trimarco Staff
Very professional - greggagnon
Although we could not put together a deal on the Jeep Grand Cherokee, Lisa was always professional and courteous. She got me the information I needed and followed up with me along the way. Never used any high pressure games or tactics. I wish more dealers were this good on handling out of state internet requests
Another Great Car Buying Experience - Barons51
I have been buying & leasing cars from this dealership since the 1990s. I had a "wait and see" attitude after a recent ownership change. I was always super satisfied with them under the Gage ownership and so far I am also very happy with Preferred. Today I took delivery of a new Buick Lacrosse (a beautiful car) and can not say enough about the wonderful way I was treated throughout the transaction. Derek Endres and Campbell Stephenson, two longtime sales professionals from the Gage organization were in large part responsible for the great car buying experience I just had. The Preferred Family of car dealerships comes with a fine reputation I know. I am very happy that Derek and Campbell are valued by their new employer as they are by their longtime customers. My new friends at Preferred would do well to have any and all new sales associates trained and mentored by Derek and Campbell. Continued success will be the result. Thanks Derek, Thanks Campbell, Thanks Preferred!
excellent - FrankJones
everything I expected from a dealer will recommend to friends. Mike Makowiec and Mike Cooper were fantastic to work with. Got a great deal! Will be back!
Did not fix my vehicle, but said they did - terosset
I dropped off my 2013 Buick Regal in order to fix a flex fuel sensor that had caused the engine light to come on. I dropped if off just before I left the country for a couple weeks, they had two weeks to fix it. The whole time I was in Canada, I hadn't received one phone call saying the vehicle was done, or they had an issue, etc. When I got back into the country, I gave the dealer a call and they had said they didn't have my car. They had no record of me dropping the vehicle off whatsoever. A lot more phone calls later, they found my car and said they ordered the replacement part and it still hadn't arrived, but it should be done that week. Thursday rolled around and I went in to pick up my car. The engine light was still on, so I went right back into the service garage and told them. The guy told me that the mechanic must've forgotten to reset the light. No big deal, but you'd think it would reset itself had it been fixed. Regardless, they reset the light for me and I was off to my house (less than 5 miles away). One thing to note here, I received zero paperwork for the service they "performed", they said they would mail it out to me. It is now ~6 months later and I have yet to receive any paperwork for the reason that follows I presume. Before I got home, the service engine light came back on. I ended up taking it to the Chevy dealership down the street who fixed it literally the same day I dropped it off. I had them look up the service record that this dealership wrote up. Apparently they wrote that they could not duplicate the issue and did absolutely nothing to it and lied straight to my face saying they did fix it.
Prior to this visit, I also went in to test drive some new vehicles. I was not allowed to test drive any cars for some reason. My only guess is that it's because I looked too young to afford one, but honestly I do not know for sure. I was just surprised that I wasn't allowed to drive something.
sales experience 2nd to none! - happy with Tinney!
Have been looking at other stores...Tinney is very helpful very honest overall very good place to
Do business! We have found our dealer, Tinney!
Serious Shoppers Go Elsewhere! - Non-Lunghamer Buyer & Happy
wAfter contacting this dealership about a used car, I received a generic email about them contacting me shortly. The following day I received a call from Kenya with lots of questions. I specifically state we are driving a lengthy distance and are interested in ONE particular car. She insists inventory in full; I again state we are just interested in this ONE car. I ask if price is negotiable as the car is more than what we have to spend, it's a long way to drive...Kenya insists they are having an inventory clearance and prices are definitely negotiable during this sale. She states Doug will be my sales person upon arrival.
Two minutes later I receive a call from the dealership, a salesman - Rob. Asking questions I just covered with Kenya. This should have clued me in to the lack of service to come. I explained to him I covered this material just two minutes ago with her and I'm at work. He says he is now my sales person. Okay!
Walk into the dealership and within two minutes Rob hands us off to Ron Newman. From the beginning he presented that we were an inconvenience. As customers we knew more about the used car than he did. We test drive the car and sit to discuss hard numbers.
I explain my previous TWO discussions about driving out there and price negotiations to which he tells me they do not negotiate as their prices are so good. When I don't respond to his posturing, he says he'll take an offer to his sales manager if I have one. I give him my offer to which he responds by jumping up, refusing to take that offer, throwing his pen down on the desk, and walking away.
I wouldn't recommend this dealership to anyone for assistance. Not only did Ron Newman conduct himself beyond poorly, I'm confident if I was a man he would have talked like a mature adult and not thrown objects in front of my daughter.
Just find another dealership - Jason
The service department is dishonest and incompetent. I had been lied to many times over the last several years. I have had to return to the service department over and over with a couple vehicles due to faulty service. They have fully admitted that the service department has made many mistakes, but does not give me back the countless days of picking up and returning the vehicle. Even on the same day.
Disguised Dog smell of car somehow - usedmazdabuyer
My son and I traveled about 50 miles to purchase a used car. Somehow they disguised this car's dog smell when we visited. Later the odor became overpowering. They must have known and did not properly detail the car. We used first steam-cleaned all surfaces as best we could ourselves, then used an enzyme product to work on the smell, but it didn't totally work. Had to use a chlorine dioxide product that released gas to neutralize the smell.
They disguised this problem and when I mentioned it to them, they didn't even apologize at all. Will never buy from them again.
Are you serious? - J_Schihl
I have a 2003 Pontiac Vibe that had a recall for an airbag module so I took it to Ed Rinke Chevrolet for this procedure. When I picked up my car at 1pm on 2/24/2016 I found they left my windows open on a day where it was snowing with sleeting rain. The drivers door switch was covered with slushy snow, the drivers seat was soaked and there was snow under the seat. Knowing that snow/water is not good for electrical components I asked for them to put in writing what happed so if I had a door switch problem it would be documented but they refused, I was told don’t worry the switches are basically waterproof and if I have an issue (within a week) to come back. The only person who was apologetic was the service porter who drove my car up, the 2 service people never apologized, yes my car is a 2003 but it is and was well cared for so finding my car treated like this does not sit well with me. My wife who works at the GM tech center and I both will tell others of this experience and we will tell them to go someplace else.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Not a reputable dealership - Jodi
This dealership sold a car that they said only needed tires to fix the vibration and loud noise. That was not true and they want more money to repair.
I met with the saleswoman on 8/25/15 to look at a 2010 Dodge Journey. She told me not to worry about how rough it drove or the loud noise, that the service guy said it just needed new tires. She also pointed out several other repairs that were scheduled to be done and said all of that would be fixed. On 9/30, I went to the dealership to make a deal on that car. While we were discussing the price, she said the price of the car would be changed from what it was advertised for, on their website, if she made the repairs. She did not say that when we talked about the car the first time. I asked for the list of repairs that she told me about and she said they were all written down and she would give it to me at the end of signing the paperwork for the car. After I signed all of the paperwork for the car, she showed me the list. It did not include the tires, she said they were planning on fixing. I asked her about the tires and she said I would have to give up a specialty package that I had purchased, that cost $599 in order to have new tires put on. I said okay I would take the tires instead. After taking the car back to the dealership to have the new tires put on, on 10/10, as soon as I drove away, the car still made the same vibration and noise. I called and made an appointment for 10/15 to have them diagnose it. They said the tie-rod needed to be fixed, along with a ball bearing on the same side. It would cost $862 plus the cost of a rental car. I told them that was not what I was told when I bought the car. The service person that I dealt with, said the owner of the dealership would review the file on the car to see if there was enough money in the deal to fix it for me. I then received a phone call that the owner of the dealership decided to fix it, IF I would pay them $100 and they wouldn't cover the cost of the rental car. I asked to speak to the owner and never received a phone call. I did not authorize them to fix the car, but on 10/17 I received a phone call telling me my car was fixed. I called them back and asked if the $100 and rental car costs had been waived and they said no. I was then told he couldn't do anything about that, I would have to speak with the salesperson. I spoke with the sales person who said, she couldn't do anything about that and that I would need to speak with the owner. I said I have been trying to speak with the owner and she didn't return my call. The salesperson said she could give me the owners personal cell number so I could call her. I called her on 10/17 and left a voicemail asking her to call me to talk about the repair bill for the 2010 Dodge Journey that I had recently purchased from them. I did not receive a return phone call from the owner until many days later. As of now, I had to pay $235 and they wouldn't release my Dodge Journey without paying that amount. This is not a reputable way to do business. Do not buy a car from this dealership.
Sales & Leasing Consultant
McDonald GMC Cadillac