Great dealerships - Terrance D williams
The best dealership around they made sure I was getting the best deal on my car made me feel comfortable and took care of all my needs thanks McDonald's GMC you will get my business any day I'll be back to get my next car 😎😎😎😎😎😎😎😎😎👍👍👍👍👍👍👍????????????
Great experience. - Susan J Smith
This was the easiest experience I have ever had buying a car. JJ was very helpful and everyone was very helpful . I would certainly come back here to buy another car.
Fast, easy, simple! - Jeannie Stevens
We called Elhart because they had the exact vehicle we wanted.
Made the deal over the phone with Ben Marietta.
Drove down from Traverse City.
All paperwork was done, NO problems - Caryn Knapp was awesome!!!
Processing was easy, simple
Absolutely no problems!
All staff was friendly and helpful.
Car was filled with gas and beautifully washed.
Purchasing my Equinox - Linda1098
My experience with Surburban Buick GMC was excellent. I met with Lavert and he was very knowledgable, approachable and helpful with selecting my certified used car. Everyone I encountered at the dealership was genuinely interested in me and my car purchase. It was so refreshing! I would certainly use this dealership again. My sister was with me and she said she would also use this dealership after such a great experience.
Perfect Customer Service - LM
Andrea was extremely flexible, fast, helpful, and friendly. From providing various lease quotes to gathering the necessary paperwork for the purchase process, everything was timely and smooth. She answered all and any questions, including providing a detailed look at the features of my 2017 Buick Encore. I also had a meeting with the Ed (Service Department), which included discussing classes to learn more about the vehicle, information about the servicing and warranties included with the lease, and some free goodies. I definitely recommend this dealership.
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Easy and Simple - Diehl
The service team did a great job of fixing the leak in my car, it works much better now. I would definitely recommend this service team to other people that need their cars fixed.
Shopping for a Used Car from a Distance - JVega87
I would like to say that it was my pleasure to have been assisted with my every question & request by such a dedicated and respectful Sales person as Tricia Casey. Thank you very much for your personalism.
Super salesman Cole, super dealership - ccazc77
The service from Kole Slabaugh, our salesman from start to finish was very professional, friendly and he knew his product. Everyone we spoke to at Fletch's was friendly and helpful.
Great Dealership - Kmc1231
Took my Envision into dealer for oil change and pressure in tires! Didn't wait long the men in the Service Department are friendly and ask what you need done and also they discuss with you the services that you requested! Keep up the Good Service! I for one like the fact that I can sent up an appointment and they take you right in not a long wait that is wonderful🌻
The best customer Service - Miguel04
I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.
South Haven Chevrolet - Beachbum269
A great overall car buying experience! Our salesperson Rosa was fantastic and found me and my husband the perfect vehicle that was within our budget.
Excellent service! - Jens6880
The service department is very professional and prompt. The two times I have had work done on my car they have done an excellent job. They always call to let me know what is going on before doing any kind of work and are sure to take care of any warranty information. I would recommend DeMaggd to anyone to get their car serviced!
class act service department - wiseman
service manager Doug Roof is a class act, knows customers by there first name he is always busy and on the go but always has time to listen and understand what kind of automotive problems you are having repairs that are made are clearly explained.
Excellent sales people, very helpful and not pushy. - Moore's Excavation
I purchased a jeep grand cherokee from them my sales person was Brett Smith, I would recommend him and the dealership to everyone. They were very easy to negotiate with. Handled all paperwork and made the purchase process a breeze...
Purchased a used vehicle - Marigold
A very pleasant experience working with Brendan McCaffrey.He is very professional,knowledgeable and friendly.Management work with Brendan and us to arrive at a price we were all happy with, At least we were happy. Love our new t0 us 2013 Traverse
Premiere customer service - Chris
We have dealt with quite a few car sales people, and have had varied experiences. When we met Christi Foster at Grand Allegan, hands down, she has exceeded any expectations that I had.. Christi is cheerful, friendly, and knowledgeable. If you are looking for a new/used vehicle... with a home town atmosphere, I highly recommend Christi Foster at Grand Allegan.
Battery Issues - paulfd
My battery issue was diagnosed and taken care of the way I would expect it to be done. This is why I am about to lease my 10th. Yukon. I know a lot of the service and sales people well and I am treated with respect whenever I go into the dealership. As long as these people are there I don't see any reason to ever shop elsewhere.
Excellent - Googlymoogly
Friendly service great prices they really make you feel like family! Kelli put me in a car i love! I will definitely be back i would suggest to anyone!
Great Customer Service - WrightBuick
My visit at LaFontaine Buick GMC was excellent. This is my first time leasing a vehicle, and the sales rep, Lance Nichols, made everything easy for me to understand. Furthermore, Maggie was very helpful in getting me additional options for the vehicle to make sure I was covered for wear and tear on the vehicle. I was very happy with the customer service that I received, I told my wife about my experience. She was so impressed that she is considering trading her vehicle in for a better car.
Amazing service - Ricky17
I was very impressed by my sales man Ray. Non pushing, very knowledgeable, courteous, just above and beyond. I am happy i came and purchased my vehicle from this dealer. I recommend all my friends and family.
Bait and switch. Don't trust them!! - kThomas001
False advertising just to get you in the door. Price over the phone was $210 a month, fill out all the forms and then it is $269 a month because that "vehicle is no longer available"... and "we can only do $300 for your trade in" after advertising '$3500 MINIMUM FOR YOUR 2003 OR NEWER TRADE IN" i HAVE a 2010 Dodge Journey. I got louder and said THEN WHY DIDN'T YOU SAY THAT ON THE PHONE? He says "OK sir, how much can you afford for a monthly payment, we make deals here" So much for GM Family First pricing. DON'T go here if you NEED a vehicle!! I was lucky that I still have time to get another vehicle from a different dealership. THEY GIVE CAR SALESMEN A BAD NAME!!!
Five day moneyback guarantee " buyer beware " - Spanky55
I went into Patty Lou to test drive the new truck, I didn't really particular like the truck, it was nice, but a dog, but through high-pressure sales , and they weren't letting me go out the door to go to Al sera dealership test drive a Chevrolet Silverado I was interested in , " actually wanted to test drive a Dodge to " anyhow I ended up buying the truck, I have A+ credit rating, and my credit union turned me down for the loan, they purposely put down the wrong amount of income I make per month, went to the credit union to find out, and it was $5000 Over what I make, I took the truck back and they told me that I could return it but they would keep the sales tax, which is almost $4000, Not only did they break the law, they lied to me, worst buying experience I have ever encountered !!out of all of all the cars and trucks I have bought in my lifetime, I am retired, "this is a big warning "do not step 1 inch on that dealership on less you have a lawyer with you !!!!!
Whether purchasing new, or used, its buyer beware - Luchey
My car was in for an expensive repair and through it all the dealership & Service Manager left me with the impression that they could not get rid of me fast enough. Let’s start with the fact that I was provided with none of the courtesies or communication that are typical at any dealership. The repairs that were performed on the vehicle were not explained to me at the time of pick up. When my running car arrived the first thing I noticed was that the car was not washed. Then I entered my vehicle, the interior smelled of grease/oil badly. Disappointed I drove away to find lights on my dashboard were on (ABS, Stability Control, low tire pressure) and a warning on my dash stated I had 15 lbs. of tire pressure in my right front tire. I put air in the tire, took it to a quarter wash, and picked up a few air fresheners at the gas station. The next day my car wouldn’t start…..dead battery…...
If the dealership had any issues with the battery, I would have appreciated a courtesy notification. On the test drive if they encountered warning lights on the dash board I would expect a courtesy notification as to why the lights were on. They weren’t on when I took it to them…… Lastly, is it too much to ask for a service technician to put air in a tire when a customer’s car is in for service?
All of this leads me to believe that:
1. Al Serra’s service department does not care about its customers
2. An Al Serra technician did not test drive my vehicle
3. Al Serra is too cheap to extend a single courtesy to their customers
4. Al Serra is too focused on profit to communicate the condition of their customers vehicle when they return it to them.
I have purchased 3 vehicles through Al Serra and I wish I would have known this earlier. None of the above provides ample comfort when making a financial commitment the size of purchasing a new vehicle and should serve as a warning to potential customers of the Al Serra Auto Plaza. Whether purchasing new, or used, buyer beware. You may be better served at trustworthy dealership, or at least a dealership who appreciates its customers.
Professionals - jerry1776
I have been involved in dealership all of my 78 years. NEVER have I been around one that is so clean and professional. They take the time to inform you of your situation. They do not push anything on you and you feel like they care 100%.
Friendly environment - Jones
The place you need to go to. Chris the Manager went out of his way to make sure I got the best deal. The whole staff there are very helpful and educated about the vehicles, you tell them what you looking for and they know exactly what you need.
Do not stand behind the work , lying, lazy and untrustworthy - Vicke2017
I had car trouble in December, it stalled at a light and would not restart. I had the car towed to Somerset, where I bought it. They kept the car for 5 days before even looking at it and would not give me a loaner. They quoted me a price to repair, then gave me another price when finished (lower so no problem there) but then a third price (higher this time) when I went to pick it up. No explanation as to why the price fluctuated. Fast forward 1 month and the car dies at a light again. Same exact problem, same explanation when they looked at it except this time I was told it needed a new engine.. I went in to talk to a salesman about replacing the car and he was rude and very unhelpful. I told him what I wanted and he said it would take 4 months to get that car, and it would be priced thousands more than the online quote I had. He also said they would only give me money on a trade-in if I purchased a car from their stock even though they didn't have what I wanted. I had taken my car in for service before and not had problems but this time the service person was rude and seemed like it was an annoyance to talk to me. I will NEVER go to this dealer again and I will tell everyone I know to avoid them. (I went to another Buick dealer and he found the exact car I wanted and had it on his lot within 24 hours).
Best in 40 years - Disappointed X-Customer
Traded in two vehicles. Bought one new Canyon. THE MOST PLEASURABLE EXPERIENCE I have ever had at a dealership. Bill Wills in Sales, Tony in finance, Mitch in sales, and Ryan the sales manager all were great to work with. This is where I'll be buying my next vehicle.
4 month pull ahead - JoAnn
My first lease pull ahead was a great experience. It takes a small village to make it all happen. Thank you to everyone for the quick turnaround!
Happy Customer - UnhappyConsumer
If you go here see Zach. Great salesman and took care of my needs. They have a great selection of pre-owned cars and do their best to meet your needs. I would recommend researching what your trade in is worth though because it is shocking to see what dealers want to give you for your trade in.
Derrick was great! - KEAST
Had a great experience here - honest service, great communication during the purchase process, and would highly recommend anyone using Derrick. I would send any of my family and friends to him.
Sales & Leasing Consultant
McDonald GMC Cadillac