1,439 Michigan Honda/1000 Service Centers

ELIZABETH Kujata has put a great team together ❤️, JOSIE - newsomemaureen

ELIZABETH Kujata has put a great team together ❤️, JOSIE ON PHONES AND GREETER, CRAIG AND GREG SERVICE, TONY AND GRAHAM SERVICE VERY KNOWLEDGEABLE, JIM IN FINANCIAL MANAGEMENT CARING ABOUT YOUR NEEDS. STEVE A CUSTOMER SAID HE HAS BOUGHT MANY CARS AS I HAVE ALSO FROM SOUTH GATE LINCOLN THATS WHY WE KEEP COMING BACK. ELIZABETH KUJATA ALWAYS OUT FRONT NOT HIDDEN LIKE MOST DEALERSHIP SO SHE CAN HELP.

Lamont was professional and clearly explained everything - Aleetlewedding

Lamont was professional and clearly explained everything he was planning to do to my car. He was very friendly and helpful.

GMC service is well run by competent people’s - JIM@VANDERVEEN.COM

GMC service is well run by competent people’s knowledgeable in the intricacies of auto repair and maintenance and especially in making best use of a customer’s funds for which repairs are needed

Tom was polite and very thorough explaining all that - banders000

Tom was polite and very thorough explaining all that might need to be done for my oil change and tire rotation. Service took a little over an hour and car was returned clean. Again Tom explained what took place and what we can keep an eye out for next time in. Good job!

Very nice personnel, quick service, keep me posted as to - LB

Very nice personnel, quick service, keep me posted as to status of repairs and fixed with what was exactly wrong with the car.

The service department made a thorough analysis, and even - MARIETTAS

The service department made a thorough analysis, and even determined that my repair was covered under warranty.

My Taurus was serviced in a reasonable amount of time, - jimmcl13

My Taurus was serviced in a reasonable amount of time, and the bill was reasonable.

I have been bringing my 2016 Buick Regal to this - Ramesh

I have been bringing my 2016 Buick Regal to this dealership for last 4 years. I am completely satisfied with the service.

Great sales team and service department. - Stacks

Great sales team and service department. Very patient and happy to answer any questions or concerns. Friendly!!!!

Clean, friendly, caring, interested in customer needs. - Kerrie Barno

Clean, friendly, caring, interested in customer needs. Prompt, attentive and honest good or bad details

Jim Causley is a great dealership to purchase and to have - Ron

Jim Causley is a great dealership to purchase and to have your vehicle serviced at.

8/29/24 - Another 5 stars if I could give the service - syaldrich

8/29/24 - Another 5 stars if I could give the service center 10. We were in a pinch and the service centers near our house were backed up for a few weeks. Spirit Ford was able to fit us and solve our issue. Sam Witte is a rock star! I would highly recommend their service department. The transmission gave out on my truck on the freeway near Dundee about 30 miles from our home. Sam Witte was our service rep and he was incredibly responsive, helpful and empathetic during this challenging and frustrating time. They completed the work before we expected and Sam worked with Ford Customer Service to help offset my out of pocket cost. Thank you Spirit Ford and Sam!

Always clean neat and friendly. - Maria Bella

Always clean neat and friendly. Roger Teasdale is always on the ball. His knowledge and experience is helpful and comforting.

Excellent customer service from my advisor. - Trina

Excellent customer service from my advisor. He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided the loaner vehicle was equally friendly and professional. Made it very easy for me.

My Advisor Ashley was excellent. - kmkmh

My Advisor Ashley was excellent. She kept me informed with timely status updates, explained the problems and repairs, and when it was ready.

This was my first experience with service here and - Diana.davis50

This was my first experience with service here and everything was explained from how long it may take to what would be done. Will definitely be back. Thank you Lionel &Sterling Heights dodge!

The oil change was quick and easy. - christinalehman15

The oil change was quick and easy. Dropped off my car and it was ready in an hour

Karyssa was wonderful. - RClark

Karyssa was wonderful. I brought my CX5 in for an oil change and left with a brand new CX50. She was polite, professional and answered all of my questions. Suburban Mazda Troy is the only place I buy cars. This is my 5th Mazda.

I was originally very unhappy with the work completed on - steve

I was originally very unhappy with the work completed on my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everything turned around. Thank you Rob and the Service Team.

Thank you greatly to Rebecca Howard for All the hard work - Dkirtisd32

Thank you greatly to Rebecca Howard for All the hard work she put in to get my Vehicle one-looked at!! And two getting it back for me in a timely matter that would have only happened with her assistance !! Thanks again Becca!! 5-star!!

Mark is THE best. - Mary Wetherby

Mark is THE best. I've been going to Berger for years and i trust him completely.

Thankfully Chuck was able to get me in to replace the - Taryn

Thankfully Chuck was able to get me in to replace the bulb in my headlight. Appreciate you Chuck; your friendly , professional personality is very much appreciated.

Great customer service from every staff person I meet. - Niki K

Great customer service from every staff person I meet. Service never disappoints. Clean facility and the car wash is the best.

All of my dealings with this dealer have been positive. - mgenovesi

All of my dealings with this dealer have been positive. From the sales experience to the service experience the interactions have always been courteous and professional.

Highly knowledgeable and experienced personnel and - naumanc

Highly knowledgeable and experienced personnel and management. Results in great sales, service and body work.

Every time I come in I’m greeted immediately, I’m made - jadeda08

Every time I come in I’m greeted immediately, I’m made aware of what exactly is going on and the services performed! I never have a long extended waiting time. All the staff is super friendly and knowledgeable!

Easy service scheduling, fast service completion, - Mike_bernhardt

Easy service scheduling, fast service completion, excellent customer service interaction with advisor Chris Walker. Class dealership.

I only do business with Suburban for our vehicles. - kwoz65

I only do business with Suburban for our vehicles. Very helpful & professional to deal with

I hate writing this (it's not my style), but I feel I - Regina

I hate writing this (it's not my style), but I feel I have to. Today I was in the service department for the second time and was very it was frustrating. Last week I brought my 2019 Honda CRV in for tire rotation, oil change and the recall for the fuel pump on 9/5/24. The person who scheduled the appointment never told me I had to leave the car, it was not until I got there that I found out to my dismay. I was not happy, but a made appointment for the following week 9/11/24 to have the recall taken care of. Unfortunately, again I was not told the car had to have 1/4 tank of gas now I'm furious!! This means I have to bring the car back again, which I won't, I'll go to another dealership. I went back to the gentle man who had taken care me the first time and ask "Why didn't you tell me the car need 1/4 tank of gas?" His response was "oh yes we can't work on with a full tank of gas" My response was "why did you tell me that last week" He came back with "don't raise your voice at me." I was angry after two trips from the east side and the issue still not resolved. I did raise my voice but I was not screaming, it was a frustrated voice which was clearly evident and appropiate. I have had good service in the past, but now I'm going somewhere else. This was too much!!! The gentleman should have known my frustration and should have understood my situation. This was the gentleman who always wears the white cap backwards. In the past he has been very accommodating and pleasant, I don't know what happened, but he should have understood and accepted my frustration, Two strikes and you'er out.... I'll find another dealership for fix the recall I'm done with Ferndale Honda! Regina

I came in 3/31/25 for my 30,000 mile maintenance on my - tstoinski

I came in 3/31/25 for my 30,000 mile maintenance on my car. I purchased my car here 3 yrs ago and have received all maintenance from this location. The process was streamline and efficient. The staff is always professional and courteous. I loved the video and text received during service that allowed me to approve new filters for my car. I relayed my experience to the staff where I work (VA Medical Center) in our weekly meeting the next day. The supervisor said, "What dealership is this?" and the staff was impressed by my experience. We all strive for this kind of exemplary customer service. I cannot single out a specific employee because ALL of the staff I have dealt with over the last three years are exceptional. Thank you!