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Fletcher Jones Toyota - Las Vegas, NV

On 9/23/2009 12:00:33 AM Ctyve333 wrote:
I wanted to share the bad experience i had at Fletcher Jones Toyota at 3255 East Sahara Ave. Las Vegas, NV. 89104. I went to the dealership on 22 Sept. 2009. I was interested in buying a new Tundra Crewmax. The first person i talked to was a new guy and was not very knowledgeable about the trucks so he went and got another salesperson. His name is Emmanuelle Mambali. This is the conversation i had with him.

Me: "Im looking for a Toyota Tundra crewmax"
Mambali: : We have a few on the lot here"
Me: "I just want the basic model (Tundra Crewmax 4.6 Automatic V8 Black exterior/interior)"
Mambali: "How much are you looking to spend?"
Me: "..Around $30,000"
Mambali: "We have some Sequoia"
Me: " I want a Tundra..if i have to special order it thats ok"
Mambali: "Lets go inside and see if i have any in stock"

I sit at a desk and he goes to look for the truck i want. 15 minutes later he returns.

Mambali: "All i have is a WHITE Tundra with the options you want."
Me: "I dont really want the color white but lets go ahead and look at it"
Mambali: : "Its not here on the lot its still at the factory."
Me: "Well then i just want to special order the Tundra with the options i want. How long till it arrives?
Mambali: "Between 30 to 60 days."
Me: "Ok thats fine...any chance you can give me a better price on the truck?"
Mambali: : "No, because its a special order the price is nonnegotiable."
Me: "Ok, how long is this price good for..i want to think about it"
Mambali: " I thought you wanted to buy a truck today? The price is only good for today only."

Then Mambali starts telling me a sob story about how another customer came in and wanted to buy a Prius. Mambali gave him a test drive and the works. Then the customer offered Mambali a price that was to low and he ended up with no sale.

Mambali: "... I dont like customers that wastes my valuable time like that."
Me: "Well since you wont negotiate the price on the Tundra can i have a copy of the price report so i can think about it?"
Mambali: "No!...what are you gona do go shopping around at other dealerships?"
Me: "Of course...A smart shopper shops around first before they buy. So can i have a copy?"
Mambali: "No...No matter what dealership you go to its going to be the same price...all the dealerships buy the trucks from the same place."
Me: "Ok ill just go somewhere else."

As i get up to leave Mambali says to me "Thanks for wasting my time!" I apologized to him for "wasting his time" and i left. I definitely will not be going back to that dealership ever again!

Fletcher Jones Toyota - Las Vegas, NV

On 8/7/2009 11:29:45 PM Patrons1 wrote:
After checking all the dealerships in Henderson and Las Vegas for the sole purpose of buying a new Prius IV - 2010, I discovered that Flecter Jones Toyota and Desert Toyota were the only two dealerships in the valley that did not "pack" an extra charge onto their contracts for VTR or Vehicle Theft Registration. An extra charge of about $200.00 to $300.00. Knowing this, we drove the Prius and liked it and Flecter Jones Toyota. That night we called Steve (our salesman), and told him that we would be in on Friday August 7, 2009 to sign a contract - pay cash - with no negotiations, if he could find $100.00 somewhere, since they were $100.00 more than Desert Toyota on their doc fees. There is no negotions on the Prius, docs fees or the VTR. Steve told us that he would find the $100.00 somewhere and to come in. We went in, waited 25 minutes (we didn't have an exact appointment) showed him the print out from "Toyota's build your Prius" total price was $30,760. With sales tax, title registration and doc fees, it was 33,679. After spending an hour, Steve said he was told by management that he could not give us the $100.00 that he had promised.

With the cash for clunkers going on now, this is not a time for the regular person to buy a new car. I hate buying a new car. I will now wait until there is better competition for the Prius.