1,396 New York Used Car Dealers

We experienced great customer service with Glenn - JCF0

We experienced great customer service with Glenn Sciarretta and the team at the dealership. Highly recommend West Herr Ford. Glenn is customer focused and always treats us like family when we contact him. Thanks everyone at West Herr.

Salesman, Brian was friendly and understanding. - nyspcst

Salesman, Brian was friendly and understanding. The financial manager, Chris was easy to understand. They made me feel comfortable about the entire transaction

bought my Audi last October -- just had my first - bchgls

bought my Audi last October -- just had my first inspection/oil change. Supposed to get a free car wash with EACH service visit. DIDN'T HAPPEN!!! Windows and outside of car were in exact same condition as when I brought it in. Have been used to service at Lexus where car was always returned spotless! Chose to wait for the car -- dealership can't even supply water for customers!!!!! Refrigerator was empty and service person had no interest in looking to see if water was available. Will be staying with my local mechanic for future service. Everything I heard about their service department after I bought the car is true!!

Go somewhere else. - Moxiemaniac

Go somewhere else. After at least 17yrs of loyalty, they don't even call you back when you're lease is up and you're willing to get a new lease with them. It was over a week and the last reply was "oh, yeah. Someone is working on that ." We went to West Herr New York and they called back within 20min! After going to West Herr we found out Ford avon doesn't even know the ins and outs of the Ford app! Ps. I selected f-150 because ranger wasn't an option. Besides, that's what we got at West Herr

I am not happy with this place at all they basically - Camoprincess198236

I am not happy with this place at all they basically forced me Into the car I have now and I have had nothing but problems since day one and I bought 2 other cars prior and u still put me in a junky crappy car so not right I need a car That is worthy and don’t break down Everytime I turn around and yes I relize it’s used but shouldn’t tear up like that. Y’all need to do a better inspection on your cars, I can’t believe you won’t even let me be put in another car for the same amount I’m Paying this is not The way to Treat a loyal customer I even got customers referred to you and this the treatment I get wow

Lawsuit - Constanceish4

I purchased a car from them about a month ago havent even made my first payment to the bank. I have a warranty my car has been to there shop twice. There shop put my tires on and forgot to tighten the bolt back to hold my wheels together. I could of died. Now this dealership is closed with no one to contact about this car. Im in the process of trying to sue them anyone that has purchased a car in the last year and will like to sue please contact me @ Constanceish4@gmail.com

Needed a vehicle as soon as possible - Shannon1986

I walked into Watertown Auto Sales looking for an Equinox. I had spoke with Terry prior of coming in and he promised to do what he could for me to get me in a vehicle of my choice. When i got there Travis let me test drive about 3 vehicles but I wasn't comfortable in any of them expect for the Equinox. Needless to say I would recommend this dealership to anyone and everyone who is looking to get into a nice vehicle. I can't thank Terry and Travis enough for helping me get in a incredible SUV that I have always wanted.

Excellent service with no high pressure ! - Fay Fisher

We are leasing 2 Rav 4's from Northtown after having 2 2012 Rav 4's. Worked with Danny Rubino and Shaun Roberts. Second time of leasing Rav 4's. They are so friendly and helpful in every way. No high pressure that you may have experienced at other dealerships. They are there to make you feel comfortable and at ease every step of the way. I would highly recommend Northtown to anyone and have done so. They make purchasing simply,relaxing,and most of all a pleasure to do business with. That to me is very classy to say the least. Now hoping to take my sister there and get her something she loves. Thanks Danny and Shaun, also the other financial manager I spoke with(sry don't remember his name)for making the our experience pleasurable! Wouldn't think of going anywhere else. They actually make you feel like family!

Outstanding sales and finance personal, very - rtr

Outstanding sales and finance personal, very professional, informative and responsive. Very happy with my purchase.

Awesome and fast, accurate service. - Cookergirl

Awesome and fast, accurate service. The service department squeezed me in for my needed service

Great - Rkotei

I really appreciate Them and the help they gave me to purchase the car Tony is the best he explained everything to me and my family

Customer Satisfaction Is important to Owners - Jeff

Customers Satisfaction Guarantee! I purchased a 2011 Dodge Ram 1500. Unfortunately I had several mechanical problems with the vehicle. The first salesman Mr. Ed Reed lead me to believe that this dealership was going to make this truck purchase one of my worst experiences. He had very little concern in customer satisfaction. However, after speaking with one of the owners, he assured me that they would fix the truck or refund me my money. He also assigned another salesman Stephen Oddo who helped me with any problems I was having. Salesman Steve was an older gentleman who knows how to try and satisfy the customer. This was a vehicle that unfortunately had more problems then they knew about. I guess that's probably why the previous owner traded it in. Mr. Steve stayed on top of the job. I was always able to reach him. If, I had to leave a message he would called me back within two minutes even when he didn't have any updates on the repairs on the vehicle, he still would call me back. Great customer service on his behalf. Unfortunately, the truck couldn't be fixed trouble free within my first 45 days. Mr. Eric a man of his word return my money and try to find me another truck. In business , you can't always make every customer happy but their customer satisfaction is guarantee. That's good enough for me. Thank you Stephen Oddo again for your continuous diligent.

Great Customer Service!!!! Helped me through everything... - Millyl8

Great Customer Service!!!! Helped me through everything and thoroughly explained everything I needed to know. The only ones to get me approved and give a great deal. Highly recommend Nekta Auto Leasing because they truly try and help the customer out with anything needed. Found the exact car I wanted and had it delivered without a problem.

STAY AWAY! - jrlv87

STAY AWAY!!! This place is a total scam. They sell you a car that will literally only last you as long as the NY State Lemon Law protects you. I will know have a bank loan for much longer than my car lasted. I've had it for just over 1 month and now it clunked out. Need new Tranny.... seriously????!! Have already filed a complaint with the BBB and the NY State Attorney General's office. Please heed the warning!! Keep your money and go elsewhere. Chris is “all sales of junk”!!!

Watch Out for Price changes! - Kurt L Kohler

They were advertising a car my daughter was interested in. I called and set up an appointment for a couple days forward. Something didn't sound right so I called my sales person back to question the price(I'm paying cash) and 'other" fees. Well you don't get the advertised price unless you finance thru their sources and they were unable to give me an exact $ for their fees. I am so glad I didn't drive over to waste my time. My sales guy William seemed OK.

AVOID THIS PLACE! - lennybronx

AVOID THIS PLACE!! The quality of service here is horrendous. I've been to their service department four times while having under 8,000 miles. -The first time was for an oil change when despite having an appointment, I was turned away by the service advisor(claimed to be the service manager at this time) Dominic because "Don't have time today. We're short staffed." - The second time was for the oil change where the service advisor Joseph helped me. While there, I also mentioned concerns regarding the brakes squeekng and the door panels rattling. I was told the service tech could hear the noises in the door from a likely manufacturing defect. The tech also heard the brakes squeeking and lubricated them and I was told to let them know if they were still squeezing after I drove for about a week. I was told to come back early so they could take the day to remove the panels and take a closer look. I made an appointment on the spot and was told to arrive at 7:30(the posted opening time on the front door of the service center) the following week. - The third time I arrived at 7:20 to shockingly find nobody around. I walked around inside the entire dealership and service area uninhibited; In and out of offices where personal financial information and car keys were laying around. I had quite a blast by myself and learned a lot about the dealership and the way it is foolishly run in that time I was alone. It wasn't until 7:45 someone arriving at the dealership for the day stopped and asked if I needed help. By 7:50 the service advisor Dominic arrived and told me that they actually opened at 8am despite what I was told by a service rep and despite what the posted hours of operation are. A service tech confirmed hearing the brakes squeezing and the door panels rattling. The lubricated the brakes, and I was told to make an appointment to come back early and give them the day to work on the door panels. 4th time is the charm I tell myself, I drop the car off at 8am and I'm told the usual by Dominic "I'll try to have it looked at but can't guarantee anything." Why do I bother make an appointment if you can't guarantee the vehicle will be looked at? When I return I'm told by Dominic and the service manager that they couldn't replicate the sounds. The previous technician literally lubricated the brakes because there was a sound and he confirmed the rattling but now I'm being told there is nothing they can do because they don't hear it and don't believe me. Because I waited until around 8,000 miles to report the annoying sound. They said they believed it was because I have tinted windows,(which shows the ignorance of the manager since they never removed the panels to apply the tints.) they said no other similar type of vehicle has these issues(I had to stop myself from explaining the definition of a factory defect to the idiot.) The service manager was rude, Dominic looked like he didn't give a care in the world during each interaction. I have a masters in business administration with a concentration in management and a certificate in international business. I've worked with the state government, federal government and with several financial institutions. Luckily for me, I can see the signs of poor and in some cases, illegal management and operation. Thankfully, I know who to contact regarding the rather shady operations at this business from the service advisor even right down to the finance manager. But others may not know, so I am writing this rather lengthy warning in hopes others will need my warning. I didn't have the patience to argue with the service manager or general manager at the time because I know how to handle this outside of the business but be warned now to whoever may be reading this.

This is a great place to get the car you need. - TimmyZ

This is a great place to get the car you need. Moti has been helpful and continues to provide top notch service for my past four cars. I don’t feel the same level of professionalism or comfort anywhere else. You’ll be taken care of!

Excellent service and willingness to help. - Melakalilred

Excellent service and willingness to help. Poppy is a great guy and will serve you well!

What a dishonest and rude business! - L.G.

What a dishonest and rude business!!!!! NEVER, EVER LEASE OR BY FROM THEM, BECAUSE IF YOU DO, YOU WILL REGRET IT!!!!!!!!

Would give them a ten but only had the car a week. - Sonnick

Would give them a ten but only had the car a week. Great and friendly staff. Got a real good deal. Highly recommend them. Tyler is awesome😊

I usually don’t write reviews but my experience here was... - Ava Buck

I usually don’t write reviews but my experience here was so phenomenal that I just had to share. As a first time buyer I was overwhelmed and anxious. I visited other dealerships before coming to Smith Haven 112 and they seemed to be uninterested in helping me. Upon arrival at Smith Haven 112 I was greeted but their friendly and helpful staff. My salesperson, Andrew DeSerio provided me with the absolute best customer service. He was happy to help and answered all my questions. He went out of his way to accommodate and ensure that I was getting the best possible deal. There are no hidden fees!!! If you are interested in buying a car but are unsure where to go and want to make sure you get the best possible car and the easiest car buying experience, go to Smith Haven 112!! And ask for Andrew DeSerio! He deserves a promotion!!

I bought a good car at a good price. Prior to picking up... - Larryc44

I bought a good car at a good price. Prior to picking up the car, the brakes were done and when I had an AC issue, I brought the car back and they fixed it. They sell good quality vehicles and stand behind them Highly recommend!

We have purchased 3 new Ford Edges, 2018, 2020 and 2022.... - Cowboy

We have purchased 3 new Ford Edges, 2018, 2020 and 2022. Ed Donato has made it work for us all 3 times. He cares about his buyers and goes above and beyond duty. A big, thank you, Ed Donato, we are enjoying a new ride with so many options! We are extremely proud and happy driving our new 2022 Ford Edge!

My experience with Alfa Romeo of Manhattan has been - stelvioeb

My experience with Alfa Romeo of Manhattan has been horrible to put it lightly. I went into the showroom (May 2022) to look at specific car, when I arrived the elevator wasn’t working so it was no problem but was not going to be able to test drive. I was told to wait and see if they could fix it. Thankfully they were able to get the elevator working and I was able to test drive. I wanted to proceed to see if this was something within my budget. I then talked with several of the team members, was told they could make it in my budget which was great news. I agreed and then proceeded to financing, where the monthly payment we had agreed to went up by a significant amount (after providing my $ down already). When I said I needed to think about it, I was met with “you have spent the whole day here and wasted our time” – which wasn’t the case, I spent the whole day at the showroom because of their elevator issue and then waiting on them to come back to me with numbers but I was new to buying a car so I trusted this was the way it was, felt pressure but agreed. I was told I would have the car that day, this ended up not being the case. From what they had told me (and continued to tell me) I couldn’t take the car that day because there was a sensor that needed to be replaced (the blind spot monitoring sensor), I was told it was ordered and it should be about 2-3 weeks for it to come in. I patiently waited and after 3 weeks, I took the car without the sensor being placed and was told I would be alerted when it was in and could bring it in for a quick install. After 11 additional weeks… I had not heard anything about the sensor. Finally, I was told that my car didn’t come with the blind spot monitoring, which I was told it did when purchasing – and my mirrors both have lights on them, as if they should have such sensor. I asked about this, and was met with a response that perhaps the mirrors had been replaced, which sounded ludicrous to me, that my 4 year old vehicle would have had both mirrors replaced and was told “That may have been the case with the mirrors being replaced over the course of the vehicles life usage, I checked with the service dept. and the vehicle never came with blind spot monitors or sensors.” So, I was wondering why if there was not a sensor that I needed for these blind spot monitors, I would be waiting on this part and not be able to take the car the day I got it. I was misled to believe that there was a sensor that was missing, the truth was they were having issues with getting the title. Again, I wasn’t completely clear on normal practice, but a title transfer taking over 3 months was not normal. I continued to follow up and eventually received my title, but not without persistent follow up and many months passing. The entire experience has been very frustrating. Also, when I purchased the vehicle, I was told adding the maintenance plan, everything would be covered, except for tire replacement, at any Alfa dealership and was told I was given it “at cost” since I wasn’t going to be able to take the car home with me that day. So, I added this and the extended warranty feature on to my contract. When it was time for my FIRST use of this maintenance plan – an oil change… I had an appointment scheduled, was called 3 days before and was told that they will no longer be servicing vehicles at my location. I was not offered any other location, I ended up having to pay full price for an oil change at another Alfa location, I reached out to the contract owner to see what to do, and they informed me that it was only at the Alfa Romeo of Manhattan dealership that I could be serviced and if not, that the contract would cover maximum of $50, which is significantly less than the cost, and makes the maintenance plan inordinately expensive for what it is, and that I should cancel the contract since the price they charged me for it far exceeds any benefit I would receive from it.

I had such a great experience at this dealership. - matthew.clark1983

I had such a great experience at this dealership. The staff were so friendly and helpful, especially Mike!

When in the market for a used vehicle, please check out - mikebuyscars1

When in the market for a used vehicle, please check out Stoneroadauto wide selection of used vehicles. They have very clean vehicles that come with a 30 day warranty please ask for Mike. He would be more than happy to help you with your car purchase.

Ish my dealer gave me a great deal. This was my first... - Jenniferbolanos

Ish my dealer gave me a great deal. This was my first time buying a car and he made everything easy and uncomplicated. I 100% recommend coming to 5 towns drive.

the team at Ventura motors were very attentive to my... - Edward

the team at Ventura motors were very attentive to my requests and cooperative in completing the purchase they were detailed and straight forward and helped with the shipment to me here in Orlando Florida I think it was a very fair transaction I am a pleased customer Edward J Speno

I stopped in on a whim just to look at a few trucks. Moe... - Fredmngs

I stopped in on a whim just to look at a few trucks. Moe came out and was great. Answered all my questions and didn’t pressure me at all. Very laxed place. I found a truck I liked and made a deal. Willy was great with financing. No pressure and worked everything out for me. I’d buy from them again no doubt.

I recently purchased a almost perfect 2011 Avalanche for - Donald Bullett Jr.

I recently purchased a almost perfect 2011 Avalanche for a decent price...My only complaint is that he added on a two year warranty for $ 1600 that was not discussed ahead of time. In the long run I think he did me a favor...The 5.3 with AFM engine has been known to have lifter problems etc. eventually and my peace of mind knowing that it's covered for 26500 more miles lets me relax...other than that the truck is near perfect and clean top to bottom