Newberg Dodge Does It Right - bossross23
Kyle and the other staff at Newberg Dodge treated us so well. Kyle was a no pressure salesman, who simply allowed me to buy a car, I never felt pressured or pushed, and his knowledge and insight helped land my family in a Chrysler van that will serve us for years to come! I would certainly recommend the team at Newberg Dodge; especially Kyle, to anyone looking to make a no-hassle purchase.
Jesse and Dave are da mans! - optimoram
Jesse and Dave made my experience at Lithia, fun and easy. I was nervous about getting myself into a brand new vehicle, but the deal they were able to present to me, met my budget and I felt was a great buy. They were super cool and super nice, I will recommend everyone to Lithia that I know.
Top Reviewed Specialists At This Dealership
New truck - Tony
I've visited 2 other dealerships before this one. Jeremy was easy to work with and did not put pressure on making a deal. I traded my 2013 truck and got a new one. Cool guy
Changed engine and rear differential oil - Bonner
Great service. Good team of people in the service department. Service center is always busy because of the quality of work performed. Keep it up.
Excellent - Richard Gullberg
As always top-notch service. Very friendly atmosphere my service was taking care of quickly. I was pleased with the quick response time when I walked in the door and your quick response working on my vehicle.
Great Buying Experience - Jbcomp
Owen Smith made buying our Ram truck a truly great experience. No pressure and no hassle. Thank you Mr. Owen for everything. All I can say is Wow!
Simply honest - James Beasley
Gavin and Ethan went above and beyond to give my wife and me a stress free car buying experience. We were able to compare different models of the Chrysler Pacifica side by side in order to figure out which one best fit our needs. The staff at Findlay were friendly and knowledgeable. anyone looking for a Chrysler, Jeep, Dodge or Ram should stop by Findlay before making their final decision.
Happy Customer - blanton1965
Good experience purchasing a vehicle late night. I walked in at 7pm on New Years eve and they were scheduled to close at 7pm, but they were happy to assist us with our questions and took us on several test drives before landing on a Jeep Cherokee Trailhawk. We had a smooth transaction and were in and out in an hour. We are glad we stopped at Smolich Motors for our vehicle purchase. Highly recommend the place.
Legacy Dodge is by far the Best Dealership - RAM2017Owner
Legacy Dodge made the Car buying experience fun and easy! The guys in the sales department are 10's they know what they are talking about and they make this the only dealership that I'll buy cars from in the future
Buying experience - Kortney
I have to say this was an easy purchase for us. Greg was easy going no pressure and very helpful. When out of his way to find the vehicle we wanted and got it to the lot. Will was laid back and pretty fun to negotiate with to get us where we wanted to be. Had a great buying experience !!
Great experience - Laurie Greene
Lithia Dodge of Roseburg was easy to buy from no pressure, and friendly, helpful salesman, Shawn Penny..
Thank You Shawn for your hard work and dedication.
Happy New dodge ram driver!!!
Very dissapointed in communication - DG
Took truck in for repair on front D/S wheel bearing and hub/brake replacement. They quoted price with OEM parts which were too much money. I asked to use aftermarket parts and was told they could not source them all but would discount price of OEM. Got a call a day later that all the work was done, only to hear that they had replaced parts on both sides of the truck without permission as well as installed additional parts that I was originally told did not need replaced.
Dealers should never do any work that is not authorized by the customer and the discount they tried to give me was on the work they shouldn't have done, not the original approved work. Will never recommend this dealer to anyone.
Worst service department of all time - Jeepgal
I cannot stress enough how horrible the service department and overall customer service is at Ron Tonkin! It's unfortunate that I am forced to give them one star, because frankly they don't deserve it. I made an appointment to bring my Jeep Wrangler in for a safety recall and oil change. I dropped it off at 8am and Eric asked me if I was going to wait while they worked on it and that it should take about 2 hours. I told him that I had to work at 9:30 and I would need a ride to work. I said I was trying to arrange a ride to come pick up my jeep on my lunch, but if I couldn't what were my options. He said I could call and pay over the phone and they would give my keys to the sales department for me to pick up after hours. I then went on my merry way to work.
I received a text from Tonkin that said if I needed anything during my visit to text that number. I arranged to take my lunch at 3pm and go pick up my jeep. Around 12:30 I texted the number and asked if it would be ready for pick up at 3pm. About an hour and a half later I got the response, "by 4pm". After being told at 8am that it would take 2 hours, I was shocked. I thought there must have been a mistake, so I called to talk to Eric to see if it had indeed not been done 7 hours later. The gal on the phone said I would have to leave a voicemail. I explained that I was on a break and didn't have access to a phone after my break, so if I couldn't talk to him can I please talk to someone else? She said she would try paging him, but he didn't answer multiple overhead pages. Every time it rang back to the receptionist she grew increasingly short with me, insisting that I leave a voicemail, which I refused. Then I asked to be transferred to the cashier to pay because I now cannot come get my car until I'm off after the service department is closed and she said, I don't know... uugghhhh I'll try. Like OMG I'm so sorry to inconvenience you (meanwhile my 30 minute lunch is almost halfway over). Then after being on hold for 10 minutes she hangs up on me. So then I called back and a different person answered and put me through to the cashier right away. The cashier asks if she can put me on hold (she just set the phone down, but I could hear her discussing my visit with none other than.... you guessed it: Eric!) I asked if that was him she was talking to and the cashier said: yes, he standing right next to me! I am so irritated at this point that I give her my payment information and end the call. After work I got a ride to go pick up my jeep. I went in, signed the papers and got my key. As I was walking out to my car I read the inspection sheet they gave me. At the bottom it said: drivers side floor soaked. This puzzled me as i have not had this problem whatsoever, it was bone dry when I dropped it off, and it was blue skies and sunshine most of the day. When I got to my car I turned on my flashlight to see the floor AND THERE'S OVER AN INCH OF STANDING WATER ON THE FLOOR! I kid you not. I took a couple pictures because I can't believe my eyes and head back to ask for some help fixing this puddle. I was sure they would be quick to help me rectify this situation. A kind salesman said he would go ask his manager what they could do to fix it and disappeared into a nearby office. He came back out and said, my manager said you can come back at 8am and they will fix it.
Now, what happens next is not my proudest moment, but I was freaking irate at this point. I marched right into that office where three men sat and went off! I was showing them the pictures saying there was no way I could drive like that. One of the men looked concerned, but said nothing and the other man (who I was told was JB) kept saying I could bring it back tomorrow to which I told him he could get in my car and ruin his shoes. I asked if they could at least give me a cup to bail water out! They did not even ask the circumstances surrounding my visit, which had nothing to do with a water leak. I have not had one at all and if by some miraculous coincidence it just started today, why wouldn't they get the water out before they returned it to me?! I was getting real worked up so he finally told the salesman to take it to the back and get the water out. He drove me back there and we got the water somewhat out. I apologized profusely to him because I knew he kinda got stuck with it and had to witness my meltdown.
From start to finish I was treated horribly. Chrysler should really come check out the location and secret shop them. These people should not be in customer service. The whole thing was a massive joke and it's not the first time I've had a bad experience with the service department, but that was back when it was Town and Country, so I thought I'd give them another shot. I have bought 2 brand new jeeps there and I will NEVER give them business again. And I will strongly recommend to everyone to choose wisely where you buy a vehicle if that's how you are treated when you get maintenance done.
My brand new lemon - Bountyhunter65
I bought a 2016 Dodge Ram 1500 quadcab with 5.7 hemi. After only five thousand miles my engine blows up I have dealt with dealership and Jeremy in service is always good to me I do not like the fact that the dodge resolution team would only do a new motor it has been there for two weeks when I stopped for an oil change in there rental which is killing me in gas money they still had not even started I asked when and they said two weeks that put my truck in the shp well over two months now I'm tired of this they should have offered me a new vehicle with same specs instead of making me the customer consumer who payed them for a rig that I thought was reliable but they sold me a faulty truck and have no remorse of the stress it's caused me you would they would have said hey are product failed let's get you a new one for the trouble it caused me
Highest Integrity - redhale3
I bought a used car from this dealer and learned afterward that it had an electrical problem. It only appeared when the temperature was hot so they didn't know about it and it didn't appear during my test drive. They went more than the extra mile to get it fixed and make sure my car works. I would recommend them to anyone.
Sales managers just want maximum profit - Pickett
I have bought numerous vehicles from Withnell. Salesman have always been great. Problem is with the sales managers that don't care about customer loyalty at all. They only care about getting maximum profit off each vehicle. Do yourself a favor and go somewhere else. Go somewhere that is actually happy you are there and want to buy a vehicle.
GREAT CUSTOMER SERVICE - DodgeGuy
This dealership went above & beyond my expectations! I came in for an routine oil change & shock replacement and left with a smile. While getting the service for my Dodge Truck the Tech Mr. Brian Potter noticed some leaks that needed immediate attention. From his further inspection these were in my opinion & his critical that would have caused a major problem for me on my return trip home. He got on his computer found the parts to install (some parts in inventory some not). That is not all, the Owner found out my situation and at his expense brought the parts in by sending his staff to get them from a surrounding town(s). It was repaired the same day! My hat is off to this Dealership!! In my opinion they are the 'Gold Standard' of Dealerships and others could learn how it is done from them!!!
I highly recommend this Dealership!
Horrible experience - Luai
Horrible and very disappointing experience. If you like to be disrespected, yelled at, treated awfully and given a very bad service, you should go there. I am not even talking about proper customer service standards. Its like buying a car from someone on the streets who doesn't know you after selling you a $16k car!
I purchased a used 2011 Grand Cherokee from there about a month ago. While I was driving home (SAME DAY I PURCHASED THE CAR) I experienced issues with the vehicle. I did take the car on a test drive, but it was around the block. Driving home (45 min) exposed all of these issues. Heating motor blower was making loud noise, the radio/ CD... stopped working and the gear wasn't shifting properly. I emailed the person who sold me the vehicle (Who happens to be a manager as well) and told him about the issues. He told me to "bring it back to them to have it checked out and get it taken care of" - I went back to their service department (Really nice people) who gave me a rental for the day while checking my car. Came back the next day with an estimate of over $1200 to fix the vehicle. The vehicle wasn't checked before selling it to me. Its very clear that it was a trade-in that went to their lot right away. Non of the vehicle's fluids were checks, the transmission needed a lot of software updates. I take the estimate to the person who sold me the vehicle, he walks me down to their service department and in front of all customers and employees he said "Buddy, you bought a used vehicle, you refused to buy the warranty. We can't do anything" In a very rude and degrading way. I was completely shocked. I did make a mistake for trusting their name. I thoughts it's a reputable dealership and they would care about their reputation, but apparently I was mistaken. When you buy a $16000 car, you would think that they at least did some sort of inspections. But clearly they are not interested in that. I emailed a long email to the used cars sales manager and store manager, non of them even bothered to call me back. That person who sold me the car calls me few hours after I send in my email, VERY RUDE, telling me that I chose to decline the warranty therefore its my fault. He also tells me that he has been in this business for many years and knows what he is doing. I have some credit issues and that person had the nerves to use that against me. He made it seem as he was doing me a favor for selling me car. Is that the new era we live in? Straight up discrimination? I doubt Oregon will allow for such thing. Very disrespectful. He made me feel I bought a vehicle of a junk yard. Of course, you would never see that side when he is selling you a $16k car and taking your $2.5k down payment.
I admit to making the mistake by trusting their name. But why would he tell me to bring the car back to check the issues and fix them in the first place? I would've returned my car and canceled my purchase if I would've know that he would do that. The car is parked now, I paid $2500 down payment and my monthly payments are starting soon. All for a car that needs work and can't really use it the way I thought I would.
Misinformed and Terrible Customer Service - ALix
I was visiting my parents in Oregon and was looking to purchase a vehicle from Lithia whom they recommended(at the time). I live in California so I knew the transfer would have been a little more difficult so I made sure to ask questions. I was told everything would be taken care of by my sales associate and just give them the address in CA where I would want my tags to go. Well it wasn't as easy and perfect as they made it out to be. First, their DMV clerk who seems just a few crayons shy of a full box had my paperwork sitting on her desk for 2 weeks doing nothing until I called and complained. I spoke with the manager at Lithia saying I am driving around in an unregistered vehicle for 3 weeks after purchase and you are just leaving my paperwork on a desk collecting dust. They had my paperwork sent over night to my local DMV. I got my car smog and inspected and made my registration app. At my local DMV I was told I owed more sales tax as the check was short almost $400. Seriously? Lithia cannot even calculate correct sales tax? After all said and done I get my tags and think its all over.. well wrong again. Its almost 5 months later and I received tag renewals on the car I traded in! So I call that special DMV clerk just to be told they do not send ANYTHING to CA and I would have to figure it out. Wow wow wow.. I cannot believe the lack of intelligence, courtesy, and customer service this dealership has. Not only have they lost and ruined my business with them they lost my families as well who live in the area and buy vehicles frequently.
This dealerships sales staff are polite and quick to... - sltram2500
This dealerships sales staff are polite and quick to respond to all inquiries buy anyone whether buying or not.
I was looking to change from a fwd to an awd within a month of closing a deal on a 2009 Saturn vue and the original dealership
would not reply to my inquiry about a car that had just arrived on their lot, so went to the Hanigan dealership websites and found a nice 2011
Dodge Journey AWD that I thought wasn't a AWD but point of fact was it is and was what I wanted and it still had tons, of PT warranty on it
and the price was what they said it was on the dealership website. After checking with the finance company the deal was closed after only
a couple days and with a very good interest rate at that. I now have a factory type warranty for 7 years and 100000 that cover all parts and wear and tare to go with it. A no deductible factory powertrain for 2 1/2 years and a bumper to bumper for the a 7/100000 as the Journey is a Chrysler certified.
I recommend this dealership to everyone around the local area as well as the United states and Canada.
I took my 2007 Jeep Grand Cherokee in because my TPMS... - AlexKloewer
I took my 2007 Jeep Grand Cherokee in because my TPMS light was on and blinking, according to my owner's manual I needed to take it in to get scanned. Knowing, only certain places have the appropriate scanner, I took it to MTM because I used to know the former service manager and always had positive results from taking my vehicle in. As soon as I take it in, after making the appointment by phone and explaining my problem and having the person agree that I need to have it scanned, the man at the who takes my keys says the TPMS light means the tire pressure needs to be checked. Obviously, I have already been to Les Schwab numerous times and my tire pressure is fine, also I had looked into before making an appointment. After insisting my tire pressure is fine and that it needs to be scanned, he takes my keys. Anyway $200 and one sensor replaced later, I pick my car up. As soon as I drive it off the lot, the light comes back on. I take it back after work to get scanned because no one answers the phone after I'm halfway back to work. They scan it and said codes needed to be reset but that it is now fine. I drive off the lot again and the light comes on again. I call to make another appointment. I take it in for another scan and they call me back and tell me that now my right front TPMS sensor has gone out and it will be another $200 to replace. I prefer to have no blinking lights in my dash, so I agree to have them order the part. Yes, I did ask whether my left front sensor had even needed to be replaced and they said that yes it was an odd coincidence that the left front one went out and then the right front one went out. That appointment was on March 22, 2013. I have not heard from them since then. It all seems rather fishy now. If possible, I would take your car for servicing elsewhere. I still have a TPMS blinking light in my car. I was willing to pay for the other sensor to be fixed and they never called me back after ordering the part. I was never rude to them, but now I am pretty angry and unsatisfied.