On 11/30/2013 11:39:53 AM Plison wrote:
We had an appointment for an oil change at 11:00 and to check service light on dash. We were told by the person that checked us in it would be about 25 minutes for the oil change. After waiting in a packed, freezing cold waiting room for one hour I confronted the unpleasant services woman as to status, since our truck was still not in the shop. I think we were very patient, especially since no one had come to give us an update. Said she would check and let us know. Within a minute our truck was pulled in shop. She entered waiting room and still did not give us a status....she assisted someone else. After another few minutes she came and told me what we could already knew....they pulled it in the shop. 16 minutes later we see our truck pulled back into parking lot. (We are definitely watching the clock now!) We wait for over ten minutes and no one comes to update us at all. Ok I agree 10 minutes doesn't sound like a lot of time, but when you have waited 1 1/2 hours for a 25 minute job...it was long enough! AND...wait till you hear the rest if the story!!! Since NO one comes to let us know status, we once again make the first move to go see what's going on. A pleasant gentleman did come to help us and relayed the message from the unpleasant service woman (who would not even give us the time of day!)......ok ready for this????..... They reset the service light and didn't even change the oil!!!! We have NEVER been so disappointed with a service department before!
On 11/27/2013 2:10:14 PM Mattndew wrote:
I sent my Dodge Caravan in to this company for a repair. I explicitly told them that the van would stop running after the van would reach normal engine temperature. I told them that if the van was driven approximately 2-3 miles the van would die. I knew the problem to be a faulty sensor or ECM. I provided the ECM and just needed them to be the labor and acquire a sensor. A day after I had the Van delivered to them they called and said the van broke down on them a couple miles down the road from the dealership and they would have to charge me towing for the van. I asked how it was my responsibility to cover the towing cost when I was not the one who took the Van off the lot. The operation manager stated that because its my van its my responsibility. ??? He then went into some excuse that I had never told his mechanics about the symptoms of the van and they were totally caught by surprise about the electronic failure. I couldn't believe what he was saying. If I hadn't told the mechanics what was wrong with the van then why did I have a invoice detailing my work to be done? He then stated the van was finished and they are passing the cost of towing on to my bill. Well over my quoted price of $289.00 was now a $570.00 bill.
What really put the cherry on the top of this garbage sunday was that I made it to Eugene and the van broke down with the same issue. A failed camshaft sensor. This dealership has refused several times to refund my capitol loss. They claim that the break down after service was obviously another part and I needed to have them diagnose the van again. FAT CHANCE!!! I paid a tow company to tow me home and I replaced the sensor myself. The van has been running great ever since.
I recommend NEVER going to Cottage Grove dodge. These people by experience do not guarantee the work they do and will pass on as much expenses to you as they can. Heck I asked the operations manager if they guarantee the work they do. What he said was "Well not really.....I guess it depends on the customer."