Knows the product - DRose
It is refreshing to work with a car Sales person that knows their product. Jerome Spencer not only knows the product but he really likes and is excited about cars. I originally came into the dealership to see the new Ram Ecodiesel. The Ecodiesel's were making their début and I bought one that day, May 2014. When I came in for servicing 15 months and 20k miles later I left with a new 2015 Ecodiesel with an upgraded amenity package. I was already sold on the product, no salesperson was necessary for me to make my choice. It was the buying experience that drove the sale. Jerome's no pressure style allowed me to clearly think about what I was doing, therefore no regrets. Also his commitment to the community in which he lives and works in is very appealing on a personal level. If it weren't for Jerome and the team at Newberg Dodge I would have bought from a high volume dealer out of state.
Easy, Simple, Friendly. - W Gail Manchur
Logan, Angel, and Edward (finance) were each very helpful and friendly. They made what could have been a stressful event into one of fun and friendliness.
GReat Expereice - Steve
Tyler and the whole team are very knowledgeable. Everyone is friendly and make the experience most pleasant. I never felt pressured. They had the truck I was looking for at a fair price. They gave me a very fair trade in for my old truck. What more could you want? My only disappointment was that we only received one key for a truck that is virtually new (4500 miles)
Car buying - Tara 77
Stephanie was great to work with! She was friendly and took the time to let us try out several cars. She also followed up after the sale to make sure everything was working out with the car we purchased.
new ram purchase - temporary client
Due to my time constraint, i left little time for vehicle review.
I think it is inappropriate for my salesperson to not be listed below.
This dealerships sales staff are polite and quick to... - sltram2500
This dealerships sales staff are polite and quick to respond to all inquiries buy anyone whether buying or not.
I was looking to change from a fwd to an awd within a month of closing a deal on a 2009 Saturn vue and the original dealership
would not reply to my inquiry about a car that had just arrived on their lot, so went to the Hanigan dealership websites and found a nice 2011
Dodge Journey AWD that I thought wasn't a AWD but point of fact was it is and was what I wanted and it still had tons, of PT warranty on it
and the price was what they said it was on the dealership website. After checking with the finance company the deal was closed after only
a couple days and with a very good interest rate at that. I now have a factory type warranty for 7 years and 100000 that cover all parts and wear and tare to go with it. A no deductible factory powertrain for 2 1/2 years and a bumper to bumper for the a 7/100000 as the Journey is a Chrysler certified.
I recommend this dealership to everyone around the local area as well as the United states and Canada.
New Car - Madea
Kudos to Findlay for making buying a new car fun and exciting! From everyone I dealt with ( Dan - Service, Eddie- Service, Bruce - Owner,Jeff -Sales,Cindy- Parts,Heidi - Title Clerk,and Paul) made the whole experience fun. If you ever wanted to feel like you were at home when buying a car then Findlay is where you need to go, best place hands down, they listen to you the customer. I will go to Findlay's for all my vehicle needs.
I also like the personal touch from the owner who replies to your comments and doesn't pass them off to someone else.
Thank you again Findlay!!!
Great Buying Experience - Jbcomp
Owen Smith made buying our Ram truck a truly great experience. No pressure and no hassle. Thank you Mr. Owen for everything. All I can say is Wow!
Highest Integrity - redhale3
I bought a used car from this dealer and learned afterward that it had an electrical problem. It only appeared when the temperature was hot so they didn't know about it and it didn't appear during my test drive. They went more than the extra mile to get it fixed and make sure my car works. I would recommend them to anyone.
A good experience - l.mcvicker
We bought a 2014 Ram 3500 from Tim Garcia at Gresham Dodge. Although it was a used truck, Tim and the service dept. went the extra mile to make sure that they took care of us. I would recommend Gresham Dodge to anyone.
Oil change, recall issue fixed - Mikhail Schuyler
I had a recall that was sent to inform me. I took my crusher 300 in and they fixed it. Would have been nice to know that it wood take 4-5 hours to correct, but not that big of a deal.
Late night great deal! - CMLO
My wife, son and I went Jeep shopping the other night at Ron Tonkin and as we were expecting it was a great experience. Our first experience at another Tonkin dealership several years ago was at that time unexpectedly great. Our most recent purchase was a little complicated from our end because we had 2 trades and only brought one. Sung our salesperson, Jeff our finance person and Blota the GM didn't miss a beat and stayed an hour after closing to finish up the deal to our satisfaction. Sung even had to come to our house later that night to get the second trade. Our family is extremely satisfied with our Ron Tonkin experience.
They make car buying FUN! - soccerqt622
I had the best car buying experience here! I was treated badly in Eugene/Springfield and went to Cottage Grove where I not only had fun with the staff but got a great deal on a new car, felt comfortable and was treated very well! I will be back for my next vehicle.
Jeremy and Kelly are awesome!
Great Sales, Good Vehicles, but Get Your Own Mechanic - ratedodge
Spent 20k on an used Ram. Five months later the windshield wiper linkage broke and left me stuck on I-5 in rain with no wipers. Not Withnell"s fault, but when I called service to get a new linkage, the part was $235 and minimum of 1 hour labor at about $125. I shopped around online and found same part new online for $110. That was still too much, so I called a salvage yard and got the whole linkage with wiper motor for $45, and installation was literally 3 bolts. It took me 8 minutes to swap it out. I had another issue when I bought it that was a 5 minute fix but diagnostic plus labor was over $200. If you can afford to buy brand new with warranty, do it, otherwise get your own mechanic on retainer and buy your own parts. I recognize a professional service department will install new parts, as they should, but it should not be so cost prohibitive that owners of 20,000 rigs are going to junk yards and doing their own work.
Terrible sales experience. - Walter Thomas
I went in offering a 15 thousand dollar down payment with the intention of driving a brand new vehicle off the showroom floor. I was not willing to pay the sticker price but I wasn't asking for a lot off. I was in my army uniform and was at first told I didn't even qualify for the advertised military discount. After straightening that out I was told I wasn't getting any other discounts. I asked if we could talk about the price and the salesman basically had a take it or leave it attitude as if he did not want my business. I have never in my life attempted to buy a car and been treated as if my business wasn't wanted. They also tried to put a 3100 dollar warranty on the jeep. Worst dealership experience of my life.
Why help you when they can send you away!!! - Brandi
Where do I begin... I bought my used Chevrolet Traverse from here November 2014, decided to put the best warranty on it because we knew things would start breaking down soon. Paid all this extra money. First thing, had the car about 7 months and the engine craps out. I call NW Jeep and what do they tell me... They can't fix my car. After a headache they release my car to McLoughlin Chevrolet for my car to be fix, but let me tell you, getting the warranty to pay was difficult, if it wasn't this it was that and blah, blah, blah. First mistake, keep your money and save it for when it is worth it. Second, getting NW Jeep to release my car was a crazy headache.
Now here I am, less than a year later and my AC goes out. I call NW Jeep give them the problem that I have a leak in my AC line, speak with financial who looks up my policy, tells me everything is covered under my great extended warranty policy. He then transfers me to the service department. I make an appointment to drop my car off. I go to bring my car in, first I walk through the service door and there are eight service people standing around. Does anyone jump to help... You would think I had the plague. Finally, someone offers to help. He points me to a gentleman named Mike. I proceed to tell Mike the problem and once he realizes that I have a Chevrolet, he can't get rid of me fast enough. He then proceeds to tell me that he can't fix my car and I would have to make an appointment at a Chevrolet dealership to get my car fix. At this point I am royally pissed because I just drove all the way from Oregon City to Beaverton to have my car fixed. Plus, I was sitting in horrible traffic just to get my car to them. Also, there is a Chevrolet dealership 5 minutes from my house. Mike proceeds to give me the phone number to McLoughlin Chevrolet, which I already had because of my first experience with my car. He says call them and they will release the car. All I am thinking is crap, here I go again...
I get my car into McLoughlin Chevrolet, which by the way has been awesome. They proceed to diagnose my car, call me, and tell me that my car is not covered by the warranty. Are you kidding me??? The whole reason I brought my car in was because NW Jeep said it would be covered. Plus, I have power steering lines that have been involved in the problem that need to be fixed too. So, not only do I feel bent over by my warranty that I purchased through NW Jeep, but I have purchased a lemon from NW Jeep that has been in the shop more than I have driven it. I went three months last year trying to fix the engine issue with my car before I was able to get it back. Now this. Then I call NW Jeep to try and figure it out and the guy tells me that we bought the best policy and the financial guy I spoke to was incorrect and also they could have looked at my car when I was there and doesn't know why I got sent away. What in the world people? Now I am stuck with a lemon, the financial person won't call me back, I have a car that I have driven for less than two years that is a piece of crap, and NW Jeep can't even apologize for their mistake. Will I buy a car from them again... No! All about pushing cars out the doors even if they are lemons. I have driven my car from one place to the next without their thought of my time, gas, and other peoples time or gas that have helped me. Is it too much to ask to have someone call me back, I just want my car fixed... They don't fix cars they sell, they just move them.
Service - Dodge man
The worst I've had did work on my car payed a lot and still having issues I would not recommend this place and the service manager talked down to my wife like she was stupid
Don't use them - very dissatisfied 31
We've been to Smolich three times. They didn't notice severe tire wear on their regular maintenance of our new car leading to severe wear because they failed to correct with an alignment. On an earlier vehicle they couldn't fix the air conditioner and after four failed tries they claimed they lost the paperwork preventing our ability to demand another try under the warranty. Now we've had a car run out of oil less than ten thousand miles after they did the oil change. But no blue smoke or other indicator of any excessive use of oil. We wonder if they put in to little oil or none or simply didn't do the change we requested.
I took my 2007 Jeep Grand Cherokee in because my TPMS... - AlexKloewer
I took my 2007 Jeep Grand Cherokee in because my TPMS light was on and blinking, according to my owner's manual I needed to take it in to get scanned. Knowing, only certain places have the appropriate scanner, I took it to MTM because I used to know the former service manager and always had positive results from taking my vehicle in. As soon as I take it in, after making the appointment by phone and explaining my problem and having the person agree that I need to have it scanned, the man at the who takes my keys says the TPMS light means the tire pressure needs to be checked. Obviously, I have already been to Les Schwab numerous times and my tire pressure is fine, also I had looked into before making an appointment. After insisting my tire pressure is fine and that it needs to be scanned, he takes my keys. Anyway $200 and one sensor replaced later, I pick my car up. As soon as I drive it off the lot, the light comes back on. I take it back after work to get scanned because no one answers the phone after I'm halfway back to work. They scan it and said codes needed to be reset but that it is now fine. I drive off the lot again and the light comes on again. I call to make another appointment. I take it in for another scan and they call me back and tell me that now my right front TPMS sensor has gone out and it will be another $200 to replace. I prefer to have no blinking lights in my dash, so I agree to have them order the part. Yes, I did ask whether my left front sensor had even needed to be replaced and they said that yes it was an odd coincidence that the left front one went out and then the right front one went out. That appointment was on March 22, 2013. I have not heard from them since then. It all seems rather fishy now. If possible, I would take your car for servicing elsewhere. I still have a TPMS blinking light in my car. I was willing to pay for the other sensor to be fixed and they never called me back after ordering the part. I was never rude to them, but now I am pretty angry and unsatisfied.