GREAT service! - grateful consumer
Kyle was kind and worked with us to get the vehicle we wanted at the price we needed. He also made sure that we had the comprehensive wrap services and got the best financing rate. Thanks Kyle!
2014 f150 pickup salesmen - Razooo
James Baldwin and Travis are the best sales people I have delt with, have bought 6 cars from Litha and these two went be on the extra mile for me!!!! Would recommend your dealership to everyone and these two sales professionals. They need a bonus from your company!!!
Basin Beef Company
Klamath Falls, Or.
Top Reviewed Specialists At This Dealership
Very happy with our experience working with Jeremy - twag113
We found our experience working with Jeremy to be extremely positive. He helped answer all of our questions and took the time to make sure we understood everything, being that it was our first time purchasing a new vehicle. There was no pressure and the process as a whole was very relaxed. Given the opportunity, I would definitely work with Jeremy again.
Changed engine and rear differential oil - Bonner
Great service. Good team of people in the service department. Service center is always busy because of the quality of work performed. Keep it up.
Express Oil Change - rjoneski
I came in for an express oil change before leaving on a trip. They were busy but got me in and out quickly. I like that the always do a free vehicle inspection while they are at it.
Great Buying Experience - Jbcomp
Owen Smith made buying our Ram truck a truly great experience. No pressure and no hassle. Thank you Mr. Owen for everything. All I can say is Wow!
Professional And they care, and M Tv - Cvn786
Their professionalism is above reproach and most importantly they are there when you need them!will you all be listen and may work with you and help you and when you ask them to do something they do it I consider them the best of the best and that's based on 10 years of service and having things done that needed to be done and things it in all that you have and regular maintenance never heard a bad word about them either post script there what we hope all automobile dealers are or should be these guys do it Chester Morgan Dill Leonhardt
Simply honest - James Beasley
Gavin and Ethan went above and beyond to give my wife and me a stress free car buying experience. We were able to compare different models of the Chrysler Pacifica side by side in order to figure out which one best fit our needs. The staff at Findlay were friendly and knowledgeable. anyone looking for a Chrysler, Jeep, Dodge or Ram should stop by Findlay before making their final decision.
Happy Customer - blanton1965
Good experience purchasing a vehicle late night. I walked in at 7pm on New Years eve and they were scheduled to close at 7pm, but they were happy to assist us with our questions and took us on several test drives before landing on a Jeep Cherokee Trailhawk. We had a smooth transaction and were in and out in an hour. We are glad we stopped at Smolich Motors for our vehicle purchase. Highly recommend the place.
Service department the greatest - Nancy Bowen
I challenged a renowned Portland pothole on a rainy day and the pothole won. Ripped a running board half off, left hanging in precarious position. Made it to my St. Helens dealership. Service Rep Ken Knudson assured me they could help me even though they booked to the max. Less than 24 hrs later, my running board was repaired and back in place and undercarriage inspected. I have been a customer of this dealership for many years and actually find the quality of service continues to go up while remaining affordable. They are our "go to" dealership. In this instance, I came home a winner in spite of the pothole. Thank you Ken and all staff who assist me in my times of need.
Legacy Dodge is by far the Best Dealership - RAM2017Owner
Legacy Dodge made the Car buying experience fun and easy! The guys in the sales department are 10's they know what they are talking about and they make this the only dealership that I'll buy cars from in the future
Great experience! - Reigardk
Jeremy was great to work with. Very accommodating and helpfuk with explaining things. I'd definitely recommend my friends and family to go see him.
Great experience - Laurie Greene
Lithia Dodge of Roseburg was easy to buy from no pressure, and friendly, helpful salesman, Shawn Penny..
Thank You Shawn for your hard work and dedication.
Happy New dodge ram driver!!!
Slime ball salesman - JeffL
This was the worst dealership I have ever been to. First off I came in with a specific jeep I wanted to look at ($10500) and was informed it was not available to look at as it had just cam00e in and was getting inspected. No big deal. He had said we have another he could sell me for the same price so I test drove it. During the test drive the salesman was very inappropriate. He was making fun of deaf people and transgender also bringing up politics. My girlfriend and I were both very uncomfortable. After the test drive we decided it was a good vehicle and wanted to talk price. He came to us at $13500 stating it had already been reduced. I had printed a kbb value and done my research on what it was worth. Confused on how the asking price jumped from 10500 to 13500 I confronted him about his original statement and he didnt have an excuse nor man up to the mistake. We left shortly after he had brought his boss in and had to explain what had happened.
Waste of time - Joejoe123
So I go in to see about trading in my car for a new one. Everything goes fine then they tell me they can't do it. I get a call back next day saying they can make it work so I go in and they start talking poorly about my trade right in front of me. The at the end of it treid asking me for more money!!! I wasted all my time going out there to be talked about and humiliated never will ever buy a car from Dodge after this.
Highest Integrity - redhale3
I bought a used car from this dealer and learned afterward that it had an electrical problem. It only appeared when the temperature was hot so they didn't know about it and it didn't appear during my test drive. They went more than the extra mile to get it fixed and make sure my car works. I would recommend them to anyone.
GREAT CUSTOMER SERVICE - DodgeGuy
This dealership went above & beyond my expectations! I came in for an routine oil change & shock replacement and left with a smile. While getting the service for my Dodge Truck the Tech Mr. Brian Potter noticed some leaks that needed immediate attention. From his further inspection these were in my opinion & his critical that would have caused a major problem for me on my return trip home. He got on his computer found the parts to install (some parts in inventory some not). That is not all, the Owner found out my situation and at his expense brought the parts in by sending his staff to get them from a surrounding town(s). It was repaired the same day! My hat is off to this Dealership!! In my opinion they are the 'Gold Standard' of Dealerships and others could learn how it is done from them!!!
I highly recommend this Dealership!
Bad service Techs. Bad service Period!!! - NothingButProblems
Took my vehicle there to get some work done on it, and they lied to me. They said they fixed the problem. It was a temporary fix. Making me have to take it back again and pay to get it fixed again, only to have the same problem still un-solved. I feel sorry for all the others who are dealing with the same re-visits.
Horrible experience - Luai
Horrible and very disappointing experience. If you like to be disrespected, yelled at, treated awfully and given a very bad service, you should go there. I am not even talking about proper customer service standards. Its like buying a car from someone on the streets who doesn't know you after selling you a $16k car!
I purchased a used 2011 Grand Cherokee from there about a month ago. While I was driving home (SAME DAY I PURCHASED THE CAR) I experienced issues with the vehicle. I did take the car on a test drive, but it was around the block. Driving home (45 min) exposed all of these issues. Heating motor blower was making loud noise, the radio/ CD... stopped working and the gear wasn't shifting properly. I emailed the person who sold me the vehicle (Who happens to be a manager as well) and told him about the issues. He told me to "bring it back to them to have it checked out and get it taken care of" - I went back to their service department (Really nice people) who gave me a rental for the day while checking my car. Came back the next day with an estimate of over $1200 to fix the vehicle. The vehicle wasn't checked before selling it to me. Its very clear that it was a trade-in that went to their lot right away. Non of the vehicle's fluids were checks, the transmission needed a lot of software updates. I take the estimate to the person who sold me the vehicle, he walks me down to their service department and in front of all customers and employees he said "Buddy, you bought a used vehicle, you refused to buy the warranty. We can't do anything" In a very rude and degrading way. I was completely shocked. I did make a mistake for trusting their name. I thoughts it's a reputable dealership and they would care about their reputation, but apparently I was mistaken. When you buy a $16000 car, you would think that they at least did some sort of inspections. But clearly they are not interested in that. I emailed a long email to the used cars sales manager and store manager, non of them even bothered to call me back. That person who sold me the car calls me few hours after I send in my email, VERY RUDE, telling me that I chose to decline the warranty therefore its my fault. He also tells me that he has been in this business for many years and knows what he is doing. I have some credit issues and that person had the nerves to use that against me. He made it seem as he was doing me a favor for selling me car. Is that the new era we live in? Straight up discrimination? I doubt Oregon will allow for such thing. Very disrespectful. He made me feel I bought a vehicle of a junk yard. Of course, you would never see that side when he is selling you a $16k car and taking your $2.5k down payment.
I admit to making the mistake by trusting their name. But why would he tell me to bring the car back to check the issues and fix them in the first place? I would've returned my car and canceled my purchase if I would've know that he would do that. The car is parked now, I paid $2500 down payment and my monthly payments are starting soon. All for a car that needs work and can't really use it the way I thought I would.
Poor service - Bad
My wife and I went I to the dealership looking for a jeep. The salesman ray morgan had no clue about the vehicle and his attitude was the worst that I have ever experienced buying a vehicle we had left the lot a day drove to Washington to purchase the vehicle we wanted and even paid a bit more. Was not willing to give them our service
This dealerships sales staff are polite and quick to... - sltram2500
This dealerships sales staff are polite and quick to respond to all inquiries buy anyone whether buying or not.
I was looking to change from a fwd to an awd within a month of closing a deal on a 2009 Saturn vue and the original dealership
would not reply to my inquiry about a car that had just arrived on their lot, so went to the Hanigan dealership websites and found a nice 2011
Dodge Journey AWD that I thought wasn't a AWD but point of fact was it is and was what I wanted and it still had tons, of PT warranty on it
and the price was what they said it was on the dealership website. After checking with the finance company the deal was closed after only
a couple days and with a very good interest rate at that. I now have a factory type warranty for 7 years and 100000 that cover all parts and wear and tare to go with it. A no deductible factory powertrain for 2 1/2 years and a bumper to bumper for the a 7/100000 as the Journey is a Chrysler certified.
I recommend this dealership to everyone around the local area as well as the United states and Canada.
I took my 2007 Jeep Grand Cherokee in because my TPMS... - AlexKloewer
I took my 2007 Jeep Grand Cherokee in because my TPMS light was on and blinking, according to my owner's manual I needed to take it in to get scanned. Knowing, only certain places have the appropriate scanner, I took it to MTM because I used to know the former service manager and always had positive results from taking my vehicle in. As soon as I take it in, after making the appointment by phone and explaining my problem and having the person agree that I need to have it scanned, the man at the who takes my keys says the TPMS light means the tire pressure needs to be checked. Obviously, I have already been to Les Schwab numerous times and my tire pressure is fine, also I had looked into before making an appointment. After insisting my tire pressure is fine and that it needs to be scanned, he takes my keys. Anyway $200 and one sensor replaced later, I pick my car up. As soon as I drive it off the lot, the light comes back on. I take it back after work to get scanned because no one answers the phone after I'm halfway back to work. They scan it and said codes needed to be reset but that it is now fine. I drive off the lot again and the light comes on again. I call to make another appointment. I take it in for another scan and they call me back and tell me that now my right front TPMS sensor has gone out and it will be another $200 to replace. I prefer to have no blinking lights in my dash, so I agree to have them order the part. Yes, I did ask whether my left front sensor had even needed to be replaced and they said that yes it was an odd coincidence that the left front one went out and then the right front one went out. That appointment was on March 22, 2013. I have not heard from them since then. It all seems rather fishy now. If possible, I would take your car for servicing elsewhere. I still have a TPMS blinking light in my car. I was willing to pay for the other sensor to be fixed and they never called me back after ordering the part. I was never rude to them, but now I am pretty angry and unsatisfied.