Epic Experience - Rudy60606
I've never in my life had such a wonderful experience purchasing a vehicle!! Not only do I recommend buying your next vehicle there, my family and I will be returning when it comes to our next vehicle here on out. Thank you Nate White!
One stop shopping - Skmtweed
Came in for an oil change ,mentioned need for an appointment for tune up and Todd arranged to have it done right then plus some recalls that I had to have done! One stop shopping...loved it!
awesome buying experience - Dean123456
Destin was my salesman and he was awesome! The dealership was gorgeous facility an d g he staff is very friendly. I would highly recommend this dealership!
Repeat Buyers - Charles Elliott
Had a great experience as we do when buying Jeeps Or Ram trucks at this dealership. It is the only place we go to buy rigs.
Rescued when I had car trouble - Emily
I'm so greatfull to lithia dodge; I'm new to oregon, and earlier today my brakes stopped working, on top of that I was lost, and my phone was almost dead. I pulled into the nearest parking lot (praying I wouldn't just roll into another car), and it turned out to be lithia dodge. Tim Bohn, their service advisor, came out to help; he took my car in to try and fix the problem and when it turned out to be worse than we thought, he called les schaub and helped arrange for it to be towed. He then had the company driver take me home, and then to my car. All of this was free of charge. I don't know how to express how greatfull I am! It was such a nerve wracking experience.
This dealerships sales staff are polite and quick to... - sltram2500
This dealerships sales staff are polite and quick to respond to all inquiries buy anyone whether buying or not.
I was looking to change from a fwd to an awd within a month of closing a deal on a 2009 Saturn vue and the original dealership
would not reply to my inquiry about a car that had just arrived on their lot, so went to the Hanigan dealership websites and found a nice 2011
Dodge Journey AWD that I thought wasn't a AWD but point of fact was it is and was what I wanted and it still had tons, of PT warranty on it
and the price was what they said it was on the dealership website. After checking with the finance company the deal was closed after only
a couple days and with a very good interest rate at that. I now have a factory type warranty for 7 years and 100000 that cover all parts and wear and tare to go with it. A no deductible factory powertrain for 2 1/2 years and a bumper to bumper for the a 7/100000 as the Journey is a Chrysler certified.
I recommend this dealership to everyone around the local area as well as the United states and Canada.
New Dodge truck - Joshms1989
Me and my wife bought Dodge Ram 1500 at Findlay Dodge and had a great experience with Gavin and Salena. They made the car buying experience fun and stress free, they also had great prices. I would recommend them to anyone looking for a new car or truck,
Worst Customer Service Ever! - monicuev
Unprofessional, incompetent customer service. I contacted LEE MANNING to purchase a Ram pickup. Made the deal over the phone because I live 3 hours away. After giving him my information because the deal was a go, his manager WILL called me to inform me that I was misquoted by $276 and had the nerve to say that it was my fault. The approach taken by him was disrespectful and rude! I’ve never dealt with such unprofessional people who refused to admit it was their fault. When talking to WILL, I asked to speak to the Store manager at which point he claimed to be. I later found out that was a lie. I called back and left a message for the General Manager PAUL thinking he would be of some help, but that was a bust. He was just as incompetent as the other two. I can see that customer service is not a priority for them. I think this was their way of getting out of the deal. Never again!
pleasent - jeep2300
Pleasant. Answered all my questions. Service done quickly. Asked about checking the transmission.
. Our Jeep was bought new, now has 18,000 miles have had no problems with it so far. just regular
oil change and tire rotation.
Stellar Customer Service - Satisfied Customer
Owen Smith is an outstanding sales professional. He always goes above and beyond to make sure you are satisfied. We have worked with him many times over the last 10 years and continue to be impressed with his superb customer service. Our most recent pick up purchase was made extremely easy, and follow up after the sale has been tremendous. Thank You Owen.
So Thankful! - Shelby
I cannot say enough great things about this dealership and the gentleman we worked with. I had my heart set on a Toyota 4Runner but thought "I'll just stop in here to make sure I'm making the right decision." Thankfully, I was greeted by a gentleman by the name of Darin Stutzman. I explained to him what I was wanting and he pointed me towards the Dodge Durango. He quickly showed me to the car, and off we went on a test drive. I quickly fell in love with the car but had a few things I wanted to change. Unfortunately, they didn't have the exact one I wanted on the premise. But not to worry! Darin to the rescue! He found the exact car that I wanted and handled the transfer of it like a dream. He took care of everything for me and had it waiting for me at the dealership in no time. Considering it had to be picked up from Northern Washington, I was beyond impressed. Thank you so much, Darin! You were so respectful and such a charm to work with. You made the process easy, and fun! Thank you!!
Great buyying experience - John G
We came in to see a 2005 Power Wagon and set up an appointment. The internet sales response, Freddie Cruz and the entire Withnell team were courteous, listened to our concerns and needs, and were very professional, timely, and thorough in helping us with our purchase. We are thrilled with our truck and very appreciative of the treatment we received from Freddie, the sales department, the service department and the finance office. All were friendly, courteous, professional and made this a FUN, EXCITUNG experience. Great Dealership. Thank you to all and we have and will continue to recommend your dealership to our family and friends. Thank you all again.
John & Tara Graves
They make car buying FUN! - soccerqt622
I had the best car buying experience here! I was treated badly in Eugene/Springfield and went to Cottage Grove where I not only had fun with the staff but got a great deal on a new car, felt comfortable and was treated very well! I will be back for my next vehicle.
Jeremy and Kelly are awesome!
Truck repair - Brcishere
We took our truck in to get fixed during our trip from the Portland area to Grants Pass because our boost went out, causing our truck to overheat. We dropped it off, and picked it up a day later. The same day we picked it up from Lithia Dodge of Grants Pass, what they fixed for $535 broke and we sat on the side of the road trying to fix it. I called Wes in service, who was awful. He tried to make-up lame reasons why it wasn't there fault, like "it's working, you made it up to Eugene", and "well, there was aftermarket equipment on the truck", and had the nerve to tell me I'd get better customer service if I was "more honey, then vinegar". Appalling. Not only was our truck broken, but our oil dipstick was missing. My husband is a disabled vet, and I am active duty....this isn't how you treat people. Our next stop is the better business bureau.
Worst service experience ever. - pak999
Scheduled appointment full week in advance outlining needed recalls and problems. Dropped vehicle off at schedules time. They indicated it may not be completed by the end of the day, and it wasn't.
Called the next day at noon for an update, no one in the service department would answer or return my calls. Must have called 10 times. Finally get a call back near the end of the day, they had not ever started it yet. Told them I was coming in to pick it up and have it ready. Waited over 30 minutes for them to process the paper work, which stated they did nothing, and get my vehicle. NO STARS!
Service Department - fredcrowder1949
Personally I have not had any bad experiences from Tonkin a Dodge. That also goes back to the day I purchased my 2014 Ram Laramie on May 30, 2014. The only thing I have a problem with is trying to get a place to park which is not the problem of anyone unless a parking garage was built or if they put excess vehicles were moved to another place. I would recommend Ron Tonkin Dodge to anyone. Chris and the entire service department are great to work with.
Service - Dodge man
The worst I've had did work on my car payed a lot and still having issues I would not recommend this place and the service manager talked down to my wife like she was stupid
Don't use them - very dissatisfied 31
We've been to Smolich three times. They didn't notice severe tire wear on their regular maintenance of our new car leading to severe wear because they failed to correct with an alignment. On an earlier vehicle they couldn't fix the air conditioner and after four failed tries they claimed they lost the paperwork preventing our ability to demand another try under the warranty. Now we've had a car run out of oil less than ten thousand miles after they did the oil change. But no blue smoke or other indicator of any excessive use of oil. We wonder if they put in to little oil or none or simply didn't do the change we requested.
I took my 2007 Jeep Grand Cherokee in because my TPMS... - AlexKloewer
I took my 2007 Jeep Grand Cherokee in because my TPMS light was on and blinking, according to my owner's manual I needed to take it in to get scanned. Knowing, only certain places have the appropriate scanner, I took it to MTM because I used to know the former service manager and always had positive results from taking my vehicle in. As soon as I take it in, after making the appointment by phone and explaining my problem and having the person agree that I need to have it scanned, the man at the who takes my keys says the TPMS light means the tire pressure needs to be checked. Obviously, I have already been to Les Schwab numerous times and my tire pressure is fine, also I had looked into before making an appointment. After insisting my tire pressure is fine and that it needs to be scanned, he takes my keys. Anyway $200 and one sensor replaced later, I pick my car up. As soon as I drive it off the lot, the light comes back on. I take it back after work to get scanned because no one answers the phone after I'm halfway back to work. They scan it and said codes needed to be reset but that it is now fine. I drive off the lot again and the light comes on again. I call to make another appointment. I take it in for another scan and they call me back and tell me that now my right front TPMS sensor has gone out and it will be another $200 to replace. I prefer to have no blinking lights in my dash, so I agree to have them order the part. Yes, I did ask whether my left front sensor had even needed to be replaced and they said that yes it was an odd coincidence that the left front one went out and then the right front one went out. That appointment was on March 22, 2013. I have not heard from them since then. It all seems rather fishy now. If possible, I would take your car for servicing elsewhere. I still have a TPMS blinking light in my car. I was willing to pay for the other sensor to be fixed and they never called me back after ordering the part. I was never rude to them, but now I am pretty angry and unsatisfied.