My new Dodge Dart - etanacee
Stacie Barnard is an amazing person and helped me sooo much! She helped me get out of my unreliable car. She got me into a new 2016 Dodge Dart, that is what I was looking for and she made me very happy with my new car and helping me lower my interest rate. I am satisfied with all the hard work that Stacie put into helping me get into something much better than I was in. She is a genuinely sweet woman and loves to help as much as she. Thank you soo much Stacie for all of your hard work and time you put in for me. I appreciate it and wish you many more clients you can help. I have already recommended her to my friends and family and will continue to recommend her. Thank you- Etana.
all they did was change parts - no
Mainly because you have the best service guy in the jeep/chrysler dealerships. They would be a pleasure to deal with if they all had Trevis.
awesome buying experience - Dean123456
Destin was my salesman and he was awesome! The dealership was gorgeous facility an d g he staff is very friendly. I would highly recommend this dealership!
Repeat Buyers - Charles Elliott
Had a great experience as we do when buying Jeeps Or Ram trucks at this dealership. It is the only place we go to buy rigs.
Oil Change and Fuel filter - bobalouie725
Came in for a lifetime oil change and requested installation of a fuel filter. I had purchased the filter elsewhere. Was quoted $25 for the installation. All services were completed when promised and the amount due was only $20. Good job this time Lithia !
This dealerships sales staff are polite and quick to... - sltram2500
This dealerships sales staff are polite and quick to respond to all inquiries buy anyone whether buying or not.
I was looking to change from a fwd to an awd within a month of closing a deal on a 2009 Saturn vue and the original dealership
would not reply to my inquiry about a car that had just arrived on their lot, so went to the Hanigan dealership websites and found a nice 2011
Dodge Journey AWD that I thought wasn't a AWD but point of fact was it is and was what I wanted and it still had tons, of PT warranty on it
and the price was what they said it was on the dealership website. After checking with the finance company the deal was closed after only
a couple days and with a very good interest rate at that. I now have a factory type warranty for 7 years and 100000 that cover all parts and wear and tare to go with it. A no deductible factory powertrain for 2 1/2 years and a bumper to bumper for the a 7/100000 as the Journey is a Chrysler certified.
I recommend this dealership to everyone around the local area as well as the United states and Canada.
New Car - Madea
Kudos to Findlay for making buying a new car fun and exciting! From everyone I dealt with ( Dan - Service, Eddie- Service, Bruce - Owner,Jeff -Sales,Cindy- Parts,Heidi - Title Clerk,and Paul) made the whole experience fun. If you ever wanted to feel like you were at home when buying a car then Findlay is where you need to go, best place hands down, they listen to you the customer. I will go to Findlay's for all my vehicle needs.
I also like the personal touch from the owner who replies to your comments and doesn't pass them off to someone else.
Thank you again Findlay!!!
Great Buying Experience - Jbcomp
Owen Smith made buying our Ram truck a truly great experience. No pressure and no hassle. Thank you Mr. Owen for everything. All I can say is Wow!
Do not do buisiness here ! - Disrespected Customer
I spoke on the phone to a salesman named JERRY about a chevy I was interested in. I explained to him that I Lived an hour and a half away and had a very specific price in mind for the truck and didn't want to waste his or my own time if it was not possible. He said "it was a deal" and said to come on up. Then 3/4 of the way there I got a phone call from Tanya and she told me that Jerry had gone home and the deal was not possible. I expressed my frustration because I was very clear with Jerry about the price . She got very rude and told me "whoa whoa whoa , don't blame this on me". I proceeded to the dealership because I was almost there anyways. I was explaining the situation to another salesman when Tanya came out being rude and confrontational. I told her "I just want to look at the truck" and she told me "Yeah well I have the keys and don't have to let you". I then proceeded to the sales managers office. I think his name was Rick or Nick. Before I could explain to him the poor attitude of Tanya he told me " If you aren't willing to pay the asking price then we have nothing to talk about" . I have never been treated so poorly by a business in my life!
No hassles and very efficient - Todd Beecher
From the sales force to the sales manager to the finance department, this buying experience was very efficient and quite pleasurable. I would highly recommend Lithia of Roseburg.
Amazing... - Sarah Moe
My husband and I worked with Darin Stutzman and had an amazing experience. Thank you to Darin and being able to get us into the vehicle that we had our hearts set on. He was easy to work with and made the experience so simple.
Wife got her jeep - Adrian Sanchez
Buying a car from the dealership don't seem to scrary at all, the guy who help us he was very friendly not just to me and my wife but to my kid too he made us feel like a friend we even share a pizza with my kid, the sell manager worked with are paymets and down payments thank you Sung Park for all your help
Thank you help halo is get a better car for my family
They make car buying FUN! - soccerqt622
I had the best car buying experience here! I was treated badly in Eugene/Springfield and went to Cottage Grove where I not only had fun with the staff but got a great deal on a new car, felt comfortable and was treated very well! I will be back for my next vehicle.
Jeremy and Kelly are awesome!
Great Sales, Good Vehicles, but Get Your Own Mechanic - ratedodge
Spent 20k on an used Ram. Five months later the windshield wiper linkage broke and left me stuck on I-5 in rain with no wipers. Not Withnell"s fault, but when I called service to get a new linkage, the part was $235 and minimum of 1 hour labor at about $125. I shopped around online and found same part new online for $110. That was still too much, so I called a salvage yard and got the whole linkage with wiper motor for $45, and installation was literally 3 bolts. It took me 8 minutes to swap it out. I had another issue when I bought it that was a 5 minute fix but diagnostic plus labor was over $200. If you can afford to buy brand new with warranty, do it, otherwise get your own mechanic on retainer and buy your own parts. I recognize a professional service department will install new parts, as they should, but it should not be so cost prohibitive that owners of 20,000 rigs are going to junk yards and doing their own work.
Every Old Trick in the Book - Casper250
Ray Morgan and Lithia are the kind that give car dealers their bad name - well deserved in this case. The dumbest - and most obvious - trick they tried to pull were trying to sneak a $2700+ extended warranty on to the contract he repeatedly - and prematurely - tried to get me to sign. When I caught it (because I already knew what my payments should be) Ray told me that's how they got me approved. So, let me get this right - Chrysler finance approved my loan with 30% down only because the "stealer dealer" devalued their collateral by $2770 ? At the end of the day, I drove away in a nice, used vehicle and paid what I had agreed to pay before I walked in. Aside from the issue of feeling like you need shower when you leave the stealership, Morgan was rude, cocky, condescending and arrogant. Surely he didnt make as much on the deal as he would have if I had fallen for his/their tricks, but the SOB didnt even thank me or attempt to shake my hand when I left. Ray Morgan ? Lithia ? Matt Hillier ? Erin ? You're burned !
Worst service experience ever. - pak999
Scheduled appointment full week in advance outlining needed recalls and problems. Dropped vehicle off at schedules time. They indicated it may not be completed by the end of the day, and it wasn't.
Called the next day at noon for an update, no one in the service department would answer or return my calls. Must have called 10 times. Finally get a call back near the end of the day, they had not ever started it yet. Told them I was coming in to pick it up and have it ready. Waited over 30 minutes for them to process the paper work, which stated they did nothing, and get my vehicle. NO STARS!
Service - Dodge man
The worst I've had did work on my car payed a lot and still having issues I would not recommend this place and the service manager talked down to my wife like she was stupid
Don't use them - very dissatisfied 31
We've been to Smolich three times. They didn't notice severe tire wear on their regular maintenance of our new car leading to severe wear because they failed to correct with an alignment. On an earlier vehicle they couldn't fix the air conditioner and after four failed tries they claimed they lost the paperwork preventing our ability to demand another try under the warranty. Now we've had a car run out of oil less than ten thousand miles after they did the oil change. But no blue smoke or other indicator of any excessive use of oil. We wonder if they put in to little oil or none or simply didn't do the change we requested.
I took my 2007 Jeep Grand Cherokee in because my TPMS... - AlexKloewer
I took my 2007 Jeep Grand Cherokee in because my TPMS light was on and blinking, according to my owner's manual I needed to take it in to get scanned. Knowing, only certain places have the appropriate scanner, I took it to MTM because I used to know the former service manager and always had positive results from taking my vehicle in. As soon as I take it in, after making the appointment by phone and explaining my problem and having the person agree that I need to have it scanned, the man at the who takes my keys says the TPMS light means the tire pressure needs to be checked. Obviously, I have already been to Les Schwab numerous times and my tire pressure is fine, also I had looked into before making an appointment. After insisting my tire pressure is fine and that it needs to be scanned, he takes my keys. Anyway $200 and one sensor replaced later, I pick my car up. As soon as I drive it off the lot, the light comes back on. I take it back after work to get scanned because no one answers the phone after I'm halfway back to work. They scan it and said codes needed to be reset but that it is now fine. I drive off the lot again and the light comes on again. I call to make another appointment. I take it in for another scan and they call me back and tell me that now my right front TPMS sensor has gone out and it will be another $200 to replace. I prefer to have no blinking lights in my dash, so I agree to have them order the part. Yes, I did ask whether my left front sensor had even needed to be replaced and they said that yes it was an odd coincidence that the left front one went out and then the right front one went out. That appointment was on March 22, 2013. I have not heard from them since then. It all seems rather fishy now. If possible, I would take your car for servicing elsewhere. I still have a TPMS blinking light in my car. I was willing to pay for the other sensor to be fixed and they never called me back after ordering the part. I was never rude to them, but now I am pretty angry and unsatisfied.