Customer Service Excellence in the Shop - Gary4509
These guys have been servicing my Jeeps for years and they are the best. They make sure the work that needs done is done, and done right. I've been to many dealerships over the years with varying degrees of satisfaction, but Aaron and his guys always go the extra mile and have earned my loyalty. I've moved out of Newberg but will gladly travel the distance to get their great level of care.
It was wonderful!! - sweetjules97504
It was a great experience! We had great customer service. Very happy that we got to work with Josh. He wasn't pushy and made our buying process great!
Amazing special financing department - angry mama
Dennis and team were great to work with! I was in the middle of a bankruptcy and needed a new van. I had been turned down by some other lots and one lot approved me but chose the vehicle I could get and it wasn't close to what I needed. I called about a van at this lot and spoke to their special finance department and they had me approved for the van I wanted. They even rushed it through and stayed late so I could go get it on Christmas eve!!! They were so nice and easy to work with, it was a great experience. I will definitely be going there for my next vehicle and recommending them to everyone. Thanks Dennis and team for a great car buying experience!!
Great experience with Lithia Dodge - Lindsd
Started with internet search and requested information about a specific truck, Michelle contacted me and setup an appointment to test drive the vehicle. When I got there she had it running and ready to go! Great experience with the entire staff!
No hassle - Sylvia Calderwood
I told my salesman that I didn't want to do the "final price dance". I went on line, and decided what was a fair price for my car. I didn't want to have my salesman offer a lowball price, then ask the manager, then raise the price, etc. It was so refreshing to be offered the car at the expected price and have that amount accepted immediately.
Great Buying Experience - Jbcomp
Owen Smith made buying our Ram truck a truly great experience. No pressure and no hassle. Thank you Mr. Owen for everything. All I can say is Wow!
Simply honest - James Beasley
Gavin and Ethan went above and beyond to give my wife and me a stress free car buying experience. We were able to compare different models of the Chrysler Pacifica side by side in order to figure out which one best fit our needs. The staff at Findlay were friendly and knowledgeable. anyone looking for a Chrysler, Jeep, Dodge or Ram should stop by Findlay before making their final decision.
Happy Customer - blanton1965
Good experience purchasing a vehicle late night. I walked in at 7pm on New Years eve and they were scheduled to close at 7pm, but they were happy to assist us with our questions and took us on several test drives before landing on a Jeep Cherokee Trailhawk. We had a smooth transaction and were in and out in an hour. We are glad we stopped at Smolich Motors for our vehicle purchase. Highly recommend the place.
Highest Integrity - redhale3
I bought a used car from this dealer and learned afterward that it had an electrical problem. It only appeared when the temperature was hot so they didn't know about it and it didn't appear during my test drive. They went more than the extra mile to get it fixed and make sure my car works. I would recommend them to anyone.
Great - RamTough
Purchased a new truck in about 2 hours! Including test drive. We didn't have time to mess around so they made sure they took care of us quickly!
Great service without the usual pressure and games! - Bert S.
Jeff allowed me to browse the inventory without the "pushy sales guy" routine that most people expect at car dealerships. I ended up rejecting the truck I was initially interested in and upgraded to much nicer model. Mostly I appreciated the space to think through y decision process without being over-sold to. I ended up buying the F150 King Ranch and have never been happier. I would definitely consider St. Helens Auto Center in years ahead when it is time to replace my wife's car. Also, we had discussed a possible range of value on my old trade in truck (which was pretty shot!). Without any further discussion, they gave me the high end of the range when drawing up the paper work without any haggling. Truly a different car buying experience for me.
Scott Granstrom is the best - Sheree33
I have now purchased 2 vehicles from Scott and have sent 3 people his way that also bought vehicles from him. He is funny, dedicated and won't string you along. He tells it as it is. He will go above and beyond to get you into the vehicle you want. I will always continue to go to Scott for my vehicles and will recommend everyone to him. He's the best!!!
They make car buying FUN! - soccerqt622
I had the best car buying experience here! I was treated badly in Eugene/Springfield and went to Cottage Grove where I not only had fun with the staff but got a great deal on a new car, felt comfortable and was treated very well! I will be back for my next vehicle.
Jeremy and Kelly are awesome!
Wonderful experience every time .The best dealership to bu - Untriedbudd
The best dealership to buy a new or used vehicle. It's always a pleasure to do business with Gresham Dodge. The people are friendly and fast and really do look for the best deal for you to make you happy. Their service department is great also I will be a customer for life thanks Dustin and Tonya, and all the finance people thank you so much for a great experience
Sales managers just want maximum profit - Pickett
I have bought numerous vehicles from Withnell. Salesman have always been great. Problem is with the sales managers that don't care about customer loyalty at all. They only care about getting maximum profit off each vehicle. Do yourself a favor and go somewhere else. Go somewhere that is actually happy you are there and want to buy a vehicle.
GREAT CUSTOMER SERVICE - DodgeGuy
This dealership went above & beyond my expectations! I came in for an routine oil change & shock replacement and left with a smile. While getting the service for my Dodge Truck the Tech Mr. Brian Potter noticed some leaks that needed immediate attention. From his further inspection these were in my opinion & his critical that would have caused a major problem for me on my return trip home. He got on his computer found the parts to install (some parts in inventory some not). That is not all, the Owner found out my situation and at his expense brought the parts in by sending his staff to get them from a surrounding town(s). It was repaired the same day! My hat is off to this Dealership!! In my opinion they are the 'Gold Standard' of Dealerships and others could learn how it is done from them!!!
I highly recommend this Dealership!
Felt great until we realized they had lied to us. - Jcoult
On December 6th, 2016 we came in to buy a 2016 Hyundai Tucson. We liked the car so we started the finance process. We had quite a bit of negative equity in our old car so we weren't sure we would be able to finance it all into a new loan. Our sales guy told us that he could get us into a 2017 jeep Cherokee since they had a 2500 rebate. I asked him to see one and told him I wanted a back up camera and 4wd since those were very important. He pulls one up and I go for the test drive. On the test drive I am asking questions about the 4WD on the vehical and he is telling me that this Cherokee has it and we even talked about how I could take it to the mountain or in the sand and would be just fine. We even talked about the difference between the AWD on the Tucson and the 4WD on this exact jeep. We ended up buying the jeep under the impression it had 4WD like we were repedibly told.
Last week I discovered the jeep we were sold did not in fact have 4WD. I called the dealership and was told the manager would give me a call. No one ever got in contact with me. This purchase was a big deal for our family and to be lied to is really disappointing. We trusted them since this is the 4th brand new car my family has bought from this dealership just this year. Having 4WD was a really big deal for our family since we plan on moving to central Oregon later this year. We want what we were told we were purchasing.
Misinformed and Terrible Customer Service - ALix
I was visiting my parents in Oregon and was looking to purchase a vehicle from Lithia whom they recommended(at the time). I live in California so I knew the transfer would have been a little more difficult so I made sure to ask questions. I was told everything would be taken care of by my sales associate and just give them the address in CA where I would want my tags to go. Well it wasn't as easy and perfect as they made it out to be. First, their DMV clerk who seems just a few crayons shy of a full box had my paperwork sitting on her desk for 2 weeks doing nothing until I called and complained. I spoke with the manager at Lithia saying I am driving around in an unregistered vehicle for 3 weeks after purchase and you are just leaving my paperwork on a desk collecting dust. They had my paperwork sent over night to my local DMV. I got my car smog and inspected and made my registration app. At my local DMV I was told I owed more sales tax as the check was short almost $400. Seriously? Lithia cannot even calculate correct sales tax? After all said and done I get my tags and think its all over.. well wrong again. Its almost 5 months later and I received tag renewals on the car I traded in! So I call that special DMV clerk just to be told they do not send ANYTHING to CA and I would have to figure it out. Wow wow wow.. I cannot believe the lack of intelligence, courtesy, and customer service this dealership has. Not only have they lost and ruined my business with them they lost my families as well who live in the area and buy vehicles frequently.
This dealerships sales staff are polite and quick to... - sltram2500
This dealerships sales staff are polite and quick to respond to all inquiries buy anyone whether buying or not.
I was looking to change from a fwd to an awd within a month of closing a deal on a 2009 Saturn vue and the original dealership
would not reply to my inquiry about a car that had just arrived on their lot, so went to the Hanigan dealership websites and found a nice 2011
Dodge Journey AWD that I thought wasn't a AWD but point of fact was it is and was what I wanted and it still had tons, of PT warranty on it
and the price was what they said it was on the dealership website. After checking with the finance company the deal was closed after only
a couple days and with a very good interest rate at that. I now have a factory type warranty for 7 years and 100000 that cover all parts and wear and tare to go with it. A no deductible factory powertrain for 2 1/2 years and a bumper to bumper for the a 7/100000 as the Journey is a Chrysler certified.
I recommend this dealership to everyone around the local area as well as the United states and Canada.
I took my 2007 Jeep Grand Cherokee in because my TPMS... - AlexKloewer
I took my 2007 Jeep Grand Cherokee in because my TPMS light was on and blinking, according to my owner's manual I needed to take it in to get scanned. Knowing, only certain places have the appropriate scanner, I took it to MTM because I used to know the former service manager and always had positive results from taking my vehicle in. As soon as I take it in, after making the appointment by phone and explaining my problem and having the person agree that I need to have it scanned, the man at the who takes my keys says the TPMS light means the tire pressure needs to be checked. Obviously, I have already been to Les Schwab numerous times and my tire pressure is fine, also I had looked into before making an appointment. After insisting my tire pressure is fine and that it needs to be scanned, he takes my keys. Anyway $200 and one sensor replaced later, I pick my car up. As soon as I drive it off the lot, the light comes back on. I take it back after work to get scanned because no one answers the phone after I'm halfway back to work. They scan it and said codes needed to be reset but that it is now fine. I drive off the lot again and the light comes on again. I call to make another appointment. I take it in for another scan and they call me back and tell me that now my right front TPMS sensor has gone out and it will be another $200 to replace. I prefer to have no blinking lights in my dash, so I agree to have them order the part. Yes, I did ask whether my left front sensor had even needed to be replaced and they said that yes it was an odd coincidence that the left front one went out and then the right front one went out. That appointment was on March 22, 2013. I have not heard from them since then. It all seems rather fishy now. If possible, I would take your car for servicing elsewhere. I still have a TPMS blinking light in my car. I was willing to pay for the other sensor to be fixed and they never called me back after ordering the part. I was never rude to them, but now I am pretty angry and unsatisfied.