Best experience I ever had - SteelFrost
He wasn't pushy or trying to sell the car. he stayed 2 hours past close time to make a deal with me and let me take my time in a huge decision. He was laid back and wanted to sell a car to me that I wanted. I will buy all my cars from him when I can.
Awesome - Wtravis
Greg jankey is a very pleasant, knowledgeable, and professional person to work with. I would recommend him and all services personnel to friends and family for any service work.
Top Reviewed Specialists At This Dealership
Easy and enjoyable process of ordering and taking delivery - Dave
Jeremy was very helpful and personable on assisting us in both a test drive and selecting options to order. The truck arrived about two weeks ahead of schedule and was equipped as we specified. Jeremy clearly explained the operation of the all of the instrumentation and the Uconnect feature and paired our phone. In the business office, Janice was clear and concise on the paperwork we were signing and explained the factory warranties and the available extended warranties.
good coustmer service - dodgeman
great job called got an appointment, they were ready when I got there. Called and gave me updates and car was ready on time. excellent service
Simply honest - James Beasley
Gavin and Ethan went above and beyond to give my wife and me a stress free car buying experience. We were able to compare different models of the Chrysler Pacifica side by side in order to figure out which one best fit our needs. The staff at Findlay were friendly and knowledgeable. anyone looking for a Chrysler, Jeep, Dodge or Ram should stop by Findlay before making their final decision.
Sales person, Jason - van
Jason was absolutely so kind, patient and very fun to talk with. We felt he is very trustworthy and was not pushy in the least. Was a pleasure buying our van from Jason.
Great Buying Experience - Jbcomp
Owen Smith made buying our Ram truck a truly great experience. No pressure and no hassle. Thank you Mr. Owen for everything. All I can say is Wow!
Professional And they care, and M Tv - Cvn786
Their professionalism is above reproach and most importantly they are there when you need them!will you all be listen and may work with you and help you and when you ask them to do something they do it I consider them the best of the best and that's based on 10 years of service and having things done that needed to be done and things it in all that you have and regular maintenance never heard a bad word about them either post script there what we hope all automobile dealers are or should be these guys do it Chester Morgan Dill Leonhardt
Happy Customer - blanton1965
Good experience purchasing a vehicle late night. I walked in at 7pm on New Years eve and they were scheduled to close at 7pm, but they were happy to assist us with our questions and took us on several test drives before landing on a Jeep Cherokee Trailhawk. We had a smooth transaction and were in and out in an hour. We are glad we stopped at Smolich Motors for our vehicle purchase. Highly recommend the place.
Love it - jennifer huff
I told them what I wanted and they found exactly what I have been looking for...im in love with my car. The guys that worked with me were very nice and very good with my husband and I
Legacy Dodge is by far the Best Dealership - RAM2017Owner
Legacy Dodge made the Car buying experience fun and easy! The guys in the sales department are 10's they know what they are talking about and they make this the only dealership that I'll buy cars from in the future
Jeremy-5 star salesman Ram Big Horn - Charlene VanCleave
Jeremy-5 star salesman. Friendly, Courtesy, very knowledgeable on the Ram trucks & he put up with my joking. Quick on finalizing paperwork. The walk through was super & he was so helpful on setting up our phones. Definitely was the best vehicle purchase we've had. Even better than our new trailer we purchase Last week. Will recommend Jeremy to anyone we know wanting to buy a vehicle new or pre-owned. Great customer service. He is an asset to your company. Jeremy followed up 2x with us making sure we are happy & to call if we have questions need answered. It was a pleasure to have Jeremy as our salesman.
4/14/17... My husband & I have been looking for a month or so to buy an additional truck for hauling our 22ft boat and or our new 27ft RV. While looking & keeping our options open on the make & model but wanting a 1/2 ton. We were in no hurry to make a fast purchase. We did lots of comparison & the current reviews. I dislike the pressure of salesman & the pushy attitude that we've had in our past purchases & even to the point they've lied to us. Just left Eugene stopping at a few truck lots & had that horrible feeling AGAIN!!!... We decided to drove through the Cottage Grove CDJR dealership & I spotted the Ram Big Horns. We were greeted nicely by one of their salesman-- JEREMY.. (still having my guard up) we were asked kindly what we were looking for, so we told him & he pointed us in the right direction to exactly what i wanted to see. We really didn't need something brand new just dependable & low miles. We started looking at new 2016. Figuring no way these trucks were close to what we wanted to pay. Jeremy was great with explaining the difference between the 3 Ram trucks. He was patient to repeat things when I asked again. When sitting in the front, back & starting it, was all it took. It just felt right. I told him i wanted the spraying bedliner, which it did not have. Jeremy said he wasn't going to let that stop us from being a happy customer I told Jeremy, we needed to think about it & would call him on Saturday.
Waking up & back to doing more homework on price comparison. We did find something from another truck lot that was willing to accommodate our business & price agreed on for a 2017 & pay for airfare to get there. We are retired so time is open.. So I called Jeremy & let him know what we found else where. After discussion Jeremy came through for us & also a spray in bedliner appt to be set-up. Jeremy went a step beyond any salesman we have dealt with. He gave us a pick-up time the Ram Big Horn would be ready so we could drive up & start the paper work. He even called us early said it was ready. Cleaned gas tank full & waiting out front. He was efficient and organized in completing all paperwork for us. Final paper work was a very pleasing experience as well. We couldn't be happier with Jeremy as our salesman through the whole process of buying our new truck. We will recommend anyone looking to purchase a new or pre-owned vehicle to call Jeremy first. Great customer service from start to finish. Thanks Jeremy for making it a memorable buying experience on our new truck. You will be the 1st to be considere, if we ever need another vehicle in the future. Charlene & Tim Van CleAve 541-580-1317
New owners don't care - Avoid Lithia
Ever since Lithia took over, the emphasis is on making money - not doing jobs right the first time or treating customers with the professional service and courtesy they became accustomed to. (My service advisor is excellent! Deb is the best ever, anywhere!) But, scheduling, service, clean up, picking up were all fiascos.
Fixed an engine light issue - Pinkonpurpose
The Lithia service department is excellent. They are very professional and get the job done quickly. They keeping looking until the problem is found and fixed
Best new car buying experience. - Mark M
This was the best deal on a new car purchase I've ever had; including price, financing options, overall value, length of transaction, etc, etc.
Worst service department experience of my life - No Pity For The Majority
Absolutely the shadiest service department I have ever visited. Absolute nightmare dealing with this place; 6 months of trying to fix my Jeep. So-called Service adviser Keith Weisberger is a fraud and attempts to rip off customers with parts they don't need. Service manager Steve Becker is a snake oil salesman at best. Been here several times with transmission issues they have been paid to fix, but have not been able to repair. They've been paid over $3000 and now refuse to repair the Jeep and refuse refund. This service department put me through the third degree and drug me through the gravel. Absolute worst service department I have ever been to; cannot emphasize that enough. Will be reporting to Better Business Bureau and filing complaint with Attorney General. PLEASE TAKE YOUR HARD EARNED MONEY ANYWHERE ELSE!!! Don't wait until it is too late, and read the other reviews. I wish I had. I love American cars and mostly buy American, with occasional European, but no wonder American car companies are going down the drain; because of xxxxxxxx like these people.
It also seems like a lot of their '5 star' reviews are fake... CONSUMER BEWARE!
Best Buying Experience! - clfoster
Bobby Dye was the sale person that helped me with the purchase of my 2007 Dodge Durango. He made my experience the absolute best! He was very helpful and when above and beyond from the moment that he took my call. He made sure that everything was in order before I showed up to have them look at my trade in! He made it so simple and easy! Jim Doran Auto Center actually went to work and got me a better interest rate, payment and lender than I walked in with!! I am so very pleased, this was the best buying experience I have had in a very long time! They have earn my future business and I have been telling everyone what a wonderful experience I had!
Thank you Bobby for making my car buying experience so amazing!
sales - Sylvia93
Brent Baker did another great job again! Second vehicle I have purchased in a year! Thank you for your outstanding service and finding me a vehicle that meets and or exceeds my needs!!!!
GREAT CUSTOMER SERVICE - DodgeGuy
This dealership went above & beyond my expectations! I came in for an routine oil change & shock replacement and left with a smile. While getting the service for my Dodge Truck the Tech Mr. Brian Potter noticed some leaks that needed immediate attention. From his further inspection these were in my opinion & his critical that would have caused a major problem for me on my return trip home. He got on his computer found the parts to install (some parts in inventory some not). That is not all, the Owner found out my situation and at his expense brought the parts in by sending his staff to get them from a surrounding town(s). It was repaired the same day! My hat is off to this Dealership!! In my opinion they are the 'Gold Standard' of Dealerships and others could learn how it is done from them!!!
I highly recommend this Dealership!
They lie and scheme! - Adeweese
I've purchased 2 vehicles with Nick within the past 3 years and naturally think of NW Jeep as my go to dealership. That all changed today. We went out looking for a new vehicle to add to our family and we're immediately upfront about our credit, requirements, and lack for BS. Nick was not there so we worked with John, a salesman. We asked for our credit screening to take place first so we were not looking and test driving cars outside of our given peramiters as this is what we have previously done with Nick. We were told this was completely out of the question and outside of "The Norm". So we test a drove a car. Fell in love. And guess what? It was outside our guidelines. Back to square one we now know our loan amount and can narrow down vehicles. We test drive another one and are sold- this is the one! John checked with the number guy Josh and presented us an offer from the bank that luckily was within our budget for the new payment!! We initialed the paper agreeing to the payment and high fives John out of excitement! He then left to have the car detailed and fill the tank with gas. We waited in the lobby for about 40 minutes. Finally! It's our turn to go upstairs and sign the documents! Kristina introduces herself and then starts rambling off bank offers. She then proceeds to tell us that the offer has since changed! WHAT?! How does my offer change? It's been 40 minutes! Myself and the salesman agreed and initialed to the terms presented! They had no answers other than a miscommunication. The entire team here today was a complete disappointment! I felt completely lead on and betrayed by people who I entrusted to help me during a major purchase. Hours wasted being shown cars that I could never own. Finally finding a new car, being so excited to tell friends and family, and then being completely taken off guard when terms and pricing have suddenly changed? This is literally every car buyers worst experience! Never again will I visit or refer anyone to this scheming dealership!
Poor service - Bad
My wife and I went I to the dealership looking for a jeep. The salesman ray morgan had no clue about the vehicle and his attitude was the worst that I have ever experienced buying a vehicle we had left the lot a day drove to Washington to purchase the vehicle we wanted and even paid a bit more. Was not willing to give them our service
This dealerships sales staff are polite and quick to... - sltram2500
This dealerships sales staff are polite and quick to respond to all inquiries buy anyone whether buying or not.
I was looking to change from a fwd to an awd within a month of closing a deal on a 2009 Saturn vue and the original dealership
would not reply to my inquiry about a car that had just arrived on their lot, so went to the Hanigan dealership websites and found a nice 2011
Dodge Journey AWD that I thought wasn't a AWD but point of fact was it is and was what I wanted and it still had tons, of PT warranty on it
and the price was what they said it was on the dealership website. After checking with the finance company the deal was closed after only
a couple days and with a very good interest rate at that. I now have a factory type warranty for 7 years and 100000 that cover all parts and wear and tare to go with it. A no deductible factory powertrain for 2 1/2 years and a bumper to bumper for the a 7/100000 as the Journey is a Chrysler certified.
I recommend this dealership to everyone around the local area as well as the United states and Canada.
I took my 2007 Jeep Grand Cherokee in because my TPMS... - AlexKloewer
I took my 2007 Jeep Grand Cherokee in because my TPMS light was on and blinking, according to my owner's manual I needed to take it in to get scanned. Knowing, only certain places have the appropriate scanner, I took it to MTM because I used to know the former service manager and always had positive results from taking my vehicle in. As soon as I take it in, after making the appointment by phone and explaining my problem and having the person agree that I need to have it scanned, the man at the who takes my keys says the TPMS light means the tire pressure needs to be checked. Obviously, I have already been to Les Schwab numerous times and my tire pressure is fine, also I had looked into before making an appointment. After insisting my tire pressure is fine and that it needs to be scanned, he takes my keys. Anyway $200 and one sensor replaced later, I pick my car up. As soon as I drive it off the lot, the light comes back on. I take it back after work to get scanned because no one answers the phone after I'm halfway back to work. They scan it and said codes needed to be reset but that it is now fine. I drive off the lot again and the light comes on again. I call to make another appointment. I take it in for another scan and they call me back and tell me that now my right front TPMS sensor has gone out and it will be another $200 to replace. I prefer to have no blinking lights in my dash, so I agree to have them order the part. Yes, I did ask whether my left front sensor had even needed to be replaced and they said that yes it was an odd coincidence that the left front one went out and then the right front one went out. That appointment was on March 22, 2013. I have not heard from them since then. It all seems rather fishy now. If possible, I would take your car for servicing elsewhere. I still have a TPMS blinking light in my car. I was willing to pay for the other sensor to be fixed and they never called me back after ordering the part. I was never rude to them, but now I am pretty angry and unsatisfied.