On 3/6/2014 3:50:09 PM ticklegrass wrote:
My experience with this dealership started with an email that worked into a phone call from Art Marambe to get more details about what I was interested in. Because I could not get to the dealership right away we started all the paperwork over the phone. When the amount offered for my trade in was SIGNIFICANTLY less than Kelley Blue Book wholesale value I questioned his numbers and voiced my concern that I wasn't getting what the car was worth. He then accused me of trying to steal from the dealership by asking for a lower than retail price on the Jeep that I was interested, which was completely false. We had not even reached that part of the discussion.
Now, a couple weeks later I get an email from Art advertising a local bar - nothing related to the dealership. Just an email with a link to the bar's website. He has now used my email for person reasons.
His professionalism, customer service and work ethics are completely lacking. I will never recommend anyone working with that dealership just for the fact that they hired Art Marambe. I have since made a vehicle purchase at another dealership where they were actually friendly, didn't accuse me of stealing from them and I ended up spending more money than I had anticipated. A much better experience and a better more expensive car to boot and I couldn't be happier. Your loss Art. What would your commission have been???
On 3/5/2014 10:52:18 PM ATruBee wrote:
We bought our car a little over a year ago at Northwest Jeep Chrysler Dodge. We have had our car in the shop a few times since then for oil changes, recall upgrades and one time, this week, for an honest to goodness "something isn't right with the car."
I have yet to have a bad experience with anyone there. Everyone is helpful, courteous and knowledgable.
But today I have to offer special recognition and thanks to your crew, especially Aaron Newton. Aaron was very kind, considering it was probably obvious I had had a bad day. He was more than kind. It is my understanding that he is relatively new there.
For a new guy, he sure knows his stuff. He explained the situation with my car with no hitches. I had no questions after he went through the work order. And I was in and out in no time, back in my own sweet car.
And to the rest of the crew, though I don't know your names, YOU GUYS RULE! Thanks for ending a very cruddy day on a super high note for me!
I love you guys!