Auto Loans - doranm
They worked really hard to sell us two cars even with less than perfect credit. They had us approved for a 3rd car, but we said no for now.
Service appointment - Ross
We have worked with Trevis Burns for all of our service needs. He is professional and provides quality, friendly, Knowledgeable, help to us every time.
Fantastic experience after moving here from overseas - Phillbee
My wife and I had a fantastic experience here. Jeremy DeHaven was exceptionally friendly and helpful with purchasing our new Jeep Cherokee: he helped us find a model that was exactly what we really wanted, and was even able to organise everything so that we could drive away the same day.
This is exactly the kind of service that helps ease the stress of moving to a new country!
Car buying - Tara 77
Stephanie was great to work with! She was friendly and took the time to let us try out several cars. She also followed up after the sale to make sure everything was working out with the car we purchased.
New Jeep Wrangler Limited - David15010
The Lithia Eugene team were very professional and helpful in finding the perfect vehicle for me. It had all the features that we were looking for in our Wrangler.
Simply honest - James Beasley
Gavin and Ethan went above and beyond to give my wife and me a stress free car buying experience. We were able to compare different models of the Chrysler Pacifica side by side in order to figure out which one best fit our needs. The staff at Findlay were friendly and knowledgeable. anyone looking for a Chrysler, Jeep, Dodge or Ram should stop by Findlay before making their final decision.
This dealerships sales staff are polite and quick to... - sltram2500
This dealerships sales staff are polite and quick to respond to all inquiries buy anyone whether buying or not.
I was looking to change from a fwd to an awd within a month of closing a deal on a 2009 Saturn vue and the original dealership
would not reply to my inquiry about a car that had just arrived on their lot, so went to the Hanigan dealership websites and found a nice 2011
Dodge Journey AWD that I thought wasn't a AWD but point of fact was it is and was what I wanted and it still had tons, of PT warranty on it
and the price was what they said it was on the dealership website. After checking with the finance company the deal was closed after only
a couple days and with a very good interest rate at that. I now have a factory type warranty for 7 years and 100000 that cover all parts and wear and tare to go with it. A no deductible factory powertrain for 2 1/2 years and a bumper to bumper for the a 7/100000 as the Journey is a Chrysler certified.
I recommend this dealership to everyone around the local area as well as the United states and Canada.
Great Buying Experience - Jbcomp
Owen Smith made buying our Ram truck a truly great experience. No pressure and no hassle. Thank you Mr. Owen for everything. All I can say is Wow!
Highest Integrity - redhale3
I bought a used car from this dealer and learned afterward that it had an electrical problem. It only appeared when the temperature was hot so they didn't know about it and it didn't appear during my test drive. They went more than the extra mile to get it fixed and make sure my car works. I would recommend them to anyone.
New Purchase - TOMMY'S TOY
All involved with my purchase were sooo... helpful and courteous. Buy from LITHIA Dodge and Chrysler & Jeep. You will not be sorry. GO DODGE. Thank youall so much.
Unethical incompenent repair service - Gecko
Took my truck into this dealership 3x starting end of June 2016 for what was thought to be a TCM (Transmission Control Module) problem my personal mechanic was unable to resolve after two months of trying. This dealership found a code P0931 which has to do with the gears (transmission). I told them what I had read on dodge forums and gave them history of the cluster panel lighting serv 4x4 and intermittent engine shut down and immediate restart problems I was having while driving. I had recently had the alternator and battery replaced by my mechanic. I spent over $1300 and made 3 trips and the the TCM issue I mentioned I had read about was never addressed. Instead they replaced the battery, alternator and cables. Never touched or researched the P code (Powertrain aka: transmission). The truck completely failed about a month later I towed it to another dealership who had the same codes and immediately tested the transmission. $1000 more later they found the TCM sensor was bad, replaced and fixed my problem. I contact upper management at the first dealership and they refuse to explain why they never addressed the transmission codes and why it took 5 labor hours to install a battery, alternator and battery cables. They claim they earned their money. I am not a mechanic but I can understand that a P code means powertrain.. not alternator or battery. They also never returned or credited me for a core charges on the alternator or battery they replaced and I didn't need to begin with. This dealership DOES NOT listen to their customers when they tell them they want certain things checked out they spend your money on things that don't need fixed. My mechanic check my battery and swapped out the alternator two weeks before hand.. nothing wrong but was done for preventive just in case and at no charge. He's willing to confirm this. This Dodge dealership service dept. totally ripped me off. I'm 56 and female maybe that had something to do with it.
Awesome! - shannon
Everyone was so nice and helpful. They helped me get into the truck of my dreams. Thank you Jeff, Scott, Walter, and Brian. Very happy, would highly recommend.
They make car buying FUN! - soccerqt622
I had the best car buying experience here! I was treated badly in Eugene/Springfield and went to Cottage Grove where I not only had fun with the staff but got a great deal on a new car, felt comfortable and was treated very well! I will be back for my next vehicle.
Jeremy and Kelly are awesome!
Great Sales, Good Vehicles, but Get Your Own Mechanic - ratedodge
Spent 20k on an used Ram. Five months later the windshield wiper linkage broke and left me stuck on I-5 in rain with no wipers. Not Withnell"s fault, but when I called service to get a new linkage, the part was $235 and minimum of 1 hour labor at about $125. I shopped around online and found same part new online for $110. That was still too much, so I called a salvage yard and got the whole linkage with wiper motor for $45, and installation was literally 3 bolts. It took me 8 minutes to swap it out. I had another issue when I bought it that was a 5 minute fix but diagnostic plus labor was over $200. If you can afford to buy brand new with warranty, do it, otherwise get your own mechanic on retainer and buy your own parts. I recognize a professional service department will install new parts, as they should, but it should not be so cost prohibitive that owners of 20,000 rigs are going to junk yards and doing their own work.
Why help you when they can send you away!!! - Brandi
Where do I begin... I bought my used Chevrolet Traverse from here November 2014, decided to put the best warranty on it because we knew things would start breaking down soon. Paid all this extra money. First thing, had the car about 7 months and the engine craps out. I call NW Jeep and what do they tell me... They can't fix my car. After a headache they release my car to McLoughlin Chevrolet for my car to be fix, but let me tell you, getting the warranty to pay was difficult, if it wasn't this it was that and blah, blah, blah. First mistake, keep your money and save it for when it is worth it. Second, getting NW Jeep to release my car was a crazy headache.
Now here I am, less than a year later and my AC goes out. I call NW Jeep give them the problem that I have a leak in my AC line, speak with financial who looks up my policy, tells me everything is covered under my great extended warranty policy. He then transfers me to the service department. I make an appointment to drop my car off. I go to bring my car in, first I walk through the service door and there are eight service people standing around. Does anyone jump to help... You would think I had the plague. Finally, someone offers to help. He points me to a gentleman named Mike. I proceed to tell Mike the problem and once he realizes that I have a Chevrolet, he can't get rid of me fast enough. He then proceeds to tell me that he can't fix my car and I would have to make an appointment at a Chevrolet dealership to get my car fix. At this point I am royally pissed because I just drove all the way from Oregon City to Beaverton to have my car fixed. Plus, I was sitting in horrible traffic just to get my car to them. Also, there is a Chevrolet dealership 5 minutes from my house. Mike proceeds to give me the phone number to McLoughlin Chevrolet, which I already had because of my first experience with my car. He says call them and they will release the car. All I am thinking is crap, here I go again...
I get my car into McLoughlin Chevrolet, which by the way has been awesome. They proceed to diagnose my car, call me, and tell me that my car is not covered by the warranty. Are you kidding me??? The whole reason I brought my car in was because NW Jeep said it would be covered. Plus, I have power steering lines that have been involved in the problem that need to be fixed too. So, not only do I feel bent over by my warranty that I purchased through NW Jeep, but I have purchased a lemon from NW Jeep that has been in the shop more than I have driven it. I went three months last year trying to fix the engine issue with my car before I was able to get it back. Now this. Then I call NW Jeep to try and figure it out and the guy tells me that we bought the best policy and the financial guy I spoke to was incorrect and also they could have looked at my car when I was there and doesn't know why I got sent away. What in the world people? Now I am stuck with a lemon, the financial person won't call me back, I have a car that I have driven for less than two years that is a piece of crap, and NW Jeep can't even apologize for their mistake. Will I buy a car from them again... No! All about pushing cars out the doors even if they are lemons. I have driven my car from one place to the next without their thought of my time, gas, and other peoples time or gas that have helped me. Is it too much to ask to have someone call me back, I just want my car fixed... They don't fix cars they sell, they just move them.
Terrible service - Jason89
Be warned don't trust that they actually do the work. When they say they are doing a vehicle safety inspection they're actually not there just doing that for show
Service - Dodge man
The worst I've had did work on my car payed a lot and still having issues I would not recommend this place and the service manager talked down to my wife like she was stupid
Don't use them - very dissatisfied 31
We've been to Smolich three times. They didn't notice severe tire wear on their regular maintenance of our new car leading to severe wear because they failed to correct with an alignment. On an earlier vehicle they couldn't fix the air conditioner and after four failed tries they claimed they lost the paperwork preventing our ability to demand another try under the warranty. Now we've had a car run out of oil less than ten thousand miles after they did the oil change. But no blue smoke or other indicator of any excessive use of oil. We wonder if they put in to little oil or none or simply didn't do the change we requested.
I took my 2007 Jeep Grand Cherokee in because my TPMS... - AlexKloewer
I took my 2007 Jeep Grand Cherokee in because my TPMS light was on and blinking, according to my owner's manual I needed to take it in to get scanned. Knowing, only certain places have the appropriate scanner, I took it to MTM because I used to know the former service manager and always had positive results from taking my vehicle in. As soon as I take it in, after making the appointment by phone and explaining my problem and having the person agree that I need to have it scanned, the man at the who takes my keys says the TPMS light means the tire pressure needs to be checked. Obviously, I have already been to Les Schwab numerous times and my tire pressure is fine, also I had looked into before making an appointment. After insisting my tire pressure is fine and that it needs to be scanned, he takes my keys. Anyway $200 and one sensor replaced later, I pick my car up. As soon as I drive it off the lot, the light comes back on. I take it back after work to get scanned because no one answers the phone after I'm halfway back to work. They scan it and said codes needed to be reset but that it is now fine. I drive off the lot again and the light comes on again. I call to make another appointment. I take it in for another scan and they call me back and tell me that now my right front TPMS sensor has gone out and it will be another $200 to replace. I prefer to have no blinking lights in my dash, so I agree to have them order the part. Yes, I did ask whether my left front sensor had even needed to be replaced and they said that yes it was an odd coincidence that the left front one went out and then the right front one went out. That appointment was on March 22, 2013. I have not heard from them since then. It all seems rather fishy now. If possible, I would take your car for servicing elsewhere. I still have a TPMS blinking light in my car. I was willing to pay for the other sensor to be fixed and they never called me back after ordering the part. I was never rude to them, but now I am pretty angry and unsatisfied.