208 Pennsylvania Ford Dealers

By far the worst experience I have had with a dealership. - JS22

By far the worst experience I have had with a dealership. I called 5 days in advance to make an appointment to test drive a used car on their lot. I live out of state and informed the sales team of this when scheduling the test drive. I kept the dealership updated leading up to the appointment and even confirmed that appointment same day. After driving nearly 6 hours I arrived only to find out they sold the car I was scheduled to see. There was no courtesy call to let me know it was being sold. They also did not inform me of their no-hold policy when I arranged this appointment. This is not an uncommon policy, but transparency and clear communication is important to good business. This was not the way to treat a customer. I would highly recommend searching elsewhere for your next car purchase.

2nd request for service while receiving milage service - KathyT*

2nd request for service while receiving milage service and inspection. (Purchased at CHarper) Honda CRV 2020 and paint is pealing between door frames and driver side head and tail lights have moisture leak. Service agent stated car out of warranty. Both issues are honda manufacture defect and not a warranty issue. Wonder if CHarper will step up and assist now!

The staff is always professional and pleasant to work - A Thompson

The staff is always professional and pleasant to work with. I never feel pressured to do anything more than I took the vehicle in for.

I had a great experience dealing with ciocca . - holdenr672

I had a great experience dealing with ciocca . My salesman, Rob Mentzer was a great help . He took the time to talk to me and helped me find the best deal . I would recommend talking to Rob if you are looking for a vehicle. Thank you!

I custom ordered a car, and they sold it right out from - Dylancarnevale

I custom ordered a car, and they sold it right out from under me after I waited two years for it to come in

Mike Ludwig has always came through for me my 3rd - laburk2

Mike Ludwig has always came through for me my 3rd vehicle from him dealership great

Service was welcoming, attentive, and quick. Inspection,... - kristino1980

Service was welcoming, attentive, and quick. Inspection, emissions, and oil change started as it was scheduled and was done in a expected amount of time.

I had an outstanding experience working with John - mcbocean

I had an outstanding experience working with John Orzechowski, a sales consultant at John Kennedy Ford of Jenkintown, Pennsylvania. John made the car-buying process seamless, stress-free, and enjoyable from start to finish. His professionalism, patience, and genuine care stood out as he took the time to understand my needs, answer all my questions, and guide me through the options without any pressure. He stayed in constant communication, even checking in outside of work hours to ensure everything went smoothly. John’s knowledge of Ford vehicles, combined with his friendly and approachable demeanor, made me feel confident in my purchase. I highly recommend John to anyone looking for a top-notch car-buying experience at John Kennedy Ford—he’s truly exceptional

Review UPDATE: Anthony O'Liva, General Manager contacted - johnpancari

Review UPDATE: Anthony O'Liva, General Manager contacted me on 2/28/22 (post-delivery) and addressed many of my initial concerns expressed my earlier review. He is a "straight shooter" and truly cares about the customer and his position at Diehl. We will direct ALL future business his way.

My family has purchased 3 fords in the last 4  months... - Ron Wackley

My family has purchased 3 fords in the last 4  months from Gilboy. The reason is, they take care of us. From sales (Rick Specer) to service, I have no complaints.  I never give reviews.  Ever, but felt that I neede to do this. I am in the sales and service business for over 25 years so I know good customer service when I see it. Thank you guys for all your help. We will keep coming back for our vehicle needs. Ron Wackley

Had a very good ordering and buying experience at John - Billycar11

Had a very good ordering and buying experience at John Kennedy Ford of Phoenixville. I worked with Dillon S and Jesus D provided some updates. Did the Final checkout with Jim M. Called and went into many other dealers in my area to order a 2024 Dark Horse most were playing the usual markup and allocation games. But at John Kennedy Ford of Phoenixville, they were truthful about the whole prosses they said it might not get built its up to Ford. But showed me they had an allocation on order and it was available to be changed to what I wanted. So, I went in and placed the order on 4/19/24 they did not even want a deposit I offered and they told me it is not needed. Almost all dealers want at least $500 down. Then on 5/22/24 I was updated that my order now received a vin this pretty much guarantees it will be built by Ford. At this point I asked if they wanted a deposit, they just replied back not to worry the Dark Horse is mine. they then gave me the vin so I could track it on fords build tracker I checked that thing like 50 times a day lol. They updated me along the way for all the build stuff like when the window sticker was available and when it was shipping out. Car was built from 8/12/24-8/18/24 it shipped out on 8/20/24 and got to them on 9/4/24 I picked it up the same day. They even followed all my special requests such as not to wash it or peel the protective stuff off. as it was going to a detailer to get Full PPF. The day of pickup they asked what accessories I wanted installed such as the Front splitter, gurney flap, under body strakes, I asked for all to be installed except the wheel locks. and of course there was no mark up on the limited production Dark Horse just MSRP how it should be no games were played just a very good experience all round.

Kevin and the team at Dunphy Ford are the best. - Joe

Kevin and the team at Dunphy Ford are the best. I've gotten several cars from them (2 Escapes and a Bronco) and they are very knowledgeable and helpful without pressuring you. I would highly recommend them and will continue to buys cars from them.

Over the top. - Morgan is happy

Over the top. Trusted like family. We are eternally grateful to the General Manager Gerald and his nicest and most honest salesperson Raheel. I honestly can't say enough. I am a lifetime customer. Brian Fahey

So I had a great experience with Brian ,bought my truck - Bennett.pam96

So I had a great experience with Brian ,bought my truck on Friday..then here comes the problem. I gave Patrick a check ,and he promised to wait till I transferred money into my checking account and wrote out the check,,trusted him that he would wait then I woke up today to the check being cashed..Well that ruined my day..So instead of putting up my Christmas decorations,,I was running around Tommy bank, then my card was turned down at the Acme.. Gave them whatever cash I had.to pay for groceries. My blood pressure was out of control today. All I wanted was a nice experience ND to be excited about my new Bronco ,but instead it turned into a nightmare for me..I will say they are trying to fix it ,but it should have never happened in the first place..im sooo miserable today.took all the fun out of having and buying a new car.

My husband found a green Bronco that he wanted to look at - MShott

My husband found a green Bronco that he wanted to look at so we drove over from NJ to check it out. All staff we encountered were friendly and helpful. Ron Haines was personable, knowledgeable and honest the entire transaction. We were in and out in around 3 hours and left with a great deal and my husband’s dream car. I’d highly recommend this dealer!

Watch these guys. - msiam590

Watch these guys. Get EVERYTHING in writing. I'm old school where my word is good and I expect the same from others. I had an oral agreement with them and put money down on a used truck. If they repaired a door, cleaned and inspected the truck I would purchase it for $15,000 if it met my approval. It did, barely. I went in the office to do the paperwork and they would not honor the agreement and wanted an additional $1,995 No way to do business guys.

Awesome experience shopping for a new Bronco Sport Big - Lfbartholomew88

Awesome experience shopping for a new Bronco Sport Big Bend. Very helpful salesman, and financing department was great with my budget!

Bought a vehicle at Key Ford Hazleton. - Pdbowman2502

Bought a vehicle at Key Ford Hazleton. Sales associate Christian DeAngelo was absolutely wonderful! He was very personable and was focused on whatever I needed during the sale. Everyone there was polite, professional and made the experience relaxed and stress free. There was no pressure and I wasn't pushed toward any extras during the sale. It was like no other dealership I have been to and it was actually a pleasant experience! Thank you!

I was able to book an appointment quickly (next day) and - ESCAPE10

I was able to book an appointment quickly (next day) and they diagnosed and fixed the problem quicker than that (same day). The cost was surprisingly low and they even took the time to find a $50 coupon I could use. Great service and great work!

I came in person to schedule an appointment to fix broken - customer 395782

I came in person to schedule an appointment to fix broken Antenna Base ... Service Advisor goes to my car, takes a look - clearly sees that antenna base is broken, says we need to order parts - so we fix a date on Saturday few weeks later so that when I came they all, including Antenna Base, are in place to repair... so yesterday, on Friday, I call Service Dept to confirm that the parts are in place - yes, says some lady manning the desk... I came this Saturday only to hear that the Service Advisor never ever ordered that Antenna Base ... the question is what kind of people Shultz hires ? no integrity, no customer care ... for the record, I am customer #395782, refer to invoice #FOCS64186 ... may be instead of spending money on ads you can spend money hiring proper employees

Got a new Ecosport, great price with the incentives. Tim... - dsbargins

Got a new Ecosport, great price with the incentives. Tim Scully was very easy and very helpful in making a good deal. I would recommend him for a square deal and help in setting up all the electronics and Ford perks. I looked at 6 dealers and Tim was very pleasant helped us a great deal. Tim worked with Jordan Gollmer (finance mgr.) and got me a better rate than my own credit union.

Bait and switch/false advertising. - me

Bait and switch/false advertising. Dealer sends me coupons but does not honor them despite the email stating "For your vehicle (and my vin number indicated there)." This is going on for 4 years now and not once have they honored their coupons. I am done with the lies. I will seek another dealer that is honest and does not play that bait and switch/false advertising game with the consumer. Diagnosis information in regard to tires and brakes stated that my front brakes and front tires have less wear than my rear brakes and rear tires. Everyone knows that the front tires and brakes always wear faster than the rears. Incompetent service people. The paperwork also stated the oil type used and that was wrong oil for my vehicle. Stay away from this dealer if you want good competent service.

Worst Buying Experience Ever! - Michael Hart

Worst Buying Experience Ever!!! Vehicle was filthy and wasn't even taken through the shop for a thorough inspection. I spent two hours waiting for these guys to get my deal closed and even after walking around the vehicle with the sales guy.......he never once offered to have the vehicle taken to the wash bay or recon department. Nothing. Of course after the sale, they offered to send me a little something to help with the cost of having the vehicle cleaned up. A $25.00 freakin' gift card! I purchased an extended warranty but decided to cancel it after two months. I hounded these SOBs for two straight weeks to get that warranty canceled to no avail. I ended up canceling it myself. Poor customer relations, poor communications and very poor follow-up with regards to my concerns. Arrogance, entitlement and laziness to be in full supply at Bean's of Exton. Never, ever again!

Great dealership to work with! - Dec70

Great dealership to work with! Dwayne was so helpful when getting our new vehicle! Would recommend them to anyone

Waited months for a part. - Leewhite0816

Waited months for a part. While waiting they canceled my repair order voiding my warranty. Horrible communication and follow up. In the end they tried to blame me. Unprofessional joke. Don’t go here .

I was walking around while in Service and the Manager - JeremyDunn

I was walking around while in Service and the Manager Dave Hetzel was very kind and professional. He talked to me for a little about a new F150 and I will be honest it piqued my interest. He got me with one of his team members and gave a thorough explanation of everything. They even appraised my car while it was in service, and gave me numbers that made sense enough to bring my wife back and see if she was good with it. All in all not what I was expecting from just a service appointment but I am very happy with the team at Fred Beans!

Came from MA to purchase a Jeep. - MA Mark

Came from MA to purchase a Jeep. I want to thank Bob and the Davies staff for a smooth, enjoyable transaction. From airport pickup through the paperwork process. After 9 hrs and 530 miles, she has a new home! Thanks again Bob! Highly recommend Davies Ford.

I went here last week and wanted to buy a used ford - Neal

I went here last week and wanted to buy a used ford ranger, they put in the deal a $3500 warranty that I didn't want, salesman wouldn't drop it . So I left. The next day I called and asked him if he was going to sell the truck to me, he said I'll call you back. Half hour later he calls and says we will drop the warranty but you have to finance with us. I said why would I want to finance with you, when I can get financing through my credit union 3% cheaper. They wouldn't sell me the truck. So I filed a complaint with CFPB. I would not recommend this dealership, their just trying to make more money on all this xxxxxxxx. Be careful if you go here.

I found this dealership on Autotrader as I was looking... - Tom

I found this dealership on Autotrader as I was looking for a Toyota Avalon to replace the one destroyed by a deer. They gave me a deeply discounted price on the 2000 Avalon in the ad. It was well worth the 150 miles I drove from Maryland to pick it up and drive it home. The entire transaction went smoothly and they only charged me $99 for dealer prep and that included the 60-day Pennsylvania T-tag. A truly stress free experience and I would drive the 150 miles again to do business with them. Kudos to Squire and Conor!

Excellent Customer Service, Saturday service is very - alm7865

Excellent Customer Service, Saturday service is very accommodating, technicians are very thorough, and I was in and out very quickly.