Buying my Kia was a peice of cake thanks to Phil and Company - Madisonlvll13
I unexpectedly found that I needed to trade in my reliable little car of ten years for something newer and better. I was terrified that the process of going through a dealership would be awful and in the end I would be screwed. I couldn't have been more wrong. Phil Staggs guided me through the process with ease! The Ford and Lincoln dealership was incredibly accommodating and they helped me finance my new Kia at exactly the price I wanted. I can't thank John who financed my car enough. I really felt looked after and I would recommend anyone looking for a car to stop there first.
Matt McCracken - RV Traveler
Although our primary residence is in Florida, we learned that only a limited number of AWD Ford Explorers are allocated here. We chose the Explorer because it is towable behind our RV, and AWD is necessary to tow our boat. The professional sales team at Johnson City Ford provided the exact vehicle we needed, and the purchase was completed quickly and stress-free. Well done, guys!!
They know what they're doing - james
On my recall experience they were able to tell me what parts were needed and they had them. So it was a very good experience.
Top Reviewed Specialists At This Dealership
Amazing! - celineclark26
This was my first time purchasing a vehicle with this company. From the time My husband and I walked into the dealership to the time we walked out, we were completely satisfied with everything. The entire staff was very courteous. Joe centers was our sales man and he went above and beyond with his service. He was a great sales man that was nice and not pushy. He made sure I got exactly what I wanted! He made the process very easy and accommodated my husband's busy schedule.
We Love Jacky Jones Ford - Deana Woodruff
We love dealing with Jacky Jones Ford! We live in Knoxville and have bought vehicles form other dealerships in town, but no where else have we enjoyed the experience like we have with Lori Boles at Jacky Jones Ford. We have purchased 3 vehicles from Lori and have recommended her to others. We hate the car buying experience, but Lori has changed all that for us! As long as she's selling trucks, we'll keep buying from her!
Also have to give a shot out to the service department. They have been very polite and accommodating and their waiting room is very comfortable.
Deana & Kelley W.
Customer for Life - colwellre
I recently purchased a used Ford Explorer Sport Trac for my son at Landers Ford in Collierville. This is the third car I have purchased from this dealer in the past four years. Each experience has been better than the last. On all three occasions I’ve had the pleasure of dealing with Salesman Hani Qoran, Managers Kent Ritchey, Jr. and Julian Roberts, and Finance Manager Peter Cotros.
As a single mom, the car buying process is intimidating. At Landers, I am always greeted by a welcoming sales staff eager to be of service. Hani’s patient, laid-back demeanor makes me feel comfortable throughout the process of searching for the ideal vehicle. I’ve never felt pressure to purchase before being ready. Kent & Julian go above and beyond in working out the details of the purchases and ensuring that I remain a satisfied customer. Peter even makes the financial portion of the purchase a delight.
I will NEVER buy a car anywhere else. I highly recommend the Landers Ford Collierville team to everyone.
Excellent service - Sandi
Priscilla went above and beyond to make sure we were taken care of. She was so helpful and knowledgeable about the car we selected and the buying process.
Great Experience - grandpa1956
Mike Mohr did a wonderful job. Fast, thorough, honest, helpful. Great experience. Highly recommend this dealership, salesperson and finance mgr. Fun people to deal with
Sales Representative Jennifer Sprague - G_taylor
Ms. Jennifer Sprague was very professional when my wife and I wanted to purchase a vehicle here in Clarksville. I am usually hesitant about shopping for a vehicle in the local area but Ms. Sprague provided the best in customer service. From the time we wanted to look for vehicle, she was not pushy or overbearing. We told her what we wanted, she found the vehicle and it was delivered on time as she stated. Ms. Sprague is the epitome of what a professional saleswoman should be and I will recommend her to any of my Soldiers, family and friends if they want a new vehicle.
Liars - Iosdan
Very disappointed in there serivce and been lied to once I purchased the car they never held up there end of fixing the broken part.
Bad charging system - Jimj409
The day before I was at a campground 40 miles away. My check charging system light came on. Following day with travel trailer hooked up behind. After 10 Miles the light came back on. Blinking on then off I knew I needed service. My daughter called from Chattanooga. Your service dept said they could fit us in. I pulled in and Joey Parris knew I was coming and was very understanding. It was expensive, but we were back on the road in three and a half hours. I used to work a a Ford dealer in the late 70s and early 80s.
I do understand the price structure in the auto parts business.
Friendly and Relaxing - Fordman
From the time my wife and I entered the dealership we felt relaxed and the people who greeted us were friendly. At no time were we pressured to purchase a vehicle. This is the second vehicle we have purchased at this dealer and are very pleased with them and the people we dealt with. I have also used the service department here for a recall on another vehicle and found those people pleasant and friendly. I am hoping that the way this dealership operation continues as I had.
I bought a brand new Ford Focus and have had transmission pr - 18June2016
I will never buy another car from here I've had transmission problems for two months and they are saying the tech can't find anything wrong they are wrong your car should not shake you when it takes off and has a sound coming from the transmission you can hear with the window down I'm not stupid and a breast cancer survivor at that and they don't won't to fix it
Customer satisfaction at it lowest - NP-Greeneville
I bought a brand new 2016 Ford 150 in March 2016, after couple months or driving in June 2016 my vehicle just stopped on a middle of a road, vehicle started slowing down and gas paddle would not work at all and I pulled over with just momentum of the vehicle, I took it to the dealership and they were not able to find any problem, well 20 days later same thing happen and this time vehicle would not start at all, I ended up towing it and service dept were not able to find any problem as always, it took them almost a week so after 4-5 days I asked for a loaner vehicle and lucky me they actually did gave me a vehicle, well signed said that its non smoking vehicle but car it self was so dirty, it had filth all over the dashboard car was never vacuumed, I can see pet hair on the seats, I took it home and started sneezing and cough the next morning, then I did more digging and I found a rotten avocado in the trunk as soon as I folded the seats, how can you give a loaner vehicle with so much filth? BTW vehicle is not fixed and they cannot find the problem with it and they want to trade me with a new on and want me to loose 9K for a brand new vehicle that they sold me just 90 days ago. Its all a scam and they want customer to suffer.
I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo
I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry
Duncan Ford, will be the place, I get my cars serviced, from now on.
Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog
Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!
I have a 1998 Ford F-150 with which I was having problems... - mbadams
I have a 1998 Ford F-150 with which I was having problems and took it to the service dept. and explained in detail to the Service rep what the problems were. I had to take it back in for a second time to fix the things that they were suppose to fix the first time. I will never ever take another one of my Ford vehicles to this dealer again and I will never recommend this dealer to anyone for anything!! I have been a loyal Ford owner for over 30 years and have never recieved such service as I have here.