Enjoyable truck purchasing experience - Andy Oxley
I typically do not enjoy buying a new vehicle, but my experiences at Ford Lincoln of Franklin really changes my opinion. Yesterday, I went over to replace my 2013 F-150. The sales person I dealt with previously was off, but Doug Kaufman, the sales manager worked with me along with a new sales trainee, Bryon. Both guys really listened to what I was looking for and gave me a couple of options that fit my needs and budget. They were very easy going and personable which make the afternoon very pleasant. After wrapping up the sales process, I worked with Buddy Victory, the business manager, on the financing. I have worked with Buddy a couple of times before, and he is a top notch guy. He quickly reviews all of the options for maintenance and financing and gives some no-nonsense advice. You will not go wrong working with Buddy. At the end, Doug and Bryon did a very thorough demo of the truck and its features. Even though I have owned three F-150's, I learned more from this purchase than all of the previous purchases combined. Yesterday was certainly the best car shopping experience I have had.
An easy and pleasant experience. - Tunnelllaw
I came in on a Monday morning, purchased the car that I came into the dealership to purchase for the expected price, and left happy.
The salesperson, DJ was great.
Great customer service from salesman EJ Bailey - Stylints59
I have never had such great customer service from a salesman like I did from EJ Bailey your salesman!!! He helped us in so many ways explaining everything to us!!! He is an asset to Mtn View Ford!!!! Also Logan was so nice great job guys!! I will refer my family and friends to you!!!! Thank you:-)
Great Service and outstanding price - NS230
I was looking for a pre-owned Camaro to purchase. I wanted a 6-speed manual with a sun roof. After searching the web in my home state of AL, and looking throughout GA, TN & MS, I found Jacky Jones in Sweet Water TN. Jacky Jones had a 2011 Camaro RS at the best car at an unbeatable price.
My salesman, Matt Hartup and I hit it off right away. We are both military veterans (he was Air Force and I am Army). Matt tossed me the keys to the 2011 Camaro RS and told me to take it for a spin. Matt allowed the car to sell itself......no pressure. Heck, he didn't even ride with me during the test drive. I took it out on the road and felt NO pressure whatsoever.
The entire Jacky Jones Ford Lincoln staff was a please to deal with. They gave me what I expected for my trade and took real good care of me. I would drive from Anniston AL back to Sweetwater TN to do bushiness with Matt Hartup and Jacky Jones Ford Lincon again in a heartbeat.
Well worth the drive.
Customer for Life - colwellre
I recently purchased a used Ford Explorer Sport Trac for my son at Landers Ford in Collierville. This is the third car I have purchased from this dealer in the past four years. Each experience has been better than the last. On all three occasions I’ve had the pleasure of dealing with Salesman Hani Qoran, Managers Kent Ritchey, Jr. and Julian Roberts, and Finance Manager Peter Cotros.
As a single mom, the car buying process is intimidating. At Landers, I am always greeted by a welcoming sales staff eager to be of service. Hani’s patient, laid-back demeanor makes me feel comfortable throughout the process of searching for the ideal vehicle. I’ve never felt pressure to purchase before being ready. Kent & Julian go above and beyond in working out the details of the purchases and ensuring that I remain a satisfied customer. Peter even makes the financial portion of the purchase a delight.
I will NEVER buy a car anywhere else. I highly recommend the Landers Ford Collierville team to everyone.
Birdwell - birdwell1
Dusty was very helpful, friendly and efficient. We didn't have to sit around and wait. I would recommend this dealership and Dusty!! Overall it was the best car buying experience I've had.
Very friendly, professional, experienced dealer. - rick123
The friendly, professional, experienced staff was very helpful in my purchase of the 2013 Lincoln MKX.
We had the best vehicle buying experience ever with Mullinax. You could never go wrong with your vehicle purchase with this dealership.
This dealership has won back my support in ford products.... - Mbskin
This dealership has won back my support in ford products. Purchased used expedition from them and could not be more happy. Last year made the mistake of dealing with their competition ..lance Cunningham ford in Knoxville. That man is the biggest crook walking the earth!!! Would recommend for used or new A+++.
Good Service - Runner421
This is my local Ford dealership/service center. I take my Ford F350 in for routine scheduled maintenance and recalls, etc. The dealership just moved to a new state-of-the-art facility. It's nice and clean, large and-well, new. The people are friendly, the service department appears to be credible and competent. The only negative comment I have is that the service department shared my cell number with a salesman who did not hesitate to text spam me. He wanted me to consider trading in my vehicle for a new one. Spam texting is unacceptable!!
New Fusion 5.14.16 - Tracy Knouse
This was my 3rd purchase at T.R. Kingston Pk & my 2nd w/Tom Weiss. Other than the wait time to see financing I was very pleased with the overall experience.
Great service - Happy camper
Great customer service. Showed me my problem. Gave me a price. Did not treat me like a dumb girl. They have a happy new customer
This Dealership Rocks!!! - Jason and Amy Anderson
You will find no better customer service than what was provided to us!!! Upon arrival I met Jason McClellan who was a professional from the start not a pushy salesman you normally get. He showed us a few cars and nothing really stood out. He went to the used car Manager Luis Angiano who met with us about finding a vehicle from a sister site or from the auction. We were nervous about making such a purchase but Luis made us feel good about it and said "If I get a Vehicle and It doesn't meet our standard or yours you have no obligation" He then printed off several vehicles and we selected a Chrysler Town and Country. He sent a driver to pick it up in Florida to find that it passed the sale inspection but failed when the driver left to bring it back to Tennessee. This is where we felt the dealership made the difference instead of masking the problems we got a phone call from Luis stating "The Van has a transmission problem and we will return it and I will look for another deal for you" This he did and after several vehicles he found a 2008 Honda Odyssey for us. Let me tell you the pictures sent did not do this Van justice it was near perfect. Then comes the deal with the Finance Manager Matt Crabtree who was amazing and not a pushy you gotta have this and that and if you don't kinda guy. Instead he made a few recommendations and that was it. This was probably the most comfortable car buying and trading experience I have had. These Guys Are Worth A Visit If you are looking to buy a new Car, Truck or Van!!!! ?????
Incapable of Engine Repair - Mark Clabaugh
This Ford Dealership has the worst service department in history. It is incapable of actually fixing an engine. I am sure if you are getting warranty work or an oil change they are fine. However, just don't get caught out of town and expect them to actually fix your engine without requiring you to replace it.
I took my mother in law's Ford F150 which broke down during our vacation with a valve/lifter problem. After all day, they determine the lifter had come loose and bent the valve. They proceeded to tell me that I needed to replace the engine since it had metal in it. SERIOUSLY... metal has to be missing to be in the engine and the Valve never came in contact with the piston. I then proceeded to explain my theory.
After a lengthy discussion which included them telling me that they could not rebuild the head there... I then suggested sending it out to Precision Machine Shop... They could not do that, they agreed to replace the head with a brand new one from Ford. The price of the work was to be $5700.00. Staggering, but I was out of town and I would have a Ford warranty.
The VERY NEXT MORNING.... I get a call from them. NOW they are telling me that their 25 Year Mechanic claims that the Main Bearing could have shifted choking off the oil supply to the head and that is why the head failed. That they cannot fix the engine and had to replace the engine with a new one $9000.00. Myself. having rebuilt many engines is now privately thinking .... and maybe the tooth fairy flew into the Valve Cover and placed her thumb over the ports blocking the oil too!
I kindly caught my breath and asked them to button up the engine and I would send a wrecker for it. I called over to Rick's Service Center who rebuild the left and right side heads, replaced the cam, replaced the Cam phasors, installed a new timing chain kit ... basically rebuilt the entire top end for 4200.00 which included taxes and towing.
Bottom line, short of an oil change, these people want to replace your engine from the start.
Pissed off Farmer - dvaughn3
I have never walked into a dealership with a service department as poor as this one. I will never step foot back inside that place. Hope they enjoyed that 1300$ they screwed me out of.
I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo
I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry
Duncan Ford, will be the place, I get my cars serviced, from now on.
Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog
Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!
I have a 1998 Ford F-150 with which I was having problems... - mbadams
I have a 1998 Ford F-150 with which I was having problems and took it to the service dept. and explained in detail to the Service rep what the problems were. I had to take it back in for a second time to fix the things that they were suppose to fix the first time. I will never ever take another one of my Ford vehicles to this dealer again and I will never recommend this dealer to anyone for anything!! I have been a loyal Ford owner for over 30 years and have never recieved such service as I have here.