An easy car-buying process - Tim Bishop
Outstanding from the word "go." Greg Cole, who manages sales for the operation, took my initial phone call and personally serviced my request for a modestly priced used vehicle. Now, mind you, I was a total stranger to him. Not only did he identify the exact car that would meet our needs, but he also got us into that car for less money than we anticipated paying. Furthermore, he did so with a smile.
The finance lead, Buddy, doubles as a pastor when not at work. He put his forty years of Franklin Ford experience to work and efficiently explained the documents and the premium options without the hard sell.
When I picked the vehicle up, Celeste spent as much time as I needed to educate me on the car’s features. Extremely helpful.
My wife and I are new to the area, and we felt relieved that a painstaking effort researching options on the Internet and bouncing from dealer to dealer was brought to such a satisfactory conclusion once I called this dealership. I've owned cars for forty years and never had a buying experience like this one. We drove away with confidence in our 2013 Ford Edge. Not only did the dealership earn our trust, but we felt like we had found some new friends.
Best car buying experience ever. - Shawn & Stephanie Richardson
Brian,Cindy and the whole staff at Mullinax were very helpful and super friendly. No pressure and they treated us like friends and not just customers. Will definitely return for our next car buying experience.
Top Reviewed Specialists At This Dealership
Buying a vehicle during year end sales - Jeb2356
Trying to buy a new truck during the busiest week of the year (Year End Sale) for the salesman can be difficult due to the heavy demand. I had a particular truck that I wanted.It was not available locally, but Jarrod Arrington was able to find what I needed.Unfortunatly as the paperwork was being signed we found out the truck had been outfitted with a 4inch lift kit and other accessories by the dealer that was supplying the vehicle to Johnson Ford. Not to be deterred Jarrod was able to locate another truck with the accessories I wanted and a couple more I didn't request but will use.
I appreciate all the help and concern from the Johnson team that helped.
Thank you Jarrod Bryan Clark and Steve
I have bought vehicles from other dealers and Johnson Ford is the best by far
Women Can Sale Cars Too! - Holly Dethloff
We bought a vehicle and not even two weeks after it started having some issues. Priscilla went above and beyond to make sure we were taken care of and walked away a second time happy customers. This dealership is very professional and treat their customers like family.
Great Service, Friendly Salespeople, Great Dealership! - Mr. & Mrs. Deceived
I desperately wanted a new Ford F-150 but I was upside-down on my Chevy Silverado. Walt and other salesmen at Jacky Jones Ford Lincoln went to work, dug up any and all discounts and rebates available and I drove out with a beautiful 2016 Silver Ford F-150 (no money down). Never have I experienced such a pleasant big ticket purchase. Just about 3 months earlier my wife purchased a 2016 Nissan Rogue from Ted Russell Nissan of Knoxville and that transaction was a total nightmare!! If ever I need (or want) another vehicle, it will come from Jacky Jones Ford Lincoln in Sweetwater, TN. Thanks guys, Bobby Shutt
Best Deal in the region - noramas
I was in need of a vehicle that could better handle winter weather so we search all of the eastern US to find a dealer that would give us a good deal on a new car as well as on a trade-in. Out of the 4 other dealerships we were in contact with, Landers was able to reduce the MSRP more than any other dealership while also giving us the best trade-in value for my vehicle. When we arrived at Landers to close the deal there were absolutely no surprises, making it a very smooth and exciting transaction. The atmosphere and customer service at Landers in Collierville is the best I seen at any car dealership. I would highly recommend doing business with them as they only want to ensure full customer satisfaction.
Great Experience - grandpa1956
Mike Mohr did a wonderful job. Fast, thorough, honest, helpful. Great experience. Highly recommend this dealership, salesperson and finance mgr. Fun people to deal with
Professional, straightforward,knowledgeable - Harold
I have purchased many vehicles over the years! My salesman could not have been more professional or up to speed on his product knowledge. Jay was patient, he listened and when asked his opinion he supported it with facts, and market knowledge. My overall experience was what new car buying should be!
Thank you! - Maureen Hiemstra
I called to schedule an appointment for my car to be serviced. George Lane was very helpful getting everything set up for me. He also took the time to explain everything on the services provided today. Thanks so much for taking care of my car today!! I will definitely be back!! :)
Liars - Iosdan
Very disappointed in there serivce and been lied to once I purchased the car they never held up there end of fixing the broken part.
Fantastic experience with a fabulous salesperson! - MarkG
My wife and I were referred to Michelle Abele at Ted Russell Ford Lincoln by a friend who said she was terrific to deal with. Our friend was correct, Michelle was a dream. She is very friendly and she didn’t get pushy at all. Definitely not the typical obnoxious salesperson. She was very HELPFUL!
She found just the car we wanted and we signed all the paperwork. Everything went great. You need to ask for Michelle when you get to the dealership. You and your wallet will be glad you did!
No better place - Nelson1977
We have recently purchased our 4th vehicle at Cookeville Ford within the last 2 years. Kevin Parrish has been our salesman for each one and I can't brag on him enough. He always make it a pleasant experience. Kevin, and the owner of the dealership Mike, have always gone out of their way to get us what we want. We highly recommend for anyone to go here if they are in the market for a new or used vehicle.
I bought a brand new Ford Focus and have had transmission pr - 18June2016
I will never buy another car from here I've had transmission problems for two months and they are saying the tech can't find anything wrong they are wrong your car should not shake you when it takes off and has a sound coming from the transmission you can hear with the window down I'm not stupid and a breast cancer survivor at that and they don't won't to fix it
Customer satisfaction at it lowest - NP-Greeneville
I bought a brand new 2016 Ford 150 in March 2016, after couple months or driving in June 2016 my vehicle just stopped on a middle of a road, vehicle started slowing down and gas paddle would not work at all and I pulled over with just momentum of the vehicle, I took it to the dealership and they were not able to find any problem, well 20 days later same thing happen and this time vehicle would not start at all, I ended up towing it and service dept were not able to find any problem as always, it took them almost a week so after 4-5 days I asked for a loaner vehicle and lucky me they actually did gave me a vehicle, well signed said that its non smoking vehicle but car it self was so dirty, it had filth all over the dashboard car was never vacuumed, I can see pet hair on the seats, I took it home and started sneezing and cough the next morning, then I did more digging and I found a rotten avocado in the trunk as soon as I folded the seats, how can you give a loaner vehicle with so much filth? BTW vehicle is not fixed and they cannot find the problem with it and they want to trade me with a new on and want me to loose 9K for a brand new vehicle that they sold me just 90 days ago. Its all a scam and they want customer to suffer.
I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo
I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry
Duncan Ford, will be the place, I get my cars serviced, from now on.
Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog
Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!
I have a 1998 Ford F-150 with which I was having problems... - mbadams
I have a 1998 Ford F-150 with which I was having problems and took it to the service dept. and explained in detail to the Service rep what the problems were. I had to take it back in for a second time to fix the things that they were suppose to fix the first time. I will never ever take another one of my Ford vehicles to this dealer again and I will never recommend this dealer to anyone for anything!! I have been a loyal Ford owner for over 30 years and have never recieved such service as I have here.