True meaning of "treat you like family" - Lisa
Each member of the staff at Mullinax Lincoln made my vechile needs the priority, not the sale. I have purchased two vechiles from Mullinax Lincoln over the last five years and I have used their fantastic service center since then as well. I had specific needs on the last trade/purchase and I did not think those needs would be budget friendly. However, the sales manager (Jeff Henry), the owner (Cindy Mullinax Castelow) , and my favorite salesman (David Ware) not only found the right vechile for me, they exceeded my expectations. Jeff researched and found the vechile, Cindy made sure it was budget friendly, the guys in the service center made sure it was a safe/reliable used car, Melanie gave me rides until my vechile was ready, and David made sure I was happy with and could confidently operate the vechile before turning it over to me. How is that for service! I keep going back to Mullinax Lincoln because they look out for the customers best interest and I know that I will receive a fair deal with exceptional service. Mullinax Lincoln is a true home-town family business.
Top Reviewed Specialists At This Dealership
17 GT350 - Titan17
If you are wanting a sales person that is service driven and understands his/her products, when shopping for a new/used vehicle, then Cody is your guy! Outstanding customer service and product knowledge! Great experience working with Cody and highly recommend any of my family/friends to contact Cody for their next purchase!
Lincoln Brand Champion
Best experience ever had buying a new vehicle. - Bclickcfp
Don't go anywhere else to buy a Ford. Excellent group of employees. Very knowledgeable and friendly staff. No high pressure salesmanship at this dealership.
No pressure! - Happy customer from milan
Great customer service. Great knowledge of what they sell. No pressure to purchase from them. Told us what we needed to know and let us make the choice. We have bought here before with the same service and that's why we went back. Everyone was very friendly.
Great Car Buying Experience - ilikecars
I bought a used 2011 Tahoe from Mike Mohr. He was fantastic to work with during the process. I have not bought from a dealer in a long time and he made it a real pleasure. This guy is honest, attentive, and knowledgeable. Go see him at Bates Ford in Lebanon if you are in the market to buy a new or used car. Even my kids loved him. It was so nice to meet such nice people in the car business.
Great Service, Friendly Salespeople, Great Dealership! - Mr. & Mrs. Deceived
I desperately wanted a new Ford F-150 but I was upside-down on my Chevy Silverado. Walt and other salesmen at Jacky Jones Ford Lincoln went to work, dug up any and all discounts and rebates available and I drove out with a beautiful 2016 Silver Ford F-150 (no money down). Never have I experienced such a pleasant big ticket purchase. Just about 3 months earlier my wife purchased a 2016 Nissan Rogue from Ted Russell Nissan of Knoxville and that transaction was a total nightmare!! If ever I need (or want) another vehicle, it will come from Jacky Jones Ford Lincoln in Sweetwater, TN. Thanks guys, Bobby Shutt
Best Deal in the region - noramas
I was in need of a vehicle that could better handle winter weather so we search all of the eastern US to find a dealer that would give us a good deal on a new car as well as on a trade-in. Out of the 4 other dealerships we were in contact with, Landers was able to reduce the MSRP more than any other dealership while also giving us the best trade-in value for my vehicle. When we arrived at Landers to close the deal there were absolutely no surprises, making it a very smooth and exciting transaction. The atmosphere and customer service at Landers in Collierville is the best I seen at any car dealership. I would highly recommend doing business with them as they only want to ensure full customer satisfaction.
Bought Myself a Retirement Gift - Budgey017
Just pecking around on the computer saw three preowned trucks of interest at MTN. View Ford and Lincoln ,on Sunday evening. I got up Monday morning and drove over to the store to see them in person and was greeted by a great sales person " Craig Beckler" He showed me the three trucks which where no disappointment ,they were just as shown on the web site. Craig was patient and very knowledgeable answering questions while I was deciding which one I wanted. After the decision was made Craig in a very professional manner handled the paperwork and I was soon on my way in my like New Preowned F 150 witch I love." Thanks Craig" See Ya Next Time.
Excellent Customer Service and Huge Selection of Vehicles - Chemsoldier7
My wife and I went in browsing for a new vehicle and couldn't be happier with Jenkins and Wynne. We were not bothered while we walked around looking and were greeted by Jay when we walked in the door. I honestly have never been more impressed with a salesman. The vehicle sold itself, but it was a true pleasure and we felt like a member of the family from the first second and continue to work with Jay even when we go in for maintenance. Jenkins and Wynne is our preferred dealer for anything relating to our vehicles or services. Honestly couldn't be happier.
Liars - Iosdan
Very disappointed in there serivce and been lied to once I purchased the car they never held up there end of fixing the broken part.
A year long process - Masters Student
I bought a used car from this dealership on August 22, 2016. The next day, which also happened to be my birthday, the car broke down while driving up a hill (pretty common for TN). Thus, causing the car to begin to roll backwards down the hill and almost into oncoming traffic. I was lucky enough to veer into an apartment complex's parking lot and no one got hurt. The dealership towed the car for me and gave me a rental for the 2 weeks it took to fix the just serviced car I bought. When I picked it up two weeks later, I drove from the dealership to campus (not even a 15 minute drive) and the car began to shake and make noise while on I45, again almost causing me to get into yet another accident. They fixed the car again for 4-5 days. When I got it back for the second time in less than a month, it drove for about a week before the engine light came on again and the car started to shake. It thankfully make it to the dealership. I recommend that if you are a young female like myself that you never buy a car from this company. They will take advantage of you situation.
Great Experience - Julie B.
We came to Ford to test drive some Ford Fusions. When we got out of the car we were greeted by a very friendly salesman named Mike McCoin! He took us right to the cars we were looking for. While there he let us test drive 3 different cars! He was very patient! He was never pushy!! He took his time with us and wanted to make sure we got what we wanted. He said he had not been working there long but he did an excellent job!! We ended up not buying any of the cars but it was not because he did not try to get us the deal we wanted!! I would recommend Ford and Mike to anyone!! Thank you for helping us!!
Don't keep their promises - Ash12345
We have bought 2 trucks from autonation. Our recent truck, we were told it came with a one time free maintenance. It would cover oil change, tire rotation, windshield wipers, etc. So I make an appointment a few months later for an oil change and tire rotation. I tell them upfront I'm there for my free service. They take 2 1/2 hours to do a simple oil change, then at the end tell me they don't have anything on file saying it's free. So I drove an hour for a 2 1/2 hour oil change and paid 3xs the price. The service advisor had me speak with the used car manager, who tells me he has nothing on file. Well that is there mess up, I wouldn't drive out of my way or come up with this "free service" if it hadn't been told to me.
So the used car manager tells me bc they don't have it in their records, I have to pay for it.
It was their error!
Instead of covering a $70 oil change to keep this customer, he would rather imply I'm a liar and not admit it was their mess up for not having it on file.
We won't be back to Autonation and will not recommend this place to anyone!
Customer satisfaction at it lowest - NP-Greeneville
I bought a brand new 2016 Ford 150 in March 2016, after couple months or driving in June 2016 my vehicle just stopped on a middle of a road, vehicle started slowing down and gas paddle would not work at all and I pulled over with just momentum of the vehicle, I took it to the dealership and they were not able to find any problem, well 20 days later same thing happen and this time vehicle would not start at all, I ended up towing it and service dept were not able to find any problem as always, it took them almost a week so after 4-5 days I asked for a loaner vehicle and lucky me they actually did gave me a vehicle, well signed said that its non smoking vehicle but car it self was so dirty, it had filth all over the dashboard car was never vacuumed, I can see pet hair on the seats, I took it home and started sneezing and cough the next morning, then I did more digging and I found a rotten avocado in the trunk as soon as I folded the seats, how can you give a loaner vehicle with so much filth? BTW vehicle is not fixed and they cannot find the problem with it and they want to trade me with a new on and want me to loose 9K for a brand new vehicle that they sold me just 90 days ago. Its all a scam and they want customer to suffer.
I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo
I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry
Duncan Ford, will be the place, I get my cars serviced, from now on.
Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog
Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!
I have a 1998 Ford F-150 with which I was having problems... - mbadams
I have a 1998 Ford F-150 with which I was having problems and took it to the service dept. and explained in detail to the Service rep what the problems were. I had to take it back in for a second time to fix the things that they were suppose to fix the first time. I will never ever take another one of my Ford vehicles to this dealer again and I will never recommend this dealer to anyone for anything!! I have been a loyal Ford owner for over 30 years and have never recieved such service as I have here.