The purchase process was straight forward with no games. - Chris
I hate playing games with sales people when buying a car. Fortunately, Lincoln of Franklin was honest and straightforward through the whole process. I would purchase from them again.
The best dealership ever !!! - Joshua White
I have never been to a dealership and didn't feel pressure from a salesmen but Johnson City Ford is so much different. Saturday afternoon me and my wife was looking at cars all day long I decided to drop by Johnson City Ford and see what they had and the car salesman Nick came to us and shook our hand and introduced himself and asked us how we were doing like he knew us forever. We explained what our situation was and we were just looking to buy later sometime. We first were just looking for my wife we test drove a 2017 escape and my wife fell in love with it when sitting down and working on financing we got a 2017 escape with the best interest rate we have ever got and I mentioned that I would be looking to trade my current vehicle in because I was like 4000 upside down they said the were possibly able to get me at a 0% interest rate so after test driving a 2016 Fusion I knew what I wanted and went back in after signing paperwork for my wife and signed paperwork with 0% financing with my trade-in and negative equity. Long story short I will never ever go back to anywhere else and will want car salesman Nick C. For future deals I can not say anything bad about Johnson City Ford I tell everyone about how they were and recommend everyone to them.
simply first rate.... - Greg Agvent
I knew what car i wanted - the MKZ Hybrid - black on black - Mountain View had one of the few cars in the southeast that fit the description....I'm in Atlanta - the car was in Chattanooga - Ron Elliott handled everything for me via text/email and phone - he answered every question - was prompt, attentive and applied no pressure! Thanks Ron!
We Love Jacky Jones Ford - Deana Woodruff
We love dealing with Jacky Jones Ford! We live in Knoxville and have bought vehicles form other dealerships in town, but no where else have we enjoyed the experience like we have with Lori Boles at Jacky Jones Ford. We have purchased 3 vehicles from Lori and have recommended her to others. We hate the car buying experience, but Lori has changed all that for us! As long as she's selling trucks, we'll keep buying from her!
Also have to give a shot out to the service department. They have been very polite and accommodating and their waiting room is very comfortable.
Deana & Kelley W.
Customer for Life - colwellre
I recently purchased a used Ford Explorer Sport Trac for my son at Landers Ford in Collierville. This is the third car I have purchased from this dealer in the past four years. Each experience has been better than the last. On all three occasions I’ve had the pleasure of dealing with Salesman Hani Qoran, Managers Kent Ritchey, Jr. and Julian Roberts, and Finance Manager Peter Cotros.
As a single mom, the car buying process is intimidating. At Landers, I am always greeted by a welcoming sales staff eager to be of service. Hani’s patient, laid-back demeanor makes me feel comfortable throughout the process of searching for the ideal vehicle. I’ve never felt pressure to purchase before being ready. Kent & Julian go above and beyond in working out the details of the purchases and ensuring that I remain a satisfied customer. Peter even makes the financial portion of the purchase a delight.
I will NEVER buy a car anywhere else. I highly recommend the Landers Ford Collierville team to everyone.
Very friendly, professional, experienced dealer. - rick123
The friendly, professional, experienced staff was very helpful in my purchase of the 2013 Lincoln MKX.
We had the best vehicle buying experience ever with Mullinax. You could never go wrong with your vehicle purchase with this dealership.
A load off - Stephen Watson
We had a great experience with Golden Circle Ford. Ithe was time to trade up for one of our vehicles and my daughter needed a safe vehicle to go off to college. These guys were awesome
Great Experience - grandpa1956
Mike Mohr did a wonderful job. Fast, thorough, honest, helpful. Great experience. Highly recommend this dealership, salesperson and finance mgr. Fun people to deal with
New Vehicle Purchase - SkiF150
I was told, by the salesperson that this dealership is not an USAA recommended dealer but will beat USAA pricing. When he gave me the 1st price quote it was $1,000 more than what USAA quoted for me. I had to print the USAA price quote for him because he did not believe me. He took that quote to the finance personnel and came back and told me they will sell at the price I showed them. I was told that they will beat USAA pricing, A TOTAL LIE! On their website it says they will beat USAA pricing.
Awesome experience! - Sam
My family and I were on vacation when our vehicle quit. Stopped by McNelly-Whaley Moror Company and saw Chris Schultz. He got us a vehicle at an awesome deal and had us back on the road in no time! We would definitely drive from Kentucky to Tennessee again for our next vehicle!
High price than any place!! - unhappy customer
Ted Russell at Kingston Pike charged high price than other body shops and they did not do good job repairing your car.
I won't suggest my friends to go there to fix their cars.
Misleading and Dishonest - nbarber545
Misleading and Dishonest, wasting lots of my time and money.! On 7-23-16 I stopped to look at a 2004 Dodge Vin 3D3MU48C14G264221 and Jason) a salesman showed me the truck. We didn't agree on a price so I left. He called me approx 20 minutes later with a price that I agreed with and said he would do some kind of warranty on the truck even tho they usually do not do that. I told Jason the salesman on 7-25-16 that I was working out of town and he said if I had my Wife to bring him a check for the full amount of $20,467.39) that the truck would be mine and all I had to do was come pick the truck up at my convenience. So on 7-25-2016 approx 2 hours after speaking to Jason my wife delivered the check. My wife took off work and traveled to Cookeville, TN to take them a check for the full amount. After the check was delivered, Jason calls and tells me the truck Must be picked up by the weekend. I was working in Cincinnati and took a day off from work on 7-28-2016 to travel to Cookeville, Tn to pick (MY) truck up. When I get to the dealership I was told the truck was Sold at 7am before I arrived.! (Sales hours are 9am-8pm) I was offered condolences and a full tank of fuel and $100 Dollar gift card. Or offered a 2010 ram truck for 7,000 more to settle up with me. I had took off work and drove 277 miles to get there in my old truck that gets 10 mpg, 100 dollars and one 1/4 tank never justifies the trouble or money wasted. I had already purchased 6 months insurance, plus got a loan on the truck at the bank to cover the 20,467.39 check I wrote them. I had also paid my dad fuel money to drive me from Albany, ky at my home to Cookeville to get the truck. Now I am out of pocket several hundred dollars, I have a loan on a truck I do not have, and I have purchased insurance on a truck I do not have. Later on 7-28-2016 I called the dealer asking about the same truck that was listed online and was told it was still available!
Stalling on warranty on new cars - JJ
They lie and fix nothing until your warranty expires. Your car will sit for days while they do nothing. You do know that AutoNation is the largest dealer in the world with hundreds of billions in sales ___would you call this a monopoly ???
Customer satisfaction at it lowest - NP-Greeneville
I bought a brand new 2016 Ford 150 in March 2016, after couple months or driving in June 2016 my vehicle just stopped on a middle of a road, vehicle started slowing down and gas paddle would not work at all and I pulled over with just momentum of the vehicle, I took it to the dealership and they were not able to find any problem, well 20 days later same thing happen and this time vehicle would not start at all, I ended up towing it and service dept were not able to find any problem as always, it took them almost a week so after 4-5 days I asked for a loaner vehicle and lucky me they actually did gave me a vehicle, well signed said that its non smoking vehicle but car it self was so dirty, it had filth all over the dashboard car was never vacuumed, I can see pet hair on the seats, I took it home and started sneezing and cough the next morning, then I did more digging and I found a rotten avocado in the trunk as soon as I folded the seats, how can you give a loaner vehicle with so much filth? BTW vehicle is not fixed and they cannot find the problem with it and they want to trade me with a new on and want me to loose 9K for a brand new vehicle that they sold me just 90 days ago. Its all a scam and they want customer to suffer.
I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo
I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry
Duncan Ford, will be the place, I get my cars serviced, from now on.
Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog
Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!
I have a 1998 Ford F-150 with which I was having problems... - mbadams
I have a 1998 Ford F-150 with which I was having problems and took it to the service dept. and explained in detail to the Service rep what the problems were. I had to take it back in for a second time to fix the things that they were suppose to fix the first time. I will never ever take another one of my Ford vehicles to this dealer again and I will never recommend this dealer to anyone for anything!! I have been a loyal Ford owner for over 30 years and have never recieved such service as I have here.