Return Customers for a Reason! - Vickie23
This is the second time we have purchased a car from Newton in a little over a year. Our experience both times was wonderful. No high pressure sales, easy financing, and great customer service. JT Rosenthal was fun, friendly and welcoming. Nobody enjoys sitting around a car dealership all day. We knew what we wanted and JT helped to get us in, out and on our way with a new car for our daughter in just a couple of hours. Liberty Duncan also did a great job communicating with us and getting our financing in order prior to our arrival. Thanks Newton! Highly recommended. We'll be back in the future.
Wouldn't go anywhere else for service - Monica2016
I purchased my Nissan Altima new at Nissan of Rivergate in 2011. They have serviced my vehicle from day 1 and I wouldn't trust it anywhere else. I live in Clarksville and will travel the distance for the amazing service department. Garret always provides me with an explanation of any work that may need to be done and an update when the work is complete. Even if it's just an oil change, Garret goes over any other items that need to be checked on my next visit. I couldn't be more thankful that I have a place I totally trust that I can take my vehicle to for service!
Great Experience - LaFonda Kay Durham
Fabulous buying experience with Brooks!! I'd recommend him to anyone!! He patiently answered all questions and we actually found we both shared a great love of hiking while waiting for the financial dust to settle. Amazing young man and a valuable asset to your dealership.
Best Car Buying Experience Ever! - Heather Bilbrey
We went got a car from Drive Time in Antioch in November. At the time we needed it and had no choice! We was pay $472.02 a month for an 08 Accord with 118,000 miles and over $17,000 left on it after a year! We had been told by every dealership major and minor they could not help us that we was too turned over in this car! After praying on it, I knew I had to go to Nissan then Tim Hewitt referred me to Derryck Russell! I met him the next day after discussing our situation! Most places will say I can definitely help you to get you in, but he actually did! Tomorrow we are getting a 2014 Buick Verano with 30,000 miles on a payment almost half what we was paying! Not only did he get up in a car that had ALL of our needs, wants, and more with a good payment, but he also helped us in making sure that the previous vehicle wouldn't have a big impact on our credit score which means everything when you're rebuilding! This man was not a salesman! He was one caring and helpful person helping another genuinely not looking for self gratification, but to actually make our overall lives better! He listened and took care of us during every step! I very highly recommend him and the dealership who was also very friendly to my children while there! Best car buying experience yet!
Suprisingly fast - jdcvlc
Craig Burton, although relatively new to the dealership was friendly, knowledgeable, and very helpful before during and after the sale. Although it was race day in Bristol and close to closing time Craig even took the time to walk us through the service procedure so we would know where to go when the Versa is ready for service.
Pleasant Car Buying Experience - Frankie_Nevada
Bishoy Rizk helped my son-in-law and I with the purchase of a new car. Bishoy is professional and knowledgeable. Great Experience! Great Staff!
Above and beyond - Hmorrow919
The customer service my husband and I received was about and beyond what any other car salesmen had done in our previous experience. Steve and Brian worked together to keep things moving along smooth and efficiently. We love our new car and didn't plan on buying brand new but once Steve and Brian showed us all of the options and talked through it will us we went with a 2016 altima. And couldn't love it more!!
pleasant transaction - serbtn
Brian was easy to work with on the purchase of a used truck. He allowed us to take to third party for inspection without and reservations.
First time buyer/Credit less than perfect - jackie
I didn't expect to buy a car so soon, but things happens. This was the first time I was purchasing a car on my own and it's a pretty intimidating experience. I went to several dealerships, including a different Nissan dealership, and no one was able to give me what I wanted/needed. I finally ended up at Nissan Downtown, which was suppose to be my first stop. I told Mr. Anderson my situation and terms, and he put me at ease letting me know that this isn't a problem. Not only did he meet me at my terms, I got what I needed and wanted. I was able to leave with a brand new car in less than 24 hours! I'm so happy with my experience with Mr. Anderson and Nissan Downtown. I couldn't imagine doing business with anyone else. Thank you so much!
New Sentra Purchase - pcartwright81
First new car purchase. Everyone was very nice and professional. I did get it for the advertised price via financing with NMAC and a military discount. They are the cheapest around with a no hassle price which I have to admit is very nice.
They are a really great place to go - Pudgie
I would highly recommend this dealership for they truly help a person when they are in need . They help you when no one else will help you .
Vehicle Purchase - Roy
Recently purchase a 2015 Nissan Altima from this dealership.
I was able to negotiate a walk out the door price via email which was honored upon our arrival and the sales process went as smoothly as I have ever experienced. It was like night and day compared to the horrible experience I had with Wolfchase Nissan.
2016 Nissan Altima - Bpreston
The customer service was exceptional. Justin was the sales representative. He was knowledgeable and straight forward. He waited patiently as I made up my mind.
Great Dealership - hottdogg
This is a great dealership to not only purchase new or used vehicles but for all needed service work.
The sales staff and service staff are the best.
Great service and prices - WCP
These guys have the lowest prices around. They were super easy to work with. No cat and mouse game and no pushy sales. It was the easiest car purchase I have ever made.
got oil chage nick and melissa r the best - crazy jessica
I love this place it not as good tho with out rufus I miss him so much... but melissa and nick and ted powell are the best and they will always be like family to me
Totally Insulted - Millie4854
Apparently Mtn. View Nissan does not know how to treat a customer or how to make a fair deal. Arrived Thursday to purchase a 2016 Rogue that we had test driven twice. Sticker price was 32600.00, sales manager had us financing 32,600.00 with nothing for our trade in ( 2013 Juke ) and no discounts, he must have thought we had no math skills. Also promised to change wheels to a set we wanted but then stated that he would have to pay an employee to change them. We were furious and walked out. Next day we went to Nissan of Chattanooga East and purchased the exact car for 4500.00 less. We were treated with respect and with great customer service. Will never return or recommend Mtn, View Nissan of Chattanooga!
this place rocks - Billy Ates
Came in looking at a used truck and left with a new Rouge, and my wife loves it. Will from here again. Best in Jackson
2016 Maxima - tnvols
I purchased car 2 months ago. Sensor fell out and fog light falling down. Took into dealership for repair and because it was on a Saturday and everyone wanted to leave they told me I need to call my insurance company I had hit something. I am an insurance agent and nothing was hit. No damage to car. Head technician told me the way the car is designed the bumper is in two parts and due to incline of work place it pulls front of car. Really!!! Drove Infinity before and never had issue and if I had any service issues they fixed with no problem. The design of the car?? Maybe. It is as low as infinity and maybe Nissan was in hurry and just does not want to take blame. I have pictures and another shop look at car. No fault of mine....
I did not get the warranty I paid for - Edge
I purchased a used vehicle from Premier Nissan in 2012 with 38,000 miles on the vehicle. I paid 1795.00 for a warranty and was told that it was for 100,000 miles. In 2014 I had an issue with the vehicle. I had not received my warranty contract so had to request it. One of the papers had a forged signature and one had my initial that showed my warranty was for 60,000 mi. The Mgr was quite rude when this was brought to his attention, especially the fact that my signature was forged. I tried to contact the owner, Lonnie Cobb, thru the mail as well as several phone calls without any results. Very poor business. I would not recommend this Dealership
Best Experience Ever! - altima1969
We came into to Wallace Nisssan last week to upgrade our Altima. Debbie our salesperson was so kind and courteous! We purchased a brand new Altima and love it! The sales manager Lenny was awesome he sold us the car for the invoice price and even gave us rain guards. I will only buy vehicles there now after my bad experiences at other dealerships.
Sold us a problem! - Danny
We took all the money we had to Twin City Nissan as a down payment on a used minivan. They showed us several Honda Odyssey's and let my wife drive a blue one. They called us shortly after and said we only qualified for a red vehicle. We purchased the van and 5 months later it needed a 4,000 transmission. Twin City Nissan said take it to Airport Honda, we can't help you. Airport Honda said we didn't sell it to you, we can't help you.( These dealerships are all affiliated).
After several months of not having a vehicle, Honda Corporate kicked in 1,000(an admission of guilt if you ask me). We borrowed another 3,000 and got the transmission replaced at Airport Honda. Their reward in the end for selling us a bad vehicle was getting paid to replace a transmission.
No one at either dealership would do anything to help us. I believe they knew the transmission was questionable and pushed us to this vehicle. We are in better shap now, have purchased several vehicles since, but will never go to the Twin City Delearships and warn everyone else to avoid them.
One of our biggest mistakes was not reviewing the Honda Odyssey on line. They had notorious transmission problems and as a struggling car buyer we think they should have helped us with our decision.
We have had positive dealership experience in Knoxville. My number is 865-556-0314 for positive recommendations. Often times folks think negative reviews are competition in disguise. I'm a sales person for an alarm company and have nothing to do with car sales.
Terrible experience all around - fso8783
Purchased a new Altima in '14. Finance manager who could barely communicate in English assured us multiple times he knew how to calculate and pay our taxes and to transfer a tag. Dealership charged twice the actual amount and would have kept it if we didn't catch it. Caught it because they didn't even pay the taxes or file the paperwork, and the state sent us a letter saying the vehicle isn't legal to drive. Took many hours of our personal time to fix this on our own after dealership charged us a document fee for doing it. Two years later, transmission is faulty and needs to be replaced because vehicle shuts off at stop lights. Returned to dealership because they sold my wife a scam warranty that's supposed to cover such issues that are obviously no fault of our own. Vehicle's computer doesn't send the "correct code" to replace transmission, although service department is sure it needs to be replaced. No rental vehicle was provided, even though it will take weeks to fix and we live over two hours from Ted Russell Nissan. Service drives vehicle and suggests my wife come get the car and drive it when it randomly turns off, making it seriously dangerous to drive. Worst experience imaginable with all aspects of this vehicle purchase. Will likely have to get an attorney involved to make this right...Sales manager drives up in his $100k sports car and brags about how much his payment is. My advice: stay clear of Ted Russell Nissan unless you're comfortable making these arrogant scammers more money. As a lending officer, this is the type of dealership we do not allow our clients to buy from.
Service Dept is a joke! - DicksonGG
Driving down the interstate on a Friday afternoon, and I start having a transmission problem. My husband and I tow the car since I was 75 miles away from home. I drop the car off first thing Saturday morning at Nissan of Dickson. They inform me that there's not a mechanic working that day, but that they'll look at it first thing Monday morning. I say that's fine, no problem. Monday rolls around, and no word by lunch. I call and inquire about the car, but the guy in service I talked to doesn't have a clue, nor does he care enough to go find out. My husband called a little while later, and the guy that he talked to said he couldn't find the ticket so he didnt know what was going on, but he would have the service manager call right back. Guess what? No call came. Now it's Tuesday afternoon, and still no word. We ended up going and getting the car and taking it elsewhere. And when we picked up the car, no apologies, nothing. They didn't seem to care about wasting my time at all. You would think that the best place to take your Nissan would be the Nissan dealer, but this place is a joke.
"Old-Time Service" - West, Shirley 1818
When greeted with a smile and warm handshake by Mr. Anthony Simmons, I knew I would receive exceptional service. My car search ended the day I entered the premise of Jim Keras Nissan Covington Pike. I wasn't thrown "the car salesman sales-pitch" and I wasn't rushed to just pick a car. Only did I need to tell Mr. Simmons what my car needs were. He showed genuine concern and patience, as did every member of the team there at RK (to include the receptionists, service department personnel, finance agent to the manager). I pulled off the lot in my new Nissan Pathfinder feeling that my car needs had been met, respected, having receiving exceptional customer service, a service that has fallen short in this present day...and I'm still a young woman. I will refer colleagues to you.
Terrible dealership - Oak Ridge Nissan nightmare
Shady as they come!! Stay as far away as you can get from this dealership! Worst experience I've ever had with buying a car. Do not make the mistake of falling for a total scam of a contact.
Don't let them service your vehicle!! - CM Tenn Nissan 370Z
After an oil change, my oil leaked out on vacation and I had my car towed in Alabama. Turns out it was because Tri-Cities Nissan service department did not tighten the oil plug. BUT that's not even the problem! The dealership refuses to do anything to correct the problem. In fact, the only way they will pay for the tow bill and bill at the other Nissan place that fixed my car, is if I sign an agreement that they are not responsible for any future damage to the motor. REALLY???!!! The dealership's service department is responsible for my engine and any damage that may have happened to it!!! They offered an extended powertrain warranty. Ok great! If you think it's so wonderful, then why do I STILL have to sign the release that your facility is not responsible for any damage to my engine??? I purchased a service plan when I bought the car. I asked for THAT money back. OBVIOUSLY I'm not going back there to have any service done to my Nissan Z370. BUT they refuse to give any of that money back either. Never have I ever been treated so coldly and rude. If I had a business and one of my employee's screwed up, I would do whatever it took to fix the problem to ensure the customer continued to trust me and use my establishment. This place...... NOPE!!! They could care less. Now I'm to the point that I will have to pursue legal action and that is sooooo sad.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Nissan Internet Director