Purchase of vechicle - Kasli64
Roger was really good to work with during my experience. They were very cordial. I feel they strive for perfection. I would recommend them for my friends and family members
"Nikki is by far the BEST Sales person" - Happy Parent
Nikki's persona and ability to bond with the customer is exceptional. She not only was able to put my daughter in a great car but she understood the limitations of a working single mom. I am very impressed with Nikki"s dedication to her profession and to the customer's needs. My daugther did not need my help in purchasing the car....She had Nikki!!! What a relief!! Thankyou again for having such a wonderful Staff and for that Southern Hospitatlity!!!
Two for One - Bernard LaFayette
Trent Gay helped me to get out of $8,000.00 of negative equity with one vehicle and kept me around the same payment with two great 2016 Nissan Versa sedans. The service and experience were wonderful. It seemed like everyone went out of their way to make sure I was taken care of. I highly recommend making that drive to Shelbyville, TN and getting a great deal with a group of people who are working to make a difference.
love my Rogue - Tar Johnson
We had a wonderful experience at Nissan of Cookeville and a very helpful salesman. Would highly recommend this dealership and salesman Cody Hillis. We purchased a Rogue and love it!
Excellent Service - ridge jaco
Craig Burton is the absolute best. Their whole staff team was a cut above the rest as well. Thank you very much Bill Gatton Nissan.
Positive team spirit dealership - cartrae2000
Great dealership with a lot of positive and pleasant sales staff. My salesman Bishoy Rizk has a very positive attitude and was enthusiastic in selling me the Rouge we bought. I'm retired with 43 years from Sears and know how important customer service is to a business. Bishoy was very knowledgeable on the Rouge and was concerned that I was happy with my purchase. I would recommend him to any of my friends and appreciated his team spirit.
Above and beyond - Hmorrow919
The customer service my husband and I received was about and beyond what any other car salesmen had done in our previous experience. Steve and Brian worked together to keep things moving along smooth and efficiently. We love our new car and didn't plan on buying brand new but once Steve and Brian showed us all of the options and talked through it will us we went with a 2016 altima. And couldn't love it more!!
pleasant transaction - serbtn
Brian was easy to work with on the purchase of a used truck. He allowed us to take to third party for inspection without and reservations.
First time buyer/Credit less than perfect - jackie
I didn't expect to buy a car so soon, but things happens. This was the first time I was purchasing a car on my own and it's a pretty intimidating experience. I went to several dealerships, including a different Nissan dealership, and no one was able to give me what I wanted/needed. I finally ended up at Nissan Downtown, which was suppose to be my first stop. I told Mr. Anderson my situation and terms, and he put me at ease letting me know that this isn't a problem. Not only did he meet me at my terms, I got what I needed and wanted. I was able to leave with a brand new car in less than 24 hours! I'm so happy with my experience with Mr. Anderson and Nissan Downtown. I couldn't imagine doing business with anyone else. Thank you so much!
Great Deal - mhobbs00
First, they include their doc fees in the list price, unlike most dealers so there aren't a bunch of added fees when you get to closing. Second, they were willing to hold a car for me until I could come a couple days later. Thirdly, and most importantly they sold me a brand new versa note for $13,215, with $1500 for my trade in (which is what NADA said I should get), and a 4.83% interest rate. Which is amazing! A dealer closer wanted $14,594 for the same car, but used with 5,000 miles on it. Additionally, the dealer closer to me was only go to give me $500 for my trade in and an 8% interest rate. By going to Mathews I saved $2,379 and got a brand new car on top of it! (On a side note, the interest rate was still a bit high compared to bank rates. But I am currently refinancing for 1.95% with a local bank, so it's a overall win for me.)
I should add that my salesman was, Bobby Kingston, the internet guy so he didn't try any tricks, but was straight up with me.
They are a really great place to go - Pudgie
I would highly recommend this dealership for they truly help a person when they are in need . They help you when no one else will help you .
Vehicle Purchase - Roy
Recently purchase a 2015 Nissan Altima from this dealership.
I was able to negotiate a walk out the door price via email which was honored upon our arrival and the sales process went as smoothly as I have ever experienced. It was like night and day compared to the horrible experience I had with Wolfchase Nissan.
Awesome!!! - Lace
Easy to deal with and super friendly. Very impressed with how kind and courteous the staff was. KZ went above and beyond as a sells man. Very well pleased!
Clean Facility - Smothermanp
When I commented on the cleanliness, I was made aware of the new floor tile in the service area. Because of the new tile, there was some scheduling problems, however, all work was completed in a timely manner. It was a completely satisfying experience.
Great service and prices - WCP
These guys have the lowest prices around. They were super easy to work with. No cat and mouse game and no pushy sales. It was the easiest car purchase I have ever made.
got oil chage nick and melissa r the best - crazy jessica
I love this place it not as good tho with out rufus I miss him so much... but melissa and nick and ted powell are the best and they will always be like family to me
Service department - Neveragain11
Had tires rotated making noise bout a week later after son, daughter n law as well as granddaughter drove car we took it to closest dealership waited 2 .5 hrs finally told us none of lug nuts were tight and front wheel close to falling off they did not charge us but gave us paper showing the problem and told us to take it back to mtn view and let them no we did never even offered to reimburse for rotation now even though car has been there every 2 months for oil change since new had maintenance done at 32,456 which was recommended but according to warranty 60,000 was the recommendation now they refuse to replace a $3,079.00 head gasket because the maintence wasn't done at 60,000 which they never suggested also says they contacted son which they never had and it was my granddaughter they talked even though my son has tried many times to call them they won't return call I m waiting now for a return call and ask to speak with person over dealership they refuse to let me speak with them we are look n to buy new car now will never buy from here for sure service department terrible notice where a Philip spratt had same problem with wheel issue am going to contact him don t take your vehicle here for your safety
carlock nissan is great! - stykman76
I recently had a great experience at Carlock Nissan! I was looking for a new car and Heather was great in helping me pick out some options that were best for me. She answered any question that I had, and was very professional! I will be back to make a future purchase, and will recommend Carlock Nissan to everyone I know!
My one simple process in my whole divorce! - Csimmons79
I can't recommend the people at Wolfchase Nissan enough. I was going through a divorce, moved to a new city and had just gotten a job. Ashley, the finance manager, worked some kind of magic and got someone to take a chance on this purple haired girl. It was quick, easy and painless. Love them!!
I did not get the warranty I paid for - Edge
I purchased a used vehicle from Premier Nissan in 2012 with 38,000 miles on the vehicle. I paid 1795.00 for a warranty and was told that it was for 100,000 miles. In 2014 I had an issue with the vehicle. I had not received my warranty contract so had to request it. One of the papers had a forged signature and one had my initial that showed my warranty was for 60,000 mi. The Mgr was quite rude when this was brought to his attention, especially the fact that my signature was forged. I tried to contact the owner, Lonnie Cobb, thru the mail as well as several phone calls without any results. Very poor business. I would not recommend this Dealership
Best Experience Ever! - altima1969
We came into to Wallace Nisssan last week to upgrade our Altima. Debbie our salesperson was so kind and courteous! We purchased a brand new Altima and love it! The sales manager Lenny was awesome he sold us the car for the invoice price and even gave us rain guards. I will only buy vehicles there now after my bad experiences at other dealerships.
Sold us a problem! - Danny
We took all the money we had to Twin City Nissan as a down payment on a used minivan. They showed us several Honda Odyssey's and let my wife drive a blue one. They called us shortly after and said we only qualified for a red vehicle. We purchased the van and 5 months later it needed a 4,000 transmission. Twin City Nissan said take it to Airport Honda, we can't help you. Airport Honda said we didn't sell it to you, we can't help you.( These dealerships are all affiliated).
After several months of not having a vehicle, Honda Corporate kicked in 1,000(an admission of guilt if you ask me). We borrowed another 3,000 and got the transmission replaced at Airport Honda. Their reward in the end for selling us a bad vehicle was getting paid to replace a transmission.
No one at either dealership would do anything to help us. I believe they knew the transmission was questionable and pushed us to this vehicle. We are in better shap now, have purchased several vehicles since, but will never go to the Twin City Delearships and warn everyone else to avoid them.
One of our biggest mistakes was not reviewing the Honda Odyssey on line. They had notorious transmission problems and as a struggling car buyer we think they should have helped us with our decision.
We have had positive dealership experience in Knoxville. My number is 865-556-0314 for positive recommendations. Often times folks think negative reviews are competition in disguise. I'm a sales person for an alarm company and have nothing to do with car sales.
Get off your phone - Sasquatch8er
Greeted by a young sales lady. Stated we wanted to look at two vehicles. After we weren't interested in one she walks off and beginstexting on her phone. Curiously i follow her inside were she is sitting at a desk with another person, still texting. Bye bye no sale for you went and bought elsewhere.
Service Dept is a joke! - DicksonGG
Driving down the interstate on a Friday afternoon, and I start having a transmission problem. My husband and I tow the car since I was 75 miles away from home. I drop the car off first thing Saturday morning at Nissan of Dickson. They inform me that there's not a mechanic working that day, but that they'll look at it first thing Monday morning. I say that's fine, no problem. Monday rolls around, and no word by lunch. I call and inquire about the car, but the guy in service I talked to doesn't have a clue, nor does he care enough to go find out. My husband called a little while later, and the guy that he talked to said he couldn't find the ticket so he didnt know what was going on, but he would have the service manager call right back. Guess what? No call came. Now it's Tuesday afternoon, and still no word. We ended up going and getting the car and taking it elsewhere. And when we picked up the car, no apologies, nothing. They didn't seem to care about wasting my time at all. You would think that the best place to take your Nissan would be the Nissan dealer, but this place is a joke.
Lies even on flyers they send out - Shalana white
Promised they could find me a vehicle and in my price range but ummmm nope. Jeremy and victory both really upset me and kept saying think about it. They said my car has no equity so basically nothing they can do. Also said the same exact words to my mother not to mention we both bought our car from oak Ridge Nissan myself three years ago and my moth a year and half. My best advice stay away from them.......
"Old-Time Service" - West, Shirley 1818
When greeted with a smile and warm handshake by Mr. Anthony Simmons, I knew I would receive exceptional service. My car search ended the day I entered the premise of Jim Keras Nissan Covington Pike. I wasn't thrown "the car salesman sales-pitch" and I wasn't rushed to just pick a car. Only did I need to tell Mr. Simmons what my car needs were. He showed genuine concern and patience, as did every member of the team there at RK (to include the receptionists, service department personnel, finance agent to the manager). I pulled off the lot in my new Nissan Pathfinder feeling that my car needs had been met, respected, having receiving exceptional customer service, a service that has fallen short in this present day...and I'm still a young woman. I will refer colleagues to you.
Watch!!! - Golfingman1975
We are getting ready to buy a new car...we bought our last one at Tri-Cities Nissan. The buying experience was pitiful. Offer us 1500 for our trade in and finally got them to 5500. I wrote how I would trade on the back of the deal sheet. Price of the new car less trade in + tax and less the rebate. Went to finance office and looked at the contract and they had used the rebate to get my trade in to 5500! I was walking out and they called me back in.
Service...scary! I took my car in for diagnosis and estimate for repair. They quoted me nearly 600 for the repair and told them I couldn't afford that. They brought my car out and on the way home the car started knocking. Checked the oil and it didn't even register on the dip stick. Put oil in and got it home and changed the oil. The oil plug was torqued to the point I almost couldn't get it out! I always change my own oil and had only been 1 month since the last oil change. I have no way of proving anything but with all my other experiences it seems pretty obvious. Buying a car does not end with the purchase! Remember you will probably need service.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Nissan Sales Manager
Newton Nissan South