Great Great service - jghita776
we had a excellent experience in buying a car with Olivian Balaj. I would recommend Newton Nissan to anyone. Great place to buy a Car!
"Nikki is by far the BEST Sales person" - Happy Parent
Nikki's persona and ability to bond with the customer is exceptional. She not only was able to put my daughter in a great car but she understood the limitations of a working single mom. I am very impressed with Nikki"s dedication to her profession and to the customer's needs. My daugther did not need my help in purchasing the car....She had Nikki!!! What a relief!! Thankyou again for having such a wonderful Staff and for that Southern Hospitatlity!!!
Twice as Nice! - the Lovvorns
We traded 2 vehicles and feel like we got a great deal on both. Matt was courteous, helpful and not at all pushy. We had a great experience! We've always received top quality service and are made to feel that our business is important and appreciated.
Thank you!!!! - Tgmart91
Robert did an awesome job helping me find the car I wanted and also help me get the payment I wanted also. Prob one of the best salesmen I've dealt with in the years I've shopped for cars. Thank you so much for your help and thank you nissan!!!
Purchase of Nissan Sentra - crivers4
I worked with Sonja Campbell and Desmond Lockett and both were super nice and very helpful. I live far from the dealership and worked upfront by email and cell to get the most information that I requested to help my search out. Desmond was great to work with during the many test drives and also checked to make sure we made it back to VA okay. My overall experience with the personnel and dealership was good.
Was willing to work with us - Lucy Presson
We came in late Friday evening to look at a car. Did not rush us and was willing to show different figures on purchasing. We all left around 10 pm
Fantastic customer service and awesome deal! - Karen Hethcoat
Recently I purchased a brand new Nissan Altima from Mike Goza at Nissan of Chattanooga East. It was the most pleasant car buying experience of my life! They are all so very kind and helpful and Mike went above and beyond to help me get the car I wanted. I highly recommend Mike Goza at Nissan East to all my family and friends.
pleasant transaction - serbtn
Brian was easy to work with on the purchase of a used truck. He allowed us to take to third party for inspection without and reservations.
Great deal, everyone was professional and friendly. - mom'scar
Ashok (Raju)Tulsiani was our sales person. After a very negative experience at Cool Springs Nissan, he redeemed our impression of car salesmen. He stood by the quoted phone price and made car buying as fast and easy as possible. I was very impressed with Kristin in finance as well. We feel we got a good deal on a new Maxima and would definitely recommend these folks to anyone!
Great Deal - mhobbs00
First, they include their doc fees in the list price, unlike most dealers so there aren't a bunch of added fees when you get to closing. Second, they were willing to hold a car for me until I could come a couple days later. Thirdly, and most importantly they sold me a brand new versa note for $13,215, with $1500 for my trade in (which is what NADA said I should get), and a 4.83% interest rate. Which is amazing! A dealer closer wanted $14,594 for the same car, but used with 5,000 miles on it. Additionally, the dealer closer to me was only go to give me $500 for my trade in and an 8% interest rate. By going to Mathews I saved $2,379 and got a brand new car on top of it! (On a side note, the interest rate was still a bit high compared to bank rates. But I am currently refinancing for 1.95% with a local bank, so it's a overall win for me.)
I should add that my salesman was, Bobby Kingston, the internet guy so he didn't try any tricks, but was straight up with me.
They are a really great place to go - Pudgie
I would highly recommend this dealership for they truly help a person when they are in need . They help you when no one else will help you .
Vehicle Purchase - Roy
Recently purchase a 2015 Nissan Altima from this dealership.
I was able to negotiate a walk out the door price via email which was honored upon our arrival and the sales process went as smoothly as I have ever experienced. It was like night and day compared to the horrible experience I had with Wolfchase Nissan.
Always a great dealership to work with! - meagan.troster
My family has always purchased their cars from Action Nissan, but I, myself, followed tradition and bought my very first car here! It was nothing short of awesome. The whole process was smooth. They really did what they could to accommodate my needs and expectations. Good group to work with!
EXCELLENT PEOPLE AND TREATMENT - nissanfam
well worth the drive and experience. were overly taken care of. great people, great team, and the process flowed well. at 46 yo and after buying several, several cars in my lifetime, this was by far the best purchasing experience i have ever had. both samantha and paul went a step beyond what they had to do to make me and my wife happy, along with an outstanding personality to boot. i would definitely drive the 3 hours from my home to do business with them again. and recommend anyone to do the same.
Don't bother with these people!! - pmack18
We set up an inquiry & a SCHEDULED test drive for a particular used car days in advance at a specific time, and we both left work early to make the over an Hour long trip down to Manchester...about a mile from the Exit, the dealership gives us a call telling us they JUST sold the car and the paperwork was being filled out right then and there from the people who bought it. This just goes to show how the sales people there value their own Commission checks over their Customer Service & Pre-made scheduling....shame on them for such incompetence & greed! Wasted over an hour driving down there for ABSOLUTELY nothing!
Do not even give this dealership the time of the day, you are better off at a place that actually puts value into their customers instead of only seeing them as their own personal gain, nothing more.
Go Somewhere else - Amanda Beddingfield
Worst experience EVER. We purchased a vehicle on April 1,2016. It had to go to service on that Monday. When I called nobody would return my calls or emails to tell me the status or what was going on with the service. Finally Shawn Huff answered and said he would take care of everything and gave me his Cell number. When I returned the loaner vehicle, not one single person greeted me, instead the salesperson (Stephen Hayes) met me at the door and said come with me. I was treated like a criminal. Not to mention the service work was not performed. The only person who has treated me like a human is the Internet Manager David Harris whom I have only talked to on the phone never in person. It has been over a month and my paper tag has expired. I called to see where my tag is to find out the vehicle is still registered. In the previous owners name. So I called the dealership and wouldn't you know it nobody is available to speak with me and Shawn Huff doesn't answer or return calls. So here I a with an expired Tag and can't fix it. So I called David Harris because receptionist said she would request a tag but manager probably wouldn't approve it. David says he will send me a tag there was a problem with the payoff of the vehicle and it should be taken care in a few days. So that tells me they sold a vehicle that shouldn't have been sold. Buying a car is supposed to be fun and easy. Hahahaha. Maybe somewhere else. Too bad I had to even give them one star
Service department - Neveragain11
Had tires rotated making noise bout a week later after son, daughter n law as well as granddaughter drove car we took it to closest dealership waited 2 .5 hrs finally told us none of lug nuts were tight and front wheel close to falling off they did not charge us but gave us paper showing the problem and told us to take it back to mtn view and let them no we did never even offered to reimburse for rotation now even though car has been there every 2 months for oil change since new had maintenance done at 32,456 which was recommended but according to warranty 60,000 was the recommendation now they refuse to replace a $3,079.00 head gasket because the maintence wasn't done at 60,000 which they never suggested also says they contacted son which they never had and it was my granddaughter they talked even though my son has tried many times to call them they won't return call I m waiting now for a return call and ask to speak with person over dealership they refuse to let me speak with them we are look n to buy new car now will never buy from here for sure service department terrible notice where a Philip spratt had same problem with wheel issue am going to contact him don t take your vehicle here for your safety
My one simple process in my whole divorce! - Csimmons79
I can't recommend the people at Wolfchase Nissan enough. I was going through a divorce, moved to a new city and had just gotten a job. Ashley, the finance manager, worked some kind of magic and got someone to take a chance on this purple haired girl. It was quick, easy and painless. Love them!!
Unethical & Double Talk - Carguy 2
In my personal opinion I would not recommend this dealership. The management along with the sales personnel do not possess any moral integrity. They will tell you what you want to hear but stick it to you in the end.
They will lie to your face and their only concern is maximizing there profit at your expense.
FAMILY VISIT - SATISFIED
I CAN'T SAY ENOUGH ABOUT CARLOCK. IT WAS LIKE BEING AT HOME WITH FAMILY. THEY KNEW ME ,YET WE HAD JUST MET FOR THE FIRST TIME. MY NEEDS WERE MET WITHOUT QUESTION AND I GOT EVERYTHING I NEEDED JUST BY ASKING. THEY FIT MY BUDGET RIGHT AWAY AND I AM SO HAPPY THEY ARE HOMETOWN PEOPLE. THE CUSTOMER IS SUPPOSED TO COME FIRST, WELL THIS IS WHERE THEY DO. DON'T HESITATE TO SHOP HERE YOU'LL MISS OUT ON WHAT YOU WANT AND NEED. MY CAR, I LOVE IT. :) THANKS CARLOCK,SPECIAL THANKS TO RACHEL H.
I did not get the warranty I paid for - Edge
I purchased a used vehicle from Premier Nissan in 2012 with 38,000 miles on the vehicle. I paid 1795.00 for a warranty and was told that it was for 100,000 miles. In 2014 I had an issue with the vehicle. I had not received my warranty contract so had to request it. One of the papers had a forged signature and one had my initial that showed my warranty was for 60,000 mi. The Mgr was quite rude when this was brought to his attention, especially the fact that my signature was forged. I tried to contact the owner, Lonnie Cobb, thru the mail as well as several phone calls without any results. Very poor business. I would not recommend this Dealership
POOR SERVICE - dzeringue
Sad when your 77 Year Old Mother purchased her vehicle there and has only trusted the Dealership to take care of her vehicle for her every need from replacing her tires to her oil changes any thing pretaing to this vehicle and she gets mistreated by the service department. Oh and I did I mention it was the Manager Andy..Really.!
Who takes over 3 hours to replace 2 tires and then refuses to give paper work on the new tires seriously and charges a disposal fee for the two tires taken off and put in the back of her SUV..OH WAIT FOR THE GOOD PART...THEY PUT THE OLD TIRES ON TOP OF HER WALKER AND SHE COULDN'T GET HER WALKER OUT TO GET INTO HER DOCTOR APPOINTMENT THE NEXT MORNING. ..
BY THE WAY SHE MISSED HER DOCTOR APPOINTMENT THAT AFTERNOON DUE TO HAVING TO WAIT SO LONG AND IT WILL BE 6 WEEKS BEFORE SHE CAN GET ANOTHER APPOINTMENT WITH THE CARDIOLOGIST. .
WAY TO GO VICTORY NISSAN AND OH BY THE WAY THEY HAVE YET TO RETURN A PHONE CALL TO MYSELF OR MY MOTHER NOR HAVE THEY REFUNDED HER DISPOSAL FEE..IT'S BEEN A WEEK. .BEWARE...!!!!!!
Sold us a problem! - Danny
We took all the money we had to Twin City Nissan as a down payment on a used minivan. They showed us several Honda Odyssey's and let my wife drive a blue one. They called us shortly after and said we only qualified for a red vehicle. We purchased the van and 5 months later it needed a 4,000 transmission. Twin City Nissan said take it to Airport Honda, we can't help you. Airport Honda said we didn't sell it to you, we can't help you.( These dealerships are all affiliated).
After several months of not having a vehicle, Honda Corporate kicked in 1,000(an admission of guilt if you ask me). We borrowed another 3,000 and got the transmission replaced at Airport Honda. Their reward in the end for selling us a bad vehicle was getting paid to replace a transmission.
No one at either dealership would do anything to help us. I believe they knew the transmission was questionable and pushed us to this vehicle. We are in better shap now, have purchased several vehicles since, but will never go to the Twin City Delearships and warn everyone else to avoid them.
One of our biggest mistakes was not reviewing the Honda Odyssey on line. They had notorious transmission problems and as a struggling car buyer we think they should have helped us with our decision.
We have had positive dealership experience in Knoxville. My number is 865-556-0314 for positive recommendations. Often times folks think negative reviews are competition in disguise. I'm a sales person for an alarm company and have nothing to do with car sales.
Be aware.... be aware. They rob you.... - Alex
I went last week Wallace Nissan (2733 E Stone Dr., Kingsport, TN37660) to buy Rouge for my Medical school Son. Once I have done with Floor sales man Mr. Joseph McGuigan, another guy came to me and introduce himself as a sales manager Lenny Hacken/ hackman. I don't remember last name properly. We came up with after door price including all taxes. I wrote a check for that amount. After all paper work done, I was ready to get car key, all of a sudden he (Lenny) came to me asking for $1000 more money. I asked him once our deal is done why you asking more money? He has no answer, then he went to someone else & discussed with him. Don't know who that person was. Finally came up with $395 more & gave the reason that the more money is for him to raise. He couldn't clarify what's that raise means. After some hot argument I tore up all my paper work laying on table along with my written check & walked away. While I was walking away I heard he told me get out because he has no clarification. I could have stop there & call the law or ask for the owner or top management team but figured out all these people roaming around act like vulgar. I am also in business, I don't want to waste my time & effort with such a lower category business management
The guy (Lenny) who introduce as a sales manager his mentality is like that, then think about the whole team & the management.
First they trap you with very low price & come up with higher than other dealership. After all we are not masticating grass. Long story in short go to other dealership.
Misleading advertised prices. - carbuyer
Don't plan on buying your vehicle for the advertised price. The Sales Manager plays the standard games with customers and will not honor advertised prices for vehicles listed (with the VIN) on their ads. Go somewhere that sells cars at the price they advertise (plus doc fee, tax, title and tag). For Nissans try Ted Russel or Airport Nissan. Shop anywhere EXCEPT Oak Ridge Nissan if you want to be treated fairly and get a decent price.
"Old-Time Service" - West, Shirley 1818
When greeted with a smile and warm handshake by Mr. Anthony Simmons, I knew I would receive exceptional service. My car search ended the day I entered the premise of Jim Keras Nissan Covington Pike. I wasn't thrown "the car salesman sales-pitch" and I wasn't rushed to just pick a car. Only did I need to tell Mr. Simmons what my car needs were. He showed genuine concern and patience, as did every member of the team there at RK (to include the receptionists, service department personnel, finance agent to the manager). I pulled off the lot in my new Nissan Pathfinder feeling that my car needs had been met, respected, having receiving exceptional customer service, a service that has fallen short in this present day...and I'm still a young woman. I will refer colleagues to you.
Five Stars to Robbie Sturgill - Heather
If you go to this dealership make sure to ask for Robbie Sturgill. He was the only one I met that treated me with any respect. The managers were disrespectful and arrogant. They made me feel like they could care less if I bought from them or not. If it hadn't been for Robbie, I would not have bought there. Joe Whitaker, the guy that did all the paperwork was very proficient. I enjoyed speaking with Robbie and Joe.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Nissan Internet Manager
Nissan Service Advisor