Worth the Drive! - ashleythomas
I had such an amazing experience at Newton Nissan. Sarah was very friendly and made the entire process super comfortable. I will certainly be back and would highly recommend Newton to anyone interested in a vehicle purchase. I am so thrilled with my purchase and being part of the Nissan family now! -Ashley Thomas
Amazing Service - Bayleigh09
Mike Lewis is the absolute best salesman! He made my experience with Newton Nissan the best. I was there on Saturday, March 25th 2017 and he went above and beyond to help find the vehicle I was looking for in a timely manner. His upbeat personality and kindness made car shopping a blast. I can not say enough how much I enjoyed meeting him! I'm very happy to be part of the Newton family and will send everyone I can to Newton Nissan in Shelbyville! Newton Nissan thank you for giving me a chance and working with me! And to Mike, thank you for everything! I'll be waiting on my sunroof 😉
Ps- the manager over financing who walked me through all of my paperwork was amazing too!!
Definitely an innovation that excites - JSSlaughter1
Nissan of Rivergate is very lively, the experience was better than that of other dealerships I have visited and the staff were in point. Each congratulating me over the PA system and some personally. I will highly recommend Nissan to any of my friends and family due to the quality and performance compared to other brands.
Great car buying experience! - kgambel
Chris was amazing! He went above and beyond and really made me comfortable and happy throughout the whole process. I would definitely recommend Chris and Nissan of Cool Springs!
Best experience I've had at a dealership EVER!!!! - Soonerboys1
My car salesman Mr. Ward was very helpful and knowledgeable about his products. He answered all questions we had and worked for us to get the best deal on our new car. I recommend anyone and everyone who is going to Cookeville Nissan to ask for him. Thanks so much for helping us get our new car.
Used car purchase - Greg
Mike Goza, Chris Harris and Lindsey Thomas are some of the best in the business. You will not be disappointed in the service you get from them.
Roberson's Frontier - robersonsfrontier17
Brian Gay was awesome in his approach he listened answered all my questions and made it happen.All my businesses will be at Nissan of Cleveland and Brian Gay will be my salesman great job
Top Reviewed Specialists At This Dealership
Awesome experience - Danetta Joyner
Corey is an amazing service advisor. He's always pleasant and thorough. Love the atmosphere of the dealership. It is always very personable and friendly.
Wonderful Experience! - Aalger03
I just got home from Matthews Nissan in Clarksville, TN. From the moment I stepped foot on property a few days ago to today - it has been nothing short of wonderful. This is one of the best dealerships I've ever been to!
Make sure you ask for Jeff - he not only handled our needs professionally, but made the experience of buying a new vehicle fun!! He is honest, knowledgeable, and not overbearing. I would highly recommend him as your contact!
Also, Kenny (who handled the paperwork/warranty portion of the sale) had me laughing the whole time! I felt like I had known him forever -- he truly made me feel like family.
Long story short - Go to Matthews Nissan if you want to be taken care of when you buy/lease your next vehicle! You won't be sorry!!
New Purchase - ProfLicht
Derek Anderson went above and beyond to help my wife and I purchase new vehicles. I would highly recommend Downtown Nashville Nissan for your new purchase.
Wonderful customer service - yvonne perry
Great place to purchase a car. The staff was great especially Calvin my saleman. Calvin knowledge about the car that I purchased was amazing. I will recommend the dealer with Calvin as the saleman.
Couldn't of been better - Abryanna03
Great sales team great service so far hoping to get my car right I'm very happy with it and the service they I received
They are a really great place to go - Pudgie
I would highly recommend this dealership for they truly help a person when they are in need . They help you when no one else will help you .
Exceptional Staff and Experience! - Schilds1017
My husband and I just bought a new Maxima (an amazing car by the way)! We had everything worked out by text before we arrived the next day to finalize the purchase. Brian Cosby was extremely friendly and helpful. I would recommend him a thousand times!
Very nice - Ruby Renee
I come in for my free oil change. I did talk to the service guy about the dealerships prices and they are absolutely out rages
Terrible Service - dwaller11
I don't ususally post like this so I feel that I must quality to say it must be really bad for me to post here. I've been an Action Nissan customer for many years and have bought at least 6 vehicles from them myself in addition to referring them to many others that have purchased vehicles.
A current experince with the service department is untenable. I have a 2016 Maxima that had a recall. This was scheduled over a week in advance with clear documenation on what was to be corrected. AT NO TIME did anyone notify me that it was likely the car would not be able to be fixed in one day. The car was taken in on the scheduled day and they were to call my designee when it was ready. She called back on 4 different occasions to leave messages. Twice the mailbox was full and no message cold be left. Finally, she just went to the dealership to pick up the car. She was there for over an hour and a half before they told her that that type of recall always required the ordering of a part and they would have to keep the car until it came in. (critical safety factor). She was given a loaner car with the instructions "when your car is ready, you will have to return the loaner within 12 hours or you will be charged for the rental" AT that point, they could give us no idea of the timeframe of part receipt and repair.
A couple of major issues this causes...an unintended second and inconveninet trip back to the dealer to return the rental car, and a need to always have someone available to return the car at a moments notice. I feel it prudent here to indicate that we both travel for our jobs and are not always in town to meet the needs of the dealership.
A week and a day has now gone by with many calls to the service department and many messages left. NO return calls, NO updates on expected repair dates. Many messages left and mailbox full on multiple occasions.
I have also had direct contact with the Service manager - Tyler Johnston - who swore that he would keep me informed of the progress. When I called him back today, he was at lunch and inconvenienced to talk with me and had no memory of our previousl discussion. Obviously my inconvenience and frustration was of no consequence to him.
Steer clear of this service department. Very dissappointing interactions and interactions.
Ask for Mike, wonderful sales consultant! - Kimberly Webb
Mike was awesome! He was very polite, courteous, and explained everything clearly. He listened to our needs and budget and helped us find the vehicle we needed. I definitely recommend Mike to anyone in need of a new vehicle. He's not pushy. He really listens to you. He helps you find what you're looking for.
Pre-approved doesn't mean pre-approved - preapproved-not
Told we were pre-approved for 2016 model vehicle. When we got there, amnesia had taken grip on the finance office and we discovered that they were willing to push us in a brand new, butt-ugly Nissan Versa (xxx edition). Pre-app. is just a ploy.
Excellent Service, Friendly Staff - Lori
Tristen McKelvey provided an excellent sales experience. He was pleasent and patient. He, along with Chris, addressed all my concerns and questions to help ensure I was able to purcase a safe and dependabe car for my daughter. I actually found an Altima I wanted across the road and he was able to work with Shane T to complete our sale. John Roberts and his staff at both his dealerships are top notch. I am very pleased with our experienceand my daughter loves her beautiful Altima!
2017 Nissan Roafue - Amanda Meeks
I had the best experience with Carlock Nissan in Jackson TN. My sales associate Mark Dalton was very professional and went above and beyond to make sure my husband and I had a pleasurable experience. Using our new Rogue. Earl in the finance department also provided us with a wonderful experience. If your looking for no hassle experience come see Mark Dalton at Carlock Nissan in Jackson TN!!
Anything to make a sale - KD6311
A few months ago I went to MTV Nissan to buy a truck. When they were working on the deal they ask me to fill out a credit app. so I did. I ask them not to shoot it to every bank. Told them to ONLY send to to the ONE they thought would give me the best deal. Originally that's what they did. Then after I left and did NOT take the deal then Austin Watson relative to the owners decided to shoot it to more than a hand full Leanders causing a huge hit on my credit. I wouldn't recommend any of the dealership to anyone. This is BAD business. The salesman (Derek)was great, not his fault. He did everything I ask. But the finance department has a huge problem if the they need to sell a vehicle that bad.
Service Dept - Madmaxgirl
Service department recommends customers make appointments for routine maintenance (oil changes, tire rotation, etc.). So I do. What's the point? I still waiting 2.5 hours before my car is taken back for service!!!!
Worst dealership I've been to - Lonnie G.
Where do I begin. So, last week I was in the market for a new car and Twin City Nissan was recommended to me. I called and spoke to a very nice Saleswoman (Nicky) who I felt legitimately wanted to help me buy a car. I made an appointment to see the sales manager that evening to have my vehicle appraised for trade-in . When I arrived on the lot to have my vehicle appraised, I felt like from the get go that the sales manager didnt want to make a deal with me. My suspicions were confirmed when he spent only 45 seconds looking at my vehicle, then told me that there's pre-much no vehicle he could put me in because my payments would be about 475 to 500 and something dollars a month. He said just keep driving want I have because no dealership could get my payments to where I wanted which was 375 to 400 monthly. Two days later I purchased a brand new Nissan Altima from Ted Russell Nissan. Not only did they do the trade, they were very patient and professional. Also, with the excellent deal they got me on my trade-in, the Altima was was purchased under MSRP and my payments came in under 400 a month, right where I wanted them. Do yourself a favor and drive the extra few minutes to Ted Russell you'll be very pleased you did.
Awful dealership - Unknown
I wish I could give this less than one star because they honestly don't even deserve that. I purchased a vehicle. After I got it home I noticed the paint was peeling on it. I contacted them less than a week from purchasing the vehicle and then they said they would fix it but it would be a few weeks before their paint guy was there. Finally, they were able to see me coincidentally after the 30 days was up They "repaired it" by touching up the color and it is not even the same color. It looks awful. It seriously looks like someone just painted white out over it. I could have did a better job than these clowns. The vehicle is now peeling all over and I am now having to get a new paint job myself at my expense. They presented a clean carfax and claimed the vehicle has never being wrecked. When you look at the paint closely, you can see that it is bubbled up and has been touched up in numerous spots. The taillights were also backwards and I had to get them rewired. These guys look at vehicles all day every day. They sold me this vehicle knowing that it had paint issues and failed to disclose that information. They also refused to help me rectify the issue even though I contacted them about the issue within the first few days of purchasing the vehicle and they just kept brushing me off. I will never purchase another vehicle from here ever again. I love Nissan but these guys give Nissan a bad name. If you choose Nissan, purchase from a corporate Nissan dealer, not a franchise such as this one.
It was fast and excellent - John T Baehr
I cant say anything but wow my name is john baehr and this place was awesome they had everthing ready before i even showed up 125% from me thanks ted Russell Nissan
BAD DONT BUY FROM THEM - ugaman11
WALLACE NISSAN KINGSPORT
DO NOT BUY FROM THESE PEOPLE WE TOOK OUR CAR IN FOR A NOISE OF A BELT THEY AND THOUGHT CAR WAS NOT SHIFTING RIGHT THEY DROVE THE CAR AND UT ON COMPUTER AND THEY SAID IT WAS IN THE ABS AND IT WOULD BE 104.00 TO TRACE IT DOWN AND THEY DONE TO RECALLS 1.CONSOLE HADE TO BE CUT BACK AND A UP GRADE TO THE CVT (TRANSMISSION) TNEN AFTER DRIVING HOME IT WAS WORSE THEN WHEN WE TOOK IT IN IT WOULD JUST STAY IN ONE GEAR AND RUN 7000 RPM I CALLED THEM AND THEY SAID NOTHING COME BAC ON THE CVT .SO LATER THAT NIGHT THE CAR CVT (TRANSMISSION) WENT COMPELTLY OUT WOULD NOT GO ANYWHERE JUST COULE HOURS AFTER THEY DID THE CVT U GRADE.NOW THEY WILL NOT PAY FOR THE REPAIR SO WE WILL HAVE TO TALE A LEGEL ROUTE TO HAVE OUR CAR FIXED AFTER THEY ERFORMED UP GRADE AND TORN THE CVT TRANSMISSION OUT .STAY CLEAR DO NOT BUY FROM THEM.
HERE IS MANY MORE.
I have taken my 2008 Nissan Rogue in to let them deal with a loud whistle coming from the transmission 4 times now. The first 2 times I was told that there was nothing going on. Third time I was told it needed a transfer case. I replaced the transfer case but the whistle was still there. 2 days ago I took it in for them to look at it a 4th time. I was told that they couldn't hear anything after driving it 33 miles and keeping it there for almost 3 days. As soon as I got it back from them and drove it on the highway the whistle started immediately. How in the world is that possible if they did a thorough job of diagnosing the issue? So 2 days worth of driving and a a detailed explanation of the problem from me and yet they still couldn't hear it? Sounds like they need some help in the diagnostics department. They are probably good for oil changes and standard repairs but I can assure you that there is no way in xxxx they are qualified to diagnose anything other than standard issues.
3k, to have trans and radiator replaced. large metal cover under engine left off. plastic shrouds loose. rude service manager and service reps. HAVE PICTURES!!!!!!!
Very unprofessional - Shannon Yarbro
I went buy a 2014 nissan truck I seen on Website.it had been thru their 160 something check,nissan certified, price 32500 ,set app for 6:00 a day after I seen on site. Got in drove truck ,noticed cab caved in scratches and dents all up sides. We seen after bring out of dark,salesman said oh yeah thats the way we got it bare In mind I drove 60 miles to look at it. After that wife and daughter seen another vehicle right beside they want to drive ,salesman said we tried starting earlier ithis wouldn't start,he tried to jump again it was a no go neither. Best I can tell that check they do on no good if they do it or intentionally misleading. U decide.
Don't let them service your vehicle!! - CM Tenn Nissan 370Z
After an oil change, my oil leaked out on vacation and I had my car towed in Alabama. Turns out it was because Tri-Cities Nissan service department did not tighten the oil plug. BUT that's not even the problem! The dealership refuses to do anything to correct the problem. In fact, the only way they will pay for the tow bill and bill at the other Nissan place that fixed my car, is if I sign an agreement that they are not responsible for any future damage to the motor. REALLY???!!! The dealership's service department is responsible for my engine and any damage that may have happened to it!!! They offered an extended powertrain warranty. Ok great! If you think it's so wonderful, then why do I STILL have to sign the release that your facility is not responsible for any damage to my engine??? I purchased a service plan when I bought the car. I asked for THAT money back. OBVIOUSLY I'm not going back there to have any service done to my Nissan Z370. BUT they refuse to give any of that money back either. Never have I ever been treated so coldly and rude. If I had a business and one of my employee's screwed up, I would do whatever it took to fix the problem to ensure the customer continued to trust me and use my establishment. This place...... NOPE!!! They could care less. Now I'm to the point that I will have to pursue legal action and that is sooooo sad.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Certified Sales and Leasing Consultant
Nissan of Cool Springs
Nissan Sales Manager
Nissan Finance Director