Very smooth - Rain1983
I had a great experience. was completely hassle free. They were super friendly and willing to work with me. I would recommend them to anyone. When I decided to replace my other car I will definitely be coming back. Thanks Ben and Anthony, you're amazing!!!!
Always a Great Experience - carolg
The service reps at Nissan of Rivergate are SO great. My wait is never lengthy, and tv and refreshments in the lounge make the wait enjoyable. No one there tries to sell me a service that I don't need. They always do a multi-point check on my car and conference with me concerning the results. I've been a customer for years and plan to stay with them.
got exactly what I asked for - Bama fan
I asked to get a certain vehicle with a specific price and Catherine and Scott delivered. I never felt pressured and was handled with professionalism and respect. Will recommend to friends and family.
Awesome salesman - Satisfied Customer
I had the best experience with Stephen,Freddy and Rob.
I worked with Rob before and he works with purchasing a vehicle. I definitely will continue to work with Cool Springs location.
Painless - Dani211
We were very eager to see a Rogue One edition of the Rogue. Jeff Harrison was knowledgeable, helpful and made bringing our rogue home a painless experience!
It was professional and smooth. Mike was a great - Jennifer Reynolds
Mike was very helpful in my decision. He helped me pick the right car for my budget and I felt very comfortable with the choice I made. He was not only professional but was fun to deal with. He went right along with my craziness, as I tried talking myself out of buying a car, and keeping my old one. My son and I really enjoyed the way he worked with us. He deserves 10+ stars!!!
Great Experience! - Michele
Had a wonderful experience at this dealership with Tanner Roberts. Would definitely buy from him again! He was very professional and knowledgeable and such a nice salesperson. We left the dealership with a good feeling about our purchase.
Top Reviewed Specialists At This Dealership
New Sentra Purchase - pcartwright81
First new car purchase. Everyone was very nice and professional. I did get it for the advertised price via financing with NMAC and a military discount. They are the cheapest around with a no hassle price which I have to admit is very nice.
Great experience - Chase Darnell
Recently purchased a vehicle here. My rep Michael Cart was extremely helpful and the whole experience was very smooth. Would definitely recommend this dealership to others.
Phenomenal Service!!! - Woo10
Super fantastic service!!! This is my 2nd Nissan that I have purchased. My first experience with this dealership was GREAT (over 9 years ago). They were very professional, courteous, and very much aware of my needs and aggressively exceeded my expectations!! I left Nissan that day VERY, OVERWHELMINGLY satisfied!! This 2nd time was an absolute charm!! ALL of my needs were met actually exceeded. I am so happy with my new 2017!!
Couldn't of been better - Abryanna03
Great sales team great service so far hoping to get my car right I'm very happy with it and the service they I received
Great experience. - Marcia
A very pleasant experience. The salesman was knowledgeable and courteous. He was extremely helpful throughout the entire process. The time and attention given by the salesman were above expectations.
They are a really great place to go - Pudgie
I would highly recommend this dealership for they truly help a person when they are in need . They help you when no one else will help you .
great deal - slabdad
Purchased a used vehicle from Bill Gatton Nissan. Brian Cosby was helpful and knowledgeable. Helped work a great deal on a great Nissan titan XD.
1/18/17 - Rogue1
My service advisor was a Richard Taylor. He was extremely nice and helpful. I had a long wait, and he confirmed that the length of time for service was ok with me.
Service calls not answered / called back - MJS
My PATHFINDER has been showing ENGINE LIGHT. It failed TN State INSPECTION. It has only 9800+ miles. I brought to dealer on 6th - they were closing due to weather. Asked me to bring car next day. I went there again on Saturday (1/7/2017). Checked it out and told me to bring car back on Monday when they will have part (O2 Sensor??) in. By the way after that visit the Air Bag light come and blinking. I brought my car back on Monday - The part was not in. Asked me to go back - said they will call back - It is 1/12/2017 - Have not heard fro them. I called several times - Either no one PICKS the phone and when I could leave a message NO ONE has called back. What a lousy - irresponsible DEALERSHIP!!!!! I hope the District Manager talk to these people and straighten them out.
I doubt now the QUALITY of NISSAN Vehicles
Pleasant - Patty1027
The sales person was very easy to work with. Wish that it would not take so long to buy though, but other than that Emma was easy to work with and did not pressur us.
Chasing a lady out the door?What?!? - Badmanager
Contacted this dealer via a website with a lower price than dealer website. Received a timely call from a pleasant person named Aaron, described the vehicle and no pressure.
That was the good part.
Scheduled a test drive a few days later thru the same person I originally spoke with,
I did arrive late for my appointment (20 minutes).
Was passed to first sales rep in sight.
I informed the person I spoke with I had limited time prior to scheduling this appointment as it was 1.5 hr drive, didnt share that upon arrival because I felt it had been shared already.
No one knew what car I was interested in.
Car had 2 service lights on and zero gas.
No one knew the features of the car & that they advertised this car with features it did not have. (Heated rear seats)
This car had 4,000 more miles on it than advertised.
The sign on car said comes with warranty.
In negotiation this warranty became $2500+ Mysteriously
Pressured for higher down payment before I even found out what they would give me for my car.
Told me my car has very high miles, as they documented it as 30,000 more miles than what my car had. I quickly pointed out that error.They did re-evaluate that but very upset over the fact I found this car for almost $4,000 less than their asking price and they said they were fixing that error ASAP, it was wrong. Keep in mind I made contact thru this very website they are referencing....
After much pressure for a much higher down payment,I was offered less than 1/2 the value of my vehicle.
Was told told I was getting their car for wholesale so they would pay me wholesale for my car.
Prior to this, I was told what I did in a former career 20 +yrs ago even though there were no loan terms set yet for purchase because I did not know what they were offering for my car.
It was not a salary nor credit issue...
Ok no problem. No deal...
Not here, you get yelled at by the
Then, chased out the door with him yelling what your payment could be.
Nothing about how they are offering you less than 1/2 your cars value.
I ask for my keys... waited.
He comes back, talking more payments.
Payment was not a discussion as I didn't get what I felt a fair value for my car; a Lexus which there are 28 for sale within 200 miles,
None with the upgraded wheels and a few with all features.
I was chased to my car with this guy yelling payments at me!!!
Then, if that wasn't enough I get a text trying to still sell me a car.
All while they jacked the price of this car by $5,000 on that same website within minutes of my leaving the dealership.
Excellent Service, Friendly Staff - Lori
Tristen McKelvey provided an excellent sales experience. He was pleasent and patient. He, along with Chris, addressed all my concerns and questions to help ensure I was able to purcase a safe and dependabe car for my daughter. I actually found an Altima I wanted across the road and he was able to work with Shane T to complete our sale. John Roberts and his staff at both his dealerships are top notch. I am very pleased with our experienceand my daughter loves her beautiful Altima!
Cant fix what they sell. - Jonathan Kilgore
Have a less than a year old car from them. It randomly shuts off. They did a recall on the turbo and that was suppose to fix it not so much even though i knew it wouldnt before they did it. There service advisor Brandon Cobb was rude to me on the phone and spoke down to me like I knew nothing about automobiles. The service manager is too busy with his other dealerships to take time to correct the sitiuation
Mileage rollback - Bkirk
I was in a bad spot on the vehicle I had. It had a mileage rollback on it and I owed more than double what the car was worth. They gave what they could for my car and with the rebates I was able to get out from under the car and into a car I loved. They were all really friendly. It was a great experience and I'm very happy with my new car.
The service victory Nissan was great!!!! - William Lucas Reddick
I called them on Saturday 12-17-16 and spoke with Gene Aloi and set up an appointment to speak with him in person I figured I didn't have good enough credit then before I knew it I was speaking with Michael Ladd with the finance department!!! They had me in a 2012 Nissan versa in no time!!! Great Service!!!!!!
World Class Service - william.s.rolison
Matthew and the team were great and easy to do business with. Bought car over the phone. Vehicle was delivered to GA and was easy peasy, and everything was handled as promised. Will shop Twin City again!
Service Dept - Madmaxgirl
Service department recommends customers make appointments for routine maintenance (oil changes, tire rotation, etc.). So I do. What's the point? I still waiting 2.5 hours before my car is taken back for service!!!!
BAD DONT BUY FROM THEM - ugaman11
WALLACE NISSAN KINGSPORT
DO NOT BUY FROM THESE PEOPLE WE TOOK OUR CAR IN FOR A NOISE OF A BELT THEY AND THOUGHT CAR WAS NOT SHIFTING RIGHT THEY DROVE THE CAR AND UT ON COMPUTER AND THEY SAID IT WAS IN THE ABS AND IT WOULD BE 104.00 TO TRACE IT DOWN AND THEY DONE TO RECALLS 1.CONSOLE HADE TO BE CUT BACK AND A UP GRADE TO THE CVT (TRANSMISSION) TNEN AFTER DRIVING HOME IT WAS WORSE THEN WHEN WE TOOK IT IN IT WOULD JUST STAY IN ONE GEAR AND RUN 7000 RPM I CALLED THEM AND THEY SAID NOTHING COME BAC ON THE CVT .SO LATER THAT NIGHT THE CAR CVT (TRANSMISSION) WENT COMPELTLY OUT WOULD NOT GO ANYWHERE JUST COULE HOURS AFTER THEY DID THE CVT U GRADE.NOW THEY WILL NOT PAY FOR THE REPAIR SO WE WILL HAVE TO TALE A LEGEL ROUTE TO HAVE OUR CAR FIXED AFTER THEY ERFORMED UP GRADE AND TORN THE CVT TRANSMISSION OUT .STAY CLEAR DO NOT BUY FROM THEM.
HERE IS MANY MORE.
I have taken my 2008 Nissan Rogue in to let them deal with a loud whistle coming from the transmission 4 times now. The first 2 times I was told that there was nothing going on. Third time I was told it needed a transfer case. I replaced the transfer case but the whistle was still there. 2 days ago I took it in for them to look at it a 4th time. I was told that they couldn't hear anything after driving it 33 miles and keeping it there for almost 3 days. As soon as I got it back from them and drove it on the highway the whistle started immediately. How in the world is that possible if they did a thorough job of diagnosing the issue? So 2 days worth of driving and a a detailed explanation of the problem from me and yet they still couldn't hear it? Sounds like they need some help in the diagnostics department. They are probably good for oil changes and standard repairs but I can assure you that there is no way in xxxx they are qualified to diagnose anything other than standard issues.
3k, to have trans and radiator replaced. large metal cover under engine left off. plastic shrouds loose. rude service manager and service reps. HAVE PICTURES!!!!!!!
Disapointed - bstewart
I stopped at this Nissan Dealership due to a sign that was seen from the interstate. They were doing the ( if it drives it is worth 5.500.00). Well just let me tell you. This is so not a good deal because I had looked at the same Rogue at the Nissan Dealership in Cookville and this Nissan in Knoxville had jacked up their prices by 3 to 4 thousand dollars. And after telling them the only deal I would be willing to do, they kept pushing and pushing for me to do something total different. Well If you want a Nissan and want to work with someone that is willing to go that extra mile to help you check out the Cookville Nissan. The guy I have been working with has been awesome.
Most horrible experience buying a car ever - Nkan
These people are terrible they advertise one thing and sell something completely different they don't stand behind what they say and pull every trick in the book to confuse you into thinking you got a good deal till you get home and crunch the numbers and then still not be able to figure out how you got screwed so bad and if you have a trade in they will screw you even worse I full warn you to stay clear of this dishonest dealership
"Old-Time Service" - West, Shirley 1818
When greeted with a smile and warm handshake by Mr. Anthony Simmons, I knew I would receive exceptional service. My car search ended the day I entered the premise of Jim Keras Nissan Covington Pike. I wasn't thrown "the car salesman sales-pitch" and I wasn't rushed to just pick a car. Only did I need to tell Mr. Simmons what my car needs were. He showed genuine concern and patience, as did every member of the team there at RK (to include the receptionists, service department personnel, finance agent to the manager). I pulled off the lot in my new Nissan Pathfinder feeling that my car needs had been met, respected, having receiving exceptional customer service, a service that has fallen short in this present day...and I'm still a young woman. I will refer colleagues to you.
Don't let them service your vehicle!! - CM Tenn Nissan 370Z
After an oil change, my oil leaked out on vacation and I had my car towed in Alabama. Turns out it was because Tri-Cities Nissan service department did not tighten the oil plug. BUT that's not even the problem! The dealership refuses to do anything to correct the problem. In fact, the only way they will pay for the tow bill and bill at the other Nissan place that fixed my car, is if I sign an agreement that they are not responsible for any future damage to the motor. REALLY???!!! The dealership's service department is responsible for my engine and any damage that may have happened to it!!! They offered an extended powertrain warranty. Ok great! If you think it's so wonderful, then why do I STILL have to sign the release that your facility is not responsible for any damage to my engine??? I purchased a service plan when I bought the car. I asked for THAT money back. OBVIOUSLY I'm not going back there to have any service done to my Nissan Z370. BUT they refuse to give any of that money back either. Never have I ever been treated so coldly and rude. If I had a business and one of my employee's screwed up, I would do whatever it took to fix the problem to ensure the customer continued to trust me and use my establishment. This place...... NOPE!!! They could care less. Now I'm to the point that I will have to pursue legal action and that is sooooo sad.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Nissan Finance Director
Certified Sales and Leasing Consultant
Nissan of Cool Springs