Helpful, Professional and Respectful - TwoMack91
Newton Nissan made the car buying experience easy, without pressure while being professional, helpful and transparent. Our salesman, Matt McSwain was especially courteous, helpful and knowledgeable. The sales manager was also courteous, helpful and straightforward in our dealings, which unfortunately has not been my general experience in the past with other dealerships.
Purchase new car - kKATHLEEN BRAUCKMULLER
Hi, my name is Kathy Brauckmuller and I am 68 and have purchase many cars in my lifetime but without question this was the best experience I have ever had because Tori Andrews went above and beyond what a normal sales person would do without pressure with knowledge and caring that happily influenced me to purchase my new Nissan. I have already recommended this dealership to someone and they went there and purchased a new Altima,
Great personable help! - Devan_wingert
When you visit here be sure to get with Nikki! She is wonderful and will do whatever she can to help you get the best deal possible!
Nissan of Cookville "first timers" - avabelle
We worked with Nicolas Larwig. I would like to thank him for doing everything possible to get exactly the details I wanted for this car. This was the smoothest going experience we have ever had buying a car. Stephanie in finance also did a excellent job.
Over and above! - CobbinHixson
I was visiting my parents in Chattanooga for the day on Saturday when the starter decided to quit working on my 2004 Nissan Frontier. My father had always had good dealings with this dealership, so I had AAA tow it there, knowing I would probably have to drive back to Chattanooga to get it. The truck arrived at the dealership right after lunch, and Jeff Milsaps gave me a call to let me know it had arrived. They checked out the vehicle, and determined that the starter had indeed ceased to start, and that I needed a new one. He offered me several options, but being an older vehicle, I opted for a remanufactured one. He said it would be tight, but if the starter got there, there was a slight possibility that he could it complete by the time the service department closed at 4 PM. I told him that would save me about 250 miles of driving, and taking a day off of work. Sure enough, the car was completed right at 4PM, and he even stayed over a few minutes to allow me to come and get it that evening rather than coming back the next week. Jeff and the technicians there definitely went over and above to not inconvenience me any more than necessary, and I cannot speak highly enough of their willingness to do that for a customer that had never shopped there before. Thanks again Jeff!
One of the best Car Buying experiences I've ever had - RichC
I called several other dealerships before calling Nissan of Cool Springs. To say Bishoy Rizk was a cut above anyone else I spoke with is an understatement. He showed a true interest in understanding all of my needs, explaining all of the options, and helping to get me in the car I really wanted and within budget. He did not pressure me in any way at any point in the process. He answered every question I had and got back promptly if he had to research something. He also made the purchasing part as efficient as I've ever been through, preparing papers ahead of time, taking me for a test drive while other papers were finalized. He explained every detail of the car I asked about with 100% patience and a smile. Fantastic job. Marty Lang was also exceptional at the finance side of the process. Very friendly, patient and knowledgeable. Answered all questions simply and covered all points, again with no pressure to accept options I did not want. Extremely happy with my purchase, and will recommend Nissan of Cool Springs to all my friends and colleagues.
Easy peasy - BethD.
Brian Gay and Alfonzo Rivezzo were as helpful as can be. I picked my car and was financed and out the door before dinnertime! And I felt that Brian was only worried about me. None of that juggling customers. He was with me from start to finish (He asked me how I took my coffee and even brought me a refill before I left) He was very knowledgeable about the vehicles on the lot and didn't pressure me at all. We filled out the paperwork, Alfonzo came out and introduced himself and went to work! From start to finish, the whole process took less than 3 hours I got the car I wanted at a good price. Car buying the way it should be.
So if you want an easy car buying experience, ask for Brian( He is just so durn nice and personable, by the time I left, I felt I had known him half my life)
Top Reviewed Specialists At This Dealership
Wonderful Experience! - Aalger03
I just got home from Matthews Nissan in Clarksville, TN. From the moment I stepped foot on property a few days ago to today - it has been nothing short of wonderful. This is one of the best dealerships I've ever been to!
Make sure you ask for Jeff - he not only handled our needs professionally, but made the experience of buying a new vehicle fun!! He is honest, knowledgeable, and not overbearing. I would highly recommend him as your contact!
Also, Kenny (who handled the paperwork/warranty portion of the sale) had me laughing the whole time! I felt like I had known him forever -- he truly made me feel like family.
Long story short - Go to Matthews Nissan if you want to be taken care of when you buy/lease your next vehicle! You won't be sorry!!
GREAT!!! - Angel
Called Corey (My Service Advisor) told him I was hearing noises in my brakes & could he get me in. He always say Sure Ms. Weems & take care of the problem for me with a smile no matter what time it is early morning or late in the afternoon. He is very Professional. After taking care of the Problem then it comes to paying Katherine always has this Beautiful personality & big smile that makes you not mine paying...
In and Out - Kjdahlinger
My favorite thing about this dealership is that they give you a specific timeframe for the work being done and stick to it. I can wait as long as needed if I know what to expect. The attendant was pleasant, specific about what would be done, what it would cost, and recapped the service again when I left. She also told me what would be coming upon my next visit. I was in and out as expected, and enjoyed the TV in while waiting.
Bought a car a week ago - Brandy Evans
They were awsome very helpful and nice thanks to Luke for finding the right car for my daughter they are great people there is live 2 hours from them and the next car or Suv I will drive to buy it with them
Couldn't of been better - Abryanna03
Great sales team great service so far hoping to get my car right I'm very happy with it and the service they I received
They are a really great place to go - Pudgie
I would highly recommend this dealership for they truly help a person when they are in need . They help you when no one else will help you .
Excellent service - Jamie Ervin
Awsome experience. Brian Cosby and the finance team are wonderful. I would recommend Bill Gatton Nissan to anyone looking for a new car. Excellent customer service!
Possitive experience - Lsharp
My wife and I had not aight a new vehicle since 1993 and were really dreading the experience of haggling with a salesman ! However our buying experience was easy and stress free at Nissan of Murfreesboro ! Excellent friendly customer service, we are very proud and pleased with our Pathfinder platinum edition !!!!
Terrible Service - dwaller11
I don't ususally post like this so I feel that I must quality to say it must be really bad for me to post here. I've been an Action Nissan customer for many years and have bought at least 6 vehicles from them myself in addition to referring them to many others that have purchased vehicles.
A current experince with the service department is untenable. I have a 2016 Maxima that had a recall. This was scheduled over a week in advance with clear documenation on what was to be corrected. AT NO TIME did anyone notify me that it was likely the car would not be able to be fixed in one day. The car was taken in on the scheduled day and they were to call my designee when it was ready. She called back on 4 different occasions to leave messages. Twice the mailbox was full and no message cold be left. Finally, she just went to the dealership to pick up the car. She was there for over an hour and a half before they told her that that type of recall always required the ordering of a part and they would have to keep the car until it came in. (critical safety factor). She was given a loaner car with the instructions "when your car is ready, you will have to return the loaner within 12 hours or you will be charged for the rental" AT that point, they could give us no idea of the timeframe of part receipt and repair.
A couple of major issues this causes...an unintended second and inconveninet trip back to the dealer to return the rental car, and a need to always have someone available to return the car at a moments notice. I feel it prudent here to indicate that we both travel for our jobs and are not always in town to meet the needs of the dealership.
A week and a day has now gone by with many calls to the service department and many messages left. NO return calls, NO updates on expected repair dates. Many messages left and mailbox full on multiple occasions.
I have also had direct contact with the Service manager - Tyler Johnston - who swore that he would keep me informed of the progress. When I called him back today, he was at lunch and inconvenienced to talk with me and had no memory of our previousl discussion. Obviously my inconvenience and frustration was of no consequence to him.
Steer clear of this service department. Very dissappointing interactions and interactions.
Ask for Mike, wonderful sales consultant! - Kimberly Webb
Mike was awesome! He was very polite, courteous, and explained everything clearly. He listened to our needs and budget and helped us find the vehicle we needed. I definitely recommend Mike to anyone in need of a new vehicle. He's not pushy. He really listens to you. He helps you find what you're looking for.
Pleasant - Patty1027
The sales person was very easy to work with. Wish that it would not take so long to buy though, but other than that Emma was easy to work with and did not pressur us.
Excellent Service, Friendly Staff - Lori
Tristen McKelvey provided an excellent sales experience. He was pleasent and patient. He, along with Chris, addressed all my concerns and questions to help ensure I was able to purcase a safe and dependabe car for my daughter. I actually found an Altima I wanted across the road and he was able to work with Shane T to complete our sale. John Roberts and his staff at both his dealerships are top notch. I am very pleased with our experienceand my daughter loves her beautiful Altima!
Absolutely Satisfied!!!! - Fran123
Well I had to right sales person!! He made sure I got what I wanted. The right car and the right payments. Rich was AWESOME!!! Excited about my experience.. He didn't stop till I walked away more then Happy!!
2017 Nissan Roafue - Amanda Meeks
I had the best experience with Carlock Nissan in Jackson TN. My sales associate Mark Dalton was very professional and went above and beyond to make sure my husband and I had a pleasurable experience. Using our new Rogue. Earl in the finance department also provided us with a wonderful experience. If your looking for no hassle experience come see Mark Dalton at Carlock Nissan in Jackson TN!!
Service Dept - Madmaxgirl
Service department recommends customers make appointments for routine maintenance (oil changes, tire rotation, etc.). So I do. What's the point? I still waiting 2.5 hours before my car is taken back for service!!!!
Worst experience - Eerised84
This place is horrible, they didn't honor the agreed upon price nor did they discuss the interest rate or the taxes. We bought a used car when we could have gotten a brand new vehicle for the same price. Our salesman took advantage that we were first time car buyers and really made me feel like an idiot.
AWFUL SERVICE - Bartender4512
I first took my car to Victorh Nissan in Dickson on December 27th, 2016. We were on our way back from Texas when I started having transmission issues. My car had to be towed there. Luckily, I had an extended warranty that would cover the transmission. I was informed that the service manager would be in charge of my car and would call me once they had it diagnosed.. NEVER GOT A CALL. I called them every day for a week before I finally got someone on the phone that would give me some answers. It took them almost a month to "approve" the warranty from Nissan, although I called the 1800 number and confirmed the warrant within 10 minutes?? Okay. Then it was always something. I would call to ask about any info on my car "oh we don't know. Sorry." "Oh the part is being ordered.. sorry." "Oh more cars came in after yours, but theirs comes first." We're almost 2 months in & they call to say there's rust on the catalytic converter (which is normal) but they're going to have to break it to get to the transmission and I have to pay for it--- but don't worry. They're willing to split the price and only charge me $677!!! WHAT A JOKE! After wasting almost 2 months of my time, I finally got it towed to Action Nissan in Nashville who is going to fix it for me and ALSO give me a rental car to drive until it's fixed (which according to them, Dickson should've done in the first place.) thank you for wasting my time! I will NEVER come back and I will not recommend ANYONE coming to see you.
Great Dealer - Vin
It was a perfect car buying experience. Excellent selection, great prices, friendly and helpful sales and service people. I Can't recommend Oak Ridge Nissan highly enough. ????????????????????
BAD DONT BUY FROM THEM - ugaman11
WALLACE NISSAN KINGSPORT
DO NOT BUY FROM THESE PEOPLE WE TOOK OUR CAR IN FOR A NOISE OF A BELT THEY AND THOUGHT CAR WAS NOT SHIFTING RIGHT THEY DROVE THE CAR AND UT ON COMPUTER AND THEY SAID IT WAS IN THE ABS AND IT WOULD BE 104.00 TO TRACE IT DOWN AND THEY DONE TO RECALLS 1.CONSOLE HADE TO BE CUT BACK AND A UP GRADE TO THE CVT (TRANSMISSION) TNEN AFTER DRIVING HOME IT WAS WORSE THEN WHEN WE TOOK IT IN IT WOULD JUST STAY IN ONE GEAR AND RUN 7000 RPM I CALLED THEM AND THEY SAID NOTHING COME BAC ON THE CVT .SO LATER THAT NIGHT THE CAR CVT (TRANSMISSION) WENT COMPELTLY OUT WOULD NOT GO ANYWHERE JUST COULE HOURS AFTER THEY DID THE CVT U GRADE.NOW THEY WILL NOT PAY FOR THE REPAIR SO WE WILL HAVE TO TALE A LEGEL ROUTE TO HAVE OUR CAR FIXED AFTER THEY ERFORMED UP GRADE AND TORN THE CVT TRANSMISSION OUT .STAY CLEAR DO NOT BUY FROM THEM.
HERE IS MANY MORE.
I have taken my 2008 Nissan Rogue in to let them deal with a loud whistle coming from the transmission 4 times now. The first 2 times I was told that there was nothing going on. Third time I was told it needed a transfer case. I replaced the transfer case but the whistle was still there. 2 days ago I took it in for them to look at it a 4th time. I was told that they couldn't hear anything after driving it 33 miles and keeping it there for almost 3 days. As soon as I got it back from them and drove it on the highway the whistle started immediately. How in the world is that possible if they did a thorough job of diagnosing the issue? So 2 days worth of driving and a a detailed explanation of the problem from me and yet they still couldn't hear it? Sounds like they need some help in the diagnostics department. They are probably good for oil changes and standard repairs but I can assure you that there is no way in xxxx they are qualified to diagnose anything other than standard issues.
3k, to have trans and radiator replaced. large metal cover under engine left off. plastic shrouds loose. rude service manager and service reps. HAVE PICTURES!!!!!!!
Worst dealership and service - IJohn
Extremely rude and untrained people - from front desk to management. STAY AWAY!! If you want to wast your time and money, then go to Ted Russell Nissan. I had to deal with several times with this dealership for various issues. Worst people...
Don't let them service your vehicle!! - CM Tenn Nissan 370Z
After an oil change, my oil leaked out on vacation and I had my car towed in Alabama. Turns out it was because Tri-Cities Nissan service department did not tighten the oil plug. BUT that's not even the problem! The dealership refuses to do anything to correct the problem. In fact, the only way they will pay for the tow bill and bill at the other Nissan place that fixed my car, is if I sign an agreement that they are not responsible for any future damage to the motor. REALLY???!!! The dealership's service department is responsible for my engine and any damage that may have happened to it!!! They offered an extended powertrain warranty. Ok great! If you think it's so wonderful, then why do I STILL have to sign the release that your facility is not responsible for any damage to my engine??? I purchased a service plan when I bought the car. I asked for THAT money back. OBVIOUSLY I'm not going back there to have any service done to my Nissan Z370. BUT they refuse to give any of that money back either. Never have I ever been treated so coldly and rude. If I had a business and one of my employee's screwed up, I would do whatever it took to fix the problem to ensure the customer continued to trust me and use my establishment. This place...... NOPE!!! They could care less. Now I'm to the point that I will have to pursue legal action and that is sooooo sad.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Certified Sales and Leasing Consultant
Nissan of Cool Springs
Nissan Service Advisor
Nissan Finance Director
Nissan Sales Manager