New car purchase - *****
Our first experience with Nissan. From the time we walked in until we drove off the lot with a new vehicle, we were treated with respect. All our questions were answered promptly and honestly. Our salesman, Danny Cutrell was first rate! He was very helpful and took the time to go over several features of our new vehicle.
"Nikki is by far the BEST Sales person" - Happy Parent
Nikki's persona and ability to bond with the customer is exceptional. She not only was able to put my daughter in a great car but she understood the limitations of a working single mom. I am very impressed with Nikki"s dedication to her profession and to the customer's needs. My daugther did not need my help in purchasing the car....She had Nikki!!! What a relief!! Thankyou again for having such a wonderful Staff and for that Southern Hospitatlity!!!
Love my new car - Betty 16
Trent did a great job meeting our needs. Everyone was we worked with was great. We would come back in the future for our next car.
Kristi Lewis was amazing she knew our situation and helped - Mrs.Sowell3
Kristi knew the situation we where in and we spent all day on phone and email trying to make the one thing this family needed. She was amazing
Great Salesman - Cgreen12
My salesman Desmond Lockett was extremely helpful in helping me find the perfect car. I test drove several different vehicles and Desmond didn't try to pressure me and was very patient. This is the first vehicle I have ever bought from this dealership and I will say it won't be my last as long as they have salesmen like Desmond.
We had a great experience! - Ray Mac
This is the third vehicle we have purchased through this dealership. We have always had an enjoyable time with them. They have worked very hard to meet our needs whether that is financial or particular model we wanted. I also have all my service and maintenance done at this dealership. I love the express lane for service. They always go the extra mile to meet our needs. THANKS!
Fantastic customer service and awesome deal! - Karen Hethcoat
Recently I purchased a brand new Nissan Altima from Mike Goza at Nissan of Chattanooga East. It was the most pleasant car buying experience of my life! They are all so very kind and helpful and Mike went above and beyond to help me get the car I wanted. I highly recommend Mike Goza at Nissan East to all my family and friends.
pleasant transaction - serbtn
Brian was easy to work with on the purchase of a used truck. He allowed us to take to third party for inspection without and reservations.
Great Deal - mhobbs00
First, they include their doc fees in the list price, unlike most dealers so there aren't a bunch of added fees when you get to closing. Second, they were willing to hold a car for me until I could come a couple days later. Thirdly, and most importantly they sold me a brand new versa note for $13,215, with $1500 for my trade in (which is what NADA said I should get), and a 4.83% interest rate. Which is amazing! A dealer closer wanted $14,594 for the same car, but used with 5,000 miles on it. Additionally, the dealer closer to me was only go to give me $500 for my trade in and an 8% interest rate. By going to Mathews I saved $2,379 and got a brand new car on top of it! (On a side note, the interest rate was still a bit high compared to bank rates. But I am currently refinancing for 1.95% with a local bank, so it's a overall win for me.)
I should add that my salesman was, Bobby Kingston, the internet guy so he didn't try any tricks, but was straight up with me.
They are a really great place to go - Pudgie
I would highly recommend this dealership for they truly help a person when they are in need . They help you when no one else will help you .
Vehicle Purchase - Roy
Recently purchase a 2015 Nissan Altima from this dealership.
I was able to negotiate a walk out the door price via email which was honored upon our arrival and the sales process went as smoothly as I have ever experienced. It was like night and day compared to the horrible experience I had with Wolfchase Nissan.
False advertising - WCP
Do not waste your time with Action Nissan in Antioch when car shopping. When you search various websites, they will show the lowest prices by far but it is a total bait and switch. I went to see a car advertised with 11,000 miles for a very reasonable price. When I arrived the car had 20,000 miles and the price was $4500 more. The salesman scoffed at me when I showed him the Internet price and told me
"This was not the car for me" at that price.
On the other hand, the folks down at John Roberts Nissan in Manchester were more than happy to sell me the almost identical car for $3000 less than Action's low internet price. Yes it's a drive but well worth the service and price.
Great service and prices - WCP
These guys have the lowest prices around. They were super easy to work with. No cat and mouse game and no pushy sales. It was the easiest car purchase I have ever made.
RECOMMEND - jack russell
A DEALERSHIP THAT DID WHAT WAS PROMISED .WORTH THE DRIVE,GIFT TO ONE HAPPY GRAND-DAUGHTER.THE AUTO QUALITY WE ALSO ARE WELL PLEASED WITH.
got oil chage nick and melissa r the best - crazy jessica
I love this place it not as good tho with out rufus I miss him so much... but melissa and nick and ted powell are the best and they will always be like family to me
Service department - Neveragain11
Had tires rotated making noise bout a week later after son, daughter n law as well as granddaughter drove car we took it to closest dealership waited 2 .5 hrs finally told us none of lug nuts were tight and front wheel close to falling off they did not charge us but gave us paper showing the problem and told us to take it back to mtn view and let them no we did never even offered to reimburse for rotation now even though car has been there every 2 months for oil change since new had maintenance done at 32,456 which was recommended but according to warranty 60,000 was the recommendation now they refuse to replace a $3,079.00 head gasket because the maintence wasn't done at 60,000 which they never suggested also says they contacted son which they never had and it was my granddaughter they talked even though my son has tried many times to call them they won't return call I m waiting now for a return call and ask to speak with person over dealership they refuse to let me speak with them we are look n to buy new car now will never buy from here for sure service department terrible notice where a Philip spratt had same problem with wheel issue am going to contact him don t take your vehicle here for your safety
My one simple process in my whole divorce! - Csimmons79
I can't recommend the people at Wolfchase Nissan enough. I was going through a divorce, moved to a new city and had just gotten a job. Ashley, the finance manager, worked some kind of magic and got someone to take a chance on this purple haired girl. It was quick, easy and painless. Love them!!
Sales manager and GM was very helpful - Tracy
i had bought a car earlier this month I didn't have the car for 4 hours and found out the transmission was messed up so I talk to the people they took the car so it can get fix they had it for a week and when I had got it back the same thing happened again so I end up getting my money back and found a car at Nissan I got it a couple of days later it messes up and it's a used car sold as is but they where nice enough to fix my car with no charger
Complete liars! - Crm0614
They are a example of why the car buying industry has a bad rep! I had a deal worked on Sunday with bottom line price approved and ready to go, but thought they could get me a better rate. Andy the finance manager was supposed to call Monday morning with the finals. Never heard from him. I talked to another finance manager that was completely rude and told me the couldnt do the deal at the price i was quoted and increased the final price by $8000.00! Stay away!! I will never go there again!!
I did not get the warranty I paid for - Edge
I purchased a used vehicle from Premier Nissan in 2012 with 38,000 miles on the vehicle. I paid 1795.00 for a warranty and was told that it was for 100,000 miles. In 2014 I had an issue with the vehicle. I had not received my warranty contract so had to request it. One of the papers had a forged signature and one had my initial that showed my warranty was for 60,000 mi. The Mgr was quite rude when this was brought to his attention, especially the fact that my signature was forged. I tried to contact the owner, Lonnie Cobb, thru the mail as well as several phone calls without any results. Very poor business. I would not recommend this Dealership
POOR SERVICE - dzeringue
Sad when your 77 Year Old Mother purchased her vehicle there and has only trusted the Dealership to take care of her vehicle for her every need from replacing her tires to her oil changes any thing pretaing to this vehicle and she gets mistreated by the service department. Oh and I did I mention it was the Manager Andy..Really.!
Who takes over 3 hours to replace 2 tires and then refuses to give paper work on the new tires seriously and charges a disposal fee for the two tires taken off and put in the back of her SUV..OH WAIT FOR THE GOOD PART...THEY PUT THE OLD TIRES ON TOP OF HER WALKER AND SHE COULDN'T GET HER WALKER OUT TO GET INTO HER DOCTOR APPOINTMENT THE NEXT MORNING. ..
BY THE WAY SHE MISSED HER DOCTOR APPOINTMENT THAT AFTERNOON DUE TO HAVING TO WAIT SO LONG AND IT WILL BE 6 WEEKS BEFORE SHE CAN GET ANOTHER APPOINTMENT WITH THE CARDIOLOGIST. .
WAY TO GO VICTORY NISSAN AND OH BY THE WAY THEY HAVE YET TO RETURN A PHONE CALL TO MYSELF OR MY MOTHER NOR HAVE THEY REFUNDED HER DISPOSAL FEE..IT'S BEEN A WEEK. .BEWARE...!!!!!!
Sold us a problem! - Danny
We took all the money we had to Twin City Nissan as a down payment on a used minivan. They showed us several Honda Odyssey's and let my wife drive a blue one. They called us shortly after and said we only qualified for a red vehicle. We purchased the van and 5 months later it needed a 4,000 transmission. Twin City Nissan said take it to Airport Honda, we can't help you. Airport Honda said we didn't sell it to you, we can't help you.( These dealerships are all affiliated).
After several months of not having a vehicle, Honda Corporate kicked in 1,000(an admission of guilt if you ask me). We borrowed another 3,000 and got the transmission replaced at Airport Honda. Their reward in the end for selling us a bad vehicle was getting paid to replace a transmission.
No one at either dealership would do anything to help us. I believe they knew the transmission was questionable and pushed us to this vehicle. We are in better shap now, have purchased several vehicles since, but will never go to the Twin City Delearships and warn everyone else to avoid them.
One of our biggest mistakes was not reviewing the Honda Odyssey on line. They had notorious transmission problems and as a struggling car buyer we think they should have helped us with our decision.
We have had positive dealership experience in Knoxville. My number is 865-556-0314 for positive recommendations. Often times folks think negative reviews are competition in disguise. I'm a sales person for an alarm company and have nothing to do with car sales.
Best Experience Ever! - altima1969
We came into to Wallace Nisssan last week to upgrade our Altima. Debbie our salesperson was so kind and courteous! We purchased a brand new Altima and love it! The sales manager Lenny was awesome he sold us the car for the invoice price and even gave us rain guards. I will only buy vehicles there now after my bad experiences at other dealerships.
Lies even on flyers they send out - Shalana white
Promised they could find me a vehicle and in my price range but ummmm nope. Jeremy and victory both really upset me and kept saying think about it. They said my car has no equity so basically nothing they can do. Also said the same exact words to my mother not to mention we both bought our car from oak Ridge Nissan myself three years ago and my moth a year and half. My best advice stay away from them.......
"Old-Time Service" - West, Shirley 1818
When greeted with a smile and warm handshake by Mr. Anthony Simmons, I knew I would receive exceptional service. My car search ended the day I entered the premise of Jim Keras Nissan Covington Pike. I wasn't thrown "the car salesman sales-pitch" and I wasn't rushed to just pick a car. Only did I need to tell Mr. Simmons what my car needs were. He showed genuine concern and patience, as did every member of the team there at RK (to include the receptionists, service department personnel, finance agent to the manager). I pulled off the lot in my new Nissan Pathfinder feeling that my car needs had been met, respected, having receiving exceptional customer service, a service that has fallen short in this present day...and I'm still a young woman. I will refer colleagues to you.
Five Stars to Robbie Sturgill - Heather
If you go to this dealership make sure to ask for Robbie Sturgill. He was the only one I met that treated me with any respect. The managers were disrespectful and arrogant. They made me feel like they could care less if I bought from them or not. If it hadn't been for Robbie, I would not have bought there. Joe Whitaker, the guy that did all the paperwork was very proficient. I enjoyed speaking with Robbie and Joe.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Nissan Sales Manager
Nissan Service Advisor
Nissan Internet Director