Excellent - PB321
I have never ran into such friendly salesmen. Cole was very helpful and thorough. He had no problem pulling up however many cars I would have looked at. I was sold after the second car. The customer service was top notch.
Awesome - Dragon
Daniel Watterson here, I got a GMC Terrain sle and I'm very happy with it, very happy with the service I got with the sales rep very kind and willing to help me, and putting up with my slowness having a broken leg and all
maybe the friendliest salesman I've met - Miss Thomas
Recommended by friends, I went to Cookeville Nissan, Scott Davenport was my contact as he had sold them a car also. After sitting and taking a few minutes Scott said he had 2 dif models for me to look at. First he showed a Versa and after that a Sentra. I really like the Sentra and it was in my favorite color. He spent plenty of time going over the car and let me know exactly what was happening during the while purchase. Like I said, friendliest Salesman I've ever met.
Service Advisor Jennifer Spaulding delivers excellent experi - Maximus
I needed a smart key replacement and fob for my MY17 370Z. Thinking I could just show up and buy a keyt I showed up and went to parts. The parts counter said I would need to have service write up an repair order as the key had to be programmed. I was directed to the service dpt. and spoke to the Express Service area who told me this is not an express service and I would need to speak to one of the non-express service advisors. ( I am beginning to get a little frustrated but still optimistic about getting in and out quickly with a replacement smart key). I walked up to one of the service advisors (Jennifer Spaulding) and told her about what has been a slightly disappointing exp. so far. She said she would handle every thing from this point forward but communicated that it would take two hours to acquire and process the key. She then informed me there was only one key available. I did not have two hours.. She then reached out to a tech that said he could do it in one hour. I agreed. She went to parts got the key, handed it to the tech, who then returned thirty minutes later with the job complete. I'll be back and now have one point of contact for service at Cool Springs...Jennifer
Great and Fast Service - nyki40
The service we received was excellent and it was not like most dealerships where you are there for hours without any answers. I would recommend this dealership. This is the second car in our family that was purchased here.
Great Car Buying Experience - weems_charles
We just purchased a 2016 CPO Nissan Sentra from Nissan of Cleveland. Great Experience. Worth coming from Chattanooga. Chancy, Amanda, and Alex were very helpful and professional.
Top Reviewed Specialists At This Dealership
Amazing - Sentraturbo
I loved this dealership and my dealer tanner. They were all so nice and seem to find a way around small problems you may have. I loved my experience it was wonderful
Great experience - Memnur12
I was in and out within a hour! Everyone was attentive and professional. Corey made the entire experience a smooth one. Thank you so much!
Wonderful Experience! - Aalger03
I just got home from Matthews Nissan in Clarksville, TN. From the moment I stepped foot on property a few days ago to today - it has been nothing short of wonderful. This is one of the best dealerships I've ever been to!
Make sure you ask for Jeff - he not only handled our needs professionally, but made the experience of buying a new vehicle fun!! He is honest, knowledgeable, and not overbearing. I would highly recommend him as your contact!
Also, Kenny (who handled the paperwork/warranty portion of the sale) had me laughing the whole time! I felt like I had known him forever -- he truly made me feel like family.
Long story short - Go to Matthews Nissan if you want to be taken care of when you buy/lease your next vehicle! You won't be sorry!!
Great customer service in service department - IggyChay
I checked NO so that I could submit my response. I had an exceptional experience when I took my car in for routine service. Spenser is awesome. He not only talks to you about what needa to be done for your car, he also talks to you and with you on a casual level. I could take my car to other places for service but the customer service at Downtown Nissan has always been personal and relaxed. Everyone in the service in-take area is so friendly. I'll return in 4 months for my next service. Thanks Spencer, I'll see you then.
Great service department utmost courtesy and professionals - JIM071363
Dave Ranger ( asst. service mgr.)handled our rather hard to find repairs in the utmost professional manner and we have never been treated with such detailed care and by such a professional . H e remained diligent and got us taken care of. I would like to have such a manager in my own business.
Great experience - Jackie
Always professional, courteous. The time we spend waiting for service on our vehicle is minimal. The sales staff was very courteous and explained everything which made the car buying experience very pleasant.
Kept me informed and nice to deal with. - bonnies
Joey Hale kept my criteria front and center. He kept me informed every step of the way since the car I was interested in was not even released yet. He notified me the day the car arrived. And it was as advertised.
Smooth and friendly - r. helmers
Great crew. Helpful, knowledge, friendly and caring. Caused me to be a retuning buyer. Bought two new vehicles in less than a month. Looking forward to doing business for years to come.
car purchase - carmom
My husband recently purchased a Honda Ridgeline from this dealer and I will say that our sales woman was freaking AMAZING!! She went above and beyond, no pressure with the purchase.. overall wonderful experience. If you in the market for a new/used vehicle request Nelly Karapetyan is your girl!! She wont steer you wrong and you will laugh the whole time you are there. Our experience was so enjoyable with Nelly that my daughter has also gone to het to purchase her first car. We have owned the car less than 48 hours and the service engine light came on, took it back and they discovered it is the catalic converter gone bad. They have now ordered our part and it will be fixed ASAP with no cost to us!! unbelievable service and that's hard to come by in this day and age!! Nelly is our go to for any needs with our vehicles
Pre-approved doesn't mean pre-approved - preapproved-not
Told we were pre-approved for 2016 model vehicle. When we got there, amnesia had taken grip on the finance office and we discovered that they were willing to push us in a brand new, butt-ugly Nissan Versa (xxx edition). Pre-app. is just a ploy.
Fenton Nissan Lies and will cheat you on your Trade. - Azazel35
Theses guys LIE! Said they would give me 7k on my trade but then Tried to sale me a demo for full MSRP 37k even though on the internet the price was at 33k. Going back to MSRP price makes me get nothing for my trade in. So I would have ended up rolling all of my previous balance on the new purchase. People I can't stress enough use edmunds auto loan calculator any time you get numbers. Especially once you have the price break down. They will cheat you badly stay away. Here is my email to their customer relations, which has not replied back. SHADY!!!
She did on the phone and email even Marilyn got a hold of me by email. I had a deal worked out at Oak ridge Nissan. Lora told me on the phone 6,200k OVER kbb value on my trade. Guaranteed me Fenton Nissan would beat anything Oak Ridge Nissan had. Especially on my trade value. So 6200k over kbb trade value definitely had my attention! I sent a offer to both Lora and Marilyn, for 20% off a 2017 Frontier Pro 4x. Told them both I wanted a price on the purchase price out the door TT&L to even consider coming in. I know 20% is a lot off, but as you know most people do research the internet, so 20% off deals do happen. But if it doesn't, it's a good starting point off msrp to get the best deal! Well from that point an hour or two passes by with no response from Lora or Marilyn. As time was ticking away for me to make the trip to oak ridge Nissan, I sent a few emails informing both Lora and Marilyn I was leaving at 4pm to make the trip to oak ridge Nissan, Can you make the deal on the 2017 or beat the current deal oak ridge Nissan was offering me. No response even up to this day! But being told 6200k over kbb trade value still had my interest. So I stopped in, did a test drive on the demo truck.
* BODY STYLE: 4D Crew Cab
* VIN #: 1N6DD0EV7HN733121
I'm sorry I can't remember the salesman name, but he was great! But informed me that 6200k over kbb trade value wasn't the deal. It was up to 6k on your trade value. I showed him the ad that clearly said 6k over kbb trade value. So the sale manger said ok we will give you 7k on your trade. So the truck stock # HN733121 is priced at 33,639 on Fenton Nissan website. I owed 8,164k on my trade in. So the salesman brings me a price break down sheet and some how this truck priced at 33,636$ , is 40k after my 7,000 trade value and 2k down payment out the door. So I didn't get the math. Sale manger came in to explain it to me. I still didn't get it. He left the room to get me another break down showing me how it's is this price. So while he stepped out I took at look at edmunds car loan calculator. The sale price 33,639, trade value 7k down payment 2k just like I was told.
Hmm 36,336 financed, that's a pretty big difference. Even adding that ridiculous doc fee on that amount didn't hit 40k. So the one sales manger name I do remember was Wes, he broke it down so perfectly , how I was getting 7k on my trade and how that 40k price was right. Even had me do some simple math. To make his point. How insulting!
33,639 vehicle price. Will say 3,600 on tax
+ 3,600. Tax
+ 8,164. My pay off
+. 699 doc fee lets just add another 700
+. 700= 46,802
- 7,000 my so call trade in value!
-2,000 my down payment
=37,802! Hmm still don't see that 40k
So how did Wes make that math look so well and show I'm getting 7k for my trade. By using the msrp 37,155 as the price of the vehicle. Instead of the 33,639 that is priced on the internet. So slick Wes!!! Just thought I was so stupid!! But guess he's out dated and doesn't know about all the auto loan calculators the internet has. O
Total Financed $40,156!!!! I get it now Wes, I got my 7k trade value when you jacked the price back to the MSRP. 37,155 which is the price of a brand new 2017 Frontier pro 4x fully loaded. Not a used 2017 Frontier pro 4x fully load demo truck. Internet has it listed as 33,639
So I don't know, was this demo truck what Wes, your sale manger drives? Maybe he just didn't want sell it! Or Fenton Nissan just wanted to rip me off!! So I left and went to Oak Ridge Nissan and got a used 2016 Pro 4x fully loaded 10k miles under true market value, no haggling, no manipulating numbers, straight forward hassle free. Thanks to Donna Mylott Oak Ridge Nissan internet sales manager. So Ashly I hope you share this with your colleagues. Cause I know I'm going to share it with Don Dare! Along with Google, Edmunds, Cargurus, True car, Dealer Rater. Here is my review for Oak Ridge Nissan! That is well deserved after the shady experience at Fenton Nissan!!!
If your living in East Tennessee or even out of state and your looking for the best deal out of the surrounding Nissan dealers. I can tell you, Oak ridge is the Nissan dealership that will give you that PERFECT DEAL!!! I've been driving nissans since I was old enough to drive! My first car was a 240sx then I went to the Hardbody xe 4x4 pickup to the Frontier 4x4 . I requested more information on the Awesome Frontier Pro 4x that had the full luxury package that I now OWN!!! That wish I had was made into reality from a single email after I sent a reply back to Donna Mylott, Oak Ridge Nissans Internet Sales Manager! (Donna if you are reading this, here's another BIG THANK YOU!!!) Donna Mylott is up to speed with the world of car shopping from the internet. In that single email I sent to her, she replied back with the right deal the first time! Which was the best deal that I was looking for after my car research from the top websites. She made this the easiest car shopping experience I have ever had! I didn't have to listen to any bs. I couldn't make it to dealership for 3 days due to my work schedule. During that time she had everything set up for me, so that when I arrived it went smoothly and fast!! With my late arrival she had to let her partner Jersey do the deal. We did a test drive came back, went into do the deal. I thought to myself (here is the part where I'm going be haggling for hours.) But to my surprise Jersey pulled out a notebook that Donna had put together with our deal. He wrote it up and just like that I'm in the finance office, then on my way home in my new truck. Totally blowing my mind! No haggling, No blowing smoke up my you know what. I have never had this kind of smooth car buying experience ever. Absolutely the best. Thank you again!!
So bottle line is I shopped the internet like the majority of the people today do. I had one vehicle in mine, The Frontier Pro 4X!! I gave myself a 200 mile search from Sevier county area. I found 4 trucks that had the full package that I had to have. Donna Mylott, Oak Ridge Nissans Internet manger was honest, straightforward ,no games from the get go. Her partner Jersey follwed her notes exactly! So if you have a wish for a particular Nissan and your internet shopping, feel confident in these two people that they are being truthful and will do everything to get you that best deal!!
Thanks again Donna and Jersey!
Great Buy - Carah25
My family and I stopped to shop for a used car and were very happy with the service and price. We were able to find the perfect car for our needs.
2017 Nissan Roafue - Amanda Meeks
I had the best experience with Carlock Nissan in Jackson TN. My sales associate Mark Dalton was very professional and went above and beyond to make sure my husband and I had a pleasurable experience. Using our new Rogue. Earl in the finance department also provided us with a wonderful experience. If your looking for no hassle experience come see Mark Dalton at Carlock Nissan in Jackson TN!!
Life tme warrranty is a joke - angiew317
My wife and I bought a 2012 ROUGE from them and when it was all said and done we ended up paying $26000 car for a $21000 car. Terrible interest rate due to slow credit. The worst part is the salesman assured us it had a lifetime warranty except for ware items. 5 years later the air goes out. We made a call to service and was told it would us 109.00 to check it out to see if covered. After many times to verify it was under warranty or not, finally talked to the warranty girl. She then informed us that the ac compressor only has a 3 year warranty. So there is NO LIFE TIME WARRANTY as its states on TV. Any time you call the service all you can do is leave messages. We were so lied to and trust us we will tell everyone we know not to give you business. The salesman that sold us the car is no longer employed there.
Worth the Drive from Chattanooga or Cleveland, best deal! - Murano driver
Found three identical Murano's at different dealers, worked with Joe L over the I-net and phone, set up a meeting a few days later. Tried to purchase from a local dealers and got the usual " I'am going to get you a good deal", not! Drove to Manchester, met with Joe L, got the deal I was after and drove my new Murano home.
no run around, no hassles, no BS. You want to trade, John Roberts wants to sell! See Joe, you won't be disappointed!
In and out the door with a new car! - Youknow
I preselected a 2017 Nissan Versa SV on the Nissan website and found Twin City Nissan to have a better selection of vehicles. I was able to go straight to the car that I wanted, hand Matthew my driver's license and test drive the car. Within a couple of hours, I was walking out with keys in hand. But not before Matthew had a chance to introduce me to Cory, one of the service techs that will help me keep up with the maintenance of my new vehicle. Matthew even hooked up my Bluetooth! I had a wonderful car buying experience. It was easy and convenient!
New titan xd - Titan man
Bought a new Nissan Titan on Saturday. From Michael Aliff . I'll never buy a car from anyone else.He was off work , just had back surgery. I had some things to work out to make my deal work . He came down and worked everything out . I left very satisfied with a great deal on a nice truck . Thank you David Neibors for your help . This is a first class dealership.
Very rude and unprofessional - Theman
I called up there for some info on a car asked to speak to a so called manager named Lee and he was very short and rude with me then hung up phone didn't even ask why I was calling
Service Dept - Madmaxgirl
Service department recommends customers make appointments for routine maintenance (oil changes, tire rotation, etc.). So I do. What's the point? I still waiting 2.5 hours before my car is taken back for service!!!!
BEWARE - SOLPOKE
Beware of this dealership..They treat people with no respect and just don't care.Im going too take my concern about people lieing and cheating..Find another dealership too buy from...Nissan needs too look and see whats going on there..
Don't let them service your vehicle!! - CM Tenn Nissan 370Z
After an oil change, my oil leaked out on vacation and I had my car towed in Alabama. Turns out it was because Tri-Cities Nissan service department did not tighten the oil plug. BUT that's not even the problem! The dealership refuses to do anything to correct the problem. In fact, the only way they will pay for the tow bill and bill at the other Nissan place that fixed my car, is if I sign an agreement that they are not responsible for any future damage to the motor. REALLY???!!! The dealership's service department is responsible for my engine and any damage that may have happened to it!!! They offered an extended powertrain warranty. Ok great! If you think it's so wonderful, then why do I STILL have to sign the release that your facility is not responsible for any damage to my engine??? I purchased a service plan when I bought the car. I asked for THAT money back. OBVIOUSLY I'm not going back there to have any service done to my Nissan Z370. BUT they refuse to give any of that money back either. Never have I ever been treated so coldly and rude. If I had a business and one of my employee's screwed up, I would do whatever it took to fix the problem to ensure the customer continued to trust me and use my establishment. This place...... NOPE!!! They could care less. Now I'm to the point that I will have to pursue legal action and that is sooooo sad.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Certified Sales and Leasing Consultant
Nissan of Cool Springs
Nissan Finance Manager
Newton Nissan South
Nissan of Cleveland
Nissan Sales Manager