My First Truck! - Truckgirl
Awesome customer service! Told Cody P. what I was looking for and why. Out of 3 or 4 options he pulled one out of the line up and it turned out to be the perfect fit!!
Lady who knew what she was looking for - Karen Jackson
One of the best experiences I've ever had buying a vehicle I knew what I wanted saw it and with in an hour and a half I had driven it and was taking it home my salesman John was very knowledgeable and helpful in every way love my new Nissan Titan XD
Best Experience Ever With A New Car Purchase - cindyo
Chris was by far the best salesperson I have ever worked with. He pointed out all the features of my new Rogue and even got my Bluetooth linked with my phone. He is a very friendly person with great product knowledge. I have already recommended him and the dealership to a co-worker considering a new car purchase. He took us to the service department and introduced the manager . Thanks for taking such good care of us.
my first nissan and i love it and the people there was great - the ragland's
if you want to buy a Nissan go to rivergate Nissan and see Jacob singelmann Jacob is a fun outgoing young man and will work hard to earn your business I have only bought two new vehicle in my life and had a lot of fun buying this one give him a chance to earn your business he will do all he can for you , Marty and Linda Ragland
Best experience with car buying! - Cblanchard
I came to Nissan of Cool Springs with a car that was falling apart, unsafe, and it still was not paid off. I had purchased from a "buy here pay here" lot, and really got the raw end of the deal. Bishoy and Tom, at Nissan of CS, were absolutely wonderful in helping me turn my situation around! They found the perfect finanacing for the perfect car, and I barely lifted a finger! Thanks to them, I am now out from under my old car and can feel safe on the road again! All without breaking the bank! Thank you guys so much for everything!
Top Reviewed Specialists At This Dealership
Certified Sales and Leasing Consultant
Great deal, a great place to do business. - DMMPATTERSON
James was very helpful. I wasn't sure that a truck was what I needed. After setting in one and talking to James I was sold. They didn't have the one I wanted one the lot. They found one that was EXACTLY what I wanted. Thanks James and Nissan of Cleveland!
Great experience - BigRedMachine
My car was totaled unfortunately. I was met on the parking lot by a guy named Tanner. He was very polite and not aggressive like most salesman. He took time to look for the car I wanted. His smile and friendliness helped make the process a whole easier. The dealership itself is very clean and I would recommend it to my peers.
Great experience - Memnur12
I was in and out within a hour! Everyone was attentive and professional. Corey made the entire experience a smooth one. Thank you so much!
Wonderful Experience! - Aalger03
I just got home from Matthews Nissan in Clarksville, TN. From the moment I stepped foot on property a few days ago to today - it has been nothing short of wonderful. This is one of the best dealerships I've ever been to!
Make sure you ask for Jeff - he not only handled our needs professionally, but made the experience of buying a new vehicle fun!! He is honest, knowledgeable, and not overbearing. I would highly recommend him as your contact!
Also, Kenny (who handled the paperwork/warranty portion of the sale) had me laughing the whole time! I felt like I had known him forever -- he truly made me feel like family.
Long story short - Go to Matthews Nissan if you want to be taken care of when you buy/lease your next vehicle! You won't be sorry!!
OK. A maybe on recommending to others. - Moose
I was called Sunday the 30th by Amy to find out if I was still interested in a Murano I had inquired about.Being as I was near Nashville I drove up Sunday to view and test drive the Murano. My wife and I liked the Murano and we went in to work a deal. A couple of problems I had where: 1. The Murano on-line said it was certified pre-owned. I asked if we would get paperwork stating such and could we take it to any dealer for service problems with the certified paper work. We were told the Murano was certified, but for the certification we would have to purchase it, like insurance. I explained we had been dealing with Benton in Columbia and their vehicles come with CPO included in the purchase price. I was told they would charge me later and I explained that was not the case. 2. I asked about the life time power train warranty and was told they did not offer that. I told Amy Benton offered life time power train. She told me she would need to call and check on that. I told her they were not open on Sunday, but to look on line, which she did. I ended up getting the CPO for a dollar and the 10 year 100,000 power train.
So far we are enjoying our Murano, but there has been no follow up from sales. I sent an e-mail to Amy about a second key fob. She said she would check with the previous owner and get back with me, I have not had a reply.
All in all I think we got a very fair price after we did our research and are pleased with our purchase.
eCommerce & Fleet Sales
Great service department utmost courtesy and professionals - JIM071363
Dave Ranger ( asst. service mgr.)handled our rather hard to find repairs in the utmost professional manner and we have never been treated with such detailed care and by such a professional . H e remained diligent and got us taken care of. I would like to have such a manager in my own business.
Great experience - Jackie
Always professional, courteous. The time we spend waiting for service on our vehicle is minimal. The sales staff was very courteous and explained everything which made the car buying experience very pleasant.
quick service - ramus1
Fast and friendly. The prepaid oil and lube was performed quickly. I had to wait ten minutes at the start because of three in line ahead of me, but the service reps explained they were busy, and they were very polite.
Daughter buying her first car - Denise31219
Saw a car on line and we called to set up a time to come drive it. We are over an hour away from there and called to make sure it was still there. They called us on our way to the dealership and asked if we were still coming and I told them we would be there within 30 minutes. We got to the dealership and the Manager said they had just sold it. The price they had on Craigslist (the exact same car) was $1,000 less than what they were selling it for at the dealership. I showed our sales person the Craigslist post and he said that was the same car. The Manager said they would "make it right" and help us find a car within the same price range and they did not try to work with us so we got up and left.
Kept me informed and nice to deal with. - bonnies
Joey Hale kept my criteria front and center. He kept me informed every step of the way since the car I was interested in was not even released yet. He notified me the day the car arrived. And it was as advertised.
New car - Carguy, scott
We had a great experience with Victory Nissan. Very friendly group of people, very helpful. This was the quickest I've ever purchased a new car. We were in and out in just about 2 hrs. Would highly recommend this dealership.
Liars, thieves,scam,, - Ripoff dealership
Wouldn't buy a pair of shoes from this place, nothing but crooks!!! Knoxville has other Nissan dealers. Choose anyplace except here. Oh and READ paperwork, they change numbers after you sign.Hoping to get custumer survey from Nissan.
2017 Nissan Roafue - Amanda Meeks
I had the best experience with Carlock Nissan in Jackson TN. My sales associate Mark Dalton was very professional and went above and beyond to make sure my husband and I had a pleasurable experience. Using our new Rogue. Earl in the finance department also provided us with a wonderful experience. If your looking for no hassle experience come see Mark Dalton at Carlock Nissan in Jackson TN!!
horrible experience - bucky
if i could i would give them a negative 2 stars!!! Its bad when the salesmans lie to you. wont work with you at all definitely not friendly. says your credits not good to get a vehicle from them when they never ran it thru any banks or lender's. wouldnt recommend anyome go to this lieing place!!! went to Farris Motor Company and they had me in one in less than an hour and i drove off the lot with my brand new ride. I wouldnt suggest anyone to go here. Go to Farris Motor Company!!!!
Used Car Purchace - Sentra
Scott Nicolli done an excellent job making sure we got the price right to fit our budget for the car that me and my wife internet shopped for, great job John Roberts Nissan.
Mtn View Nissan is the best - Bigfishgm
We have bought nine cars from Mtn View Nissan over the years, a very good car. We can imagine driving anything else. We have always been very pleased with our nissans. The service department is excellent, they took very good care of us. We will recommend Mtn View Nissan to all our family members and friends. Just want to take the time out to say Thank You and keep up the good work.
In and out the door with a new car! - Youknow
I preselected a 2017 Nissan Versa SV on the Nissan website and found Twin City Nissan to have a better selection of vehicles. I was able to go straight to the car that I wanted, hand Matthew my driver's license and test drive the car. Within a couple of hours, I was walking out with keys in hand. But not before Matthew had a chance to introduce me to Cory, one of the service techs that will help me keep up with the maintenance of my new vehicle. Matthew even hooked up my Bluetooth! I had a wonderful car buying experience. It was easy and convenient!
New titan xd - Titan man
Bought a new Nissan Titan on Saturday. From Michael Aliff . I'll never buy a car from anyone else.He was off work , just had back surgery. I had some things to work out to make my deal work . He came down and worked everything out . I left very satisfied with a great deal on a nice truck . Thank you David Neibors for your help . This is a first class dealership.
Very good - Conaway, angie 4
Our sales person Debbie was great to work with the people in finance Jerry and Kim was awesome as well. Would highly recommend this dealership
Service Dept - Madmaxgirl
Service department recommends customers make appointments for routine maintenance (oil changes, tire rotation, etc.). So I do. What's the point? I still waiting 2.5 hours before my car is taken back for service!!!!
Horrendous - OwenG.
I went yesterday to their dealership. I told the sales man that I would be in the market very soon for a brand new car and I had a couple cars that I wanted to checkout and possibly test drive. I also let him know I WAS NOT BUYING TODAY. He then proceeded to tell me that they were very busy and he couldn't help me today,since he was helping a lot of people buy cars today, he said to try back Monday, the way he said it came off very rudely, and there was only 3 customers in the entire lot, I would have been fine waiting for about an hour or so, I drove 25 miles to go to that exact dealership and it would have been my first car that I would have bought from an actual dealership. Do not ever go there at all as they will just turn you away if your not buying on that exact day. They made my decision for me and I will not be getting a Nissan nor going through anything owned from Ted Russel, I will probably end up going through Rice Buick, GMC. I would give zero stars if I had the option.
Don't let them service your vehicle!! - CM Tenn Nissan 370Z
After an oil change, my oil leaked out on vacation and I had my car towed in Alabama. Turns out it was because Tri-Cities Nissan service department did not tighten the oil plug. BUT that's not even the problem! The dealership refuses to do anything to correct the problem. In fact, the only way they will pay for the tow bill and bill at the other Nissan place that fixed my car, is if I sign an agreement that they are not responsible for any future damage to the motor. REALLY???!!! The dealership's service department is responsible for my engine and any damage that may have happened to it!!! They offered an extended powertrain warranty. Ok great! If you think it's so wonderful, then why do I STILL have to sign the release that your facility is not responsible for any damage to my engine??? I purchased a service plan when I bought the car. I asked for THAT money back. OBVIOUSLY I'm not going back there to have any service done to my Nissan Z370. BUT they refuse to give any of that money back either. Never have I ever been treated so coldly and rude. If I had a business and one of my employee's screwed up, I would do whatever it took to fix the problem to ensure the customer continued to trust me and use my establishment. This place...... NOPE!!! They could care less. Now I'm to the point that I will have to pursue legal action and that is sooooo sad.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
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