He gets it - kevincarpurchase
Scott fickert and the Don Herring Plano team met my every need. I was excited about the 2016 Outlander for my growing family and knew this would be right. Scott answered all of my outstanding questions and then some. they provided me a great price on day one, which saved me time and headache. Since my decision to buy from Don Herring Plano, I have received top-notch service
Very great experience - Kelseyfroning
Great experience in and out faster then any other dealership. Thank you for making this as stress free as possible
Excellent service and attention to detail. - Mits Fam
We are a Mitsuibishi family so when it was time to purchase a new car, naturally we wanted to check out our best brand. While we were having one of our mitsuibishi vehicles serviced we decided to 'window shop.' And although we had planned to shop around to other brands we first shopped at the irving store and because of the excellent and helpful customer service from Nestor, great deal from Jason and spectacular incentives from mitsuibishi we left the showroom with a very happy new purchase. Don herring mitsuibishi has always exceeded our expectations in service including the front desk staff and Ray in the service team. Don Herring has top notch service, great inventory and friendly staff. We live in NW Fort Worth but travel 30 miles to irving to service our mitsuibishi vehicles.
This is number 6, why would i go anywhere else. - Stephzink
Kevin is the best. He has been with us for all 6 vehicles. I live in Lewisville where yes there sister dealership is but i drive to hurst to pick up my car because thats where the man, Kevin is. One of his coworkers even asked why i drive all the way to hurst (30-45min depending on traffic) to get my car when lewisville around the corner. ANSWER: how many people can text there sales guy on what they want, and its found quick and easy. Even have papers ready to sign when arive. Not many but i can. I will not go to any one else, he takes care of me and now im finally in my 2016 Black Outlander with my 18in wheels. This ones not going any where. Thanks Kevin and every one at Hurst Autoplex.
Noel is your man! - anthony estrada
The entire process was quick and easy. Noel kept in touch while I made my decision and even after the sale. He also answered all my questions with great detail. After this experience they made a customer for life.
He got it done!!!!!!!!!! - jherica.calhoun
My experience was smooth and hassle free! I had the pleasure of working with O.J. as my sales associate. He was efficient, direct, and reassuring. He was able to put me in something I wanted, that was also affordable, and he didn't take all day either! Shop them first; Shop there last, whatever you do go see O.J. at Clay Cooley for all your car buying needs.
Great Young Man - JosephPomilla
I am a Vietnam Vet. This gentleman, who did such an impeccable demonstration of the vehicle earned my personal respect and trust was build due to such a great service and truthful answers. We paid cash for the vehicle and they were very upfront about the price and rebates of this 2015 Outlander.
We are very happy with our vehicle and service provided by this young man. To all of you who are considering purchasing a vehicle (Whether new or pre-owned) Contact this gentleman first before you go anywhere else and be given the "Run around", he will prioritize your individual interests and will be a professional through out the whole process.
Thanks again Mr. Pacheco.
Ray K. is great ti work with - SCA
I traded my Outlander Sport for an Outlander and Ray K. made the process so easy and pleasant that i'm taking time to write this review to encourage people who are looking for great value and hassle free experience.
Ray's been in the business for a long time and he takes care of his customers. I highly recommend him and will definitely consider buying from him again.
Fun and easy to deal with. - Radams
Jerome Baker made it easy to say yes! I will send Jerome Baker all of my business and my friends too. I love my new Cadillac!
Overjoyed repeat customer - brittany.hines1
I started my journey with Southwest about two years ago. From day one they have always provided excellent customer service and have catered to my every need. I worked with Brandon Hill in sales and he was fantastic! Jimmy Troung was the financial person that worked my deal, and he did just that, got me a great deal! The staff overall at Southwest has always been friendly and professional. They have always remembered my fiance and I as we are repeat customers. There's no other dealership that I would want to do business with. They are outstanding!
Used Car Purchase experience - MBbuyer
We purchased a 2014 Mercedes SUV last weekend,. A great vehicle but even a greater buying experience.! The process went well from the intial call about the vehicle we saw on line to the final purchase process was extremely smooth. The salesman Robert Henderson did an outstanding job in his presentation of the vehicle ,extremely professional,helpful and friendly. He introduced us to Sales Manger Steve Suiter and Finance Manager Nick Suiter .They were both very helpful, friendly
and totally available to insure the process went smoothly. In addition: we meet the new General Sales Manager Sergio Guerra, who to our Delight, was the salesmen we bought a Honda from at Gillman over 12 years ago, we were his first customer and he amazingly remembered. The dealership has gone through a lot of changes thru the years and it's good to know that these professionals are there and they set the standard for Customer Care, service and follw-up. THANKS to these GENTLEMAN, WE HAD A GREAT EXPERIENCE AT GILLMAN MITSUBISHI.
I can't drive my car!!! - jwl
We financed a 2008 Mercedes Benz S550 from Autonation Mitshubishi on 9/24/15. I signed all the appropriate documentation to have the vehicle titled and registered here in Texas. The temporary tag for the vehicle was about to expire, so we decided to contact the TX DMV to check on the status of the registration. When I spoke with TX DMV on 11/10/15 they stated that they have NOT received any paperwork from the dealer to register the vehicle since its purchase date on 9/24/15. They recommended to file a dealer complaint because I should have received my plate and registration a long time ago. The registration and plates can be received by the owner within one day so why have we not received anything in over 2 months?!?
Frustrated, my husband and I contacted the office numerous times and spoke to the Sales Manager Steve, Erica who manages registration of the vehicles that are purchased there and even the General Manager Tracy who all stated they would make sure we received our registration and plates for the vehicle immediately and apologized for the delay. ALL OF THEM LIED TO US! As of 11/27/15 we have yet to receive the registration and plates for the vehicle or any correspondence from them about the continued delay.
This company is absolutely atrocious and they are a bunch of thieves!!!! How dare you sale a vehicle to a customer, receive payment for the purchase and then do not submit any information for the owner to drive the vehicle legally? This business should be closed for false advertisement. I am making payments on a vehicle that I cannot legally drive because of these incompetent, nonchalant managers who don't care about the customer only about receiving money for the sale.
I will never purchase a vehicle or refer any one to these thieves and promise to post a review on every website I can to help other unsuspecting customers from purchasing a vehicle from them!!!
Awesome! - Amsanch92
I did a trade in to get a mitsubishi outlander. Every question we had, got answered. Aaron, new what he was doing. Im truly blessed. I really recommend doing business with mission mitsubishi.
Blake Patterson in Service was Awesome to work with! - DParmer
I have taken 2 of my vehicles to Blake and he has gone above and beyond what was expected for my services. They had my vehicles finished well before they said they would and he was a pleasure to work with. I will only take my vehicles to Blake from now on for any service after my experience there. I wish all of my employees had the professionalism and work ethic as Mr. Patterson!!. It is a rare find these days. Thank you again for a pleasant experience.
Beyond blessed!! - Rae1011
With this dealership being our last, being turned down everywhere else, after losing hope, Jose(our salesman) worked as hard as he could and a few hours later we walked out with 2!!! Brand new 2015 cars! A lancer and an outlander sport!! Exactly what we wanted . Everyone worked hard to seal the deal and guarantee our happiness! We're very excited about our new cars and even more excited that Jose was able to everything he could for us!! Thank you again Jose & west loop Mitsubishi
I recently took my car in to be serviced for the same... - fwalker
I recently took my car in to be serviced for the same problem I experience 1 year prior (the check engine light popped on and the car would not turn on, the second time the check engine light came on and the car would turn but not start). Although my car was still within the mileage range for the warranty, I was told it would not be covered because there was something causing the part to go out. I was told my car was put on the machine and the code given meant I needed a new computer chip. I agreed to have this part replaced and Kevin and I agreed on a date for me to pick up my car. I spoke to Kevin several times over the span of 2 weeks and was told my car was being test driven and everything was good (just waiting for me to pick up). I picked up my car on a Saturday and everything seemed to be good. However, within 1 hr of leaving the dealership, the Check Engine light came on. I immediately contacted Kevin to advise him the light had came on and he instructed me to bring the car back, which I did. The following Monday I received a call from Kevin advising the Check Engine light was not coming on because of the problem I originally brought my car in for, but a new problem that would not cost an additional $1300 (after I had just paid $1000 (+), less than an hour prior). Needless to say he could not explain to me why this problem was not detected the first time my car was placed on the computer, the problem was not detected until after my car had been worked on, deemed to be repaired, paid for and driven off the lot. I am a very dissatisfied customer and will be reporting this to the BBB.
Where has conscientious workers gone? - Sad Kat
After buying a used Ion, with the agreement being the windshield gets replaced...... WHY, after THREE weeks of waiting,... Are we still getting the runaround every time we call!! And the people in charge are never there!!! Why do they still have a job there????
Service centre - JP
I arrived late, my mistake but the service centre did not even try to accomodate me. I have explained that I am from a neighboring city, jut drove 60 miles and was delayed enroute. This was an hour before lunch and all they had to do was to perform an recall inspection to determain if they need to order parts. I jave also explained, when I made the appointment that my vehicle has the symptoms as described in one of te recalls. The specific recall is catagorized as a safelty recall and it is even tracked by Libirty Mutual. My thinking was that they could have ordered the parts for the one recall before the first vidit but apparently that goes beyond any logic. I can understand that ond could wait a while if you are late but the attitude of thr lady that received me was nit what Zi am used to at ang Mitshubishi setvice centre. This wasy first and last visit at this service centre. I left without getting the inspection done as I could not wsit from 10:15 till aftet lunch.
Horrible - Muskrat01
Called the day before, was told no appointment necessary. Bring car in at whatever time and it will be ready in an hour. Took car in for oil change and 10,000 mile inspection next day (my day off). Was advised that car would not be ready in an hour but would be ready by 6 because they close at 7. They never called. When I called around 6:30 I was advised vehicle would not be ready till sometime tomorrow and everybody was "gone". I was left without a vehicle, no way to take kids to school or get to work. They should have called and let me know car would not be ready before they all left at 5 so I could either pick it up or make arrangent for transportation to school and work. Nobody would talk to me. They even said there was no managers or supervisors and wouldn't even give me a name of who I could speak with tomorrow. I will take my business back to SA or Corpus Christi where staff is reliable and accessible and comunication is not an issue.
We had an amazing experience! Mr. Trotter listened to... - naramire
We had an amazing experience! Mr. Trotter listened to our needs and fulfilled them in a most professional way. He went above & beyond to get us the best deal possible. He answered all our questions and addressed every concern we had with great patience. Mr. Trotter is a model example of a great sales consultant! Thank you!!!
If you live in the DFW Metroplex, please pass this... - Caring Citizen
If you live in the DFW Metroplex, please pass this information along to warn others. After a quick sale at HUGGINS MITSUBISHI, I informed management (w/in 24 hours of the sale) that I wasn't happy with the car. The 2011 Eclipse GS Sport is a rough ride and excessively noisy. The GM, Crystal Goldstein, indicated that I could trade out the car at HUGGINS HONDA. I chose a dependable 2012 Honda Civic EX-L that was actually $1K cheaper than the Eclipse (that should have been an indicator). Anyhow, instead of backing out the paperwork, they attempted to trade the car in. $24K quickly became $15K....how is that possible? Anyhow, I wanted to share this information so HUGGINS MITSUBISHI/HONDA doesn't take advantage of anyone else using their unethical tactics. I've already filed with the BBB on a pricing issue I experienced with them. STAY CLEAR OF HUGGINS!!!!!
I bought a car from this dealership a little over a year... - hazelip82
I bought a car from this dealership a little over a year ago...love the car...but the dealership its self is very un professional in the sense you dont sell my trade in with license plates on it registered to me!!!! its been 13 months since ive traded my old vehicle into these guys and now im getting toll fee bills due to there error!!! IT IS AGAINST THE LAW TO SELL A VEHICLE WITH THE PLATES AND REGISTRATION STICKER STILL ON IT FROM THE PREVIOUS OWNER!!!!I have and will continue to contact TxDOT until this issue is resolved to my satisfaction because I havent done anything wrong yet im the one developing the headache of dealing with this issue...Thanks jubilee for over sight!!
Don Herring Mitsubishi Plano