Great Service - Stonecoldsa07
Frank Retana was very helpful in getting me into my new car. He is very courteous and very knowledgeable. I will be sending friends to see him for their auto purchases. The rest of the employees that work there are very friendly and even though Frank was working with me they took the time to say hello and tell me a story or two. A+++++++++++++
Amazing, professional and hospitable - J
Will did a phenomenal job. He was transparent, friendly and professional. He helped me with an amazing deal. Impressionable!! Best sales experience ever. Thank you!!
Great Service - Gigi E.
I bought a gently used Speed3 from Hurst Autoplex. Good experience.
Nathan Hausser in Car Service is EXCELLENT. He is an asset to the dealership!
Jamal Anderson - cedrick agent
He was very helpful n got me n a good car n he like to help peoples so goes above and beyond and make sure you get the vehicle that you want
He got it done!!!!!!!!!! - jherica.calhoun
My experience was smooth and hassle free! I had the pleasure of working with O.J. as my sales associate. He was efficient, direct, and reassuring. He was able to put me in something I wanted, that was also affordable, and he didn't take all day either! Shop them first; Shop there last, whatever you do go see O.J. at Clay Cooley for all your car buying needs.
Great Service - Banger
Great service, and friendly sales people. My sales rep was not just interested in selling me a car , his was interested in me, (especially when found that I was a veteran). I would recommend them to all my friends and family!
Great experience purchasing a used Toyota Tundra - BIGTEX42
I recently purchased a 2009 Toyota Tundra from Scott May at Heritage Mitsubishi. I had originally come in to look at a Ford, but after the demo, it was not exactly what I was looking for. However, they had just gotten the Tundra in trade, and it proved to be perfect for my needs. They gave me a very fair price, and actually let me use their computer to research the year, model, and price to confirm that it was a good deal. They had their mechanic go through the truck in detail, including looking for leaks, wear and tear, and checking the alignment, and they gave me an oil change and filled the tank at no extra charge. Scott introduced me to their service department, who have been very nice and FAST. I have driven the truck now for two hundred miles, city and highway; I've gone over it in detail myself; and I'm still pleased. I'm planning on using Heritage for my oil changes and service in the future. All in all, it was a great experience and I can recommend Heritage Mitsubishi without reservation.
Fun and easy to deal with. - Radams
Jerome Baker made it easy to say yes! I will send Jerome Baker all of my business and my friends too. I love my new Cadillac!
Go see Tim.. - Nikki M
Tim is amazing. I come from a LONG LONG line of car dealership family members.. Dad is a GSM, uncles, close family friends, brother is a finance manager at a dealership.. pretty hard to get my attention, let alone impress me OR keep me as a customer.. Tim is honestly a stand up guy! I went to RB Mitsu 3 years ago to buy an outlander Sport, wasnt thrilled with my sales person but was without wheels due to my last vehicle getting totaled out on the side of the road by a drunk driver.. so i bout the sport.. 3 years later, the Outlanders bodystyle changed and it was an eye catcher, so at an appointment for service I met Tim.. he gave me his card and told me to let him know when i was ready! A few months later I took an employee to see him.. there was just something about this sales guy that really made me feel like he was the best person to help her out.. and sure enough, I was 1000% right.. 2 months later, I went back and saw Tim for my Outlander.. SOLD! I tell Tim all the time he had better not leave Mitsu.. I'll only buy mitsu's and I'll only buy from him! If you want a reliable car with all the features you could want at a price you'll never beat, go see him, you won't be let down!
Best customer service ever - Castle, Castle
I was with a friend while servicing her vehicle. Lisa was very friendly and had an impressive knowledge base of the product. I will certainly consider a Mitsubishi for my next vehicle simply because of the service and friendly helpful atmosphere. I would rate Lisa a 9
Blake Patterson in Service was Awesome to work with! - DParmer
I have taken 2 of my vehicles to Blake and he has gone above and beyond what was expected for my services. They had my vehicles finished well before they said they would and he was a pleasure to work with. I will only take my vehicles to Blake from now on for any service after my experience there. I wish all of my employees had the professionalism and work ethic as Mr. Patterson!!. It is a rare find these days. Thank you again for a pleasant experience.
Never been treated with such disrespect, it's disgusting. - The Truth Hurts
I have never been lied to or treated with such disrespect, it’s disgusting.
I wasn’t looking to purchase a new car until the end of the year because I still have to pay off my current car which I am giving to my mother as a gift. A salesperson that I met off the lot couldn’t wait and was trying to make something happen.
The saleswoman was trying to run my credit way to soon before we even agreed on final numbers. After agreeing to the final numbers in writing and double checking, I finally agreed to give her my credit my info. She told to me to come pick up the car after work and to sign some more paperwork. When I arrived, they ADDED another $5,000.00 to the PRICE. When I told her that this was wrong, she tried to tell me that I didn’t understand or I was confused about the deal. After calling her out on that BS, she admitted that she misunderstood her GM Bob and that this was the new deal. She apologized but kept trying to close the deal with no hesitation. I was upset because I would have never given my credit information or pursue the vehicle for that price. It was a HARD inquiry on my credit, lowering my score 15-17 points and it was all for nothing.
The worst part was her Manager ROBERT BORDIERI tried to tell me I misunderstood and that running my credit would not affect my score at all. He told me that it’s only a soft inquiry that only stays on your credit for 2 and a half months... WOW! So either he lies so much with great ease or he’s an idiot who’s somehow became a manager at a car dealership.
I called their corporate office and Debbie the assistant to the executives was very short with me and quick to put the blame on me on the 1st phone call. She didn’t even remember me on the 2nd phone call. I asked to speak or get the contact info for one of the executives and she would not give me anything. All she said is that they will call me in a day or two. It’s been two weeks since the last call... All I got was call from the GM Bob apologizing for the Manager’s incorrect comments about credit and how we could close a deal.
All in all, this company and dealership have shown NO PROFESSIONALISM, NO CUSTOMER SERVICE, NO RESPONSIBILITY, NO INTEGRITY AND NO HONOR. What is sad is that they probably take advantage of so many folks who don’t know any better so they will just keep on going treating good people like nothing. So whether if you’re a 1st time buyer or it’s your 5th car, don’t go to GILLMAN. I shared my nightmare experience with a couple of friends and not to my surprise, they also had a bad experience at GILLMAN.
I once worked in the car industry but now work in a different industry which also consist of sales and customer service so I know how people should be treated. With that being said, this place is HORRIFIC.
Made car buying easy! - Rachel G
Steven Rodriguez made my car purchase extremely easy, I was undecided and he took the time to show me multiple vehicles and explain the differences between them, I would highly recommend seeing him for your next vehicle purchase!
Frustrating - Roger3025
The worst most unprofessional car lot I have ever been to.. we went in to either trade our car or just get a new one and keep the old as well. So the first day we were told that in order to get the car we were looking at we would have to keep the trade cause of the negative equity. Also we would have to cosine for the car with a $2250 down payment so we agreed and they assured us we had a deal so we gave them the payment. After that they advised us to take the car and come back another day so we didn't have to sit for hours waiting on all the paperwork so we agreed and set the appointment for the next week to finalize everything they told us it would only take one hour ... we come back a week later and no one had done anything so they picked up where we left off and 4 hours later they tell us we were approved but the bank wanted to trade but we couldn't get a deal with trade in.. kinda crazy to me but needless to say we weren't approved and got a refund (That I still haven't received) but can take a day or 2 to get back to my account..also we were stranded and had to get a uber home. So frustrating..
Great service dept🏆AutoNation Mitsubishi ! - Julio Barreras
Great Service.! Wish other service providers were as good as AutoNation Mitsubishi !
Call for an appointment. Jose Ramirez service advisor went out of his way to get me an appointment the day and time I wanted. I Later had to.change.my appointment talk to service Toni Hatten and again I was given the time and date I requested.When I came in I was greeted my service adviser Jose Ramirez who already new what I needed he then handed over my car to a mechanic for servicing .When to the service waiting lounge and in 30 minutes my car was back washed and detail ( complementary )
I was greeted on they way out by Jose Ramirez service advisor and Service manager Bob Jenkins who wanted to know who was my service experience . 2 days later got a messages from Service coordinator Toni Hatten to.thank me for coming in and ask if I.had any concerns! Wau!!!.I love my Mitsubishi 2016 Outlander and Mitsubishi Service dept. Wish other business were as good as AutoNation Mitsubishi! Thanks. J Barreras
Review for Mitsubishi Mirage - Nonsmoker4ever
Reported that they $old us a brand new "compact" car that smells (to this day) like cigars. The chemical clean job did not work. Disappointed.
Service department - sHAGGY
My wife and her sister took here 2015 mirage in for an oil change . In which they were told everyone was at lunch which is fine .They told them to come back in 1 hour she did at 1:15 pm then they told here everyone is at lunch from 1-2 pm and come back after that.My question is whats tour problem and whos running the dept. I am a mechanic my self. Get your act together next time i buy a new car which is next year ill go to a Ford dealer not owned or associated with the PAYNE group.
Service centre - JP
I arrived late, my mistake but the service centre did not even try to accomodate me. I have explained that I am from a neighboring city, jut drove 60 miles and was delayed enroute. This was an hour before lunch and all they had to do was to perform an recall inspection to determain if they need to order parts. I jave also explained, when I made the appointment that my vehicle has the symptoms as described in one of te recalls. The specific recall is catagorized as a safelty recall and it is even tracked by Libirty Mutual. My thinking was that they could have ordered the parts for the one recall before the first vidit but apparently that goes beyond any logic. I can understand that ond could wait a while if you are late but the attitude of thr lady that received me was nit what Zi am used to at ang Mitshubishi setvice centre. This wasy first and last visit at this service centre. I left without getting the inspection done as I could not wsit from 10:15 till aftet lunch.
We had an amazing experience! Mr. Trotter listened to... - naramire
We had an amazing experience! Mr. Trotter listened to our needs and fulfilled them in a most professional way. He went above & beyond to get us the best deal possible. He answered all our questions and addressed every concern we had with great patience. Mr. Trotter is a model example of a great sales consultant! Thank you!!!
Noel is your man! - anthony estrada
The entire process was quick and easy. Noel kept in touch while I made my decision and even after the sale. He also answered all my questions with great detail. After this experience they made a customer for life.
I recently took my car in to be serviced for the same... - fwalker
I recently took my car in to be serviced for the same problem I experience 1 year prior (the check engine light popped on and the car would not turn on, the second time the check engine light came on and the car would turn but not start). Although my car was still within the mileage range for the warranty, I was told it would not be covered because there was something causing the part to go out. I was told my car was put on the machine and the code given meant I needed a new computer chip. I agreed to have this part replaced and Kevin and I agreed on a date for me to pick up my car. I spoke to Kevin several times over the span of 2 weeks and was told my car was being test driven and everything was good (just waiting for me to pick up). I picked up my car on a Saturday and everything seemed to be good. However, within 1 hr of leaving the dealership, the Check Engine light came on. I immediately contacted Kevin to advise him the light had came on and he instructed me to bring the car back, which I did. The following Monday I received a call from Kevin advising the Check Engine light was not coming on because of the problem I originally brought my car in for, but a new problem that would not cost an additional $1300 (after I had just paid $1000 (+), less than an hour prior). Needless to say he could not explain to me why this problem was not detected the first time my car was placed on the computer, the problem was not detected until after my car had been worked on, deemed to be repaired, paid for and driven off the lot. I am a very dissatisfied customer and will be reporting this to the BBB.
Great Young Man - JosephPomilla
I am a Vietnam Vet. This gentleman, who did such an impeccable demonstration of the vehicle earned my personal respect and trust was build due to such a great service and truthful answers. We paid cash for the vehicle and they were very upfront about the price and rebates of this 2015 Outlander.
We are very happy with our vehicle and service provided by this young man. To all of you who are considering purchasing a vehicle (Whether new or pre-owned) Contact this gentleman first before you go anywhere else and be given the "Run around", he will prioritize your individual interests and will be a professional through out the whole process.
Thanks again Mr. Pacheco.
If you live in the DFW Metroplex, please pass this... - Caring Citizen
If you live in the DFW Metroplex, please pass this information along to warn others. After a quick sale at HUGGINS MITSUBISHI, I informed management (w/in 24 hours of the sale) that I wasn't happy with the car. The 2011 Eclipse GS Sport is a rough ride and excessively noisy. The GM, Crystal Goldstein, indicated that I could trade out the car at HUGGINS HONDA. I chose a dependable 2012 Honda Civic EX-L that was actually $1K cheaper than the Eclipse (that should have been an indicator). Anyhow, instead of backing out the paperwork, they attempted to trade the car in. $24K quickly became $15K....how is that possible? Anyhow, I wanted to share this information so HUGGINS MITSUBISHI/HONDA doesn't take advantage of anyone else using their unethical tactics. I've already filed with the BBB on a pricing issue I experienced with them. STAY CLEAR OF HUGGINS!!!!!
I bought a car from this dealership a little over a year... - hazelip82
I bought a car from this dealership a little over a year ago...love the car...but the dealership its self is very un professional in the sense you dont sell my trade in with license plates on it registered to me!!!! its been 13 months since ive traded my old vehicle into these guys and now im getting toll fee bills due to there error!!! IT IS AGAINST THE LAW TO SELL A VEHICLE WITH THE PLATES AND REGISTRATION STICKER STILL ON IT FROM THE PREVIOUS OWNER!!!!I have and will continue to contact TxDOT until this issue is resolved to my satisfaction because I havent done anything wrong yet im the one developing the headache of dealing with this issue...Thanks jubilee for over sight!!