Unbelievable!!! - walkerstephanie2015
These men were extremely friendly, professional and hard-working! They worked hard all day long to get us into the vehicle we wanted. We had bad credit and no money down and no other dealership wanted anything to do with us! But they told us they would figure something out no matter what and they did! I would recommend anybody looking for a new vehicle to go to this dealership. They were the only ones that would take a chance with us. That's why they are unbelievable!
Excellent service - Hrithu89
Its a good dealership and people were very friendly. Was more than willing to answer all our queries and helped me clear all the paperworks as this was my first car.
Best car buying experience ever! - Mt.mark
I don't like going car shopping, it always feels like a game I have to play when I go to a dealership (NOT a fun game!) This time was totally different! My salesman , Eugene Garcia made it a pleasant experience and I don't believe I'll ever buy from a different dealer again! He was up-front about my options, played no games and gave me a great deal! I highly recommend this place and have already been spreading the word to all my friends. Thank you Eugene and thank you Hurst Autoplex Mitsubishi!
Best Car Buying Experience - Louiga 1$
I wish there was a higher rating i could give. This was the best car buying experience I've ever had. The whole dealership were at their best, and worked as hard as any car lit that I've ever dealt with.
He got it done!!!!!!!!!! - jherica.calhoun
My experience was smooth and hassle free! I had the pleasure of working with O.J. as my sales associate. He was efficient, direct, and reassuring. He was able to put me in something I wanted, that was also affordable, and he didn't take all day either! Shop them first; Shop there last, whatever you do go see O.J. at Clay Cooley for all your car buying needs.
Great experience purchasing a used Toyota Tundra - BIGTEX42
I recently purchased a 2009 Toyota Tundra from Scott May at Heritage Mitsubishi. I had originally come in to look at a Ford, but after the demo, it was not exactly what I was looking for. However, they had just gotten the Tundra in trade, and it proved to be perfect for my needs. They gave me a very fair price, and actually let me use their computer to research the year, model, and price to confirm that it was a good deal. They had their mechanic go through the truck in detail, including looking for leaks, wear and tear, and checking the alignment, and they gave me an oil change and filled the tank at no extra charge. Scott introduced me to their service department, who have been very nice and FAST. I have driven the truck now for two hundred miles, city and highway; I've gone over it in detail myself; and I'm still pleased. I'm planning on using Heritage for my oil changes and service in the future. All in all, it was a great experience and I can recommend Heritage Mitsubishi without reservation.
Ray K. is great ti work with - SCA
I traded my Outlander Sport for an Outlander and Ray K. made the process so easy and pleasant that i'm taking time to write this review to encourage people who are looking for great value and hassle free experience.
Ray's been in the business for a long time and he takes care of his customers. I highly recommend him and will definitely consider buying from him again.
Fun and easy to deal with. - Radams
Jerome Baker made it easy to say yes! I will send Jerome Baker all of my business and my friends too. I love my new Cadillac!
Go see Tim.. - Nikki M
Tim is amazing. I come from a LONG LONG line of car dealership family members.. Dad is a GSM, uncles, close family friends, brother is a finance manager at a dealership.. pretty hard to get my attention, let alone impress me OR keep me as a customer.. Tim is honestly a stand up guy! I went to RB Mitsu 3 years ago to buy an outlander Sport, wasnt thrilled with my sales person but was without wheels due to my last vehicle getting totaled out on the side of the road by a drunk driver.. so i bout the sport.. 3 years later, the Outlanders bodystyle changed and it was an eye catcher, so at an appointment for service I met Tim.. he gave me his card and told me to let him know when i was ready! A few months later I took an employee to see him.. there was just something about this sales guy that really made me feel like he was the best person to help her out.. and sure enough, I was 1000% right.. 2 months later, I went back and saw Tim for my Outlander.. SOLD! I tell Tim all the time he had better not leave Mitsu.. I'll only buy mitsu's and I'll only buy from him! If you want a reliable car with all the features you could want at a price you'll never beat, go see him, you won't be let down!
Blake Patterson in Service was Awesome to work with! - DParmer
I have taken 2 of my vehicles to Blake and he has gone above and beyond what was expected for my services. They had my vehicles finished well before they said they would and he was a pleasure to work with. I will only take my vehicles to Blake from now on for any service after my experience there. I wish all of my employees had the professionalism and work ethic as Mr. Patterson!!. It is a rare find these days. Thank you again for a pleasant experience.
Excellent Experience. - Ray1989
Myself and my parents have been shopping at Gene Messer our whole lives. Love the atmosphere and employees that work here. Would recommend any body in the market to go see Dan Deleon and the team at Gene Messer VW!
Just don't go - Justbeinghonest
So my experience started out by finding a 2006 WRX on autotrader.com for basically 10k. So I went to their website to make sure then had it. Found it there so I gave them a call and set up an appointment to see it at 7pm that evening. Talked to they salesman Jim to set it up and then when I left Austin, just to let him know I would be 10 min late. So after my 1hr and a half to get there me and my wife wait around for 20 min to see him. And that's fine. But when he takes me to see the car he didn't bring the keys... so I asked if he could get them because I wanted to test drive it and look at the engine. So he told me he would grab them and be back in just a min. So I inspect the outside of the car which had some damage and missing trim that they didn't tell me about. The inside of the car HAD NOT been cleaned. Had half filled coke bottles and Wendy's just all over the car. Which at point my wife was out. But I was still sold and nothing I couldn't fix as long as it ran. BUT 30 MINUTES after he said he would get they keys he wasn't back. So we wenthought and trod to find him. No one would help us locate him. So got I'm my car to leave and finally found him.... giving a test drive to another customer. So I asked him why he left us there for 30 min. And he said they didn't know where the keys were so he sent someone to tell me... BS no he did not. That car was sold but I honestly wouldn't take it for free from this dealership now. And that salesman should be fired. No way to run a business or treat your customers.
New car - rroberts
Today I had the best experience with the car salesman Azzam. Words cannot explain the joy I feel . I went this morning to get my car serviced not knowing that I would be coming out with a new car. Azzam and Henry went above and beyond for me . They are top notch in my book.Thank you Thank you
Sincerely Rhonda Roberts
DEPLORABLE! SERVICE - FURIOUS!@#$&*%!!!
3/13am saw car for 1st time.
3/13pm came back paid cash for car. 6 visits later still trying to get plates for car and was just told THE CAR WAS SOLD TO ME WITHOUT INSPECTION!!! The Customer service is utterly atrocious. I have patience of a saint and these incompetent people are on my LAST NERVE. DON'T BUY FROM WEST LOOP MITSUBISHI
Review for Mitsubishi Mirage - Nonsmoker4ever
Reported that they $old us a brand new "compact" car that smells (to this day) like cigars. The chemical clean job did not work. Disappointed.
Worst Car Buying Experience Ever - Packers Fan
The worst car purchasing experience ever. The salesmen were rude even laughed on the phone when I asked to speak to GM directly. You'll never get the right person on the phone. My mother was in and out the hospital last month due to ovarian cancer. They were not considerate, honest, and professional. They refuse to allow my attorney to review the contract before we sign. They don't honor the pricing they give outside and it changed on the paper. All I've driven is Mitsubishi for 14 yrs but after this experience, never again. From the rude call from Franklin after 8:30pm made about his review to Lonzo who laughed on the phone when I asked for corporate's number. He said is private. To the GM who is never available. To Earl who makes promises he can't keep. Don't go here.
Service centre - JP
I arrived late, my mistake but the service centre did not even try to accomodate me. I have explained that I am from a neighboring city, jut drove 60 miles and was delayed enroute. This was an hour before lunch and all they had to do was to perform an recall inspection to determain if they need to order parts. I jave also explained, when I made the appointment that my vehicle has the symptoms as described in one of te recalls. The specific recall is catagorized as a safelty recall and it is even tracked by Libirty Mutual. My thinking was that they could have ordered the parts for the one recall before the first vidit but apparently that goes beyond any logic. I can understand that ond could wait a while if you are late but the attitude of thr lady that received me was nit what Zi am used to at ang Mitshubishi setvice centre. This wasy first and last visit at this service centre. I left without getting the inspection done as I could not wsit from 10:15 till aftet lunch.
Horrible - Muskrat01
Called the day before, was told no appointment necessary. Bring car in at whatever time and it will be ready in an hour. Took car in for oil change and 10,000 mile inspection next day (my day off). Was advised that car would not be ready in an hour but would be ready by 6 because they close at 7. They never called. When I called around 6:30 I was advised vehicle would not be ready till sometime tomorrow and everybody was "gone". I was left without a vehicle, no way to take kids to school or get to work. They should have called and let me know car would not be ready before they all left at 5 so I could either pick it up or make arrangent for transportation to school and work. Nobody would talk to me. They even said there was no managers or supervisors and wouldn't even give me a name of who I could speak with tomorrow. I will take my business back to SA or Corpus Christi where staff is reliable and accessible and comunication is not an issue.
We had an amazing experience! Mr. Trotter listened to... - naramire
We had an amazing experience! Mr. Trotter listened to our needs and fulfilled them in a most professional way. He went above & beyond to get us the best deal possible. He answered all our questions and addressed every concern we had with great patience. Mr. Trotter is a model example of a great sales consultant! Thank you!!!
Noel is your man! - anthony estrada
The entire process was quick and easy. Noel kept in touch while I made my decision and even after the sale. He also answered all my questions with great detail. After this experience they made a customer for life.
I recently took my car in to be serviced for the same... - fwalker
I recently took my car in to be serviced for the same problem I experience 1 year prior (the check engine light popped on and the car would not turn on, the second time the check engine light came on and the car would turn but not start). Although my car was still within the mileage range for the warranty, I was told it would not be covered because there was something causing the part to go out. I was told my car was put on the machine and the code given meant I needed a new computer chip. I agreed to have this part replaced and Kevin and I agreed on a date for me to pick up my car. I spoke to Kevin several times over the span of 2 weeks and was told my car was being test driven and everything was good (just waiting for me to pick up). I picked up my car on a Saturday and everything seemed to be good. However, within 1 hr of leaving the dealership, the Check Engine light came on. I immediately contacted Kevin to advise him the light had came on and he instructed me to bring the car back, which I did. The following Monday I received a call from Kevin advising the Check Engine light was not coming on because of the problem I originally brought my car in for, but a new problem that would not cost an additional $1300 (after I had just paid $1000 (+), less than an hour prior). Needless to say he could not explain to me why this problem was not detected the first time my car was placed on the computer, the problem was not detected until after my car had been worked on, deemed to be repaired, paid for and driven off the lot. I am a very dissatisfied customer and will be reporting this to the BBB.
Great Young Man - JosephPomilla
I am a Vietnam Vet. This gentleman, who did such an impeccable demonstration of the vehicle earned my personal respect and trust was build due to such a great service and truthful answers. We paid cash for the vehicle and they were very upfront about the price and rebates of this 2015 Outlander.
We are very happy with our vehicle and service provided by this young man. To all of you who are considering purchasing a vehicle (Whether new or pre-owned) Contact this gentleman first before you go anywhere else and be given the "Run around", he will prioritize your individual interests and will be a professional through out the whole process.
Thanks again Mr. Pacheco.
If you live in the DFW Metroplex, please pass this... - Caring Citizen
If you live in the DFW Metroplex, please pass this information along to warn others. After a quick sale at HUGGINS MITSUBISHI, I informed management (w/in 24 hours of the sale) that I wasn't happy with the car. The 2011 Eclipse GS Sport is a rough ride and excessively noisy. The GM, Crystal Goldstein, indicated that I could trade out the car at HUGGINS HONDA. I chose a dependable 2012 Honda Civic EX-L that was actually $1K cheaper than the Eclipse (that should have been an indicator). Anyhow, instead of backing out the paperwork, they attempted to trade the car in. $24K quickly became $15K....how is that possible? Anyhow, I wanted to share this information so HUGGINS MITSUBISHI/HONDA doesn't take advantage of anyone else using their unethical tactics. I've already filed with the BBB on a pricing issue I experienced with them. STAY CLEAR OF HUGGINS!!!!!
I bought a car from this dealership a little over a year... - hazelip82
I bought a car from this dealership a little over a year ago...love the car...but the dealership its self is very un professional in the sense you dont sell my trade in with license plates on it registered to me!!!! its been 13 months since ive traded my old vehicle into these guys and now im getting toll fee bills due to there error!!! IT IS AGAINST THE LAW TO SELL A VEHICLE WITH THE PLATES AND REGISTRATION STICKER STILL ON IT FROM THE PREVIOUS OWNER!!!!I have and will continue to contact TxDOT until this issue is resolved to my satisfaction because I havent done anything wrong yet im the one developing the headache of dealing with this issue...Thanks jubilee for over sight!!