6 Utah Subaru Dealers

We've purchased our Outback from Mark Miller and have had - roreste

We've purchased our Outback from Mark Miller and have had them handle all of the service. We've found the dealership to be very professional, extremely helpful, customer focused and an overall joy to work with.

Trenton Jones deserves an award for sticking w/ me in - ca mc

Trenton Jones deserves an award for sticking w/ me in this repair. We were at it since October or more: the parts were unavailable, production workers strike. He kept track of the parts as we texted weekly. We made our wish list plan as time passed of what to fix. Trenton checked things from this list in case they had been completed. He covered for the retiring Tom Francis with excellence.

My car dealer was fantastic. - myrandomnes

My car dealer was fantastic. He listened and never pressured me. Overall, I'm very satisfied and will probably come back for my next car.

The entire team was easy to work with and very - shanny.payne

The entire team was easy to work with and very accommodating. Made the process fast and painless, the way it should be.

I would give zero stars if possible. - Sierra04

I would give zero stars if possible. We visited Young Subaru on 03/16/2024. We were introduced to the salesman, Alex, who we discussed our specific needs with - a car for the next 2-3 years that was reliable and affordable while we work on improving our credit. Despite our concerns about our lack of experience with manual transmission vehicles, Alex insisted that a 2017 VW Jetta with a stick shift was the perfect fit for us within our desired price range. He assured us that learning to drive a manual would be easy and would not cause any harm to the car. On 03/20/24 we experienced a serious issue when the clutch malfunctioned, leaving us stranded. Thanks to the help of a kind police officer and a Good Samaritan, we were able to move the car to a safe location. Unable to reach the dealership that night, we had to Uber home, leaving the car locked in a parking lot until the next day. Upon contacting the dealership, they initially offered to tow the car and provide a temporary replacement vehicle while they repaired it. However, we were shocked to learn that they deemed the clutch issue as "normal wear and tear" and insisted we pay $2,500 for the repairs, which were not covered by the warranty. They also changed their minds about issuing us a loaner car. This turn of events left us utterly bewildered. As of 03/22/24, we have not received any further communication or resolution from the dealership regarding this matter. My question is how does someone feel okay to sell someone a poorly working car and how is it normal wear and tear when we have had it for less than a week??! This leaves a bad taste in my mouth.