My Experience at Haley Buick GMC Airport - Dionne B
Janet Pineman was GREAT!!! From the first time she communicated with me, until the day I actually picked up my Arcadia, Janet's personality never changed. She was sooo patient,helpful and thorough. She was never pushy and allowed my wife and I time to decide without being persistent. KP and CJ were also awesome and I will definitely let my family,friends and co-workers know about the wonderful service we experienced at Haley GMC Airport.
Dionne T. Bridgeforth, MSN,RN
Service Department - SHARNOVA
Friendly, direct professional handling of my service request. Quick turn around. Being female, I like the fact that they do not come to me with a 2 page list of things that I need to have done to my car. Their service follows GM's service schedule.
Great customer service - Chevy Equinox
I took my car for repairs on a recall and had brake pads replaced at the same time. From the time I pulled my car in to the time I left, the customer service was terrific! I felt very taken care of. The pricing on the pads were an added bonus as they were running a special. I would definitely take my car back here in the future as well as recommend this dealer to friends and family. I wish I got the name of the gentleman that worked the outside to include him in this review!
Top Reviewed Specialists At This Dealership
General Sales Manager
return - talal
very unprofessional dealer so rude. i don't like all staff members they have no sence how talk coustumers i am so upset for this servise its my opinion
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
Steering wheel noise and routine matinence of 2016 GMC - LeighGMC
The service department worked diligently to fix the noise , very clean oil change, no oil spills. Great job by the Service Manager and his team. THANKS!
From the sale to service, IMPECCABLE. - Familyoffive
I bought my truck from Christian, and he could not have possibly been more informative, knowledgeable, or helpful. He listened to my family and I's specific needs, and even asked some foresight questions for the future, and landed us on the PERFECT truck. He took immense time to work with us prior to the sale, never pressured me, and even after the sale (setting up mine and my wife's phones, etc.). I then came in for an oil change as scheduled, and the service lane was just as wonderful. I will DEFINITELY be coming back here, and telling everyone I know about these guys!
A+ service - Frankie Burns
We have been looking for 3 months for a used 2500HD p/u truck. We were very frustrated at this time. We found our tickets listed on cargurus. It was prices right ,it was in excellent condition. The service dept found a couple of things wrong, but it was fixed right away. The mechanic did a wonderful job, he explained everything to us very clear. Mike our sales person was kind and very helpful. This place is like a family and treated us the same. This was the best experience we have ever have at a car dealership. The detail crew was awesome the truck was so pretty. It was very clean and it shined. Excellent job. ABSOLUTELY NO PUSHY SALES PERSONAL. We will be back to purchase another car in about 5 years. We highly recommend this dealership.
Good Experience - Buck
This was a very good buying experience. I Dealt with Stu, Bruce and Don who each took all the time needed for me to get answers to all questions. I would go back. Carl
Awesome experience - Mzrocafella
I have a brand new Chevy Malibu and i am a satisfied customer. Thank you Taylor and Jeff Finch. You all really know how to work with people. I highly recommend Boyd Chevrolet of Emporia.
COUPON DECEPTION - Darren
Coupon deception. Claimed parts associated with coupon were not oem parts although in contradiction with GM headquarters to make up sell. Additionally, you can purchase GM parts at roughly half price compared to koons at gmpartsdirect.com and other sites.
Treated like lower class - Callmeguns
First off I've been in sales and have family in sales so i know how to play the game and how it works. Believe me when I say your sales team is less than par. Not trying to damage anyones reputation by naming names. They will low ball your trade by offering you half of its value and tell you they cannot budge on their price in the least (not a fair trade off). My wife and I were treated like an inconvenience from the second we got there even when making an appointment. We were also traded off to someone other than who we were told we would be meeting with by the internet sales guy. We came in looking to buy that day and it seemed they didn't have time to deal with us and they were reluctantly running numbers. The length of time to even bring back figures for a deal took way too long and was blamed on a computer system that the sales guy said was ALWAYS going down or losing the data they enter. You would think that they would get a new system then. I had high hopes on buying that day but left in the vehicle I came in. I hate seeing dealers like this it really turns people off to the whole buying experience. There is a lot more to the poor experience but I am getting frustrated typing it out and thinking about it. Don't bother asking for me to come back we will not be back and I urge anyone looking for a vehicle here to be prepared for a lack luster experience. If you're a veteran or active duty you should look somewhere else (wont go into details but youre just another sale there)
Fast & Easy - mgfoster6
We came in with a trade in looking to upgrade to a new car. Jeff found us a "like brand new" car anf it is perfect! He was very helpful in every area needed to see us leave the Lot with our new vechile! We love it and loved working with Jeff!
Last time - John
Brought my company truck into the service center this summer to have it serviced,and washed left with a big dirty scratch on the hood.I came back in the fall for a service and left with a ding in the door and greasy paw prints on it! I'm glad it was my work truck! Never again
Courteous, professional staff - nana16
We enjoyed our shopping experience at Robert Woodall. Our salesman, Rick Fields and Finance Manager were very helpful in our new vehicle purchase. I will recommend friends/family to shop here for their next vehicle.
Sales and Services - Return customer
I have been dealing with Charlie Obaugh for years.. I do the lease program and get a new truck every36 to 39 months. Charles Sipe, Tee Ballengee, Brad, Clyde everyone is ready to help you. Heather Weaver in service takes great care of me when I call and need service work done. Great experience both sales and service. SB
All and all friendly and prompt. - junior
My only question is why ,do I have to pay personal property on a vehicle I lease and do not own?If I rented a house I wouldn't pay personal property. I like the truck I lease and have asked about a noise I hear but have been told they can't find it. I also mentioned about the way the transmission shifts abruptly and was told they have other complaints as well but nothing can be done about it.When accelerating the motor acts sluggish then engages at times, this also I was told was the nature of the beast. My first oil change was at 3000 but than it was changed to 6000.Sales reps. very friendly and courteous.
Buyer Beware!! - Julieg
Our initial experience with Dan the salesman was great! We purchased a 2012 chevy silverado, with a clean carfax. We noticed that it rode rough on the way home. After taking it to my stepdads mechanic, we were told that the truck had been in a collision on the front left side, and although it had been fixed as best it could be, the front left tire still sat back 2 inches more than the right one. Spray paint was noted near areas that had been repaired. After much distress, the dealership finally agreed to take the truck back and return the 2016 jeep we had traded in, back to us. They had detailed our jeep and put new wipers. It was a 2016, so didn't need much touching up. Here's the catch......they wanted $400 before they would give us our jeep back. We couldn't believe it!!! Other dealers have said they would've gladly given us our jeep back, AND accepted the wrecked truck with apologies. Well we didn't have the money, so they finally gave us our jeep back. They claim they never knew it was wrecked....you decide. It was too good to be true. This truck was listed about $4,000 below other trucks with the same year and features. Either way, please have your own mechanic check your vehicle before you purchase!
They are crooks - - stolen
I went to this dealership to buy a truck - I owned a 2012 Chevy PU and I was told that they would give me $17,000 on trade in - I made a mistake in not reviewing the paperwork that they put in front of me to sign and I ended up with a LEASED 2017 GMC Sierra - and they only gave me $8,000 for my truck...The truck was listed on the computer at $38,400 and when all said and done - it was $42,000. It was never explained to me that the price had increased and that I was signing a lease and not the paperwork to buy the truck. I went back to the dealership that Monday and they would not change it...They are crooked people...DO NOT USE THIS DEALERSHIP. I have contacted GMC and filed a complaint. This was my first and last GMC that I will ever purchase. I guess I should have paid closer attention to what I was signing - thought they were a stand up dealership.
Service department is terrible - James Coleman
I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On 29 Feb I had an appointment to bring my car in for a state inspection and oil change. I had a 7:30 am appointment. When I went to check on the car's progress I was informed that it had not even been brought into the garage and that it would be a few hours. I ask why and I was told by Adam the Advisor that he had four cars get dropped off the night before that took priority over me even though I had an appointment. Adam was a little rood when I told him that I had to know because I had an appointment at 10 am and need to find a way home. Three hours later I get a phone call telling me that I had failed the inspection. One of the items I failed for had been missing for 4 years and this place was the only place I had this car inspection by for those four years. Kind of funny how I complained and failed an inspection. Needless to say the repair of this car cost me $400 at Southern and I had to call for three straight days to find the status of my car. Keith the service manager and Adam the advisory are the worst at customer service. I will not be brining my car back to this place ever. I would think twice before using this place. If the President of Southern would like to contact me here is my E-mail address firstname.lastname@example.org because it is apparent that Brad Hunt the GM does not care either because tried to talk to him about this issue and his response was that he had a webinar to attend. Thanks Brad for the concern!
Emergency break down - Tdb
I had an emergency breakdown while in route to SC. The roadside assistance came out on Easter Sunday to get the car to the dealership. My husband went to the dealership first thing Monday morning to find out how long it would take. He was told that they couldn't look at it until noon. We called at 1:30 only to be transferred various times and upon being attached through the Toyota service department so after requesting the number to the Dodge service department, he was given a number that was no longer in service!!!! After FINALLY getting in touch with the Dodge service department around 1:45 by this time, they tell us they were just taking it back...at 4:30 my husband went to the dealership only to discover that they haven't even looked at the van yet!!! This is unacceptable!!!
We told the dealership of the importance for me to be able to get on the road TODAY to SC only to discover at 4:30 that they hadn't even looked at it!!!
So tell me how customer service is for Dodge??? You buy a new vehicle in an effort to have a full warranty for the just in case times you have a mechanical failure. In addition you also buy new to have the roadside assistance....(roadside assistance was awesome) yet they take it to s dealership who obviously doesn't care about customer satisfaction.
We've owned a lot of vehicles and NEVER had such an issue getting WARRANTY work done immediately! Needless to say, I believe that we will soon be getting a different automobile that has a much better service department for emergency warranty work!!!
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
In late February, I stopped at Bill Hudgins auto sales in... - captbil
In late February, I stopped at Bill Hudgins auto sales in Gloucester Va to look at a used 2005 GMC duramax diesel pickup they had displayed on their lot.Went into dealership, was met by Salesman Don Parks, Mr Parks showed me the vehicle, allowed me to test drive the vehicle,all late afternoon just before closing time.Mr Parks was patient, answered all my questions and we set up a time the following morning for me to come down and discuss a deal.Mr Parks allowed me a fair trade in value for my 2002 Silverado pickup and we finalized the deal.As a result of Mr. Parks patience, professionalism and perseverance, 2 weeks later my son purchased a 2006 duramax Chevrolet pickup from him. the following week, my wife of 28 yrs. rode down to Bill Hudgins with my son to have his truck cleaned, and came home in a 2012 Nissan Murano.
Needless to say, if our buying experience was not so pleasant, we certainly would not have bought 3 vehicles in a 3 week span. I would recommend Bill Hudgins to anyone looking for a new or used vehicle.
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.
Haley Buick GMC