My used vehicle purchase experience - GMCguy
Codie Fravel is one of the best salespersons I have ever dealt with when purchasing a vehicle. My wife and I felt he was completely honest and we were very comfortable dealing with Codie. He is easy to talk with and makes a buyer feel welcome. He went over all the vehicle features with me and stressed several times that we could always call him with any questions that may arise. In my opinion, he went above and beyond in helping me with my used trade-in and I appreciated his help very much. I enjoyed working with Codie so much that I requested business cards from him that I could share with friends and family. Shawn McGregor was also very engaging and helpful to us. He and Codie made a great team.
Great job all around! - denaliguy
Daniel Wilson and the guys at Haley took good care of me. Thanks for all the extra work and for the cool shirt and a great price!
Worth it! - Rachel Signoretti
This experience was far from what I had come to know with car buying. The experience was actually pleasent-worth my time. So worth it. You can tell he cares and doesnt shove anything down your throat. So helpful!
Great Service - Edward C Morai
Again, Koons Service provided an excellent service experience. Steve Waldron, my service representative, understood my requirement and my need for a quick turn-around. The outcome did not disappoint.
Awesome experience - Mzrocafella
I have a brand new Chevy Malibu and i am a satisfied customer. Thank you Taylor and Jeff Finch. You all really know how to work with people. I highly recommend Boyd Chevrolet of Emporia.
Stranded - Stranded
I am writing this review on behalf of my friend who got stranded in the Woodbridge VA area on his way from Canada to Florida, and as the person who did most of the dealing over the phone as my friend has trouble communicating in English. When he got stranded, I was lucky to find people and a Dealership willing to help him. Even if the dealership was not equipped to service his GMC 4500 diesel, the owner, the service department and the technician stepped to the plate to help and fix his truck. All in all, he was on his way the day after being towed to the dealership with a very reasonnable price tag. They even shuttled him and his wife to th hotel and to where the fifth wheel was left to check on it. Route 1 GMC, you were an angel on the way of this stranded motorist and you went out of your way to help him and ease the communication with me over the phone while in Florida. THANK YOU
2011 Buick Enclave - Great Team Work! - Janet E.
Extremely pleased with the customer services rendered by the Service Advisor(s), Mechanic and Cashier(s). Everyone communicated well and professional in their respective areas.
In late February, I stopped at Bill Hudgins auto sales in... - captbil
In late February, I stopped at Bill Hudgins auto sales in Gloucester Va to look at a used 2005 GMC duramax diesel pickup they had displayed on their lot.Went into dealership, was met by Salesman Don Parks, Mr Parks showed me the vehicle, allowed me to test drive the vehicle,all late afternoon just before closing time.Mr Parks was patient, answered all my questions and we set up a time the following morning for me to come down and discuss a deal.Mr Parks allowed me a fair trade in value for my 2002 Silverado pickup and we finalized the deal.As a result of Mr. Parks patience, professionalism and perseverance, 2 weeks later my son purchased a 2006 duramax Chevrolet pickup from him. the following week, my wife of 28 yrs. rode down to Bill Hudgins with my son to have his truck cleaned, and came home in a 2012 Nissan Murano.
Needless to say, if our buying experience was not so pleasant, we certainly would not have bought 3 vehicles in a 3 week span. I would recommend Bill Hudgins to anyone looking for a new or used vehicle.
Emergency/Urgent repair to my Sequoia. Critical ball... - RaterMick
Emergency/Urgent repair to my Sequoia. Critical ball joint failure. Vehicle performing as tow vehicle for an in-progress high priority project.
My “Hall of Fame” list at Haley Toyota of Farmville:
- Christie (spelling?) – Service Manager who responded to my request for urgent/expedited service – she recognized the out of the ordinary emergency nature of my request, recognized me as a valued customer who deserved a little bit of extra consideration in this situation and arranged with the service technician and parts department to “make it happen”.
- Richard – Lead Toyota Tech. Richard agreed to repair my Sequoia even though his schedule was “fully booked”. Richard agreed to work past normal hours if necessary to get me running next day upon parts arrival. Immediately upon arrival with my Sequoia on the flatbed tow truck, Richard recognized the importance of properly locating the offload and opened a service bay to offload the Sequoia directly into that service bay (a consideration not usually extended by most dealerships). The offload directly to a service bay is significant because a ball joint failure renders a vehicle unmovable on its own wheels. Therefore it is critical to offload where the vehicle will be repaired. If not, it becomes very difficult and unsafe to later relocate the vehicle via a floor jack. A floor jack relocation could cause additional damage to brake system components being stressed while moving the vehicle. Richard also personally assisted in the tow truck offload which was not an easy job. He immediately placed my Sequoia up on the rack – removing stress to the failure wheel components and making the Sequoia ready for immediate service upon parts arrival. Finally, Richard spent about 10 minutes with me discussing the condition of the vehicle and approaches to service under circumstances with a critical ball joint failure. Noteworthy -- Richard did this for me at the end of the month while being flooded with end of month safety inspection requests. A different Dealership in Lynchburg said they could not help me because that Lynchburg Dealership claimed they had too many end of month safety inspections – I suppose that kind of says it all.
- Sam – Parts Manager with initiative and foresight! Obtained required parts overnight, (another dealership in Lynchburg said this was impossible). Had the foresight to order both the left and right lower ball joints even though only the right had failed. Sam realized that this type failure is best addressed in pairs – I later expanded the repair to ball joint replacement on both sides with Richard’s agreement.
Haley has a new, loyal customer. I have owned Toyotas for many years so I am a long time Toyota customer. In this situation, I had the critical ball joint failure in my driveway at our new residence near Lynchburg. I needed the vehicle ASAP to use it as a tow vehicle for a high priority project. Since we are new to the Lynchburg area, my wife and I started calling Dealers, starting with Lynchburg and moving out by distance from our home. Sometimes in life, you just get a fortunate outcome – in this case I feel blessed discovering Haley’s of Farmville and all the great folks I met at Haley’s. They are now my Go-To Dealership even though they are 30 minutes farther from my home than the dealership in Lynchburg. Thank you Haley’s for responding to my request for urgent attention to my vehicle. I’ve owned five Toyotas, currently owning a Sequoia and Prius. I’ve discovered that the attitude of the employees is most often consistent with, and a reflection of, the attitude of management and ownership. So in addition to being my preferred service location, I am certain when it comes time to replace my vehicles, you will be the first place I visit.
JUST AWESOME - Cassady
From the beginning of purchasing our vehicle to service MidPoint is just top notch. Friendly, informative, factual, and just great customer service. I recommend them to anyone! And, most importantly, I love my vehicle.
From the sale to service, IMPECCABLE. - Familyoffive
I bought my truck from Christian, and he could not have possibly been more informative, knowledgeable, or helpful. He listened to my family and I's specific needs, and even asked some foresight questions for the future, and landed us on the PERFECT truck. He took immense time to work with us prior to the sale, never pressured me, and even after the sale (setting up mine and my wife's phones, etc.). I then came in for an oil change as scheduled, and the service lane was just as wonderful. I will DEFINITELY be coming back here, and telling everyone I know about these guys!
My experience with Haley Buick GMC - 4711
Both salesman and sales manager so easy to work with. In our opinion truthful and honest. They work hard to make the deal work. I would buy from them again.
Used car sales business practices - TimBray
After driving the vehicle we were interested in we attempted to negotiate the price and our trade allowance. There was a $1k difference with what we asked for and they met us in the middle reducing the price of their vehicle by $500. I decided to think it over and a week later called to have a buyers order drawn up in order to buy the vehicle, I already had a loan. First buyers order had the correct sales price of their vehicle and our trade allowance along with some fees. After going over the numbers before sending it to my bank I noticed that there was a difference of a little over $100 (overcharge). The next day after asking about the difference I was sent another buyers order with an additional $399 difference and told they forgot a processing fee, even though $399 added doesn't explain the $100 difference in the previous buyers order. When asked to define all fees, all fees were explained except this $399 processing fee? The only explanation was "we charge all customers this fee". But no explanation of why? And it was not on the original buyers order? I agreed to pay their price with all the fees that they had defined but not the $399 fee that they could not justify. They told me the used car manager (Bruce) would not accept that.
These types of business practices don't sit well with me so if your looking to buy a used vehicle make sure you check the numbers or as a better choice, shop elsewhere. This may explain the lack of recent reviews for the sales dept. I am also a faithful GM customer and currently own four other Chevrolet vehicles. This would have been the fifth.
Purchasing - DeHaven1
From our home in North Carolina, I could correspond with Jim Russo at the dealership and was thrilled when we found our car.
Thanks to a wonderful online experience our drive to Virginia was
Worth every minute.
Steve Gamble, the guru of gagetry, on the Cadillac SRX could not have been more helpful. We went through the car stem to stern enjoying the opportunity to learn more about the car we purchased. We highly recommend the Suttle Dealership especially the valued online eexperience. Thank you to Jim and Steve, our SRX guru, for a wonderful purchasing experience.
Last time - John
Brought my company truck into the service center this summer to have it serviced,and washed left with a big dirty scratch on the hood.I came back in the fall for a service and left with a ding in the door and greasy paw prints on it! I'm glad it was my work truck! Never again
Courteous, professional staff - nana16
We enjoyed our shopping experience at Robert Woodall. Our salesman, Rick Fields and Finance Manager were very helpful in our new vehicle purchase. I will recommend friends/family to shop here for their next vehicle.
AMAZING SALE!! - Mia.Windley
This place is amazing! Everyone dropped what they were doing in order to help me. They got the ball moving so I wouldn't have to be there all day and did everything in their power to get me the lowest price. They beat out all the competitors. Customer service was their key to everything. They offered to take me anywhere I wanted to go so I didn't have to wait at the dealership! This is family owned and you can honestly tell due to the exceptional customer service.
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
Horrible place, don't believe anything they tell you! - abusedbyUltimate
Used bait and switch tactic, after doing paperwork claimed they sold me "wrong car" and made me pay $1,000 more than price quoted, misrepresented condition of car claiming it was purchased new from them and serviced regularly for 4 years with NO problems, hid service records never reporting anything to CARFAX, car broke down 8 days after purchase and then flooded 2 weeks later, refused to take car back, GSM claimed no previous water problems, then owner says less than a year ago car had the same water leak and they repaired it, GSM said he would put me in another car but then wouldn't, they had car in their shop for a week and sent me email saying it was ready to pick up, carpet clean, dry and new headliner installed, lied about repairs done, carpet was dirty, soaking wet and no new headliner! Refused to give me proof or receipt when GSM claimed they spent $1,500 on repairs, ordered me off property! Photographs and videos prove they did nothing and I had to file claim with my insurance company to get repairs done. Purchased car 8/28/16 and so far it has been in the shop 25 days out of 50 and still there getting repairs done that Ultimate Buick GMC Subaru said they did. In the week Ultimate had the car in their service department the only thing they did to dry the carpet was put the heat on high and burn up all my gas! They didn't even remove the floor mats or vacuum the water out! Why do the sunroof drain tubes come apart twice in less than a year on a vehicle with 41,000 miles? Ultimate Buick GMC Subaru claims they fixed it the first time and it happens again; says a lot about their service department and how they do business! This place is awful and a CARFAX report is only worth the paper it is printed on! Any dealership is better than trusting these people at Ultimate!
Update on my Lemon - Jamall0041
So 3 visits, 4 fenders, paint, electrical, and 76 days later of my vehicle in service. My truck was pieced back together. I dropped my truck off for the final repair attempt on the 3rd of Oct and didn't get it back until the 10th of Nov. They had 15 days to complete the repairs by law and still couldn't manage. Not only that I asked if they put enough miles on it to make sure its ok. Well I wait 5 hours because its not ready. When I finally drove off the lot the truck went into reduced engine power on the highway. So I lost power to my truck and a burning smell filled up the cab. I had to limp it back to the dealer where they had to work on it again and make me wait more. I got it back and went home. Next day i started it up the engine check light came back on again. So it went back to the dealership where they couldn't fix the problem and cleared the codes. Thats when the wanted me to look at another truck and said its indeed a lemon. So they kept my truck over the weekend and said they'd call me on Monday. No call so Tuesday I called and they said they won't do anything for me and to get a lawyer. Ive owned it about 5 months now. The service manager finally admitted that my truck is a lemon. But they will not do anything until a lawyer is involved. I have retained on and its awful and bad business they treat people this way also Im a disabled vet and if they do this to me they'll do it to you. In all Ive lost count how long I hadn't had my truck but I still pay on it over 80 days in service. Still no one is willing to work with me. Do yourself a favor go somewhere else. They'll lie and cheat you out of your money.
Service department is terrible - James Coleman
I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On 29 Feb I had an appointment to bring my car in for a state inspection and oil change. I had a 7:30 am appointment. When I went to check on the car's progress I was informed that it had not even been brought into the garage and that it would be a few hours. I ask why and I was told by Adam the Advisor that he had four cars get dropped off the night before that took priority over me even though I had an appointment. Adam was a little rood when I told him that I had to know because I had an appointment at 10 am and need to find a way home. Three hours later I get a phone call telling me that I had failed the inspection. One of the items I failed for had been missing for 4 years and this place was the only place I had this car inspection by for those four years. Kind of funny how I complained and failed an inspection. Needless to say the repair of this car cost me $400 at Southern and I had to call for three straight days to find the status of my car. Keith the service manager and Adam the advisory are the worst at customer service. I will not be brining my car back to this place ever. I would think twice before using this place. If the President of Southern would like to contact me here is my E-mail address firstname.lastname@example.org because it is apparent that Brad Hunt the GM does not care either because tried to talk to him about this issue and his response was that he had a webinar to attend. Thanks Brad for the concern!
Very rude worst customer service EVER!!! - Ac122198
LIE AFTER LIE,
in regards to my appt, price, and pick up date
They hit my car door on the garage when they were returning to me, I watched it with my own eyes!!! Thanks for the huge dent, and my time wasted.
No respect for their customers!!!
Please save yourself the hassle!!!
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.
Joyce Koons Buick GMC