Service is always great! - Sunshine
I have 3 different vehicals I've been bringing to Haley frequently for years! I always see Allen in service, as he keeps me up to date with every vehicals need and maintenance schedule. As well as being able to answer my questions!
Great Experience! - vsloan75
Priscilla Whittaker is a phenomenal person, she truly cares and has superb patience. She is such a lovely person with a warm heart, she goes out of her way to make sure she will accommodate your specific needs or concerns. Behzad was great he explained in detail of the different warranties offered and what best would suite my financial needs. Everyone is so friendly what a great experience...Looking forward to many years as part of The Joyce Koons Honda Family.
WOW!!! Best experience ever Thank you Gessin Pauyo - Miguel Duran-Cruz
My salesman Gessin Pauyo was extremely kind courteous knowledgeable treated me like family never pressured or rushed me Koons Tyson's Chevy best dealership ever thank you so much
Awesome experience - Mzrocafella
I have a brand new Chevy Malibu and i am a satisfied customer. Thank you Taylor and Jeff Finch. You all really know how to work with people. I highly recommend Boyd Chevrolet of Emporia.
2011 Buick Enclave - Great Team Work! - Janet E.
Extremely pleased with the customer services rendered by the Service Advisor(s), Mechanic and Cashier(s). Everyone communicated well and professional in their respective areas.
Best dealership experience ever! - melodymakn
We purchased a used truck from Haley (Midlothian). We were kindly greeted and well taken care of by Shady Kay. Don't let his name fool you! He was extremely friendly & knowledgeable. He worked hard to get us the deal we wanted. We were also impressed with Devon in the financing dept. We left feeling very satisfied and as though we were leaving friends behind. Fantastic customer service!
Top Reviewed Specialists At This Dealership
Steering wheel noise and routine matinence of 2016 GMC - LeighGMC
The service department worked diligently to fix the noise , very clean oil change, no oil spills. Great job by the Service Manager and his team. THANKS!
From the sale to service, IMPECCABLE. - Familyoffive
I bought my truck from Christian, and he could not have possibly been more informative, knowledgeable, or helpful. He listened to my family and I's specific needs, and even asked some foresight questions for the future, and landed us on the PERFECT truck. He took immense time to work with us prior to the sale, never pressured me, and even after the sale (setting up mine and my wife's phones, etc.). I then came in for an oil change as scheduled, and the service lane was just as wonderful. I will DEFINITELY be coming back here, and telling everyone I know about these guys!
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
Amonté was awesome - PaulsNissan
Our salesman, Amonté Harvey, was extremely helpful and listened to our needs. He works very hard to get you the best vehicle deal he can. We highly recommend him and the finance man, Scott Draper.
Repair rear a/c - Doug
Satisfactory repair of rear AV on 2013 Enclave. GM participated in the cost. As usual, dealing with Duke Automotive was a pleasant experience. I will return.
Purchasing - DeHaven1
From our home in North Carolina, I could correspond with Jim Russo at the dealership and was thrilled when we found our car.
Thanks to a wonderful online experience our drive to Virginia was
Worth every minute.
Steve Gamble, the guru of gagetry, on the Cadillac SRX could not have been more helpful. We went through the car stem to stern enjoying the opportunity to learn more about the car we purchased. We highly recommend the Suttle Dealership especially the valued online eexperience. Thank you to Jim and Steve, our SRX guru, for a wonderful purchasing experience.
Stranded - Stranded
I am writing this review on behalf of my friend who got stranded in the Woodbridge VA area on his way from Canada to Florida, and as the person who did most of the dealing over the phone as my friend has trouble communicating in English. When he got stranded, I was lucky to find people and a Dealership willing to help him. Even if the dealership was not equipped to service his GMC 4500 diesel, the owner, the service department and the technician stepped to the plate to help and fix his truck. All in all, he was on his way the day after being towed to the dealership with a very reasonnable price tag. They even shuttled him and his wife to th hotel and to where the fifth wheel was left to check on it. Route 1 GMC, you were an angel on the way of this stranded motorist and you went out of your way to help him and ease the communication with me over the phone while in Florida. THANK YOU
Last time - John
Brought my company truck into the service center this summer to have it serviced,and washed left with a big dirty scratch on the hood.I came back in the fall for a service and left with a ding in the door and greasy paw prints on it! I'm glad it was my work truck! Never again
Courteous, professional staff - nana16
We enjoyed our shopping experience at Robert Woodall. Our salesman, Rick Fields and Finance Manager were very helpful in our new vehicle purchase. I will recommend friends/family to shop here for their next vehicle.
Horrible place, don't believe anything they tell you! - abusedbyUltimate
Used bait and switch tactic, after doing paperwork claimed they sold me "wrong car" and made me pay $1,000 more than price quoted, misrepresented condition of car claiming it was purchased new from them and serviced regularly for 4 years with NO problems, hid service records never reporting anything to CARFAX, car broke down 8 days after purchase and then flooded 2 weeks later, refused to take car back, GSM claimed no previous water problems, then owner says less than a year ago car had the same water leak and they repaired it, GSM said he would put me in another car but then wouldn't, they had car in their shop for a week and sent me email saying it was ready to pick up, carpet clean, dry and new headliner installed, lied about repairs done, carpet was dirty, soaking wet and no new headliner! Refused to give me proof or receipt when GSM claimed they spent $1,500 on repairs, ordered me off property! Photographs and videos prove they did nothing and I had to file claim with my insurance company to get repairs done. Purchased car 8/28/16 and so far it has been in the shop 25 days out of 50 and still there getting repairs done that Ultimate Buick GMC Subaru said they did. In the week Ultimate had the car in their service department the only thing they did to dry the carpet was put the heat on high and burn up all my gas! They didn't even remove the floor mats or vacuum the water out! Why do the sunroof drain tubes come apart twice in less than a year on a vehicle with 41,000 miles? Ultimate Buick GMC Subaru claims they fixed it the first time and it happens again; says a lot about their service department and how they do business! This place is awful and a CARFAX report is only worth the paper it is printed on! Any dealership is better than trusting these people at Ultimate!
Horrible customer service - Donna L Smart
irst off I was told to drop my car off Thursday night and mine would be looked at first thing in the morning, noon rolls around no call as to what's going on with my car so I call to find out what's going on..some guy answeres the phone was very rude then told me he didn't know where it was he'd have my advisor call me when he found them (he didn't even bother to look in the system or anything)...3 hours go by still no call from anyone..finally around 4 the mechanic matt called me to tell me what they found wrong with my car, he was a very nice and helpful gentleman!very respectful and helpful..however I was not told about the tax return deal that was going on (which would have been nice to know) the loaner car if you spend $299 in repairs..I spent $1200 and I could have used a loaner for work,instead I had to take off and I was without my car for 3 and a half days due to it being in yalls shop.. but again no one told me about this offer..I found out about it from a flyer when I went in to pay and pick my car up.
I also received my car with no oil in it..I had a major oil leak that had to be fixed..I get the car and absolutely no oil in it what so ever..one would think since I had a major oil leak that was being fixed they'd put more oil in it before they gave it back to me to drive off with (seems like yall want my car to have more issues) all of the other stuff that I had fixed seems to be fine expect I still have a squeaking sound when I break..all in all this was a mediocre experience, you have rude people working there and they need to start informing people of the promotions.
BUY FROM BETH! - Wsimmons2014
A few days ago my dad and I went to Charlie Obaugh and purchased a new Kia from Beth Clemmer! It was the most pleasant car buying experience we have ever had! We appreciated all her kindness and willing to working with us throughout the whole process. And to top it off she was very knowledgeable. Our finance experience was great as well! Especially after my dad had a bad experience at Steven Kia when my parent purchased their new Kia (They were lied to buy the salesman about financing). From now on we will always buy from Charlie Obaugh and always ask for Beth! The radio ads for Charlie Obaugh are 100% True! We had the best experience we could have asked for. Thanks again to Beth Clemmer, Adam Moquin, Glen Wood, Jacob Swatrz and the entire staff at Charlie Obaugh Kia who made it a great experience!
Service department is terrible - James Coleman
I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On 29 Feb I had an appointment to bring my car in for a state inspection and oil change. I had a 7:30 am appointment. When I went to check on the car's progress I was informed that it had not even been brought into the garage and that it would be a few hours. I ask why and I was told by Adam the Advisor that he had four cars get dropped off the night before that took priority over me even though I had an appointment. Adam was a little rood when I told him that I had to know because I had an appointment at 10 am and need to find a way home. Three hours later I get a phone call telling me that I had failed the inspection. One of the items I failed for had been missing for 4 years and this place was the only place I had this car inspection by for those four years. Kind of funny how I complained and failed an inspection. Needless to say the repair of this car cost me $400 at Southern and I had to call for three straight days to find the status of my car. Keith the service manager and Adam the advisory are the worst at customer service. I will not be brining my car back to this place ever. I would think twice before using this place. If the President of Southern would like to contact me here is my E-mail address email@example.com because it is apparent that Brad Hunt the GM does not care either because tried to talk to him about this issue and his response was that he had a webinar to attend. Thanks Brad for the concern!
I should have gone to a different dealer - bullmercdw
I arrived at 9 AM when they opened their doors for the day. The salesman I had spoken to on the phone said he would be there at 9. He arrived at 9:20. Twenty minutes wasted. I looked at the Silverado 1500s. The color I liked, a dark grey/silver, was limited. They had exactly 2 trucks in that color, and both were being driven by employees. Small discount was offered for them. They were both filthy and smelled of cigarette smoke. Nope. Why would you allow your employees to drive the only 2 trucks of the color my salesman said was the most popular?
I took one for a test drive. It was nice inside, had good technology, and was much more comfortable of a ride then my Ford.
We worked up a deal for my trade in, military discount etc. A couple of months later, I looked at the paperwork, and no military discount had been given. When I was sitting in the truck with my salesman, I saw a badge on another truck saying it could use Flex-fuel. I asked if this one could run on Flex-fuel, and the salesman said they all did. Wrong! It can run on unleaded or E-85, but not Flex-fuel. I also asked if the sideview mirrors were heated, and he said that if it has rear window defrost (It does) then the mirrors did too. They don't.
A little about me. I'm a disabled vet. I've had 3 spinal fusions and 6 other surgeries to try to piece me back together. I also currently have 6 more herniated discs in my spine. Basically, I'm in constant pain. After 3 hours of looking and dealing, I was ready to go. I was in extreme pain, and just wanted to go home. I was told everything could be finished up in a little over an hour, so I took a pain pill and roughed it out. I mean, I'd driven 45 minutes to get there. Driving causes me pain. I didn't want to have to drive back another day. So, I told them to go for it. Prep the truck and get the paperwork ready.
When I went into the finance office, the first thing he did was try to sell me an extended warranty that cost over $7,000! Are they crazy! That would have raised the payments over $100 a month. My wife would have killed me. Vehicle prep took much longer than I was told. From the time I was told a little over an hour to get me out of there until I did get out of there, more than 3 hours had passed. The cleaning done on the truck was horrible. The chrome was filthy. The inside surfaces and windows were dirty and streaked. It looked worse than before they "detailed" it. To my salesman's credit, he was horrified by how filthy the truck was after the detail, he got a rag and started wiping down the chrome and interior.
Finally, I got the keys. I'm a private person, so when one of the sales managers got on the PA system and loudly announed my name, purchase, and that I was now a part of the Hendrick's family. I wanted to hide as all of the staff clapped and shook my hand.
Part of my warranty is 5 free oil changes. Let me start by saying if you call the number for service, you get a call center staffed with people that don't know car repair. I had an issue last week and called. They offered to have a service manager call me back. Here it is, 4 days later, and no call has been received. I'm almost wishing the engine would blow and they'd offer me my money and old truck back. When I took it in for its first oil change, I asked that they rebalance the tires. Above 70 mph, the truck had a severe vibration. It was so bad, the center console was violently shaking over an inch to each side. After waiting 3 hours for an oil change (I had an appointment), my truck was ready. Because they considered the tire balance a warranty issue, and their mechanics couldn't "break the speed limit to replicate it, they didn't check the balance on the tires. They did rotate them though. With the rear tires now in the front, the vibration wasn't as bad (more weight in the front), but now the steering wheel was shaking all over the place. I took the truck to my local mechanic. For free, the rebalanced the tires. One was off by over an ounce. Amazingly, the vibration went away. I didn't tell the dealership to balance them under warranty. I was willing to pay. But, they had to make things difficult and assume they knew more than I did, and didn't do the repair/balance I wanted. FYI, I used to be an automotive and motorcycle mechanic, including having been a service manager. But, after waiting three hours for a simple oil change and tire rotation, I just wanted the xxxx out of there. The repair facility I normally use can do an oil change and rotation in half an hour. So, I'm not thrilled with their service department either.
This is not a dealership issue, but a GM issue. I hate OnStar. The driving/directions aspect is horrible. It doesn't show a map, just a line with an arrow and distance to the next turn. And the price for all 3 available functions, insane! No way am I paying almost $100 a month to use them. So, I consider the entire OnStar electronics package to be a waste of money in making the vehicle. It's enough to make me not want to buy another GM product in the future. (My last 4 SUVs and trucks have been Fords)
So, overall, I wish I hadn't gone to Hendrick to buy my truck. I went because I've met Rick a couple of times, and Jimmie Johnson. My company has a partnership with them, and I felt obligated to. Never again. Once my 5 free oil changes run out, I will not use them for routine maintenance. Once the warranty runs out, I will never go back.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
In late February, I stopped at Bill Hudgins auto sales in... - captbil
In late February, I stopped at Bill Hudgins auto sales in Gloucester Va to look at a used 2005 GMC duramax diesel pickup they had displayed on their lot.Went into dealership, was met by Salesman Don Parks, Mr Parks showed me the vehicle, allowed me to test drive the vehicle,all late afternoon just before closing time.Mr Parks was patient, answered all my questions and we set up a time the following morning for me to come down and discuss a deal.Mr Parks allowed me a fair trade in value for my 2002 Silverado pickup and we finalized the deal.As a result of Mr. Parks patience, professionalism and perseverance, 2 weeks later my son purchased a 2006 duramax Chevrolet pickup from him. the following week, my wife of 28 yrs. rode down to Bill Hudgins with my son to have his truck cleaned, and came home in a 2012 Nissan Murano.
Needless to say, if our buying experience was not so pleasant, we certainly would not have bought 3 vehicles in a 3 week span. I would recommend Bill Hudgins to anyone looking for a new or used vehicle.
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.
Emergency/Urgent repair to my Sequoia. Critical ball... - RaterMick
Emergency/Urgent repair to my Sequoia. Critical ball joint failure. Vehicle performing as tow vehicle for an in-progress high priority project.
My “Hall of Fame” list at Haley Toyota of Farmville:
- Christie (spelling?) – Service Manager who responded to my request for urgent/expedited service – she recognized the out of the ordinary emergency nature of my request, recognized me as a valued customer who deserved a little bit of extra consideration in this situation and arranged with the service technician and parts department to “make it happen”.
- Richard – Lead Toyota Tech. Richard agreed to repair my Sequoia even though his schedule was “fully booked”. Richard agreed to work past normal hours if necessary to get me running next day upon parts arrival. Immediately upon arrival with my Sequoia on the flatbed tow truck, Richard recognized the importance of properly locating the offload and opened a service bay to offload the Sequoia directly into that service bay (a consideration not usually extended by most dealerships). The offload directly to a service bay is significant because a ball joint failure renders a vehicle unmovable on its own wheels. Therefore it is critical to offload where the vehicle will be repaired. If not, it becomes very difficult and unsafe to later relocate the vehicle via a floor jack. A floor jack relocation could cause additional damage to brake system components being stressed while moving the vehicle. Richard also personally assisted in the tow truck offload which was not an easy job. He immediately placed my Sequoia up on the rack – removing stress to the failure wheel components and making the Sequoia ready for immediate service upon parts arrival. Finally, Richard spent about 10 minutes with me discussing the condition of the vehicle and approaches to service under circumstances with a critical ball joint failure. Noteworthy -- Richard did this for me at the end of the month while being flooded with end of month safety inspection requests. A different Dealership in Lynchburg said they could not help me because that Lynchburg Dealership claimed they had too many end of month safety inspections – I suppose that kind of says it all.
- Sam – Parts Manager with initiative and foresight! Obtained required parts overnight, (another dealership in Lynchburg said this was impossible). Had the foresight to order both the left and right lower ball joints even though only the right had failed. Sam realized that this type failure is best addressed in pairs – I later expanded the repair to ball joint replacement on both sides with Richard’s agreement.
Haley has a new, loyal customer. I have owned Toyotas for many years so I am a long time Toyota customer. In this situation, I had the critical ball joint failure in my driveway at our new residence near Lynchburg. I needed the vehicle ASAP to use it as a tow vehicle for a high priority project. Since we are new to the Lynchburg area, my wife and I started calling Dealers, starting with Lynchburg and moving out by distance from our home. Sometimes in life, you just get a fortunate outcome – in this case I feel blessed discovering Haley’s of Farmville and all the great folks I met at Haley’s. They are now my Go-To Dealership even though they are 30 minutes farther from my home than the dealership in Lynchburg. Thank you Haley’s for responding to my request for urgent attention to my vehicle. I’ve owned five Toyotas, currently owning a Sequoia and Prius. I’ve discovered that the attitude of the employees is most often consistent with, and a reflection of, the attitude of management and ownership. So in addition to being my preferred service location, I am certain when it comes time to replace my vehicles, you will be the first place I visit.
Joyce Koons Buick GMC