Excellent Service. - GMC Guy
Outstanding... very fast, helpful, and polite. I have been going here for years and the GMC Service is excellent! It is so good not only do I take my GMC here but I also take my Chevy too... shhh don't tell the Chevy Dealer.
Wonderful Experience! - mmtinnell
Bob Kemp was great. Honest & fair. No haggling, no pressure. Same with Mike. Very friendly guys. Easy financing. Would definitely purchase from this place again.
Excellent buying experience - Paul J
We worked with Janet Pineman to purchase our new Yukon. Communication was excellent, she worked with me to find exactly what we were looking for, and the overall process was smooth and easy. Great job.
Bill Appel is the Best!! - on the road again
I brought in my 1998 Corvette when the engine light came on. Problem solved, quickly fixed and back on the road. Bill Appel has handled all 3 of my Corvettes over the years. Many thanks.
Great! - Priscilla Graham
Mr Tim was very friendly along with the othe co workers and I will tell others about my experience. My mother talked about how the salesman was very friendly.
Excellent experience! - toni123
It was a positive car buying experience. No pressure from the salesman and he was extremely knowledgeable about all functions of the car. Spent time with me to insure that before I left the lot that I knew all the basic functions of the car. His patience and knowledge was most appreciated. Our salesman was James Tucker.
No Hassle! - Kmckenzie
Buying a car always sucks, but Ourisman made the process as easy as possible. Really wanted a car that was not on the lot. Abdullah listened to our wants and was not pushy when it came to options we did not want. He found the car with the exact features we were looking for. Abdullah and I communicated frequently via text message, which was nice because you did not have to stop what your doing to talk - everything was to the point. Atef was our finance guy, and he was also great. Explained what was going on, made the sales pitch, but also was not pushy. I can't remember the sales manager's name, but he was also exceptional. When we had questions about the deal, he explained everything to a T. Overall, the process was smooth, their offer was great, and I am extremely happy. The best part: they came in significantly over my estimation of trade in value.
In late February, I stopped at Bill Hudgins auto sales in... - captbil
In late February, I stopped at Bill Hudgins auto sales in Gloucester Va to look at a used 2005 GMC duramax diesel pickup they had displayed on their lot.Went into dealership, was met by Salesman Don Parks, Mr Parks showed me the vehicle, allowed me to test drive the vehicle,all late afternoon just before closing time.Mr Parks was patient, answered all my questions and we set up a time the following morning for me to come down and discuss a deal.Mr Parks allowed me a fair trade in value for my 2002 Silverado pickup and we finalized the deal.As a result of Mr. Parks patience, professionalism and perseverance, 2 weeks later my son purchased a 2006 duramax Chevrolet pickup from him. the following week, my wife of 28 yrs. rode down to Bill Hudgins with my son to have his truck cleaned, and came home in a 2012 Nissan Murano.
Needless to say, if our buying experience was not so pleasant, we certainly would not have bought 3 vehicles in a 3 week span. I would recommend Bill Hudgins to anyone looking for a new or used vehicle.
Emergency/Urgent repair to my Sequoia. Critical ball... - RaterMick
Emergency/Urgent repair to my Sequoia. Critical ball joint failure. Vehicle performing as tow vehicle for an in-progress high priority project.
My “Hall of Fame” list at Haley Toyota of Farmville:
- Christie (spelling?) – Service Manager who responded to my request for urgent/expedited service – she recognized the out of the ordinary emergency nature of my request, recognized me as a valued customer who deserved a little bit of extra consideration in this situation and arranged with the service technician and parts department to “make it happen”.
- Richard – Lead Toyota Tech. Richard agreed to repair my Sequoia even though his schedule was “fully booked”. Richard agreed to work past normal hours if necessary to get me running next day upon parts arrival. Immediately upon arrival with my Sequoia on the flatbed tow truck, Richard recognized the importance of properly locating the offload and opened a service bay to offload the Sequoia directly into that service bay (a consideration not usually extended by most dealerships). The offload directly to a service bay is significant because a ball joint failure renders a vehicle unmovable on its own wheels. Therefore it is critical to offload where the vehicle will be repaired. If not, it becomes very difficult and unsafe to later relocate the vehicle via a floor jack. A floor jack relocation could cause additional damage to brake system components being stressed while moving the vehicle. Richard also personally assisted in the tow truck offload which was not an easy job. He immediately placed my Sequoia up on the rack – removing stress to the failure wheel components and making the Sequoia ready for immediate service upon parts arrival. Finally, Richard spent about 10 minutes with me discussing the condition of the vehicle and approaches to service under circumstances with a critical ball joint failure. Noteworthy -- Richard did this for me at the end of the month while being flooded with end of month safety inspection requests. A different Dealership in Lynchburg said they could not help me because that Lynchburg Dealership claimed they had too many end of month safety inspections – I suppose that kind of says it all.
- Sam – Parts Manager with initiative and foresight! Obtained required parts overnight, (another dealership in Lynchburg said this was impossible). Had the foresight to order both the left and right lower ball joints even though only the right had failed. Sam realized that this type failure is best addressed in pairs – I later expanded the repair to ball joint replacement on both sides with Richard’s agreement.
Haley has a new, loyal customer. I have owned Toyotas for many years so I am a long time Toyota customer. In this situation, I had the critical ball joint failure in my driveway at our new residence near Lynchburg. I needed the vehicle ASAP to use it as a tow vehicle for a high priority project. Since we are new to the Lynchburg area, my wife and I started calling Dealers, starting with Lynchburg and moving out by distance from our home. Sometimes in life, you just get a fortunate outcome – in this case I feel blessed discovering Haley’s of Farmville and all the great folks I met at Haley’s. They are now my Go-To Dealership even though they are 30 minutes farther from my home than the dealership in Lynchburg. Thank you Haley’s for responding to my request for urgent attention to my vehicle. I’ve owned five Toyotas, currently owning a Sequoia and Prius. I’ve discovered that the attitude of the employees is most often consistent with, and a reflection of, the attitude of management and ownership. So in addition to being my preferred service location, I am certain when it comes time to replace my vehicles, you will be the first place I visit.
JUST AWESOME - Cassady
From the beginning of purchasing our vehicle to service MidPoint is just top notch. Friendly, informative, factual, and just great customer service. I recommend them to anyone! And, most importantly, I love my vehicle.
Top Notch in all respects.. - Bluemtn
Have been dealing with Shenandoah GMC, Front Royal, VA since 1992. Have bought probably 12 new vehicles and use only their service garage for maintenance of all the vehicles. Courteous, knowledgeable, prompt, efficient, friendly describes the sales, service and parts departments. Todd, Randy, Ray (sales) Kendra (sales) get the job done. Good pricing. Service handles all makes of cars, not limited to GMC. And the restroom is spotless. On a couple of occasions Shenandoah has provided me with a courtesy car with no hassle.
My experience with Haley Buick GMC - 4711
Both salesman and sales manager so easy to work with. In our opinion truthful and honest. They work hard to make the deal work. I would buy from them again.
Great Experience! - krick9175
Service Technician quickly diagnosed the problem/noise we were hearing from our Tahoe. Explained the options and his recommendations. They had our Tahoe repaired and out the door in just a few hours. First time to visiting Duke for service, I will definitely use them for my future service needs.
Kind and knowledgeable staff - JEP SUV
It was a pleasure doing business with Suttle Motor Corp. in purchasing our new vehicle. We appreciated Mr. Melvin Dawson's kindness and professional attitude while going over the new features of the vehicle. We also appreciated Mr. Dawson's determination to have our new vehicle setup. The way my wife and I needed before we left the dealership. He was very instrumental in helping us determine which vehicle was what we needed.
The quality of work of each staff member that we worked with to complete our purchase was very much appreciated.
****BUYER BEWARE **** - 1stTimePoster
I purchased a used vehicle from Robert Woodall Chevrolet July 1, 2016. This vehicle was supposed to be a GMC Certified vehicle with a clean CarFax report. As I looked at the vehicle, I noted a couple of items that needed to be addressed and most of them were relatively minor, No problem. I received a picture that was taken of me standing beside the vehicle that is used to post to Facebook showing how happy of a customer I am. I received this picture right after I left the lot at 8:50 PM. I drive home which is about an hour away and my wife looks at the vehicle, she puts a DVD in to test the entertainment system and the DVD player doesn't work. I send a text to the salesperson less than 2 hours after leaving the lot to notify them about the issue. I get a response stating he would "let his managers know". I never received a reply so I figured this wasn't an issue and since I had other items that needed to be corrected that this would not be an issue. On July 7th I noticed that a crack in the paint had appeared. This is a crack in the paint, not a scratch. I notified them of the issue and I said "let me know when you want me to come in to get these items fixed." I asked "can they get that paint work done in one day". I received a response "Yes the paint is here on Mondays." I drop off the vehicle on Sunday night July 10th and I let the salesman know that I made a list to include the "additional items that need to be looked at" with a response of "Ok sounds good." I didn't hear anything all day Monday and I have to call them Tuesday morning to follow up. I was told at 5:00 Tuesday afternoon that "We got a lot of work done today got more to do tomorrow." Wednesday afternoon I receive a notification saying "you're right that DVDs don't work" and they want me to call the sales manager about the crack in the paint. I told them to look at the picture they took the night that I purchased the vehicle and there is no crack in the paint which can be proven by the picture. They refuse to fix the paint and stated they will "only repair what they agreed to before you left." BUYER BEWARE.....CHECK ABSOLUTELY EVERYTHING OUT BEFORE LEAVING THE LOT NO MATTER HOW LATE IT IS...YOUR TRUST IN A DEALER TO MAKE THINGS RIGHT WILL COST YOU...NOT THEM!!!!!
Perfect - Injinman
I had this car in mind and walked out happy.
A day later there was no spare and and an issue with the front rotors wobbling.
Being used the dealer had no obligation however the spare tire and rotors were handled with the same professional and top notch regard as is if it was new.
I will come back again and would recommend this dealership to anyone.
AMAZING SALE!! - Mia.Windley
This place is amazing! Everyone dropped what they were doing in order to help me. They got the ball moving so I wouldn't have to be there all day and did everything in their power to get me the lowest price. They beat out all the competitors. Customer service was their key to everything. They offered to take me anywhere I wanted to go so I didn't have to wait at the dealership! This is family owned and you can honestly tell due to the exceptional customer service.
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
Poor customer service - Justin7551
Poor customer service. I am a returning customer and have also sent 2 friends in past 2 years to this dealership to buy cars. I was promised a call back on a Saturday and never heard anything so I made a call and was promised monday and still never heard anything back. It's been over a week. I told my business elsewhere and will not recommend or be back to hendrick chevrolet. This was unacceptable
From the sale to service, IMPECCABLE. - Familyoffive
I bought my truck from Christian, and he could not have possibly been more informative, knowledgeable, or helpful. He listened to my family and I's specific needs, and even asked some foresight questions for the future, and landed us on the PERFECT truck. He took immense time to work with us prior to the sale, never pressured me, and even after the sale (setting up mine and my wife's phones, etc.). I then came in for an oil change as scheduled, and the service lane was just as wonderful. I will DEFINITELY be coming back here, and telling everyone I know about these guys!
Service department is terrible - James Coleman
I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On 29 Feb I had an appointment to bring my car in for a state inspection and oil change. I had a 7:30 am appointment. When I went to check on the car's progress I was informed that it had not even been brought into the garage and that it would be a few hours. I ask why and I was told by Adam the Advisor that he had four cars get dropped off the night before that took priority over me even though I had an appointment. Adam was a little rood when I told him that I had to know because I had an appointment at 10 am and need to find a way home. Three hours later I get a phone call telling me that I had failed the inspection. One of the items I failed for had been missing for 4 years and this place was the only place I had this car inspection by for those four years. Kind of funny how I complained and failed an inspection. Needless to say the repair of this car cost me $400 at Southern and I had to call for three straight days to find the status of my car. Keith the service manager and Adam the advisory are the worst at customer service. I will not be brining my car back to this place ever. I would think twice before using this place. If the President of Southern would like to contact me here is my E-mail address firstname.lastname@example.org because it is apparent that Brad Hunt the GM does not care either because tried to talk to him about this issue and his response was that he had a webinar to attend. Thanks Brad for the concern!
I dealt with Brian via email. He responded to me after I... - jhill62
I dealt with Brian via email. He responded to me after I requested a price quote through the dealer's website. I did not receive a quote . What I received after asking again for the best price on the vehicle, was a rude response. "The online price is the best price within 150 miles", when are you coming in. NOT a good first impression. Doubt I'll ever deal with them again unless something remarkable happens.
Very deceptive dealership - Disturbed
This dealership failed to deliver on its promises! The customer service was very unprofessional and deceptive! We were led to believe our warranty would stay the same when we upgraded vehicles! Been getting the run around every since! Definitely is our last time doing business with this dealership and will not recommend any referrals!
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.