Best car experience - Derek
best car experience i've ever had easy and quick car purchase. they were quick to appraise the trade in of my car. They had multiple cars to choose from for me to test drive.
Exceptional service department. - Summer❤️
Hands down the best service department on Midlothian. Quick turnaround and very personalized to customer needs. Time promised was met and without any pressure for unnecessary extras
Top Reviewed Specialists At This Dealership
General Sales Manager
Pleasant experience! - mjnenk6
Loved my old, high mileage '08 Lucerne, but time for a new one. Buying a car is not something I love doing! Our sales person made the experience very easy, no high pressure, just the facts and information I needed to make my decision. Would highly recommend him and the dealership!
return - talal
very unprofessional dealer so rude. i don't like all staff members they have no sence how talk coustumers i am so upset for this servise its my opinion
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
Steering wheel noise and routine matinence of 2016 GMC - LeighGMC
The service department worked diligently to fix the noise , very clean oil change, no oil spills. Great job by the Service Manager and his team. THANKS!
A Pleasant Day! - Jake
Once again if was a pleasure to have maintenance done at Colonial. Nick, my service advisor gave me a detailed listing of work that should be done now and later. I appreciate his expertise and help. May he keep up the good work!
Good Experience - Buck
This was a very good buying experience. I Dealt with Stu, Bruce and Don who each took all the time needed for me to get answers to all questions. I would go back. Carl
Awesome experience - Mzrocafella
I have a brand new Chevy Malibu and i am a satisfied customer. Thank you Taylor and Jeff Finch. You all really know how to work with people. I highly recommend Boyd Chevrolet of Emporia.
COUPON DECEPTION - Darren
Coupon deception. Claimed parts associated with coupon were not oem parts although in contradiction with GM headquarters to make up sell. Additionally, you can purchase GM parts at roughly half price compared to koons at gmpartsdirect.com and other sites.
Satisfied with the way they corrected their mistake - Steve B.
Delivered a car lacking the options they said the car had. Discovered their mistake on the drive home. I returned the car and they gave me the another one with the proper options.
Last time - John
Brought my company truck into the service center this summer to have it serviced,and washed left with a big dirty scratch on the hood.I came back in the fall for a service and left with a ding in the door and greasy paw prints on it! I'm glad it was my work truck! Never again
Treated like they did not want my business-arrogant - InsultedbySuttle
From the moment I walked in they acted like they did not want to help me and definitely went out of their way to discourage me from purchasing a new SUV. Larry the Sales Mgr was arrogant and would not even talk to me even though he was just a few feet away. He kept sending the sales person who was not able to provide answers. Worst the Sales Mgr was chatting with a coworker as I walked by him. We called another sales manager there and they did not return our call. Not sure why they seem to discourage some buyers by treating them so badly.
Worst service department customer service ever!!! - Renee Bolen
Wanted me to leave my truck overnight and rent a car because they didn't want to have to resubmit the info the next day!?? Really, either way it's the next day! Plus my truck sits ready while I have to wait for the warranty co to send payment that they got approved before they started. Ridiculous! The fist day I waited 3 hours, today I'm already at 4
Sales and Services - Return customer
I have been dealing with Charlie Obaugh for years.. I do the lease program and get a new truck every36 to 39 months. Charles Sipe, Tee Ballengee, Brad, Clyde everyone is ready to help you. Heather Weaver in service takes great care of me when I call and need service work done. Great experience both sales and service. SB
Buyer Beware!! - Julieg
Our initial experience with Dan the salesman was great! We purchased a 2012 chevy silverado, with a clean carfax. We noticed that it rode rough on the way home. After taking it to my stepdads mechanic, we were told that the truck had been in a collision on the front left side, and although it had been fixed as best it could be, the front left tire still sat back 2 inches more than the right one. Spray paint was noted near areas that had been repaired. After much distress, the dealership finally agreed to take the truck back and return the 2016 jeep we had traded in, back to us. They had detailed our jeep and put new wipers. It was a 2016, so didn't need much touching up. Here's the catch......they wanted $400 before they would give us our jeep back. We couldn't believe it!!! Other dealers have said they would've gladly given us our jeep back, AND accepted the wrecked truck with apologies. Well we didn't have the money, so they finally gave us our jeep back. They claim they never knew it was wrecked....you decide. It was too good to be true. This truck was listed about $4,000 below other trucks with the same year and features. Either way, please have your own mechanic check your vehicle before you purchase!
New water pump on my Buick Enclave - Victoria Grab
Once again Ultimate Buick Mechanics have wowed me with their great service. Always professional, timely. Courteous service throughout experience. I Love my Enclave and so thankful for your great service to keep it in good shape!
They are crooks - - stolen
I went to this dealership to buy a truck - I owned a 2012 Chevy PU and I was told that they would give me $17,000 on trade in - I made a mistake in not reviewing the paperwork that they put in front of me to sign and I ended up with a LEASED 2017 GMC Sierra - and they only gave me $8,000 for my truck...The truck was listed on the computer at $38,400 and when all said and done - it was $42,000. It was never explained to me that the price had increased and that I was signing a lease and not the paperwork to buy the truck. I went back to the dealership that Monday and they would not change it...They are crooked people...DO NOT USE THIS DEALERSHIP. I have contacted GMC and filed a complaint. This was my first and last GMC that I will ever purchase. I guess I should have paid closer attention to what I was signing - thought they were a stand up dealership.
Blatant Lies - Unbelievable
Terrible, shady, lying business practices. Told me the truck I was looking at recently sold. It was located at GMC Greenbriar. Tried to offer me same negotiated price for $6K MSRP cheaper truck on THEIR lot, like they were doing me a deal . Then low-balled my trade-in, so I left.
Worst part is, I found out later the original truck at GMC Greenbriar hadn't even sold! They blatantly lied and tried to sucker me! Makes me sick and they should be ashamed. Amanda the Internet Sales Manager and Brad the manager were the two biggest liars who tried to pull off this shady con move after a week of negotiations. Go elsewhere!
Emergency break down - Tdb
I had an emergency breakdown while in route to SC. The roadside assistance came out on Easter Sunday to get the car to the dealership. My husband went to the dealership first thing Monday morning to find out how long it would take. He was told that they couldn't look at it until noon. We called at 1:30 only to be transferred various times and upon being attached through the Toyota service department so after requesting the number to the Dodge service department, he was given a number that was no longer in service!!!! After FINALLY getting in touch with the Dodge service department around 1:45 by this time, they tell us they were just taking it back...at 4:30 my husband went to the dealership only to discover that they haven't even looked at the van yet!!! This is unacceptable!!!
We told the dealership of the importance for me to be able to get on the road TODAY to SC only to discover at 4:30 that they hadn't even looked at it!!!
So tell me how customer service is for Dodge??? You buy a new vehicle in an effort to have a full warranty for the just in case times you have a mechanical failure. In addition you also buy new to have the roadside assistance....(roadside assistance was awesome) yet they take it to s dealership who obviously doesn't care about customer satisfaction.
We've owned a lot of vehicles and NEVER had such an issue getting WARRANTY work done immediately! Needless to say, I believe that we will soon be getting a different automobile that has a much better service department for emergency warranty work!!!
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
In late February, I stopped at Bill Hudgins auto sales in... - captbil
In late February, I stopped at Bill Hudgins auto sales in Gloucester Va to look at a used 2005 GMC duramax diesel pickup they had displayed on their lot.Went into dealership, was met by Salesman Don Parks, Mr Parks showed me the vehicle, allowed me to test drive the vehicle,all late afternoon just before closing time.Mr Parks was patient, answered all my questions and we set up a time the following morning for me to come down and discuss a deal.Mr Parks allowed me a fair trade in value for my 2002 Silverado pickup and we finalized the deal.As a result of Mr. Parks patience, professionalism and perseverance, 2 weeks later my son purchased a 2006 duramax Chevrolet pickup from him. the following week, my wife of 28 yrs. rode down to Bill Hudgins with my son to have his truck cleaned, and came home in a 2012 Nissan Murano.
Needless to say, if our buying experience was not so pleasant, we certainly would not have bought 3 vehicles in a 3 week span. I would recommend Bill Hudgins to anyone looking for a new or used vehicle.
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.
Haley Buick GMC