Best Car Buying Experience Ever - L & M
We had a great car buying experience at Joyce Koons Buick GMC. From the minute we walked into the dealership, Philip Marinakos and the rest of the sales staff treated us with the utmost dignity and respect. Philip was extremely professional, patient and never pushy. He always had our best interests in mind and we could tell that he wanted us to be 100% happy and satisfied before making the purchase. We researched and visited several other dealerships before going to Joyce Koons so we were absolutely convinced that Philip gave us a very fair price that no other dealership in the DC metro area could beat. The transaction took less than an hour to complete thanks to Philip and John Ortiz, a very knowledgeable and honest finance manager. We will strongly recommend Joyce Koons to family and friends for their next car purchase!
Buying a car - Brenda Johnson
We worked with Amonte Harvey. He was very personable. We had been to several dealerships that day and just wandered into Colonial. We were very pleased with the service and friendly atmosphere in the showroom. Amonte was very pleasant, making sure we had all our questions answered. It was a quiet and friendly process. I have found as I have gotten older that many people tend to ignore you or act like you don't understand the process. Amonte was wonderful. He showed a real interest in what we wanted. A good experience. We will definitely recommend you to our friends.
Bob and Brenda Johnson
Absolute Best Service Ever - Michele
As a female who knows very little about cars, I've always worried about being ripped off when taking mine in for service. That is until I started using the service department at Haley Buick GMC - Airport. I purchased my car in 2011 from this dealership and I have never taken it anywhere else for service. Everyone I come in contact with in the service department is professional and courteous. I never feel like I'm being jerked around and they always have me in and out very quickly. A special shout out to Dane for being so great in handling a long line of sleepy customers very early on a Saturday morning. Standing in line, I noticed a very grumpy man pacing back and forth. He was very rude but Dane handled him with professionalism and patience never missing a beat getting the rest of us set up for service. Even while Mr. Grumpy continued to interrupt him. You just don't find service like this anymore.
Finaly I found an honest man! - growlingbear
Honest,ethical,the best I have ever dealt with. The friendly smiles are real, just like the people that wear them. Thanks Jeff, Bryan, Kellie, and ever person I came in contact with, was kind thoughtful and pleasant!
THIS IS WHAT CAR SHOPPING EXPERIENCE SHOULD BE!!!!!!!!!! - Hilton MJV
I was shopping for a sports car and stopped in for the very first time to Koons Chevrolet Tysons Corner when I was contacted by an incredible salesman (Mandou). Being an Executive Director of Sales & Marketing for a major hotel corporation located in McLean, Va I know all too well about a customers experience and expected service. I have been in a lot of markets throughout the United States because of my career...I can honestly tell anyone reading this review this is by far the GREATEST EXPERIENCE I have ever had in purchasing a car! This is what a car buying experience should be: The salesman had product knowledge, great attitude, searched his lot for a car, when we couldn't find it searched the area and located the car at another dealership and brought it to the dealership for me to test drive. The car was better than the initial one I was looking at and had some minor damage on it. No problem, Mandou true to his word took over and stated he would take care of everything and today sent pictures of the car and I truly can't wait to pick the car up tomorrow! In this stay in age where people offer so much lip service and the art of conversation and personal touch is disappearing at an alarming rate it is beyond refreshing to know that there are some businesses that still believe in old fashioned face to face sales and make the experience a pleasant one and most of all a memorable one. I mean at the end of the day it s how someone made you feel that your remember them by and did they treat you with the respect and dignity all of us are owed when making the second largest purchase in our lives. If you do anything at all, do yourself this favor and in the very least check this dealership out...I will assure you if you don't you will be making the biggest mistake in your automotive purchasing decision. I will be sending all my business to this dealership (KOONS CHEVROLET OF TYSON'S CORNER VA). As I told Mandou in our business (sales) you never know who your talking to and you never know who knows someone.....and I personally know a lot of people in need of a vehicle new or used...this will be my dealership of choice for them!!!!!
Excellent experience! - toni123
It was a positive car buying experience. No pressure from the salesman and he was extremely knowledgeable about all functions of the car. Spent time with me to insure that before I left the lot that I knew all the basic functions of the car. His patience and knowledge was most appreciated. Our salesman was James Tucker.
No Hassle! - Kmckenzie
Buying a car always sucks, but Ourisman made the process as easy as possible. Really wanted a car that was not on the lot. Abdullah listened to our wants and was not pushy when it came to options we did not want. He found the car with the exact features we were looking for. Abdullah and I communicated frequently via text message, which was nice because you did not have to stop what your doing to talk - everything was to the point. Atef was our finance guy, and he was also great. Explained what was going on, made the sales pitch, but also was not pushy. I can't remember the sales manager's name, but he was also exceptional. When we had questions about the deal, he explained everything to a T. Overall, the process was smooth, their offer was great, and I am extremely happy. The best part: they came in significantly over my estimation of trade in value.
In late February, I stopped at Bill Hudgins auto sales in... - captbil
In late February, I stopped at Bill Hudgins auto sales in Gloucester Va to look at a used 2005 GMC duramax diesel pickup they had displayed on their lot.Went into dealership, was met by Salesman Don Parks, Mr Parks showed me the vehicle, allowed me to test drive the vehicle,all late afternoon just before closing time.Mr Parks was patient, answered all my questions and we set up a time the following morning for me to come down and discuss a deal.Mr Parks allowed me a fair trade in value for my 2002 Silverado pickup and we finalized the deal.As a result of Mr. Parks patience, professionalism and perseverance, 2 weeks later my son purchased a 2006 duramax Chevrolet pickup from him. the following week, my wife of 28 yrs. rode down to Bill Hudgins with my son to have his truck cleaned, and came home in a 2012 Nissan Murano.
Needless to say, if our buying experience was not so pleasant, we certainly would not have bought 3 vehicles in a 3 week span. I would recommend Bill Hudgins to anyone looking for a new or used vehicle.
Emergency/Urgent repair to my Sequoia. Critical ball... - RaterMick
Emergency/Urgent repair to my Sequoia. Critical ball joint failure. Vehicle performing as tow vehicle for an in-progress high priority project.
My “Hall of Fame” list at Haley Toyota of Farmville:
- Christie (spelling?) – Service Manager who responded to my request for urgent/expedited service – she recognized the out of the ordinary emergency nature of my request, recognized me as a valued customer who deserved a little bit of extra consideration in this situation and arranged with the service technician and parts department to “make it happen”.
- Richard – Lead Toyota Tech. Richard agreed to repair my Sequoia even though his schedule was “fully booked”. Richard agreed to work past normal hours if necessary to get me running next day upon parts arrival. Immediately upon arrival with my Sequoia on the flatbed tow truck, Richard recognized the importance of properly locating the offload and opened a service bay to offload the Sequoia directly into that service bay (a consideration not usually extended by most dealerships). The offload directly to a service bay is significant because a ball joint failure renders a vehicle unmovable on its own wheels. Therefore it is critical to offload where the vehicle will be repaired. If not, it becomes very difficult and unsafe to later relocate the vehicle via a floor jack. A floor jack relocation could cause additional damage to brake system components being stressed while moving the vehicle. Richard also personally assisted in the tow truck offload which was not an easy job. He immediately placed my Sequoia up on the rack – removing stress to the failure wheel components and making the Sequoia ready for immediate service upon parts arrival. Finally, Richard spent about 10 minutes with me discussing the condition of the vehicle and approaches to service under circumstances with a critical ball joint failure. Noteworthy -- Richard did this for me at the end of the month while being flooded with end of month safety inspection requests. A different Dealership in Lynchburg said they could not help me because that Lynchburg Dealership claimed they had too many end of month safety inspections – I suppose that kind of says it all.
- Sam – Parts Manager with initiative and foresight! Obtained required parts overnight, (another dealership in Lynchburg said this was impossible). Had the foresight to order both the left and right lower ball joints even though only the right had failed. Sam realized that this type failure is best addressed in pairs – I later expanded the repair to ball joint replacement on both sides with Richard’s agreement.
Haley has a new, loyal customer. I have owned Toyotas for many years so I am a long time Toyota customer. In this situation, I had the critical ball joint failure in my driveway at our new residence near Lynchburg. I needed the vehicle ASAP to use it as a tow vehicle for a high priority project. Since we are new to the Lynchburg area, my wife and I started calling Dealers, starting with Lynchburg and moving out by distance from our home. Sometimes in life, you just get a fortunate outcome – in this case I feel blessed discovering Haley’s of Farmville and all the great folks I met at Haley’s. They are now my Go-To Dealership even though they are 30 minutes farther from my home than the dealership in Lynchburg. Thank you Haley’s for responding to my request for urgent attention to my vehicle. I’ve owned five Toyotas, currently owning a Sequoia and Prius. I’ve discovered that the attitude of the employees is most often consistent with, and a reflection of, the attitude of management and ownership. So in addition to being my preferred service location, I am certain when it comes time to replace my vehicles, you will be the first place I visit.
JUST AWESOME - Cassady
From the beginning of purchasing our vehicle to service MidPoint is just top notch. Friendly, informative, factual, and just great customer service. I recommend them to anyone! And, most importantly, I love my vehicle.
Top Notch in all respects.. - Bluemtn
Have been dealing with Shenandoah GMC, Front Royal, VA since 1992. Have bought probably 12 new vehicles and use only their service garage for maintenance of all the vehicles. Courteous, knowledgeable, prompt, efficient, friendly describes the sales, service and parts departments. Todd, Randy, Ray (sales) Kendra (sales) get the job done. Good pricing. Service handles all makes of cars, not limited to GMC. And the restroom is spotless. On a couple of occasions Shenandoah has provided me with a courtesy car with no hassle.
Great experience - mark m
I just purchased a 2015 GMC and I would like to say that Trampas Alderson is awesome and the rest of the staff that helped me also they are all very great to work with on my purchase I highly recommend Trampas and will tell anyone looking for a new or uused vehicle to go to Woodall and further more Robert Woodall should be honored to have such a great salesman,the guy that helped with my deal, and the finance guy thanks again and I will always do my business with you in the future
Great Experience! - krick9175
Service Technician quickly diagnosed the problem/noise we were hearing from our Tahoe. Explained the options and his recommendations. They had our Tahoe repaired and out the door in just a few hours. First time to visiting Duke for service, I will definitely use them for my future service needs.
My experience with Haley Buick GMC - 4711
Both salesman and sales manager so easy to work with. In our opinion truthful and honest. They work hard to make the deal work. I would buy from them again.
Preowned Vehicle Purchase - Robott
Just another great Suttle experience. My wife and I have been considering a new or recent model upgrade for some time and I finally detected on the Suttle preowned Site a Buick Lacrosse which looked too good to be true. I immediately contacted Jim Russo and set up a visit and vehicle review the following morning. Jim warmly greeted us and ran us thru the vehicle particulars and coupled us with an experienced, knowledge Salesperson: Steve Gamble. Steve got us in the vehicle, briefed us on the necessities of operating the vehicle and then launched us on our test drive. The vehicle was beautiful, clean and pre serviced and turned out to be very suitable for our needs. After price negotiations and settlement we told Steve when we would like to take delivery and he arranged everything to our satisfaction including a complete briefing on all the vehicle system operations. This is the second vehicle (last new) I have purchased from Suttle in the last ten years and my association goes back some 35 years. Their service department which I have used over the past 10 years is also choice and very competitive price wise. Looking forward to my good car needs and care from this fine Dealership.
Service was great, I'm going back for any future needs - Ryan
I had a issue with a GMC Savana that the two service consultants looked at, figured out what it probably was and even though I didn't have a appointment they figured out how to squeeze me in and get my work van back on the road in just a few hours. Brian Frye and Ian Doughty went out of their way to make sure I got taken care of. 10/10 service, thanks guys!
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
Great Deal! - finndog0612
I recently purchased a 2015 Buick Encore from Josh Griff at Hendrick. He worked with me to find exactly the car I was looking for and gave me a great deal. This was my first car buying experience, and needless to say, I was very nervous. He gave me a variety of options and was extremely patient as I debated the different features. His knowledge of the cars and warm personality made this an easy decision and I would definitely recommend him for a great car buying experience.
Very bad customer service - Jane doe
I took my car to get it fixed. I noticed something was wrong with it. I had to wait for them to decide who was going to help me. Then decided to drop it off. After a few hours I called back to see what was wrong with it and how much it would be.They kept hanging up on me and after the second day I just told them I'll be up there. I came up there they had to get somebody and they acted like I knew what was wrong with it. They finally told me and said it would be 3 days. I don't plan on taking it back there again. Everyone seems like they don't want to be here that works here.
Service department is terrible - James Coleman
I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On 29 Feb I had an appointment to bring my car in for a state inspection and oil change. I had a 7:30 am appointment. When I went to check on the car's progress I was informed that it had not even been brought into the garage and that it would be a few hours. I ask why and I was told by Adam the Advisor that he had four cars get dropped off the night before that took priority over me even though I had an appointment. Adam was a little rood when I told him that I had to know because I had an appointment at 10 am and need to find a way home. Three hours later I get a phone call telling me that I had failed the inspection. One of the items I failed for had been missing for 4 years and this place was the only place I had this car inspection by for those four years. Kind of funny how I complained and failed an inspection. Needless to say the repair of this car cost me $400 at Southern and I had to call for three straight days to find the status of my car. Keith the service manager and Adam the advisory are the worst at customer service. I will not be brining my car back to this place ever. I would think twice before using this place. If the President of Southern would like to contact me here is my E-mail address firstname.lastname@example.org because it is apparent that Brad Hunt the GM does not care either because tried to talk to him about this issue and his response was that he had a webinar to attend. Thanks Brad for the concern!
Very deceptive dealership - Disturbed
This dealership failed to deliver on its promises! The customer service was very unprofessional and deceptive! We were led to believe our warranty would stay the same when we upgraded vehicles! Been getting the run around every since! Definitely is our last time doing business with this dealership and will not recommend any referrals!
From the sale to service, IMPECCABLE. - Familyoffive
I bought my truck from Christian, and he could not have possibly been more informative, knowledgeable, or helpful. He listened to my family and I's specific needs, and even asked some foresight questions for the future, and landed us on the PERFECT truck. He took immense time to work with us prior to the sale, never pressured me, and even after the sale (setting up mine and my wife's phones, etc.). I then came in for an oil change as scheduled, and the service lane was just as wonderful. I will DEFINITELY be coming back here, and telling everyone I know about these guys!
I dealt with Brian via email. He responded to me after I... - jhill62
I dealt with Brian via email. He responded to me after I requested a price quote through the dealer's website. I did not receive a quote . What I received after asking again for the best price on the vehicle, was a rude response. "The online price is the best price within 150 miles", when are you coming in. NOT a good first impression. Doubt I'll ever deal with them again unless something remarkable happens.
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.