thanks - my1sttruck
they made it easy for me to purchase the GMC pickup a very helpful group of people, they even allowed my yellow lab in the showroom !
No Hassle Purchase - Truck Gal
I was in the market for a second vehicle, and there it was on the lot. Rob Kirkpatrick was friendly and helpful. I had specific price in mind, and, both Rob and Tim made it happen. I am very pleased.
Best auto buying experience ever! - pslaydon
Our salesperson Bob Kemp could not have been more helpful. He got us the best deal we could have hoped for. Very friendly, honest, no pressure. They whole experience could not have gone better. Would definitely and will recommend Colonial Nissan to everyone I know. Thanks guys for a pleasant car buying experience.
Good Experience - wonderbread
Dave Sawyer was very patient and willing to show me every aspect of my new car and met the deal that I asked for. I was very pleased how my wife and I were handled at this dealership. We would suggest Dave and this dealership to our friends and family. Very professional service.
Awesome experience - Mzrocafella
I have a brand new Chevy Malibu and i am a satisfied customer. Thank you Taylor and Jeff Finch. You all really know how to work with people. I highly recommend Boyd Chevrolet of Emporia.
Excellent experience! - toni123
It was a positive car buying experience. No pressure from the salesman and he was extremely knowledgeable about all functions of the car. Spent time with me to insure that before I left the lot that I knew all the basic functions of the car. His patience and knowledge was most appreciated. Our salesman was James Tucker.
Great Salesperson Abdullah Hanifi - Stacy72
Great salesperson Abdullah Hanifi
Very knowledgeable knows his vehicles, and very upfront and honest and comfortable to work with. Recommend him to all looking to buy a vehicle
In late February, I stopped at Bill Hudgins auto sales in... - captbil
In late February, I stopped at Bill Hudgins auto sales in Gloucester Va to look at a used 2005 GMC duramax diesel pickup they had displayed on their lot.Went into dealership, was met by Salesman Don Parks, Mr Parks showed me the vehicle, allowed me to test drive the vehicle,all late afternoon just before closing time.Mr Parks was patient, answered all my questions and we set up a time the following morning for me to come down and discuss a deal.Mr Parks allowed me a fair trade in value for my 2002 Silverado pickup and we finalized the deal.As a result of Mr. Parks patience, professionalism and perseverance, 2 weeks later my son purchased a 2006 duramax Chevrolet pickup from him. the following week, my wife of 28 yrs. rode down to Bill Hudgins with my son to have his truck cleaned, and came home in a 2012 Nissan Murano.
Needless to say, if our buying experience was not so pleasant, we certainly would not have bought 3 vehicles in a 3 week span. I would recommend Bill Hudgins to anyone looking for a new or used vehicle.
Emergency/Urgent repair to my Sequoia. Critical ball... - RaterMick
Emergency/Urgent repair to my Sequoia. Critical ball joint failure. Vehicle performing as tow vehicle for an in-progress high priority project.
My “Hall of Fame” list at Haley Toyota of Farmville:
- Christie (spelling?) – Service Manager who responded to my request for urgent/expedited service – she recognized the out of the ordinary emergency nature of my request, recognized me as a valued customer who deserved a little bit of extra consideration in this situation and arranged with the service technician and parts department to “make it happen”.
- Richard – Lead Toyota Tech. Richard agreed to repair my Sequoia even though his schedule was “fully booked”. Richard agreed to work past normal hours if necessary to get me running next day upon parts arrival. Immediately upon arrival with my Sequoia on the flatbed tow truck, Richard recognized the importance of properly locating the offload and opened a service bay to offload the Sequoia directly into that service bay (a consideration not usually extended by most dealerships). The offload directly to a service bay is significant because a ball joint failure renders a vehicle unmovable on its own wheels. Therefore it is critical to offload where the vehicle will be repaired. If not, it becomes very difficult and unsafe to later relocate the vehicle via a floor jack. A floor jack relocation could cause additional damage to brake system components being stressed while moving the vehicle. Richard also personally assisted in the tow truck offload which was not an easy job. He immediately placed my Sequoia up on the rack – removing stress to the failure wheel components and making the Sequoia ready for immediate service upon parts arrival. Finally, Richard spent about 10 minutes with me discussing the condition of the vehicle and approaches to service under circumstances with a critical ball joint failure. Noteworthy -- Richard did this for me at the end of the month while being flooded with end of month safety inspection requests. A different Dealership in Lynchburg said they could not help me because that Lynchburg Dealership claimed they had too many end of month safety inspections – I suppose that kind of says it all.
- Sam – Parts Manager with initiative and foresight! Obtained required parts overnight, (another dealership in Lynchburg said this was impossible). Had the foresight to order both the left and right lower ball joints even though only the right had failed. Sam realized that this type failure is best addressed in pairs – I later expanded the repair to ball joint replacement on both sides with Richard’s agreement.
Haley has a new, loyal customer. I have owned Toyotas for many years so I am a long time Toyota customer. In this situation, I had the critical ball joint failure in my driveway at our new residence near Lynchburg. I needed the vehicle ASAP to use it as a tow vehicle for a high priority project. Since we are new to the Lynchburg area, my wife and I started calling Dealers, starting with Lynchburg and moving out by distance from our home. Sometimes in life, you just get a fortunate outcome – in this case I feel blessed discovering Haley’s of Farmville and all the great folks I met at Haley’s. They are now my Go-To Dealership even though they are 30 minutes farther from my home than the dealership in Lynchburg. Thank you Haley’s for responding to my request for urgent attention to my vehicle. I’ve owned five Toyotas, currently owning a Sequoia and Prius. I’ve discovered that the attitude of the employees is most often consistent with, and a reflection of, the attitude of management and ownership. So in addition to being my preferred service location, I am certain when it comes time to replace my vehicles, you will be the first place I visit.
JUST AWESOME - Cassady
From the beginning of purchasing our vehicle to service MidPoint is just top notch. Friendly, informative, factual, and just great customer service. I recommend them to anyone! And, most importantly, I love my vehicle.
From the sale to service, IMPECCABLE. - Familyoffive
I bought my truck from Christian, and he could not have possibly been more informative, knowledgeable, or helpful. He listened to my family and I's specific needs, and even asked some foresight questions for the future, and landed us on the PERFECT truck. He took immense time to work with us prior to the sale, never pressured me, and even after the sale (setting up mine and my wife's phones, etc.). I then came in for an oil change as scheduled, and the service lane was just as wonderful. I will DEFINITELY be coming back here, and telling everyone I know about these guys!
Top Notch in all respects.. - Bluemtn
Have been dealing with Shenandoah GMC, Front Royal, VA since 1992. Have bought probably 12 new vehicles and use only their service garage for maintenance of all the vehicles. Courteous, knowledgeable, prompt, efficient, friendly describes the sales, service and parts departments. Todd, Randy, Ray (sales) Kendra (sales) get the job done. Good pricing. Service handles all makes of cars, not limited to GMC. And the restroom is spotless. On a couple of occasions Shenandoah has provided me with a courtesy car with no hassle.
My experience with Haley Buick GMC - 4711
Both salesman and sales manager so easy to work with. In our opinion truthful and honest. They work hard to make the deal work. I would buy from them again.
had wash and service - MAXDUKE0
they were great did everything I asked. great service and very happy with overall price.thanks for all of the hard work they did on my truck
Wonderful costumer service - Srx girl
It was truly our pleasure doing business with Tom Wright. We came to Suttle with the intention to meet with another salesman but he was unable to work with us upon our arrival. Tom professionally stepped in and proceeded to support us in our search for just the right vehicle to fit all of our requirements. He was extremely knowledgable of all the features of the Cadillac SRX. Equally important, he was very patient and answered each of our questions in detail. Once we decided to purchase, he ensured the SUV was detailed and cleaned and ready for us as soon as our paperwork was completed. We would recommend Tom to anyone seeking a trustworthy sales professional.
As a note of importance, we found Tom to be far more knowledgeable and helpful than any other salesperson that we encountered at other dealerships in our search. He's a true asset to Suttle Motor Corportation. He became a significant reason we chose to do business at Suttle even through we live at a distance.
AMAZING SALE!! - Mia.Windley
This place is amazing! Everyone dropped what they were doing in order to help me. They got the ball moving so I wouldn't have to be there all day and did everything in their power to get me the lowest price. They beat out all the competitors. Customer service was their key to everything. They offered to take me anywhere I wanted to go so I didn't have to wait at the dealership! This is family owned and you can honestly tell due to the exceptional customer service.
**BUYER BEWARE** No concern from management after purchase! - Silke123
Terrible experience at Woodall Automall. Bought a 2013 Cadillac SRX that had to be inspected in NC..didn't pass inspection due to bad tires (that I questioned at purchase, was assured no problems!) and had to spend $ 900.00 on new tires 2 weeks after purchase with no concern from management at Woodall (at this was a $ 28,000 car purchase!!), then had horrible sound...took it to a local Cadillac dealership, SRX already had bad struts, now needs new chassis mount and engine mounts..after 3 weeks of having this SUV...have not even made 1st payment yet...again no concern from Woodall....would NOT, NEVER recommend this dealer to anyone...you would think you have some peace of mind when buying from a dealer! BE AWARE and take car to have it completely checked out by independent mechanic, before you sign! There is no follow up or concern by management, all I got was "Not our problem or concern at this point!" SIDE NOTE: as I am writing this, I have NO!!! car, as mine has been at a local Cadillac dealership to get fixed already!!
(I do have to add the James Akers, sales person, was extremely nice and followed up, as he was concerned, but could not help with any issues after purchase)
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
Ultimate Buick GMC and Layla did a great Job! - Car Buyer
Layla was a great sales person, they really took care of business in a very pleasant way. Would highly recommend Layla and Ultimate Buick GMC to all.
Bought a Lemon Rip Off - Jamall0041
My over all experience with this dealership since I got my 2016 Colorado four months ago. My sales experience was good they do the typical push you into stuff you don't want. Finance was the same but an easy process. The General Manager Jason House did a good job on swapping me out of the truck I was currently in. So now for the bad. The day i signed the conract buying my new truck, it was pulled around into service for air to be put in the tires. June 18th was the date my truck started acting up and it would not run and was having some kind of electrical problem. Keep in mind that I was about to sign to buy this truck. I was notified until after the paperwork was done that something was wrong with it.
The service manager showed me my new baby and it was messed up air bag light were on, any and every warning light you could think of came on and that it disabled the functions of the truck. i. e. airbags, traction control, ac/heater controls anything you could think of and some minor paint defects on the hood and fender. When I said I didn't want the truck and to get another one and that I should have been told before signing the paperwork. I was told there wasn't anything they could do. It spent 10 days in the shop. I put the manufacture on notice. I filled out the customer survey gave it bad ratings as it should be. I get a few text messages the next day. It was the General Manger telling me how unhappy he is about my survey. Got my truck back it started to vibrate and the paint wasn't fixed. Shop visit number 2. It spent a total of 27 days in the shop from the Sept 2nd to the 29th. They couldn't fix the issue and gave me the truck back not fixed. Not only that my fender and hood was swrilled up from a buffer they used on it and it was bad. So I got my truck back in worse shape I gave it to them in. I had put the manufacture back on notice again. They scheduled a final repair attempt and have engineers out working on my truck.
So now on to shop visit number 3. I dropped my truck off on Oct 3rd and its still in the shop today is the 19th. My truck is still there. So the problem is, after the had engineers look at it. I'm missing a part to my airbox and the fender was bowed out a bit. So the ordered a new fender, painted it, put it on and its defective body panel again. So they are getting the truck a 3rd fender now. Besides the serious electrical problem the truck had, new body panel if they can get one to fit, paint, all the time in the shop over 50 days now and counting. I feel like I'm going to get back a pieced together truck that feels like its been in a wreck. Don't get me started on the deprecation of its value. Thats not what I paid for and its a very expensive diesel. So all this and theres a case with the BBB doubt they'll give me a reasonable offer. GM has been fighting me ever since the dealership doesn't seem to care on bit. If I get treated this way, Im sure you will too. I should not have to continue to pay 577.00 a month on something they either can't fix or I cannot drive. By the VA Lemon Law this truck more than qualifies and no one has offered a replacement, refund, or even say sorry.
Service department is terrible - James Coleman
I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On 29 Feb I had an appointment to bring my car in for a state inspection and oil change. I had a 7:30 am appointment. When I went to check on the car's progress I was informed that it had not even been brought into the garage and that it would be a few hours. I ask why and I was told by Adam the Advisor that he had four cars get dropped off the night before that took priority over me even though I had an appointment. Adam was a little rood when I told him that I had to know because I had an appointment at 10 am and need to find a way home. Three hours later I get a phone call telling me that I had failed the inspection. One of the items I failed for had been missing for 4 years and this place was the only place I had this car inspection by for those four years. Kind of funny how I complained and failed an inspection. Needless to say the repair of this car cost me $400 at Southern and I had to call for three straight days to find the status of my car. Keith the service manager and Adam the advisory are the worst at customer service. I will not be brining my car back to this place ever. I would think twice before using this place. If the President of Southern would like to contact me here is my E-mail address firstname.lastname@example.org because it is apparent that Brad Hunt the GM does not care either because tried to talk to him about this issue and his response was that he had a webinar to attend. Thanks Brad for the concern!
Very rude worst customer service EVER!!! - Ac122198
LIE AFTER LIE,
in regards to my appt, price, and pick up date
They hit my car door on the garage when they were returning to me, I watched it with my own eyes!!! Thanks for the huge dent, and my time wasted.
No respect for their customers!!!
Please save yourself the hassle!!!
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.
Joyce Koons Buick GMC