Great experience - Michelle Hilbert
Mike Cole did a great job getting me in the car I was looming for. He was patient and took the time to listen and found a car to meet my needs. I would definitely recommend him and Valley Subaru to anyone looking for a vehicle!
Top Reviewed Specialists At This Dealership
Internet Manager & Finance Manager
Awesome car buying experience!!!!!!!!! - storkhp007
Sultan Ahmed was awesome!! He was very responsive to every question we had and he went out of his way to make sure we had a smooth car buying experience. We drove over 4 hours to buy our car and had no surprises when we arrived. He assured us that we would be very happy and get the deal we had negotiated. The other staff we interacted with at Stohlman's were also informative and easy to deal with. At no point did we feel pressured to purchase anything we did not want. I am 49 yr old and have bought about 10 cars in my lifetime and I can say without a doubt that this was the best experience. I will be back to buy more cars from them. Ask for Sultan Ahmed!!!!!!!!
Great pricing, flexible team, great service! - Paul Sheen
Picked up a 2018 Subaru WRX limited this week. Worked with Mark & Joe. They came together to pull the car from Rockville, and got it to me in time, so I can make my meeting out of town.
No high pressure sales tactic, no shady dealings, no "I'm going to keep checking with my manager for a great deal" tactics, no hidden fees. Easy to get a test drive for new car.
Great atmosphere, and great team to work with. This is why I only work with Subaru dealerships on my new car needs.
Good auto trade experience. - Darlene1949
Great auto buying experience at Bob Wade Auto. Friendly, helpful personnel so helpful in informing me of all the details of my MKX. Joe was very knowledgeable about the Lincolns.
Internet Sales Manager
Great service - blankmap
Arrived early for scheduled service and was promptly checked in. Tish informed me of mechanic recommendations with no pressure and costs accurately listed. Left earlier than anticipated which is always nice when waiting on service. Great and friendly staff and service.
Harry is the best! - Marjorie Knight
We went to several dealers looking at cars for my daughter, so we experienced the full gamut of sales personnel, from rookies that didn't know their cars to those that weren't that interested in us. Our experience with Harry was excellent. We enjoyed working with Harry because he was very responsive to our questions and very transparent and open in providing us with information. Most importantly, he explained in detail the operation of the Forester to my daughter and showed her how to check the oil, how to work all the technology in the car, even showing her how to sync her phone. We would definitely come back.
Efficient, Courteous, Big Inventory - lisarosenthal
I have purchased four cars in the past three years from different dealers. My experience at Sheehy Subaru was the best by far. Sales people were very courteous and informative, not pushy at all. The entire process went incredibly quickly: I was in and out (with my new Subaru) in about two hours, and that includes the test drive and financing. The finance office was technologically highly advanced, with a computerized "desk" on which I could see all the paperwork clearly and sign all the documents quickly. I highly recommend this dealership.
Easy car buying - EMB3
This was the easiest car buying experience I have ever had. I really wasn't looking to buy, we went in for an oil change on my wife's car and took this car out for a test drive then bought it. We were under no pressure from the sales man. we got a fair price for the trade in and a good price on the new car.
First totally relaxed and pleasant car buying experience. - jgreen
After waiting five years to get a car because of the anticipated stress, I visited another dealership the day previously and was treated so dismissively that I almost changed my mind about getting a new car. On entering your dealership I was immediately greeted by staff. Babu, the salesman contact from your online site, greeted me as a friend and was prepared with info on the car I requested. He listened to me and explained only as much as I wanted to hear. There was no hard sell or leaving me waiting long periods for quotes and details for my purchase. I ordered my car and received it much faster than anticipated. This was the least stressful buying experience for a car, new or used, that I have ever had. Thank you for the Brown's experience and helping me purchase my beautiful, new Impreza Sport.
Excellent Experience - ROSA LARA
Overall, I had a excellent experience here. Franco, Purcell, and Rey were really pleasant people to work with. Purcell made sure that his staff assisted me immediately as I walked in the door. They made this a easy process and had the car I was looking for. I originally bought a 2017 WRX which was supposedly "New" from Sheehy of Springfield Subaru. Less than a week I found out that the car was in a accident. No one advised me and still sold me the car without notifying me. So be careful where you buy your car from. I definitely would recommend this dealership!. I wish I originally came to Farrish. But I am happy that Franco and Purcell assisted me and finalized my deal with a 2018 WRX. Thanks you guys!
Very nice group of people to work with. - jill54
Mr. Wallace was very helpful and worked hard to get me a good deal.He was very knowledgeable about the features of my Subaru Forester. The electronic dash board is a little complicated to learn all at once, but Mr. Wallace Explained things to me in great detail.I would recommend this sales associate , he is very nice and respectful to work with.
Highly recommend Shawn Kennedy - Kevin
I have been looking for a new car since my old 99 Honda accord die on me. I went into Brown Subaru and talked to sales & leasing consultant: Shawn Kennedy. He was very helpful, honest, professional and very pleasure to deal with. At first I bought a used 2015 Honda CRV but I didn't enjoy it. I went back to Brown Subaru three days later and talked to Shawn about it. He helped me out and found a perfect car for me. Now I am driving a 2017 Honda CRV. He had to back track the previous purchase and work it out with Brown Honda since Subaru didn't have the color of the vehicle that I wanted. He is very experience and easy to work with. I will definitely recommend Shawn to my friends and family when they go to Brown Subaru for a new purchase. Great experience and purchase.
Small Town Dealer / Honest Owner - Car Customer
Thanks Mr. Reynolds for making things right. Good to work with honest folks. It was worth the trip from Fairfax and the Outback is running great!
Chris La Porte is my hero - newsubaru
I test drove a new Impreza in Richmond where I live and was trying to buy their car, but they wouldn't call me back or give me any of the information I needed. I put out a call to other VA dealers, and Chris La Porte answered. He worked with me to find the exact car I wanted, got me an amazing deal, and worked with me on my trade! I drove 2 hours out of the way to give him my business and was not disappointed. He was funny, nice, and straightforward! No BS!
Awesome ! - RonnLowe
"Bought my first Subaru at Shelor Motor Mile on February 10, 2017. A great experience buying a Forester Touring model. My salesman was Tyler Clontz. No pressure, just wanted to help me find the right vehicle. He was great keeping me informed, and I am very happy with my new ride. All of the staff at Shelor Subaru are great, and make you feel at home. It is worth the drive from Roanoke to Christiansburg to receive this atmosphere, and where customers matter. I know this is my new family, I love the Subaru brand, and the Shelor Subaru dealership. Thanks guys ! "
Great! - dietz63
Service was great! Employees were very friendly and nice. Procedure was also very quick and quite easy! The car we bought was awesome as well!
Used Car Salesman Feel, New Car Price - ThomasTC1
This was not the experience that anyone shelling out thousands of dollars for a car should have to endure. Honesty was non-existent during our experience here.
Great experience. - Gslater13
From our salesman, Amir, to the gentleman who detailed the car, everyone was professional and a pleasure to work with. I would recommend this Subaru dealership, Dulles motor cars, to my friends and family.
Best dealorship service experience - hilarygw
This amazing dealorship has restored my faith in service at a dealorship! I live in Potomac MD, and bought my Renegade at a dealorship nearby in Gaithersburg. That was my worst buying and service experience! Dishonest sales, angry, surly service and management. Enough said. I vowed to never deal with dealorship service again. Jiffy lube it was. Then I needed some warrenty work done. I found out about Dullas Jeep. From the first point of contact on the phone, to m service advisor, the service manager, and all of the staff in general, it was an exceptional experience! Prompt, no hassels, no lies, just professional, friendly service. I didn't get any of the standard service advisors sales pitches for needing a radiator flush, tire rotation, steam cleaning. I got great service, all free of charge under warrenty . . . I can't recommend this place enough! So, even though I live 40 miles away, I will always take my Jeep there for service . . . . and when it is time to buy a new car, this is where I will buy it.
I wish I could give less than 1 Star - JohnShow
I have been to Shelor 2 times in my life to buy a vehicle, both times I've left unhappy. The most recent was last week. I had spoken to sales over email and the phone and made an appointment to see and test drive a truck that I was planning to purchase. When I arrived at the welcome center I was greeted and asked who I had spoken to, I told them the name of the sales representative and I was told he would be right out. I sat down in the waiting area and watched as 3 couples came in and were immediately taken out and show vehicles.
I waited more than 45 minutes. After 45 minutes the same lady who greeted me when I came in asked me if anyone had spoken to me yet. I said no I think I've waited long enough so I decided to leave. The very second I got out of my chair and started walking out the door 3 people came rushing over and followed me all the way to my vehicle.
In Short, they told me to sit in a corner for 45 minutes and then got upset when I decided to leave.
You're only important here when you're leaving. You're appointments don't matter to them.
Please buy your car somewhere else! I did
Sold car to someone else - John Ervin
I agreed to a price, got financing arranged and agreed to a pickup date. I was notified the day prior to pickup that they sold the SUV to someone else... REALLY crappy way to do business.
I walk in to the dealership today with check in hand for entire price and am told sorry, we notified you yesterday we sold it to someone else.
I have bought two cars via bank checks in the past, but based on current reviews, they are not worth the time of day in the future... I can take my business and my $12500 check someplace else.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
Go Anywhere Else - Oblvn
This dealership was by far the worst buying and service experience ever! My check engine light in my Forester came on less than 2 weeks after purchase. The sales person pretty much was like "sorry about you're luck". I had to become irate to get anywhere. They changed the sensor-light came on again. I had to go somewhere else to get it fixed and they told me they get messed up vehicles from this place all the time. Went for an oil change since I bought the service package. They broke a lug and insisted I pay for it. My husband informed me this is not abnormal occurance. The service manager said my husband was either a liar or stupid. He was gonna let me leave with my wheel in dangerous condition. A mechanic had to come out and argue that it was dangerous for me to leave like that and I could be in a fatal car accident because of it. Service manager was fine with me leaving like that! Took it to the dealership that fixed the check engine light and they said it was ridiculous that they broke the lug and wouldn't just fix it. They broke it so they should have taken care of it.
Lied t by Salesman, Car Died After 5 Months - Ripped Off by Liars
I specifically asked about the timing belt in the car, if it had one, does it have to be replaced. I was lied to, salesman said all cars have timing belts (they don't) you don't have to worry about it. Five months later car dies on the highway (thank God I wasn't killed). It was of course the timing belt which broke ruining the entire engine. According to the mechanic I brought it to and Subaru recommendations, it should have been replaced at 105,000 miles, I purchased the car at 104,800 and was not told this even though I SPECIFICALLY ASKED. The general sales manager, Jerry Farzayee, said I should not have relied on his salesperson for information about the car because, quote "90% of his sales people know nothing about the cars they are selling, they are not service people, and I should have taken it to a mechanic".
WHAT A NIGHTMARE - Amanda Cole
After a brief intent search about cars, we got a call from one of the sales guys. Hew asked when I could come in to look at the cars. We had a few other dealerships I wanted to stop at first and I told him as much. He was slightly taken aback, and asked if I could schedule a time to come in. I said no as I wasn't sure when we would be by. He then asked for my cell phone number so he could call me throughout the day to check in. I declined that as well, and left it as I would ask for him when we came in. You could hear the disappointment in his voice. I should have stopped here...
After getting to the dealership, I met with the salesman I spoke with on the phone. I stated that I wanted to look at an SUV, but needed to sit in it before we went any further to make sure my husband would fit in the passengers seat. Instead, he told me to go it in his office so he could figure out what I wanted. I said either e Forester or an Outback, and reiterated again that I would like to see the cars first as I had never been in a Subaru before. He was very insistent that we sit down, so I did. He then proceeded to tell me how generous of a person he was because he was a Christian, and wanted me to see that he had "Jesus" and "Christ" tattooed on his wrists to prove it. He then went into a story about how he met his wife on Christian mingle, and he was so proud of the fact that she was 11 years younger than he was. At this point my husband walks in and insist that we see the car. The salesman agrees and takes =us out to see an Outback. He stops before we hit the door, and tells us another story about how he will do ANYTHING to make this deal. Free tents? Sure, Free chairs? sure. ANYTHING WE WANT. He has recently lost a bunch of weight and how hes not depressed anymore. He has to take all these meditations but its worth it.
By this time, we have been at the dealership for almost 45 minutes and have yet to see the car.
He introduces us to the Dealership manager, who knew me by name, and new the car I drove, which I assume he pulled from a service record. He talked to me like we were neighbors. I had never met this man in my life, and yet he assured me that he knew me.
We finally get out to go see the cars. We test drive an Outback, Its nice. I ask about the Forester, but he says we wont fit in it. We go back into the office to talk money, an there a Forester there. We get in it and have MORE room than the Outback, and its less expensive. I ask to drive a Forester, and they proceeded to open the showroom so i can take this one out. I like it. We go talk numbers now.
I ask what other models there are, and he tells me that the next model up is the Premium, but " I dont need special tires or a moon roof, and I should stick with the one I test drove." We tell him our MAX budget, and make a point in saying that we will not play the back and forth game. He is to come back once, with manager if need be, so as not to play the dealership game. He assures us its not a problem. 20 minutes later he comes back with a number that is almost $100 OVER budget. I get up to walk a=way and the manager comes in and asks when he can give me the keys. We explain the situation and the manager takes the paperwork back and assures he can get the numbers where we need it to be. We tell them they have one more chance to bring a number back thats within budget for us to consider the car, and f it doesn't work, no big deal. 30 minutes later he comes back with a price thats $.10 under budget and asks us to sign a contract. We say no, that we need to clear it with the rest of the family and will need a minute to make a phone call. The manager gets really upset, and says that he was told that we were buying the car if he got the price where we wanted it to be. Its not fair to him that we weren't serious. He already had the car taken back for detailing. It was at this point that I had my last straw. I said no and I wanted to leave. The salesman had the gall to corner me in his office and ask when i was coming back to buy the car. I said it wasn't likely, he says but he leaves in July and he spent all this time with me. It wast fair that I didn't buy the car after all this. I'm furious at this point and leave.
Its been over a week since this incident, and I still cant belie how the entire event happened. We ended up going to another dealership, getting a better model car, for a lower price with absolutely ZERO pressure.
IF you want a Subaru, STAY AWAY FROM HYMANN BROTHERS!!!!!!!!
Worst Subaru Service Team in Hampton Roads! - outback_tm
This was hands down the WORST experience I've ever had at a dealership!
I came in with a fairly serious transmission related check engine light. The Service Advisors never asked about whether I had alternative transportation after leaving my Outback in their care, never called when they said they would AND acted annoyed when I had the audacity to call in and ask for an update. It took 3 days for a diagnosis, an unnecessary transmission fluid drain and replace, and a $7500 estimate on a full transmission replacement that also wasn't needed. Before presenting the estimate, the Service Advisor asked me "how much do you love your car?" Seriously?! Turns out, when performing a recall on my windshield wipers, they broke a few parts and never told me; only noticed when they printed the repair order and I saw they used additional parts. To top it off, when I picked up my Outback to take it to a dealer that actually cares about their customers, the Technician who "worked" on my car asked for my keys so he could look for a wrench that he left in my engine.
You guys have some serious work to do. This is the type of customer experience that gives dealerships a bad reputation.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
Subaru of Richmond
Certified Subaru Sales Consultant - Stohlman Subaru of Tysons Corner
Certified Sales Consultant
Stohlman Subaru of Sterling