Amazing! - EMERALD DEAN
I would recommend Valley Subaru to anyone. Ask for Patrick he went over and beyond for me. Patrick (Sales) and Kevin (Finance) worked hard for a few days making sure I got the best deal. They go beyond any other dealership to make sure you are happy.I couldn't be happy with my new to me car.
I love my new Crosstrek! - John Pare
I recently purchased a Subaru Crosstrek from salesman Patrick Lester at Stohlman Subaru and the experience went so smoothly. After visiting several other Subaru dealers with low vehicle inventory and high-pressure sales tactics, Patrick was not only patient & knowledgeable, but the dealership had just the car I wanted in stock at a fair price. I would recommended that anyone shopping for a Subaru go to Stohlman Subaru in Tyson’s Corner!
Purchase - Marie
Heather was extremely helpful, pleasant and genuine without the pushy tactics. We knew what we wanted; she and Steve delivered. Great experience. Thanks for the help
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Fantastic car buying experince - PATRICK B SMITH
Tray Leggett and the sales team at Casey Subaru were fantastic in helping in but my first Subaru! thier speed and knowledge helped ease any difficulty with the car buying experince.
Excellent service department - W Paul
The service manger and reps are reliable, honest, and straightforward. Never feel that I am being taken advantage of as a woman. Highly recommend. Also spoke with a sales rep who was very informative. Love the new location.
Andrew is the best! - Cathy
i was very nervous making the decisions picking out a new vehicle and needed many test drives and had many questions. Andrew Yeboah at Sheehy Subaru of Springfield was so patient and kept me calm. He was always upbeat and made my decision and my purchase enjoyable. He was very knowledgeable too
The right choice! - elweller
Professionalism was top notch. Our salespersons were caring and extremely personable. When a decision was made on our part, we had our car in a very timely manner.
Painless car buying experience - VKG
I was replacing a recently totaled vehicle which had been purchased five years ago from Farrish. I had neither the time nor the emotional stamina to shop around. I knew from my previous experience that Farrish would be fair in terms of pricing and although the sales person with whom I dealt before was no longer there, I felt confident I would be well cared for. And I was. Jackie took excellent care of me and I walked out of the dealership that afternoon with a new and beautiful Forester. Bottom line, cannot recommend Farrish Subaru highly enough. Sales or service -- they exceed my expectations.
Pleasantly Enjoyable - Claudia 9553
I had a pleasant experience buying my Subaru Forester at Brown's. Eric Bukhari was not only professional, knowledgeable and straight forward, his demeanor was calming and with no pressure. Eric made buying my new Subaru Forester a pleasant experience. I would recommend Eric if you are looking for a no hassle new car buying experience.
Thanks Eric for a great day and a beautiful car!!
PS: Patrick Hall, General Manager and Patrick Gulley, Finance Director, were both great!!
outstanding assistance from service department - Bill
I recently received outstanding assistance from the service department and, in particular, April Powell. This is my 2nd Forester so I've known April a few years and have also come to know the professional, capable, and friendly service she and the staff provide. In my absence, she advocated for my interests in resolving a replacement part issue and, as a result, I was extended a generous customer assistance offer by Subaru. A stated goal of the service department is to provide excellent customer satisfaction - I appreciate that once again April and the staff so ably accomplished that for me.
Initial Thoughts after purchase. - boondr
Just drove off the lot this afternoon with a 2016 Outback. I understand things could change over time but as far as initial buying experience goes I could not have asked for it to be more smooth than it was. Earl was my salesman and he was flawless. No salesman cliche BS, just helpful, honest and a pleasure to work with. I went car shopping preparing to do battle with shady double-talkers and got someone who really just wanted to help me find my car as opposed to selling me one. No hard sell at the financing desk, (there was a the standard upsell attempt, but it was pleasant and low-key) Don't have any complaints right now(with the caveat that I just purchased today.)
Jeffrey and everyone was great! - Subaru chick
We had an exceptional experience when we bought our Subaru Forrester last week. I had an equally great experience yesterday when I had the Zurich coating put on it! I would definitely recommend Don Beyer to friends and family.
Subaru Success - jdsexton
From start to finish, our experience at Motor Mile Subaru was fabulous. It was our first time buying a brand new car and we were well taken care of throughout the process. I highly recommend Rob and the Motor Mile team if you are looking for a Subaru! We love our Forester and the next time we are in the market for a car, Rob will be getting a call!
Excellent So Far - SuperHappy
I've been dealing with a number of Subaru dealerships via e-mail to close on a deal for a Subaru Legacy 2.5i Limited without navigation or Eyesight in a specific color. So far, after a week of back and forth with 6 different dealers, Dulles has been up front all the way. They are offering an excellent deal on both the new car and my trade in. And believe me, I've done my research, including finding out what the invoice price is on the car. The specific Subaru I want is hard to find, but they did it, when another dealership said it was not available. But after a week of dealing with 6 different dealerships, Dulles is by far the best. None of this, "Come in and talk with the manager" stuff. No bait and switch or "the deal is only good today" stuff. Nor did they agree on a price during the 0% interest rate period only to say, "Sorry, we can't get your car until after the interest rate goes up." Dulles just said, "Yes, we can beat that offer" and gave all the costs for the car, tax, tags, processing, etc. without any hassle and then found the car in less than a day. And they'll accept the CarMax appraisal for trade in, which no one else would match.
I go to pick up my car on Wednesday, so we'll see if everything goes smoothly. But so far, Dulles has been excellent to deal with. I'd call them an up-front, hassle free, honest dealership. I'm only giving 4 stars instead of 5 because the deal hasn't closed yet. If all goes well, I'll change it to 5 stars.
Mark Kirk and His Corps of Professionals Are the Best - Eugene Monroe Legg
Every time we have taken any of our cars for service at Dulles Chrysler Jeep Dodge RAM in Leesburg, Mark Kirk and his amazing group of dedicated, educated, cordial professionals have provided superb service above and beyond the norm. This is a group of people who treat their customers as they themselves would want to be treated - and the feeling of family permeates the service center. Beyond the good vibes, though, is unparalleled service: when Mark Kirk's people fix something, it stays fixed! More than once, we have gone to Mark with vehicle problems no one else can solve; every time Dulles Chrysler Jeep Dodge RAM gets to the core of the problem, provides an efficacious solution, and hands us back our car as if nothing had ever been wrong. This group in one word? QUALITY!!
Excellent service! - Melissa Proctor
Not only is the selection and price competitive, but the service is excellent. Our sales associate, Hannah Cooper, answered all our questions and displayed courtesy, attentiveness and professionalism. She was a delight to work with! Thanks for such a painless and pleasant experience!!
I hate buying cars...but this,was,a great experience - KALAMITY
Chris Johnson made buying my new Forrester a great experience. He was genuinely nice and concerned about my happiness. He also did an awesome job introducing me to my new car. And just to be clear...I love my Subaru. The experience was so good, I did not even go check out the other cars I had planned to consider.
Disrespected, patronized, staggeringly incompetent service - C. Harris
On 6/30/16, I bought a 2012 Mazda 3i Touring Sedan from Terry Subaru in Lynchburg, VA. On 7/3/16, as I’m driving it, I heard a flapping & then a scrapping noise. Pulled over & found the front driver’s side mud flap gone & the wheel well protector pulled down. Got it home, took pictures, sent it to Terry & was told to bring it in. On 7/5/16, as I’m driving to Terry, the whole piece comes off & is rattling around in the wheel well. They assure me it will be taken care of. I also tell them that the front end is groaning every time I come to a slow stop or let up on the brakes – I’m told it’s just those types of brakes (I’m just a stupid woman – what would I know about how brakes are supposed to sound). They had machined the rotors & put the brake pads on the car in 1/16 when they purchased it. 5 weeks later it’s still not done & it isn’t until I email the General Manager (Mark Dalton) & threatened to go on every social media available that I get a response. Profuse apologies, it’ll be done. They come get my car & I send a note with it detailing exactly what needs to be done per my agreement with the Assistant Sales Manager (Wayne Clark) because I just want to get this all over & done with & don’t want there to be any question as to what needs to be done. Brings me the car back – hadn’t even touched the brakes – same loud groan, same decibel level (hoped I’d go deaf during the day & not notice or I’d get so frustrated & give up?). Made them come back, get the car & take it back. Emailed General Manager again. Fix this, make this right, this is Terry’s last chance before I go public. Profuse apologies, will make this right, not because you’re a woman, all our fault, will take care of this & make sure it’s done right. Replaces brake pads & rotors – finally the brakes are fixed. As I’m driving home, I hear a scrapping noise. The exact same piece that had come off before & they took 5 weeks to replace was coming off. Pulled into Outback parking lot, called General Manager, told him to send someone with another car for me because I wasn’t driving it anywhere. Profuse apologies, sales guy be there in 15 minutes. 40 minutes later I call to find out where this guy is & he’s still at the dealership. The tech wanted to come along & he was still with another customer. Perfectly fine to leave me waiting until they get around to getting to me whenever that might be. Profuse apologies. On my way. When he gets there, I also inform him that the back end is now making noises that it wasn’t before they got hold of it which I heard when driving over the rough downtown roads. Emailed General Manager this. Told him this is the last time they get their hands on my car &, if I get it back again & it still isn’t right, I’m taking it to my mechanic & they’re paying for it.
I have never had such horrible service in my entire life. The incompetence & ineptitude is staggering. I have felt patronized, disregarded & disrespected by their Service Department – parts not ordered (both Assistant Sales Manager and General Manager confirmed this), not calling to let me know what was going on, repeatedly assuring me over the 5 weeks that this was going to be taken care of, patronizing me over the brakes. I was patient, I gave them every opportunity & I warned them twice that I would tell every soul I could reach how horribly I’d been treated if they didn’t make this right & told them it wasn’t a threat, but a fact. I will never, EVER have anything to do with them whatsoever & I highly suggest you don’t either unless you want to be disrespected, strung along for weeks on end & have to return your car to them multiple times to try to get it repaired. I have pictures & emails to back up everything I claim.
STRESSFUL and INSULTING - SoVA NEW SUBIE
We were looking for an OUTBACK. The salesman did an ok job showing us the Outback and taking us on a test drive. When we were ready to buy, we were turned over to the sales manager. I made a low ball offer and the sales manager acted insulted.
I came up on my offer and he acted like we were still thousands below what it should be. (In fact, we were within $700 of what we would eventually pay at another dealer.) He told me I should "look at a car I could afford, like a Kia."
We left frustrated. We ended up dealing with another dealer through TRUECAR.com and had a great experience and got a great car at a very good price.
This place is the best!!! - JenMike09
The staff is very professional and friendly. I was treated with respect and felt like they really cared. The service was done in a timely manner. I could not have asked for better service.
Rude, very unprofessional service. - Enjoi19
My car is being repaired here by the insurance company, the service manager lied to me then told the insurance company something different. Very unprofessional and shady they have had my car for a month and it was supposed to be ready 2 weeks ago. I call and ask about and even show up and every time there rude to me. Now they won't even answer my calls do not go here.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
We recently purchased a Ford F150 Supercrew truck from... - devans06
We recently purchased a Ford F150 Supercrew truck from Huff Dealership. I was mostly impressed with the salesperson Mark Pennington. Very professional in the negotiation process and treated us with courtesy and respect. He allowed us to make a decision when determining which vehicle to buy without any pressure. I would give this salesman a overall high rating. We would definitely buy again from Huff dealership because of the salesman we dealt with. Very satified customer with salesperson and sales manager.