Honest, sincere, connected and very friendly - Al6970
Frank greeted us at the door as if he had known us for years when in reality we just met. He listened to what we were interested in and kept all of his opinions for a sale within those boundaries. We thoroughly enjoyed working with Frank. Kevin Hahne also provided excellent service and even came out to the house after work to finish the deal. So far, we are very satisfied with Valley Subaru
The best in town - Wolven
A very fair and honest place to go - everyone is respectful. Chris La Porte is truly an example for others. He is sincere and goes the extra mile to make everything perfect for the customer. I have bought 4 cars from him and would go nowhere else.
STRESS FREE - SoVA NEW SUBIE
BUYING PROCESS- We had test driven an Outback at another dealer and had a very stressful sales experience. After leaving that dealership tired and frustrated, we continued to do our homework on pricing and features. We visited TRUECAR.com on a Sunday and Jaime contacted us Monday at 9 am.
After listening to our "must haves," within 30 minutes he emailed us a great price on a new Outback.
PICKING UP THE CAR- We live about 3 hours from the dealership so we had to wait 6 days to pick up the car. When we arrived, Jaime took the time to show us all the features on the car and answer all our questions.
PAPERWORK- The prices were exactly as quoted. The process was simple. We listened to the sales presentations regarding warranties and extras. When we declined certain extras, they were polite and didn't put undue pressure on us.
Love Stohlman of Sterling! - Mimi1424
This is the third car we have leased from Stohlman. Our first one was in the Herndon location and we loved it. We have had 2 Forresters and our latest vehicle is an Outback. These vehicles are very reliable, service is reasonably priced and the staff is amazing. I went in for an oil change the other day and it only took 30 minutes. I waited in a lovely waiting area with free coffee, tea, water.....and could relax knowing I would have my vehicle back shortly. I'm sure when our lease is up in January, 2017, we will look again at Stohlman Subaru.
Thorough and kind! - Steve and Sandi Vutsinas
I went to Casey hoping that I could work a deal on a specific used car. It didn't seem like it could happen but, Trey made it happen and I felt like he was always on our side! He is extremely knowledgeable and very thorough in all that he does. I felt like he explained himself well and went the extra mile in all things. I would DEFINITELY buy another car from Casey and especially from Trey Leggett. The best example of Trey going the extra mile was him getting a razor blade to carefully and meticulously take off my wife's 2 bumper stickers that represented our kids in college. He took them off and placed them on our new vehicle AFTER the deal was done! Most salesmen would have said goodbye at the door but, Trey made sure that everything was perfect! We love our new car and were blessed by his outstanding service!
Best experience ever - Subyguy
My salesman Andrew Yeboah was extremely informative and helpful when I bought my new Subaru from him. He gave me a good price and was extremely helpful afterward when I was trying to get up-to-speed and all of the new functions of my new car. He was patient, informative and helpful (and did not roll his eyes once when I asked stupid questions!!!)
Best dealership around. If you want a GREAT car and GREAT salesman and service, Sheehy Subaru of Springfield is the place to buy your next car. Subaru Rocks!!!
Painless car buying experience - VKG
I was replacing a recently totaled vehicle which had been purchased five years ago from Farrish. I had neither the time nor the emotional stamina to shop around. I knew from my previous experience that Farrish would be fair in terms of pricing and although the sales person with whom I dealt before was no longer there, I felt confident I would be well cared for. And I was. Jackie took excellent care of me and I walked out of the dealership that afternoon with a new and beautiful Forester. Bottom line, cannot recommend Farrish Subaru highly enough. Sales or service -- they exceed my expectations.
A pleasant car buying experience! - Happyleaser
Bazaid "Bee" Miirza gave us a car buying experience that was no-pressure and transparent. He was extremely knowledgeable and helpful, and respectful our our time. We are very happy with our 2016 Forrester and recommend Bee and this dealership to every one.
Best Customer Service EVER!!!! - Luvin my Suburu
Went today for my 1st 6 month oil change for my 2016 Subaru Impreza......Absolutely love the car and everyone was friendly and so helpful at the dealership. My appointment was on time, the waiting area was so comfortable and Shannon, my technician, even had a "thank you" card waiting on my dashboard. I went to work telling everyone of the great experience I had to start my work day...thank you, First Team Subaru!!!!!!
Excellent service - Minivandad
Contacted, test drove, and purchased a used Volkswagen Routan all in one evening. I was a new customer and the sales rep Randy made us feel like we had been buying from there for years. He was very knowledgable of the vehicle, and clearly answered all questions we had about car/purchase options. The price was fair and financing quick and easy. I would highly recommend buying from Terry VW Subaru.
Initial Thoughts after purchase. - boondr
Just drove off the lot this afternoon with a 2016 Outback. I understand things could change over time but as far as initial buying experience goes I could not have asked for it to be more smooth than it was. Earl was my salesman and he was flawless. No salesman cliche BS, just helpful, honest and a pleasure to work with. I went car shopping preparing to do battle with shady double-talkers and got someone who really just wanted to help me find my car as opposed to selling me one. No hard sell at the financing desk, (there was a the standard upsell attempt, but it was pleasant and low-key) Don't have any complaints right now(with the caveat that I just purchased today.)
Jeffrey and everyone was great! - Subaru chick
We had an exceptional experience when we bought our Subaru Forrester last week. I had an equally great experience yesterday when I had the Zurich coating put on it! I would definitely recommend Don Beyer to friends and family.
outstanding assistance from service department - Bill
I recently received outstanding assistance from the service department and, in particular, April Powell. This is my 2nd Forester so I've known April a few years and have also come to know the professional, capable, and friendly service she and the staff provide. In my absence, she advocated for my interests in resolving a replacement part issue and, as a result, I was extended a generous customer assistance offer by Subaru. A stated goal of the service department is to provide excellent customer satisfaction - I appreciate that once again April and the staff so ably accomplished that for me.
Easy in and out - small SUV lady
I would like every one to know Rob Breinick was one of the nicest people I know that is a sales person. Kathy Sweeny in customer service was so very helpful
Don't even walk in the door. - Bradford R Devins
Don't even walk in the door. The past six months have been filled with stress and financial discourse because these poor excuses of "salesmen" quite literally messed up every single process from start to finish and even past trading in my car. The manager talked to me like a dog, the finance managers ran my credit over 15 times with various banks without telling me just to get me the highest interest rate possible (which dropped my credit nearly 7-8 points), the service bay "detailed" my car by leaving swirls all over the paint and cigarette ash in my passenger seat, the dealer charged me MSRP which was above the price we agreed on and falsified documentation, no one answered my phone calls for weeks, when my car was going in for a fix they returned it with an empty tank after putting me up in a piece of junk 200C with bald tires and demanded I fill that cars tank before returning... And after all this, I traded the xxxx car in because they treated me and the car so poorly. I finally got through to someone who had some common sense and allowed me to cancel my warranties. A month after cancelling them, I call back to check on the cancellations and THEY WERE NEVER CANCELLED. How many things can you mess up? You can definitely trust this dealer to provide you with literally the worst car buying and car owning experience ever. There's a very good reason they are stuck way out in Dulles and primarily a Chrysler dealer. Never ever buy from them, especially not a Subaru. The amount of pissed off people I saw storming in and out of that dealership in one day was insane. I should've taken that as a red flag from the get-go. There's probably a very good reason the salesman I worked with wouldn't stop complaining about his job and jerk boss right to my face while he was trying to sell me a car. Oh, and just found out they don't even have my plate return receipt which I need for tax purposes. When I went to ask for it, they basically told me they just simply don't have it.... Blown away by these people, I have no idea how some of them even have jobs anywhere. Thanks Dulles motor cars for making this the biggest pain in the behind. Never go here.
Good deal done right - HoHo Hope
Tom Carr presented the car buying process effectively and took us through it one step at a time. The car we wanted wasn't in stock but he found one on its way too the dealership and he got it for us. We finished up the purchasing process and then Tom gave us a good review of the controls and new gizmos (1st new car in several years) and got us on the road. He has gladly answered several questions since then and continues to provide fine support. Thanks.
Mark Kirk and His Corps of Professionals Are the Best - Eugene Monroe Legg
Every time we have taken any of our cars for service at Dulles Chrysler Jeep Dodge RAM in Leesburg, Mark Kirk and his amazing group of dedicated, educated, cordial professionals have provided superb service above and beyond the norm. This is a group of people who treat their customers as they themselves would want to be treated - and the feeling of family permeates the service center. Beyond the good vibes, though, is unparalleled service: when Mark Kirk's people fix something, it stays fixed! More than once, we have gone to Mark with vehicle problems no one else can solve; every time Dulles Chrysler Jeep Dodge RAM gets to the core of the problem, provides an efficacious solution, and hands us back our car as if nothing had ever been wrong. This group in one word? QUALITY!!
Wonderful experience!!!! - CRgirl
This has been the easiest car buying experience we have ever had. Everyone has been polite, honest (which a quality rarely found in the car market) and personable. I would HIGHLY recommend this dealership to anyone looking for a reliable vehicle.
STRESSFUL and INSULTING - SoVA NEW SUBIE
We were looking for an OUTBACK. The salesman did an ok job showing us the Outback and taking us on a test drive. When we were ready to buy, we were turned over to the sales manager. I made a low ball offer and the sales manager acted insulted.
I came up on my offer and he acted like we were still thousands below what it should be. (In fact, we were within $700 of what we would eventually pay at another dealer.) He told me I should "look at a car I could afford, like a Kia."
We left frustrated. We ended up dealing with another dealer through TRUECAR.com and had a great experience and got a great car at a very good price.
This place is the best!!! - JenMike09
The staff is very professional and friendly. I was treated with respect and felt like they really cared. The service was done in a timely manner. I could not have asked for better service.
I dealt with Brian via email. He responded to me after I... - jhill62
I dealt with Brian via email. He responded to me after I requested a price quote through the dealer's website. I did not receive a quote . What I received after asking again for the best price on the vehicle, was a rude response. "The online price is the best price within 150 miles", when are you coming in. NOT a good first impression. Doubt I'll ever deal with them again unless something remarkable happens.
Rude, very unprofessional service. - Enjoi19
My car is being repaired here by the insurance company, the service manager lied to me then told the insurance company something different. Very unprofessional and shady they have had my car for a month and it was supposed to be ready 2 weeks ago. I call and ask about and even show up and every time there rude to me. Now they won't even answer my calls do not go here.
We recently purchased a Ford F150 Supercrew truck from... - devans06
We recently purchased a Ford F150 Supercrew truck from Huff Dealership. I was mostly impressed with the salesperson Mark Pennington. Very professional in the negotiation process and treated us with courtesy and respect. He allowed us to make a decision when determining which vehicle to buy without any pressure. I would give this salesman a overall high rating. We would definitely buy again from Huff dealership because of the salesman we dealt with. Very satified customer with salesperson and sales manager.