Easy, friendly, service at Valley Subaru! - SGC53
We just bought a car (leased, actually), at. Valley Subaru, and it couldn't have been an easier, more relaxed and friendly experience. Our salesperson was Caroluse. She was very knowledgeable, easy going, and seemed totally competent in her job, and confident in the product. All in all, it was a very pleasant experience, and we LOVE our new Subaru Outback!
Superb Customer Service by Joe Lishman! - Sunnie
This review is long overdue!
My VW Passat 3.6L is now 11 years old.
Stohlman was where I purchased this vehicle, and I've been dealing with Joe for the past 11 years.
I couldn't believe the 2 negative reviews on this site, because Joe has been anything but rude/unprofessional!
For the past 2-3 months, I was waiting for the right color combination of a 2017 VW Passat 3.6L (black/beige). Unfortunately, I couldn't wait much longer since my 18 year old son was driving my existing VW everyday. Sadly, I ended up buying another brand...
Obviously, my wish to purchase another VW proves that I enjoyed driving it, but big part of the reasons for wanting purchase another VW was because of Joe's excellent, unparalleled service! I've had great experiences at Stohlman throughout the entire 11 years of my VW ownership.
I am happy that I will still get to deal with Stohlman & Joe, at least, for my son's car :)
Found exactly what I was looking for! - LisaLS
When thinking of buying a new car after 15 years with a Honda CRV, my main features for the new car were it had to be a manual, AWD and a small SUV. I've driven manuals forever and was just not ready to switch. The Forrester and Crosstrek both have manual models available so fit my purchase criteria. Dale was very helpful with his knowledge of Subaru features and the differences between my choices. He was so patient as I narrowed down my choice. And a saint at entertaining my husband while I was "shopping". I bought a sweet silver 5-speed Crosstrek!
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Very pleased overall. - k92617
The dealership truly deserves 5 stars and Mike was an amazing and personal consultant who really helped me meet my needs. Very satisfying experience. Highly recommended.
Clayton Moats - Patvanrossum
Clayton was fantastic. Honest, not pushy, very knowledgeable, reliable, thorough. I met Clayton a year before I purchased. He called once. A year later, I asked for him when it was time to buy. If you go to Casey, ASK FOR CLAYTON.
Dan is the Man! - TammyTubeTop
I have been buying cars from Dan for years! I always get the best deal in town from Dan! I have purchased 2 Subaru's in the last year!
New Car Purchase - Silverfox9
I called ahead to make an appointment. Robert was my sales rep. Met me at the door, and it was a fantastic buying experience. No hard selling, just the facts. Finance director Sabrina was also awesome. I would highly recommend Sheehy Subaru for your next car purchase
Great dealership! - Sokrchk
Manassas Subaru will not disappoint! Customer service is excellent both from service and sales! The sales personnel are never pushy and are willing to work with your budget. Finance personnel are too the point and easy to understand. Service completes jobs in a timely manner and all personnel are friendly and knowledgeable. Also amazing are the managers who follow up with you after purchase or after your vehicle was serviced. Very pleased and happy customer :)
Very nice group of people to work with. - jill54
Mr. Wallace was very helpful and worked hard to get me a good deal.He was very knowledgeable about the features of my Subaru Forester. The electronic dash board is a little complicated to learn all at once, but Mr. Wallace Explained things to me in great detail.I would recommend this sales associate , he is very nice and respectful to work with.
Great experience. - Guateandy
On 3/15 I went in around 8:30 PM and worked with Marcelo from Farish. He was able to work with my trade in price for my vehicle and was able to get me a good deal on the new 2017 WRX. Great experience.
outstanding assistance from service department - Bill
I recently received outstanding assistance from the service department and, in particular, April Powell. This is my 2nd Forester so I've known April a few years and have also come to know the professional, capable, and friendly service she and the staff provide. In my absence, she advocated for my interests in resolving a replacement part issue and, as a result, I was extended a generous customer assistance offer by Subaru. A stated goal of the service department is to provide excellent customer satisfaction - I appreciate that once again April and the staff so ably accomplished that for me.
Very good/hassle free experience with my salesman Chris . - Teddy
This is the second automobile I've purchased from this dealer. Last 2014 .
Great service department person I always use Carlos . Chris La Porte my salesperson is very knowledgeable ( really knows his product. Was very helpful with out being "pushy.
Awesome ! - RonnLowe
"Bought my first Subaru at Shelor Motor Mile on February 10, 2017. A great experience buying a Forester Touring model. My salesman was Tyler Clontz. No pressure, just wanted to help me find the right vehicle. He was great keeping me informed, and I am very happy with my new ride. All of the staff at Shelor Subaru are great, and make you feel at home. It is worth the drive from Roanoke to Christiansburg to receive this atmosphere, and where customers matter. I know this is my new family, I love the Subaru brand, and the Shelor Subaru dealership. Thanks guys ! "
Best buying experience bar none. - DJ757
My wife recently upgraded her sixteen year old car that lasted through three nursing programs. She has just become a Family Nurse Practitioner and earned the opportunity to purchase whatever she likes, and she wanted a Subaru.
We went to the lot on a Sunday afternoon and met Lynn Tichy and made an immediate connection with her.
She was not pushy and incredibly knowledgeable. I even sent Lynn an email asking her to conduct the buying process a certain way, and she obliged and went to work for my wife.
We arrived just after 7pm this past Friday night, and walked out with keys in hand a few minutes past nine. It was a team effort to make the process go as smoothly as it did.
My wife is happy. I am happy. I wish Lynn sold every make and model so I could tell you to see her regardless of what you're on the market to purchase!
If you don't want pushy and you aren't sure, go see Lynn.
If you know exactly what you want and you want to be 'in and our', go see Lynn!!!
As long as my wife drives Subaru's and if Lynn converts me to Silverado's, we will never buy a vehicle anywhere else!
They know what they are doing! - robin
After some miscommunications, Shelor Representatives really worked with me in getting me where I needed to be.
The Service Department is top notch, always friendly and helpful.
Don't do it!!!! - Texeeb
Beware! Do NOT bring your car here. There are better subaru dealers in the area. Come here for mediocre service and pricey non-fixes for what's ailing your vehicle. Then they'll have the nerve to harass you by phone, email and mail to ask you how your service was. I should have never given them a second chance after they didn't even bother to reply to my email that my first service experience was unsatisfactory. $200 down the drain and my vehicle still squeaks and rattles, even though I had to wait a day late and an additional hour and a half to come and get it, which put my right in the middle of rush hour. How convenient that no service advisors are around when it's time to pick up! I didn't even get a block before the vehicle began to squeak again so I turned around and asked for my loaner back. I was told that was impossible and there was nothing that could be done bc all the service advisors were done for the evening, even though it was only 5:20 and they claim to be open 7am to 7:30 pm.
To add insult to injury, they parked another subaru over the line and so close to mine that I had door ding damage. Totally horrendous experience. From now on I'll be going to the top rated dealership at Tyson's corner. Reviews don't lie!
Great service! - jayers
Worked with Khaled to find the right car for me. I was hesitant and worried going into the process due to a previous dealership I dealt with but Khaled surpassed my expectations and got me into a car that day. It was a much better experience this time and less painful of a process. I'm loving my 2017 dodge journey!
Excellent - Rosswhite
Erick White and Lizzy Grammar has made my car buying such a pleasure the best customer service ever i would highly recommend them.They were very helpful with all my questions and financial needs.I told all my coworkers and friends about them.
Sold car to someone else - John Ervin
I agreed to a price, got financing arranged and agreed to a pickup date. I was notified the day prior to pickup that they sold the SUV to someone else... REALLY crappy way to do business.
I walk in to the dealership today with check in hand for entire price and am told sorry, we notified you yesterday we sold it to someone else.
I have bought two cars via bank checks in the past, but based on current reviews, they are not worth the time of day in the future... I can take my business and my $12500 check someplace else.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
Horrible - Pepito1
Went in told them our problem and they weren't paying attention. We asked if we should rive the car and they said "sure" and told us we couldn't get it looked at until next week.. we were only in there for about 5 minutes and they sent us off.
Service department - Shelly Gardner
This morning I had my second bad experience with the service department. My first oil change was done here and the technician left the fill cap off. While driving home you could smell oil and of course it sprayed oil over my new engine. Second experience I received a recall for my ignition by email this week.It said to contact your dealer and set up an appointment for replacement. I called and was told to come in this morning (9/9/16) at 08:30 am. When I arrived the service writer asked me if they had ordered the part and that he thought they did not have any in stock. WHAT...? When I nicely ask him why they the set this appointment up when they had no part he said "I don't know ". No apologies for my inconvenience. nothing. I also feel they are unprofessional. I will return my business to Dulles Subaru where I bought my first car. They treated me right.Wish I would never have bought from this dealership.I bought here to stay local.. Big mistake....!!!! I won't even get into what the sales department told me before purchasing the car that was not true....of course we all know about car sales people now don't we....
Rude, very unprofessional service. - Enjoi19
My car is being repaired here by the insurance company, the service manager lied to me then told the insurance company something different. Very unprofessional and shady they have had my car for a month and it was supposed to be ready 2 weeks ago. I call and ask about and even show up and every time there rude to me. Now they won't even answer my calls do not go here.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
We recently purchased a Ford F150 Supercrew truck from... - devans06
We recently purchased a Ford F150 Supercrew truck from Huff Dealership. I was mostly impressed with the salesperson Mark Pennington. Very professional in the negotiation process and treated us with courtesy and respect. He allowed us to make a decision when determining which vehicle to buy without any pressure. I would give this salesman a overall high rating. We would definitely buy again from Huff dealership because of the salesman we dealt with. Very satified customer with salesperson and sales manager.
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Subaru of Richmond
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Certified Subaru Sales Consultant - Stohlman Subaru of Tysons Corner