2016 Crosstrek Limited - kitrhs99
I had a great experience when purchasing my Crosstrek. I would definitely recommend Valley Subaru to anyone and Patrick made the purchase very easy and also in helping me find exactly what I wanted. I have had my Crosstrek for almost two months and love it!!!
Chris La Porte truly amazing! - Sang Oh
Chris has made buying a new 2017 Subaru STI so easy and truly welcoming. He truly assisted me with great courtesy and care that makes you feel very welcomed and comfortable about buying a Subaru. He answered all my questions with great quickness and accuracy that made the buying process very quick and effortless. I truly recommend talking with Chris about future purchases. David Jennings truly made the financing the car easy and a breeze. He helped me be happy what I was paying for monthly for the car and have the proper warranty and care that I was looking for in my vehicle.
Quick and easy buying experience - JAN MINNICK
I I shopped the valley and found the car I wanted at two different dealerships. I chose Bob Wade because there were no games and no gimmicks, just a quick and easy buying experience with professional and friendly staff. I purchased a Subaru Legacy and I love it. I would recommend anyone in the market for a Subaru to save yourself time and look at Bob Wade Subaru first.
Quality People Quality Work - PE Freddy
Tom Wimmer and the service department are down to earth, quality people. They are totally upfront with the consumer concerning workmanship, price and time frame for service to be completed. We have owned and purchased multiple Subaru's from this dealership not only because we are a Subaru family but primarily because we know we will receive great service as we have over the past 10 years. Not only that, they are very nice people to deal with.
Great Service - John Hart
Casey has always given us great service on our VWs since 2007 and Casey Hefner has continued that tradition over the last few years since Corey left. Casey was busy this time around and handed me off to Mike Liggins who also did a great job getting me in and out.
Car shopping can be stressful.....not this time! - Mo
When you visit Sheehy Subaru you have to ask for Adam Edwards. I went in a few weeks ago to test drive a few vehicles. Adam immediately acknowledged my husband and I when we walked into the dealership and was extremely helpful and knowledgeable about the automobiles. We advised him that we were only there to test drive and were also planning on visiting a few other dealerships. He wasn't pushy about making a sell, he said the vehicle would be waiting for us if we decided to purchase from Sheehy. We did not return that day and did not receive any phone calls from him, unlike other dealerships that we visited. We returned Sunday and purchased the vehicle with confidence! Adam treated us like family! If you're looking for a salesman that is funny, knowledgeable, personable and goes above and beyond, ask for Adam!
Pleasantly Enjoyable - Claudia 9553
I had a pleasant experience buying my Subaru Forester at Brown's. Eric Bukhari was not only professional, knowledgeable and straight forward, his demeanor was calming and with no pressure. Eric made buying my new Subaru Forester a pleasant experience. I would recommend Eric if you are looking for a no hassle new car buying experience.
Thanks Eric for a great day and a beautiful car!!
PS: Patrick Hall, General Manager and Patrick Gulley, Finance Director, were both great!!
Painless car buying experience - VKG
I was replacing a recently totaled vehicle which had been purchased five years ago from Farrish. I had neither the time nor the emotional stamina to shop around. I knew from my previous experience that Farrish would be fair in terms of pricing and although the sales person with whom I dealt before was no longer there, I felt confident I would be well cared for. And I was. Jackie took excellent care of me and I walked out of the dealership that afternoon with a new and beautiful Forester. Bottom line, cannot recommend Farrish Subaru highly enough. Sales or service -- they exceed my expectations.
Buying Our Legacy - bleake2
Friendly knowledgeable staff made the buying experience a pleasure instead of a chore. We will recommend them to our friends. And we love our Legacy.
outstanding assistance from service department - Bill
I recently received outstanding assistance from the service department and, in particular, April Powell. This is my 2nd Forester so I've known April a few years and have also come to know the professional, capable, and friendly service she and the staff provide. In my absence, she advocated for my interests in resolving a replacement part issue and, as a result, I was extended a generous customer assistance offer by Subaru. A stated goal of the service department is to provide excellent customer satisfaction - I appreciate that once again April and the staff so ably accomplished that for me.
Excellent service - Minivandad
Contacted, test drove, and purchased a used Volkswagen Routan all in one evening. I was a new customer and the sales rep Randy made us feel like we had been buying from there for years. He was very knowledgable of the vehicle, and clearly answered all questions we had about car/purchase options. The price was fair and financing quick and easy. I would highly recommend buying from Terry VW Subaru.
Initial Thoughts after purchase. - boondr
Just drove off the lot this afternoon with a 2016 Outback. I understand things could change over time but as far as initial buying experience goes I could not have asked for it to be more smooth than it was. Earl was my salesman and he was flawless. No salesman cliche BS, just helpful, honest and a pleasure to work with. I went car shopping preparing to do battle with shady double-talkers and got someone who really just wanted to help me find my car as opposed to selling me one. No hard sell at the financing desk, (there was a the standard upsell attempt, but it was pleasant and low-key) Don't have any complaints right now(with the caveat that I just purchased today.)
Jeffrey and everyone was great! - Subaru chick
We had an exceptional experience when we bought our Subaru Forrester last week. I had an equally great experience yesterday when I had the Zurich coating put on it! I would definitely recommend Don Beyer to friends and family.
The Perfect Car, the Perfect Experience...Rob @ Shelor! - Frog Queen
My husband and daughter were struck by a flying car in our 2015 Subaru Outback on a Friday. The driver lost control, crossed the median, went airborne, and landed on the hood of our car. Thankfully, they only had minor injuries and eventually made it to the wedding we were attending the next day. We drove home Sunday in our daughter's car. We had a camp adventure scheduled a week later and needed a car that would carry all the gear. A friend on Facebook had seen my post of the crash and suggested I contact Rob. On Monday, July 4th we walked into the Shelor Motor Mile Subaru dealership and drove away 3 hours later with a 2017 Subaru Outback that was practically identical to the car we had lost in the crash. We had spoken to Rob earlier that day by phone so he had the car ready for us to test drive when we got there. After such a painful experience losing our old car, it was wonderful to have such a painless purchasing experience. 5 stars for Rob and Shelor!
Excellent So Far - SuperHappy
I've been dealing with a number of Subaru dealerships via e-mail to close on a deal for a Subaru Legacy 2.5i Limited without navigation or Eyesight in a specific color. So far, after a week of back and forth with 6 different dealers, Dulles has been up front all the way. They are offering an excellent deal on both the new car and my trade in. And believe me, I've done my research, including finding out what the invoice price is on the car. The specific Subaru I want is hard to find, but they did it, when another dealership said it was not available. But after a week of dealing with 6 different dealerships, Dulles is by far the best. None of this, "Come in and talk with the manager" stuff. No bait and switch or "the deal is only good today" stuff. Nor did they agree on a price during the 0% interest rate period only to say, "Sorry, we can't get your car until after the interest rate goes up." Dulles just said, "Yes, we can beat that offer" and gave all the costs for the car, tax, tags, processing, etc. without any hassle and then found the car in less than a day. And they'll accept the CarMax appraisal for trade in, which no one else would match.
I go to pick up my car on Wednesday, so we'll see if everything goes smoothly. But so far, Dulles has been excellent to deal with. I'd call them an up-front, hassle free, honest dealership. I'm only giving 4 stars instead of 5 because the deal hasn't closed yet. If all goes well, I'll change it to 5 stars.
Great Experience - DD'sSUB
Very happy with experience. Harry was knowledgeable, never pushy, and patient with my questions! He ordered my car, and was patient for all transactions. He spoke highly of his team.
Best Place to buy a Chrysler Product in Northern Virginia - charleybuck50
Yesterday I purchased a new 2016 Chrysler 200 at Dulles Chrysler in Leesburg Va.. The reason I chose Dulles Chrysler was their straight forward no nonsense price posting on line.They listed the MSRP of the cars, all the available discounts and rebates/incentives, and the disclaimers. I was able to figure out the real price of the car before visiting them. Many of the other Chrysler dealers didn't, and wouldn't email me that information upon request, and asked me to come in. I don't like cat and mouse games. One dealer quoted me a price on Identical car, they were $1500,00 higher. I needed to trade an 08 PT Cruiser with very low miles, that was in pristine condition. The High Kelley Blue Book trade in value was $3300.00, Dulles allowed me $4500.00. My sales person, Marcus was exceptional: friendly, and attentive. He took us out for a good test drive, long enough for me to tell if I actually liked the car. He stayed with us every step of the purchasing process. He spent a fair amount of time tutoring me on my cars features and functions. Somewhere along the way from the dealership to home I misplaced my purchase order and finance application/contract. I'm still trying to figure out how I managed to pull that off. Marcus was instrumental in securing replacement copies quickly. Bernard our processor was very friendly and personable. He checked every available lender at his disposal to get me the best interest rate available. He also worked with us to get the monthly payment low enough that we could live with it. He found me a deal with a lender that would lower my interest rate by nearly 1% if I took out a service agreement on the car. To sum it up If your looking for a Chrysler, Dodge, Jeep, or Ram vehicle, you can't go wrong if you give these guys a shot.
Wonderful experience!!!! - CRgirl
This has been the easiest car buying experience we have ever had. Everyone has been polite, honest (which a quality rarely found in the car market) and personable. I would HIGHLY recommend this dealership to anyone looking for a reliable vehicle.
STRESSFUL and INSULTING - SoVA NEW SUBIE
We were looking for an OUTBACK. The salesman did an ok job showing us the Outback and taking us on a test drive. When we were ready to buy, we were turned over to the sales manager. I made a low ball offer and the sales manager acted insulted.
I came up on my offer and he acted like we were still thousands below what it should be. (In fact, we were within $700 of what we would eventually pay at another dealer.) He told me I should "look at a car I could afford, like a Kia."
We left frustrated. We ended up dealing with another dealer through TRUECAR.com and had a great experience and got a great car at a very good price.
This place is the best!!! - JenMike09
The staff is very professional and friendly. I was treated with respect and felt like they really cared. The service was done in a timely manner. I could not have asked for better service.
I dealt with Brian via email. He responded to me after I... - jhill62
I dealt with Brian via email. He responded to me after I requested a price quote through the dealer's website. I did not receive a quote . What I received after asking again for the best price on the vehicle, was a rude response. "The online price is the best price within 150 miles", when are you coming in. NOT a good first impression. Doubt I'll ever deal with them again unless something remarkable happens.
Rude, very unprofessional service. - Enjoi19
My car is being repaired here by the insurance company, the service manager lied to me then told the insurance company something different. Very unprofessional and shady they have had my car for a month and it was supposed to be ready 2 weeks ago. I call and ask about and even show up and every time there rude to me. Now they won't even answer my calls do not go here.
We recently purchased a Ford F150 Supercrew truck from... - devans06
We recently purchased a Ford F150 Supercrew truck from Huff Dealership. I was mostly impressed with the salesperson Mark Pennington. Very professional in the negotiation process and treated us with courtesy and respect. He allowed us to make a decision when determining which vehicle to buy without any pressure. I would give this salesman a overall high rating. We would definitely buy again from Huff dealership because of the salesman we dealt with. Very satified customer with salesperson and sales manager.