Best experience buying a new car ever! - brendav4
Friendly dealership! Buying our 4th Subaru was really exciting. Salesman, Chris, was very patient and informative. Explained new features on car very well. Everyone there was helpful.
Great Experience with Two Subaru Purchases - Rocky357
I am on my second Subaru from Stohlman Subaru. I have had the cars serviced there, used their shuttle to get to work, everything made easy. Carroll Prince is the man to see for any vehicle you want - very nice, low key, no pressure to do anything. Just go for a ride - try out the cars, and get on with your life.
Excellent service - MidniteMachinist
Jaime was communicative and very helpful, and really worked to find me the car I wanted. Heather did a wonderful job of walking me through the process on the day of purchase. Overall great experience!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Certified Subaru Sales Consultant
Excellent experienc working with Laksham and Stolhman Subaru - mcb318
I had a great experience buying a car this month. The negotiation was fair. I had some competitive quotes that Lakshman was able to work with and compete. He was able to be among the lowest and everything was handled in a patient and cooperative manner. The pickup was quick and clean with him explaining all the features of the car and their use. No sales pressure or add on's with all the costs spelled out clearly. All in all a smooth transaction and a trust that Laksham and the Stolhman staff work in with an honest integrity. I would recommend him and the dealership to anyone in the market.
Easy, stress free and enjoyable. - Wendy3
When walking into this dealership, I knew immediately that I was going to have a great experience. I had just left another dealer where I felt uncomfortable, but I was at ease the moment I walked into Subaru. I then met Trey, who was extremely personable and easy to talk to. He made the car work for me and my budget and I couldn't be more pleased.
Knowledgable and friendly staff!! - myah
I don't normally leave reviews, but the service and extensive product knowledge that me and my family received by Raj, Chris, and Sabrina was top notch! When I first came in, I noticed it was very casual and very energetic. I didn't have a bunch of salesmen jump on me like I had at the Honda dealership. Raj greeted me and found the exact car I was looking at, went through all the features and was very patient with my questions and taking the time to show me how the touchscreen radio, bluetooth, and EyeSight works. When it came time to negotiate the price, I was amazed by the first numbers presented and was better then I thought. With how the numbers turned out I even went with the VIP package and the extended warranty (from Subaru!) based on recommendation and description from Raj and Sabrina. I am very happy and will be calling Raj for my next purchase!
The right choice! - elweller
Professionalism was top notch. Our salespersons were caring and extremely personable. When a decision was made on our part, we had our car in a very timely manner.
Excellent - ep
Before purchasing my Subaru Forester 2017 w/ Eyesight, I emailed several dealerships (around 10) to provide me an out-of-the-door quote. After the first round, I asked the four dealerships that had provided the lowest quotes to participate in a second and final round. Eric Bukhari from Manassas Subaru ended up providing the winning bid. The price was excellent. After agreeing to the deal over email and phone, Eric quickly prepared the paperwork and I went to pick the car the next day.
Even though it is quite uncommon to engage dealerships in a bidding process when buying a new car, Eric showed great professionalism throughout the process. There were no gimmicks -- he delivered exactly what he said at exactly the out-of-the-door quoted price. He was easy to work with, friendly, and very knowledgeable. I strongly recommend Eric to anyone looking to purchase a new Subaru.
Painless car buying experience - VKG
I was replacing a recently totaled vehicle which had been purchased five years ago from Farrish. I had neither the time nor the emotional stamina to shop around. I knew from my previous experience that Farrish would be fair in terms of pricing and although the sales person with whom I dealt before was no longer there, I felt confident I would be well cared for. And I was. Jackie took excellent care of me and I walked out of the dealership that afternoon with a new and beautiful Forester. Bottom line, cannot recommend Farrish Subaru highly enough. Sales or service -- they exceed my expectations.
outstanding assistance from service department - Bill
I recently received outstanding assistance from the service department and, in particular, April Powell. This is my 2nd Forester so I've known April a few years and have also come to know the professional, capable, and friendly service she and the staff provide. In my absence, she advocated for my interests in resolving a replacement part issue and, as a result, I was extended a generous customer assistance offer by Subaru. A stated goal of the service department is to provide excellent customer satisfaction - I appreciate that once again April and the staff so ably accomplished that for me.
Happy Outback purchaser - Debaru
I knew what I wanted -- a new silver Outback with the Eyesight system. They had one on the lot. Kamrul Ashfakh explained things to me. He was very open. The price seemed fair. I bought the car for cash. I left it on the lot and came back later by taxi to pick the car up. Kamrul explained how all the features worked. He was very patient. I have had the car for a few weeks now, and I am very satisfied with it. The Subaru Eyesight system is fabulous. I feel that I got a fair price and courteous service.
Love my Subaru! - kimlpta1
My salesman showed me each of the Subaru models and allowed me to drive each one. Rob Breinich was excellent and answered my questions. Shelor Subaru allowed me to the car home with me over the weekend to try it out before buying it. I bought my first Subaru in 1996 from Shelor and it is still running with 283,000 miles.
Excellent So Far - SuperHappy
I've been dealing with a number of Subaru dealerships via e-mail to close on a deal for a Subaru Legacy 2.5i Limited without navigation or Eyesight in a specific color. So far, after a week of back and forth with 6 different dealers, Dulles has been up front all the way. They are offering an excellent deal on both the new car and my trade in. And believe me, I've done my research, including finding out what the invoice price is on the car. The specific Subaru I want is hard to find, but they did it, when another dealership said it was not available. But after a week of dealing with 6 different dealerships, Dulles is by far the best. None of this, "Come in and talk with the manager" stuff. No bait and switch or "the deal is only good today" stuff. Nor did they agree on a price during the 0% interest rate period only to say, "Sorry, we can't get your car until after the interest rate goes up." Dulles just said, "Yes, we can beat that offer" and gave all the costs for the car, tax, tags, processing, etc. without any hassle and then found the car in less than a day. And they'll accept the CarMax appraisal for trade in, which no one else would match.
I go to pick up my car on Wednesday, so we'll see if everything goes smoothly. But so far, Dulles has been excellent to deal with. I'd call them an up-front, hassle free, honest dealership. I'm only giving 4 stars instead of 5 because the deal hasn't closed yet. If all goes well, I'll change it to 5 stars.
Professional and Personal - Other
We had been shopping for the Subaru Outback for some time, shopping in Naples, Florida, Greenville, South Carolina and finally Richmond Virginia. This dealership is a cut above and working with representative Mr. Harry Moseley made our selection of the new Outback Touring a must purchase. Mr. Moseley is a person who provides a quality professional service yet adding a personal touch in the selection and purchase of our Outback. Thank you Moore Subaru of Richmond and Mr. Moseley.
Great sales experience for my new Charger RT Scat Pack - ScatPackJunkie
I would like to thank BJ (sales) for helping me acquire my new Dodge Charger RT Scat Pack. During the process of getting this car, BJ was the first to respond with my inquiries and very quick to respond go forth. He was an absolute pleasure to work with. In fact, after interacting with several other dealers I just felt better about how things went about early on in the process through email/phone that I decided to do business with Dulles Chrysler Jeep Dodge RAM. Anyone who has any concerns, especially muscle car fans, with how their car is taking care of upon delivery, need not worry. This is the one thing that really made me very happy.
The day I arrived to take delivery, he stood out front with the key, shook my hand and we just laughed as I stood in awe by my car, which was carefully parked at a corner spot.
The finance phase was straight forward and just made the end of the whole experience great overall.
I hope the service department reflects this level of service when I take the car in for its first and subsequent service visits.
This location is a bit out of the way for me, but so far it's been worth the drive. I even gave BJ's card to a coworker who's looking for Jeep.
Thank you Dulles Chrysler Jeep Dodge RAM.
Excellent service! - Melissa Proctor
Not only is the selection and price competitive, but the service is excellent. Our sales associate, Hannah Cooper, answered all our questions and displayed courtesy, attentiveness and professionalism. She was a delight to work with! Thanks for such a painless and pleasant experience!!
Disrespected, patronized, staggeringly incompetent service - C. Harris
On 6/30/16, I bought a 2012 Mazda 3i Touring Sedan from Terry Subaru in Lynchburg, VA. On 7/3/16, as I’m driving it, I heard a flapping & then a scrapping noise. Pulled over & found the front driver’s side mud flap gone & the wheel well protector pulled down. Got it home, took pictures, sent it to Terry & was told to bring it in. On 7/5/16, as I’m driving to Terry, the whole piece comes off & is rattling around in the wheel well. They assure me it will be taken care of. I also tell them that the front end is groaning every time I come to a slow stop or let up on the brakes – I’m told it’s just those types of brakes (I’m just a stupid woman – what would I know about how brakes are supposed to sound). They had machined the rotors & put the brake pads on the car in 1/16 when they purchased it. 5 weeks later it’s still not done & it isn’t until I email the General Manager (Mark Dalton) & threatened to go on every social media available that I get a response. Profuse apologies, it’ll be done. They come get my car & I send a note with it detailing exactly what needs to be done per my agreement with the Assistant Sales Manager (Wayne Clark) because I just want to get this all over & done with & don’t want there to be any question as to what needs to be done. Brings me the car back – hadn’t even touched the brakes – same loud groan, same decibel level (hoped I’d go deaf during the day & not notice or I’d get so frustrated & give up?). Made them come back, get the car & take it back. Emailed General Manager again. Fix this, make this right, this is Terry’s last chance before I go public. Profuse apologies, will make this right, not because you’re a woman, all our fault, will take care of this & make sure it’s done right. Replaces brake pads & rotors – finally the brakes are fixed. As I’m driving home, I hear a scrapping noise. The exact same piece that had come off before & they took 5 weeks to replace was coming off. Pulled into Outback parking lot, called General Manager, told him to send someone with another car for me because I wasn’t driving it anywhere. Profuse apologies, sales guy be there in 15 minutes. 40 minutes later I call to find out where this guy is & he’s still at the dealership. The tech wanted to come along & he was still with another customer. Perfectly fine to leave me waiting until they get around to getting to me whenever that might be. Profuse apologies. On my way. When he gets there, I also inform him that the back end is now making noises that it wasn’t before they got hold of it which I heard when driving over the rough downtown roads. Emailed General Manager this. Told him this is the last time they get their hands on my car &, if I get it back again & it still isn’t right, I’m taking it to my mechanic & they’re paying for it.
I have never had such horrible service in my entire life. The incompetence & ineptitude is staggering. I have felt patronized, disregarded & disrespected by their Service Department – parts not ordered (both Assistant Sales Manager and General Manager confirmed this), not calling to let me know what was going on, repeatedly assuring me over the 5 weeks that this was going to be taken care of, patronizing me over the brakes. I was patient, I gave them every opportunity & I warned them twice that I would tell every soul I could reach how horribly I’d been treated if they didn’t make this right & told them it wasn’t a threat, but a fact. I will never, EVER have anything to do with them whatsoever & I highly suggest you don’t either unless you want to be disrespected, strung along for weeks on end & have to return your car to them multiple times to try to get it repaired. I have pictures & emails to back up everything I claim.
Service department is horrible - Shannont
I bought a used 2013 Outback from a private party about two months ago. The owner told me they had started an oil consumption test in Lynchburg but that the dealership told her it could be finished anywhere. I contacted Ultimate to see if I could finish my consumption test there and they informed me that I would have to start a new one. I brought it in a couple weeks later after my oil light came on and I had to add a quart and a half of oil to it, despite checking it three days before when it was full. This model year is known for having issues with oil consumption so I wasn't particularly surprised and assumed that the dealership would be more than willing to check it out. In fact, they lost a class action lawsuit for this very issue. The lady helping me in the service department was named Kym and she advised me that she was new to Subaru. I told her that I wanted to start an oil consumption test and she immediately started back pedaling and saying that she wasn't sure if the company was responsible. She then told me that if my car was actually using oil, I'd see white smoke coming out of the tail pipe (untrue; white smoke points to a head gasket issue, not an oil issue). I brought up the recent class action lawsuit brought against Subaru for this very reason and she all of the sudden "remembered" that the consumption test is a free service provided by the dealership. Then she told me that I'd need an oil change (that I'd pay for) to start the test. I told her that was fine but I wanted to check the level myself before they taped it off because I'd heard of dealerships overfilling the engine to ensure a "passed" test. She became very uncomfortable after that but reluctantly agreed. She told me that the acceptable oil consumption by the new Subarus was a quart every 1800 miles, which sounded ridiculous. I told her that sounded unacceptable and she backpedaled again and said she wasn't really sure about it but she'd heard that from a customer, maybe. An hour later she told me she suspected I had an oil leak because the technician found a drip of oil on the underside of the engine. I demanded to go back and have a look and saw a small drip right below the reservoir cap. I explained to her and the technician that I had just put 1.5 quarts of oil in that morning and that I didn't have a funnel. Kym informed me that if the engine was leaking then Subaru wasn't liable. She had me pay $60 for an engine cleaning and had the technician add a dye to the oil to check for leaks. She told me to bring it back anytime (preferably after 500 miles or so) and that they'd check it out right away, no appointment needed. My boyfriend brought the car back last Saturday after about 800 miles. First, another woman (not Kym) at the service department said they were closed. My boyfriend went over to the main dealership, who said the service department was open. As my boyfriend was talking to a dealer, he saw Kym walking across the parking lot. He went back to the service department and Kym said that my car could only be looked at by the exact technician that worked on it before. My boyfriend told her that he didn't believe that was the case and she finally backed down and said that it could be seen by any technician but that he should have made an appointment so no one could see the vehicle. My boyfriend pointed out to her that she had said specifically "no appointment needed." At that point she became very nervous and said that they were all booked up and that he or I would have to make an appointment and come back. I called to make an appointment for the following Saturday and I was informed that on weekends "no appointment is necessary." I feel as if I'm intentionally being misled so that Subaru can get out of performing a test on an engine that is known to have piston ring failure. On top of that, I'm expected to pay them to do an oil change just to run the test, even though it's Subaru's fault that my car is using oil in the first place. I'm deeply disappointed in the caliber of service that I've received and at the runaround I've gotten. I will never go to this dealership again. I'll likely buy a new Subaru once I've paid this one off but I will NEVER return to Fredericksburg again. Kym was nervous, rude, lacked knowledge, and was condescending. If she's the face of Ultimate Subaru's service department, I'm not the only customer they'll end up losing.
STRESSFUL and INSULTING - SoVA NEW SUBIE
We were looking for an OUTBACK. The salesman did an ok job showing us the Outback and taking us on a test drive. When we were ready to buy, we were turned over to the sales manager. I made a low ball offer and the sales manager acted insulted.
I came up on my offer and he acted like we were still thousands below what it should be. (In fact, we were within $700 of what we would eventually pay at another dealer.) He told me I should "look at a car I could afford, like a Kia."
We left frustrated. We ended up dealing with another dealer through TRUECAR.com and had a great experience and got a great car at a very good price.
Service department - Shelly Gardner
This morning I had my second bad experience with the service department. My first oil change was done here and the technician left the fill cap off. While driving home you could smell oil and of course it sprayed oil over my new engine. Second experience I received a recall for my ignition by email this week.It said to contact your dealer and set up an appointment for replacement. I called and was told to come in this morning (9/9/16) at 08:30 am. When I arrived the service writer asked me if they had ordered the part and that he thought they did not have any in stock. WHAT...? When I nicely ask him why they the set this appointment up when they had no part he said "I don't know ". No apologies for my inconvenience. nothing. I also feel they are unprofessional. I will return my business to Dulles Subaru where I bought my first car. They treated me right.Wish I would never have bought from this dealership.I bought here to stay local.. Big mistake....!!!! I won't even get into what the sales department told me before purchasing the car that was not true....of course we all know about car sales people now don't we....
Rude, very unprofessional service. - Enjoi19
My car is being repaired here by the insurance company, the service manager lied to me then told the insurance company something different. Very unprofessional and shady they have had my car for a month and it was supposed to be ready 2 weeks ago. I call and ask about and even show up and every time there rude to me. Now they won't even answer my calls do not go here.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
We recently purchased a Ford F150 Supercrew truck from... - devans06
We recently purchased a Ford F150 Supercrew truck from Huff Dealership. I was mostly impressed with the salesperson Mark Pennington. Very professional in the negotiation process and treated us with courtesy and respect. He allowed us to make a decision when determining which vehicle to buy without any pressure. I would give this salesman a overall high rating. We would definitely buy again from Huff dealership because of the salesman we dealt with. Very satified customer with salesperson and sales manager.