Wonderful experience & Julio was extremely knowledgable - C.P.
Julio made my experience of buying a new car wonderful. He was patient, very knowledgeable, found the exact make and model that I wanted and was never pushy. Since I am not a millennial (actually a grandmother) he explained all the high-tech gadgets of my 2017 Legacy limited sedan.
I recommend everyone to ask for Julio because his expertise, courteousness and resourcefulness. A true class act.
Outstanding car purchase experience - Thomas E Gorsuch
Initiated my search through the USAA car buying service and Valley Subaru contacted me promptly. They had exactly the car I wanted and was able to do the financing on line which really shortened the time at the dealership. The car was ready as we drove up, and Keith did a terrific job explaining the features of the car with us. Helen had all of our paperwork ready and while extended warranties and protection packages were explained to us, they were offered as suggestions and no pressure was applied to purchase. An extremely friendly and courteous buying experience. Strongly recommend!
Our salesman was outstanding - carguy
Great job by our salesman Joe Gioscio, our financial consular was great, managers were okay. We deal there because of Joe. He made the sale pleasant.
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Great Experience - Robbie
The best Subaru dealer I could find for the purchase of my new Outback!
From the moment I met them, Tom G. and Fernando we're nothing but professional and respectful in meeting my needs for buying a car. Never were they pushy or did they give me purchase deadlines. They had the exact car I wanted in stock and held it for me while I sold my other car.
During the time they held it, I also checked prices with two other local dealers. Neither one came close to Stohlman's price and both had very pushy salesmen. It only confirmed my instinct to do business with Stohlman.
Since my purchase, they had me return to spend 30 minutes with Charlie, their delivery specialist, who is like Subaru's version of an Apple Genius. He was able to show me how some of the technology worked and answer a few questions I had after driving the car for a couple weeks. Very nice touch.
I have also met the service advisors and they seem to be as courteous and professional as the others.
I can see myself having a great relationship with Stohlman of Sterling for many years to come.
Wonderful salesmanship, mr. Legget went above and beyond - For MyDog 02
Mr. Leggetts was excellent to work with! He went over the operation of Subaru,answered all my questions. He also made several follow-up calls to see if I had any questions or any concerns. I would recommend Mr. Legget to my friends and family . He is the main reason I would return it to Casey auto
Excellent service will highly recommend... - White CVT WRX
Dul Ganchimeg is the best consultant we've ever dealt with for buying our car. He is patient, cheerful, friendly and very knowledgeble . He has helped my sister couple months ago and now my brother and I. Dul, Chris Barr and his sales staff tried so hard to get the car we really wanted (our White WRX CVT). He made sure that before we left the dealership, we have all the information we needed regarding the functionality and special features of the vehicle. We also wants to thanks Sabrina and her finance staff and looking forward to work with service departments with our service needs. We recommend Sheehy Subaru of Springfield.
Very nice group of people to work with. - jill54
Mr. Wallace was very helpful and worked hard to get me a good deal.He was very knowledgeable about the features of my Subaru Forester. The electronic dash board is a little complicated to learn all at once, but Mr. Wallace Explained things to me in great detail.I would recommend this sales associate , he is very nice and respectful to work with.
Quick, No Pressure and Happy results - Jo Weller
I made an inquiry to test drive a used 2016 Subaru Forester online and within minutes received a call from Davaid Lowenhagen. Dave made the experience easy with an appointment the following day. No Pressure and a no sales pitch method led me to decide on purchasing the car because the data was handed to me and I could see for myself the deal was good for me. Nelson Williams was an easy man to work with to close out the transaction. The Body Shop Mechanic did a fantastic job cleaning up the car. Thank you for putting me in a Subaru Forester, a car I love.
Excellent - ep
Before purchasing my Subaru Forester 2017 w/ Eyesight, I emailed several dealerships (around 10) to provide me an out-of-the-door quote. After the first round, I asked the four dealerships that had provided the lowest quotes to participate in a second and final round. Eric Bukhari from Manassas Subaru ended up providing the winning bid. The price was excellent. After agreeing to the deal over email and phone, Eric quickly prepared the paperwork and I went to pick the car the next day.
Even though it is quite uncommon to engage dealerships in a bidding process when buying a new car, Eric showed great professionalism throughout the process. There were no gimmicks -- he delivered exactly what he said at exactly the out-of-the-door quoted price. He was easy to work with, friendly, and very knowledgeable. I strongly recommend Eric to anyone looking to purchase a new Subaru.
great experience with Israel Mareno - Casey
Mr. Israel is very familiar with the Bubaru so he introduced the vehicle very professionally and made me feel very excited. He is also very friendly,helpful and patient to me.very good experince. I am so glad to have the car.
outstanding assistance from service department - Bill
I recently received outstanding assistance from the service department and, in particular, April Powell. This is my 2nd Forester so I've known April a few years and have also come to know the professional, capable, and friendly service she and the staff provide. In my absence, she advocated for my interests in resolving a replacement part issue and, as a result, I was extended a generous customer assistance offer by Subaru. A stated goal of the service department is to provide excellent customer satisfaction - I appreciate that once again April and the staff so ably accomplished that for me.
Excellent purchase experience with Kam - New Forester owner
The purchase of my new Forester from Beyer was, in short, an excellent experience primarily due to my salesperson Kam. He was helpful and listened to my needs, always responded to emails or phone messages within a very short timeframe, and was extremely personable and trustworthy. On the day I was to pick up the car, he focused his full attention on me, assuring my satisfaction with the condition of the car and guiding me through the paperwork unhurriedly. There were no loose ends or things I needed to remind him about that we had discussed... he was thoroughly prepared and organized. I felt that he and Beyer treated me as a valuable customer and not as a tool to increase their sales numbers. Two more positive and surprising things: the time Steve took to patiently explain the various features of the car and the fact that the car had been detailed and waxed prior to my visit at no charge and without my asking. Mine was an out-of-state purchase and I'd recommend Kam and Beyer Subaru without any hesitation for anyone who is considering this type of purchase. And, for people living locally, one face-to-face visit with Kam should easily demonstrate why I have rated him so highly
Pleased! - Rebecca Jamison
I bought my new Subaru Forester three days ago at Shelor. Rob Breinich was my consultant, and I couldn't have asked for a better one! I was considering several makes and models for my purchase. He never pressured me, never insulted other dealerships or manufacturers, never rushed me through test drives. He went above and beyond to assist me, and was able to give me an honest/objective comparison between the Subaru and other manufacturers. He was even incredibly patient with my father who likes to talk a lot :P.
Unhappy - Unhappy
This is worst dealer , not honest people work in this place , they don't discuss or inform you about aditional charges they just added with out your knowledge , they are pretty rude (Brittany financial lady )and they never pick up the phone after you sign all the documents , they are unprofessional , we are not happy with this dealer and we do not recommend it ,we bought the car a month ago and we still have problems with that registration and we are not sure if they removed the additional charges , if this problem is not fixed soon we will consult with a attorney .
I will give my review and experience with this dealer every where I can thanks
Steve is the best! - Katie Handerhan
We recently purchased a car from RK Subaru, and we couldn't be happier. Steve from RK Subaru is the best! Great customer service and the process was super quick.
Khaled salesman - Eddiegalati
I came to this dealership looking for a vehicle and I was a client of khaled. I'm still currently in the market for this car but I would love to give this man a great review because he really does deserve it. Extremely friendly and helpful and honestly busts his xxx to ensure that I have an exceptional buying experience. I look forward to continuing working with him. Great dealership and even better salesman. Would highly recommend
Amazing Service Department! - LadyBug2u
The team in the Service Department is always wonderful to me! Lindsey is so helpful with scheduling my appointments. I always feel safe in my vehicle because the service advisors Delano & Vinay keep me informed and up to date on maintenance needs & ensure everything is working properly! They keep me informed, and I trust their professional opinion! I never hesitate to follow their instructions to keep my car running smoothly. I also love the courtesy checks, I can stop in and check my tire pressure & top off fluids for free!!! I always feel welcome & greeted by name! Keep up the Great work Service Team!!!
Service department is horrible - Shannont
I bought a used 2013 Outback from a private party about two months ago. The owner told me they had started an oil consumption test in Lynchburg but that the dealership told her it could be finished anywhere. I contacted Ultimate to see if I could finish my consumption test there and they informed me that I would have to start a new one. I brought it in a couple weeks later after my oil light came on and I had to add a quart and a half of oil to it, despite checking it three days before when it was full. This model year is known for having issues with oil consumption so I wasn't particularly surprised and assumed that the dealership would be more than willing to check it out. In fact, they lost a class action lawsuit for this very issue. The lady helping me in the service department was named Kym and she advised me that she was new to Subaru. I told her that I wanted to start an oil consumption test and she immediately started back pedaling and saying that she wasn't sure if the company was responsible. She then told me that if my car was actually using oil, I'd see white smoke coming out of the tail pipe (untrue; white smoke points to a head gasket issue, not an oil issue). I brought up the recent class action lawsuit brought against Subaru for this very reason and she all of the sudden "remembered" that the consumption test is a free service provided by the dealership. Then she told me that I'd need an oil change (that I'd pay for) to start the test. I told her that was fine but I wanted to check the level myself before they taped it off because I'd heard of dealerships overfilling the engine to ensure a "passed" test. She became very uncomfortable after that but reluctantly agreed. She told me that the acceptable oil consumption by the new Subarus was a quart every 1800 miles, which sounded ridiculous. I told her that sounded unacceptable and she backpedaled again and said she wasn't really sure about it but she'd heard that from a customer, maybe. An hour later she told me she suspected I had an oil leak because the technician found a drip of oil on the underside of the engine. I demanded to go back and have a look and saw a small drip right below the reservoir cap. I explained to her and the technician that I had just put 1.5 quarts of oil in that morning and that I didn't have a funnel. Kym informed me that if the engine was leaking then Subaru wasn't liable. She had me pay $60 for an engine cleaning and had the technician add a dye to the oil to check for leaks. She told me to bring it back anytime (preferably after 500 miles or so) and that they'd check it out right away, no appointment needed. My boyfriend brought the car back last Saturday after about 800 miles. First, another woman (not Kym) at the service department said they were closed. My boyfriend went over to the main dealership, who said the service department was open. As my boyfriend was talking to a dealer, he saw Kym walking across the parking lot. He went back to the service department and Kym said that my car could only be looked at by the exact technician that worked on it before. My boyfriend told her that he didn't believe that was the case and she finally backed down and said that it could be seen by any technician but that he should have made an appointment so no one could see the vehicle. My boyfriend pointed out to her that she had said specifically "no appointment needed." At that point she became very nervous and said that they were all booked up and that he or I would have to make an appointment and come back. I called to make an appointment for the following Saturday and I was informed that on weekends "no appointment is necessary." I feel as if I'm intentionally being misled so that Subaru can get out of performing a test on an engine that is known to have piston ring failure. On top of that, I'm expected to pay them to do an oil change just to run the test, even though it's Subaru's fault that my car is using oil in the first place. I'm deeply disappointed in the caliber of service that I've received and at the runaround I've gotten. I will never go to this dealership again. I'll likely buy a new Subaru once I've paid this one off but I will NEVER return to Fredericksburg again. Kym was nervous, rude, lacked knowledge, and was condescending. If she's the face of Ultimate Subaru's service department, I'm not the only customer they'll end up losing.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
Service department - Shelly Gardner
This morning I had my second bad experience with the service department. My first oil change was done here and the technician left the fill cap off. While driving home you could smell oil and of course it sprayed oil over my new engine. Second experience I received a recall for my ignition by email this week.It said to contact your dealer and set up an appointment for replacement. I called and was told to come in this morning (9/9/16) at 08:30 am. When I arrived the service writer asked me if they had ordered the part and that he thought they did not have any in stock. WHAT...? When I nicely ask him why they the set this appointment up when they had no part he said "I don't know ". No apologies for my inconvenience. nothing. I also feel they are unprofessional. I will return my business to Dulles Subaru where I bought my first car. They treated me right.Wish I would never have bought from this dealership.I bought here to stay local.. Big mistake....!!!! I won't even get into what the sales department told me before purchasing the car that was not true....of course we all know about car sales people now don't we....
Rude, very unprofessional service. - Enjoi19
My car is being repaired here by the insurance company, the service manager lied to me then told the insurance company something different. Very unprofessional and shady they have had my car for a month and it was supposed to be ready 2 weeks ago. I call and ask about and even show up and every time there rude to me. Now they won't even answer my calls do not go here.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
We recently purchased a Ford F150 Supercrew truck from... - devans06
We recently purchased a Ford F150 Supercrew truck from Huff Dealership. I was mostly impressed with the salesperson Mark Pennington. Very professional in the negotiation process and treated us with courtesy and respect. He allowed us to make a decision when determining which vehicle to buy without any pressure. I would give this salesman a overall high rating. We would definitely buy again from Huff dealership because of the salesman we dealt with. Very satified customer with salesperson and sales manager.
Internet Manager & Finance Manager
Internet Sales Manager - Stohlman Subaru of Tysons Corner