Great experience, got the car I wanted! - Byron
My experience at Valley with Joey was Great! He was very friendly and helped me search for the car I wanted and that was within my budget. Joey took the necessary time needed to let me test drive a few vehicles and I appreciate his patience. His professionalism made the purchase easy and I'd refer him to family and friends!
Top Reviewed Specialists At This Dealership
Internet Manager & Finance Manager
Alan Soon - Katmarsh
After a slight mishap in my original attempt to purchase a car, Alan took over my account. He provided me with constant updates on the arrival of my new car, double checking it had all the features I wanted, and making the order and delivery process clear. When pick-up day arrived, he was warm and friendly, went over every thing I needed to know, and made the overwhelming process of purchasing a car smooth and easy. Thank you so much, Alan!
Highlander Searchers - run with grandkids
My husband and I have dreaded going into car dealerships due to some past experiences and the pressure sometimes put upon the buyer. I have a hard time dealing with the negotiating process but we had been looking for a used Highlander since the fall. We were pleasantly surprised with Joe. He was sincere and patient with us. There was no pressure and he understood our needs. He sincerely wanted to find the right vehicle and deal for us and he did! Everyone within this dealership from the receptionist to finance made us feel comfortable. We definitely recommend this dealership. Thank you, Joe.
Internet Sales Manager
Absolutely Fantastic! I bought 3 cars! - 3 Cars!
I had to turn in my diesel VW and so needed a new car. I went to Stohlman Subaru of Sterling to compare Outbacks with the VW AWD Golf Sportwagen. We were also in the market for a safe inexpensive car for my son to use. Charles Nguyen, the used car specialist, really helped us out. He was polite, patient and very knowledgeable. Charles was not at all pushy or high pressure, just the opposite -- what did we need and what did we want. I think we test drove everything on the lot. I was impressed with the entire team: Keilan the used department manager, Randy the other used car specialist and Samuel the finance and business manager. Instead of new new, we saved a bit and bought a 2017 Outback that'd been used as a dealer demo, we also got a 2003 Outback as a 2d winter car -- Subaru's are all AWD -- and a 2004 Honda Accord for my son. Pricing was extremely competitive. Read affordable. Charles is first rate - I highly recommend him and the entire Stohlman team. Cars were immaculate --everything worked -- the staff was friendly -- all in all a great experience. Go see 'em!
The Best in Hampton Roads - mike313
I have many Subaru dealer choices here in Hampton Roads. I'd been disappointed by all of them until I brought my 2007 Outback across the water to Casey Volkswagen Subaru. Back then John Reese was the best technician I had ever worked with. Our Outback had a unique problem that was difficult to diagnose and repair. John worked with Subaru engineers to find and fix the issue.
John has moved behind the desk since that visit, but I continue to recommend Casey and John to friends and colleagues.
Subaru Outback Purchase - Outback
I recently purchased a new Subaru Outback from Sheehy Subaru. My salesman, George McIntosh, did an outstanding job in responding to my initial email inquiries on availability and pricing and invited me for a test drive. When my wife and I arrived, he immediately made us feel comfortable about the dealership explaining both sales and after sale service. After driving the six-cylinder test vehicle I sought, he offered to have us also test drive a four cylinder that had the safety features I was interested in and demonstrated the capability of warning systems. I had some very specific questions about the vehicles which he answered promptly. and accurately. After the sale, George contacted me periodically to see if I had any other questions about vehicle operations, the dealership or anything related to Outback ownership. Very impressive follow on support. Definitely would consider purchasing another Subaru through George in the future.
Outstanding service - Happy customer
I had an outstanding buyer experience with David Lowenhagen and the folks at Subaru of Richmond. In just a few hours they found me the car I wanted, gave me a very competitive price, laid out all the other costs of the transaction, and did this all by phone and email to save me an unnecessary trip to Richmond (quite a drive for me). All I had to do was show up once to pick up the car, with absolutely no high pressure sales effort to buy any "extras" when I got to the dealership.
I should also mention the business manager, Nelson Williams, who could not have been nicer to deal with. He had all the paperwork prepared when I got to the dealership--no need for me to wait around. He explained everything, including the warranties, again with absolutely none of the high pressure sales pitch you get from other dealers.
I highly recommend Subaru of Richmond, and David Lowenhagen in particular.
A pleasure to shop here . - kbrew24
I had an overall wonderful experience buying my second Subaru . Everyone was friendly , professional and knowledgeable . I was treated as a value customer and as a part of their Subaru Family .
An EXCELLENT new car buying experience!!! - steve1
The professionalism of Bobby C. and Patrick G. These guys are absolutely knowledgeable, effective, efficient and amazing! They made the buying experience Very positive and pleasant. Thank you.
Very nice group of people to work with. - jill54
Mr. Wallace was very helpful and worked hard to get me a good deal.He was very knowledgeable about the features of my Subaru Forester. The electronic dash board is a little complicated to learn all at once, but Mr. Wallace Explained things to me in great detail.I would recommend this sales associate , he is very nice and respectful to work with.
Amazing Experience and Awesome Franco - LLRed
Franco and Purcell came through in a big way to help me purchase a new H6 Outback and in my favorite color of red. They were patient and thorough. I highly recommend this Subie dealership.
Highly recommend Shawn Kennedy - Kevin
I have been looking for a new car since my old 99 Honda accord die on me. I went into Brown Subaru and talked to sales & leasing consultant: Shawn Kennedy. He was very helpful, honest, professional and very pleasure to deal with. At first I bought a used 2015 Honda CRV but I didn't enjoy it. I went back to Brown Subaru three days later and talked to Shawn about it. He helped me out and found a perfect car for me. Now I am driving a 2017 Honda CRV. He had to back track the previous purchase and work it out with Brown Honda since Subaru didn't have the color of the vehicle that I wanted. He is very experience and easy to work with. I will definitely recommend Shawn to my friends and family when they go to Brown Subaru for a new purchase. Great experience and purchase.
Small Town Dealer / Honest Owner - Car Customer
Thanks Mr. Reynolds for making things right. Good to work with honest folks. It was worth the trip from Fairfax and the Outback is running great!
Bought first car - bsmith54
I'm graduating from college in Washington, DC, and for the next two years I'll be working with Teach for America (TFA) in Appalachia (Eastern Kentucky). This summer, I'll be spending a week in Kentucky, five weeks in Mississippi, and then another week in Kentucky before I have any permanent address. I've never owned a car before.
As you might imagine, this is a complicated situation. Without a permanent address, it's hard to buy a car because I can't register it. Since I'm moving, I need to ultimately be registered in Kentucky - also difficult without an address there (yet). I'm on my mom's insurance policy as a driver, but legally car dealerships can't sell you a car unless you are the policyholder. It seemed prohibitively difficult to buy a car.
Then, we called Stohlman Subaru. We talked to Patrick Lester, who said to us "Don't worry - we will find a way to make this work no matter what. Let us handle the details." He checked with his manager and their financial team before we even arrived, and had several alternative options for us in terms of how we could actually purchase the car when we walked in the door. He was friendly, personable, and knowledgeable, and made everything as easy as possible.
Everyone we interacted with was incredibly kind and professional, and all of the staff went above and beyond to make sure we could purchase the car, and that I was getting the right car for what I need. I would absolutely recommend this dealership to anyone thinking about getting a car - or anyone with a complicated situation like me.
Awesome ! - RonnLowe
"Bought my first Subaru at Shelor Motor Mile on February 10, 2017. A great experience buying a Forester Touring model. My salesman was Tyler Clontz. No pressure, just wanted to help me find the right vehicle. He was great keeping me informed, and I am very happy with my new ride. All of the staff at Shelor Subaru are great, and make you feel at home. It is worth the drive from Roanoke to Christiansburg to receive this atmosphere, and where customers matter. I know this is my new family, I love the Subaru brand, and the Shelor Subaru dealership. Thanks guys ! "
Best buying experience bar none. - DJ757
My wife recently upgraded her sixteen year old car that lasted through three nursing programs. She has just become a Family Nurse Practitioner and earned the opportunity to purchase whatever she likes, and she wanted a Subaru.
We went to the lot on a Sunday afternoon and met Lynn Tichy and made an immediate connection with her.
She was not pushy and incredibly knowledgeable. I even sent Lynn an email asking her to conduct the buying process a certain way, and she obliged and went to work for my wife.
We arrived just after 7pm this past Friday night, and walked out with keys in hand a few minutes past nine. It was a team effort to make the process go as smoothly as it did.
My wife is happy. I am happy. I wish Lynn sold every make and model so I could tell you to see her regardless of what you're on the market to purchase!
If you don't want pushy and you aren't sure, go see Lynn.
If you know exactly what you want and you want to be 'in and our', go see Lynn!!!
As long as my wife drives Subaru's and if Lynn converts me to Silverado's, we will never buy a vehicle anywhere else!
Excellent service - Glenn w
The service at this dealership is really good. They are good at explaining what needs to be serviced on your car and Scott is very thorough in going over things.
Used Car Salesman Feel, New Car Price - ThomasTC1
This was not the experience that anyone shelling out thousands of dollars for a car should have to endure. Honesty was non-existent during our experience here.
Communication is horrible - EMO
Well, this was a disappointment. I had a decent experience once before as I needed a quick patch for a tire before a snow storm. I thought I would try it again for service since I've moved and this dealership is a lot closer than my normal one. Nope. I'll drive the distance to my previous one.
I had an appointment for 0945. I checked in right around 0930. The check in desk wasn't friendly but wasn't rude either. Just kind of meh. I apologize, I think her name was Kristy/Kristen? After we figured out that I was only going to be there for an oil change and tire rotation (My email had said about an 18 month service reminder so it was on me for not knowing what all I should have had done. I also have a service agreement and everything she suggested was going to cost me. I declined so I could go back to read the agreement as it sounded like some of the work should be included), she asked if I was going to wait for it. I told her I was since it shouldn't be that long and even asked where the lounge area was. She told me around the corner and off I went. Got an email a few minutes later with my check in info....showed I was waiting and it would be around 1115 contact. No worries. Got a text from "Tommy" the service advisor, saying to text him if I needed anything during my visit. Neat. They do have a pretty cool coffee machine in their lounge, so I was good for the moment.
At 1230, I texted asking if there was an update. No response. I eventually get a text back at 1345, stating my vehicle should be ready at 1500 or 1530. A vehicle broke down in the bay this morning. I asked him why no one could have come out or texted me since I've been her since 0930. He said he was sorry but that he was told I had dropped it. He did come out in person to say they switched my car to another technician and he could set me up with a loaner. At this point though, I'm not driving in traffic to turn around to come back. He also reiterated that he was told I had dropped off. I clarified that it was clear I was waiting and that I had even asked for directions to the lounge.
At almost 1500, the check in employee came back out stating I was done and pointed at the bottom where she attached two $25 gift cards. I gave them back and told her that I would not be returning and would also like to speak to a manager. After about 7 minutes, I decided to go ahead and leave. Which I know isn't a long time but I was done being there. As I was walking about, I told the employee, who was on the phone with someone else so I wasn't trying to be completely rude, that I was leaving. I got in and left.
There were several different issues with this. My paperwork says I was waiting and the text I received made me believe that they knew I was there so I'm not sure how the miscommunication happened. When the technician knew there was going to be a long delay in service, a text message or phone call should have happened. They can text in the beginning, why not a text to update? When my car was done, it would have been classy to send the manager out to apologize and acknowledge they'd look into the issue. Even if it's fluff, it still goes a long way. The technician knew I was annoyed. And would it have killed them to run it through the car wash or offer to wash it?
I will gladly drive back to my old dealership. I also learned to speak up sooner even though I was trying to give them some space since it was my first time there.
I wish I could give less than 1 Star - JohnShow
I have been to Shelor 2 times in my life to buy a vehicle, both times I've left unhappy. The most recent was last week. I had spoken to sales over email and the phone and made an appointment to see and test drive a truck that I was planning to purchase. When I arrived at the welcome center I was greeted and asked who I had spoken to, I told them the name of the sales representative and I was told he would be right out. I sat down in the waiting area and watched as 3 couples came in and were immediately taken out and show vehicles.
I waited more than 45 minutes. After 45 minutes the same lady who greeted me when I came in asked me if anyone had spoken to me yet. I said no I think I've waited long enough so I decided to leave. The very second I got out of my chair and started walking out the door 3 people came rushing over and followed me all the way to my vehicle.
In Short, they told me to sit in a corner for 45 minutes and then got upset when I decided to leave.
You're only important here when you're leaving. You're appointments don't matter to them.
Please buy your car somewhere else! I did
Sold car to someone else - John Ervin
I agreed to a price, got financing arranged and agreed to a pickup date. I was notified the day prior to pickup that they sold the SUV to someone else... REALLY crappy way to do business.
I walk in to the dealership today with check in hand for entire price and am told sorry, we notified you yesterday we sold it to someone else.
I have bought two cars via bank checks in the past, but based on current reviews, they are not worth the time of day in the future... I can take my business and my $12500 check someplace else.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
Horrible - Pepito1
Went in told them our problem and they weren't paying attention. We asked if we should rive the car and they said "sure" and told us we couldn't get it looked at until next week.. we were only in there for about 5 minutes and they sent us off.
Never again - Joeriegel
I'm a firm believer in giving people multiple chances to redeem themselves. Everyone has bad days and should be given a second chance. I've given the Mazda/Subaru of Winchester service department multiple chances to redeem themselves and I've only ended up with more bad experiences.
First bad experience was the result of a safety inspection. I actually am very thankful they found a rust related safety issue that I would have never spotted on my own. These inspections definitely serve a purpose. What I wasn't pleased about was a misdiagnosed exhaust issue where I was quoted $1,800 to fix, which really ended up costing me a quarter of that to have fixed at an independent shop.
Second bad experience was when I was getting a recall addressed on our Mazda. I communicated with the service department that I didn't have the time to bring the car into the dealership unless they had the parts in stock ready to go. We made an appointment for early in the morning so that they could have me in and out in plenty of time. The upside is I was out on PLENTY of time, but the downside is that they didn't have the parts in stock and it would be a week until they did.
Last (and final) bad experience began yesterday and finally finished this afternoon. I had already given up on the dealership and have found an absolutely trustworthy independent shop in Boyce. We are planning a road trip to visit family this weekend, so we decided to get our next required service done this week. While getting the oil change and tires rotated they noticed a large bulge in the sidewall of one of our tries. We haven't owned the Crosstrek for even a year and after examining the warranty information for the tire, we were still within the warranty period for manufacturing defects. Because this was a warranty issue, we decided to try our luck with Subaru of Winchester one more time...
Yesterday afternoon we made an appointment to have the car seen at 7:30 this morning. I was assured by the woman on the phone that if we needed to order a new tire, it would arrive next day and we would be on our way. To save time we dropped the car off at the dealership that evening so they could get a start on it as early as possible.
The morning passed with no information, so I finally broke down and called the first time at 11:58AM. I was told "Oh the car just went in. I'll have some information for you shortly after lunch." Lunch came and went, so I called back again at 3:27pm. Again I was told the same thing "the car is in the back right now, we'll call you as soon as we have information."
A little less than an hour passed and they finally called me saying that we do indeed need a new tire (information that we knew yesterday) and that it will take 2-4 days to get it in stock. Also, they determined the bulge was caused by impact, which is not covered under warranty.
While I don't agree with their finding that the bulge was caused by impact, I'll admit that part is up for some interpretation. Their job is to sell parts and services so of course they are going to recommend that I need to buy something. What my chief frustration is that they weren't truthful in their estimation on how long it would take to get a tire in stock and they wasted an entire day that we could have spent making arrangements. Now our road trip will need to be delayed while we figure out where to get a replacement OEM tire, because it sure isn't going to be coming from Subaru of Winchester. We are currently on our 4th and 5th Subaru and Subaru of Winchester will never get another dime from us.
We have had pleasant experiences at other Subaru dealerships, as well as independent shops in the area. Places like Subaru of Winchester are going to guarantee that those places stay in business for a very long time.
Worst Subaru Service Team in Hampton Roads! - outback_tm
This was hands down the WORST experience I've ever had at a dealership!
I came in with a fairly serious transmission related check engine light. The Service Advisors never asked about whether I had alternative transportation after leaving my Outback in their care, never called when they said they would AND acted annoyed when I had the audacity to call in and ask for an update. It took 3 days for a diagnosis, an unnecessary transmission fluid drain and replace, and a $7500 estimate on a full transmission replacement that also wasn't needed. Before presenting the estimate, the Service Advisor asked me "how much do you love your car?" Seriously?! Turns out, when performing a recall on my windshield wipers, they broke a few parts and never told me; only noticed when they printed the repair order and I saw they used additional parts. To top it off, when I picked up my Outback to take it to a dealer that actually cares about their customers, the Technician who "worked" on my car asked for my keys so he could look for a wrench that he left in my engine.
You guys have some serious work to do. This is the type of customer experience that gives dealerships a bad reputation.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
We recently purchased a Ford F150 Supercrew truck from... - devans06
We recently purchased a Ford F150 Supercrew truck from Huff Dealership. I was mostly impressed with the salesperson Mark Pennington. Very professional in the negotiation process and treated us with courtesy and respect. He allowed us to make a decision when determining which vehicle to buy without any pressure. I would give this salesman a overall high rating. We would definitely buy again from Huff dealership because of the salesman we dealt with. Very satified customer with salesperson and sales manager.
Certified Subaru Sales Consultant - Stohlman Subaru of Tysons Corner
Subaru of Richmond
Certified Sales Consultant