Amazing - Mikki
By far the best experience purchasing a new car. Our salesman Patrick was very helpful and knowledgeable about the 2016 Legacy. I would recommend Valley Subaru to anyone that wants a hassle free experience.
Great experience, highly recommend - VB13blue
This is the second vehicle we have purchased from Stohlman VW. We worked with Alan Soon, and couldn't be happier with his friendliness, honesty, no-pressure salesmanship and his attention to detail. He followed up on everything as promised, and really went above and beyond to make sure we were happy with the process and with our purchase. We live over three hours away in Virginia Beach. The prices at Stohlman are highly competitive, due to the sheer volume that they sell. However, they still manage to treat their customers with respect - something not all dealerships we have dealt with seem to care about. Without hesitation, we recommend this dealership and especially our salesperson, Alan Soon.
Easy Car Buying - KPerry
We were in and out quickly. Everyone was helpful, friendly and worked to keep us on budget. Brandon made us feel welcome and appreciated through the while experience.
Best car buying experience I've ever had. - Technophobe
Fernando Avila was not only an expert on the Forrester, but on how to make a potential customer totally happy and ready to buy. He went the extra mile to help a "technophobe" like me feel unafraid to try all the new-to-me features of the Forrester and assure me that I can master them all in time. His patience and helpfulness clinched the deal!
No pressure easy process - ESingleton
I prefer to write hand written notes but felt compelled to write an online review for Clayton. I tend to drive my vehicles for years so it had been a bit since my last experience with purchasing a car, something I never enjoy. I always felt pressure, until Clayton Moats. He was the upmost professional. When I asked if there were any used compact cars he pointed out a mint GTI and with no hesitation took my son and I on test drive. My son had just turned of age to drive and I was seeking a used compact car within my budget. He was even a sport (and coach) as my son adjusted to a stick shift. The car, mileage, condition and price seemed perfect until I ran insurance quotes. Ouch. I ended up leaving that night. I was offered an opportunity to hold the car and have a no commitment hold, but opted to go home and do some research on car insurance before I made that decision. There was no pressure and I wasn't pushed any further.
Luckily, I located affordable plan with equal coverage that made the car in reach again and even pre approved myself for a low interest loan. I emailed Clayton that night and spoke the next morning. With a small deposit I held the car and set a meeting days later. I arrived at my allocated time and within moments I was going through the process and the purchase of the car was a breeze.
I can't stress how easy this process was and how professional and courteous the whole dealership was. I was able to teach my son the process and why I did or did not elect add on packages. These skills are so important for young adults and appreciated their patients as we discussed it all. The smile on my son's face is still huge! He is a happy teenager and I am a happy customer. Thank you again for making this experience a very smooth easy one.
We bought a car! - Lamtai
We came and left with a preowned 2013 Highlander. Raj (sales consultant) and Sabrina (finance director) were kind, patient and worked really hard to help us with this car purchase. They were not pushy and seemed genuinely wanting to assist us in the process & getting us the best price and product possible. The staff from the sales dept seemed to have a good rapport with one another and it was a relaxed environment. I would highly recommend this dealership to anymore.
Best experience in the DC Metro area! - maryn222
If you are looking to purchase a new Subaru, then Rey Beltran, sales consultant at Farrish in Fairfax, will be your advocate. Rey is that perfect blend of knowledgeable, considerate and professional. I drove 20 miles (passing 3 other dealerships) to work with Rey, because Rey had the passion and enthusiasm to get me the Cross Trek I wanted at the best price possible. It was a first class experience, from a first class dealership.
A pleasant car buying experience! - Happyleaser
Bazaid "Bee" Miirza gave us a car buying experience that was no-pressure and transparent. He was extremely knowledgeable and helpful, and respectful our our time. We are very happy with our 2016 Forrester and recommend Bee and this dealership to every one.
Best Customer Service EVER!!!! - Luvin my Suburu
Went today for my 1st 6 month oil change for my 2016 Subaru Impreza......Absolutely love the car and everyone was friendly and so helpful at the dealership. My appointment was on time, the waiting area was so comfortable and Shannon, my technician, even had a "thank you" card waiting on my dashboard. I went to work telling everyone of the great experience I had to start my work day...thank you, First Team Subaru!!!!!!
Excellent service - Minivandad
Contacted, test drove, and purchased a used Volkswagen Routan all in one evening. I was a new customer and the sales rep Randy made us feel like we had been buying from there for years. He was very knowledgable of the vehicle, and clearly answered all questions we had about car/purchase options. The price was fair and financing quick and easy. I would highly recommend buying from Terry VW Subaru.
Initial Thoughts after purchase. - boondr
Just drove off the lot this afternoon with a 2016 Outback. I understand things could change over time but as far as initial buying experience goes I could not have asked for it to be more smooth than it was. Earl was my salesman and he was flawless. No salesman cliche BS, just helpful, honest and a pleasure to work with. I went car shopping preparing to do battle with shady double-talkers and got someone who really just wanted to help me find my car as opposed to selling me one. No hard sell at the financing desk, (there was a the standard upsell attempt, but it was pleasant and low-key) Don't have any complaints right now(with the caveat that I just purchased today.)
Jeffrey and everyone was great! - Subaru chick
We had an exceptional experience when we bought our Subaru Forrester last week. I had an equally great experience yesterday when I had the Zurich coating put on it! I would definitely recommend Don Beyer to friends and family.
outstanding assistance from service department - Bill
I recently received outstanding assistance from the service department and, in particular, April Powell. This is my 2nd Forester so I've known April a few years and have also come to know the professional, capable, and friendly service she and the staff provide. In my absence, she advocated for my interests in resolving a replacement part issue and, as a result, I was extended a generous customer assistance offer by Subaru. A stated goal of the service department is to provide excellent customer satisfaction - I appreciate that once again April and the staff so ably accomplished that for me.
Easy in and out - small SUV lady
I would like every one to know Rob Breinick was one of the nicest people I know that is a sales person. Kathy Sweeny in customer service was so very helpful
Don't even walk in the door. - Bradford R Devins
Don't even walk in the door. The past six months have been filled with stress and financial discourse because these poor excuses of "salesmen" quite literally messed up every single process from start to finish and even past trading in my car. The manager talked to me like a dog, the finance managers ran my credit over 15 times with various banks without telling me just to get me the highest interest rate possible (which dropped my credit nearly 7-8 points), the service bay "detailed" my car by leaving swirls all over the paint and cigarette ash in my passenger seat, the dealer charged me MSRP which was above the price we agreed on and falsified documentation, no one answered my phone calls for weeks, when my car was going in for a fix they returned it with an empty tank after putting me up in a piece of junk 200C with bald tires and demanded I fill that cars tank before returning... And after all this, I traded the xxxx car in because they treated me and the car so poorly. I finally got through to someone who had some common sense and allowed me to cancel my warranties. A month after cancelling them, I call back to check on the cancellations and THEY WERE NEVER CANCELLED. How many things can you mess up? You can definitely trust this dealer to provide you with literally the worst car buying and car owning experience ever. There's a very good reason they are stuck way out in Dulles and primarily a Chrysler dealer. Never ever buy from them, especially not a Subaru. The amount of pissed off people I saw storming in and out of that dealership in one day was insane. I should've taken that as a red flag from the get-go. There's probably a very good reason the salesman I worked with wouldn't stop complaining about his job and jerk boss right to my face while he was trying to sell me a car. Oh, and just found out they don't even have my plate return receipt which I need for tax purposes. When I went to ask for it, they basically told me they just simply don't have it.... Blown away by these people, I have no idea how some of them even have jobs anywhere. Thanks Dulles motor cars for making this the biggest pain in the behind. Never go here.
Good dealership - Joliva
Harry was very helpful in getting me set up with my new Subaru. He was very efficient and facilitated the purchasing process for a factory order. He gave a great demo when it arrived and had everything ready to go so that the paperwork went quickly. I definitely appreciate his time and attention in making sure I got what I wanted out of the new car.
"Dulles Chrysler Jeep Works For You" - mmp425
My daughter recently purchased a 2016 Jeep Cherokee from JC at Dulles Chrysler Jeep Dodge RAM in Leesburg. This was by far the best experience we have had at a car dealer. JC was wonderful to work with and very knowledgeable. I was so impressed with the entire team she worked with that I am now going back to look at a vehicle for myself less than a month later. Although we are not from the area, the trip to Dulles in Leesburg is well worth the travel time. Kudos Dulles Chrysler Jeep Dodge RAM and JC!
Great truck - Crawford1227
We had a great experience working with Justin. This is the second vehicle we've bought from RK and the managers (Bret and Brian) did a great job following up with the sale.
Another false promise - Abay_VA
I was looking for a Subaru Forester. After I put a quote request in a web site, I got a response from Pence Subaru, Richmond VA, stating that they have the model I want (Forester Premium XT 2.0) and provided a quote. I call them, and talked to Brandon "Tex" Haley, and he confirmed that they have the model I want, gave me eve better quote. Next day, when I went for the appointment to Pence Subaru, Tex and his sale manager told me that, they don't have the the model I was looking for. But they can sell me something else. I told them they mislead me by giving me wrong information and wasted my valuable time. I will never go back to this dealer again.
This place is the best!!! - JenMike09
The staff is very professional and friendly. I was treated with respect and felt like they really cared. The service was done in a timely manner. I could not have asked for better service.
I dealt with Brian via email. He responded to me after I... - jhill62
I dealt with Brian via email. He responded to me after I requested a price quote through the dealer's website. I did not receive a quote . What I received after asking again for the best price on the vehicle, was a rude response. "The online price is the best price within 150 miles", when are you coming in. NOT a good first impression. Doubt I'll ever deal with them again unless something remarkable happens.
Rude, very unprofessional service. - Enjoi19
My car is being repaired here by the insurance company, the service manager lied to me then told the insurance company something different. Very unprofessional and shady they have had my car for a month and it was supposed to be ready 2 weeks ago. I call and ask about and even show up and every time there rude to me. Now they won't even answer my calls do not go here.
We recently purchased a Ford F150 Supercrew truck from... - devans06
We recently purchased a Ford F150 Supercrew truck from Huff Dealership. I was mostly impressed with the salesperson Mark Pennington. Very professional in the negotiation process and treated us with courtesy and respect. He allowed us to make a decision when determining which vehicle to buy without any pressure. I would give this salesman a overall high rating. We would definitely buy again from Huff dealership because of the salesman we dealt with. Very satified customer with salesperson and sales manager.