Great customer service. - Barbara Colvin
We have been in the area for only 5 months, new job, new bank, Christmas only 3 weeks away, limited funds and in need of a car that can handle the winter. I have to say Patrick and Helen took great care of us, we stayed within our budget and have a great car. Thank you.
Excellent service - Mohsin R Syed
We had a very good experience with Chris. He was very informative and willing work with us every step of the way. He gave us the space to make our own decision on buying our car and explained everything in a friendly, easy to understand manner. We definitely plan on working with Chris again the next time we need to purchase a car and are recommending him to all our friends and family.
Subaru Forester - Abenny,1234
No pressure and they answered all of our questions. Competitive pricing. The salesman was very helpful and never pushy. The exact car we wanted had to be ordered from another dealer and arrived very quickly.
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Speedy Service - Harcar
Recent 6-month/6,000-mile service was accomplished on time as predicted. That was appreciated as I waited at dealer for service to be accomplished.
Good experience - Ussr1222
Was our second time purchasing a new vehicle from him. He was honest, straightforward, high efficiency as always. Will recommend him for family and friends.
Raj Helped Us Purchase Two Outbacks - LRG10
Thanks to Raj's excellent guidance and thorough knowledge of the various Subaru models, we purchased our 1st Subaru (3.6L Outback for our son) from Sheehy in April 2016. We loved this car so much, we returned in November 2016 to work with Raj and consider various 2017 Subaru models before deciding to purchase a 3.6L Outback (2017) for my husband. Raj is incredibly informative and patient - he made the car-buying process enjoyable and efficient. Chris Barr and Carole Hall also provided excellent, friendly service. The entire Sheehy buying process was smooth and easy. When I've visited for routine maintenance, I have been highly impressed by the service department, as well. We love both of our twin Outbacks, and we will certainly recommend Raj, Chris, and Carole to our family and friends in the future. Thank you, Sheehy Subaru of Springfield!
Best place to buy a car.... - Gmamozs
Our Salesman, Mel Dobbs, was awesome. Very informative and knowledgeable, not pushie in any way. The entire team was very friendly and easy to work with.
Excellent - ep
Before purchasing my Subaru Forester 2017 w/ Eyesight, I emailed several dealerships (around 10) to provide me an out-of-the-door quote. After the first round, I asked the four dealerships that had provided the lowest quotes to participate in a second and final round. Eric Bukhari from Manassas Subaru ended up providing the winning bid. The price was excellent. After agreeing to the deal over email and phone, Eric quickly prepared the paperwork and I went to pick the car the next day.
Even though it is quite uncommon to engage dealerships in a bidding process when buying a new car, Eric showed great professionalism throughout the process. There were no gimmicks -- he delivered exactly what he said at exactly the out-of-the-door quoted price. He was easy to work with, friendly, and very knowledgeable. I strongly recommend Eric to anyone looking to purchase a new Subaru.
Great sales - Zach K
Had a great experience with Israel Moreno. Came in to look at a dealer demo car, when it was clear that we couldn't come to a happy medium on price, he did a great job working with us on alternate options. Did a great job at keeping us informed of the process and making sure that we were well served and our time wasn't being wasted, including being very obliging of our young daughter. No unnecessary histrionics about price, was immediately competitive with our existing quotes once we had narrowed down our selection.
outstanding assistance from service department - Bill
I recently received outstanding assistance from the service department and, in particular, April Powell. This is my 2nd Forester so I've known April a few years and have also come to know the professional, capable, and friendly service she and the staff provide. In my absence, she advocated for my interests in resolving a replacement part issue and, as a result, I was extended a generous customer assistance offer by Subaru. A stated goal of the service department is to provide excellent customer satisfaction - I appreciate that once again April and the staff so ably accomplished that for me.
Happy Outback purchaser - Debaru
I knew what I wanted -- a new silver Outback with the Eyesight system. They had one on the lot. Kamrul Ashfakh explained things to me. He was very open. The price seemed fair. I bought the car for cash. I left it on the lot and came back later by taxi to pick the car up. Kamrul explained how all the features worked. He was very patient. I have had the car for a few weeks now, and I am very satisfied with it. The Subaru Eyesight system is fabulous. I feel that I got a fair price and courteous service.
Pleased! - Rebecca Jamison
I bought my new Subaru Forester three days ago at Shelor. Rob Breinich was my consultant, and I couldn't have asked for a better one! I was considering several makes and models for my purchase. He never pressured me, never insulted other dealerships or manufacturers, never rushed me through test drives. He went above and beyond to assist me, and was able to give me an honest/objective comparison between the Subaru and other manufacturers. He was even incredibly patient with my father who likes to talk a lot :P.
Color me pleasantly surprised - New Subie owner
From start to finish my experience here was very good. I negotiated the deal with Sean Deal (with a name like that, I think he was destined for sales - lol). We communicated mostly by e-mail and some by phone. He promptly responded to all of my queries and was never rude. When a price was agreed upon, I set up a time to drop by for a test drive on a new 2017 Subaru Outback. When I arrived, I met with Angela Battle who took over from there. She was also pleasant, kind and took her time going over the details of the car. She answered all of my questions about the car and took my wife and I on a test drive. I admit, I was concerned that they may change the terms of our deal so I took copies of all of our e-mails. Turns out, I didn't need to. The terms of the deal were honored. I was also concerned about meeting with the business manager to sign the paperwork and "ink" the deal. This is usually the worst part of the car buying process where they put a lot of pressure on you to buy things you don't want (and many would argue, things you don't even need). Herbie Rivera was GREAT to work with. He gave his opinions about the add-ons, but also respected what we wanted. When we said "no" he would move on. It's nice to deal with a business manager at a dealership that knows "no" means "no." He also stated in the beginning that he didn't want to keep us in here all day and wanted us out enjoying our new car as soon as possible - which he honored. Truth be told, what I thought would be the worst part of buying a car, turned out to be easiest part of the process. Thanks Herbie. When we left both Herbie and Angela said if there were any questions or issues that we had later, to please give them a call. I truly believe they were being sincere!
Dan McNeil, Subaru Sales Professional - danvilleave215**
Dan McNeil was a great dealer representative. Was knowledgeable, helpful, courteous. He gave of his time both after hours and on return visits for instruction on the intracacies of the Forester. Test drive was extremely educational. There was no pressure at all to buy - no need to. Would recommend to
everyone, to talk to Dan. You will meet a true professional!
The Best Mopar/Chrysler/Dodge/Jeep service department period - FMedawar
Christy and the other young lady that helped me through my ordeal were top notch and handled all my car needs with exceptional service highly recommend them to advise and work on your Mopar vehicle. It is a clean and speedy service bay, loaner car was perfect and the communication was constant from both ladies. I live 1.5 hrs away from this dealership but because of Christy and her team, i will only take my car there from now on while in town at work.
RK Chevrolet - AjGoddard
Staff was extremely helpful and friendly specifically Niles does everything in his power to get you out in a nice car at a reasonable price.
Amazing Service Department! - LadyBug2u
The team in the Service Department is always wonderful to me! Lindsey is so helpful with scheduling my appointments. I always feel safe in my vehicle because the service advisors Delano & Vinay keep me informed and up to date on maintenance needs & ensure everything is working properly! They keep me informed, and I trust their professional opinion! I never hesitate to follow their instructions to keep my car running smoothly. I also love the courtesy checks, I can stop in and check my tire pressure & top off fluids for free!!! I always feel welcome & greeted by name! Keep up the Great work Service Team!!!
Service department is horrible - Shannont
I bought a used 2013 Outback from a private party about two months ago. The owner told me they had started an oil consumption test in Lynchburg but that the dealership told her it could be finished anywhere. I contacted Ultimate to see if I could finish my consumption test there and they informed me that I would have to start a new one. I brought it in a couple weeks later after my oil light came on and I had to add a quart and a half of oil to it, despite checking it three days before when it was full. This model year is known for having issues with oil consumption so I wasn't particularly surprised and assumed that the dealership would be more than willing to check it out. In fact, they lost a class action lawsuit for this very issue. The lady helping me in the service department was named Kym and she advised me that she was new to Subaru. I told her that I wanted to start an oil consumption test and she immediately started back pedaling and saying that she wasn't sure if the company was responsible. She then told me that if my car was actually using oil, I'd see white smoke coming out of the tail pipe (untrue; white smoke points to a head gasket issue, not an oil issue). I brought up the recent class action lawsuit brought against Subaru for this very reason and she all of the sudden "remembered" that the consumption test is a free service provided by the dealership. Then she told me that I'd need an oil change (that I'd pay for) to start the test. I told her that was fine but I wanted to check the level myself before they taped it off because I'd heard of dealerships overfilling the engine to ensure a "passed" test. She became very uncomfortable after that but reluctantly agreed. She told me that the acceptable oil consumption by the new Subarus was a quart every 1800 miles, which sounded ridiculous. I told her that sounded unacceptable and she backpedaled again and said she wasn't really sure about it but she'd heard that from a customer, maybe. An hour later she told me she suspected I had an oil leak because the technician found a drip of oil on the underside of the engine. I demanded to go back and have a look and saw a small drip right below the reservoir cap. I explained to her and the technician that I had just put 1.5 quarts of oil in that morning and that I didn't have a funnel. Kym informed me that if the engine was leaking then Subaru wasn't liable. She had me pay $60 for an engine cleaning and had the technician add a dye to the oil to check for leaks. She told me to bring it back anytime (preferably after 500 miles or so) and that they'd check it out right away, no appointment needed. My boyfriend brought the car back last Saturday after about 800 miles. First, another woman (not Kym) at the service department said they were closed. My boyfriend went over to the main dealership, who said the service department was open. As my boyfriend was talking to a dealer, he saw Kym walking across the parking lot. He went back to the service department and Kym said that my car could only be looked at by the exact technician that worked on it before. My boyfriend told her that he didn't believe that was the case and she finally backed down and said that it could be seen by any technician but that he should have made an appointment so no one could see the vehicle. My boyfriend pointed out to her that she had said specifically "no appointment needed." At that point she became very nervous and said that they were all booked up and that he or I would have to make an appointment and come back. I called to make an appointment for the following Saturday and I was informed that on weekends "no appointment is necessary." I feel as if I'm intentionally being misled so that Subaru can get out of performing a test on an engine that is known to have piston ring failure. On top of that, I'm expected to pay them to do an oil change just to run the test, even though it's Subaru's fault that my car is using oil in the first place. I'm deeply disappointed in the caliber of service that I've received and at the runaround I've gotten. I will never go to this dealership again. I'll likely buy a new Subaru once I've paid this one off but I will NEVER return to Fredericksburg again. Kym was nervous, rude, lacked knowledge, and was condescending. If she's the face of Ultimate Subaru's service department, I'm not the only customer they'll end up losing.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
Service department - Shelly Gardner
This morning I had my second bad experience with the service department. My first oil change was done here and the technician left the fill cap off. While driving home you could smell oil and of course it sprayed oil over my new engine. Second experience I received a recall for my ignition by email this week.It said to contact your dealer and set up an appointment for replacement. I called and was told to come in this morning (9/9/16) at 08:30 am. When I arrived the service writer asked me if they had ordered the part and that he thought they did not have any in stock. WHAT...? When I nicely ask him why they the set this appointment up when they had no part he said "I don't know ". No apologies for my inconvenience. nothing. I also feel they are unprofessional. I will return my business to Dulles Subaru where I bought my first car. They treated me right.Wish I would never have bought from this dealership.I bought here to stay local.. Big mistake....!!!! I won't even get into what the sales department told me before purchasing the car that was not true....of course we all know about car sales people now don't we....
Rude, very unprofessional service. - Enjoi19
My car is being repaired here by the insurance company, the service manager lied to me then told the insurance company something different. Very unprofessional and shady they have had my car for a month and it was supposed to be ready 2 weeks ago. I call and ask about and even show up and every time there rude to me. Now they won't even answer my calls do not go here.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
We recently purchased a Ford F150 Supercrew truck from... - devans06
We recently purchased a Ford F150 Supercrew truck from Huff Dealership. I was mostly impressed with the salesperson Mark Pennington. Very professional in the negotiation process and treated us with courtesy and respect. He allowed us to make a decision when determining which vehicle to buy without any pressure. I would give this salesman a overall high rating. We would definitely buy again from Huff dealership because of the salesman we dealt with. Very satified customer with salesperson and sales manager.
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Internet Sales Manager - Stohlman Subaru of Tysons Corner