Great Dealer and saleman to deal with. - Uncle Buddy
Great Dealership and saleman to deal with. Frank Smith and Kervin are the best. I returned to this dealer for my seventh Subaru. Carmen Hinton in service is another reason I came back to Valley Subaru.
Stohlman VW is a wonderful dealership! - Pam Humphrey
I purchased a 2016 Jetta on 4/26. This is the 5th VW that I have bought from Stohlman VW since 2004. This buying was especially enjoyable because of my salesperson-Javan Jackson. He was extremely knowledgeable, courteous and professional. He took me on 2 test drives and I was captured by my bright red Jetta TSI!! He synced my cell phone to the cars bluetooth (and my mp3 player, too!) He demonstrated all of the features including how to set up the navigation system and Sirius radio.
I will recommend him and the dealership to anyone that will listen!! I LOVE STOHLMAN VOLKSWAGEN!!
Ask for Jaime Sampson! - Melissa
I'm so glad I decided to buy a car from Bob Wade. Internet Salesman Jaime Sampson gave me a great price on a 2016 Subaru Forester! They didn't have the color I wanted on the lot, but he found one for me and got it here quickly! He was very helpful and informative, answering all my questions and never once pressured me to purchase more than what I wanted or needed. It was the best car buying experience I've ever had! Thanks Jaime for all your help!! I really appreciate it!
Excellent experience! - RV Vienna VA
Not a fan of purchasing a new car expecting the usual high pressure uncomfortable experience of cliché car buying at a dealership.
To my surprise Fernando was a true PROFESSIONAL!! completed my research and shopping exclusively via the internet and email exchanges. When I received an email from Fernando asking if I was ready to make a purchase I responded with "I am not at all interested in coming into the dealership and having to "play the back and forth game" and unless you can put in writing that you will meet XYZ price we can say good bye." Received an email back with a 24 hour price guarantee!!!
Still not completely convinced I went in expecting the "play the back and forth game". The car I was interested in was waiting with my name on it keys in it and set for my test drive. Came back shook Fernandos' hade and completed the paperwork for my car with no pressure no hassle!!!
Thanks Fernando and Stohlman Subaru for making this a great car buying experience!!
Great and Exceptional Experience - trd757
I went into the dealership with all my research done and knowing exactly what I wanted. The experience was great throughout the entirety of purchasing the new 2016 Volksagen Passat. Moreover, I was able to reach a good rate, take my time reading the paperwork and warranties and walk out of their with a clean Passat. The car was clean and the gas tank was fuel. This is my first new car and I believe I will be very comfortable with my purchase.
Amazing Car-Buying Experience! - sharon d
I was pretty nervous about going into a new car dealership for the first time in 20 years! Larry, Dul and Chris went out of their way to patiently walk me through each step of the way and I got a GREAT DEAL!!
Love my new Forester.....
A pleasant car buying experience! - Happyleaser
Bazaid "Bee" Miirza gave us a car buying experience that was no-pressure and transparent. He was extremely knowledgeable and helpful, and respectful our our time. We are very happy with our 2016 Forrester and recommend Bee and this dealership to every one.
Best experience in the DC Metro area! - maryn222
If you are looking to purchase a new Subaru, then Rey Beltran, sales consultant at Farrish in Fairfax, will be your advocate. Rey is that perfect blend of knowledgeable, considerate and professional. I drove 20 miles (passing 3 other dealerships) to work with Rey, because Rey had the passion and enthusiasm to get me the Cross Trek I wanted at the best price possible. It was a first class experience, from a first class dealership.
Love my Outback! - Debifree
I chose First Team Subaru because of a great previous purchase and the superior customer service by the salesperson, Rick.
Everything is honest and up front and he has excellent knowledge on every aspect of their vehicles. It's definitely a no hassle experience!
This is my third Outback and they just keep getting better and better.
Excellent service - Minivandad
Contacted, test drove, and purchased a used Volkswagen Routan all in one evening. I was a new customer and the sales rep Randy made us feel like we had been buying from there for years. He was very knowledgable of the vehicle, and clearly answered all questions we had about car/purchase options. The price was fair and financing quick and easy. I would highly recommend buying from Terry VW Subaru.
Great service. - MM
I have consistently gotten good, reliable advice and great service from Beyer Subaru. It's not the cheapest route, but the maintenance quality is very good, service reps dependable and courteous, and very professional. I highly recommend this dealership for ongoing service needs.
outstanding assistance from service department - Bill
I recently received outstanding assistance from the service department and, in particular, April Powell. This is my 2nd Forester so I've known April a few years and have also come to know the professional, capable, and friendly service she and the staff provide. In my absence, she advocated for my interests in resolving a replacement part issue and, as a result, I was extended a generous customer assistance offer by Subaru. A stated goal of the service department is to provide excellent customer satisfaction - I appreciate that once again April and the staff so ably accomplished that for me.
Car buying made easy...ask for Rob! - Maggies Mom
Working with Rob Breinich, I felt that helping us in the pursuit of the perfect used car for our daughter was his top priority. He understood and respected our budget and our desire to find the safest, most dependable car within that budget. Within minutes of meeting Rob, he becomes a friend that you can trust. We were working within a short timeframe and Rob was diligent in notifying us when options immediately became available. Not only was Rob a super nice guy, but he was extremely knowledgeable about the cars and able to communicate clearly the differences between newer and older models. Within 3 weeks, we purchased the perfect used car (within our budget) for our daughter. As I initially dreaded the entire process, I have to admit that working with Ron resulted in a relaxed, painless, completely satisfying car-buying experience.
I also have to give a shout out to Shelor in general. A potential car came through the used car dealership that seemed like it would be a perfect fit. After the car was examined/tested by Shelor, the car did not pass the used car quality standards and withdrawn as available for purchase. Kudos to Shelor!
Initial Thoughts after purchase. - boondr
Just drove off the lot this afternoon with a 2016 Outback. I understand things could change over time but as far as initial buying experience goes I could not have asked for it to be more smooth than it was. Earl was my salesman and he was flawless. No salesman cliche BS, just helpful, honest and a pleasure to work with. I went car shopping preparing to do battle with shady double-talkers and got someone who really just wanted to help me find my car as opposed to selling me one. No hard sell at the financing desk, (there was a the standard upsell attempt, but it was pleasant and low-key) Don't have any complaints right now(with the caveat that I just purchased today.)
TWELVE YEARS OF GREAT SERVICE SPEAKS FOR ITSELF - BILL KAYS
I PURCHASED MY WONDERFUL LITTLE 2003 BAHA FROM DULLES SUBARU IN EARLY 2004 AND HAVE TREASURED IT EVERY MOMENT SINCE THEN.. I HAVE NEVER ALLOWED ANYONE OTHER THAN YOUR GREAT SERVICE FOLKS TO TOUCH IT EVEN THOUGH THERE WERE CLOSER DEALERS. I AM NOW 84 YEARS "OF AGE". I TRUST EVERY ONE OF THOSE I HAVE DEALT WITH MY LIFE BEGINNING WITH MANDY IN 2003, UP TO AND INCLUDING SCOTT AND OMID (SERVICE MANAGER) ON MY VISIT THIS WEEK. I JUST COULDN'T TAKE THIS EXCEPTIONAL SERVICE FOR GRANTED ANY LONGER,
Ask for Cory W! - Jghilton007
This was my first time buying new from a dealer and it could not have been any easier. I was greeted in the showroom by Cory Willoughby during my first visit. He was extremely knowledgable on current models and helped me pick the right car. During my test drive he went over the different tech packages and safety features. I ended up returning a week later to order my new car from him.
Upon pick up Cory went through the manual with me and showed me all of the bells and whistles as well as important servicing and towing information. Cory was an all star throughout the entire purchase, even calling me frequently to update me on my order and afterwards to make sure I was satisfied. He was very easy to work with and the whole experience felt like I was doing business with a friend. It is obvious he is passionate about his job and his Subarus. 10/10 would recommend absolutely great staff.
Stay away.....Shady management running the show! - andrewt258
So this past weekend I stopped by Dulles Motorcars, the local Jeep/Dodge/Chrysler and Subaru dealer in Leesburg, Virginia. I was looking at either a Jeep Cherokee or Subaru Outback for my wife, so I figured this would be the perfect place to go since I could compare them all at the same dealership and could avoid going from dealer to dealer....
Boy how I wish I had done just that!
I've heard overall decent things about this dealership, but also found a couple negative reviews, but not enough to avoid going there. So we get there, first to look at the Cherokee on the Jeep side. My salesperson overall did a good job, he was respectful and attentive, and I would prefer to keep the salesperson's name anonymous, to avoid any potential retaliation. After going over all of our options we fell in love with a Cherokee and everything was going great, until....we started going over numbers.
Now, I realize the car industry as a whole has had a bad wrap as being deceitful and misleading, but after seeing their commercial on CNN of their general manager Tommy Omar playing basketball with kids and their claim to being a "family centered" and "honest" dealership, I figured this would be the best place to go....boy was I wrong... When it came time to talk numbers, the "price" they told me they would honor, all of a sudden jumped up by $3,000!
I understand the whole misleading internet pricing that include all types of incentives and rebates that you would have to qualify for to get that magical price, which I wasn't expecting to get. After numerous trips of going back and forth between talking to us and their "sales manager" I could tell that even our salesperson was getting annoyed and frustrated. So I just asked him to be straightforward about what was going on. He lowered his voice, almost whispering, and started telling us how even he thinks the way the are prices marketed on the internet are extremely misleading and wishes they would be a little more straightforward and transparent, but that management didn't care because all they care about is SELLING MORE CARS, regardless of how unethical or misleading!!
I felt bad for our salesperson, he had been working his butt off to try to make us happy, yet it was clear that this was out of his control. So I asked him if I could speak to the general manager or whoever was in charge of the deceptive pricing practices. He told me I would have to talk to the Dulles Motorcars general manager, Tommy Omar (apparently the same guy on the commercial) After waiting about 10 minutes it was apparent that, that was not going to happen, so as I suspected our salesperson returned and again looked frustrated. He said that Tommy was not available, but that it would be "pointless talking to him anyway" and that I could speak with another sales manager. Already knowing what the outcome would be, I politely rejected, and thanked him for all his time and effort. Our salesperson then proceeded to walk us out to our car. While we were walking, he apologized for the whole situation, and said something that struck me.
He said "I wish the whole process here were a little more customer friendly and transparent, but its pretty hard when the orders come directly from the top, from a General Manager who is a CONVICTED FELON".......Now I see why the practices are the way they are at that dealership!...
The car industry as a whole has already had a bad stigma for being shady and dishonest, but it sure doesn't help when you have a general manager who is a convicted felon!
Well, at least we know there are some decent salespeople out there, willing to help and actually do what is in the best interest of their customer.
Car Shopper's Delight - mganther
I can't say enough about Nick Wilson's unobtrudive focus on my concerns. He and his entire team put me in a great car! Looking forward to purchase number 4!!
Another false promise - Abay_VA
I was looking for a Subaru Forester. After I put a quote request in a web site, I got a response from Pence Subaru, Richmond VA, stating that they have the model I want (Forester Premium XT 2.0) and provided a quote. I call them, and talked to Brandon "Tex" Haley, and he confirmed that they have the model I want, gave me eve better quote. Next day, when I went for the appointment to Pence Subaru, Tex and his sale manager told me that, they don't have the the model I was looking for. But they can sell me something else. I told them they mislead me by giving me wrong information and wasted my valuable time. I will never go back to this dealer again.
This place is the best!!! - JenMike09
The staff is very professional and friendly. I was treated with respect and felt like they really cared. The service was done in a timely manner. I could not have asked for better service.
I dealt with Brian via email. He responded to me after I... - jhill62
I dealt with Brian via email. He responded to me after I requested a price quote through the dealer's website. I did not receive a quote . What I received after asking again for the best price on the vehicle, was a rude response. "The online price is the best price within 150 miles", when are you coming in. NOT a good first impression. Doubt I'll ever deal with them again unless something remarkable happens.
Rude, very unprofessional service. - Enjoi19
My car is being repaired here by the insurance company, the service manager lied to me then told the insurance company something different. Very unprofessional and shady they have had my car for a month and it was supposed to be ready 2 weeks ago. I call and ask about and even show up and every time there rude to me. Now they won't even answer my calls do not go here.
We recently purchased a Ford F150 Supercrew truck from... - devans06
We recently purchased a Ford F150 Supercrew truck from Huff Dealership. I was mostly impressed with the salesperson Mark Pennington. Very professional in the negotiation process and treated us with courtesy and respect. He allowed us to make a decision when determining which vehicle to buy without any pressure. I would give this salesman a overall high rating. We would definitely buy again from Huff dealership because of the salesman we dealt with. Very satified customer with salesperson and sales manager.