Very smooth and stress-free experience - threeunderpar
You can "buy" an automobile from Frank Smith, but he will not "hard-sell" you one. It's always YOUR choice and he is extremely helpful and knowledgeable about his product and will answer any question in the finest detail with zero pressure to buy. Second Subaru I have purchased and will surely return when the need arises in the future.
Top Reviewed Specialists At This Dealership
Internet Manager & Finance Manager
Great Experience - JD85
Overall great experience. Work with Alex Yakovlev and he made the process quick and easy. Great service and will recommend to others. If your in the market for a Subaru this is the dealership to visit and ask for Alex
Last minute appointment - kevin6141
My wife's car failed a VA state inspection due to rear brake wear below the acceptable minimum. It was a Saturday and my wife needs her car for work during the week because it has the sticker for her downtown parking. I called Service Manager Tom Wimmer and explained that even though there was a 15-day grace period for making repairs, I wanted to have the car serviced that day if possible. Tom was able to fit me in and even gave me a free loaner for Saturday errands. The car was ready that afternoon before the service department closed at 4pm. I worked with service rep Heather Thomas in processing the car in and out and she was a real pleasure to work with. The team at Stohlman of Sterling is laid back and fun to deal with and I recommend them to all Subaru owners for your service needs.
Very good experience - Becky
Jo was very helpful and did a great job. He did everything possible to get me in the car I really needed. He made the whole process very quick and easy for me. Overall excellent service!
Internet Sales Manager
Friendly staff and beautiful building. - Ladybug09
We came in to gather some information comparing Subaru to competitive brands. Chris Johnson did an excellent job educating us on the differences. Not only did he explain the differences he also showed us the differences during our demonstration/test drive.
Wonderful Car buying process - aaeaster
This was my third car I've perosnanlly bought from Dan. Second Subaru! My family has bought many cars from Dan in the past. We were all Toyota fans. Dan introduced me to subaru and had me sold! Very knowledgeable. Explained everything about the cars in a language that I could understand. (I don't know anything about cars!) He has emailed me and answered all my calls with questions very promptly.
Excellent Customer Service - coreyproduce
Just wanted to say thanks again to Mike Liggins at Casey VW service for always going out of his way to make sure that my 2010 VW Jetta TDI and 2017 Jetta GLI are taken care of everytime I bring them in for service. Keep up the excellent work and excellent customer service Mike....
Best dealership we have ever been - Bumdolgor Bibish
This is great place to buy Subaru car. We have been looking for Subaru Outback for while and were waiting for right time and deal to buy one. Luckily year-end sale or 17' models were offering 0% financing and it finally made us make move. Our salesman Dul Ganchimeg was super helpful and knowledgeable. He let us know all Outback options and helped us to make choice. In the end, we bought 17' Outback Limited and Dul was decisive in our decision to buy from Sheehy. I would recommend Sheehy Subaru and salesman Dul to anyone who are looking around to buy Subaru car. Thank you very much for helping us Dul Ganchimeg.
Repeat customer, great experience! - marybeth123
I purchased my first Subaru from Russell Delph six years ago and returned to work with him again when I was ready to purchase a new car. Russell treated me fairly and with respect. He worked with my budget and never pressured me to make the sale. I felt like he really valued my business.
up front prices and very patient sales person - Grumpy & Graeme
free oil changes & state inspections for life
great sales staff in Bill Scott
limited up sell gambits - just say no
Subarus have a great rep - this is our first - and we really enjoy the car
We keep cars forever so with this car - it may be our last
Eyesight safety feature is great for us as we are in our late sixties
Farris Has subaru - Sandeezy
Franco was very friendly and wasn't aggressive in trying to sell a car. He was very straightforward and helped in every way he can to make the deal work. Even after leaving the dealership because the price was too much for me, he continued to reach out to his managers and gave me a call when they made a final price. We agreed on the price and everything went smoothly. I highly recommend Franco and this dealership!
Highly recommend Shawn Kennedy - Kevin
I have been looking for a new car since my old 99 Honda accord die on me. I went into Brown Subaru and talked to sales & leasing consultant: Shawn Kennedy. He was very helpful, honest, professional and very pleasure to deal with. At first I bought a used 2015 Honda CRV but I didn't enjoy it. I went back to Brown Subaru three days later and talked to Shawn about it. He helped me out and found a perfect car for me. Now I am driving a 2017 Honda CRV. He had to back track the previous purchase and work it out with Brown Honda since Subaru didn't have the color of the vehicle that I wanted. He is very experience and easy to work with. I will definitely recommend Shawn to my friends and family when they go to Brown Subaru for a new purchase. Great experience and purchase.
Awesome ! - RonnLowe
"Bought my first Subaru at Shelor Motor Mile on February 10, 2017. A great experience buying a Forester Touring model. My salesman was Tyler Clontz. No pressure, just wanted to help me find the right vehicle. He was great keeping me informed, and I am very happy with my new ride. All of the staff at Shelor Subaru are great, and make you feel at home. It is worth the drive from Roanoke to Christiansburg to receive this atmosphere, and where customers matter. I know this is my new family, I love the Subaru brand, and the Shelor Subaru dealership. Thanks guys ! "
Small Town Dealer / Honest Owner - Car Customer
Thanks Mr. Reynolds for making things right. Good to work with honest folks. It was worth the trip from Fairfax and the Outback is running great!
Great Customer Service - owner17
Chris Laporte helped us purchase our first car. He helped find us a good fit within our budget and we are very happy with our purchase and the process.
Great! - dietz63
Service was great! Employees were very friendly and nice. Procedure was also very quick and quite easy! The car we bought was awesome as well!
WRX Service - WRX Guy
Craig Beran, the Service Manager, is absolutely top notch. Extremely professional and genuinely cares about the customer. My WRX needed a very expensive repair and he did everything he could to provide a solid fix at a more than fair price. I was blown away by the outstanding service I received and have every intention to return to Beyer Subaru for all issues that my Subarus may have in the future. Thank you Craig!
My entire experience and this review revolves around one man - DMitin
That man is Mr. Eric White. This review is solely based on his performance, _not_ intended for the dealership as a whole.
His humble personality, coupled by his many years of owning Subaru's (he owns his 4th one), added by his no pressure/no pushiness type of approaches, made me seal the deal on the spot fight night (when I did not even intend to make a purchase plan that night)
I wish I could give less than 1 Star - JohnShow
I have been to Shelor 2 times in my life to buy a vehicle, both times I've left unhappy. The most recent was last week. I had spoken to sales over email and the phone and made an appointment to see and test drive a truck that I was planning to purchase. When I arrived at the welcome center I was greeted and asked who I had spoken to, I told them the name of the sales representative and I was told he would be right out. I sat down in the waiting area and watched as 3 couples came in and were immediately taken out and show vehicles.
I waited more than 45 minutes. After 45 minutes the same lady who greeted me when I came in asked me if anyone had spoken to me yet. I said no I think I've waited long enough so I decided to leave. The very second I got out of my chair and started walking out the door 3 people came rushing over and followed me all the way to my vehicle.
In Short, they told me to sit in a corner for 45 minutes and then got upset when I decided to leave.
You're only important here when you're leaving. You're appointments don't matter to them.
Please buy your car somewhere else! I did
Double dealing prices - RamGuy
I was working on a deal for a new 2017 Dodge Ram, the sales men showed me a lot of incentives then upon close look there was a major issue. The MSRP was listed on the window sticker with the destination charge included, that same MSRP price was listed on the quote sheet (the same amount that included the destination charge) then the dealer was going to add he destination charge again. I was told by the salesmen that their website has a disclaimer that the destination charge is not included. So in effect the dealer was trying to double charge the destination fee to off set incentives they were offering, unfortunately every one buying a car from them is paying it.
My point is if the MRSP includes the destination charge and the quote sheet uses that same MSRP price then you cant add the destination charge again, because it was already included in the beginning.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
Sold car to someone else - John Ervin
I agreed to a price, got financing arranged and agreed to a pickup date. I was notified the day prior to pickup that they sold the SUV to someone else... REALLY crappy way to do business.
I walk in to the dealership today with check in hand for entire price and am told sorry, we notified you yesterday we sold it to someone else.
I have bought two cars via bank checks in the past, but based on current reviews, they are not worth the time of day in the future... I can take my business and my $12500 check someplace else.
Go Anywhere Else - Oblvn
This dealership was by far the worst buying and service experience ever! My check engine light in my Forester came on less than 2 weeks after purchase. The sales person pretty much was like "sorry about you're luck". I had to become irate to get anywhere. They changed the sensor-light came on again. I had to go somewhere else to get it fixed and they told me they get messed up vehicles from this place all the time. Went for an oil change since I bought the service package. They broke a lug and insisted I pay for it. My husband informed me this is not abnormal occurance. The service manager said my husband was either a liar or stupid. He was gonna let me leave with my wheel in dangerous condition. A mechanic had to come out and argue that it was dangerous for me to leave like that and I could be in a fatal car accident because of it. Service manager was fine with me leaving like that! Took it to the dealership that fixed the check engine light and they said it was ridiculous that they broke the lug and wouldn't just fix it. They broke it so they should have taken care of it.
Lied t by Salesman, Car Died After 5 Months - Ripped Off by Liars
I specifically asked about the timing belt in the car, if it had one, does it have to be replaced. I was lied to, salesman said all cars have timing belts (they don't) you don't have to worry about it. Five months later car dies on the highway (thank God I wasn't killed). It was of course the timing belt which broke ruining the entire engine. According to the mechanic I brought it to and Subaru recommendations, it should have been replaced at 105,000 miles, I purchased the car at 104,800 and was not told this even though I SPECIFICALLY ASKED. The general sales manager, Jerry Farzayee, said I should not have relied on his salesperson for information about the car because, quote "90% of his sales people know nothing about the cars they are selling, they are not service people, and I should have taken it to a mechanic".
WHAT A NIGHTMARE - Amanda Cole
After a brief intent search about cars, we got a call from one of the sales guys. Hew asked when I could come in to look at the cars. We had a few other dealerships I wanted to stop at first and I told him as much. He was slightly taken aback, and asked if I could schedule a time to come in. I said no as I wasn't sure when we would be by. He then asked for my cell phone number so he could call me throughout the day to check in. I declined that as well, and left it as I would ask for him when we came in. You could hear the disappointment in his voice. I should have stopped here...
After getting to the dealership, I met with the salesman I spoke with on the phone. I stated that I wanted to look at an SUV, but needed to sit in it before we went any further to make sure my husband would fit in the passengers seat. Instead, he told me to go it in his office so he could figure out what I wanted. I said either e Forester or an Outback, and reiterated again that I would like to see the cars first as I had never been in a Subaru before. He was very insistent that we sit down, so I did. He then proceeded to tell me how generous of a person he was because he was a Christian, and wanted me to see that he had "Jesus" and "Christ" tattooed on his wrists to prove it. He then went into a story about how he met his wife on Christian mingle, and he was so proud of the fact that she was 11 years younger than he was. At this point my husband walks in and insist that we see the car. The salesman agrees and takes =us out to see an Outback. He stops before we hit the door, and tells us another story about how he will do ANYTHING to make this deal. Free tents? Sure, Free chairs? sure. ANYTHING WE WANT. He has recently lost a bunch of weight and how hes not depressed anymore. He has to take all these meditations but its worth it.
By this time, we have been at the dealership for almost 45 minutes and have yet to see the car.
He introduces us to the Dealership manager, who knew me by name, and new the car I drove, which I assume he pulled from a service record. He talked to me like we were neighbors. I had never met this man in my life, and yet he assured me that he knew me.
We finally get out to go see the cars. We test drive an Outback, Its nice. I ask about the Forester, but he says we wont fit in it. We go back into the office to talk money, an there a Forester there. We get in it and have MORE room than the Outback, and its less expensive. I ask to drive a Forester, and they proceeded to open the showroom so i can take this one out. I like it. We go talk numbers now.
I ask what other models there are, and he tells me that the next model up is the Premium, but " I dont need special tires or a moon roof, and I should stick with the one I test drove." We tell him our MAX budget, and make a point in saying that we will not play the back and forth game. He is to come back once, with manager if need be, so as not to play the dealership game. He assures us its not a problem. 20 minutes later he comes back with a number that is almost $100 OVER budget. I get up to walk a=way and the manager comes in and asks when he can give me the keys. We explain the situation and the manager takes the paperwork back and assures he can get the numbers where we need it to be. We tell them they have one more chance to bring a number back thats within budget for us to consider the car, and f it doesn't work, no big deal. 30 minutes later he comes back with a price thats $.10 under budget and asks us to sign a contract. We say no, that we need to clear it with the rest of the family and will need a minute to make a phone call. The manager gets really upset, and says that he was told that we were buying the car if he got the price where we wanted it to be. Its not fair to him that we weren't serious. He already had the car taken back for detailing. It was at this point that I had my last straw. I said no and I wanted to leave. The salesman had the gall to corner me in his office and ask when i was coming back to buy the car. I said it wasn't likely, he says but he leaves in July and he spent all this time with me. It wast fair that I didn't buy the car after all this. I'm furious at this point and leave.
Its been over a week since this incident, and I still cant belie how the entire event happened. We ended up going to another dealership, getting a better model car, for a lower price with absolutely ZERO pressure.
IF you want a Subaru, STAY AWAY FROM HYMANN BROTHERS!!!!!!!!
Worst Subaru Service Team in Hampton Roads! - outback_tm
This was hands down the WORST experience I've ever had at a dealership!
I came in with a fairly serious transmission related check engine light. The Service Advisors never asked about whether I had alternative transportation after leaving my Outback in their care, never called when they said they would AND acted annoyed when I had the audacity to call in and ask for an update. It took 3 days for a diagnosis, an unnecessary transmission fluid drain and replace, and a $7500 estimate on a full transmission replacement that also wasn't needed. Before presenting the estimate, the Service Advisor asked me "how much do you love your car?" Seriously?! Turns out, when performing a recall on my windshield wipers, they broke a few parts and never told me; only noticed when they printed the repair order and I saw they used additional parts. To top it off, when I picked up my Outback to take it to a dealer that actually cares about their customers, the Technician who "worked" on my car asked for my keys so he could look for a wrench that he left in my engine.
You guys have some serious work to do. This is the type of customer experience that gives dealerships a bad reputation.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
Subaru of Richmond
Certified Subaru Sales Consultant - Stohlman Subaru of Tysons Corner
Bob Wade Autoworld
Certified Sales Consultant
Stohlman Subaru of Sterling