Fantastic Customer Service - Jacqui Sander
I can't explain enough how great my car buying experience was. Steve Dewey did an amazing job of putting me at ease during the entire process. I asked lots of questions and he never hesitated when giving or finding the answers to them all. I absolutely love my Dodge Journey!
Dealer you can trust! - bkfandre
Mike Kohler and Nancy Monnier are very very pleasant people to deal with. My wife Karen and I felt like they both were part of our family. They both treated us with upmost respect and worked closely with our wants and needs. We would highly recommend either of them as they were honest and up front with us. We bought a Buick from this dealership in the past and wanted to work with them this time also. Great job Mike and Nancy!!
Totally satisfied - plenz
I really appreciate the service team at Pietroske in Manitowoc. They are always courteous, professional and answer any questions and or concerns I have. I always leave with a clean vehicle thanks to their free car wash!
Thanks Pietroske team!
Great experience - Hzm54
Previous car purchase experiences were difficult, but Adam and Michael were friendly, knowledgeable and helpful, We never felt pushed or pressured. We would definitely return for another purchase!
Outstanding Customer Service! Great Car Buying Experience!! - Ross D.
Car buying can be a frustrating time consuming experience. Not at Kunes Country. I was greeted by a friendly no pressure salesperson. Brian Spotz took the time to show me all the vehicle's options, and he explained them thoroughly. He was patient and allowed me to become familiar with the vehicle at my own pace. Jason Braun setup all my financing very quickly, he was a pleasure to work with. In all I was able pick out a vehicle, trade in a vehicle, and secure financing all in just under 3 hours. This is a first rate auto dealership with a courteous staff, and I will definitely return for all my future vehicle buying needs.
Great Service - therock
Chris Was Great to work with low pressure and very very help full
Things went very smooth for never buying a vehicle from Eric Von Schledorn Chevrolet Buick Cadillac before. Couldn't be happier Thanks to ALL !!!
Great service - J@brc7116
Our voice prompt went out on our GPS, we called they scheduled a service appointment right away and fixed it promptly.
There to help!! - Swellservice
The service department crew is awesome! Over the years we've bought and brought all our vehicles in for service. Always thorough, always friendly and always trying to accomodate. Today was just the tops!!! I phoned with a desperate plea that we had an oil leak and I needed this vehicle for the following day. They told me to stop in and within minutes, it was up on a hoist and being worked on.
In a pinch - In a pinch
A recent side collision in my daughters new 2013 Sonic resulted in a total loss and left us in a pinch to get on the road again and in a hurry! Bob Tredinnick has been our salesman for all of our last 3 vehicles and I knew we were in good hands. My daughter picked out a used beautiful blue Equinox in superb condition and within 2 hours of coming in the door and deciding which one we wanted Bob and Finance Manager Aaron Havenor with his magic pen got us out the door in a sweet deal with no money down and low interest rate and payments she requested. I was so relieved that these two gentlemen had professionalism skills to help us through this rough spot. We will always be a customer and if you are not one yet you might want to stop in the Rice Lake Don Johnson location and meet these two men that really know how to take care of their customers! Thank you
Great experience with Josh Zimmerman - Nana Di
Great experience and very happy all around. So happy with our new Silverado 1500.. Josh was a great salesman and ended up beating everyone else's price. This was the 3rd car we have bought from Don Johnson in 10 years so that says it all..I highly recommend Josh if you are looking for a very honest , hard working salesman.
Josh spent several years serving our country and you can tell the way he he treats you with respect.
Professional staff - chevy
I purchase a 2014 Chevy Traverse in 2013 and have had excellent service from the service department. The manager and staff greet me by name.
Friendly Sales Competitive Price - 9094kent
Jim allowed me to take an extensive test drive with my 2012 GMC Yukon XL by myself. Many dealers require the salesman to accompany the buyer on test drives. I tested the vehicle on an Interstate highway, a crooked country road and on a rough & bumpy streets and it met all my expectations. Then my wife took it on a 35 mile test drive. We had the vehicle all afternoon and when I returned to the dealership there was no hard sell. Jim asked if I liked the Yukon or if I would like to test drive another of their many vehicles in stock. The price I had in mind was 1500.00 less then the quoted price and when I told Jim the price I had in mind, he agreed to sell the Yukon for the price I wanted. I would recommend Jim and the dealership to everyone & I will most likely buy my next vehicle from Jim Eckhard.
Amazing - Panda8301
Super easy to work with and very friendly! I have recommended Les Mack to many friends and family members.
service - ebarwick
oil chg. & filter, and car wash completed in a very timely manner.
We were treated as a valued customer even though our service
was free under warranty.
Truck purchase - ritchie355
We had e-mailed several dealers to see what kind of trucks they had on the lot. Our first stop was at Stark and we were able to find just what we were looking for. Chad was very nice to work with, was not pushy and eager to find us what we were looking for. The other staff we worked with were very friendly, reliable and willing to meet our requests. It was a pleasure doing business with all.
New car...Sticker price. - Mariephoenix
Friendly folks, are willing to help even after car leaves the lot. BEWARE....you pay taxes off the sticker price , not the deal you haggle. They also include the rebate in that haggle, so don't think you are still getting those perks!
"Frustrated" - Greenlaker
"Worst truck buying experience ever" They had me so confused, the salesman would show me the options that were on the truck and the window sticker price then write the price of this truck on a piece of paper. They did not have the truck with the options that I wanted in stock. He showed me many different trucks with options, by the end of the day I did not know what price went with what truck. We finally agreed on a truck, the price the salesman said the truck was going to cost was not the same price that what the Sales Manger and Finance person put together on the agreement were not the same. All of a sudden the truck price increased, At this point they have me so frustrated that I just what to get out of their, so I signed the agreement . Would not recommend this dealer to anybody.
Awesome experience with a few hiccups, Loved it - LukeHaag
I purchased a 2013 Genesis Coupe at the end of March here at the "used imports" part of Zimbrick.
I worked with Carlos Pelaez and his manager Anthony Saunders. The whole experience that day was awesome. Carlos was very personable and made the whole sale very pleasant.
The first month or so of owning the car had a few hiccups that were not entirely the dealership's fault but they did everything they could to make sure I was satisfied.
The amount of effort that Carlos personally went to for me to make things right was really awesome. Seriously, do yourself a favor and ask to work with Carlos if you buy a used import from Zimbrick.
Take pride in what you sell!! Buyer beware! - Boomer
I recently purchased a 2013 Cadillac ATS from Parson's GM of Eagle River Wisconsin. I am completely dissatisfied with this dealership from Sales to Service. From the initial pickup of my new car, the car was not detailed, it was not waxed, not vacuumed, there were big sticker residues all over the windshield, and not even a half a tank of gas to say the least. Since it was pouring rain at the dealership for pick up, I meticulously went around my new car after I got home and found other problems. There was a big gash in the driver's front tire and wheel and the passenger side parking light was burnt out... and this car sat on their lot for 8 months without them even noticing it! After emailing my salesman as soon as I noticed these problems, I scheduled an appointment to have these looked at. Before they replaced my tire, I was immediately accused of gashing my own tire, and I stated this is the third car I purchased from you in 15 years!! I received a sarcastic comment, 'well, the customer is always right, but who's paying for this?' After they replaced my tire, I had to drive back immediately to have my TPS sensors reset since they did not set it right or even had the correct air pressure in each tire. When I saw 3 service employees standing around my new car trying to figure out how to fix a TPS service light and one of them is 'leaning up' on my new car in confusion, and to see their patches on their clothes that indicated 'Certified GM Technician', I had to laugh in disgust. I am a loyal GM buyer, but this is now making me think twice about ever buying a vehicle from this dealership again. I also felt that I was screwed over on my trade in when now I see that they're selling it for $6,847 and giving me only 3,000 for my 2008 Cobalt but telling me it wasn't worth any more than that. I'm an avid car enthusiast and take pride in my own vehicles since I was a teenager. When I traded in my 2008 Cobalt, not only did I just wax it, detailed it, but I also left my $5,000 stereo system and a second set of tires and wheels in it as a selling point hoping to get more, with not even one single scratch, dent, and hardly any rust at 128k miles!! To bring home a new car that is not even detailed or even gassed up is one thing, but to trade in my car that is cleaner, detailed, gassed up, and waxed makes me think that they only cared about making the sale and they take no pride with their vehicles on their own lot.
Terrible Sales and Manager at this Location - SunnyDay
After working with a sales associate for a day and a half to purchase a truck...and waiting all morning for them to send me the purchase contract...they call and tell me they are going to sell to someone else because they were there and willing to pay more...AFTER we already negotiated the price of the truck, the price of my trade-in, and how I was going to pay for it and when I was going to come pick it up!
Terrible management and sales oversight at this location.
Do yourself a favor and avoid this dealership.
All Lies - Aeholtzen
We drove 3 hours to look at a 2009 Chevy Traverse. We told Danielle Blake we were coming in from out of town. We told her we were very interested and would like to purchase it if it all checked out. We got there and the car was getting new tires and breaks so it was up on the lift. We couldn't even get in it. We waited almost an hour while she "talked with her manager" about when it would be ready. They made us put a $500 deposit down since we wouldn't be able to wait the 6 hours for it to be ready that day. They also questioned us as to why we weren't financing through them. We did it through our local bank. When we drove 3 hrs back to get it Danielle wasn't even there. Danielle had promised us a check would be waiting for us to get our deposit back. When we got there they had no idea about the check. Then they said they would mail it to is in a few days. It has now been 2 weeks and no check. I called and they said it had to go through their corporate office and it will "take time". Never going back to that dealership or recommending it to anyone.
Overall terrible experience! - justjake
After purchasing multiple vehicles at another local dealership we considered giving John Paul's a try. During the first visit we stood in the showroom for nearly 15 minutes and we're never greeted. When we asked for assistance we were asked how we got in since it was within 30 minutes of closing rather than an offer of assistance. Needless to say we took our business elsewhere. However, we recently returned reluctantly to this dealership and again had another awful experience. Sales people that try to use old school tactics to force a sale as opposed to working with a customer. A sales manager that will talk down to you after explaining his own inflated, egotistical story of how he got to where he is in the business. It's amazing that these types of tactics still exist in today's modern age of the car shopping experience. Instead of being considerate to a customer during the negotiation process, it seems that the belittle and disgrace technique suits this dealerships staff just fine. Nevermind the lack of knowledge displayed by the sales person in an effort to secure a deal. This lack of knowledge is something one can accept providing you don't lie to a customer in the process.
Azealea Seward - Azealea Seward
Roberto Sandoval was awesome, he is a motivated Salesman with integrity and persistent he will get the job done. Great job Roberto and will be going fishing soon, God bless you.
BAD OIL CHANGES - guitar
Two oil changes in a row, they not only shorted me a quart of oil (which will wreck the engine in the long run) but put in the wrong oil. They put in WD30 instead of WD20 and didn't tell me.
When I had them change out the oil the second time, I had to sit there almost two hours and they refused to admit their fault saying "Sorry for the misunderstanding."
Do not go there unless you know cars and plan on checking up on their work.
Take money no help with warranty - Dajablu
Got a rebuilt "GM" transmission,$4100.00 cost R& R. I have all service done at GM dealers above and beyond warranty requirements. After 11 mo. 27 days and 103000 miles transmission is shot, never towed and all highway miles. GM says tough luck buddy.wants me to do it again.I said no.I went to people that rebuild for everyone, cost me $2750.00 installed with 3 yr/ unlimited mileage warranty.
To xxxx with GM service. I will never step foot in a GM service dept again, I own a Cadillac DeVille a Trail blazer and a Chevy express van, they will never see a GM garage again, piss on them. I also will purchase my vehicles from auctions from here on no more BS GM warranties for me.F Palmquist
Highly Unprofessional Sales Staff - Rich
I agreed to a down payment so that they would transport a truck up from another dealership for me to look at. The email from the sales person explicitly stated that my down payment would be refunded if i decided that I didn't want the truck. I decided I didn't want the truck and they refused to refund me. I never signed anything or ever met them face to face. All communications was through email so i have documentation showing they have no grounds to keep my money. I tried calling the sales manager and he claimed I committed to buying a vehicle from them and would not read through the email conversation i had with the sales person. I would never do business with them in any capacity again!
They didn't price match. - ihaveacrv
I made an appointment to get an oil change. Then I found a coupon for a cheaper oil change at Wilde East Towne Honda, so I asked if Zimbrick would match the price. They said they would not price match, so I got in sooner at Wilde East Towne Honda and got a cheaper oil change. Now I don't bother with Zimbrick.
horrible - amiee0809
I have a 2010 traverse and when I got it from the lot I herd a noise the sales lady said it was normal,I said okay. Got it home found out in the long run I need a whole new front in, also I haven't even had it a year and my timing chain is going out, theirs a lot of recalls on my my suv. My power steering is gonna need done soon, when you go to buy something you want it to be save on the road not have to worry about breaking down right away. After paying that kind of money. I have to get front tire care of the front end being bad. Car dealers need to watch what they sell before it goes out on the line. I have kids to think about. I got your car from 199ride.com and took out extra coverage on it but some stuff isn't covered and I'm not happy when I thought I had a safe ride. My mechanic said that's why the other people traded it in, but the car dealer never fixed any of it before reselling it.
Wrong Hitch - Jean
Things started off good. I called and asked if they install a 2 in hitch on my new 2015 Encore. They said sure and w/in a few minutes called me back with a quote for the hitch and installation. I clarified it was for a 2015 encore 2 in hitch. "Yes, will see you next week" vehicle was dropped off, phone call received couple hours later stating hitch is on. Went to pick up vehicle, paid the bill, looked at my hitch, and it was THE WRONG SIZE!!!! Went back in to the service dept, told them it was the wrong hitch. Nobody knew anything. Finally someone directed me to the parts dept. The salesman told me 1 1/4 is what the factory recommends...In a not so friendly manner. No apology, no offer to put the requested size on. The least they could have done is thrown in a 2 in adapter. " Fleet Farm sells them" is what I was told. I said...maybe next time try calling the customer before installing a non requested part. Bob Fish is not known for there customer service, but I took the chance thinking...."it's a Hitch, how could they possibly screw it up" Lesson learned. I, like many people In this community, will not go back or recommend doing business with this dealership.
Worse Care Buying Experience Ever.... - tswbvaj22
Worse Care Buying Experience Ever....
This has got to be the worse car buying experience I ever had. The Sales person was quiet and distant throughout the whole transaction, which left me and my wife in the dark with what was happening. We did ask a few times for updates to where we were in the financing process, but they simply just took my driver’s license and told me that they will get me when the finance representative will be ready for me. That took a good two hours of us sitting, and throughout the whole time waiting, the sales representative only checked on us once.
The next day, I looked over the paperwork and realized that they switched the wrong plate number to my car, did not add my wife to the title, and titled it at the wrong address. Again, we were left in the dark for almost two hours waiting and no one ever went through the paperwork to confirm that everything was correct before we signed. Yes, I should have looked over the paperwork more closely, but they kept us waiting so long that they were already at closing time by the time we met with the finance representative. So, the signing of the paper work was rushed through.
When I called the sales representative to tell her that the information on the title was not correct, she had the nerve to tell me that if I would have bought the car the day before when I first saw the car, she would have more time with me. Apparently she was too busy to help me the day that I did buy the car (the sales representative was only help one other customer and the dealership was almost empty). They did update the plate number, but they were not willing to update the title with my wife’s name or address. The sales representative simply stated that they are not able to do that (with no explanation why).
Again, the worse car buying experience ever!
Sales & Leasing Consultant
Sheboygan Chevrolet Buick GMC Cadillac