Easiest New Car Buying Experience Ever - SueL
My husband and I were in the market for a new minivan. We were deciding between a Toyota Sienna and Chrysler Pacifica. I really liked the Sienna and after finding one on line at Andrew Toyota, we decided to look further into it. We got a price quote via email, took the quote we received into the dealership and met with Mark. We then went for a test drive and immediately decided this was the vehicle for us. Mark took time with us, answered all our questions and even gave us great suggestions so we could pick up the vehicle earlier than expected. It was the best, easiest new car buying experience we have ever had. We cannot recommend Andrew Toyota or Mark Brandofina highly enough.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant- Ben Türkçe konusurlar. Je parle français.
Sales & Leasing Consultant
Service - Humtum
I always go to David Olguin for service advice. He's very honest and knowledgable. He always finds me a deal and only suggests a service when it's really needed. I would highly recommend to work with him.
Thanks again Bob! - mx8877
I really enjoyed working with my sales person, Bob Parsons. He wasn't high pressured, quickly made arrangements to allow us to test drive the vehicle we were considering. When we did decide to purchase the Tundra, he helped negotiate a good deal, did an excellent job making sure the truck looked fantastic for our pick up and lastly did a great job explaining all the features of the truck and Kolosso's service.
Sales & Leasing
Great experience getting my first car here - Zijian Ni
Searched online for used Honda CRV, and found one in Heiser Toyota. Altaf served us for test drive and making the deal. He is friendly and professional, helped us with all our questions. The car was in great condition except the air conditioner, but they fixed the problem by installing a new A/C system for my car for free. The car is now parking outside my apartment and I'm really happy I could get it from Heiser.
A Very Pleasant Experience - Sheri
Bill Grunert made our new vehicle purchase a very pleasant experience. In a few short hours we were driving out of the lot in our new RAV4.
My experience was Amazing! - Truck
Looking for a car. Please choose Toyota East Madison! Awesome customer service, Super friendly people and very patient. They are selling Great vehicle's and they have that right touch Customer service. Thank you!!
Best car buying experience - Nina
This was the best car buying experience I've ever had! Colt and Fran were absolutely amazing to work with! I absolutely will return for future vehicle purchases.
Very responsive - Paul W.
Although I did not buy a vehicle from this dealership, they were extremely attentive to my Internet inquiry and very aggressive in their pricing offer. Toby and Val were excellent to work with, and the only reason I didn't purse a purchase from them was their distance from me. I would certainly recommend them to anyone looking for a good deal on a vehicle purchase.
Second Tundra - tundra2
I recently just picked up my second brand new toyota tundra. As before the service was very friendly and helpful. The process was very smooth and the staff worked very hard to get me the best price. I will be going back in a few years for my third tundra.
Short and Sweet - GreatMomandDad
Our experience was great, low pressure sales, sales person very personable and very informative, speed with which the transaction was handled was painless. We appreciated our sales person Travis's help and opinions.
Love my Rav - Rav4 love
The experience of buying my Rav was a good one. The salesman and dealership was very good to great to deal with. The Rav was clean polished and looked like new when we picked it up. I love my new car. Finance man was to pushy in suggesting add on warranties and changed his attitude after I said no. Was quite obvious. Left a bad taste in my mouth after a very good buying experience. Otherwise a great experience. I am pleased.
Easy to work with - Bob Tundra
I go to Smart Motors because I trust them to give me the best new car deal and trade in value. They run a smooth operation and there are no surprises. Phil and Lee take the time to explain vehicle and protection options which helps make for an easy decisions.
Always a good experience - NorthWI
I have been dealing with Ashland Honda Toyota since before I bought my first car there in 2013. Even prior to a car purchase they have always treated me in a very friendly yet professional manner. I have never had an issue with the quality of their work.
Very easy to do business with! - Claude442
I have been buying Toyotas from Hesser for many years. I find them easy to work with, they answer your questions with no "beating around the bush", they give a good trade-in value for your old car, their service is honest, fair and your vehicle is fixed promptly. One of the things I like best is, the salesman has the authority to sell the car. None of this "bull" about having to check with the boss every time you make a counter offer like other dealerships do.
Con Artist .... - Marcell
Normally I don't write bad reviews but in this case I feel you need to be informed. ..I purchased a used mini van from Don Jacobs on Feb 8th 2017 I found out after I signed paper work that it didn't have floor mats and only one key ..they gave me $100 of the sale price of a $300 key... 30 days later it won't pass emissions and the engine lite comes on and goes off so I take it to a different dealer ( the one across the street) and finds out it needs a engine head and a EFIM Pump.. So I know when you buy a used car things happen but 30 days????? ...The Toyota Car Warranty I purchased only covers internal Moving Engine parts ...well the engine head doesn't move so they won't cover it and the emissions pump is not an internal moving part aside the engine....So I go in Don Jacobs and ask why would you sell me a van that won't pass emissions and needs major engine work? .. You would think a Dealership should inspect and take care of these issues before selling anything I bet Ebay or Craigslist has better choices. ..... The Answer: we didn't see any codes so we can't do anything..Im stuck with this van as its getting fixed from a competitor 30 days later ..I'm self Employed and would never do any of my clients the way I've been treated......I will never In any lifetime by another anything from these con artist... I have Paper work form the date I purchased to the date I got it fixed ..Don't believe the response if any from this review .. I just left the Dealership and they can't do anything except keep telling me Have a nice day...She said it 3 times....If you want proof just call me or email and Ill show you all of my paperwork...I don't write a bad review and hide behind a fictitious name...here is my name and email.... Marcell Guyton 414-315-3222 Marcell_Guyton@att.net ..Don Jacobs stands for Con Artists at its Best....
disappointed - PC
The dealership service people are courteous, but the service department did not fix the problem with the back door on my 2016 Highlander. Further, they are content knowing that it is not fixed. I've brought in the Highlander several times to get the back door fixed. The last time, they acknowledged it was not fixed but said there is nothing more they can do. A couple of Saturdays ago, we had some food fall to the ground while we were trying to open the back door.
Ignore the billboards about client service/experience! - displeasedinoshkosh
Ignore them because they're just not true when it comes to this dealership.
We'd previously had an awesome experience with Steve Franzen at this dealership when buying a new Sienna. We returned because of that experience.
This time -- it was a totally different deal. It was the end of the month and the pressure was on to close sales. We were patiently waiting for a settlement from State Farm as the Sienna got totaled in an accident. After negotiating a deal on a new car and offering to put money down, the sales folks got antsy as month end approached. On the last day of the month, we still didn't have cash in hand from State Farm. The sales manager Mr. Vong informed us that he had goals to meet and we needed to pick up the car that day -- or he was putting it back on the lot. Apparently the deal we'd negotiated meant nothing and they just couldn't wait any longer --- because they had goals to meet and sales to make! Great customer service from Mr. Vong! NOT!
Mark Toyota Screws Over Cancer Survivor - TJ
Do not do business with Mark Toyota! In sum, they are dishonest and will not be true to their word. We bought a 2005 used truck and it had nothing but issues with it from the start (one of which was major having to do with the water pump). After having it fixed, the head of used sales Elton, inspected all the parts my mechanic replaced and promised to pay us $300 to offset the immense money spent in repairs on this vehicle (repairs Elton also concluded needed to be done). After a month of the check never arriving, I called Elton, who again reassured me that the check was in the mail and that I would receive it asap. Another month goes by and I call again to find out that Elton is on vacation, leaving me only to deal with Tim the gm, who, claimed his head of used vehicles (Elton) had never been granted authority to pay us for our loss and that he would not honor Elton's word/agreement to pay us for our loss. Whether Elton had the authority to compensate us, or if Elton was lying from the get go to get rid of us, I do not know, but the principle stands that if you promise your customers something, a company should, if they are honest and care about their clientele becoming repeat customers, follow through on their word/promises. This vehicle after inspection by our mechanic, has numerous issues, most of which our mechanic and Elton both agreed should have been taken care of prior to putting it on the lot for sale. As of now there is a grinding noise that I once again have to have looked at. I will never do business at this company again nor will I recommend them to anyone in the Stevens Point area. Having just beat cancer after a long and terrible six year battle (including 24 weeks of chemotherapy) the stress of dealing with this dealership is not worth it to us or our health.