Professional Service Across the Board - Jason Weseman
My initial contact with Andrew Toyota was with Jessica Klappa via email many months ago. I was initially interested in purchasing another Highlander to replace the one I've had for 13 years. Jessica presented many options and we had many discussions over price, all very respectful and professional. Although I didn't end up purchasing a Highlander, I was very impressed with how Jessica did her job and left me with a very positive impression of Andrew Toyota.
Months later I decided that the Acadia was the right vehicle for me and drove many models at many dealerships. I was wholly unimpressed with ALL of the dealerships that I visited, test driving cars with broken taillights and NO arm rests (which they would fix, but only if I financed with them). When the SLT-2 came up at Andrew, I felt confident that I would have a much better experience.
Jessica as fantastic again as my first point of contact, making it easy to set up a test drive. When I arrived for my scheduled appointment, Olivia was ready and waiting to show me the truck. She was extremely knowledgable about the vehicle, which was impressive for a Toyota dealership. She was courteous, respectful, and not pushy in the slightest. We couldn't agree on a price upon first visit, but we left on great terms and decided that we would continue the conversation.
Olivia had great followup, and we were able to compromise on a GREAT price for a fantastic truck. I have already recommended Olivia to friends and colleagues when they need a new car, and I will definitely be working with her and Andrew going forward. She went ABOVE and BEYOND any reasonable expectations and made my wife and I feel like family.
Andrew Toyota, you have a STAR in Olivia Evans. And I would never have gotten to meet her were it not for Jessica, another gem. Allen in Service was great for the couple of things that needed servicing, and Mike was very courteous when we were trying to agree on price.
A great experience all around, I'm an Andrew customer for life.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
kevin nelson - mirage
kevin was very nice and honest . the first time i was there i did not purchase a car but Kevin is the reason i returned to this dealership and bought a auto from him.
Easy Peasy - ruthhelen45
We went into the dealership knowing exactly what we wanted and ready to buy. We asked for the absolute best price they could offer. We had visited a couple of other dealers and done our research beforehand. They beat out other quotes, and had the vehicle we wanted in stock (other dealers could have gotten it for us, but was not on their lots). Becky was friendly and knowlegeable. No high pressure for the extras offered as we were going through the financing aspect. Overall, a very good experience with the sales aspect.
Top notch customer service - Habler
Bill has outstanding customer sevice along with the Toyota Team. They made the whole process so simple and a couple days later I was driving my brand new Toyota RAV4. I would highly recommend them for your vehicle needs whether it be buying or leasing.
Best car buying experience - Nina
This was the best car buying experience I've ever had! Colt and Fran were absolutely amazing to work with! I absolutely will return for future vehicle purchases.
"Ask for Michelle" - Lorelei & Dale
Ask for Michelle! Michelle is a very kind, considerate and likable person. She listens and is so helpful with any questions you have. She is easy to talk to and also returns your phone calls promptly. Not a high pressured sales person and not intimidating. She made our experience great. So great that we purchased 2 vehicles on the same day.
Ask for Michelle, tell her Lorelei & Dale sent you
Sales & Leasing
Friendly and Painless - danblend
Very customer focused, Tashi helped me maneuver through the process with the help of a great team. The entire process end to end was very professional and painless. Negotiation was simple and flexible. The entire staff was friendly and accommodating. I would come back for sure in the future.
they found the terrific vehicle for us - hertaji95
I am very happy with my experience at this Russ Darrow Dealership. Our salesperson was very knowledgeable, and found exactly what I was looking for. It was such a pleasure dealing with all the staff members at this store. Based on what my wife and I told them we were browsing for they found the terrific vehicle for us.
Love my Rav - Rav4 love
The experience of buying my Rav was a good one. The salesman and dealership was very good to great to deal with. The Rav was clean polished and looked like new when we picked it up. I love my new car. Finance man was to pushy in suggesting add on warranties and changed his attitude after I said no. Was quite obvious. Left a bad taste in my mouth after a very good buying experience. Otherwise a great experience. I am pleased.
Second Tundra - tundra2
I recently just picked up my second brand new toyota tundra. As before the service was very friendly and helpful. The process was very smooth and the staff worked very hard to get me the best price. I will be going back in a few years for my third tundra.
Best of the Bunch - Capable1
Phil W at Smart Used was the perfect combination of relaxed and knowledgeable as we tried to make the best choice of used car for our family. It was not a "pressure" type of experience at all. We were left with the impression that Phil truly wanted to be a helpful guide in our search for the car that would satisfy our stated requirements. The selection of vehicles was just right. Everything we sat in or drove seemed solid and clean. There was no question the vehicles on the lot were quality tested and approved by Smart Toyota. That being said, the pricing was fair and not subject to much negotiation. We left the dealership satisfied with OUR choice and also with the feeling we would be taken care of after the sale. Of the 5 dealerships we visited yesterday, Smart of Madison left us with the greatest sense of integrity and seemed to be more intent on developing relationships with customers than on selling a car which may not fit the customer's needs.
Low stress dealership. - Criffles88
Car buying is stressful in any situation. The crew at Hester Toyota is welcoming, calming, and a relaxed environment. My boyfriend and I went to purchase him a car and were helped by Ed. He never made us feel pressured and answered every question we had and then some. The other members of the sales team talked to us as we waited and made us feel welcome. We ended up buying two vehicles that we love. Our experience here was the most low stress and painless car buying experience we've ever had. I would highly recommend them.
Efficient and courteous service - RufuS9
A competitively priced place to get routine maintenance - i.e. oil change, vehicle inspection, etc. Staff is pleasant, knowledgeable and efficient. Clean waiting rooms/rest rooms. Plus there is a whole showroom of new Toyotas to gawk at.
Con Artist .... - Marcell
Normally I don't write bad reviews but in this case I feel you need to be informed. ..I purchased a used mini van from Don Jacobs on Feb 8th 2017 I found out after I signed paper work that it didn't have floor mats and only one key ..they gave me $100 of the sale price of a $300 key... 30 days later it won't pass emissions and the engine lite comes on and goes off so I take it to a different dealer ( the one across the street) and finds out it needs a engine head and a EFIM Pump.. So I know when you buy a used car things happen but 30 days????? ...The Toyota Car Warranty I purchased only covers internal Moving Engine parts ...well the engine head doesn't move so they won't cover it and the emissions pump is not an internal moving part aside the engine....So I go in Don Jacobs and ask why would you sell me a van that won't pass emissions and needs major engine work? .. You would think a Dealership should inspect and take care of these issues before selling anything I bet Ebay or Craigslist has better choices. ..... The Answer: we didn't see any codes so we can't do anything..Im stuck with this van as its getting fixed from a competitor 30 days later ..I'm self Employed and would never do any of my clients the way I've been treated......I will never In any lifetime by another anything from these con artist... I have Paper work form the date I purchased to the date I got it fixed ..Don't believe the response if any from this review .. I just left the Dealership and they can't do anything except keep telling me Have a nice day...She said it 3 times....If you want proof just call me or email and Ill show you all of my paperwork...I don't write a bad review and hide behind a fictitious name...here is my name and email.... Marcell Guyton 414-315-3222 Marcell_Guyton@att.net ..Don Jacobs stands for Con Artists at its Best....
Amazing Experience - hollister3500
Rick went above and beyond to find me the specific 4Runner (color, rare pro package ) and was able to get it to me amazingly quick. I've never had better service from any other dealership or salesman and I purchase a new vehicle every year.
Mark Toyota Screws Over Cancer Survivor - TJ
Do not do business with Mark Toyota! In sum, they are dishonest and will not be true to their word. We bought a 2005 used truck and it had nothing but issues with it from the start (one of which was major having to do with the water pump). After having it fixed, the head of used sales Elton, inspected all the parts my mechanic replaced and promised to pay us $300 to offset the immense money spent in repairs on this vehicle (repairs Elton also concluded needed to be done). After a month of the check never arriving, I called Elton, who again reassured me that the check was in the mail and that I would receive it asap. Another month goes by and I call again to find out that Elton is on vacation, leaving me only to deal with Tim the gm, who, claimed his head of used vehicles (Elton) had never been granted authority to pay us for our loss and that he would not honor Elton's word/agreement to pay us for our loss. Whether Elton had the authority to compensate us, or if Elton was lying from the get go to get rid of us, I do not know, but the principle stands that if you promise your customers something, a company should, if they are honest and care about their clientele becoming repeat customers, follow through on their word/promises. This vehicle after inspection by our mechanic, has numerous issues, most of which our mechanic and Elton both agreed should have been taken care of prior to putting it on the lot for sale. As of now there is a grinding noise that I once again have to have looked at. I will never do business at this company again nor will I recommend them to anyone in the Stevens Point area. Having just beat cancer after a long and terrible six year battle (including 24 weeks of chemotherapy) the stress of dealing with this dealership is not worth it to us or our health.
After asking to verify price, it was, then was not. - Steve
I found a car I wanted online, contacted them to verify the price, one person thought it was correct, but wanted to verify and have a sales manager call me back with confirmation. So far, so good. Sales manager calls me, confirms the price I saw online was accurate, and we move forward. He was going to review my trade information for an estimate (to be confirmed in person during my visit) and call me back. Instead, several hours later, i got a call that they in fact could NOT honor that price, that it was a mistake. He felt bad, but did nothing to offer amends.
This is why I asked for them to CONFIRM the price before we moved foward. The price was confirmed, I secured a loan at my credit union, and had arranged to take a day off from work to go get the car this week. This would be the EASIEST deal they had all month. But, instead, it's become a negative experience.
In my business, if we make a mistake, we suck it up and honor it, and move on, having learned from it.
A sales manager did finally call me to try and patch things up. They offered a small concession off of their listed price, but it wasn't enough to make it happen for me. At least they tried something. So, still not a glowing experience, but they worked to correct their mistake. He's going to see if he can find me something that might work. I increased my "star" rating for them in relation to the update.
Excellent Experience - pharmlpa
Brian Sing from get go was friendly, not pushy. Helped us every step of the way. Tena was very informative. Financial person very nice. Would recommend this dealership to anyone.