Phenomenal Customer Service and Staff - Fbustamante
I recently purchased a vehicle from Andrew Toyota-Scion and my experience was phenomenal. Initially, I was hesitant about going into the dealership because I had previously gone to a different Toyota dealership and it was an overwhelming and frustrating experience; no one seemed to know what they were doing and I literally had to deal with five different members. Therefore, I cannot express enough how pleased I was with the service I received at Andrew Toyota-Scion. Jimmy V was the sales member whom I had the pleasure of doing business with, he was knowledgeable, efficient, and very patient. He definitely delivered a simple, honest, and hassle free vehicle purchase experience.? Also, Laurie from the finance department was friendly and personable; we exchanged some stories and laughter while I signed my new contract. I am now a proud owner of a Toyota Highlander! Thanks Andrew Toyota-Scion.
2014 Toyota Tundra - 2014 Tundra
Our salesmen Tony Chan was very friendly and polite. He went through all the available options and was very patient showing us their inventory. Tony was very easy to work with and a knowledgeable salesmen.
John Morgan was our finance manager. John was very helpful explaining warranty and coverage options and was very easy to work with.
Overall this was a good car buying experience and I would highly recommend this dealership if you are looking for a good deal on a new or used Toyota
Saved Me! - JenS
I had a motor vehicle accident and needed a replacement vehicle quickly! Chris H. took excellant care in listening to my needs and found me a vehicle that was meant for me and was just perfect. And it was in my price range!!!
Great service from all and this was a very painless process. Best dealership I have dealt with ever!
Very helpful and knowledgeable sales professional - Beachlovingnana
Bill Grunert was a very helpful and knowledgeable sales professional and I enjoyed working with him. He was easy to work with, extremely knowledgeable about his products, straight forward and honest and he quickly had my respect and trust. This was our first time at this dealership and I highly recommend going there--everyone was so friendly and helpful. Bill has extensive knowledge and experience with Toyota hybrids--is the expert there. I would encourage anyone interested in a hybrid, to go to him. He patiently answered all my questions and helped me better understand the hybrid. I thought I wanted a hybrid when I went there, and I KNEW I wanted a hybrid after my first visit there, even before driving it! Purchasing a vehicle is hard and involves so many decisions and I appreciated all the help from Bill and from Ericka Thompson, business manager (she is stellar and fun to work with!). I also was treated kindly by sales managers Jim Bechtold and Becky Webb and met the friendly manager of the service department. I highly recommend International Autos in Sheboygan and working with Bill Grunert. Bill genuinely wanted me to be happy with my decisions and purchase and never pressured me. He's a great guy and I am now a delighted RAV4 hybrid owner! Thank you to all who helped me
Perfectly Positive - lisa4009
Working with Lee Kwiatkowski was a pleasure. I would strongly recommend her and the rest of the crew at Racine Toyota in Sturtevant, new location by the interstate. Very friendly, helpful, and respectful. I especially appreciate the follow up after the buying experience. Knowing that if I have any questions or concerns, she is just a phone call or visit away.
Great customer attention! - John Horton
I bought a 2016 Rav4 hybrid and the experience I had with my salesman JJ and with East Madison Toyota was outstanding. I will for sure return to them when I make our next auto purchase.
Absolutely satisfied - Truckhappy1951
Mike our salesman was awesome, he was honest and went above to make sure we were satisfied in every way with our purchase.
I would recommend our entire experience to anyone purchasing a vehicle
Excellent Experience - pharmlpa
Brian Sing from get go was friendly, not pushy. Helped us every step of the way. Tena was very informative. Financial person very nice. Would recommend this dealership to anyone.
perfect - nydrtbp74
You really took your time with us. A lot of men and women at Russ Darrow ended up being informed and specialist. Russ Darrow exceeded all my expectation, It actually was a experience that is excellent. Considering what simply put I told them I happened to be in search of they found the car that is perfect me!
Very pleasant people to work with, would highly recommend - 1 tough customer, satisfied
From Brandon Wilder all the way to finance department and anyone in between, excellent to work with, not pushy, and very respectful in every way. Excellent in letting you know what is going on with your purchase,. From a 1 to 10 rating I would give the dealership a 11. That being said I'm a pretty tough customer to please. Hope your experience goes as well as mine did. Thank You and have a great day.
First time at Toyota of Wausau - Abbotsford foodman
My wife and I where treated as we where the only people at Toyota of Wausau. The salesman was friendly, helpful, willing to give advice on everything, can not mention all the good things about Glen. I will return and ask for Glen personally.
Thank you Toyota of Wausau
Very accommodating during my car search - Cube
As a part of a lengthy search, among at least a dozen makes and models, for a car to replace my aging Acura TSX, I conducted test drives of three different variants of the Toyota Camry - the XSE, XLE and XLE Hybrid. The folks at Smart Motors, and Chris LaCrosse, in particular, was always helpful and responsive to my needs, and I would not hesitate to heartily recommend him. He even responded to one message to me while he was out of town on personal business. (BTW, the list of Select employee(s) worked with shown for this dealership is *seriously* out of date!!)
courtesy - Caryl Bellanger
l bought a used car, and did not receive even a one day warranty. also did not even fill the fuel up. no courtesy call either
Wonderful Experience, we couldn't be more happy - Michelle Haworth
We did an extensive vehicle search across several brands. When we arrived at Hesser Toyota, we were greeted by Ron Matzke. He took the time to get to know us and exactly what we were looking for. The 2017 Toyota Sienna ended up being our selection and Ron gave us a very competitive price and trade-in value. He always made himself available to talk with us about any questions we had in the process and stresses after-the-sale customer service being what he spends time on the most. I have nothing but positive things to say about the whole process and in our dealings with Ron. I highly recommend him to anyone looking for a vehicle.
After asking to verify price, it was, then was not. - Steve
I found a car I wanted online, contacted them to verify the price, one person thought it was correct, but wanted to verify and have a sales manager call me back with confirmation. So far, so good. Sales manager calls me, confirms the price I saw online was accurate, and we move forward. He was going to review my trade information for an estimate (to be confirmed in person during my visit) and call me back. Instead, several hours later, i got a call that they in fact could NOT honor that price, that it was a mistake. He felt bad, but did nothing to offer amends.
This is why I asked for them to CONFIRM the price before we moved foward. The price was confirmed, I secured a loan at my credit union, and had arranged to take a day off from work to go get the car this week. This would be the EASIEST deal they had all month. But, instead, it's become a negative experience.
In my business, if we make a mistake, we suck it up and honor it, and move on, having learned from it.
A sales manager did finally call me to try and patch things up. They offered a small concession off of their listed price, but it wasn't enough to make it happen for me. At least they tried something. So, still not a glowing experience, but they worked to correct their mistake. He's going to see if he can find me something that might work. I increased my "star" rating for them in relation to the update.
Costco Discount gone bad - stevemia
I came into Safro Toyota on the Costco discount lead. When I went there I dealt with Christian Bajurny, he would not provide me the costco pricing but the Safro above and beyond discount. The discount was fair but other dealers like Heiser and Don Jacobs beat it by 1800 dollars. I provided the discount to Mr. Bajurny but never heard back. As I visited the dealer in person, I thought that they would of know I was serious about buying a new vehicle.
When I left the first time after receiving the discount Su the new car manager said that in the next day the price of the deal would go up 500 dollars. This is not 1980, the high pressure tactics left awhile ago.
Look at other dealers before you go to this dealer, as they are blast from the past high pressure, limited time dealer
Worst customer service! - Unsatisfied
I had stopped to look at used, tried a few out. Salesperson had no enthusiasm to sell. I emailed after to ask a question, no response!I emailed sales manager regarding question, told me they were real busy and someone get back to me soon, well you guessed it, they never called me back. Follow up is #1 when it comes to basic selling. They could have had my money weeks ago, but never returned a call including their management. No follow up=no sale. I would recommend any dealer over this mickey mouse operation. If this is how you are treated before the sale you can expect the same after.Take heed and you will thank me later.
Sales & Leasing Consultant
Andrew Toyota Scion