Great first experience! - Lori Grade
This was our first time buying a car at a dealership, ands it was a great experience. Olivia Evans was knowledgeable, friendly, and answered all our questions. She's made us feel at ease, and did a wonderful job. Vince patiently went over financing and explained all the details. No pressure, honest information=happy customers!
I had a wonderful experience - M Gordon
I dealt with Kevin Nelson and John Plockelman. They both had exceptional customer service. Both of them left me feeling like I would come back to get my next car without question. Kevin was very knowledgeable, fair, and honest throughout the experience. John was also extremely helpful, and also made me feel like a very valued customer. I intend on contacting them again at some point down the road, and also plan on dealing with them regarding a car for my wife. I have been needing a newer car, and both of them left me feeling that I came away very satisfied.
Brandon - Brandon824
It was good 100% Shahat Mohamed Good Sales Men!! I think everyone should come get them an brand new car 2016 camry brand new. I love it
Subaru Certified PreOwned Purchase - Wilcox
We started out at International Toyota working with Seth Meyer and he was able to assist us with the Preowned Subaru inventory next door as well. Seth was friendly as well as knowledgeable about both car brands, and my husband and I appreciated his low-pressure approach.
Perfectly Positive - lisa4009
Working with Lee Kwiatkowski was a pleasure. I would strongly recommend her and the rest of the crew at Racine Toyota in Sturtevant, new location by the interstate. Very friendly, helpful, and respectful. I especially appreciate the follow up after the buying experience. Knowing that if I have any questions or concerns, she is just a phone call or visit away.
Enjoyable Experience! - Lehrke
Not having bought a car for a l o n g time, I was a bit apprehensive. But, I needn't have worried - everyone at East Madison Toyota was friendly, patient, and helpful every step of the way. Unlike some places I have dealt with there was no pressure or intimidation. Alex Lozano was my sales person and I found him to be knowledgeable and so pleasant to work with. Not only did I find a great Corolla, I found it in my favorite color!
Absolutely satisfied - Truckhappy1951
Mike our salesman was awesome, he was honest and went above to make sure we were satisfied in every way with our purchase.
I would recommend our entire experience to anyone purchasing a vehicle
Excellent Experience - pharmlpa
Brian Sing from get go was friendly, not pushy. Helped us every step of the way. Tena was very informative. Financial person very nice. Would recommend this dealership to anyone.
I will be back - whgxrqdh
We have been to many store's, but this was our 1st time going to Russ Darrow. My partner and I was very impressed by their ability to show me what My partner needed. When the time comes my partner and I will be back to this dealership to buy another automobile.
Very pleasant people to work with, would highly recommend - 1 tough customer, satisfied
From Brandon Wilder all the way to finance department and anyone in between, excellent to work with, not pushy, and very respectful in every way. Excellent in letting you know what is going on with your purchase,. From a 1 to 10 rating I would give the dealership a 11. That being said I'm a pretty tough customer to please. Hope your experience goes as well as mine did. Thank You and have a great day.
First time at Toyota of Wausau - Abbotsford foodman
My wife and I where treated as we where the only people at Toyota of Wausau. The salesman was friendly, helpful, willing to give advice on everything, can not mention all the good things about Glen. I will return and ask for Glen personally.
Thank you Toyota of Wausau
2014 Prius V - Sean19751984
After checking other dealerships in the Madison area I found Smart Toyota in Madison the best to work with. Tyler Nadelhoffer my sales agent found exactly what I was looking for at the price I wanted. No beating around the bush I obtained exactly what I wanted. Mileage on the car was good, the car was in excellent shape, and I even saved $3000 below sticker price. At the end after the plates were put on the turn in the paperwork signed Tyler blocked me completely through everything on the car from the area to find the gas release to the extra features of the trunk leaving nothing out. A nice touch was when he synced my iPhone to the car via Bluetooth. Also the rest of the sales staff was exceptional. I was treated with respect and no as a number. I highly recommend this business to anybody looking to purchase a new or used car. As a sidenote I would personally ask for Tyler to be your agent.
My Review - Patricia
My experience with leasing a car was longer and more drawn-out than I believe was necessary. I was at the dealership from 1:00-4:00 pm and spent a lot of downtime waiting in a chair at the salesperson's desk.
After asking to verify price, it was, then was not. - Steve
I found a car I wanted online, contacted them to verify the price, one person thought it was correct, but wanted to verify and have a sales manager call me back with confirmation. So far, so good. Sales manager calls me, confirms the price I saw online was accurate, and we move forward. He was going to review my trade information for an estimate (to be confirmed in person during my visit) and call me back. Instead, several hours later, i got a call that they in fact could NOT honor that price, that it was a mistake. He felt bad, but did nothing to offer amends.
This is why I asked for them to CONFIRM the price before we moved foward. The price was confirmed, I secured a loan at my credit union, and had arranged to take a day off from work to go get the car this week. This would be the EASIEST deal they had all month. But, instead, it's become a negative experience.
In my business, if we make a mistake, we suck it up and honor it, and move on, having learned from it.
A sales manager did finally call me to try and patch things up. They offered a small concession off of their listed price, but it wasn't enough to make it happen for me. At least they tried something. So, still not a glowing experience, but they worked to correct their mistake. He's going to see if he can find me something that might work. I increased my "star" rating for them in relation to the update.
Wonderful Experience, we couldn't be more happy - Michelle Haworth
We did an extensive vehicle search across several brands. When we arrived at Hesser Toyota, we were greeted by Ron Matzke. He took the time to get to know us and exactly what we were looking for. The 2017 Toyota Sienna ended up being our selection and Ron gave us a very competitive price and trade-in value. He always made himself available to talk with us about any questions we had in the process and stresses after-the-sale customer service being what he spends time on the most. I have nothing but positive things to say about the whole process and in our dealings with Ron. I highly recommend him to anyone looking for a vehicle.
Costco Discount gone bad - stevemia
I came into Safro Toyota on the Costco discount lead. When I went there I dealt with Christian Bajurny, he would not provide me the costco pricing but the Safro above and beyond discount. The discount was fair but other dealers like Heiser and Don Jacobs beat it by 1800 dollars. I provided the discount to Mr. Bajurny but never heard back. As I visited the dealer in person, I thought that they would of know I was serious about buying a new vehicle.
When I left the first time after receiving the discount Su the new car manager said that in the next day the price of the deal would go up 500 dollars. This is not 1980, the high pressure tactics left awhile ago.
Look at other dealers before you go to this dealer, as they are blast from the past high pressure, limited time dealer
Worst customer service! - Unsatisfied
I had stopped to look at used, tried a few out. Salesperson had no enthusiasm to sell. I emailed after to ask a question, no response!I emailed sales manager regarding question, told me they were real busy and someone get back to me soon, well you guessed it, they never called me back. Follow up is #1 when it comes to basic selling. They could have had my money weeks ago, but never returned a call including their management. No follow up=no sale. I would recommend any dealer over this mickey mouse operation. If this is how you are treated before the sale you can expect the same after.Take heed and you will thank me later.
Sales & Leasing Consultant
Andrew Toyota Scion