Car Shopping Made Easy - Jim1963
I'm a bit of a stick-in-the-mud when it comes to change. I've had the same car for 15 years and knowing I had to move onto something new, I was apprehensive about dealing with the whole experience. Thankfully Marc was able to find me the car I was hoping for and it was as painless as it could be. Definitely not the high-pressured pitches I was expecting, he simply worked with me and made the experience so much better than I anticipated. The owner, Andrew Schlesinger even made a point to welcome me and thank me for coming in.
Excellent Service - Lavender Mateos
My experience with Mr. Jamie Shay and the Toyota team was excellent. This was my first time leasing a brand new car and Mr. Shay was very helpful in making sure I understood everything. I was able to get exactly what I wanted, plus more because of him. I would highly recommend doing business with Mr. Jamie Shay.
Great experience - R Totsky
We bought a 2016 Toyota Highlander at Heiser. Jorgo was very knowledgeable about the vehicle and it's features. He listened to what we wanted and used that information to recommend a specific trim. He didn't try to over-sell us something we didn't need. We were also considering a minivan and was very patient while we test drove a Sienna and weighed our options. He was helpful without being pushy.
We also worked with Bill Lawrence when finalizing the transaction, and he was very personable and accommodating.
OUTSTANDING! - Bry2286
Outstanding. Calvin Rotes is hands down one of the best cars salesman I've ever come across. Between him and Pat Carr this was the easiest most pleasurable car buying experience I've ever had. As of now we've purchased 3 cars within 1 week from him! We will most definitely be referring him, Pat, and Racine Toyota to our friends and family.
Great experience at Toyota dealership - Camryman
I bought a 2015 Toyota Camry on Memorial day, and got a great price at the price I wanted to pay from Seth Meyer. Seth answered all of my questions and we worked out a deal that was very reasonable and affordable. The car has all the options that a person could ever want, and is a smooth quiet ride. I enjoyed my experience and got exactly what I wanted. Having an amazing credit score is also a plus to getting a great financing rate too!! Thank you Seth and the entire staff at Sheboygan Toyota for meeting my needs.
Happy with the purchase process - Kinch
We ordered a new Prius in April ans recently took delivery. I was kept up to date through out the process and am happy with our new car. We bought this car at East Madison Toyota because we've bought cars there before. Would we recommend them: yes.
Absolutely satisfied - Truckhappy1951
Mike our salesman was awesome, he was honest and went above to make sure we were satisfied in every way with our purchase.
I would recommend our entire experience to anyone purchasing a vehicle
Excellent Experience - pharmlpa
Brian Sing from get go was friendly, not pushy. Helped us every step of the way. Tena was very informative. Financial person very nice. Would recommend this dealership to anyone.
Very pleasant people to work with, would highly recommend - 1 tough customer, satisfied
From Brandon Wilder all the way to finance department and anyone in between, excellent to work with, not pushy, and very respectful in every way. Excellent in letting you know what is going on with your purchase,. From a 1 to 10 rating I would give the dealership a 11. That being said I'm a pretty tough customer to please. Hope your experience goes as well as mine did. Thank You and have a great day.
will continue to recommend - jimmystern97
This is the full time that is second I have leased a vehicle from Russ Darrow. I happened to be very impressed by their capacity to show me what My partner and I needed. These were very patient and worked us down with us to help. Thank you very much for the solution that is great. I'd a experience that is great will continue to recommend Russ Darrow.
Awesome Experience!!! - COROLLAle2015
After researching about car's performances, prices, reviews I decided to go for a Toyota Corolla 2015.
Ina Rumbaugh, was amazingly helpful with the process of buying a car.
She was warm, friendly and knowledgeable.
I wasn't able to bring the car with me after the purchase because some delay with the Insurance.
The very next day after the My Insurance provider faxed all the papers to them Ina and Marci delivered my car to me at work.
I was a very exciting experience!!!!
Both offered their services if I still needed help after all.
Prompt help! - Rick622
My Rav4 was totaled by an errant driver. The body shop had me in a rental car within hours. The salesperson I always work with, gave me advice for working with the insurance company. He figured the value of my car, and helped me find my replacement.
Car buying experience - gpcamc
This is our 5th car purchase from Smart Motors and also we sent our daughter to Al Franklin to purchase her Toyota. This is a really great place to do business and Al Franklin is a dream to work with
(OH OH ended a sentence with aa preposition; hope no english teachers read this---unless the want a really great car buying experience.
After asking to verify price, it was, then was not. - Steve
I found a car I wanted online, contacted them to verify the price, one person thought it was correct, but wanted to verify and have a sales manager call me back with confirmation. So far, so good. Sales manager calls me, confirms the price I saw online was accurate, and we move forward. He was going to review my trade information for an estimate (to be confirmed in person during my visit) and call me back. Instead, several hours later, i got a call that they in fact could NOT honor that price, that it was a mistake. He felt bad, but did nothing to offer amends.
This is why I asked for them to CONFIRM the price before we moved foward. The price was confirmed, I secured a loan at my credit union, and had arranged to take a day off from work to go get the car this week. This would be the EASIEST deal they had all month. But, instead, it's become a negative experience.
In my business, if we make a mistake, we suck it up and honor it, and move on, having learned from it.
A sales manager did finally call me to try and patch things up. They offered a small concession off of their listed price, but it wasn't enough to make it happen for me. At least they tried something. So, still not a glowing experience, but they worked to correct their mistake. He's going to see if he can find me something that might work. I increased my "star" rating for them in relation to the update.
Great to deal with - Toyota guy
Ed T. in sales was great to deal with, really knows the vehicles inside and out. He took a lot of time to walk my daughter through all the features and functions of her new car. I highly recommend Ed and everyone else at Hesser they were the best I have ever worked with!
Referral Gone Bad - Frustrated RN
Long story short, buyers beware! My experience with Jack Safro was definitely not what I was expecting. This dealership does not return calls, has poor customer service, and is completely unethical. They do not care about the consumer. One of the sales managers offered a leather package in order to make the sale on a vehicle that did not have leather seating. I agreed contingent upon pricing (revealed at signing). I went home and thought it over and decided to decline. I spoke to Jason who said "no problem! We can just re-sign everything". I went in to meet with him to sign paperwork and discuss other concerns, but he was not in the building. Several days after I purchased my vehicle, the remaining balance of a down payment which was to cover leather seating was deducted from my account. I later received a useless check made out to both me and the finance company. Jason has not returned my calls. Kathy has not returned my call after she promised she would find out what happened. My money may not mean a hill of beans to them, but I work hard for it. I cannot believe I traveled that far to be treated this way. I should have shopped locally.
Worst customer service! - Unsatisfied
I had stopped to look at used, tried a few out. Salesperson had no enthusiasm to sell. I emailed after to ask a question, no response!I emailed sales manager regarding question, told me they were real busy and someone get back to me soon, well you guessed it, they never called me back. Follow up is #1 when it comes to basic selling. They could have had my money weeks ago, but never returned a call including their management. No follow up=no sale. I would recommend any dealer over this mickey mouse operation. If this is how you are treated before the sale you can expect the same after.Take heed and you will thank me later.
Sales & Leasing Consultant
Andrew Toyota Scion