Great Experience! - Santino
My family and I, came to Andrew Toyota for a new vehicle. They were very attentive and respectful to our needs and customer satisfaction. They were not pushy, nor did they try to up sell us into something we did not want. The sales rep I was working with was very knowledgeable and kind. I explained that I was going to look at other dealerships vehicles, he did not once try to pressure us to stay, but he remained in contact with us and gave us helpful information. He wanted to make sure we were happy, and no matter where we got our vehicle, that we were making the right choice. Needless to say we came back and bought our vehicle from them. Great experience!!! We will continue to give our service to Andrew Toyota!
Thanks Kevin, - sandy
I will recomend Kevin Nelson to anyone buying a car, Kevin is very professional and only has your best interest at heart, is patient and will spend as much time as necessary so that you have a complete understanding of the procedures and vehicle that you are purchasing.
Mary Higgins is a Super Star - Lawanda
When I came into Heiser I had just come from a bad experience at another dealership. Mary helped us buy a great Certified Sienna. She saved our minds and got us exactly what we asked for. The finance dept. Jumps and shouts. Everyone at Heiser has been so great to us. Special thanks to Steve who worked hard to take such good care of us. We will recommend Heiser Toyota to everyone!
Down to earth and yet professional - Abentz
Had the opportunity to purchase a used vehicle from this dealership. Bill Grunert was simply grand and it was a pleasure doing business with him. Ended up working out a great deal and left satisfied without having felt either pressured or floundering. We were on a very tight schedule and everyone at International Toyota was very accommodating and all in all it was a very pleasant experience.
Perfectly Positive - lisa4009
Working with Lee Kwiatkowski was a pleasure. I would strongly recommend her and the rest of the crew at Racine Toyota in Sturtevant, new location by the interstate. Very friendly, helpful, and respectful. I especially appreciate the follow up after the buying experience. Knowing that if I have any questions or concerns, she is just a phone call or visit away.
Great customer attention! - John Horton
I bought a 2016 Rav4 hybrid and the experience I had with my salesman JJ and with East Madison Toyota was outstanding. I will for sure return to them when I make our next auto purchase.
Excellent sales team - Camryfan#1
From the time that we were on the lot to the time of our departure with a car purchase every member of the team was extremely courteous, kind, helpful and informative. All were very attentive and listened which lent to a very pleasant experience. Can't thank you all enough!
Thank you for being steps above other dealerships!!
Top Reviewed Specialists At This Dealership
Sales and Leasing Associate
Absolutely satisfied - Truckhappy1951
Mike our salesman was awesome, he was honest and went above to make sure we were satisfied in every way with our purchase.
I would recommend our entire experience to anyone purchasing a vehicle
Excellent Experience - pharmlpa
Brian Sing from get go was friendly, not pushy. Helped us every step of the way. Tena was very informative. Financial person very nice. Would recommend this dealership to anyone.
pleasant - vkgnqyef77
I had a great experience buying a car at Russ Darrow. They took their time to help me find the terrific vehicle. Some of the best people and customer service I ever had. My partner have never had an automobile buying experience as pleasant as this one.
Very pleasant people to work with, would highly recommend - 1 tough customer, satisfied
From Brandon Wilder all the way to finance department and anyone in between, excellent to work with, not pushy, and very respectful in every way. Excellent in letting you know what is going on with your purchase,. From a 1 to 10 rating I would give the dealership a 11. That being said I'm a pretty tough customer to please. Hope your experience goes as well as mine did. Thank You and have a great day.
First time at Toyota of Wausau - Abbotsford foodman
My wife and I where treated as we where the only people at Toyota of Wausau. The salesman was friendly, helpful, willing to give advice on everything, can not mention all the good things about Glen. I will return and ask for Glen personally.
Thank you Toyota of Wausau
Very accommodating during my car search - Cube
As a part of a lengthy search, among at least a dozen makes and models, for a car to replace my aging Acura TSX, I conducted test drives of three different variants of the Toyota Camry - the XSE, XLE and XLE Hybrid. The folks at Smart Motors, and Chris LaCrosse, in particular, was always helpful and responsive to my needs, and I would not hesitate to heartily recommend him. He even responded to one message to me while he was out of town on personal business. (BTW, the list of Select employee(s) worked with shown for this dealership is *seriously* out of date!!)
courtesy - Caryl Bellanger
l bought a used car, and did not receive even a one day warranty. also did not even fill the fuel up. no courtesy call either
Easy to do business with - Richard McCarten
I just purchased my second Avalon from Ed and the experience was again very positive. I do not like buying cars and Ed makes it easy to do business. Up front and fair pricing, no hidden fees or surprises and most of all there is a level of trust that I am getting the best deal possible. I did check other dealers and the typical car buying assault occurred and I couldn't wait to get out of there!
After asking to verify price, it was, then was not. - Steve
I found a car I wanted online, contacted them to verify the price, one person thought it was correct, but wanted to verify and have a sales manager call me back with confirmation. So far, so good. Sales manager calls me, confirms the price I saw online was accurate, and we move forward. He was going to review my trade information for an estimate (to be confirmed in person during my visit) and call me back. Instead, several hours later, i got a call that they in fact could NOT honor that price, that it was a mistake. He felt bad, but did nothing to offer amends.
This is why I asked for them to CONFIRM the price before we moved foward. The price was confirmed, I secured a loan at my credit union, and had arranged to take a day off from work to go get the car this week. This would be the EASIEST deal they had all month. But, instead, it's become a negative experience.
In my business, if we make a mistake, we suck it up and honor it, and move on, having learned from it.
A sales manager did finally call me to try and patch things up. They offered a small concession off of their listed price, but it wasn't enough to make it happen for me. At least they tried something. So, still not a glowing experience, but they worked to correct their mistake. He's going to see if he can find me something that might work. I increased my "star" rating for them in relation to the update.
Worst customer service! - Unsatisfied
I had stopped to look at used, tried a few out. Salesperson had no enthusiasm to sell. I emailed after to ask a question, no response!I emailed sales manager regarding question, told me they were real busy and someone get back to me soon, well you guessed it, they never called me back. Follow up is #1 when it comes to basic selling. They could have had my money weeks ago, but never returned a call including their management. No follow up=no sale. I would recommend any dealer over this mickey mouse operation. If this is how you are treated before the sale you can expect the same after.Take heed and you will thank me later.
Sales & Leasing Consultant
Andrew Toyota Scion