Above and Beyond Service! - BA
I had just had a terrible experience with Wilde Toyota Scion, and decided to look elsewhere even though I loved the newer model used Corolla that I had hoped to buy. I found something similar online at Andrew, and inquired thru chat if it was available. I received a call first, and then an email from Jessica telling me that it was. After explaining I was home bound due to my partner just returning home after surgery, I asked if there was a chance that someone could drive the car out for me to do a short test drive. She was so positive and compassionate. Passed me along to a sales rep named Shalonda, who was knowledgeable, professional, and kind. Shelonda not only brought me the car to test drive (she rode with me, which I expected) but when i decided to buy it, went back to the dealership, arranged for the price to be dropped $600, then came back that evening with all the paperwork to sign, as well as a colleague to take her back. Before she left, she programmed all of the bluetooth components to my home. What an amazing experience. I am so happy with my car, but especially with knowing that there are good people out there who are making their living with positive customer service.
Five star review - Nicvino15
Kevin was great to work with and very knowledgable about the Camry's.
Phil made our experience as quick as possible when it came time to do the credit application paperwork. Excellent dealership. I highly recommend buying a vehicle there.
You no doubt have some great employees....friendly,... - morr6822
You no doubt have some great employees....friendly, caring and with good personalities. It all starts with the greeter when I pull in the service bay and ends when I pay the cashier. Mark the service writer is especially great to work with. I feel he is being on the level and concerned with making sure the work is done right, done timely and doing his best to make sure I am being charged a fair price.
Subaru Certified PreOwned Purchase - Wilcox
We started out at International Toyota working with Seth Meyer and he was able to assist us with the Preowned Subaru inventory next door as well. Seth was friendly as well as knowledgeable about both car brands, and my husband and I appreciated his low-pressure approach.
Perfectly Positive - lisa4009
Working with Lee Kwiatkowski was a pleasure. I would strongly recommend her and the rest of the crew at Racine Toyota in Sturtevant, new location by the interstate. Very friendly, helpful, and respectful. I especially appreciate the follow up after the buying experience. Knowing that if I have any questions or concerns, she is just a phone call or visit away.
Great Experience. - jpk
Looking at the Prius Four in my local area (2 hour drive from Madison), but dealerships didn't have exactly what I wanted without going out of the area.
Found what I wanted online through Kelly Blue Book at East Madison Toyota. Made the initial deal over the phone one day and picked it up the next day hassle free. Was given a very fair price according to Kelly Blue Book. Worked with Gary C. (sales rep), Nate R. (sales mgr) and Rudy R. (financial mgr) -- all were pleasant to work with and knowledgeable.
Would recommend them in a heartbeat -- even for a two hour drive one way.
Absolutely satisfied - Truckhappy1951
Mike our salesman was awesome, he was honest and went above to make sure we were satisfied in every way with our purchase.
I would recommend our entire experience to anyone purchasing a vehicle
Excellent Experience - pharmlpa
Brian Sing from get go was friendly, not pushy. Helped us every step of the way. Tena was very informative. Financial person very nice. Would recommend this dealership to anyone.
Very pleasant people to work with, would highly recommend - 1 tough customer, satisfied
From Brandon Wilder all the way to finance department and anyone in between, excellent to work with, not pushy, and very respectful in every way. Excellent in letting you know what is going on with your purchase,. From a 1 to 10 rating I would give the dealership a 11. That being said I'm a pretty tough customer to please. Hope your experience goes as well as mine did. Thank You and have a great day.
This dealership provided great customer service. - tczfjmd77
I came into Russ Darrow because I needed to trade in my car for something new. The experience I had with Russ Darrow was great The staff at Russ Darrow was patient and knowledgeable, and helped us get a vehicle at a good price. I was happy with my experience with Russ Darrow
First time at Toyota of Wausau - Abbotsford foodman
My wife and I where treated as we where the only people at Toyota of Wausau. The salesman was friendly, helpful, willing to give advice on everything, can not mention all the good things about Glen. I will return and ask for Glen personally.
Thank you Toyota of Wausau
My Review - Patricia
My experience with leasing a car was longer and more drawn-out than I believe was necessary. I was at the dealership from 1:00-4:00 pm and spent a lot of downtime waiting in a chair at the salesperson's desk.
Outstanding support and service in all areas. - Scott Bergman
This is the 3rd new car we have purchased at SMART Motors from Scott Nelson. He truly knows how to help find the customer exactly what they are looking for. He also makes sure you are satisfied and follows up even after you made a purchase. I would recommend him to anyone who is looking for a new car. The Finance Department (Chad) is also great to work with. He went above and beyond to help us lease our new Toyota Rav 4 Limited.
After asking to verify price, it was, then was not. - Steve
I found a car I wanted online, contacted them to verify the price, one person thought it was correct, but wanted to verify and have a sales manager call me back with confirmation. So far, so good. Sales manager calls me, confirms the price I saw online was accurate, and we move forward. He was going to review my trade information for an estimate (to be confirmed in person during my visit) and call me back. Instead, several hours later, i got a call that they in fact could NOT honor that price, that it was a mistake. He felt bad, but did nothing to offer amends.
This is why I asked for them to CONFIRM the price before we moved foward. The price was confirmed, I secured a loan at my credit union, and had arranged to take a day off from work to go get the car this week. This would be the EASIEST deal they had all month. But, instead, it's become a negative experience.
In my business, if we make a mistake, we suck it up and honor it, and move on, having learned from it.
A sales manager did finally call me to try and patch things up. They offered a small concession off of their listed price, but it wasn't enough to make it happen for me. At least they tried something. So, still not a glowing experience, but they worked to correct their mistake. He's going to see if he can find me something that might work. I increased my "star" rating for them in relation to the update.
Great to deal with - Toyota guy
Ed T. in sales was great to deal with, really knows the vehicles inside and out. He took a lot of time to walk my daughter through all the features and functions of her new car. I highly recommend Ed and everyone else at Hesser they were the best I have ever worked with!
Costco Discount gone bad - stevemia
I came into Safro Toyota on the Costco discount lead. When I went there I dealt with Christian Bajurny, he would not provide me the costco pricing but the Safro above and beyond discount. The discount was fair but other dealers like Heiser and Don Jacobs beat it by 1800 dollars. I provided the discount to Mr. Bajurny but never heard back. As I visited the dealer in person, I thought that they would of know I was serious about buying a new vehicle.
When I left the first time after receiving the discount Su the new car manager said that in the next day the price of the deal would go up 500 dollars. This is not 1980, the high pressure tactics left awhile ago.
Look at other dealers before you go to this dealer, as they are blast from the past high pressure, limited time dealer
Worst customer service! - Unsatisfied
I had stopped to look at used, tried a few out. Salesperson had no enthusiasm to sell. I emailed after to ask a question, no response!I emailed sales manager regarding question, told me they were real busy and someone get back to me soon, well you guessed it, they never called me back. Follow up is #1 when it comes to basic selling. They could have had my money weeks ago, but never returned a call including their management. No follow up=no sale. I would recommend any dealer over this mickey mouse operation. If this is how you are treated before the sale you can expect the same after.Take heed and you will thank me later.
Sales & Leasing Consultant
Andrew Toyota Scion