Great Experience!! - Mary&Jay
Marc was excellent to work with from the beginning to the end. He was very pleasant to work with. The first day we met to see the van he had it ready for us in the front. He has been very prompt and helped us the best way he could. We highly recommend him. We are very satisfied with all of his and the finance manager, Vince services.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Amazing - Emmm
This was my first time buying my own car . Danny was very helpful and made sure I knew what all my options were . He was easy to talk to and made the process fun and exciting . I found the perfect car and an amazing deal . Very happy and pleased !
Great experience overall - JRsen
Very professional. Website provided information well, found car, got a great quote, arranged test drive and bought car within 1 hour. They even dropped it off at my house.
Sales and Leasing Associate
First New Car Experience. - Hannah
I had to unexpectedly replace my Toyota in short measure. I had 8 days off of work and found out that my Toyota was in need of several repairs. Deciding it'd be better to put that money into a new Toyota we headed to Heiser. We worked with Joe Krueger and it was a lovely experience. He was kind and accommodating. He was a great listener and took all of our needs into account. He helped us to find our car and drive off safe and very pleased.
Top notch customer service - Habler
Bill has outstanding customer sevice along with the Toyota Team. They made the whole process so simple and a couple days later I was driving my brand new Toyota RAV4. I would highly recommend them for your vehicle needs whether it be buying or leasing.
All around great dealership - Kim H.
I just bought my 3rd new vehicle, a new Rav4 limited edition, from Racine Toyota. I've had 3 different Sales people, each of them knew their product well. Patrick and Jason W. are genuinely nice People. Jason put together an impossible deal from TMC. He is the best finance person I've worked with, ever. Linda in service, gets to know her customers on a 1st name basis and makes your service experience a anxiety free!! I would recommend before you buy anywhere, you give this team a try!
Had a great time! - Cindylou
I had great time getting a new car from Kristy. She helped me find exactly what I needed and I couldn't be more pleased!
valuable experience - ecoragly1990
The sales associates at Russ Darrow is very personable They helped us get the right price and finacing The customer service and quality of repairs are excellent. The valuable experience and kindness that I was given was another reason why I purchased from them.
Very pleasant people to work with, would highly recommend - 1 tough customer, satisfied
From Brandon Wilder all the way to finance department and anyone in between, excellent to work with, not pushy, and very respectful in every way. Excellent in letting you know what is going on with your purchase,. From a 1 to 10 rating I would give the dealership a 11. That being said I'm a pretty tough customer to please. Hope your experience goes as well as mine did. Thank You and have a great day.
Second Tundra - tundra2
I recently just picked up my second brand new toyota tundra. As before the service was very friendly and helpful. The process was very smooth and the staff worked very hard to get me the best price. I will be going back in a few years for my third tundra.
Excellent experience - Sienna owner
Recently purchased a new Toyota Sienna from Smart Motors, Scott Nelson was a pleasure to work with and very professional in how he handled our transaction. We would recommend him and will be back for our next new car purchase.
Exceptional Sales Staff - jburkhardt
Exceptional Sales Staff - My husband and I just purchased our sixth vehicle from Ed Spenske at Hesser Toyota. He always is very attentive to our automotive needs and wants. Is extremely personable and great to deal with. We wouldn't think of buying a car from another salesman or dealer. Completely satisfied customers for over 15 years.
Efficient and courteous service - RufuS9
A competitively priced place to get routine maintenance - i.e. oil change, vehicle inspection, etc. Staff is pleasant, knowledgeable and efficient. Clean waiting rooms/rest rooms. Plus there is a whole showroom of new Toyotas to gawk at.
courtesy - Caryl Bellanger
l bought a used car, and did not receive even a one day warranty. also did not even fill the fuel up. no courtesy call either
After asking to verify price, it was, then was not. - Steve
I found a car I wanted online, contacted them to verify the price, one person thought it was correct, but wanted to verify and have a sales manager call me back with confirmation. So far, so good. Sales manager calls me, confirms the price I saw online was accurate, and we move forward. He was going to review my trade information for an estimate (to be confirmed in person during my visit) and call me back. Instead, several hours later, i got a call that they in fact could NOT honor that price, that it was a mistake. He felt bad, but did nothing to offer amends.
This is why I asked for them to CONFIRM the price before we moved foward. The price was confirmed, I secured a loan at my credit union, and had arranged to take a day off from work to go get the car this week. This would be the EASIEST deal they had all month. But, instead, it's become a negative experience.
In my business, if we make a mistake, we suck it up and honor it, and move on, having learned from it.
A sales manager did finally call me to try and patch things up. They offered a small concession off of their listed price, but it wasn't enough to make it happen for me. At least they tried something. So, still not a glowing experience, but they worked to correct their mistake. He's going to see if he can find me something that might work. I increased my "star" rating for them in relation to the update.
Amazing Experience - hollister3500
Rick went above and beyond to find me the specific 4Runner (color, rare pro package ) and was able to get it to me amazingly quick. I've never had better service from any other dealership or salesman and I purchase a new vehicle every year.
Excellent Experience - pharmlpa
Brian Sing from get go was friendly, not pushy. Helped us every step of the way. Tena was very informative. Financial person very nice. Would recommend this dealership to anyone.