Excellent Customer Service - Letisha Norwood
Prentiss had assisted me with leasing options for the second time and both experiences were exceptional, easy, and worry free. Prentiss is knowledgeable and works hard to satisfy the customer!
customer service - Yangxiong
I would say Tony chan, he is a great helpfull customer serice that helping us find the toyota rav4 last week that I bought from the wild toyota dealership. I will recommend him to any friend or family that need a car. So he can help them find the right car as him help me. Thank you.
A Happy Mom - Kfournier
It only took me 4-5 times visiting my sales consultant Craig Strzyzewski to finally make my decision :) The 2016 Sienna was the perfect fit for my 2 kids and I. Craig was beyond knowledgeable within his field. He was very patient with me since I had no clue what I wanted. He knew the features of all the vehicles we looked at and that helped me a great deal. Craig, by far has been the best sales consultant I have worked with. I would recommend Heiser Toyota due to everyone that was involved with my purchase. Everyone was friendly and wanted what was best for my family. My kids and I are very pleased with our new Sienna.
Quality Service - jpfla
Our sales expert was Chris Loebel. He was professional and knowledgeable. He gave us his undivided attention and answered all questions. Our need for follow up was met with the same good service as our first visit. We would recommend Chris to everyone. Jim Burke
No hassle purchase. - geogottago1
The experience to purchase a vehicle at Racine Toyota was refreshingly friendly and respectful from my salesperson Jakub, Jason in financial to Andre the store manager. Thank you to all the people involved at this fine dealership.I would recommend this dealer to anyone. Thank you again!
Very Helpful - Vjh814
They helped me get a car that day, they were all friendly and helpful and for a first buyer they made the process easy! I will definitely work with them in the future! :)
Absolutely satisfied - Truckhappy1951
Mike our salesman was awesome, he was honest and went above to make sure we were satisfied in every way with our purchase.
I would recommend our entire experience to anyone purchasing a vehicle
Excellent Experience - pharmlpa
Brian Sing from get go was friendly, not pushy. Helped us every step of the way. Tena was very informative. Financial person very nice. Would recommend this dealership to anyone.
Very pleasant people to work with, would highly recommend - 1 tough customer, satisfied
From Brandon Wilder all the way to finance department and anyone in between, excellent to work with, not pushy, and very respectful in every way. Excellent in letting you know what is going on with your purchase,. From a 1 to 10 rating I would give the dealership a 11. That being said I'm a pretty tough customer to please. Hope your experience goes as well as mine did. Thank You and have a great day.
genuine people - footballfreak_frank71
We came into Russ Darrow looking to buy a pre-owned car. I was very impressed by their ability to show me what I needed. Their genuine concern for the customer shined through every step of the way. This was a fast and one of the best new car buying experience ever.
Awesome Experience!!! - COROLLAle2015
After researching about car's performances, prices, reviews I decided to go for a Toyota Corolla 2015.
Ina Rumbaugh, was amazingly helpful with the process of buying a car.
She was warm, friendly and knowledgeable.
I wasn't able to bring the car with me after the purchase because some delay with the Insurance.
The very next day after the My Insurance provider faxed all the papers to them Ina and Marci delivered my car to me at work.
I was a very exciting experience!!!!
Both offered their services if I still needed help after all.
The Smartest and Best Place to do Business and Service with! - Scott Bergman
I just bought my 2nd new car from Smart Toyota and Scott Nelson in the last 3 years. Scott went the extra mile and gave me service above my exceptions. He is the best car salesmen I have dealt with in my 30 years of looking for and buying cars. He gave me options that fit my needs and budget.
The entire staff make it easy to do business with. I also do 100% of my service and maintenance with Smart Toyota. I drive over an hour each time knowing that the best service team touches my car. I am very particular and they have done an exceptional job in the 3 years I have been using them. We will be looking for another Toyota in the next year for my wife there also.
After asking to verify price, it was, then was not. - Steve
I found a car I wanted online, contacted them to verify the price, one person thought it was correct, but wanted to verify and have a sales manager call me back with confirmation. So far, so good. Sales manager calls me, confirms the price I saw online was accurate, and we move forward. He was going to review my trade information for an estimate (to be confirmed in person during my visit) and call me back. Instead, several hours later, i got a call that they in fact could NOT honor that price, that it was a mistake. He felt bad, but did nothing to offer amends.
This is why I asked for them to CONFIRM the price before we moved foward. The price was confirmed, I secured a loan at my credit union, and had arranged to take a day off from work to go get the car this week. This would be the EASIEST deal they had all month. But, instead, it's become a negative experience.
In my business, if we make a mistake, we suck it up and honor it, and move on, having learned from it.
A sales manager did finally call me to try and patch things up. They offered a small concession off of their listed price, but it wasn't enough to make it happen for me. At least they tried something. So, still not a glowing experience, but they worked to correct their mistake. He's going to see if he can find me something that might work. I increased my "star" rating for them in relation to the update.
Service Scam? - dontgothere26
I took my corolla in due to a noise/rattle coming from the front axle. I got a call with the axle diagnosis that I expected plus a suggestion to replace my front brake pads and rotors. I also got a "full inspection." I gave them the go-ahead and paid in full without a single question or complaint. After work, I arrive to pick my car up and notice THE ABS LIGHT IS ON. Keep in mind, there were no dash lights on at all when I took the car in and they had just replaced my brakes! One can only assume that maybe an abs sensor was moved/damaged during the process. I called the service/sales guy that I dealt with initially first thing the next morning and took my car back in to be reevaluated. I received a call an hour after dropping the car off stating that this is a big coincidence but the ABS light is on because of my left-rear wheel speed sensor/hub and I would have to pay another $900 to replace it. After hearing this, I called the Service Manager just to get clarification as well as his opinion. I was very polite in handling the situation and explained exactly what had happened stating that there were no lights on when I brought the car in and there was a light on when I left. He then stated he wanted to get the employees/mechanics side of the story and that he would call me back after everyone is back from lunch. I waited until 4:00pm with no call and decided to call back and got no answer. I left a VM and received a call another 20 mins later. After listening to his excuse as to why it took 4 1/2 hours to call me back, the manager (who only spoke with the sales people because the mechanic had already left) explained to me that they "never did anything back there and that the sensor broke on its own." 1.) How did it break on its own when it wasn't being driven.
2.) How was the vehicle "fully inspected" and placed out in the pick up lot with the ABS light on without anyone noticing?
We talked for a good 10 minutes and it was clear nothing was going to change. My basic point to him was that there was no light when I brought the car in and the ABS light was on when I picked the car up. His basic point was that he doesn't care. None of them offered any explanation as to how this would happen naturally if my car was under their care the whole time. It was just a huge coincidence. Anyways, think what you want about the situation and what should have been done on their part but what was just as disappointing in my mind is how this was handled an how poor their communication was. It only made things seem more conspicuous. I am not saying that they absolutely scammed me, however their customer service didn't do them any favors at all.
-First day I was told I could only drop my car off after 7am (perfect). Second time, I was told they don't open until 7:30am Monday-Friday.
-When the car service I did have done was complete, I never got a call saying that it was done so I called and waited 5-10 minutes for them to find my paperwork and confirm that my car was done.
-None of the check boxes on the entire inspection sheet were checked done, nor was it signed off on at the end.
-Through this entire process, I got one single apology at the very end of the conversation with the manager only after I explained that I am taking the business elsewhere.
-Cherry on top - They left the plastic seat cover and paper mat crumpled up in the driver seat for me free of charge!
Referral Gone Bad - Frustrated RN
Long story short, buyers beware! My experience with Jack Safro was definitely not what I was expecting. This dealership does not return calls, has poor customer service, and is completely unethical. They do not care about the consumer. One of the sales managers offered a leather package in order to make the sale on a vehicle that did not have leather seating. I agreed contingent upon pricing (revealed at signing). I went home and thought it over and decided to decline. I spoke to Jason who said "no problem! We can just re-sign everything". I went in to meet with him to sign paperwork and discuss other concerns, but he was not in the building. Several days after I purchased my vehicle, the remaining balance of a down payment which was to cover leather seating was deducted from my account. I later received a useless check made out to both me and the finance company. Jason has not returned my calls. Kathy has not returned my call after she promised she would find out what happened. My money may not mean a hill of beans to them, but I work hard for it. I cannot believe I traveled that far to be treated this way. I should have shopped locally.
Great to deal with - Toyota guy
Ed T. in sales was great to deal with, really knows the vehicles inside and out. He took a lot of time to walk my daughter through all the features and functions of her new car. I highly recommend Ed and everyone else at Hesser they were the best I have ever worked with!
Worst customer service! - Unsatisfied
I had stopped to look at used, tried a few out. Salesperson had no enthusiasm to sell. I emailed after to ask a question, no response!I emailed sales manager regarding question, told me they were real busy and someone get back to me soon, well you guessed it, they never called me back. Follow up is #1 when it comes to basic selling. They could have had my money weeks ago, but never returned a call including their management. No follow up=no sale. I would recommend any dealer over this mickey mouse operation. If this is how you are treated before the sale you can expect the same after.Take heed and you will thank me later.
Sales & Leasing Consultant
Andrew Toyota Scion