Wonderful - Ikanih123
He was a very big help to me and my family! He does everything we ask him to do and more! He is the reason we buy our cars from Andrew Toyota!!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sales & Leasing Consultant- Ben Türkçe konusurlar. Je parle français.
Toyota Service - Chen33
I always go to David Olguin for service. David is very knowledgable and honest. He always tries to find me the best deal and only advice me a service when is really needed. I would highly recommend to choose David as your service advisor.
Great service - Easy Transaction - Hollyvz13
Very easy to work with and smooth transaction. Everyone we worked with was low pressure and down to earth, which was very nice to work with. Thanks so much!
Sales & Leasing
Service - J9731
Had a transmission problem with my Toyota Camry. Bob informed me that it might be covered under warranty. He looked into it and Toyota covered the total cost of replacing the torque converter. My Camry had over 100,000 miles and now runs great. Thank you to Bob and Heiser for the great customer service and standing behind your product.
Best car buying experience - Nina
This was the best car buying experience I've ever had! Colt and Fran were absolutely amazing to work with! I absolutely will return for future vehicle purchases.
Top notch customer service - Habler
Bill has outstanding customer sevice along with the Toyota Team. They made the whole process so simple and a couple days later I was driving my brand new Toyota RAV4. I would highly recommend them for your vehicle needs whether it be buying or leasing.
Purchased my first vehicle - Some1
I arrived at Toyota Madison East on Saturday morning. The staff was wonderful. I really appreciate the patience that the sales people showed me. Thank you for making this a great experience. I hope to keep my 2015 Rav4 for years to come.
We will be recommending - precisecommunique91
When I am in the marketplace for a unique van they are my first choice! The company took the time to get to know myself and my event. We will be recommending Russ Darrow associates is fantastic and the deals are amazing.
Love my Rav - Rav4 love
The experience of buying my Rav was a good one. The salesman and dealership was very good to great to deal with. The Rav was clean polished and looked like new when we picked it up. I love my new car. Finance man was to pushy in suggesting add on warranties and changed his attitude after I said no. Was quite obvious. Left a bad taste in my mouth after a very good buying experience. Otherwise a great experience. I am pleased.
Second Tundra - tundra2
I recently just picked up my second brand new toyota tundra. As before the service was very friendly and helpful. The process was very smooth and the staff worked very hard to get me the best price. I will be going back in a few years for my third tundra.
Easy to work with - Bob Tundra
I go to Smart Motors because I trust them to give me the best new car deal and trade in value. They run a smooth operation and there are no surprises. Phil and Lee take the time to explain vehicle and protection options which helps make for an easy decisions.
Low stress dealership. - Criffles88
Car buying is stressful in any situation. The crew at Hester Toyota is welcoming, calming, and a relaxed environment. My boyfriend and I went to purchase him a car and were helped by Ed. He never made us feel pressured and answered every question we had and then some. The other members of the sales team talked to us as we waited and made us feel welcome. We ended up buying two vehicles that we love. Our experience here was the most low stress and painless car buying experience we've ever had. I would highly recommend them.
Efficient and courteous service - RufuS9
A competitively priced place to get routine maintenance - i.e. oil change, vehicle inspection, etc. Staff is pleasant, knowledgeable and efficient. Clean waiting rooms/rest rooms. Plus there is a whole showroom of new Toyotas to gawk at.
Con Artist .... - Marcell
Normally I don't write bad reviews but in this case I feel you need to be informed. ..I purchased a used mini van from Don Jacobs on Feb 8th 2017 I found out after I signed paper work that it didn't have floor mats and only one key ..they gave me $100 of the sale price of a $300 key... 30 days later it won't pass emissions and the engine lite comes on and goes off so I take it to a different dealer ( the one across the street) and finds out it needs a engine head and a EFIM Pump.. So I know when you buy a used car things happen but 30 days????? ...The Toyota Car Warranty I purchased only covers internal Moving Engine parts ...well the engine head doesn't move so they won't cover it and the emissions pump is not an internal moving part aside the engine....So I go in Don Jacobs and ask why would you sell me a van that won't pass emissions and needs major engine work? .. You would think a Dealership should inspect and take care of these issues before selling anything I bet Ebay or Craigslist has better choices. ..... The Answer: we didn't see any codes so we can't do anything..Im stuck with this van as its getting fixed from a competitor 30 days later ..I'm self Employed and would never do any of my clients the way I've been treated......I will never In any lifetime by another anything from these con artist... I have Paper work form the date I purchased to the date I got it fixed ..Don't believe the response if any from this review .. I just left the Dealership and they can't do anything except keep telling me Have a nice day...She said it 3 times....If you want proof just call me or email and Ill show you all of my paperwork...I don't write a bad review and hide behind a fictitious name...here is my name and email.... Marcell Guyton 414-315-3222 Marcell_Guyton@att.net ..Don Jacobs stands for Con Artists at its Best....
disappointed - PC
The dealership service people are courteous, but the service department did not fix the problem with the back door on my 2016 Highlander. Further, they are content knowing that it is not fixed. I've brought in the Highlander several times to get the back door fixed. The last time, they acknowledged it was not fixed but said there is nothing more they can do. A couple of Saturdays ago, we had some food fall to the ground while we were trying to open the back door.
Mark Toyota Screws Over Cancer Survivor - TJ
Do not do business with Mark Toyota! In sum, they are dishonest and will not be true to their word. We bought a 2005 used truck and it had nothing but issues with it from the start (one of which was major having to do with the water pump). After having it fixed, the head of used sales Elton, inspected all the parts my mechanic replaced and promised to pay us $300 to offset the immense money spent in repairs on this vehicle (repairs Elton also concluded needed to be done). After a month of the check never arriving, I called Elton, who again reassured me that the check was in the mail and that I would receive it asap. Another month goes by and I call again to find out that Elton is on vacation, leaving me only to deal with Tim the gm, who, claimed his head of used vehicles (Elton) had never been granted authority to pay us for our loss and that he would not honor Elton's word/agreement to pay us for our loss. Whether Elton had the authority to compensate us, or if Elton was lying from the get go to get rid of us, I do not know, but the principle stands that if you promise your customers something, a company should, if they are honest and care about their clientele becoming repeat customers, follow through on their word/promises. This vehicle after inspection by our mechanic, has numerous issues, most of which our mechanic and Elton both agreed should have been taken care of prior to putting it on the lot for sale. As of now there is a grinding noise that I once again have to have looked at. I will never do business at this company again nor will I recommend them to anyone in the Stevens Point area. Having just beat cancer after a long and terrible six year battle (including 24 weeks of chemotherapy) the stress of dealing with this dealership is not worth it to us or our health.
After asking to verify price, it was, then was not. - Steve
I found a car I wanted online, contacted them to verify the price, one person thought it was correct, but wanted to verify and have a sales manager call me back with confirmation. So far, so good. Sales manager calls me, confirms the price I saw online was accurate, and we move forward. He was going to review my trade information for an estimate (to be confirmed in person during my visit) and call me back. Instead, several hours later, i got a call that they in fact could NOT honor that price, that it was a mistake. He felt bad, but did nothing to offer amends.
This is why I asked for them to CONFIRM the price before we moved foward. The price was confirmed, I secured a loan at my credit union, and had arranged to take a day off from work to go get the car this week. This would be the EASIEST deal they had all month. But, instead, it's become a negative experience.
In my business, if we make a mistake, we suck it up and honor it, and move on, having learned from it.
A sales manager did finally call me to try and patch things up. They offered a small concession off of their listed price, but it wasn't enough to make it happen for me. At least they tried something. So, still not a glowing experience, but they worked to correct their mistake. He's going to see if he can find me something that might work. I increased my "star" rating for them in relation to the update.
Excellent Experience - pharmlpa
Brian Sing from get go was friendly, not pushy. Helped us every step of the way. Tena was very informative. Financial person very nice. Would recommend this dealership to anyone.