Always Pleased - dmc
We have been doing business with Andrew Toyota for many years, which has meant many vehicles. Not only do I love my vehicle, but I love this dealership. Everyone is so customer service-minded and we have never once been disappointed. The Sales people are wonderful and so are the Service reps--all very knowledgeable and trustworthy. We are happy, loyal customers.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Always great service and people! - AS1
Komi was very attentive to what I told him I was looking for in a car. He showed me what options there were for what I was looking for and was always in a great mood. Answered questions honestly and was also super knowledgeable. Will recommend him to anyone I know looking for a car.
Wonderful Experience. - Georgeboyle52
I brought a 2014 KIA SOUL. with no problems at all. The staff was GREAT........ Including my Sales person Becky Herbel... Usually buying a new car can be a hassle for someone with not so good credit.. But my over all experience at Hesier Toyota was great. I would recommend everyone to buy a new car from Heiser Toyota.
Top notch customer service - Habler
Bill has outstanding customer sevice along with the Toyota Team. They made the whole process so simple and a couple days later I was driving my brand new Toyota RAV4. I would highly recommend them for your vehicle needs whether it be buying or leasing.
Friendly professional associate! - Tacoma
Jason was very thorough as to service requirements for my Toyota, & answered my questions. He explained the results of current tire conditions & of any replacement if necessary. I am confident in bringing my vehicle in after the professional manor of Jason Lloyd & will continue to have my vehicle serviced @ Racine Toyota, Thank you . Debbie Novak.
Very pleasant people to work with, would highly recommend - 1 tough customer, satisfied
From Brandon Wilder all the way to finance department and anyone in between, excellent to work with, not pushy, and very respectful in every way. Excellent in letting you know what is going on with your purchase,. From a 1 to 10 rating I would give the dealership a 11. That being said I'm a pretty tough customer to please. Hope your experience goes as well as mine did. Thank You and have a great day.
New Car Manager
Used Car Manager
Phenomenal service! Great sales rep and manager! - Summer15
Our trip to East Madison Toyota was a successful one! Our sales rep Steve Schmaling was very helpful! He was professional and knowledgeable but not pushy! A lot of times, sales reps can be quite pushy and ask a ton a questions not realizing their customers already know what they want and have already done their research. Typically the sales reps bring their customers outside to the lot to show them the vehicles. But because it was freezing weather and we had our 8 month old baby, Steve was kind enough to drive the vehicles inside for our viewing. It was very convenient for us! Not only that, we went into the dealership with a budget in mind. After throwing a bizarre offer at the general manager, Steve Wineke, it was turned down. They were firm with their sale price. At that very moment we felt a little disappointed that we were going to leave East Madison Toyota (for the second time) without a car. With some back and forth, John was able to give us an offer we were comfortable with! Overall, Steve and John were great to work with! It was a long process but it was a successful one! Jimmy in finance did all the paperwork and try to get us out of their as quick as possible. We left with a great deal and we were very happy with the service! Our children love their new car! Thank you Toyota!
happy - godlyvital99
This was one of the most pleasant car buying experiences we have ever had. Their authentic concern for the customer shined through each and every step of the buying process. When I am in the market for a new car they are my first choice. We are very happy with our purchase from Russ Darrow.
Second Tundra - tundra2
I recently just picked up my second brand new toyota tundra. As before the service was very friendly and helpful. The process was very smooth and the staff worked very hard to get me the best price. I will be going back in a few years for my third tundra.
Best of the Bunch - Capable1
Phil W at Smart Used was the perfect combination of relaxed and knowledgeable as we tried to make the best choice of used car for our family. It was not a "pressure" type of experience at all. We were left with the impression that Phil truly wanted to be a helpful guide in our search for the car that would satisfy our stated requirements. The selection of vehicles was just right. Everything we sat in or drove seemed solid and clean. There was no question the vehicles on the lot were quality tested and approved by Smart Toyota. That being said, the pricing was fair and not subject to much negotiation. We left the dealership satisfied with OUR choice and also with the feeling we would be taken care of after the sale. Of the 5 dealerships we visited yesterday, Smart of Madison left us with the greatest sense of integrity and seemed to be more intent on developing relationships with customers than on selling a car which may not fit the customer's needs.
Low stress dealership. - Criffles88
Car buying is stressful in any situation. The crew at Hester Toyota is welcoming, calming, and a relaxed environment. My boyfriend and I went to purchase him a car and were helped by Ed. He never made us feel pressured and answered every question we had and then some. The other members of the sales team talked to us as we waited and made us feel welcome. We ended up buying two vehicles that we love. Our experience here was the most low stress and painless car buying experience we've ever had. I would highly recommend them.
Efficient and courteous service - RufuS9
A competitively priced place to get routine maintenance - i.e. oil change, vehicle inspection, etc. Staff is pleasant, knowledgeable and efficient. Clean waiting rooms/rest rooms. Plus there is a whole showroom of new Toyotas to gawk at.
Con Artist .... - Marcell
Normally I don't write bad reviews but in this case I feel you need to be informed. ..I purchased a used mini van from Don Jacobs on Feb 8th 2017 I found out after I signed paper work that it didn't have floor mats and only one key ..they gave me $100 of the sale price of a $300 key... 30 days later it won't pass emissions and the engine lite comes on and goes off so I take it to a different dealer ( the one across the street) and finds out it needs a engine head and a EFIM Pump.. So I know when you buy a used car things happen but 30 days????? ...The Toyota Car Warranty I purchased only covers internal Moving Engine parts ...well the engine head doesn't move so they won't cover it and the emissions pump is not an internal moving part aside the engine....So I go in Don Jacobs and ask why would you sell me a van that won't pass emissions and needs major engine work? .. You would think a Dealership should inspect and take care of these issues before selling anything I bet Ebay or Craigslist has better choices. ..... The Answer: we didn't see any codes so we can't do anything..Im stuck with this van as its getting fixed from a competitor 30 days later ..I'm self Employed and would never do any of my clients the way I've been treated......I will never In any lifetime by another anything from these con artist... I have Paper work form the date I purchased to the date I got it fixed ..Don't believe the response if any from this review .. I just left the Dealership and they can't do anything except keep telling me Have a nice day...She said it 3 times....If you want proof just call me or email and Ill show you all of my paperwork...I don't write a bad review and hide behind a fictitious name...here is my name and email.... Marcell Guyton 414-315-3222 Marcell_Guyton@att.net ..Don Jacobs stands for Con Artists at its Best....
Amazing Experience - hollister3500
Rick went above and beyond to find me the specific 4Runner (color, rare pro package ) and was able to get it to me amazingly quick. I've never had better service from any other dealership or salesman and I purchase a new vehicle every year.
After asking to verify price, it was, then was not. - Steve
I found a car I wanted online, contacted them to verify the price, one person thought it was correct, but wanted to verify and have a sales manager call me back with confirmation. So far, so good. Sales manager calls me, confirms the price I saw online was accurate, and we move forward. He was going to review my trade information for an estimate (to be confirmed in person during my visit) and call me back. Instead, several hours later, i got a call that they in fact could NOT honor that price, that it was a mistake. He felt bad, but did nothing to offer amends.
This is why I asked for them to CONFIRM the price before we moved foward. The price was confirmed, I secured a loan at my credit union, and had arranged to take a day off from work to go get the car this week. This would be the EASIEST deal they had all month. But, instead, it's become a negative experience.
In my business, if we make a mistake, we suck it up and honor it, and move on, having learned from it.
A sales manager did finally call me to try and patch things up. They offered a small concession off of their listed price, but it wasn't enough to make it happen for me. At least they tried something. So, still not a glowing experience, but they worked to correct their mistake. He's going to see if he can find me something that might work. I increased my "star" rating for them in relation to the update.
Excellent Experience - pharmlpa
Brian Sing from get go was friendly, not pushy. Helped us every step of the way. Tena was very informative. Financial person very nice. Would recommend this dealership to anyone.