I scheduled an appointment for May 9, 2025 to have a 24 - YukonRob
I scheduled an appointment for May 9, 2025 to have a 24 GMC Yukon checked out as I was getting a code stating a NoX sensor was bad. I traveled over an hour to get to the appointment and the dealership confirmed the need for the sensor.So far everything was great. I was told I would be called on the following Monday and given an appointment when they received the sensor. However, nobody called the following week, and I therefore called the dealership the week after. I spoke to John, who stated there were no NoX sensors in the entire Country available and they had no clue when they would be able to get one. I then got online to gmparts.com and found they had the part available. I advised John, but he said they could not use parts from gmparts.com. A week or so later, John called and stated that they had received the NoX sensor and set an appointment for 6/17/2025. I was given a reminder message about the appointment, and called John to confirm the appointment and remind him I needed to wait for the service work to be completed due to traveling a long distance. I arrived timely on June 17, 2025. John was insistent that I come back in the afternoon and not wait for the service to be completed. I reminded John that due to traveling over an hour to get to the appointment, I would need to wait for the vehicle as I had no other means of transportation. He was not happy with my decision to stay behind and wait for the vehicle. He then went out to my vehicle with an OBD reader and came back in and told me that for some reason, the OBD reader could not connect to my vehicle, and they were going to be unable to do any service for me that day. I had already seen John using the OBD reader on the vehicle in front of mine, and there seemed to be no problems. He then attempted to plug it into a USB-C to see if it was functioning properly all the while trying to convince me there was nothing that could be done for me, and I would need to come back at a later date. I then called him out on this obvious lie and insisted on speaking to his manager. While speaking to the manager, yet another customer came in, and I watched as John used the OBD reader, which he stated was the only one in the entire facility, on yet a third vehicle. It seemed to work fine on that vehicle as that driver later came in and sat near me while their car was being serviced. When speaking to the service manager, he confirmed that there is only one OBD reader, and that they are supposed to use that for every service order. However, they were going to accommodate me and fix my car regardless because they didn’t want me to be put out. John then told me it was going to take until noon to complete the service. It was approximately 8:30 am at the time. I then told him just to give me my keys back, and I’d find another dealership. John then stated he’d get the guys working on our Yukon immediately. I finally left the dealership at around 10:30 am. We now hear a small ticking noise coming from the engine bay. My OBD reader is not detecting any new codes. John told me he’s never received a complaint in over 20 years. I find that hard to believe if this is how he treats customers. I will not shop at Healdsburg Chevrolet again or use their service department.
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