Extremely Disappointed
I took my 2021 Tahoe to this - diana
Extremely Disappointed
I took my 2021 Tahoe to this dealer’s service department for a routine service and to have an engine light checked. When my vehicle was returned to me, it had a broken window. The car was dropped off in perfect condition, with all windows intact, yet the dealer refused to take responsibility. I was told that this “could happen to anyone,” which is completely unacceptable. A dealership should protect the vehicles in their care not blame the customer for damage that happened on their property.
This experience is just one of many issues I’ve had with this dealer over the past year. My 2021 Tahoe has needed an engine replacement and several other repairs, and the service department has been unreliable, unhelpful, and far from customer friendly. At this point, I can honestly say I do not recommend this dealership at all.
The only positives are Shelby, the service advisor, and Ray in sales both are amazing and know how to treat customers with respect. Unfortunately, the rest of the experience does not match their professionalism.
Because of the dealership’s lack of accountability and poor service, I will no longer be returning. Very disappointed
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