"great car, great deal! many thanks, especially to Nate Hogel in Ft. Thomas. very easy people to work with and got the car I've wanted for a long time"
"ISSUE: 2008 MiniCooper ClubmanS had balky starting issue
PRO: Mini spent significant time and resources attempting to diagnose and resolve the problem,
which was ultimately identified as the hi pressure fuel pump. Once started, driving characteristics did not indicate that the pump was the problem. MINI covered all expenses except one extended warranty deductible and one set of replacement spark plugs. I believe MINI was very generous in assuming responsibility, and expense, of numerous diagnostic procedures. Also performed a factory recall while servicing vehicle. Bill, and later Don, kept me informed about progress throughout the process. Thanks to the Warranty Manager for his involvement.
CON: Took two trips to MINI and more than 10 weeks out of service to diagnose and complete final repair. Fortunately for me, the Mini was not my daily driver and I told MINI to keep the car until it was fixed.