On 12/21/2013 9:44:01 PM scrubpeg wrote:
I have never had so much fun buying a vehicle!
If I had the chore of writing a manual on HOW TO MAKE CUSTOMERS HAPPY WHEN BUYING A VEHICLE, I could not have dreamed up a better team, atmosphere, better communication or scenario than what I experienced.
This is the second time I have purchased a MiniCooper from Northwest Mini. In 2010 I looked at Mini's with Rocky, never intending to be able to buy one because I was "upside down" in a newer van that I used for my staging business but no longer needed. I planned to walk away if there was any of the typical salesman runaround. Not only was I able to offload the van, but I ended up with a 2007 Cooper that I enjoyed from Day 1. For the last almost 4 years, Burt in Service took care of everything very professionally and with ease.
Last month my 2007 needed some attention and the salesman that waited late for the tow truck was Brad Davis. He asked if I would be interested in a newer Mini if he could keep my payments about the same. Not actually expecting that to happen, I said YES. And Voila! I got a 3 years newer Mini, great warranty, half the miles, 4 new tires, and 0.9 % financing which made my payments LOWER than before.
My second experience with Diane Steeves was also absolutely perfect. I feel I've made a new friend. She listened to my sob story about my recent breakup with compassion and humor. What a great personality.
This dealership has an amazing number of caring employees that made me feel as if I were the most important person, conducting the most important business in such a professional and personal way.
I don't intend to buy a different model of car ever! Northwest Mini is MY dealership. I've always loved driving and this little Cooper has what it takes to keep me enjoying the journey the rest of my days.
On 12/21/2013 5:10:58 PM Zastrozzi wrote:
We had a wonderful experience at MINI of Concord thanks to Butch Madayag. Butch was incredibly friendly, helpful and relaxed. He let us guide ourselves toward the car we wanted, and once we found it, he worked with us to shape the deal that worked best for us. We've been around shady car dealers in the past. And Butch was a welcome antidote to all of those bad memories. I cannot more highly recommend a dealer.