"My 2012 Mini S windows started to go down of their own volition. The remarkable service technicians worked tirelessly for over a week to determine the cause and find a solution to the problem. Bob (my service rep) was extremely patient with my many calls for status reports. My Mini is repaired, thoroughly cleaned inside and out and I believe I made a new and quite dependable friend in Bob.
"Kevin was attentive and reassuring throughout the whole process. He put my husband and I at ease, I ended up cracking jokes because I felt very comfortable. I walked out of the Niello dealership happy and feeling all fancy. His mix of professionalism and down to earth nature was a perfect fit for our car buying experience. I would highly recommend him to my closest of friends and family as I am confident that he would take excellent care of them as well. I am a proud newly minted Miniac! Thanks Kevin, you rock!!! "