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Alan Mcmillen
Alan Mcmillen
Service Director
Koons Volvo Cars White Marsh
5395 Nottingham Drive
White Marsh, MD 21162
41 Reviews
41 Reviews
Write a Review41 Reviews of Alan Mcmillen
June 29, 2026
I appreciate the transparency and kindness of the staff. In addition to Alan, Ms. Ida and Ms. Sharon are delightful!!! In addition to Alan, Ms. Ida and Ms. Sharon are delightful!!! More
by Dr. S
Verified CustomerOther Employees Tagged: AJ McMillen , Ms. Ida and Ms. Sharon
June 27, 2026
Alan has consistently provided first class service ! He is great to work with and his team as well. Thank you Alan & Larry, Larry O He is great to work with and his team as well. Thank you Alan & Larry, Larry O More
by larry518
Other Employees Tagged: Jon Paris, AJ McMillen, Larry Bond, Sharon Biscotti, Joey Malizia, Josh Harley, Gabbie Andolino, Dan Moore
June 27, 2026
everyone was very professional and courteous my wait time was acceptable overall a good experience time was acceptable overall a good experience More
by moledvm
Other Employees Tagged: AJ McMillen
June 24, 2026
A.J. is very professional. He cares about the customer experience. I was extremely satisfied with my service appointment. experience. I was extremely satisfied with my service appointment. More
by MARTIN.LISA
Other Employees Tagged: AJ McMillen
June 22, 2026
This is the second time I have had AJ as my service advisor. He was professional, yet friendly when I called for estimates over the phone. He was also patient with me. When my wife and I show up for th advisor. He was professional, yet friendly when I called for estimates over the phone. He was also patient with me. When my wife and I show up for the service he is very kind to both of us. That will keep us coming back. More
by pita37
June 18, 2026
Alan was quick to diagnose the issue and work within my schedule to have it fixed in a timely manor schedule to have it fixed in a timely manor More
by cherrys4
Other Employees Tagged: AJ McMillen
June 16, 2026
Came in for a software update and was in and out in the time estimated. I really appreciate the overview by the technician working on my vehicle and have high confidence that everything is as it should be time estimated. I really appreciate the overview by the technician working on my vehicle and have high confidence that everything is as it should be when I leave. More
by wpinder
Other Employees Tagged: AJ McMillen, Sharon Biscotti
June 08, 2026
Quality services and the location is easy for me to get to and the waiting area is excellent. to and the waiting area is excellent. More
by blake830
Other Employees Tagged: Jon Paris, AJ McMillen, Sharon Biscotti, Josh Harley, Gabbie Andolino
June 04, 2026
The service was timely and professional. Appreciated the service provided. The follow up was exceptional. Thank you. Appreciated the service provided. The follow up was exceptional. Thank you. More
by lorrie.geiss
Other Employees Tagged: AJ McMillen, Larry Bond, Sharon Biscotti
June 02, 2026
Koons was great. I had to have my brand new car towed in on a car carrier because the battery had died and could not be moved off the carrier. They behaved like they I had to have my brand new car towed in on a car carrier because the battery had died and could not be moved off the carrier. They behaved like they had this situation everyday and got right to work. I am happy to recommend them and return for service as needed. More
by Desiree
Other Employees Tagged: AJ McMillen, Joey Malizia, Dan Moore
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