Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Alan Mcmillen
Alan Mcmillen at Koons Volvo Cars White Marsh

Alan Mcmillen

Service Director

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

5.0
28 Reviews
5.0

28 Reviews

Write a Review

28 Reviews of Alan Mcmillen

May 16, 2026

Dealership Rating
Employee Rating

I'm driving my third Volvo, all bought and serviced at Koons. Complete satisfaction; no complaints,ever! More

by bizetgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

Report | Print
May 16, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

May 15, 2026

Dealership Rating
Employee Rating

Very inviting and clean atmosphere, prompt service and attention to my requests and questions, overall an extremely pleasant experience. Would definitely recommend. More

by jsp9890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Joey Malizia

Report | Print
May 15, 2026

Koons Volvo Cars White Marsh responded

Thank you for noticing our welcoming, spotless facility. We’re pleased our team provided prompt service and attentive responses to your requests on your Volvo XC60. Your recommendation means a lot, and we look forward to serving you again.

May 14, 2026

Dealership Rating
Employee Rating

Very professional organization. We were able to get in and out and the text message app kept me up to date on the progress. More

by Les Atkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 15, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five star review. We’re pleased our organized process and text message updates made your visit smooth and efficient. We appreciate the opportunity to service your Volkswagen.

May 14, 2026

Dealership Rating
Employee Rating

Exceptional service and AJ is the best! I live closer to another Volvo dealer but drive the extra time just to come here. Pleasant waiting area. Really, nothing but good feelings about work More

by doggies.pp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

Report | Print
May 14, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear that you travel further for Aj’s outstanding support. We’re glad the waiting area met your expectations and that our service team left a positive impression. Thank you for trusting us with your Volvo.

May 11, 2026

Dealership Rating
Employee Rating

AJ was great with greeting me as I arrived for my appointment and going over the service. Very professional and friendly. More

by cljenkins88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

Report | Print
May 12, 2026

Koons Volvo Cars White Marsh responded

What a pleasure to hear Aj’s friendly welcome set the tone for your service visit. Thank you for trusting our team with your Volvo XC90 Recharge Plug-In Hybrid. We look forward to helping you again.

May 11, 2026

Dealership Rating
Employee Rating

Everything went better then expected and everyone working there greeted us and gave us excellent service More

by henryrugel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, AJ McMillen, Larry Bond, Sharon Biscotti, George Burke, Joey Malizia, Josh Harley, Gabbie Andolino, Dan Moore

Report | Print
May 11, 2026

Koons Volvo Cars White Marsh responded

Hello, we are thrilled our team greeted you warmly and provided outstanding service during your Volvo XC90 appointment. Let us know whenever your Volvo needs attention again.

May 10, 2026

Dealership Rating
Employee Rating

Always a good experience when I bring my car for service The staff is very friendly and helpful. The service department are very knowledgeable and processional. Never disappointed at the service More

by jgbrink3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond

Report | Print
May 10, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear our team offers a welcoming atmosphere and that our service staff’s expertise and professionalism consistently meet your expectations. Thank you for trusting us with your Volvo and giving us the opportunity to keep it running smoothly.

May 09, 2026

Dealership Rating
Employee Rating

Always very helpful and explains every detail being done. Assist with questions that I have concerning my car. More

by tomasine4
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris, AJ McMillen

Report | Print
May 09, 2026

Koons Volvo Cars White Marsh responded

We’re glad Gary, Alan and Aj could guide you through each step and answer your questions about the Volvo S60 service. Thank you for trusting us with your car’s care.

May 08, 2026

Dealership Rating
Employee Rating

AJ and both drivers were all courteous and easy to work with. I definitely appreciate the discounts! More

by cdryden4travel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen , Two drivers from Concierge

Report | Print
May 08, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear that Aj and our drivers provided courteous, hassle-free service while working on your Volvo S60. We’re glad the discounts made your visit even better. Thank you for trusting us with your service needs!

May 07, 2026

Dealership Rating
Employee Rating

Very efficient! Wonderful service. On time and convenient Very happy with Volvo of White Matsh More

by jpgerhart7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

Report | Print
May 07, 2026

Koons Volvo Cars White Marsh responded

Thank you for your kind feedback. We’re pleased our service team provided efficient, on-time care for your Volvo. Feel free to reach out if you need anything else.

1
2
3

Dealership Inventory (214 Vehicles)

used 2022 Toyota RAV4 car, priced at $27,300
2022 Toyota RAV4
used
White exterior
Automatic
All-wheel Drive
$27,300
View Details
new 2026 Volvo XC90 car, priced at $70,625
2026 Volvo XC90
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
$70,625
View Details
new 2026 Volvo XC90 car, priced at $76,795
2026 Volvo XC90
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
$76,795
View Details
new 2026 Volvo XC90 car, priced at $71,425
2026 Volvo XC90
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
$71,425
View Details
new 2026 Volvo XC40 car, priced at $48,950
2026 Volvo XC40
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
$48,950
View Details
new 2026 Volvo XC60 car, priced at $56,785
2026 Volvo XC60
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive
$56,785
View Details
View All Inventory