Alex Echeverry
Alex Echeverry at Rallye BMW
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Alex Echeverry

Service Manager

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.5
28 Reviews

20 Years BMW Service experience, 10 additional years with a domestic brand with Alternative Fuels Development and Custom Vehicle Repair and Restoration. Proud SAE ( Society of Automotive Engineers) Member for over 25 Years.

Dealership Experience

15 yrs, 10 mos

Industry Experience

23 yrs

Languages Spoken

English English

Spanish Spanish

4.5

28 Reviews

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28 Reviews of Alex Echeverry

March 01, 2024

Dealership Rating
Employee Rating

Service at this dealer is good; however, any follow-up that is needed is not attended to. After leaving repeated e-mails and voice mails to both service managers for almost 2 months and not receiving any More

by Steve
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher Blanco

Mar 04, 2024

Rallye BMW responded

Steve, I'm sincerely sorry to hear about your experience with our follow-up process. We strive for excellent customer service and it's clear we've fallen short in this case. Your feedback is important to us and I'd like the opportunity to discuss this further with you directly so that we can improve moving forward. Please reach out to me directly at your earliest convenience so I can personally assist you with this. Thank you, Chris Blanco - Service Manager - 516-833-4862

January 11, 2024

Dealership Rating
Employee Rating

Great service. Reasonable price. Comfortable waiting area. We'll come again next time. Would like have some more cookie donuts. More

by JL88USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2024

Rallye BMW responded

We're glad to know you had a great experience at Rallye BMW and enjoyed our waiting area. We'll be sure to pass on the kind words to the team!

September 12, 2023

Dealership Rating
Employee Rating

WITHOUT A DOUBT THE SERVICE EVER, I HIGHLY RECOMMENT RALLYE AUTO GROUP TO ALL OF MY FRIENDS. More

by BRIAN@MIDISLANDCOLLISION.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2023

Rallye BMW responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

June 30, 2023

Dealership Rating
Employee Rating

Brought my 2013 M3 in for windshield rubber replacement. Job was done to perfection, service department alway does a great job. Thanks to Matt, Chris, Alex, Bret and the rest of the fantastic crew. More

by MCORSSEN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Rallye BMW responded

Thank you for the great review! We're so glad to hear that our service department, including Matt, Chris, Alex, Bret, and the rest of our fantastic crew could assist with your windshield rubber replacement. We appreciate your business and hope to see you again at Rallye BMW!

April 21, 2023

Dealership Rating
Employee Rating

when you visit RALLYE service department, you can count on the "ROYAL TREATMENT" They are the best in business. not only i get my regular maintenance done there i buy my tires there More

by specap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2023

Rallye BMW responded

We're so glad to hear that you always receive amazing service at Rallye BMW! Thank you for your kind words and for trusting us with your regular maintenance and tire purchases. We appreciate your business and look forward to seeing you again. Safe travels until next time!

November 25, 2022

Dealership Rating
Employee Rating

Rallye is not only a great place to buy your next car/SAV, but the service department goes out of their way to make sure you and car are happy. Thanks to Matt, Chris and staff. More

by MCORSSEN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2022

Rallye BMW responded

Thank you for this great feedback! We are thrilled to hear that Matt, Chris, and the team have provided 5-star service. It's true—Rallye BMW is here to help with any of your service needs!

November 11, 2022

Dealership Rating
Employee Rating

Staff in friendly & courteous. Tended to my needs on my car in a professional way and i couldnt be happier with results More

by Franco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco, Adam Romano

Nov 11, 2022

Rallye BMW responded

Franco - Thank you for taking the time to leave Rallye BMW this awesome review! We are so glad that you had such an awesome experience with our team. Thank you for choosing us and we hope to see you again down the road!

September 15, 2022

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Employee Rating

Everyone was super helpful & very accommodating. Adam & Alex were extremely helpful and explained everything to me through the process More

by Franco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Romano

Sep 15, 2022

Rallye BMW responded

Franco, thank you for the great review! We are so glad to hear that Adam and Alex delivered a successful service experience. Drive safely, and we hope to see you back again at Rallye BMW!

December 20, 2021

Dealership Rating
Employee Rating

Excellent sales and excellent service dept. I have been buying and leasing from Rallye for years. More

by OTISTECH25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2021

Rallye BMW responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 03, 2021

Dealership Rating
Employee Rating

My favorite BMW dealership! Always accomodating and they treat me like family! Chris Blanco does an exceptional job running the service department! Thanks for all of your help always! More

by TIFFS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 03, 2021

Rallye BMW responded

Thank you for your very kind review. Chris and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rallye BMW.

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