Andrew Horne
Andrew Horne at Mercedes-Benz of Princeton
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Andrew Horne | Page 3

Service Advisor

Mercedes-Benz of Princeton

2910 U.S. 1
Lawrence, NJ 08648

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4.8
122 Reviews

Dealership Experience

19 yrs, 6 mos

Industry Experience

29 yrs, 6 mos

Languages Spoken

English English

4.8

122 Reviews

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122 Reviews of Andrew Horne

August 11, 2023

Dealership Rating
Employee Rating

Robert is a magic. He fixed my panel in a 30 seconds. Helped me a lot. Thank you 🙌 More

by kattymedvedieva
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2023

Mercedes-Benz of Princeton responded

Thank you. We're so happy to have earned your "Five Star" service review! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

August 04, 2023

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Andy did a great job getting my Sprinter checked our for upcoming trip inspire of heavy workload. More

by waynetonismith
Service Price Transparency
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Recommend Dealer
Yes
Aug 10, 2023

Mercedes-Benz of Princeton responded

Thank you for your confidence in our service team and Andy! We are grateful to have you as a customer and we look forward seeing you again!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

August 04, 2023

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Employee Rating

Professional service. Nice clean place.Front desk very helpful.We are dealing with you since 1994. More

by bharat.veena
Recommend Dealer
Yes
Aug 04, 2023

Mercedes-Benz of Princeton responded

Thanks for your 5-Star praise and kind comments about our team! We thank you for your years of loyalty and business. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

July 25, 2023

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Andy went above & beyond to get my car fixed quickly. The communication was outstanding via phone, text & email and all my questions were answered promptly & with honesty I really appreciate not getting More

by chileobbo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 27, 2023

Mercedes-Benz of Princeton responded

Providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're exceeding our goal. Thank you for your business and we look forward to seeing you again down the road! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

July 24, 2023

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Dealership is clean, staff is friendly and responsive. Short wait time at reception desk. We kept informed of vehicle status. More

by rjrutherford
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 24, 2023

Mercedes-Benz of Princeton responded

Thank you for your fantastic review for Andrew! Thank you for choosing Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

July 23, 2023

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Employee Rating

The service was good. The car was ready as promised at the time promised. The service advisor was also nice and helpful More

by danielihawk
Recommend Dealer
Yes
Jul 24, 2023

Mercedes-Benz of Princeton responded

Your review means so much to us! We are very pleased that everything went smoothly!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

Jul 24, 2023

danielihawk responded

The car was ready as promised at the time promised. The service advisor was also nice and helpful

July 22, 2023

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I was informed about what to expect with the service when I purchased the vehicle and it was what I expected. More

by Steven Burzachiello
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 24, 2023

Mercedes-Benz of Princeton responded

Thank you for the great review! It is our goal to deliver a straightforward and pressure-free servicing experience, and it is wonderful to hear that this was reflected in your time working with Andrew. We hope to see you back again at Mercedes-Benz of Princeton! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

July 15, 2023

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After taking our sprinter 3500 to another dealer 3 times for warranty covered issues and not getting our problems fixed, we had the opportunity to use the service department at Mercedes-Benz of Princeton. A More

by Johnburner001
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2023

Mercedes-Benz of Princeton responded

Thank you for the wonderful review! We are thrilled to hear that you had a successful purchase experience working with Andy!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

June 28, 2023

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Employee Rating

Dealership is a complete rip off avoid at all costs! !! Brought my vehicle in for routine maintenance at 18,000 miles next thing I know I’m being handed a bill for $3500 for brakes and 20,000 mile check More

by kalexander
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Victor Rivera , Ruben was my sales guy very dishonest

Jul 20, 2023

Mercedes-Benz of Princeton responded

We appreciate, and are grateful for your business. At Mercedes-Benz of Princeton, we pride ourselves on providing every client with an enjoyable, professional vehicle servicing environment. We are sorry to hear of your displeasure. Please contact us directly at 609.771.8040 to discuss your concerns, and we will accommodate you in every way. Thank you

June 26, 2023

Dealership Rating
Employee Rating

Very professional and informative. Explained everything and took care of the issues reported. Really appreciate your service. More

by Himanshu Gupta
Recommend Dealer
Yes
Jun 26, 2023

Mercedes-Benz of Princeton responded

Providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're exceeding our goal. Thank you for your business and we look forward to seeing you again down the road! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

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